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key account manager

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business consultant- ( key account manager) Jobs in Cairo

business consultant- ( key account manager)

customer account manager

B3 International

<div>
 
 
 Company Description
 
 
 
 B3 International is a leading manufacturer of copper and optical fiber cables, providing vital infrastructure for global connectivity and telecommunications. Our innovative designs and advanced cable solutions cater to the growing demands of communication networks, industrial environments, and building management systems worldwide. Based in Europe, our world-class manufacturing facilities ensure consistent quality and reliability, enabling us to serve a global supply chain. Since our founding in 2012, we have built a strong reputation as a trusted partner, delivering high-performance, internationally approved cable products across multiple sectors including airports, healthcare, education, and more.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Account Manager located in Cairo, Egypt. The Sales Account Manager will be responsible for managing customer accounts, ensuring customer satisfaction, and generating leads. Day-to-day tasks include maintaining relationships with clients, handling customer inquiries, providing exceptional customer service, and developing effective communication strategies to drive sales and meet targets.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Satisfaction, Customer Service skills
 </li>
 <li>
 Account Management and Lead Generation skills
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Ability to maintain and develop relationships with clients
 </li>
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 Proven track record in sales or account management
 </li>
 <li>
 Experience in the telecommunications or manufacturing industry is a plus
 </li>
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 Bachelor's degree in Engineering
 </li>
 </ul>
</div>

Sales Account Manager

Novonesis

<div>
 
 Account Manager for Oil and Fats processers including BioDiesel and Specialty Fats.
 
 
 
 
 
 
 Purpose
 
 
 
 We are seeking an individual who brings a strong blend of commercial acumen and technical expertise, capable of managing key customer accounts while also understanding and addressing technical needs in processing environments. This position would be to support the Team Lead with the growth and development of Novonesis&reg; Oils &amp; Fats in Africa, through a combination of direct customer and distributor management, identifying new opportunities. The position can be based in Johannesburg - South Africa, Nairobi &ndash; Kenya, Cairo - Egypt.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 Primary responsibility to manage direct accounts and distributors and accomplish sales, and profit targets in the assigned region for Novonesis&reg; Oils &amp; Fats business.
 
 
 Provide monthly sales/commercial updates and overall health of the business.
 
 
 Develop and track and execute customer account plans to ensure aligned strategy with account team.
 
 
 Co-ordinate and communicate all account activities and plans between customer, technical support and other internal teams to ensure customer requirements are met.
 
 
 Have fair technical understanding of Oils and Fats plant operations to be able to conduct customer needs dialogue to identify pain points and translate them into potential opportunities.
 
 
 Identify new partners/ distributors and unlock new opportunities through a combination of market gap analysis, Novonesis portfolio mapping and partner strength.
 
 
 Collaborate with Novonesis&reg; regional and global marketing to formulate plans to grow the business in Oils &amp; Fats via market share gain, penetration and innovations.
 
 
 Drive sales via the One CRM system to track &amp; maintain opportunity pipeline within the various opportunity stages.
 
 
 Responsible for negotiating all customers and channel partners contracts to ensure alignment with targets and respective agreed pricing guidance.
 
 
 Guide the potential market opportunities, whilst collaborating with regulatory to ensure smooth logistic operations of new products.
 
 
 Work closely with demand planner to ensure updated customer forecasts, opportunities and demand plans
 
 
 Be able to represent Novonesis&reg; on industry forums and be the voice of our solutions in trade shows and conferences, when needed.
 
 
 
 
 
 
 Qualifications and Experience
 
 
 
 Degree in Biotechnology, Chemical Engineering or a related field; advanced degree preferred.
 
 
 Minimum 5 years of commercial experience Oils &amp; Fats, or related industries would be advantageous.
 
 
 Enzyme knowledge would be an advantage.
 
 
 Willingness to travel extensively within the Africa region.
 
 
 
 
 
 
 Key Competencies
 
 
 
 Effective communicator with excellent interpersonal abilities
 
 
 Self-motivated and capable of working independently
 
 
 Project management and cross-cultural collaboration
 
 
 Customer-focused with a solution-oriented mindset
 
 
 Strong problem-solving and analytical skills
 
</div>

Account Manager - Oils & Fats Africa

Concentrix

<div>
 Job Title:
 
 
 Customer Lifecycle Manager - FR
 
 
 
 Job Description
 
 
 
 As a Direct Sales representative, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.
 
 
 <ul>
 <li>
 Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.
 </li>
 <li>
 Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.
 </li>
 <li>
 Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfill them with Microsoft's leading cloud technologies.
 </li>
 <li>
 Obsess Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.
 </li>
 <li>
 Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
 </li>
 <li>
 Position competitive offerings and solutions in the context of customer needs and experiences
 </li>
 <li>
 Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.
 </li>
 <li>
 Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)
 </li>
 <li>
 Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.
 </li>
 <li>
 Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.
 </li>
 <li>
 Collect customer feedback and articulate it back to the business: &ldquo;Voice of the customer.&rdquo;
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree (4 years) required.
 </li>
 <li>
 3-5+ years of sales experience with a proven track record of success is required. Minimum 2 years of Sales IT industry experience required.
 </li>
 <li>
 Minimum 2 years of sales account management or customer management experience required.
 </li>
 <li>
 Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.
 </li>
 <li>
 Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions preferred.
 </li>
 <li>
 Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
 </li>
 <li>
 A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently &ndash; drives personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement.
 </li>
 <li>
 Strong interpersonal skills, and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.
 </li>
 <li>
 General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
 </li>
 <li>
 Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
 </li>
 <li>
 Solid time management skills and ability to work independently or under supervision with high integrity.
 </li>
 <li>
 Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.
 </li>
 <li>
 Passion for cloud technologies and changing the world.
 
 
 </li>
 </ul>
 
 Language skills:
 
 
 
 <ul>
 <li>
 French: Fluent (verbal and written)
 </li>
 <li>
 Supported market: Fluent or Native (verbal and written)
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1507534
 
</div>

Customer Lifecycle Manager - FR

Mondelēz International

<div>
 
 Job Description
 
 
 
 
 Are You Ready to Make It Happen at Mondel&emacr;z International?
 
 
 
 
 Join our Mission to Lead the Future of Snacking. Make It With Pride.
 
 
 
 You develop and deliver new product and promotional activity across a customer base.
 
 
 
 Role Purpose
 
 
 
 Support the management of assigned key accounts to deliver profitable growth for Mondelez while building strong customer relationships. The role ensures perfect execution of sales fundamentals (distribution, visibility, pricing, shelving, and promotions), contributes to joint business planning, and drives Mondelez brands&rsquo; presence in-store.
 
 
 
 Key Responsibilities
 
 
 
 Account Management &amp; Execution
 
 
 <ul>
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 Support the development and execution of customer joint business plans aligned with Mondelez objectives.
 </li>
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 Manage day-to-day operations with assigned accounts (orders, listings, promotions, stock levels).
 </li>
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 Monitor in-store execution of agreed trade terms, visibility, and planogram compliance.
 </li>
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 Follow up on promotions to ensure timely implementation and post-evaluation.
 
 
 
 </li>
 </ul>
 Business Growth &amp; Performance
 
 
 <ul>
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 Track sales, share, and distribution KPIs across assigned accounts.
 </li>
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 Identify growth opportunities and propose initiatives to unlock incremental revenue.
 </li>
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 Assist in preparing and delivering regular customer performance reviews.
 </li>
 <li>
 Contribute to achieving Net Revenue, Market Share, and Trade Spend efficiency targets.
 
 
 
 </li>
 </ul>
 Collaboration &amp; Communication
 
 
 <ul>
 <li>
 Act as first point of contact for operational issues with customers.
 </li>
 <li>
 Work closely with supply chain, finance, and marketing to ensure flawless customer service and execution.
 </li>
 <li>
 Provide insights from the customer and market to feed into brand and channel strategies.
 
 
 
 </li>
 </ul>
 Data &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales data, promotional ROI, and market trends to support decision-making.
 </li>
 <li>
 Prepare reports and presentations for internal and external stakeholders.
 
 
 
 </li>
 </ul>
 
 More About This Role
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 1&ndash;3 years&rsquo; experience in sales, trade marketing, or account management (preferably in FMCG).
 </li>
 <li>
 Strong numerical, analytical, and presentation skills.
 </li>
 <li>
 Proficiency in Excel, PowerPoint, and sales reporting tools.
 </li>
 <li>
 Good negotiation and communication skills.
 </li>
 <li>
 Results-oriented with the ability to manage multiple priorities.
 </li>
 <li>
 Team player with high learning agility.
 
 
 
 </li>
 </ul>
 No Relocation support available
 
 
 
 Business Unit Summary
 
 
 
 Mondel&emacr;z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.
 
 
 Mondel&emacr;z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 
 Job Type
 
 
 
 Regular
 
 
 Field Sales
 
 
 Sales
</div>

Key Account Customer Developer

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
 </li>
 <li>
 Good understanding of Business Warehouse workbooks used by CS.
 </li>
 <li>
 Product &amp; process knowledge of manufacturing plants
 </li>
 <li>
 Supply chain and logistics knowledge
 </li>
 <li>
 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
 </li>
 <li>
 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
 </li>
 <li>
 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
 </li>
 <li>
 Problem Solving &amp; analytical Skills.
 </li>
 <li>
 Language requirements - Business proficiency in English is a requirement.
 </li>
 <li>
 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
 </li>
 <li>
 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

Customer Account Specialist

Booking.com

<div>
 
 About Us:
 
 
 
 At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We&rsquo;re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!
 
 
 
 Booking.com is seeking a full time Account Manager for our lovely office in Cairo!
 
 
 
 
 Role Description:
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;
 </li>
 <li>
 Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis);
 </li>
 <li>
 Acting on leads, partner feedback and information on competitor activity;
 </li>
 <li>
 Able to translate statistics and insights about Booking.com's competitors as well as local market knowledge into relevant actions;
 </li>
 <li>
 Responsible for providing trainings to accommodations about the online reservation systems;
 </li>
 <li>
 Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Excellent face-to-face and telephone communication skills;
 </li>
 <li>
 Proficient Arabic &amp; English speaker and writer;
 </li>
 <li>
 Affinity/experience within e-travel and/or hotel/travel industry is a plus;
 </li>
 <li>
 Pro-active, sense of responsibility and can work independently;
 </li>
 <li>
 Great teammate, motivated and enjoys to work in e-travel and hospitality;
 
 
 
 </li>
 </ul>
 
 Benefits &amp; Perks - Global Impact, Personal Relevance:
 
 
 
 Booking.com&rsquo;s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
 
 
 <ul>
 <li>
 Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
 </li>
 <li>
 Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
 </li>
 <li>
 Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
 
 
 
 </li>
 </ul>
 
 Diversity, Equity and Inclusion (DEI) at Booking.com:
 
 
 
 Diversity, Equity &amp; Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
 
 
 Take it from our Chief People Officer, Paulo Pisano: &ldquo;At Booking.com, the diversity of our people doesn&rsquo;t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It&rsquo;s a place where you can make your mark and have a real impact in travel and tech.&rdquo;
 
 
 We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
 
 
 
 Application Process:
 
 
 
 <ul>
 <li>
 Let&rsquo;s go places together: How we Hire
 </li>
 <li>
 This role does not come with relocation assistance.
 
 
 
 </li>
 </ul>
 Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
 
 
 
 Please Attach CV And Additional Documentation In English Language.
 
 
 
 
 Pre-Employment Screening
 
 
 
 
 If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
 
</div>

Account Manager - Cairo

Magnet

<div>
 
 
 Industry:
 
 Fashion Retail
 
 
 
 About the Role
 
 
 
 We are looking for a dynamic and results-driven
 
 Brand Account Manager Lead
 
 to join one of the fastest-growing
 
 fashion retail
 
 companies in Egypt. The ideal candidate will lead a team of sales account managers, manage key retail accounts, and ensure exceptional client satisfaction while driving sales growth and achieving business targets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead, coach, and motivate the sales account management team to achieve and exceed sales targets.
 </li>
 <li>
 Manage and grow relationships with key fashion retail accounts, ensuring long-term partnerships.
 </li>
 <li>
 Develop and execute sales strategies to expand market presence and maximize revenue opportunities.
 </li>
 <li>
 Analyze sales data, market trends, and competitor activities to provide actionable insights.
 </li>
 <li>
 Oversee account planning, forecasting, and reporting for senior management.
 </li>
 <li>
 Collaborate with marketing, merchandising, and operations teams to align sales strategies with brand objectives.
 </li>
 <li>
 Ensure high standards of customer experience and after-sales support.
 </li>
 <li>
 Monitor team performance, conduct regular reviews, and implement training &amp; development programs.
 </li>
 <li>
 Handle escalated client issues with professionalism and provide effective solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 Minimum
 
 3 years of experience
 
 in sales/account management, preferably in
 
 fashion retail
 
 .
 </li>
 <li>
 Proven track record in achieving sales targets and managing key accounts.
 </li>
 <li>
 Strong leadership skills with experience in managing and developing sales teams.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Strong analytical mindset with proficiency in MS Office and CRM tools.
 </li>
 <li>
 Passion for fashion retail and customer engagement.
 </li>
 </ul>
 
 
</div>

Account Manager Team Lead

Explore 508+ Customer account manager in Cairo this October. Find roles across top companies and apply now to boost your career.