customer service representative Jobs in Islamabad

customer service representative

customer care representative Jobs in Islamabad

customer care representative

customer solutions manager Jobs in Islamabad

customer solutions manager

helpline agent

service support engineer Jobs in Islamabad

service support engineer

customer care agent

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Helpline Agent

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
 
 
 What you&rsquo;ll do as the Customer Service Representative
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor.
 </li>
 <li>
 Research each customer&rsquo;s problem to ensure customer satisfaction.
 </li>
 <li>
 Call back customers who left messages during scheduled callback times.
 </li>
 <li>
 Track each customer call with entries into ZAC.
 </li>
 <li>
 Document and track calls and follow up with notes.
 </li>
 <li>
 Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.
 </li>
 <li>
 Assist with other projects as necessary.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 What will you bring to the team:
 
 
 <ul>
 <li>
 Complete bachelor&rsquo;s degree.
 </li>
 <li>
 Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment.
 </li>
 <li>
 Previous experience w/telephone customer service.
 </li>
 <li>
 Excellent customer service skills.
 </li>
 <li>
 Excellent typing and writing skills.
 </li>
 <li>
 Basic CRM knowledge.
 </li>
 <li>
 Logical troubleshooting and organizational skills.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 9:00 PM to 6:00 AM (Pk time)
</div>

Customer Service Representative

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
What you&rsquo;ll do as the Customer Service Representative
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor.</li><li>
Research each customer&rsquo;s problem to ensure customer satisfaction.</li><li>
Call back customers who left messages during scheduled callback times.</li><li>
Track each customer call with entries into ZAC.</li><li>
Document and track calls and follow up with notes.</li><li>
Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.</li><li>
Assist with other projects as necessary.</li></ul>
 What will you bring to the team:
REQUIRED EXPERIENCE:
<ul><li>Complete bachelor&rsquo;s degree.</li><li>
Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment.</li><li>
Previous experience w/telephone customer service.</li><li>
Excellent customer service skills.</li><li>
Excellent typing and writing skills.</li><li>
Basic CRM knowledge.</li><li>
Logical troubleshooting and organizational skills.</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 9:00 PM to 6:00 AM (Pk time)</div>

Nysonian

<div><h2 class="jobSectionHeader">About the job</h2>
<h3 class="jobSectionHeader">Company Overview</h3>
At Nysonian, we exist to build the next generation of global lifestyle brands&mdash;brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
From luxury travel to fitness and wellness, our portfolio is growing fast:
<ul><li>NOBL Travel &mdash; one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style 
</li><li>
FLO Pilates &mdash; the world's leading Pilates brand, bringing the practice into homes and wardrobes everywhere 
</li><li>
REDGE Fit &mdash; a new standard in at-home strength training, making performance accessible to all</li></ul> 
Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
With $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we've proven what's possible in just a few years. But we're only at the beginning&mdash;this is a chance to shape brands that will define the next decade.
Role Summary: 
 Serve as the first point of contact for customers, providing assistance with inquiries, bookings, product details, and issue resolution across channels (phone, email, chat). 
Key Responsibilities: 
<ul><li>Respond to customer inquiries promptly and professionally.</li><li>
Assist with booking changes, cancellations, and product/service questions.</li><li>
Handle escalations with empathy and problem-solving.</li><li>
Document interactions in CRM for accuracy and follow-up.</li><li>
Support post-purchase service (returns, warranty, delivery issues).</li></ul>
Requirements: 
<ul><li>Strong communication and active listening skills.</li><li>
Experience with CRM or ticketing systems.</li><li>
Patience, empathy, and ability to multitask.</li><li>
Prior customer service experience preferred (travel/e-commerce a plus).</li></ul></div>

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

Taraki

<div>
 
 About Ruby
 
 
 
 Ruby is building vertical-specific AI agents for go-to-market (GTM) teams, backed by leading investors such as Inovia and NJP and used by customers at F1000 companies. Our team combines deep LLM expertise with domain knowledge to build a product that is practical, scalable, and reliable. The founding team has worked at companies like Snowflake and Salesforce in senior roles.
 
 
 Were growing our engineering team and looking for someone who thrives at the intersection of AI reasoning, backend systems, and automation.
 
 
 
 About The Role
 
 
 
 As an AI Backend Engineer, youll design and implement systems that power intelligent agents and AI capable of reasoning, using tools, and orchestrating multi-step workflows.
 
 
 Youll work closely with our applied AI and product teams to ship reliable, production-ready agent services built on top of cutting-edge models from OpenAI, Anthropic, and Gemini.
 
 
 
 What Youll Do
 
 
 
 <ul>
 <li>
 Design and implement multi-step reasoning architectures and tool-calling agents using OpenAI, Anthropic, and Gemini APIs.
 </li>
 <li>
 Build modular, scalable backend services with FastAPI (or similar frameworks), managing state, retries, and parallel execution.
 </li>
 <li>
 Integrate external tools and APIs such as GitHub, cloud providers, and databases into agent workflows using structured outputs.
 </li>
 <li>
 Develop workflow orchestration logic with async execution, background tasks, and queues (Redis, Celery, SQS).
 </li>
 <li>
 Manage CI/CD pipelines, containerized deployments (Docker), and Infrastructure as Code setups for production environments.
 </li>
 <li>
 Monitor and optimize system reliability, performance, and observability for live agent systems.
 
 
 
 </li>
 </ul>
 
 What Were Looking For
 
 
 
 <ul>
 <li>
 Experience designing or contributing to AI agent systems with multi-step reasoning or tool use.
 </li>
 <li>
 Strong Python backend engineering skills (FastAPI preferred).
 </li>
 <li>
 Experience with async programming, task queues, and state management.
 </li>
 <li>
 Hands-on with cloud deployment, CI/CD, Docker, and Infrastructure as Code.
 </li>
 <li>
 A practical mindset focused on reusing existing APIs and libraries to ship fast, reliable systems instead of reinventing the wheel.
 
 
 
 </li>
 </ul>
 
 Bonus Points
 
 
 
 <ul>
 <li>
 Familiarity with LangChain, LlamaIndex, or CrewAI-style orchestration frameworks.
 </li>
 <li>
 Experience with vector databases, retrieval-augmented generation (RAG), or LLM observability.
 </li>
 <li>
 Previous work on AI developer tools or production LLM applications.
 
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Learn from proven founders: Youll be part of a small, high-velocity team building the next generation of applied AI systems with founders who have seen it all from idea to IPO.
 </li>
 <li>
 Focus on craft: We value curiosity, clarity, and craft and were looking for engineers who care about solving real problems with elegant, reliable code.
 </li>
 <li>
 Make an impact: Youll be part of a small team and have an outsized impact.
 </li>
 <li>
 Be valued: We offer highly market-competitive compensation.
 
 </li>
 </ul>
</div>

AI Backend Engineer (Agent Systems) - Ruby

Explore 431+ Customer care agent in Islamabad this December. Find roles across top companies and apply now to boost your career.

431 customer care agent jobs IN Islamabad

Helpline Agent

Helpline Agent

Customer Service Representative

Customer Service Representative

Customer Service Representative

QA Officer

AI Backend Engineer (Agent Systems) - Ruby