customer service representative

business development representative- call center agent Jobs in Islamabad

call center agent

call center representative Jobs in Islamabad

call center representative

call centre assistant

customer care agent

ASK Development pvt Limited

Job Responsibilities:A Reputed Telecom company required a Customer Care Representor ( Premium ).Who will deal Inbound call system of Customer services.To handle and respond to customer calls.To provide online support to the customer regarding the services.Follow up with Operations team for fault rectifications exceeding 48 hoursCreate / close Network Trouble TicketKeep faults' record for respective regionsExecute special tasks assigned during duty.Position: Customer Care Agent ( Normal)Qualification: Inter/BachelorsExperience: 1 year in call center with UK base campaignShift: monthly rotational ( Morning , evening, Night) for male.For females (Morning shift)Location: Rawalpindi / IslamabadBenefits:Free medical insuranceWork from home after probation ( 4 months) as per your performance base.Education:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>UK Based: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Care Agent

ASK Development

About the Opportunity Our client, Fin Leap, is a growing organization in the financial services sector, focused on delivering efficient, technology-driven solutions and maintaining high standards of customer experience and compliance. We are currently hiring for multiple roles that play a vital part in supporting operations, ensuring service quality, and strengthening risk management processes.Purpose of the RoleThis role is designed to ensure a seamless and positive customer experience by effectively managing customer interactions across multiple channels. The position plays a key role in addressing customer concerns, improving satisfaction levels, and acting as a bridge between customers and internal teams to enhance overall service delivery.Job Responsibilities<ul><li>Handle customer inquiries through the APP, incoming calls, emails, and other channels, and provide timely and accurate responses.</li><li>Regularly communicate with business teams and summarize common customer feedback, forming improvement plans for business optimization.</li></ul>Job Requirements &ndash; Customer Service<ul><li>Age 20&ndash;30, junior high school education or above.</li><li>Good analytical judgment and communication skills; willing to make calls to customers.</li><li>Familiar with Excel, Word, and other office software.</li><li>Able to accept shift work schedules.</li></ul>Job Type: Full-timePay: Rs37,000.00 per monthWork Location: In personApplication Deadline: 31/03/2026 Expected Start Date: 06/04/2026

Customer Service Representative (CSR)

TT Technologies pvt Ltd (PhoneCase.pk)

Note: This is office Based Job, Our office is in Sector E-11 Islamabad.TT Technologies pvt. ltd looking for the people who will be guiding/supporting customers online.We are a fast-growing e-commerce company managing multiple online brands across Pakistan. We sell on Shopify, Daraz, and other platforms. We are looking for a Customer Chat Support Executive to handle customer inquiries, resolve issues, and ensure a smooth customer experience across all platforms.Key Responsibilities:<ul><li>Respond to customer queries via live chat, WhatsApp, and social media inboxes</li><li>Assist customers with order placement, tracking, cancellations, and returns</li><li>Handle complaints professionally and provide timely solutions</li><li>Follow up with customers to ensure issue resolution</li><li>Maintain proper records of chats and customer interactions</li><li>Coordinate with internal teams for order-related issues</li><li>Maintain a polite, professional, and customer-friendly tone at all times</li><li>Ensure customer satisfaction and positive brand image</li></ul>Requirements:<ul><li>Good English writing skills (basic spoken English preferred)</li><li>Ability to communicate clearly and politely</li><li>Problem-solving mindset</li><li>Basic computer knowledge (typing, browsing, Excel/Sheets)</li><li>Ability to handle pressure and multiple chats</li><li>Punctual, responsible, and team-oriented</li></ul>Job Type: Full-timePay: Rs15,000.00 - Rs25,000.00 per monthEducation:<ul><li>Middle School (Preferred)</li></ul>Location:<ul><li>Islamabad E-11 (Preferred)</li></ul>Work Location: In person

Customer Support Chat Agent

Swapp

<div>
 
 
 Customer Support Agent &ndash; Islamabad
 
 
 
 
 
 
 
 Company Description
 
 
 
 Swapp is a car subscription platform that offers a digital, flexible, and affordable alternative to buying or leasing vehicles. Our platform provides customers with access to a wide range of vehicles, allowing them to swap cars as often as they like. We are dedicated to delivering exceptional customer service and ensuring customer satisfaction.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking a Customer Support Agent to join our team on-site in Islamabad. This is a contract position requiring availability for either the AM shift (7:00 AM &ndash; 4:00 PM) or the PM shift (1:00 PM &ndash; 10:00 PM).
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Handle customer requests and inquiries via live chat, calls, and emails to ensure customer satisfaction and loyalty.
 </li>
 <li>
 Investigate and resolve customer issues promptly and effectively, taking ownership from identification to resolution.
 </li>
 <li>
 Accurately document customer interactions, feedback, and resolutions in the system for record-keeping and analysis.
 </li>
 <li>
 Provide customers with detailed information about Swapp&rsquo;s services, subscription plans, and vehicle options.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 At least 1 year of experience in live chat interaction within a customer support role.
 </li>
 <li>
 Fluency in English is mandatory.
 </li>
 <li>
 Availability for either the AM shift (7 AM - 4 PM) or the PM shift (1 PM - 10 PM).
 </li>
 <li>
 Experience with Freshdesk or Zendesk is a major plus.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria and are passionate about delivering exceptional customer experiences, we would love to hear from you!
 
</div>

Customer Support Representative

Z Media Technologies

Software Sales Executive &ndash; Night Shift (9 PM - 6 AM)Location: Z Media Technologies, Bolan St, near Soneri Bank, Soan GardensBlock D, Rawalpindi, Islamabad, Punjab 46000Shift: Night (9 PM - 6 AM)Job Description:We are looking for a motivated and confident Call Center Agent to join our team. The candidate will be responsible for handling customer calls, providing information about products or services, resolving customer issues, and maintaining a high level of customer satisfaction.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally.</li><li>Provide accurate information about company products and services.</li><li>Address customer queries, complaints, and requests in a timely manner.</li><li>Maintain records of customer interactions and update databases.</li><li>Follow communication scripts when handling different topics.</li><li>Achieve daily and monthly call targets and performance goals.</li><li>Work closely with the team to improve customer experience.</li></ul>Requirements<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Good communication skills (English &amp; Urdu).</li><li>Basic computer and typing skills.</li><li>Ability to handle customers politely and professionally.</li><li>Prior call center or customer service experience is a plus.</li></ul>Skills<ul><li>Strong communication and listening skills</li><li>Problem-solving ability</li><li>Customer handling skills</li><li>Time management</li></ul>Benefits<ul><li>Competitive salary and bonuses</li><li>Performance-based incentives</li><li>Friendly working environment</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: From Rs18,000.00 per monthWork Location: In person

Call Center Agent

Sublime Wireless Inc

Position Summary:To lead the strategy, development, and enhancement of the Interactive Voice Response platform, ensuring seamless, secure, and customer-centric self-service experiences across the bank&rsquo;s voice channels. The role fulfils the organizational agenda to have a cutting-edge automated Interactive Voice Response which relies minimally on manual/agent handshake. This role requires deep understanding of both customer journeys and backend integration with core banking systems.Responsibilities:<ul><li>Define and execute the Interactive Voice Response (IVR) system digital transformation &amp; customer</li></ul>experience goals.<ul><li>Identify gaps in current IVR flows and propose enhancements to improve customer experience and</li></ul>reduce call center load.<ul><li>Lead IVR new flow design including routing logic, menu structure, voice prompts, and personalization</li></ul>features.<ul><li>Within the ambit of an agile and matrix managed development squad, work closely with IVR design</li></ul>teams, vendors, and developers to optimize self-service experience.<ul><li>Implement advanced features like speech recognition, natural language understanding (NLU), and</li></ul>API-based dynamic routing.<ul><li>Drive the forward-looking strategy for new initiatives within Interactive Voice Response &ndash; such as AI</li></ul>based voice banking.<ul><li>Oversee integration of IVR with core banking systems, CRM, fraud management systems, and</li></ul>ticketing platforms.<ul><li>Coordinate with IT and third-party vendors for smooth delivery and maintenance.</li><li>Monitor IVR usage, customer satisfaction scores (CSAT), and implement changes to improve self-</li></ul>resolution rate. Maintain a cyclical loop of define, measure &amp; improvement of KPIs.<ul><li>Ensure all IVR processes comply with SBP regulations, internal policies, and information security</li></ul>standards.<ul><li>Collaborate with InfoSec and Risk teams for regular audits and vulnerability assessments.</li></ul>Act as a bridge between Business, Operations, Products, Compliance, and IT teams.<ul><li>Drive projects end-to-end using agile or waterfall methodologies as needed.</li></ul>Experience8 YearsJob Type: Full-timePay: Rs180,000.00 - Rs200,000.00 per monthWork Location: In person

Manager Transformation

Abacus Outsourcing

Company DescriptionAbacus has been delivering advanced business solutions for over 35 years, enabling organisations to realise their full potential. Our solutions are driven by a convergence of modern business practices and cutting-edge technologies. We strongly believe in collaborative partnerships with our clients to deliver measurable and sustainable results.Job Title: QA ExecutiveLocation: IslamabadSalary Range: 80k to 100kJob SummaryWe are seeking a competent and detail-orientated QA Executive to ensure compliance with quality standards while enhancing employee performance through structured monitoring, coaching, training, and continuous improvement initiatives.Key ResponsibilitiesMonitor and evaluate agent performance through call and chat audits in line with defined quality standardsConduct detailed quality assessments and provide structured feedback to improve individual and team performanceDesign, develop, and deliver training programs for new hires and existing employeesConduct refresher sessions to address identified quality gaps and skill deficienciesDevelop and maintain training materials, quality frameworks, SOPs, and Performance Improvement Plans (PIPs)Track and analyze quality metrics, KPIs, and training effectiveness using performance dataCollaborate closely with Operations to align quality benchmarks with business objectivesFacilitate calibration sessions to ensure consistency and fairness in performance evaluationsIdentify trends and recommend process improvement initiatives based on quality insightsMaintain accurate documentation of audits, coaching sessions, and training activitiesRequired Skills &amp; CompetenciesStrong knowledge of quality assurance methodologies and performance evaluation techniquesExpertise in training design and deliveryExcellent analytical and problem-solving abilitiesStrong communication and coaching skillsEffective stakeholder management and interpersonal skillsProficiency in MS Office (Excel, PowerPoint, Word)Hands-on experience with CRM systems and quality monitoring toolsQualifications &amp; RequirementsBachelor&rsquo;s degree (14 Years minimum)3 years of experience in quality assurance, training, or customer service operations, including at least 1 year of leadership experience in QA/operations. (BPO experience preferred)Strong understanding of call center quality frameworks and KPIsBenefits:Medical CoverageCareer Growth &amp; Development OpportunitiesProfessional Learning EnvironmentJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance-Executive

Explore 194+ Customer care agent in Islamabad this April. Find roles across top companies and apply now to boost your career.