administrative assistant (legal)

business development representative- call center agent Jobs in Islamabad

call center agent

call center representative Jobs in Islamabad

call center representative

client support specialist Jobs in Islamabad

client support specialist

call centre assistant

UNOPS

<div>
 
 Job Highlight
 
 
 
 Under the UNHCR Humanitarian Helpline Project, Call Centre Assistant is required for answering and making calls
 
 
 
 About The Project Office
 
 
 
 Since 1999, UNOPS has been a committed partner in Pakistan, supporting the country&rsquo;s progress toward the Sustainable Development Goals (SDGs). UNOPS focuses on delivering essential services, including strengthening health systems, expanding access to WASH facilities in remote areas, and improving infrastructure for schools and communities. We also support emergency response efforts, delivering critical medical supplies and essential services during times of crisis. Through close collaboration with the Government of Pakistan, development partners, donors, and UN agencies, UNOPS works to build resilient, sustainable communities. Leveraging expertise in project management, procurement, human resources, and infrastructure, we provide tailored solutions that enhance efficiency, reduce risk, and maximize development impact.
 
 
 Role Purpose
 
 
 UNOPS is seeking a Call Centre Assistant (Call Operator) to support the Call Centre Team to be responsible for answering and making calls, sharing information with and gathering information from callers with accurate data entry, and flagging urgent issues. The Operator must be proficient with written and spoken English and Urdu. Knowledge of Pashtu and Dari is essential. The outcome of this consultancy is to further strengthen and streamline the helpline management processes as part of its overall objective to strengthen accountability to affected populations in Pakistan. The Helpline is currently open seven days per week, from 8 am to 8 pm; Shift schedules are open to change depending on operational requirements.
 
 
 
 Functions / Key Results Expected
 
 
 
 The key functions include:
 
 
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 Call handling, information sharing and information gathering, inputting data accurately and informing supervisor of urgent issues/cases
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 Professional-grade call handling ability, displaying sensitivity, neutrality, and patience, and adhering to confidentiality and data protection principles
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 Implementation of protection standards as trained and advised
 
 
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 </ul>
 Functional responsibilities:
 
 
 <ul>
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 The Operator will perform the following duties with transparency and integrity, and in adherence to the humanitarian standards for information management
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 Daily call handling (inbound and outbound)
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 Ensuring quality and accurate data entry - writing clear and concise caller notes in English, ensuring a rapid call handling
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 Ensure that all calls are treated with the degree of empathy, respect, dignity, and understanding commensurate with the sensitivity of the call and the vulnerability of the caller
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 Dealing with distressing calls professionally
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 Capture and relay of accurate and timely information to callers in a professional manner
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 Liaise with supervisors and other operators to provide relevant information to callers when needed
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 Attend briefings, meetings, training, quality assurance performance improvement sessions called by supervisors
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 Flag information gaps to supervisor
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 Ensure enquiries that fall beyond the scope of developed scripts, intake forms, and guidance notes are referred to the supervisor for further action
 
 
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 </ul>
 Education Requirements
 
 
 
 
 Required
 
 
 
 
 <ul>
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 Secondary school (or equivalent) with 4 years of relevant experience OR
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 Bachelor&rsquo;s degree (or equivalent) in any discipline with 0 years of relevant experience is required.
 
 
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 </ul>
 
 Desired
 
 
 
 <ul>
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 A university degree preferably in information management, information technology, statistics, or any other related fields
 
 
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 </ul>
 
 
 Required
 
 
 
 
 
 Experience Requirements
 
 
 
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 With Secondary education, a minimum of four years of relevant experience in the humantarian context
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 Experience working in a call centre or other related field handling customer enquiries
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 Experience in data sets, and linked applications is required
 
 
 </li>
 </ul>
 
 Desired
 
 
 
 <ul>
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 Experience in working with forcibly displaced population.
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 Experience in gender sensitivity, gender-based violence, sexual exploitation and abuse, mine-risk awareness, active listening techniques, basic counselling, and UN referral pathways
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 Working knowledge of protection issues, communicating with forcibly displaced populations , disaster affected populations, and accountability to affected populations
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 Experience in google suite applications (docs,sheets, slides) is highly desirable
 </li>
 </ul>
</div>

Call Centre Assistant

The Diabetes Centre Islamabad (Barakahu)

Job Title: Assistant Manager Marketing Location: Phulgran Stop, near Toll Plaza, Murree Expressway, IslamabadOrganization: The Diabetes Centre- IslamabadJob Summary:The Assistant Manager (Marketing) will support the development and execution of marketing strategies for The Diabetes Centre, enhancing brand visibility, managing campaigns, and coordinating events. The role involves content creation, market research, public relations, and team coordination, ensuring all marketing activities comply with healthcare regulations and align with organizational goals.Responsibilities:a) Strategic Planning and Execution:<ul><li>Assist in developing and implementing marketing strategies to support TDC&rsquo;s goals and objectives.</li><li>Collaborate with senior leadership to align marketing initiatives with organizational priorities and ensure consistency in messaging.</li></ul>b) Brand Management:<ul><li>Support the management and enhancement of TDC&rsquo;s brand identity across all marketing channels.</li><li>Ensure marketing materials follow branding guidelines for consistency in communications and visual representation.</li></ul>c) Campaign Management:<ul><li>Assist in creating, launching, and monitoring marketing campaigns across digital, print, social media, and events.</li><li>Analyze campaign performance and support strategy adjustments to optimize results.</li></ul>d) Content Creation:<ul><li>Help oversee creation of marketing content, including brochures, newsletters, website content, and social media posts.</li><li>Ensure content is accurate, informative, and aligns with TDC&rsquo;s brand and messaging.</li></ul>e) Market Research and Analysis:<ul><li>Conduct market research to identify trends, opportunities, and competitive positioning.</li><li>Analyze data and metrics to measure the effectiveness of marketing efforts and support data-driven decisions.</li></ul>f) Public Relations and Community Outreach:<ul><li>Assist in developing relationships with media, community organizations, and stakeholders.</li><li>Support public relations efforts to enhance TDC&rsquo;s reputation and community presence.</li></ul>g) Team Coordination:<ul><li>Collaborate with internal teams to implement marketing initiatives.</li><li>Assist in managing departmental resources effectively.</li></ul>h) Event Planning and Management:<ul><li>Support planning and execution of hospital events, including health fairs, seminars, and community outreach programs.</li><li>Coordinate with internal and external partners for successful event execution.</li></ul>i) Compliance and Regulations:<ul><li>Ensure marketing activities comply with healthcare regulations, privacy laws, and ethical standards.</li><li>Stay updated on industry regulations and best practices.</li></ul>Requirements:Skills:<ul><li>Must have familiarity with healthcare regulations and compliance.</li><li>Understanding of healthcare marketing trends, patient engagement strategies, and digital marketing techniques.</li><li>Excellent communication, interpersonal, and organizational skills.</li><li>Proficiency in marketing software, content management systems, and analytics platforms.</li><li>Ability to analyze data and make informed decisions to support marketing strategies.</li><li>Creative thinking, attention to detail, and problem-solving attitude.</li></ul>Qualification:<ul><li>Masters/Bachelors degree in Marketing, Mass Communication or a relevant field. Experience:</li><li>Minimum 3-4 years of experience (preferably in the Healthcare sector).</li></ul>Age Limit:<ul><li>Maximum 50 years</li></ul>We Offer: Attractive salary packages with benefits including Provident Fund (PF), Employees Old-Age Benefits Institution (EOBI), Health and Life Insurance.Please send your CVs to: careers@tdc.com.pkLast Date: 24th March, 2026for more info visit our website: https://thediabetescentre.org/Job Type: Full-timeWork Location: In person

Assistant Manager Marketing

Shape Solutions (Pvt.) Ltd.

<div>
 
 Shape Solutions is expanding and we're looking for a
 
 confident, target-driven Sales Executive
 
 to join our Islamabad office and work with UK-based clients in the legal &amp; immigration services sector.
 
 
 
 If you love closing deals and want real earning potential &mdash; this is for you.
 
 
 
 This is a phone-based international sales role where you will work directly with UK clients, handle qualified leads, and close high-value service deals &mdash; all while communicating with UK-level professionalism.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
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 Make and receive sales calls with UK-based clients
 
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 <li>
 Convert qualified leads into successful sales
 
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 Understand client needs in legal &amp; immigration services
 
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 Handle objections and close deals confidently
 
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 Maintain CRM and follow-up records professionally
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 <ul>
 <li>
 2+ years in international sales / telesales / call centre
 
 </li>
 <li>
 Excellent spoken &amp; written English
 
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 UK campaign experience &mdash; strong advantage
 
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 Legal or immigration sales background &mdash; a plus
 
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 Target-driven with a confident closer mindset
 
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 Willing to work UK business hours
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Base Salary: PKR 150,000 &ndash; 200,000
 
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 Uncapped Commission &mdash; high earning potential
 
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 Performance-based growth to Team Lead / Manager
 
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 Professional office-based corporate environment
 
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 Long-term job stability
 
 
 
 
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 </ul>
</div>

UK Sales Executive

CDRS

CDRS is a registered welfare organization working in community development, animal welfare, and orphan care across Pakistan. We are currently seeking a qualified and experienced Veterinary Doctor with strong project management skills to join our TNVR Centre in Gulberg, Islamabad.Job Description: The selected candidate will be responsible for managing veterinary operations under the TNVR program, ensuring animal welfare standards, and overseeing project implementation and reporting.Key Responsibilities:<ul><li>Perform spay/neuter surgeries and vaccination of stray animals</li><li>Manage day-to-day operations of the TNVR centre</li><li>Plan, implement, and monitor TNVR project activities</li><li>Maintain medical records and reporting documentation</li><li>Supervise support staff and coordinate field teams</li><li>Ensure compliance with animal welfare and safety standards</li><li>Liaise with stakeholders, donors, and management</li></ul>Required Qualifications &amp; Experience:<ul><li>DVM (Doctor of Veterinary Medicine) or equivalent qualification</li><li>Minimum 2&ndash;3 years of relevant veterinary experience</li><li>Proven experience in project management (preferably in animal welfare or NGO sector)</li><li>Experience in TNVR programs will be an added advantage</li><li>Strong leadership, reporting, and organizational skills</li></ul>Job Details:<ul><li>Location: Gulberg, Islamabad</li><li>Project: TNVR Centre</li><li>Organization: CDRS</li><li>Salary: Market competitive (as per experience)</li></ul>How to Apply: Interested candidates are requested to send their CV along with a cover letter to:tariqsdz1@gmail.com/quratulain.shafqat@yahoo.comJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Veterinary Doctor (with Project Management Experience)

Nayab Labs & Diagnostic Centre

Job OverviewNayab Labs &amp; Diagnostic Centre is seeking a highly organized and experienced Head of Operations to oversee and streamline daily operations across all branches. The ideal candidate will ensure efficient workflow, high-quality service delivery, and compliance with healthcare standards.Key Responsibilities<ul><li>Manage day-to-day lab operations (sample collection to report delivery)</li><li>Oversee branch performance and operational efficiency</li><li>Ensure compliance with quality standards and regulatory bodies</li><li>Monitor turnaround time (TAT) and service quality</li><li>Coordinate with lab staff, phlebotomists, and management</li><li>Implement process improvements and operational strategies</li><li>Handle inventory, logistics, and equipment management</li><li>Ensure patient satisfaction and service excellence</li></ul>Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Healthcare Management, Business Administration, or related field</li><li>Minimum 5+ years of relevant experience</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and organizational abilities</li><li>Knowledge of healthcare compliance and quality standards</li><li>Ability to work in a fast-paced environment</li></ul>Why Join Nayab Labs?<ul><li>Professional and growth-focused environment</li><li>Work with a leading diagnostic centre</li><li>Competitive salary package</li><li>Career advancement opportunities</li></ul>Job Type: Full-timeWork Location: In person

Head of Operations (HOD Operations)

Job OverviewNayab Labs &amp; Diagnostic Centre is looking for a strategic and experienced Head of Marketing to lead all core marketing activities focused on brand growth, patient acquisition, and market expansion. This role is focused on offline marketing, brand management, and campaign execution (digital marketing is handled by a separate team).Key Responsibilities<ul><li>Develop and execute overall marketing strategies</li><li>Plan and manage health campaigns, promotions, and packages</li><li>Lead brand positioning and visibility across target markets</li><li>Handle on-ground marketing activities and activations</li><li>Build relationships with doctors, clinics, and referral networks</li><li>Analyze market trends and competitor activities</li><li>Manage marketing budgets and campaign performance</li><li>Coordinate with corporate and operations teams</li><li>Supervise marketing team and field staff</li></ul>Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or related field</li><li>Minimum 5+ years of experience in marketing (healthcare preferred)</li><li>Strong experience in offline marketing &amp; brand management</li><li>Excellent leadership and communication skills</li><li>Strong planning and execution abilities</li><li>Ability to manage teams and multiple campaigns</li></ul>Why Join Nayab Labs?<ul><li>Professional and growth-oriented environment</li><li>Work with a leading diagnostic centre</li><li>Competitive salary package</li><li>Career advancement opportunities</li></ul>Job Type: Full-timeWork Location: In person

Head of Marketing (HOD Marketing)

Job Summary:Job Title: Pharmacy TechnicianLocation: Phulgran Stop, near Toll Plaza, Murree Expressway, IslamabadOrganization: The Diabetes Centre - Islamabad Job Summary:Are you a skilled and detail-oriented Pharmacy Technician? The Diabetes Centre is seeking a dedicated professional to support our pharmacy operations.Key Responsibilities:<ul><li>Accurately prepare and dispense prescriptions and over-the-counter medications.</li><li>Label medications appropriately and provide usage instructions to patients.</li><li>Ensure proper storage and handling of medications in accordance with regulations.</li><li>Assist patients with prescription refills, transfers, and insurance processing.</li><li>Maintain accurate and confidential patient records and documentation.</li><li>Process prescription orders, manage medication refills, and handle billings Communicate effectively with patients, healthcare providers, and pharmacy team members.</li><li>Adhere to all pharmacy laws, regulations, and standards, including those related to medication safety and controlled substances.</li><li>Contribute to process improvements and efficiency initiatives within the pharmacy.</li><li>Strong knowledge of medications, dosage forms, and pharmacy practices.</li></ul>Qualification &amp; Experience:<ul><li>Diploma in Pharmacy Technician recognized with relevant Medical Faculty.</li><li>01 year of relevant experience.</li></ul>Age: <ul><li>Maximum age limit 35 years.</li></ul>Benefits:<ul><li>Attractive salary packages, with benefits, PF, EOBI, Health and life insurance.</li><li>Please drop your CVs at careers@tdc.com.pk </li><li>latest by 17th March, 2026</li></ul>for more info visit our website: https://thediabetescentre.org/Job Type: Full-timeWork Location: In person

Pharmacy Technician

Explore 69+ Call centre assistant in Islamabad this April. Find roles across top companies and apply now to boost your career.