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customer care representative

Eplanet Global

Eplanet Global&rsquo;s subsidiary Khaity is on the lookout for a Customer Care Representative to join our growing team at LO. We&rsquo;re seeking a smart, confident, and compassionate individual (preferably female) who can bring exceptional communication skills and a problem-solving mindset to the role.Timings: 10:00 AM &ndash; 7:00 PM Days: Monday to Friday Location: Karachi Type: 3-Month Internship &rarr; Leading to Permanent Role (based on performance) Stipend: PKR 30,000 (during internship)Key Responsibilities:<ul><li>Handle inbound and outbound customer calls</li><li>Respond to queries via WhatsApp, social media, and email</li><li>Manage backend order processing and tracking</li><li>Coordinate with internal teams to resolve complaints and queries</li><li>Follow up with missed calls over the weekends</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in customer care and sales</li><li>Calm, solution-oriented, and empathetic personality</li><li>Confident and professional demeanor</li><li>Fluent in English &amp; Urdu (spoken and written)</li></ul>Job Type: Full-timePay: Rs30,000.00 per monthWork Location: In person

Customer Care Representative (Internship)

Ochre Clothing

Position: Customer Service Representative (Female Req)Location: DHA, KarachiEmployment Type: Full-timeSalary Package: 35-45k depending on experienceJob Responsibilities:&middot; Respond promptly to customer inquiries and concerns via various communication channels, including calls, email, chat, and social media platforms.&middot; Assist customers with order placement, tracking, returns, exchanges, and general inquiries about our products, services, and policies.&middot; Provide accurate and detailed information about product features, sizing, materials, and care instructions to help customers make informed purchasing decisions.&middot; Troubleshoot and resolve customer issues, ensuring a satisfactory resolution and maintaining customer satisfaction.&middot; Collaborate with other team members and departments to share customer insights, trends, and feedback, contributing to continuous improvement of our products and services.&middot; Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to customers.&middot; Monitor and track shipments to ensure timely delivery. Provide customers with updates and proactively address any delays or issues.&middot; Handle and resolve customer complaints and issues related to logistics, such as lost or damaged shipments, in a timely and professional manner.&middot; Work closely with the warehouse, shipping, and sales teams to ensure smooth order processing and delivery.Qualifications:&middot; Previous experience in customer service or a related role, preferably in an e-commerce or retail environment.&middot; Excellent verbal and written communication skills in English is a must.&middot; Flexibility to work non-traditional hours, weekends, and holidays, as needed.How to Apply: Please email your resume and a cover letter detailing your relevant experience to cs@wearochre.com with the subject line &quot;Customer Service Representative&rdquo; Send your resume to our WhatsApp number 0336-8079574Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative

Ice Craft

Location: Korangi Industrial Area KarachiJob Summary:We are looking for a dedicated and customer-focused Customer Service Representative to join Hobnob. The ideal candidate will be responsible for handling customer interactions, resolving queries, managing complaints, and ensuring excellent customer experience across all channels.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls/messages in a professional manner.</li><li>Respond promptly to customer inquiries regarding orders, products, and services.</li><li>Resolve complaints efficiently and escalate issues where necessary.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Coordinate with internal departments (Sales, Delivery, Operations) to ensure customer satisfaction.</li><li>Provide product knowledge and assist customers in making informed decisions.</li><li>Ensure compliance with company policies and standards in all customer dealings.</li></ul>Requirements:<ul><li>Minimum Intermediate or above with relevant experience.</li><li>Proven work experience in customer service or a similar role.</li><li>Strong communication and interpersonal skills.</li><li>Problem-solving attitude with attention to detail.</li><li>Proficiency in MS Office and basic computer applications.</li><li>Ability to work in shifts, including weekends and evenings if required.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Residential Address</li><li>Expected Salary</li></ul>Work Location: In person

Fashion Flare

WE ARE HIRINGCustomer Service representative for our E Commerce Clothing storeFashion Flare is a fast-growing fashion retailer, redefining fashion and rapidly expanding its operations.RESPONSIBILITY :<ul><li>Replying to Customers on Whatsapp / FB Messenger</li><li>Resolving Customer Issues regarding their order</li><li>Lodge complaints with courier logistics</li><li>Provide excellent customer service</li></ul>SKILLS REQUIREMENT :<ul><li>Experienced and Freshers both can apply</li><li>- Excellent communication and problem-solving skills</li></ul>LOCATION : DHA PHASE 1 KARACHIInterested candidates can send their resume at fashionflarefabrics@gmail.comJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative - Ecommerce

Hobnob Bakeries

Experts Communication

Experts Communication is looking for a Customer Service Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 60,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

Ibex

Job descriptionCompany Descriptionibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.Qualifications<ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International customer services specialist

Explore 556+ Customer care representative in Karachi this September. Find roles across top companies and apply now to boost your career.

556 customer care representative jobs IN Karachi

Customer Care Representative (Internship)

Customer Service Representative

Customer Service Representative

Customer Service Representative - Ecommerce

Customer Service Representative

Customer Service Representative (CSR)

International customer services specialist