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customer success specialist Jobs in Karachi

customer success specialist

customer support representative Jobs in Karachi

customer support representative

sales development representative Jobs in Karachi

sales development representative

chat support agent

customer care representative

Steve’s Super Spares

Customer Service RepresentativeLocation: Karachi, Pakistan (Office-Based)Join Our Growing TeamWe are a UK-based company providing high-quality service and support to customers across the United Kingdom. As our business continues to grow, we are looking for motivated and professional Customer Service Representatives to join our Karachi office.If you have excellent communication skills, enjoy helping customers, and are comfortable working in a structured, fast-paced environment, we'd love to hear from you.The RoleAs a Customer Service Representative, you will handle inbound calls from UK customers, assist with enquiries, accurately process orders, and provide a professional customer experience. You'll receive full training on our systems and processes, including our automotive parts catalogue, so previous industry experience is not essential.This is an office-based role with clear procedures and a strong focus on accuracy and customer satisfaction.Key Responsibilities<ul><li>Answer inbound calls from UK customers.</li><li>Understand customer requirements and gather accurate information.</li><li>Use internal systems to identify the correct products and solutions.</li><li>Confirm pricing, availability, and order details.</li><li>Process customer orders accurately and efficiently.</li><li>Escalate complex enquiries when necessary.</li><li>Maintain excellent customer service standards on every call.</li><li>Follow company procedures and quality standards.</li></ul>What We're Looking For (Essential)<ul><li>Previous customer service or call centre experience is preferred.</li><li>Excellent spoken English with a clear and professional telephone manner.</li><li>Strong communication and active listening skills.</li><li>High attention to detail and accuracy.</li><li>Good computer skills, including data entry and CRM systems.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Positive attitude and willingness to learn.</li></ul>Advantageous<ul><li>Experience within the automotive/mechanical industry.</li><li>Knowledge of vehicle parts or UK vehicle registrations.</li><li>Experience using cataloguing systems such as AutoCat or TecDoc.</li></ul>Working HoursUK Business Hours<ul><li>Monday to Friday: 9:00 AM &ndash; 5:00 PM (UK time)</li><li>Saturday: 9:00 AM &ndash; 4:00 PM (UK time)</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Performance-based incentives following successful completion of probation.</li><li>Comprehensive training and ongoing support.</li><li>Company-provided laptop and headset.</li><li>Career development opportunities within a growing international business.</li><li>Friendly and professional working environment.</li></ul>Recruitment Process<ul><li>Initial screening interview</li><li>English communication assessment</li><li>Practical assessment (data entry and call handling scenario)</li><li>Final interview</li></ul>Why Join Us?We are looking for individuals who take pride in delivering excellent customer service, work well within structured processes, and are eager to learn. You'll receive full training and become part of a supportive team working directly with a successful UK business.Equal Opportunity EmployerWe are committed to creating an inclusive and diverse workplace. Applications are welcome from all qualified candidates, regardless of gender, age, disability, religion, or background. We encourage both male and female candidates to apply and are committed to providing equal opportunities based on skills, experience, and merit.Apply today and start your career with a growing international company.Application Question(s):<ul><li>What are your salary expectations?</li><li>What is your current salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative

Romeo Staffing Agency

Job Description &ndash; Client Support RepresentativeJob Title: Client Support Representative Location: PECHS, Karachi (near The Bank of Punjab Street) Salary: PKR 55,000 &ndash; 75,000+ (Depending on Experience &amp; Skills) Timing: 6 PM &ndash; 3 AM (Monday to Friday) Company: Romeo Staffing Agency (RSA)About the RoleRomeo Staffing Agency is looking for a professional and client-focused client support representative to manage front office operations and serve as the first point of contact for visitors, clients, and staff.This role requires strong communication skills, a polished appearance, and the ability to handle administrative and coordination tasks efficiently in a fast-paced, professional environment.The ideal candidate will ensure a welcoming experience while maintaining smooth day-to-day front desk operations. Client Support Representative &ndash; Job DescriptionWe are seeking a compassionate and detail-oriented Client Support Representative to join our healthcare agency team. The ideal candidate will serve as the primary point of contact for clients, patients, and healthcare professionals by providing administrative support, handling inquiries, scheduling services, and ensuring a high level of client satisfaction.Key Responsibilities<ul><li>Respond to client and patient inquiries via phone, email, in a professional and empathetic manner.</li><li>Assist clients with appointment scheduling, service coordination, and healthcare program information.</li><li>Maintain accurate client records and update information in the system.</li><li>Coordinate communication between clients, caregivers, nurses, and healthcare staff.</li><li>Handle intake documentation, service requests, and follow-up communications.</li><li>Resolve client concerns and escalate complex issues to management when necessary.</li><li>Verify client information and ensure confidentiality in accordance with healthcare regulations and company policies.</li><li>Provide administrative support including filing, reporting, and data entry.</li><li>Ensure excellent customer service and maintain positive relationships with clients and families.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field (preferred)</li><li>Previous experience in customer service, healthcare support, or administrative roles is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle sensitive information with confidentiality and professionalism.</li><li>Basic knowledge of healthcare procedures and terminology preferred.</li><li>Proficiency in Microsoft Office and client management systems.</li><li>Strong organizational and multitasking abilities.</li></ul>Skills<ul><li>Client Relationship Management</li><li>Communication and Active Listening</li><li>Problem-Solving</li><li>Time Management</li><li>Data Entry and Record Keeping</li><li>Empathy and Compassion</li><li>Team Collaboration</li></ul>Preferred Qualities<ul><li>Patient-focused attitude</li><li>Professional and courteous demeanor</li><li>Ability to work effectively in a fast-paced healthcare setting</li><li>Strong attention to detail and accuracy in documentation</li></ul>Pay: Rs55,000.00 - Rs75,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Client Support Representative

Collabrains PVT LTD

Job Title: Inbound Sales Representative | Full-Time | On-Site &ndash; KarachiBrand Republic is hiring confident and customer-focused Inbound Sales Representatives to join our growing sales team. The ideal candidate will be responsible for handling international inbound calls, understanding customer requirements, resolving inquiries, and converting incoming leads into successful sales.If you have excellent English communication skills, a persuasive personality, and enjoy interacting with customers over the phone, we'd love to hear from you.Job Details<ul><li>Position: Inbound Sales Representative</li><li>Experience Required: 1&ndash;2 Years (Preferred)</li><li>Location: P.E.C.H.S Block 06, Karachi</li><li>Shift Timings:</li><li>3:00 PM &ndash; 12:00 AM</li><li>6:00 PM &ndash; 3:00 AM</li><li>Job Type: Full-Time (On-Site)</li></ul>Key Responsibilities<ul><li>Handle international inbound customer calls professionally</li><li>Understand customer needs and recommend suitable services</li><li>Convert inbound inquiries into successful sales opportunities</li><li>Build and maintain positive customer relationships</li><li>Address customer questions and resolve concerns effectively</li><li>Follow up with leads to maximize sales conversions</li><li>Maintain accurate customer records and sales reports</li><li>Achieve individual and team sales targets</li><li>Coordinate with internal departments to ensure a seamless customer experience</li></ul>Required Skills<ul><li>Excellent spoken English with clear pronunciation and strong communication skills</li><li>Strong phone etiquette and customer service skills</li><li>Proven sales and negotiation abilities</li><li>Ability to build rapport and close sales over the phone</li><li>Strong objection-handling and problem-solving skills</li><li>Ability to work in a target-driven environment</li><li>Basic computer knowledge and familiarity with CRM systems is a plus</li></ul>Preferred Qualifications<ul><li>Experience in Inbound Sales, Call Center Sales, Customer Service, Tele-Sales, or Customer Support</li><li>Bachelor's degree in Business, Marketing, Communications, or a related field is preferred</li><li>Experience handling international customers is an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career development</li><li>Collaborative and supportive work environment</li></ul>Work Location: In person

Inbound Sales Representative | Full-Time | On-Site

Pfizer

<div>
 
 Role Summary
 
 
 
 The Field Medical Advisor is a field-based medical affairs colleague responsible for providing scientific and medical expertise for the designated therapeutic area focusing on the therapeutic area&rsquo;s in-line and late-stage portfolio to maximize the value of Pfizer products to patients and health care professionals through various medical activities and programs.
 
 
 
 Role Responsibilities
 
 
 
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 The communication may include proactive medical communication to provide approved medical contents to stakeholders or reactive medical communications, such as direct unsolicited medical requests from HCPs or any external stakeholders. The medical communication may also include disease-states, clinical and real word data/evidence (RWD/RWE), and pharmaco-economic /HCEI data.
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 Organize medical meetings and activities with KOLs to deliver cutting edge medical information of defined therapeutic area and assigned products
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 Conduct medical educational meetings to introduce new concepts to help HCPs to improve patients&rsquo; outcome and advance their research capability
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 Keeps abreast of medical and scientific developments in the designated therapeutic area by continuously reviewing literature in the field
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 Serves as a conduit and resource for external stakeholders&rsquo; insights pertaining to disease areas and Pfizer assets
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 Key Stakeholder mapping and engagement plan
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 Establishes scientific relationships with medical associations of the defined therapeutic area
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 Develops a KOL database and conduct regular medical to medical communication
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 Supports the speaker development initiatives
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 Implement avenues to gain medical insights such as advisory Boards
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 Provide timely feedback of customer insight to HO based medical colleagues
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 Provide insight into unmet medical needs, including gaps in current therapies, the value proposition of Pfizer products, medical differentiation
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 Contribute to the medical planning for brand/asset team projects and activities, and work with medical leadership to develop and implement the medical strategies through the insights gained in the field
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 Implement medical programs and activities in compliance to the relevant SOPs, local guidelines and country laws/regulations
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 Communicates medical information in compliance with relevant SOPs, local guidelines and country laws and regulations
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 Ensure timely SOP learning and compliance to P2L requirement
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 Training of Commercial Teams on disease and Disease, Clinical Trials and products
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 QUALIFICATIONS
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 Bachelor&rsquo;s / Master&rsquo;s degree preferred in medicine, or any other relevant healthcare background (e.g. medicine, pharmacist, M.Phil) with solid knowledge of the industry. MBBS Preferred
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 Prior medical / work experience mandatory
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 ORGANIZATIONAL RELATIONSHIPS
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 Internal relevant colleagues: Health solution partners, patient experience partners, Medical, Marketing, Strategic Health Partner, Market access, Health Representative and Health Representative Manager
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 External stakeholders: HCPs, medical associations, key opinion leaders.
 
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 Work Location Assignment
 
 : Lahore and / or Islamabad (travel required as needed)
 
 
 Work Location Assignment: Hybrid
 
 
 Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
 
 
 To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
 
 
 Medical
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Medical Manager- Lahore / Islamabad

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

Ascent Communique

We're Hiring: International Sales Representative&ndash; Auto Trade (Caribbean Market) Location: KarachiShift Timing: 6:00 PM &ndash; 2:00 AMJob Type: Full-timeAre you passionate about international sales and looking to build your career in the global automotive industry? Join our growing team and become a part of a fast-paced international auto trade business serving the African Market.Job Responsibilities:- Generate and qualify new sales leads.- Build and maintain strong relationships with international clients.- Respond to customer inquiries and provide excellent customer service.- Negotiate and close sales deals.- Achieve monthly sales targets.- Coordinate with internal departments to ensure smooth order processing.- Maintain accurate customer records and follow up with potential buyers.Requirement:- Experience in International Sales, Minimum experience of 4 to 5 months in Auto Trade is preferred.- Excellent English communication and negotiation skills.- Strong sales mindset and customer handling skills.- Ability to work in a target-driven environment.- Proficiency in MS Office.What We Offer:- Competitive Salary- Attractive Commission &amp; Ontop- Career Growth Opportunities- Professional &amp; Supportive Work Environment- Training &amp; DevelopmentApply now and take your career to the next level in the international auto trade industry.. We love to hear you back drop your resume at hr.ascentcommunique@gmail.comPay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

International Sales Representative For Auto Trade(Caribbean Market)

Scalemill

PositionSales Development RepresentativeOverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up off-site inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in SaaS-trained SDRs who set up qualified meetings for product demos/pitches.RoleAs a Sales Development Representative at Scalemill, you will be the front line of our sales engine. Your primary mission is to generate qualified leads, book meetings and help drive pipeline growth. You will engage with potential customers, identify pain points and coordinate with account executives to move prospects through the sales funnel. Seeking an exceptional communicator who&rsquo;s self-driven, thrives in a fast-paced environment and has a sales background.KeywordsSales development, B2B, SaaS, outbound, outreach, scheduling appointments, appointment-setting, calls, emails, LinkedIn, sales opportunities, communicationTimingsMorning or noon or eveningTypeFull-time and on-siteReporting lineTeam Lead or Account ManagerKey Responsibilities<ul><li>Prospecting and outreach</li><li>Seek out new sales opportunities through calls, emails, LinkedIn and other platforms</li><li>Execute outbound outreach cadences/sequences to engage prospects in a timely, accurate manner</li><li>Research target markets and identify potential leads and maintain a consistent pipeline of qualified leads</li><li>Schedule, hand over and coordinate meetings</li><li>Schedule online meetings or product demos between prospects and account executives</li><li>Ensure smooth communication and transition between all sales stages</li><li>Coordinate calendars across different time zones, including meeting reminders</li><li>Relationship management</li><li>Build and maintain long-term relationships with prospects and existing customers</li><li>Follow up regularly to ensure continued engagement and satisfaction</li><li>Performance achievement</li><li>Manage and achieve daily, weekly and monthly outreach targets</li><li>Track and update lead information accurately in the CRM system</li><li>Analyze performance metrics and share insights for improvement</li><li>Collaboration</li><li>Work closely with the sales team lead and/or account manager to refine outreach strategies</li><li>Share insights from prospect interactions to help improve product positioning and messaging</li><li>Document all prospect interactions in the CRM with next steps</li><li>Take notes during calls, meetings and demos and share clear action items</li></ul>Skills needed<ul><li>Communication: excellent written and verbal communication skills are required</li><li>Organization: superior organizational skills to manage multiple tasks and responsibilities effectively</li><li>Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment</li><li>Attention to detail: accuracy in handling tasks is critical</li><li>Persistence: comfortable with cold calls and initiating conversations in a high volume of outreach with consistency</li></ul>Technology experience needed<ul><li>Well-versed with basic technology like computers, smartphones and common software used in offices</li><li>Comfortable with CRMs (Salesforce/Hubspot/etc), sales outreach tools (Klenty/Salesloft/etc) and/or email marketing tools</li><li>Proficiency in Google Suite (Gmail, Google Docs, Google Sheets and Google Slides)</li></ul>Background<ul><li>Bachelors degree</li><li>Fluent English (written and verbal) is essential</li><li>At least two years of proven experience in a related role</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Sales Development Representative

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