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customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support representative Jobs in Karachi

customer support representative

sales development representative Jobs in Karachi

sales development representative

customer care representative

Karachi Tutors Academy

Job SummaryKarachi Tutor Academy is looking for a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will assist students and parents, respond to enquiries, manage admissions, and provide excellent customer service both in person and through phone and WhatsApp.Responsibilities<ul><li>Respond to enquiries from students and parents via phone, WhatsApp, and in person.</li><li>Provide information about courses, admissions, fees, and class schedules.</li><li>Guide prospective students through the admission process.</li><li>Follow up with enquiries to increase admissions.</li><li>Maintain accurate student records and update the database.</li><li>Coordinate with the academic team regarding student requirements.</li><li>Resolve customer concerns professionally and promptly.</li><li>Ensure a positive customer experience at all times.</li></ul>Requirements<ul><li>Intermediate or Bachelor's degree preferred.</li><li>Previous customer service, sales or admissions experience is an advantage.</li><li>Fresh graduates with excellent communication skills are encouraged to apply.</li><li>Good communication skills in English and Urdu.</li><li>Basic knowledge of MS Office and computer applications.</li><li>Friendly, organised, and professional attitude.</li></ul>Job Details<ul><li>Working Hours: 11:00 AM &ndash; 8:00 PM</li><li>Salary: PKR 35,000 &ndash; 45,000 per month (depending on experience and skills)</li><li>Location: Karachi</li><li>Whatsapp 03222-788052</li></ul>Pay: Rs35,628.43 - Rs74,391.27 per monthWork Location: In person

Customer service Representative

Fresh Basket

Fresh Basket Call Centre is looking for a friendly and experienced Customer Representative Executive to join our team. The ideal candidate should be good at handling customers and providing excellent service through calls, emails, and chat.Responsibilities:<ul><li>Answer customer calls, emails, and chat messages (inbound and outbound).</li><li>Help customers with order placement, shipment tracking, and website use.</li><li>Handle customer complaints politely and solve issues quickly.</li><li>Give correct information about our products and services.</li><li>Manage Foodpanda orders and work with the delivery team to ensure on-time delivery.</li><li>Update product details on the company website when needed.</li><li>Work with other team members to make sure customers are satisfied.</li></ul>Requirements:<ul><li>Previous experience in customer service (preferably in food, e-commerce, logistics, or call centre).</li><li>Experience handling phone calls, chat, and email support.</li><li>Good communication and teamwork skills.</li><li>Must know how to use Excel and Google Sheets.</li><li>Able to work fast and handle multiple tasks.</li><li>Good problem-solving and attention to detail.</li><li>Basic knowledge of CRM software and ticket systems is a plus.</li><li>Must be flexible to work on weekends and holidays if required.</li></ul>Other Details:<ul><li>Age Limit: 18 to 25 years</li><li>Work Environment: Friendly and supportive</li><li>Loaction: Badar Commercial Phase 05</li><li>Timing: Rotational Shift</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Representative

Electricore

We are looking for a confident, energetic, and customer-focused Female Sales Representative to join our team. If you have excellent communication skills, a passion for sales, and the ability to build strong customer relationships, we'd love to hear from you.Key Responsibilities:<ul><li>Generate new sales opportunities and maintain client relationships.</li><li>Understand customer requirements and recommend suitable products.</li><li>Follow up on inquiries and close sales professionally.</li><li>Achieve monthly sales targets.</li><li>Maintain accurate customer records and sales reports.</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills.</li><li>Previous sales experience is preferred (Fresh candidates with confidence are also encouraged to apply).</li><li>Basic computer knowledge.</li><li>Positive attitude, self-motivated, and target-driven.</li></ul>Job Type: Full-timeWork Location: In person

Female Sales Representative

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

TECHOMATRIX

B2B Sales Development Representative (SDR)Location: FB Area Block 10, Karachi (Onsite) Job Type: Full-TimeAbout TechoMatrixTechoMatrix is a growing technology solutions company helping businesses leverage Software Development, SaaS, AI, IT Services, and Digital Solutions to achieve their business goals. We are expanding our sales team and looking for a highly motivated B2B Sales Development Representative (SDR) who can generate qualified opportunities and contribute to our growth across North America and EMEA markets.Position OverviewWe are seeking a results-driven SDR with 2&ndash;4 years of experience in outbound sales, lead generation, and business development. The ideal candidate has a strong hunter mindset, excels at prospecting and relationship building, and understands how to engage decision-makers through strategic outreach.You will play a critical role in identifying opportunities, qualifying prospects, and scheduling meetings for our Account Executives and Sales Managers.Key Responsibilities<ul><li>Conduct outbound prospecting across North America (USA &amp; Canada) and EMEA markets.</li><li>Research target companies and identify key decision-makers aligned with Ideal Customer Profiles (ICPs).</li><li>Execute outreach campaigns through LinkedIn, LinkedIn Sales Navigator, email, cold calling, and follow-ups.</li><li>Build and manage prospect pipelines through structured outreach sequences.</li><li>Engage senior stakeholders including CEOs, CTOs, CISOs, CMOs, and Engineering Leaders.</li><li>Qualify prospects using frameworks such as BANT and MEDDICC-light.</li><li>Nurture cold and unresponsive leads through consistent engagement.</li><li>Schedule qualified discovery meetings for Account Executives and Sales Managers.</li><li>Maintain CRM accuracy and ensure all activities are properly documented.</li><li>Track outreach performance, conversion rates, and pipeline metrics.</li><li>Develop a strong understanding of TechoMatrix services, solutions, and target industries.</li></ul>Requirements<ul><li>Bachelor's degree in Business, Marketing, Sales, or a related field.</li></ul>Experience<ul><li>2&ndash;4 years of experience in:</li><li>Sales Development</li><li>Business Development</li><li>Inside Sales</li><li>B2B Lead Generation</li></ul>Skills &amp; Qualifications<ul><li>Proven track record of generating qualified meetings through outbound prospecting.</li><li>Excellent written and verbal English communication skills.</li><li>Experience using CRM platforms such as Salesforce, HubSpot, or Pipedrive.</li><li>Hands-on experience with:</li><li>LinkedIn Sales Navigator</li><li>Apollo</li><li>ZoomInfo</li><li>Instantly</li><li>Clay</li><li>Strong understanding of North American and EMEA sales processes.</li><li>Excellent objection handling and relationship-building skills.</li><li>Strong organizational and time management abilities.</li><li>Ability to work in a target-driven environment.</li></ul>Preferred<ul><li>Experience selling SaaS, Software Development, IT Services, AI Solutions, Cybersecurity, or Technology Services.</li><li>Understanding of enterprise buying processes and long B2B sales cycles.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Exposure to international markets and clients</li><li>Collaborative and professional work environment</li><li>Ongoing learning and development opportunities</li></ul>Important<ul><li>This is a fully onsite position based at our office in FB Area Block 10, Karachi.</li><li>Please apply only if you are comfortable commuting to the office on a daily basis.</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working onsite?</li><li>Can you commute to FB Area block 10?</li><li>Are you willing to work in night shift?</li><li>Describe the exact outbound sequence you would use to book a discovery meeting with a CTO of a 200-person SaaS company in the United States. Include your prospecting process, tools used, outreach channels, touchpoints, timeline, and qualification criteria.</li></ul>Experience:<ul><li>Buisness Development: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

B2B Sales Development Representative (Night Shift)

CBRE Asia Pacific

<div>
 
 About the Role:
 
 
 This position will be the first point of contact for visitors, Front Desk officer will welcome guests &amp; greet people who visit the business.
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Keep front desk tidy and presentable with all necessary material.
 </li>
 <li>
 Greet and welcome guests.
 </li>
 <li>
 Answer questions and address complaints.
 </li>
 <li>
 Answer all incoming calls and redirect them or keep messages.
 </li>
 <li>
 Receive letters, packages etc. and distribute them.
 </li>
 <li>
 Prepare outgoing mail by drafting correspondence, securing parcels.
 </li>
 <li>
 Check, sort &amp; forward emails.
 </li>
 <li>
 Work order management work order to be raised to follow ups (POC).
 </li>
 <li>
 Lunch and fruits vendor management.
 </li>
 <li>
 Office daily cleaning and inspection and checklist for all sites.
 </li>
 <li>
 Monthly FE inspection checklist/monthly QHSE checklist.
 </li>
 <li>
 Manage and keep track of office supplies and inventory.
 </li>
 <li>
 Daycare management cleaning/drycleaning and other duties related to daycare. (where applicable)
 </li>
 <li>
 Manage and entertain Female/ disable/ shower room/ executive washroom complains.
 </li>
 <li>
 Manage health zone laundry. (where applicable)
 </li>
 <li>
 Staff Overtime management.
 </li>
 <li>
 Management of inventory of first aid box.
 </li>
 <li>
 First aid box management and checklist.
 </li>
 <li>
 Bookings and management of meeting room.
 </li>
 <li>
 Inventory of spare parts for office.
 </li>
 <li>
 MD Room management.
 </li>
 <li>
 Crockery management for cafeteria.
 </li>
 <li>
 Other duties may be assigned.
 </li>
 </ul>
 
 
 What You'll Need:
 
 
 
 
 
 SUPERVISORY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Formal supervisory responsibilities for the soft service team.
 </li>
 <li>
 Align office boy to serve refreshments to office employees &amp; guests.
 </li>
 <li>
 Co-ordinate's work and assign tasks.
 </li>
 </ul>
 
 
 
 QUALIFICATIONS
 
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required.
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 EDUCATION and EXPERIENCE
 
 
 <ul>
 <li>
 General Education Degree. Bachelors/Graduation in any field.
 </li>
 <li>
 Minimum 2-3-years experience is preferable.
 
 </li>
 </ul>
 
 
 COMMUNICATION SKILLS
 
 
 Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
 
 
 
 FINANCIAL KNOWLEDGE
 
 
 Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
 
 
 
 REASONING ABILITY
 
 
 Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
 
 
 
 OTHER SKILLS and/or ABILITIES
 
 
 <ul>
 <li>
 Familiarity with office machines
 </li>
 <li>
 Knowledge of office management and basic bookkeeping
 </li>
 <li>
 Excellent knowledge of MS Office (especially Excel and Word)
 </li>
 <li>
 Customer service orientation
 </li>
 <li>
 Intermediate skills with Outlook, and intranet/internet.
 
 
 
 </li>
 </ul>
</div>

Front Desk Officer (Karachi, Pakistan)

Suprema Inc.

<div>
 
 
 About Suprema
 
 
 
 Suprema is a global leader in
 
 AI-powered biometric access control, time attendance, and physical security solutions
 
 . By combining world-renowned biometric algorithms with superior engineering, Suprema has been driving innovation in the security industry for more than two decades. Our comprehensive portfolio includes biometric access control systems, AI-powered facial authentication, fingerprint recognition, mobile credentials, QR code authentication, time attendance solutions, fingerprint live scanners, and embedded biometric modules. Suprema is ranked among the
 
 Top 50 global security manufacturers
 
 and operates through an extensive sales network spanning more than
 
 140 countries
 
 . We hold the No.1 market share in biometric access control across the EMEA region and continue to expand our global presence through continuous investment in R&amp;D, product innovation, and customer success.
 
 
 
 
 
 
 Position Overview
 
 
 
 Suprema is looking for an experienced and highly motivated
 
 Regional Sales Manager
 
 based in
 
 Karachi, Pakistan
 
 , to drive business growth and strengthen our market presence across Pakistan.
 
 
 As the primary commercial representative for Pakistan, you will be responsible for developing our channel network, managing relationships with distributors and system integrators, identifying new business opportunities, supporting key projects, and promoting Suprema's industry-leading biometric and security solutions. This is an exciting opportunity to join one of the world's leading biometric security manufacturers and contribute to the continued growth of our business in one of the region's most dynamic markets.
 
 
 
 
 
 
 Preferred Candidate Profile
 
 
 
 We are looking for a proactive, self-driven sales professional with an entrepreneurial mindset who enjoys building long-term customer relationships and developing new business opportunities. The ideal candidate has a strong commercial background in the electronic security industry, understands the Pakistani market, and is passionate about delivering innovative security solutions to distributors, system integrators, consultants, and enterprise customers. If you are motivated by challenging sales targets, international collaboration, and representing one of the world's leading biometric security brands, we would like to hear from you.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 As Regional Sales Manager, you will:
 
 <ul>
 <li>
 Develop and execute sales strategies to achieve sustainable business growth across Pakistan.
 </li>
 <li>
 Manage and expand Suprema's network of distributors, system integrators, installers, and channel partners.
 </li>
 <li>
 Build and maintain strong relationships with consultants, end users, and key decision makers.
 </li>
 <li>
 Support existing partners by coordinating with technical and marketing teams throughout the sales cycle.
 </li>
 <li>
 Identify, qualify, and develop new channel partners and business opportunities.
 </li>
 <li>
 Generate demand by promoting Suprema's Access Control, Time Attendance, Mobile Access, AI Face Recognition, and Biometric Security solutions.
 </li>
 <li>
 Drive projects from specification through successful completion together with channel partners.
 </li>
 <li>
 Conduct customer meetings, product presentations, demonstrations, commercial negotiations, and training sessions.
 </li>
 <li>
 Organize and participate in exhibitions, seminars, partner events, and customer workshops.
 </li>
 <li>
 Monitor market trends, competitive activities, pricing, and customer requirements.
 </li>
 <li>
 Prepare accurate sales forecasts, business reports, and account development plans.
 </li>
 <li>
 Collaborate closely with regional management, technical support, marketing, and headquarters to achieve business objectives.
 </li>
 </ul>
 
 
 
 
 
 Mandatory Requirements
 
 
 <ul>
 <li>
 Based in
 
 Karachi, Pakistan,
 
 available to travel across the country and to Dubai.
 </li>
 <li>
 
 7&ndash;10+ years
 
 of successful B2B sales experience in one or more of the following industries:
 </li>
 <li>
 Access Control
 </li>
 <li>
 Time Attendance
 </li>
 <li>
 CCTV
 </li>
 <li>
 Physical Security
 </li>
 <li>
 Proven experience selling through distributors, system integrators, and channel partners.
 </li>
 <li>
 Strong knowledge of the Pakistani security market.
 </li>
 <li>
 Established network within the security industry is highly desirable.
 </li>
 <li>
 Experience working with
 
 government, enterprise, banking, telecom, data center, healthcare, education, or critical infrastructure projects
 
 will be considered a strong advantage.
 </li>
 <li>
 Willingness to travel extensively throughout Pakistan.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Electronics, IT, Business Administration, or a related discipline.
 </li>
 <li>
 Strong business development, account management, and strategic sales skills.
 </li>
 <li>
 Excellent communication, presentation, negotiation, and relationship-building abilities.
 </li>
 <li>
 Experience preparing sales forecasts, business plans, and market analysis.
 </li>
 <li>
 Ability to work independently while collaborating effectively with international teams.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and CRM systems.
 </li>
 <li>
 Experience working for a security manufacturer is a strong advantage.
 </li>
 <li>
 Experience with biometric access control technologies is highly preferred.
 </li>
 </ul>
 
 
 
 
 
 Language Requirements
 
 
 <ul>
 <li>
 
 English
 
 &ndash; Professional working proficiency (spoken and written)
 
 (Mandatory)
 
 </li>
 <li>
 
 Urdu
 
 &ndash; Native or fluent
 
 (Mandatory)
 
 </li>
 <li>
 Knowledge of local Pakistani languages such as
 
 Punjabi, Sindhi, Pashto, Balochi, or Saraiki
 
 will be considered an advantage.
 </li>
 </ul>
 
 
 
 
 
 Why Join Suprema?
 
 
 <ul>
 <li>
 Join one of the world's leading biometric and AI security technology companies.
 </li>
 <li>
 Represent an internationally recognized brand with innovative products and a strong global reputation.
 </li>
 <li>
 Work with cutting-edge technologies including AI facial recognition, mobile credentials, biometrics, and cloud-connected access control solutions.
 </li>
 <li>
 Be part of a dynamic, international, and collaborative team.
 </li>
 <li>
 Competitive salary with performance-based incentives.
 </li>
 <li>
 Continuous professional development and international career growth opportunities within Suprema's global organization.
 </li>
 <li>
 Opportunity to make a direct impact on Suprema's expansion in Pakistan and Afghanistan.&nbsp;&nbsp;&nbsp;&nbsp;
 </li>
 </ul>
 
 
 
</div>

Sales Manager - Pakistan

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