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chat support specialist (e-commerce)

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corporate sales executive

customer success specialist Jobs in Karachi

customer success specialist

customer care representative

Ochre Clothing

<p>We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.</p><p><b>Key Responsibilities Customer Support</b></p><ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul><p><b>Order Management</b></p><ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul><p><b>Sales Support</b></p><ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul><p><b>Social Media &amp; Chat Management</b></p><ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul><p><b>Customer Satisfaction</b></p><ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul><p><b>Skills</b></p><ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul><p>Pay: Rs35,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Customer Serive (CSR)

ARRAK CONSULTING SMC PRIVATE LIMITED

<p><b>About the Role</b></p><p>Arrak Consulting is seeking a proactive and customer-oriented Customer Support Intern to support our e-commerce operations. In this role, you will be the first point of contact for customers, ensuring a smooth and positive experience across all touchpoints while gaining hands-on experience in a fast-paced environment.</p><p><b>Key Responsibilities</b></p><p>Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner</p><p>Assist customers with product details, order placement, and payment-related queries</p><p>Handle shipping updates, delivery tracking, returns, and exchanges</p><p>Guide customers throughout the online purchasing journey</p><p>Escalate complex or unresolved issues to relevant internal teams</p><p>Maintain accurate records of customer interactions and resolutions</p><p>Coordinate with internal departments to ensure timely issue resolution</p><p>Stay up to date on products, promotions, and company policies</p><p><b>Requirements</b></p><p>Bachelor&rsquo;s degree in progress or recently completed</p><p>Strong written and verbal communication skills in English</p><p>Basic understanding of customer service or e-commerce (preferred)</p><p>Familiarity with Shopify or similar platforms is a plus</p><p>Proficiency in Microsoft Office and general computer applications</p><p>Strong problem-solving and interpersonal skills</p><p>Ability to multitask in a fast-paced environment</p><p>Willingness to work 6 days a week in a fixed day or night shift</p><p><b>Preferred Skills</b></p><p>Exposure to CRM or helpdesk tools</p><p>Basic understanding of shipping and order fulfillment processes</p><p>Interest in e-commerce and online retail operations</p><p>Pay: Rs50,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Customer Support Executive

Resource Linked Private Limited

<p><b>Job description:</b></p><p>Resource Linked&ndash; Retail Position</p><p>Job Type: Full-Time</p><p>Working Days: 6 Days a Week</p><p>Locations: Saddar, Karachi, Pakistan</p><p>JOB POSITION: Retail Sales Representative</p><p>Job Overview</p><p>Resource Linked is seeking a motivated and customer-focused Retail Sales Representative to join our dynamic retail team responsible for customer service, sales performance, and store presentation in a fast-paced retail environment.</p><p>Responsibilities</p><ul><li>Greet customers, assess their needs, and provide accurate, detailed product information.</li><li>Maintain comprehensive knowledge of products, services, features, benefits, and promotions.</li><li>Build lasting customer relationships to encourage repeat business and brand loyalty.</li><li>Achieve individual and store sales targets through proactive selling and upselling.</li><li>Handle customer inquiries, complaints, and concerns professionally, ensuring prompt resolution and an outstanding customer experience.</li><li>Operate POS systems efficiently to process purchases, returns, exchanges, and transactions accurately.</li><li>Assist with inventory by restocking shelves, organizing merchandise displays, and reporting low stock or discrepancies.</li><li>Maintain a clean, organized, safe, and visually appealing store environment.</li><li>Collaborate with the store team and leadership to execute sales strategies, promotions, and special offers.</li><li>Stay informed on industry trends, competitor products, and customer preferences to provide relevant advice, recommendations, and improve service quality.</li><li>Adhere to company policies, procedures, ethical standards, confidentiality, and professionalism.</li><li>Adapt to changing priorities and fast-paced retail environments while maintaining enthusiasm, efficiency, and professionalism.</li></ul><p>Requirements</p><ul><li>Education: BA / BSc / BCom / FA / FSC / BBA/ ADP</li><li>Minimum 1 to 2 years of Retail experience required</li><li>Sales Techniques</li><li>Communication Skills</li><li>Customer Service Skills</li><li>Inventory Management</li><li>Point of Sales (POS) Systems</li><li>Product knowledge</li></ul><p>Salary &amp; Incentives</p><ul><li>Market Competitive Salary</li><li>Sales Incentives (Based on Target Achievement)</li><li>Annual Leave</li><li>Casual Leave</li><li>Sick Leave</li><li>Other Benefits</li></ul><p>Apply at: hr@resourcelinked.com</p><p>Subject line: Retail Sales Representative-Karachi</p><p>Work Location: In person</p>

Retail Sales Representative

Bureau Veritas

<div><div><div><div><div><div><p><b>Position Details</b></p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Position</b></li></ul><br>
</div></div></div></div><div><p>P&amp;U Electrical Testing &amp; Atex Team Lead</p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Office / Department</b></li></ul><br>
</div></div></div></div><div><p>Power &amp; Utilities (P&amp;U) &ndash; Electrical Testing</p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Reporting to</b></li></ul><br>
</div></div></div></div><div><p>Head of Power &amp; Utilities &ndash; Industry Pakistan</p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Key Working Relationship</b></li></ul><br>
</div></div></div></div><div><p>P&amp;U Division Head, BD, Clients (P&amp;U, O&amp;G, Non- Energy)</p><br>
</div></div><br>
<div><div><p><b>Minimum Required Qualifications</b></p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Specialty<br>
</b></li></ul></div></div></div></div><div><p>Advance Electrical Testing (PD , SFRA, VLF, DRA, C&amp;DF) &amp; IEC Ex CoPc</p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Education</b></li></ul><br>
</div></div></div></div><div><div>BE Electrical</div><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Training</b></li></ul><br>
</div></div></div></div><div><p>IEC Ex Certified</p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Technical knowledge</b></li></ul><br>
</div></div></div></div><div><div>IEC / IEEE / NETA standards, Hands on experience in Primary Assets Testing, Hands on Experience in ATEX (IEC Ex).</div><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Experience</b></li></ul><br>
</div></div></div></div><div><p>5 years</p><br>
</div></div><br>
<div><div><p><b>Responsibilities / Authorities / Accountabilities</b></p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Primary Functions</b></li></ul>
</div></div></div></div><div><ul><li>Lead and manage execution of electrical testing and inspection projects across P&amp;U sector</li>
<li>Ensure project delivery within timelines, budget, and quality requirements</li>
<li>Review and approve testing procedures, method statements, and reports</li>
<li>Interface with clients for technical discussions and project coordination</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>Technical Expertise</b></li></ul><br>
</div></div></div></div><div><div>Perform and supervise:</div>
<ul><li>Transformer testing (TTR, WR, SFRA, IR, C&amp;DF)</li>
<li>MV/LV motor &amp; generator testing (IR, WR, PD, MCSA, MCA)</li>
<li>Protection relay testing and commissioning</li>
<li>Circuit breaker testing (timing, contact resistance, functional checks)</li>
<li>Cable testing (VLF, PD diagnostics)</li>
</ul><div>Conduct advanced diagnostics:</div>
<ul><li>Partial discharge monitoring, VLF , DRA measurements</li>
<li>Condition monitoring and failure analysis</li>
</ul><div>Utilize testing equipment such as Omicron (CPC100, CMC356, MPD600), Megger, Fluke, etc.</div><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Business Requirements</b></li></ul><br>
</div></div></div></div><div><p>Support business development through:</p>
<ul><li>Technical proposals and solution design</li>
<li>Client engagement and presentations</li>
<li>Identify opportunities for new service lines (e.g., MCA/MSCA, PD monitoring, ATEX inspections)</li>
<li>Ensure optimal utilization of manpower and equipment</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>Self Management</b></li></ul>
</div></div></div></div><div><ul><li>Demonstrate leadership, accountability, and decision-making</li>
<li>Manage multiple projects simultaneously</li>
<li>Maintain high level of documentation and reporting accuracy</li>
<li>Mentor and develop junior engineers and technicians</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>Customer Focus</b></li></ul>
</div></div></div></div><div><ul><li>Maintain strong client relationships</li>
<li>Deliver high-quality reports and technical recommendations</li>
<li>Ensure responsiveness to client requirements and site conditions</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>HSE Requirements</b></li></ul>
</div></div></div></div><div><ul><li>Comply at all times with all applicable legal requirements, BV HSE Policies, procedures and practices.</li>
<li>Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/HSE Representative</li>
<li>Report immediately to HSE Representative any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.</li>
<li>Report immediately to HSE Representative any HSE incident and cooperate in investigation</li>
<li>Reporting all incidents and taking action whenever they see an unsafe act or condition</li>
<li>Take care of your own health and safety and that of people who may be affected by what you do (or do not do).</li>
<li>Co-operate with others on health and safety, and not interfere with, or misuse, anything provided for your health, safety or welfare.</li><br>
</ul></div></div><br>
<div><div><p><b>Performance Monitoring</b></p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Continual Development</b></li></ul>
</div></div></div></div><div><ul><li>Stay updated with latest testing technologies and standards</li>
<li>Pursue advanced certifications (IEC, IEEE, ATEX, condition monitoring)</li>
<li>Enhance leadership and project management capabilities</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>KPI&rsquo;s</b></li></ul>
</div></div></div></div><div><ul><li>Project execution within schedule and budget</li>
<li>Quality and accuracy of testing reports</li>
<li>Client satisfaction and repeat business</li>
<li>Team productivity and utilization</li>
<li>HSE compliance and zero incidents</li>
<li>Revenue contribution and project margins</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>Monitored By</b></li></ul><br>
</div></div></div></div><div><p>Head P&amp;U/ Head of Industry Pakistan</p></div></div></div></div></div></div><p></p>

P&U Electrical Testing & Atex Team Lead

Collabrains PVT LTD

<p><b>Job Title: Inbound Sales Representative | Full-Time | On-Site &ndash; Karachi</b></p><p>Brand Republic is hiring confident and customer-focused <b>Inbound Sales Representatives</b> to join our growing sales team. The ideal candidate will be responsible for handling <b>international inbound calls</b>, understanding customer requirements, resolving inquiries, and converting incoming leads into successful sales.</p><p>If you have excellent English communication skills, a persuasive personality, and enjoy interacting with customers over the phone, we'd love to hear from you.</p><p>Job Details</p><ul><li><b>Position:</b> Inbound Sales Representative</li><li><b>Experience Required:</b> 1&ndash;2 Years (Preferred)</li><li><b>Location:</b> P.E.C.H.S Block 06, Karachi</li><li><b>Shift Timings:</b></li><li><b>3:00 PM &ndash; 12:00 AM</b></li><li><b>6:00 PM &ndash; 3:00 AM</b></li><li><b>Job Type:</b> Full-Time (On-Site)</li></ul><p>Key Responsibilities</p><ul><li>Handle <b>international inbound customer calls</b> professionally</li><li>Understand customer needs and recommend suitable services</li><li>Convert inbound inquiries into successful sales opportunities</li><li>Build and maintain positive customer relationships</li><li>Address customer questions and resolve concerns effectively</li><li>Follow up with leads to maximize sales conversions</li><li>Maintain accurate customer records and sales reports</li><li>Achieve individual and team sales targets</li><li>Coordinate with internal departments to ensure a seamless customer experience</li></ul><p>Required Skills</p><ul><li>Excellent spoken English with clear pronunciation and strong communication skills</li><li>Strong phone etiquette and customer service skills</li><li>Proven sales and negotiation abilities</li><li>Ability to build rapport and close sales over the phone</li><li>Strong objection-handling and problem-solving skills</li><li>Ability to work in a target-driven environment</li><li>Basic computer knowledge and familiarity with CRM systems is a plus</li></ul><p>Preferred Qualifications</p><ul><li>Experience in <b>Inbound Sales, Call Center Sales, Customer Service, Tele-Sales, or Customer Support</b></li><li>Bachelor's degree in Business, Marketing, Communications, or a related field is preferred</li><li>Experience handling international customers is an advantage</li></ul><p>What We Offer</p><ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career development</li><li>Collaborative and supportive work environment</li></ul><p>Work Location: In person</p>

Inbound Sales Representative | Full-Time | On-Site

Pfizer

<div>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 The Field Medical Advisor is a field-based medical affairs colleague responsible for providing scientific and medical expertise for the designated therapeutic area focusing on the therapeutic area&rsquo;s in-line and late-stage portfolio to maximize the value of Pfizer products to patients and health care professionals through various medical activities and programs.
 <br/>
 <br/>
 <strong>
  Role Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    The communication may include proactive medical communication to provide approved medical contents to stakeholders or reactive medical communications, such as direct unsolicited medical requests from HCPs or any external stakeholders. The medical communication may also include disease-states, clinical and real word data/evidence (RWD/RWE), and pharmaco-economic /HCEI data.
   </li>
   <li>
    Organize medical meetings and activities with KOLs to deliver cutting edge medical information of defined therapeutic area and assigned products
   </li>
   <li>
    Conduct medical educational meetings to introduce new concepts to help HCPs to improve patients&rsquo; outcome and advance their research capability
   </li>
   <li>
    Keeps abreast of medical and scientific developments in the designated therapeutic area by continuously reviewing literature in the field
   </li>
   <li>
    Serves as a conduit and resource for external stakeholders&rsquo; insights pertaining to disease areas and Pfizer assets
   </li>
   <li>
    Key Stakeholder mapping and engagement plan
   </li>
   <li>
    Establishes scientific relationships with medical associations of the defined therapeutic area
   </li>
   <li>
    Develops a KOL database and conduct regular medical to medical communication
   </li>
   <li>
    Supports the speaker development initiatives
   </li>
   <li>
    Implement avenues to gain medical insights such as advisory Boards
   </li>
   <li>
    Provide timely feedback of customer insight to HO based medical colleagues
   </li>
   <li>
    Provide insight into unmet medical needs, including gaps in current therapies, the value proposition of Pfizer products, medical differentiation
   </li>
   <li>
    Contribute to the medical planning for brand/asset team projects and activities, and work with medical leadership to develop and implement the medical strategies through the insights gained in the field
   </li>
   <li>
    Implement medical programs and activities in compliance to the relevant SOPs, local guidelines and country laws/regulations
   </li>
   <li>
    Communicates medical information in compliance with relevant SOPs, local guidelines and country laws and regulations
   </li>
   <li>
    Ensure timely SOP learning and compliance to P2L requirement
   </li>
   <li>
    Training of Commercial Teams on disease and Disease, Clinical Trials and products
   </li>
  </ul>
  <li>
   QUALIFICATIONS
  </li>
  <ul>
   <li>
    Bachelor&rsquo;s / Master&rsquo;s degree preferred in medicine, or any other relevant healthcare background (e.g. medicine, pharmacist, M.Phil) with solid knowledge of the industry. MBBS Preferred
   </li>
   <li>
    Prior medical / work experience mandatory
   </li>
  </ul>
  <li>
   ORGANIZATIONAL RELATIONSHIPS
  </li>
  <ul>
   <li>
    Internal relevant colleagues: Health solution partners, patient experience partners, Medical, Marketing, Strategic Health Partner, Market access, Health Representative and Health Representative Manager
   </li>
   <li>
    External stakeholders: HCPs, medical associations, key opinion leaders.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Work Location Assignment
 </strong>
 : Lahore and / or Islamabad (travel required as needed)
 <br/>
 <br/>
 Work Location Assignment: Hybrid
 <br/>
 <br/>
 Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
 <br/>
 <br/>
 To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
 <br/>
 <br/>
 Medical
</div>


Medical Manager- Lahore / Islamabad

SQUAD INTERNATIONAL

<p>Squad International is actively seeking ambitious and results-driven professionals for the position of <b>International Sales Representative &ndash; Auto Trade (Caribbean Market)</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and maintain relationships with dealers and buyers across the Caribbean market.</li><li>Promote and sell Japanese used vehicles to international clients.</li><li>Generate leads, conduct follow-ups, and close sales deals.</li><li>Handle customer inquiries and provide exceptional client support.</li><li>Achieve monthly sales targets and contribute to business growth.</li><li>Coordinate with internal departments to ensure smooth transaction processing.</li></ul><p><b>Requirements:</b></p><ul><li>Strong English communication and negotiation skills.</li><li>Previous experience in International Sales, Auto Trade, or Business Development is preferred.</li><li>Knowledge of Japanese vehicle auctions and export procedures will be an added advantage.</li><li>Self-motivated, target-driven, and confident personality.</li><li>Caribbean market experience is highly preferred.</li></ul><p><b>What We Offer:</b><br/>✔ Competitive Basic Salary<br/>✔ Attractive Commission Structure<br/>✔ Performance-Based Incentives<br/>✔ Attendance Allowance<br/>✔ Career Growth Opportunities<br/>✔ Professional Working Environment</p><p>Pay: Rs50,000.00 - Rs65,000.00 per month</p><p>Work Location: In person</p>

International Sales Representative – Auto Trade (Caribbean Market)

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