customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

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customer care representative

Qureshi Group

Customer Service Representative (CSR) &ndash; Qureshi GroupLocation: Karachi Department: Customer Experience Job Type: Full-Time Gender Preference: Female onlyJob SummaryQureshi Group is looking for a professional and customer-oriented Customer Service Representative to manage client interactions across our salon branches and head office. The CSR will be responsible for addressing customer queries, resolving complaints, maintaining service quality standards, and ensuring a seamless customer experience across all touchpoints.This role requires someone who understands customer behavior, has excellent communication skills, and can handle salon industry clients politely and effectively.Key ResponsibilitiesCustomer Interaction &amp; Support<ul><li>Serve as the first point of contact for walk-in, phone, and WhatsApp inquiries.</li><li>Provide accurate information regarding services, pricing, stylists, promotions, and branch policies.</li><li>Maintain a friendly, helpful, and professional attitude at all times.</li><li>Manage customer feedback and maintain a daily log for reporting.</li></ul>Complaint Handling<ul><li>Address customer complaints promptly and professionally.</li><li>Coordinate with salon managers, service providers, and the head office to resolve issues.</li><li>Ensure proper documentation of complaints and follow up until resolution.</li></ul>Branch Coordination<ul><li>Communicate client concerns and service gaps to branch managers.</li><li>Support salon teams in maintaining a smooth customer experience.</li><li>Ensure all customer-facing areas (reception, waiting area) maintain company standards.</li></ul>Head Office Coordination<ul><li>Maintain and submit daily/weekly customer service reports to the Customer Experience Manager.</li><li>Highlight repeated issues, operational gaps, or service trends for improvement.</li><li>Assist in implementing customer service policies and quality standards across branches.</li></ul>Operational Support<ul><li>Maintain customer feedback sheets, service recovery forms, and complaint logs.</li><li>Assist the management in customer satisfaction surveys and service audits.</li><li>Support marketing and communication teams by conveying customer insights and suggestions.</li></ul>Requirements<ul><li>Minimum: Intermediate; Bachelor&rsquo;s degree preferred.</li><li>1&ndash;3 years of customer service experience (Salon/Spa, Hospitality, Retail, or Call Center preferred).</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage difficult clients with patience and professionalism.</li><li>Presentable personality with customer-oriented behavior.</li><li>Basic knowledge of MS Office and WhatsApp Business.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication</li><li>Active listening and empathy</li><li>Problem-solving and conflict resolution</li><li>Professional grooming and presentation</li><li>Team collaboration</li><li>Time management</li></ul>How to Apply:Interested candidates may send their CV and cover letter to careers@qureshigroup.pk with the subject line: &ldquo;Application for CSR &ndash; Qureshi Group.&rdquo;Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative

Taraki

<div>
 This job is with
 
 Fulcrum
 
 , an ISO 9001:2015 certified company serving over 400 clients including Unilever, Shan, EBM, HBL, and K-Electric, and specializing in outsourcing solutions across industries like textiles, pharmaceuticals, hospitality, and automotive.
 
 
 
 Job Description:
 
 
 
 We are looking for a
 
 Customer Service Representative
 
 to join our team in the banking industry. The ideal candidate should have prior experience in handling customer queries, resolving issues, and ensuring excellent customer satisfaction.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Handle incoming calls and customer inquiries in a professional manner.
 </li>
 <li>
 Provide accurate information about products and services.
 </li>
 <li>
 Resolve customer complaints efficiently and escalate complex issues when necessary.
 </li>
 <li>
 Maintain detailed records of customer interactions.
 </li>
 <li>
 Work collaboratively with other departments to ensure smooth operations.
 </li>
 <li>
 Meet performance targets and maintain service quality standards.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Minimum 1- 2 years of experience in customer service, preferably in the banking industry.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving attitude and customer-focused mindset.
 </li>
 <li>
 Proficiency in MS Office and CRM systems.
 </li>
 <li>
 Bachelors degree in Business Administration or a related field (preferred).
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and career development opportunities
 </li>
 <li>
 Supportive work environment
 
 </li>
 </ul>
</div>

Customer Service Representative (CSR)

ROYAL WRIST

Customer Service Responsibilities list:<ul><li>Manage incoming phone calls</li><li>Conducting order confirmation calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Handling Walk-in customers</li></ul>Requirements and skills<ul><li>Proven customer support experience or experience as a Client Service Representative</li><li>Fluent in Spoken and written english</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>FSC or above</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>International Campign: 1 year (Required)</li><li>CSR: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Great Horizon Consultants (SMC-Private) Limited

We are looking for a Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, and ensuring excellent service standards.Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and chat support.</li><li>Provide accurate information about company services and processes.</li><li>Resolve customer issues efficiently and professionally.</li><li>Maintain customer records and follow up where necessary.</li><li>Work closely with other departments to ensure customer satisfaction.</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree.</li><li>Excellent communication skills in English and Urdu (spoken and written).</li><li>Prior experience in customer service, BPO, or call center (preferred).</li><li>Computer literate (MS Office, Email, CRM tools).</li><li>Positive attitude, punctuality, and team spirit.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Professional work environment.</li><li>Growth and learning opportunities.</li><li>Performance-based incentives.</li></ul>Working Days: Monday to Saturday Timing: 11:00 AM &ndash; 7:00 PM Location: North Nazimabad, KarachiJob Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Experts Communication

Experts Communication is hiring a Customer Service Representative to join our dynamic sales team. We are looking for motivated individuals with strong communication and persuasion skills to engage with potential clients, promote services, and drive sales. If you have a passion for sales and customer interaction, this is an excellent opportunity to grow your career.Salary: 35,000 - 45,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMApply Now: https://expertscommunication.net/jobapplication Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilities<ul><li>Engage with customers via calls to promote company services</li><li>Identify and qualify sales opportunities</li><li>Maintain strong client relationships through follow-ups</li><li>Meet and exceed monthly sales targets</li><li>Maintain accurate records of customer interactions and sales progress</li><li>Collaborate with the sales team to improve strategies</li></ul>Requirements<ul><li>Minimum 6 months of experience in sales or customer service</li><li>Strong verbal communication and negotiation skills</li><li>Self-motivated, goal-oriented, and confident in handling customer interactions</li><li>Ability to work the night shift (7:00 PM &ndash; 4:00 AM)</li><li>Fresh graduates with strong communication skills are encouraged to apply</li></ul>Benefits<ul><li>Five working days (Saturday &amp; Sunday off)</li><li>Competitive salary with performance-based growth</li><li>Monthly company-paid dinners</li><li>Annual picnic and dinner</li></ul>Join Experts Communication and take the next step in your sales career.Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

FAHAD Tutors

We are looking for a motivated Customer Service Representative who has excellent knowledge of Quranic subjects and is fluent in spoken English.Responsibilities:<ul><li>Communicate effectively in with local &amp; international clients.</li><li>Provide information related to Quranic subjects &amp; services.</li><li>Build and maintain long-term client relationships.</li><li>Meet the set target using effective techniques and strategies.</li></ul>Goal:Boost client numbers with superior service quality.Requirements:<ul><li>Strong understanding of the Quran subjects.</li><li>Fluent English speaking skills</li><li>Confident, active listener and persuasive communicator</li><li>Previous experience in sales (preferred but not required)</li><li>Ability to work independently and meet targets.</li></ul>Location: Bhayani Center, Block M, North Nazimabad. Karachi Employment Type: Full-time (10 am to 7 pm) Salary: Upto 30000+Attendance Allowance+Commission+BonusIf you believe you are the right fit, please send your CV and a brief voice introduction to: 0310-9995996https://fahadtutors.com/Career.phpJob Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In personExpected Start Date: 15/12/2025

Nordica Health Products Pvt Ltd

Customer Service Executive is responsible to manage customer queries and complaints. He/She will be responsible for escalating complaints to the concerned departments.Education:GraduationJob Type: Full-timeJob timings: 2:00 PM to 10:00 PM Note: This is not part time job.Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Executive

Explore 867+ Customer care representative in Karachi this December. Find roles across top companies and apply now to boost your career.

867 customer care representative jobs IN Karachi

Customer Service Representative

Customer Service Representative (CSR)

Customer Service Representative (CSR)

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Executive