customer service representative Jobs in Giza

customer service representative

customer service specialist

call center agent

call center specialist

charging support tech specialist Jobs in Giza

charging support tech specialist

customer care specialist

HSBC

<div>
 
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 Key Responsibilities:
 
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 
 Skills &amp; Competencies:
 
 
 &bull; Strong communication and active listening skills.
 
 
 &bull; Customer service orientation with problem-solving ability.
 
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
</div>

Customer Service Specialist

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at 6th of October site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: 6th of October, Giza, Egypt
 
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

<div>
 
 
 Job Summary
 
 
 
 We are seeking a dedicated and customer-focused
 
 Call Center Agent
 
 to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls and respond to customer inquiries in a professional manner
 </li>
 <li>
 Make outbound calls when required (follow-ups, surveys, confirmations, etc.)
 </li>
 <li>
 Resolve customer complaints efficiently and escalate complex issues when necessary
 </li>
 <li>
 Provide accurate information about products, services, policies, and procedures
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions in the system
 </li>
 <li>
 Meet individual and team performance targets (quality, productivity, and attendance)
 </li>
 <li>
 Follow company guidelines, scripts, and compliance standards
 </li>
 <li>
 Build positive relationships with customers to enhance satisfaction and loyalty
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Previous experience in a call center or customer service role is preferred
 </li>
 <li>
 Excellent verbal communication and active listening skills
 </li>
 <li>
 Strong problem-solving and conflict-resolution abilities
 </li>
 <li>
 Ability to work under pressure and handle difficult customers professionally
 </li>
 <li>
 Basic computer skills and familiarity with CRM systems
 </li>
 <li>
 Ability to work rotational shifts, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Professional paid training
 </li>
 <li>
 Supportive and dynamic work environment
 </li>
 <li>
 Health and social insurance
 </li>
 <li>
 Transportation provided 24/7
 </li>
 </ul>
 
 
</div>

Customer Service Representative

Al-Mansour Automotive

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Make outbound and follow-up calls promptly and professionally.
 </li>
 <li>
 Follow communication scripts when handling different topics.
 </li>
 <li>
 Respond to customer inquiries in a timely manner.
 </li>
 <li>
 Record and update accurate customer information and feedback.
 </li>
 <li>
 Document all call details according to standard operating procedures.
 </li>
 <li>
 Upsell services and retain customers when possible.
 </li>
 <li>
 Meet performance goals for call handling and quality.
 </li>
 <li>
 Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 Educational Background:
 
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Excellent English verbal communication skills
 </li>
 <li>
 Previous experience in a customer support role.
 </li>
 <li>
 Strong phone, verbal, and written communication skills with active listening.
 </li>
 <li>
 Comfortable working with computers and CRM or SAP systems (preferred).
 </li>
 <li>
 Ability to work flexible shifts, including weekends and holidays.
 </li>
 <li>
 Patience, customer focus, and adaptability to different personality types.
 </li>
 <li>
 Familiarity with Microsoft Office.
 </li>
 <li>
 Ability to multitask and speed typing skills.
 </li>
 </ul>
 
 
</div>

Call Center Specialist

TalentPop App

<div>
 Some people see customer questions as problems. You see them as opportunities&mdash;to connect, to help, and to make someone&rsquo;s day a little brighter. And you can do it all in both
 
 French and English
 
 .
 
 
 We&rsquo;re looking for a
 
 French-English Customer Support Representative
 
 to join our global team. You&rsquo;ll be on the frontlines for our customers in Spanish-speaking regions, answering their questions, guiding them through solutions, and making sure they walk away feeling supported and valued.
 
 
 In This Role, You Will
 
 
 <ul>
 <li>
 Respond to customer inquiries in French and English via chat, email, and calls
 </li>
 <li>
 Offer step-by-step guidance to resolve technical or order-related issues
 </li>
 <li>
 Keep accurate records of customer interactions
 </li>
 <li>
 Share insights from customer feedback to improve our products and processes
 </li>
 <li>
 Work closely with a friendly, supportive remote team
 
 
 </li>
 </ul>
 What You Bring
 
 
 <ul>
 <li>
 1+ year of remote/online experience in customer service or a similar role.
 </li>
 <li>
 Experience with bilingual customer support is an advantage.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
 </li>
 <li>
 Calm and solution-focused under pressure.
 </li>
 <li>
 Familiarity with E-Commerce and CRM systems is a plus.
 </li>
 <li>
 Fluent in French and English.
 
 
 </li>
 </ul>
 What You'll Need to Work From Home
 
 
 <ul>
 <li>
 A laptop or desktop with an i5 processor or better
 </li>
 <li>
 High-speed internet (15 Mbps or faster for both upload and download speed)
 </li>
 <li>
 A quiet workspace for calls
 
 
 </li>
 </ul>
 Why You&rsquo;ll Love It Here
 
 
 <ul>
 <li>
 Fully remote&mdash;work from anywhere
 </li>
 <li>
 Competitive pay with regular reviews
 </li>
 <li>
 Paid time off for rest and recharge
 </li>
 <li>
 Monthly health stipend
 </li>
 <li>
 Bonuses based on performance
 </li>
 <li>
 A team that values collaboration, growth, and respect
 
 
 </li>
 </ul>
 Ready to Join Us?
 
 
 If you&rsquo;re ready to put your language skills to work helping people every day, click
 
 Apply Now
 
 and tell us why you&rsquo;d be a great fit. We can&rsquo;t wait to meet you!
</div>

Work-from-Home Customer Support – French Speaking

MC Ledger

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job purpose:
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products. 
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling. 
They act as the main point of contact and trusted advisor for customers. 
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.
Duties &amp; responsibilities:<ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul> 

Qualifications 
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

Nasoft

<div>Nasoft is currently seeking a Growth Enablement Specialist to join our client&rsquo;s team. This role supports business expansion by improving internal processes, enabling sales efficiency, and coordinating cross-functional initiatives. The ideal candidate will play a key part in building frameworks that empower teams and drive sustainable growth.
Key Responsibilities:<ul><li>Act as the operations and data backbone for commercial teams (Sales, Marketing, Customer Success, Partnerships).
</li><li>Own and manage CRM configurations, workflows, pipelines, and reporting dashboards.
</li><li>Administer sales &amp; marketing enablement tools (CRM, WhatsApp, email automation tools, invoicing tools, etc.).
</li><li>Clean, validate, map, and upload large datasets into CRM while maintaining data hygiene and accuracy.
</li><li>Build weekly, monthly, and quarterly performance dashboards for leadership.
</li><li>Monitor lead flow, pipeline transitions, deal stages, and conversion metrics across teams.
</li><li>Document internal workflows, processes, SOPs, and enablement playbooks.
</li><li>Work closely with the tech team to integrate tools (CRM, WhatsApp API, invoicing systems, data sync).
</li><li>Train commercial teams on CRM usage, data entry rules, and best practices.
</li><li>Provide insights and recommendations to improve performance and operational efficiency.
</li><li>Perform other related duties as assigned.</li></ul> 
Requirements<ul><li> 
Bachelor&rsquo;s degree in Business, Data Science, Engineering, Information Systems, or related field.
</li><li>2+ years of experience in CRM admin, growth operations, revenue operations, or data roles.
</li><li>Hands-on experience with Odoo, Zoho, HubSpot, or Salesforce.
</li><li>Experience with data visualization tools (Google Data Studio, Power BI, Looker) is a strong plus.
</li><li>Familiarity with SaaS and B2B growth funnels and KPIs.
</li><li>Advanced Excel/Google Sheets skills (VLOOKUP, pivot tables, dashboards).
</li><li>Strong analytical mindset with excellent problem-solving abilities.
</li><li>Ability to manage multiple operations and cross-functional tasks.</li></ul>
Working Conditions<ul><li>Total working hours: 9 hours daily (8 working hours + 1-hour break).</li><li>Work mode: Hybrid (3 in office &ndash; 2 remote).
</li><li>Location: Sheikh Zayed.
</li><li>Two days off per week.
</li><li>Performance evaluation based on data accuracy, pipeline flow management, dashboard quality, and team enablement.</li></ul> 
Benefits 
Competitive base salary + attractive commission structure.
Professional development and career advancement opportunities.
Supportive, energetic, and multicultural team environment.
Social and medical insurance coverage.
Learning &amp; Development programs (L&amp;D)</div>

Growth Enablement Specialist

Explore 73+ Customer care specialist in Giza this March. Find roles across top companies and apply now to boost your career.

73 customer care specialist jobs In Giza

Customer Service Specialist

Customer Service Specialist

Customer Service Representative

Call Center Specialist

Work-from-Home Customer Support – French Speaking

Customer Success Specialist

Growth Enablement Specialist