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contact center technical engineer

customer care specialist

HUHTAMAKI

<div><div>Enjoy a career, packaged with care, whilst helping protect food, people and the planet
</div><div>We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
</div><div>You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
</div><div>We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
</div><h3 class="jobSectionHeader">Key Responsibilities:
</h3><ul><li>Manage end-to-end order processing and tracking through SAP ERP to ensure accuracy and timely fulfillment.
</li><li>Support demand forecasting activities and coordinate closely with the planning team to ensure alignment between customer requirements and production capacity.
</li><li>Provide comprehensive sales support, including reporting, data analysis, and follow-up on customer requirements.
</li><li>Maintain effective customer communication, proactively resolving inquiries and service-related issues to ensure high levels of customer satisfaction.
</li><li>Coordinate cross-functionally with production and logistics teams to ensure smooth order execution and on-time delivery.
</li></ul><h3 class="jobSectionHeader">Requirements:
</h3><ul><li>0&ndash;2 years of relevant experience in Customer Service, Sales Support, or Demand Planning within a structured business environment.
</li><li>Basic knowledge of SAP ERP is preferred.
</li><li>Strong proficiency in MS Excel and solid analytical skills.
</li><li>Excellent communication and interpersonal skills, with a customer-centric mindset.
</li></ul>Join us. Help protect food, people and the planet .</div>

Specialist, Customer Service

HSBC

<div>
 As a Call Center Representative at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 Key Responsibilities:
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 Skills &amp; Competencies:
 
 &bull; Strong communication and active listening skills.
 
 &bull; Customer service orientation with problem-solving ability.
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 Requirements:
 
 &bull; Must be a graduate with a bachelor's degree
 
 &bull; Proficient in English with strong reading, writing, and speaking abilities
 
 &bull; Ability to work flexible hours including rotational shifts
</div>

Call Center Representative

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!
 
 
 
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 
 
 Location: Smart Village, Giza, Egypt
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts)
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Paid training
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist

Aura Communication

Job descriptionCompany DescriptionAura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative Banking sector based in Smart Village. The selected individual will manage customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.Qualifications<ul><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: E&pound;18,000.00 per monthApplication Question(s):<ul><li>How old are you?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Bank call Center (English account)

Axios International

<div>Position: Patient Care Specialist 
Position Purpose 
The Patient Care Specialist plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 
The Patient Care Specialist serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the Patient Care Specialist brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.<div> 

 Duties and Responsibilities 
<ul><li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li><li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li><li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li><li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li><li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li><li>Ensure patients receive their medications efficiently and without delay.</li><li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li><li>Maintain and update electronic records related to patient data and quality assurance.</li><li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li><li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li><li>Perform administrative duties related to program operations and general office support.</li><li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li><li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li><li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li><li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li><li>Support governance and operational monitoring activities across all Axios programs.</li><li>Provide guidance, training, and ongoing support to subordinates and newly onboarded team members to ensure smooth integration and performance.</li><li>Liaise with external stakeholders to ensure clear, effective, and professional communication.</li><li>Monitor and maintain performance KPIs by analyzing reports and implementing action plans to meet established standards</li><li>Collaborate with various internal divisions to ensure alignment</li><li>Ensure proper utilization of all provided digital platforms for both internal and external usage</li><li>Conduct quality assurance and monitoring procedures for Patient Safety Data reporting</li><li>Perform additional duties as assigned by your line manager</li></ul></div> 

<div>
Relationships 
<ul><li>Work closely with the Line Manager and program team members.</li><li>Work with the related divisions of Axios.</li><li>Maintain ongoing and frequent communication with Axios staff.</li><li>External Partners.</li></ul></div><div> 
Competencies 
<ul><li>Application of job knowledge.</li><li>Concern for order and quality.</li><li>Adaptability and flexibility.</li><li>Dependability.</li><li>Teamwork.</li></ul></div><div> 
 Educational Background and Experience 
<ul><li>A degree in a Scientific or healthcare-related field is preferred</li><li>Hands-on experience in a healthcare or scientific field or NGO is ideal</li><li>Experience in data monitoring and management is an advantage.</li><li>Experience coordinating and handling logistics/supply chain is a plus</li><li>Experience in customer service management</li></ul></div> 


Benefits of working with Axios include: 
<ul>
<li>Paying fair market value</li>
<li>Annual performance-based bonus (based on role, levels, and contract)</li>
<li>Premium Private health insurance</li>
<li>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives.</li>
<li>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.</li></ul><div> 
Job Circumstances 
<ul><li>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li><li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div></div>

Patient Care Specialist (Egypt)

NCR Atleos

<div>
 
 About NCR Atleos
 
 
 
 NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
 
 
 
 Position Summary &amp; Key Areas Of Responsibility
 
 
 
 <ul>
 <li>
 Client Governance - Top priority is customer satisfaction. Establish an aligned governance model with your client(s). Cadence drives service performance, engagement, and ongoing improvements. Daily interactions, delivering services contract terms during the lifecycle of the agreement.
 </li>
 <ul>
 <li>
 Governance Model
 </li>
 <li>
 Frequency: Daily/Wkly/Mthly/Qtrly
 </li>
 <li>
 Content:
 </li>
 <ul>
 <li>
 HDW/SW/MS/Projects
 </li>
 <li>
 Performance Metrics
 </li>
 <li>
 Bad Actors/Outliers
 </li>
 <li>
 Market Performance
 </li>
 <li>
 Entitlement/Billing
 </li>
 <li>
 Change Mgmt
 </li>
 </ul>
 </ul>
 <li>
 Service Performance Delivery of KPIs - Ensure data integrity within the NCR ATLEOSsystems. Performs reporting and prioritizes, maintains working relationships with client and internal organizations.
 </li>
 <ul>
 <li>
 SLA performance results
 </li>
 <li>
 Outlier Mgmt &ndash; aged Workorder
 </li>
 <li>
 Client KPIs
 </li>
 <li>
 Field Retrofit Order (FRO)
 </li>
 </ul>
 <li>
 Entitlement &ndash; Entitlement is what a customer is entitled to under their service contract. Accurate and timely asset entitlement is paramount.
 </li>
 <ul>
 <li>
 Endpoints registration
 </li>
 <li>
 Proper coverage in delivery system
 </li>
 <li>
 Time &amp; Material billing/disputes
 </li>
 </ul>
 <li>
 Bad Actor &amp; Chronic Units - Hardware that repeatedly fails to meet standards of quality and performance.
 </li>
 <ul>
 <li>
 Revisit identification/improvements
 </li>
 <li>
 Retrips isolation working with Field
 </li>
 <li>
 Excessive failure rates of units
 </li>
 </ul>
 <li>
 Dispatch Avoidance - Eliminate dispatches through remote resolve, CIT, First Time Fix dispatch business rule tuning improvements.
 </li>
 <ul>
 <li>
 Actions to eliminate workorders
 </li>
 <li>
 Dispatch rule changes
 </li>
 <li>
 CIT avoidance workorders
 </li>
 </ul>
 <li>
 Customer Engineer Support - Provide general and or account specific support to the customer engineer.
 </li>
 <ul>
 <li>
 Environmental (electrical, CIT)
 </li>
 <li>
 HDW/SW
 </li>
 <li>
 Site prep/clearance
 </li>
 <li>
 Site access, safety issue
 </li>
 <li>
 Account procedures
 </li>
 </ul>
 <li>
 AR Invoices - Accounts receivable are legal claims for payment collected within contract terms.
 </li>
 <ul>
 <li>
 Billing disputes
 </li>
 <li>
 Concession approvals
 </li>
 </ul>
 <li>
 SLA Penalties - Penalties assessed if SLA is breached.
 </li>
 <ul>
 <li>
 Penalty reconciliation
 </li>
 <li>
 Penalty avoidance
 </li>
 </ul>
 <li>
 Call Pack - Prepaid purchase of qty. of FLM calls per month, defined as service actions necessary to clear jams without the use of a tool and in 30 minutes or less.
 </li>
 <ul>
 <li>
 Monthly workorder mitigation
 </li>
 <li>
 Over/under reporting
 </li>
 <li>
 Right size call pack (WO usage)
 </li>
 </ul>
 <li>
 Parts &amp; Logistics - Spare Parts Logistics consists of national, local or customer engineer trunk stock required to support the field. Understand the process and be proactive in ensuring parts are in the right place, right time working with Logistics.
 </li>
 <ul>
 <li>
 Parts Availability
 </li>
 <li>
 Parts Quality
 </li>
 <li>
 Assumption of Service
 </li>
 <li>
 QUALIFICATIONS AND EDUCATION REQUIREMENTS
 </li>
 <li>
 Technical/Vocational certification or High School diploma or, 0-1 years of related experience
 </li>
 <li>
 Detailed oriented, analytical, and/or technical experience, preferably within NCR ATLEOSServices
 </li>
 <li>
 Demonstrated proficiencies with Microsoft Office Suite software, excellent in Microsoft Excel
 </li>
 <li>
 Excellent written and verbal communications skills
 </li>
 <li>
 Ability to work in a fast-paced environment. multi-task, time management and organizational skills
 </li>
 <li>
 Ability to identify and resolve issues with a sense of urgency
 </li>
 <li>
 Ability to work as part of a team or independently
 </li>
 <li>
 Willing to work non-standard business hours as required by customers
 </li>
 <li>
 PREFERRED SKILLS
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Experience in the various NCR ATLEOSLines of Businesses
 </li>
 <li>
 Experience of working in a managed services or outsourcing environment
 </li>
 <ul>
 <li>
 IM
 </li>
 <li>
 Cash Management
 </li>
 <li>
 CIT Management
 </li>
 <li>
 Availability Analytics
 
 </li>
 </ul>
 </ul>
 Offers of employment are conditional upon passage of screening criteria applicable to the job.
 
 
 
 EEO Statement
 
 
 
 NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
 
 
 
 Statement to Third Party Agencies
 
 
 
 To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
 
 
</div>

Customer Management Specialist

Atum integrated services

Role DescriptionThis is an on-site, full-time role for a Business Development Specialist based in Giza. The Business Development Specialist will identify and secure new business opportunities, generate leads, conduct market research to understand industry trends, and build relationships with prospective and existing clients. The role will also involve communicating with stakeholders effectively, providing outstanding customer service, and contributing to the company's growth through innovative strategies and solutions.Qualifications<ul><li>Sales and negotiation skills</li><li>Strong communication and interpersonal skills to effectively interact with clients, stakeholders, and team members</li><li>Background in the field of manufacturing and engineering</li><li>Proficiency in lead generation and customer service to identify opportunities and maintain client satisfaction</li><li>Analytical expertise and market research skills to evaluate industry trends and create impactful strategies</li><li>Ability to work collaboratively and manage multiple responsibilities in a dynamic on-site environment</li><li>Bachelor&rsquo;s degree in business administration, Marketing, or a related field is preferred</li></ul>Pay: E&pound;15,000.00 - E&pound;20,000.00 per monthWork Location: In person

Business Development Specialist

Explore 135+ Customer care specialist in Giza this May. Find roles across top companies and apply now to boost your career.