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customer engagement specialist

Bayer

<div>
 
 
 Be You, Be Bayer
 
 
 
 At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where &lsquo;Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining &lsquo;impossible&rsquo;.
 
 
 We&rsquo;re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. So, we&rsquo;re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.
 
 
 At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
 
 
 Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That&rsquo;s why we&rsquo;re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities&rsquo; development programs, Project Assignments and Professional Development Assistance programs
 
 
 Come grow with us.
 
 
 
 
 
 Do Something That Moves you
 
 
 
 &bull; Develop a list of HCP (Speakers / non speakers) and continuously update it as per market dynamics.
 
 
 &bull; As a trusted partner she/he will lead a deep discussion in regular preplanned one to one discussion with his/her customer list to identify Scientific areas of major interest.
 
 
 &bull; As a trusted partner she/he will act as the primary (but
 
 
 non-exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seeks support and guidance from cross functional team.
 
 
 &bull; She/he to mutually co create content with her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective.
 
 
 &bull; In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats.
 
 
 &bull; In coordination with Cross Functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions, 3rd party symposia, national and regional initiated Bayer events, and similar).
 
 
 &bull; She/he will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation.
 
 
 &bull; In collaboration with MSO team (back-office support) she/he has to plan and align meetings calendar, meeting invitations based on
 
 
 micro segmentation and HCP target needs.
 
 
 &bull; Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.
 
 
 &bull; When needed the CES will facilitate the virtual meetings.
 
 
 &bull; Retains flexible time management in hybrid environment (e.g., time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies).
 
 
 &bull; She/he needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format.
 
 
 &bull; Facilitate digital networking of like-minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands. &bull; Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.
 
 
 &bull; She/he will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going
 
 
 micro segmentation process.
 
 
 &bull; Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.
 
 
 &bull; Despite being a communication expert, the CES will continue to be responsible with other Team members (known as Nucleus Team) on achieving nucleus related financial targets in her/his country scope.
 
 
 &bull; Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).
 
 
 &bull; Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer Evolution Campaign to drive movement of key customers across adoption ladder.
 
 
 &bull; As per various Nucleus needs and in alignment with ITM / CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process, .).
 
 
 
 Your Experience
 
 
 
 
 Education
 
 
 
 &bull; University degree in Pharmaceutical Sciences.
 
 
 
 Skills/ Experience
 
 
 
 &bull; Relevant experience within the pharmaceutical industry, experience in Cardio/ General medicine is an advantage.
 
 
 &bull; Excellent stakeholder engagement record including partnering with TLs and institutions is required.
 
 
 &bull; Strong business acumen with desired expertise in commercialization, medical and customer experience excellence.
 
 
 &bull; Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.
 
 
 &bull; Hands on experience of using digital and virtual means and tools is a must.
 
 
 &bull; Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP level data in virtual setups.
 
 
 &bull; Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.
 
 
 &bull; Good understanding of agile ways of working is desired.
 
 
 &bull; Robust understanding of medico marketing strategies and tactics.
 
 
 &bull; Proficient in English to collaborate internally and across the broader organization enterprise is highly desired.
 
 
 &bull;
 
 In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of Customer Engagement Specialist in KSA must be appointed to a Saudi national citizen
 
 
 
 
 
 
 Empowered to Achieve
 
 
 
 At Bayer, we&rsquo;re all about advancing life for those who work alongside us. That&rsquo;s why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you&rsquo;ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.
 
 
 We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
 
 
 If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.
 
 
 You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
 
 
 
 
 Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.
 
 
 
</div>

Customer Engagement Specialist

RW AGENCY

<div>
 
 Company Description
 
 
 
 RW AGENCY is a Saudi-based agency specializing in driving business growth through creative solutions and rapid business development. By going beyond traditional methods, RW AGENCY crafts tailor-made strategies to achieve measurable success. With an unwavering commitment to delivering results, the agency prides itself on fostering innovation and elevating client businesses. RW AGENCY is passionate about creating impactful solutions that lead to tangible success.
 
 
 
 Role Description
 
 
 
 This is a part-time, on-site role for a Marketing Specialist located in Riyadh. The Marketing Specialist will be responsible for developing and implementing marketing strategies, conducting market research, and analyzing customer insights to create effective campaigns. Day-to-day tasks include collaborating with teams to identify new business opportunities, enhancing customer engagement, and supporting the sales process to drive growth. The role requires excellent communication and relationship-building skills to ensure satisfaction and success for clients.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Communication and Customer Service to engage effectively with clients and collaborate across teams.
 </li>
 <li>
 Experience in Market Research and Marketing Strategy to analyze trends and devise impactful campaigns.
 </li>
 <li>
 Proficiency in Sales techniques and an ability to support and enhance business development efforts.
 </li>
 <li>
 Ability to work on-site and be highly adaptable in a fast-paced environment.
 </li>
 <li>
 Experience with digital marketing tools and platforms is a plus.
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field is preferred.
 </li>
 <li>
 A proactive and goal-oriented mindset with the ability to foster
 </li>
 </ul>
</div>

Marketing Specialist

Novartis

<div><div><h3 class="jobSectionHeader">Summary
</h3><div>In this exciting opportunity, you will be responsible for leading, designing, and executing high-impact digital and customer engagement strategies across the organization. This role will ensure that all initiatives are aligned with Novartis&rsquo; global vision, local market needs, and compliance standards, driving customer-centric transformation through data, technology, and innovation. 
 
#LI-Onsite</div>
</div><div><h3 class="jobSectionHeader">About the Role
</h3><div>Major accountabilities:<ul><li>
Design, localize, and implement omnichannel and digital strategies to enhance customer and patient engagement, drive non&ndash;face-to-face capabilities, and ensure compliance with corporate, legal, and quality standards.</li><li>
Lead corporate digital governance and strategy, serving as the point of contact for all digital initiatives, overseeing content approvals, and ensuring alignment with global frameworks and country regulations.</li><li>
Partner with brand, Commercial Excellence, and cross-functional teams to co-create and execute engagement initiatives, secure alignment, and drive business impact.</li><li>
Drive Launch Excellence and innovation initiatives, ensuring successful launches of new solutions, products, or capabilities and continuous improvement in customer experience and engagement.</li><li>
Map and optimize detailed customer and patient journeys, identifying pain points and implementing digital, data, and AI-driven solutions to improve experience and health outcomes.</li><li>
Lead the development of content strategy and governance, establishing a content calendar and creation process using ICE methodology in collaboration with the content team and brand leads.</li><li>
Foster digital transformation and cultural change by leading ICE champion networks, conducting change workshops, and building a customer-centric, data-driven mindset across the organization.</li><li>
Manage CRM systems and data excellence, ensuring segmentation accuracy, consent management, data audits, and seamless integration with marketing, analytics, and sales tools, while training and supporting field force users.</li><li>
Own and evolve the analytics and insights engine, translating business needs into actionable dashboards, KPIs, and recommendations to enable data-driven decisions and business excellence.</li><li>
Build external partnerships and monitor market dynamics, (e.g., IQVIA, Javelin, BI/CRM providers), benchmarking competitor initiatives, and exploring AI-powered opportunities to elevate engagement</li></ul>
Minimum Requirements:<ul><li>
 3+ years&rsquo; experience in Sales/Marketing, Data Analytics, Reporting, or similar roles in Pharma/Healthcare.</li><li>
Background in customer experience, marketing, or patient engagement within Pharma/Healthcare.</li><li>
Strong stakeholder management skills; ability to challenge ideas across leadership levels.</li><li>
Experience with data analytics, BI tools, and digital transformation highly desirable, with practical knowledge of omnichannel platforms (CRM, email automation, digital marketing tools).</li></ul></div> 

</div><div><div>Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we&rsquo;ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards</div></div></div>
 <div><div>Division
<div>International
</div></div><div>Business Unit
<div>Marketing
</div></div><div>Location
<div>Saudi Arabia
</div></div><div>Site
<div>Riyadh
</div></div><div>Company / Legal Entity
<div>SA01 (FCRS = SA001) Novartis Saudi Arabia Ltd
</div></div><div>Functional Area
<div>Sales
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular
</div></div><div>Shift Work
<div>No</div></div><div> 
</div><div>Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.</div></div><div></div>

Customer Engagement & Omnichannel Lead

Lucy Electric

<div><div>Job Purpose 
We are seeking an ambitious and innovative Regional Macomms Associate to join our team and drive our marketing and business development efforts in the MENA region. As the Regional Marcomms Associate, you will be responsible for executing effective marketing initiatives to promote our products/services and drive business growth. Your role will play a crucial part in shaping the success of our regional marketing initiatives. 
 
Job Dimensions
 
Working in our Regional Marketing team as Regional Marcomms Associate you will work closely with the Regional Marketing Manager, Regional Sales Teams, and other regional functions with a dotted reporting line to the Lucy Electric Central Events leader.
 
The role will be based in our office in Riyadh and will require local travel. 
 
Key Accountabilities 
1. Regional Planning and execution 
<ul><li>Collating information for the annual regional Marcomms planning process with analytics and required inputs.
</li><li>Collate and process expense records and budget data for activities through to the payment of suppliers which will contribute to the regional cost control using the relevant corporate systems</li><li>Process expenses related to events, campaigns, and other marketing activities in a timely manner to assist the tracking of the regional budget
</li><li>Collate research information and to understand industry trends, customer needs and competitive positioning from branding and marketing perspective.
</li></ul> 
2. Event Management
 
<ul><li>Support planning and delivering events according to schedule to run within budget, meet all deadlines, work closely with, and coordinate activities of all other parties involved in the design development, sales, marketing, and delivery of the events.</li><li>Arrange venues, equipment, catering, accommodations, and travel for participants arriving from various locations to ensure the smooth running of medium-scale events. Work closely with Central Marketing organization to ensure established event standard is met.
</li><li>Collate content and draft pre and post event communication to maximize engagement and follow up opportunities.</li><li>Record event performance KPIs and ROI metrics in the relevant systems
</li><li>Contribute to adopting latest best practices for events in the region.
</li></ul> 
3. Customer Engagement
 
<ul><li>Design and execute customer communication plan including offer updates, upcoming events and Regional LE announcements, through various channels, including email, content marketing and paid advertising.</li><li>Maintain regional customer communication calendar aligned to the Marketing Plan</li><li>Establish and maintain target audience lists
</li><li>Track and report on customer engagement metrics, sharing and implementing best practices
</li><li>Deliver regional demand generation and customer engagement programs for targeted audiences.</li><li>Where required lease with PR and digital agencies to increase LE reach and visibility</li></ul> 
4. Product launches and sales support 
<ul><li>Coordinate with Central Product Management and Marcomms teams on regional launch timings.
</li><li>Regionalise and distribute product and sales collateral, case studies, white papers and other content to support the product launch and sales process and where required facilitate translations.
</li><li>Track local initiatives by logging these activities using the global CRM system</li></ul> 
5. Regional Internal Communications
 
<ul><li>Responsible for internal communication to keep regional organization informed and aligned with company goals.</li><li>Organise internal events such as town halls, training sessions and team building activities to foster collaboration and engagement.
</li><li>Draft content for newsletters internal memos and other communication materials to ensure consistency and transparency across region working closely with Central Marcomms and the Regional team</li><li>Arrange internal events such as town halls, training sessions and team building activities</li></ul> 
6. Relationship Management and Collaboration: 
<ul><li>Collaborate with the sales team to align marketing activities with sales objectives and support lead generation and conversion efforts.</li><li>Liaise with Central Marcomms and other regional marketing teams to share best practices, leverage global marketing assets, and contribute to global marketing initiatives.
</li></ul> 
Requirements 
Education and Experience: 
<ul><li>Bachelors degree in Business or related subject, Marketing desirable</li><li>Experience in B2B Regional Marketing role, preferably in a multinational matrixed company</li><li>Relevant industry experience is highly desirable</li><li>Demonstrated success in delivering marketing communications projects</li></ul> 

Languages:
 
<ul><li>Required: English, regional language</li></ul> 

Key Experiences: 
<ul><li>Prior experience in event management
</li><li>Experience with digital marketing
</li><li>Experience in managing internal communications within large matrixed organization
</li><li>Skilled in customer/key stakeholder journey mapping to improve customer engagement satisfaction and conversion.
</li><li>Ability to engage, take direction and influence internal and external stakeholders at various levels
</li></ul> 
Results-Orientation: 
<ul><li>Goal-driven mindset with a focus on achieving measurable objectives and delivering tangible business results.</li></ul></div>
Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.</div>

Regional Marketing Communications Associate

NICE ONE

<div>Nice one, a pioneering leader in digital retail and e-commerce, is excited to invite a results-oriented and motivated professional to join our Riyadh team as a Salesperson. If you are driven by building customer relationships, thriving in digital retail, and exceeding goals, this is your opportunity to contribute to Nice one's rapid expansion and ongoing success. Use your sales expertise, communication talents, and teamwork to influence customer satisfaction and sales performance in a vibrant, future-focused workplace.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Sales, Customer Experience, and E-Commerce Growth in Riyadh</h2><ul>
<li>Sales Achievement: Proactively generate, qualify, and close sales leads to meet or exceed monthly and quarterly targets for Nice one&rsquo;s dynamic product and service portfolio in Riyadh.</li>
<li>Customer Engagement: Connect with both new and existing customers via digital channels, telephone, and face-to-face interactions, providing an exceptional customer experience across the entire sales journey.</li>
<li>Product Knowledge: Stay up-to-date with Nice one&rsquo;s latest products, services, and offerings to deliver relevant recommendations and answers, matching customer needs and interests.</li>
<li>Order Management: Accurately process sales orders and manage customer data through digital sales and e-commerce platforms, ensuring timely order fulfillment and personalized follow-up.</li>
<li>Market Development: Identify, research, and pursue new sales opportunities in Riyadh and surrounding areas by networking, attending local events, and working with promotional campaigns.</li>
<li>Teamwork: Collaborate closely with marketing, logistics, and customer care teams, ensuring a unified and seamless customer experience at every customer touchpoint.</li>
<li>Reporting and Insights: Monitor sales performance, competitor activities, and customer feedback, providing regular reports and actionable insights to support continuous improvement.</li>
</ul><h3 class="jobSectionHeader">Required Skills and Qualifications &ndash; Retail Sales, E-Commerce, and Communication</h3><ul>
<li>Completion of a high school diploma is required; a bachelor&rsquo;s degree in Business, Marketing, or related field is a plus.</li>
<li>Experience in retail sales, digital commerce, or e-commerce sales roles is highly preferred.</li>
<li>Strong communication and interpersonal skills in both Arabic and English, able to develop lasting customer relationships.</li>
<li>Proficient with digital sales tools, CRM software, and e-commerce technologies to manage daily workflow efficiently.</li>
<li>Target-driven mindset with solid negotiation and closing abilities.</li>
<li>Organized and adaptable, capable of managing multiple tasks in a fast-paced, evolving retail environment.</li>
<li>A collaborative attitude, supporting an inclusive and respectful workplace for all teammates.</li>
</ul><h4 class="jobSectionHeader">Core Competencies &ndash; Success Traits for Sales Professionals in Riyadh</h4><ul>
<li>Strong drive to achieve and exceed sales goals using creative, results-oriented sales strategies.</li>
<li>Adaptability to evolving digital retail trends and changing customer expectations in the Riyadh market.</li>
<li>Professionalism, ethical conduct, and a commitment to delivering high-quality service.</li>
<li>Cultural awareness, respect, and sensitivity in all customer and team interactions.</li>
<li>Dedication to cultivating a diverse, inclusive, and gender-neutral team culture where everyone can thrive.</li>
</ul><h5 class="jobSectionHeader">What Nice one Offers &ndash; Advance Your Sales Career in Riyadh</h5><ul>
<li>A positive, high-energy team environment that celebrates achievements and innovation.</li>
<li>Clear opportunities for career development within the fast-growing digital retail and e-commerce sector.</li>
<li>Continuous skills development, ongoing mentoring, and expert sales coaching to support your success.</li>
<li>A clear advancement path based on performance, results, and initiative.</li>
<li>Flexible work arrangements to help you balance your career and personal commitments.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Become a Sales Leader at Nice one in Riyadh</h6>
If you&rsquo;re excited about engaging with customers and fueling sales growth in one of Riyadh&rsquo;s top digital retail companies, we welcome your application. Nice one values diversity and invites professionals of all genders, backgrounds, and identities to join our inclusive team. Submit your resume to take the next step as our new Salesperson in Riyadh&mdash;help us shape the future of e-commerce across the region.</div>

ممثلة مبيعات -الرياض I Salesperson - Riyadh

شركة الأطباق العالمية | International Dishes .CO

<div>
 
 
 Job Summary
 
 
 
 We are seeking a creative and data-driven
 
 Social Media Specialist
 
 to join our dynamic Marketing team in Riyadh. This role is critical in shaping our brand voice, engaging with our food and beverage community, driving customer engagement, and promoting our products, services, and experiences. As a key member of the marketing team, you will develop and execute social media strategies tailored to the unique dynamics of the
 
 food and beverage industry
 
 , highlighting our brand story, experiences, promotions, and customer experiences.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop and implement a comprehensive social media strategy aligned with brand goals and seasonal campaigns.
 </li>
 <li>
 Identify target audiences and create tailored content plans for platforms.
 </li>
 <li>
 Stay up-to-date with social trends, platform updates, and competitor activity in the F&amp;B space.
 </li>
 <li>
 Oversee content calendars, ensuring consistent, high-quality, brand-aligned posts.
 </li>
 <li>
 Coordinate with photographers, videographers, and graphic designers when needed.
 </li>
 <li>
 Write engaging copy that reflects the brand voice.
 </li>
 <li>
 Monitor and respond to customer inquiries, comments, and messages in a timely and professional manner.
 </li>
 <li>
 Generate regular reports on engagement, reach, conversions, and campaign ROI.
 </li>
 <li>
 Use insights to optimize content, posting times, and ad performance.
 </li>
 <li>
 Work closely with marketing, PR, operations, and product development teams to align messaging and promotions.
 </li>
 <li>
 Support new restaurant launches, seasonal campaigns, and major events through targeted social campaigns.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Marketing, Communications, Digital Media, or related field.
 </li>
 <li>
 Proven experience (1-2 years) in social media marketing, preferably in F&amp;B, catering, or delivery platforms.
 </li>
 <li>
 Ability to create and manage content strategies across Instagram, TikTok, Snapchat, and other relevant platforms.
 </li>
 <li>
 Strong understanding of Saudi delivery apps such as Jahez, HungerStation, TheChefz, etc., with experience managing storefront visuals and content.
 </li>
 <li>
 Skilled in planning content calendars, directing photo/video shoots, and writing creative bilingual captions.
 </li>
 <li>
 Familiarity with tools such as Meta Business Suite, CapCut, Canva, SEO and analytics platforms.
 </li>
 <li>
 Excellent Arabic and English communication and copywriting skills.
 </li>
 <li>
 A collaborative mindset with the ability to coordinate across departments and lead on content execution.
 </li>
 <li>
 Familiar with Foodics and similar software.
 </li>
 </ul>
 
 
</div>

Social Media Specialist

Samsung by Korn Ferry

<div>Company Description 
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't. 
Job Description 
Key Objectives:
The Senior Specialist &ndash; CRM is responsible for developing, executing, and optimizing customer relationship management strategies to enhance engagement, loyalty, and conversion. The role ensures seamless execution of CRM campaigns in alignment with regional headquarters (RHQ) objectives, while collaborating closely with agency partners, eStore teams, and cross-functional departments to deliver best-in-class customer experiences.
Position Responsibilities:
CRM Operations:<ul><li>
Align local CRM strategy and execution with RHQ directives and Samsung&rsquo;s overall marketing objectives.</li><li>
Develop and execute CRM campaign plans in collaboration with CHEIL and internal stakeholders.</li><li>
Review HTML design and ensure technical accuracy of voucher codes, offers, and creative materials.</li><li>
Coordinate with the eStore team to confirm product availability before campaign launches.</li><li>
Set campaign KPIs and targets in line with RHQ goals and obtain necessary approvals before launch.</li><li>
Plan communication frequency in line with the corporate communications calendar.</li><li>
Identify and deploy the most effective CRM channels (email, SMS, push, etc.) based on performance metrics.</li><li>
Conduct segmentation analysis to target specific customer demographics and behaviors.</li><li>
Manage A/B testing for content, design, and offers to drive optimization and engagement.</li><li>
Ensure execution of HQ and RHQ CRM initiatives with timely reporting and analysis.</li><li>
Track and report CRM performance metrics to maximize ROI and channel effectiveness.</li></ul>
Agency &amp; Stakeholder Management:<ul><li>
Manage the relationship with CHEIL, ensuring alignment on briefs, timelines, and deliverables.</li><li>
Oversee end-to-end agency execution of CRM waves and ensure timely delivery of materials.</li><li>
Review creative and data outputs for accuracy and alignment with Samsung brand guidelines.</li><li>
Raise and manage all related EOs and budget requests in a timely manner.</li><li>
Collaborate cross-functionally with marketing, digital, and product teams to integrate CRM insights into broader campaigns.</li></ul>
Essential skills and experience:<ul><li>
Proven experience (5+ years) in CRM, digital marketing, or customer lifecycle management&mdash;preferably in the consumer electronics or retail industry.</li><li>
Strong analytical and data-driven mindset with experience using CRM platforms (e.g., Salesforce, Adobe, SAP, or similar).</li><li>
Excellent stakeholder management and cross-functional collaboration skills.</li><li>
Experience in campaign planning, performance tracking, and customer segmentation.</li><li>
Solid understanding of digital marketing channels, automation tools, and KPIs.</li><li>
Proficiency in Microsoft Excel, PowerPoint, and data visualization tools.</li><li>
Strong communication and presentation skills in English (Arabic is a plus).</li></ul> 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field (Master&rsquo;s preferred).</li><li>
Professional certification in CRM or Digital Marketing is an advantage.</li><li>
Experience working in multinational environments with matrix reporting lines preferred.</li></ul></div>

Senior Specialist CRM

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