customer service representative

call center representative Jobs in Irving

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customer experience agent

SmartStop Self Storage

<div>Think Outside the Box!
A company that embraces CHANGE while enhancing EVERYONE&rsquo;S journey.
About SmartStop Self Storage
SmartStop&reg; Self Storage is a diversified real estate company in the self-storage industry, operating in 22 states in the U.S. and three provinces in Canada. In addition, SmartStop was awarded: Newsweek&rsquo;s Best Customer Service among Storage Center companies three years in a row 2021, 2022 &amp; 2023, Top Workplace of Orange County in 2022 and 2023, and Reputation&rsquo;s 800 Award in 2023. Come join a winning team!
Voted TOP WORKPLACE 2022 &amp; 2023 by the Orange County Register and our AMAZING employees!
Salary range: $16.00 to $18.00 per hour depending on experience
Customer Experience Agent Job Summary (Dallas, TX)
Reporting to the Call Center Director, the Customer Experience Agent manages customer escalation calls by identifying a customer&rsquo;s needs and providing solutions to their complaints and identifies ways to ensure customer satisfaction and retention.
This job cis On Site and not remote.
Essential Job Functions and Responsibilities
<ul><li>Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.</li>
<li>Ensures that appropriate actions are taken to resolve customers problems and concerns.</li>
<li>Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.</li>
<li>Uses extensive company and company product knowledge to answer and appropriately address inquiries.</li>
<li>Performs other related duties as necessary or assigned.</li>
</ul>
If you love problem solving and helping customers and have excellent communication skills &ndash; this could be the job for you!
Qualifications Needed
<ul><li>High school diploma or equivalent.</li>
<li>Customer service experience required.</li>
<li>Excellent written and verbal communication skills including active listening.</li>
<li>Service-oriented and able to resolve customer grievances.</li>
<li>Excellent decision-making ability.</li>
<li>Strong problem-solving skills.</li>
<li>Proficient in computer skills with the ability to learn new software.</li>
<li>Knowledge of, or ability to learn, product, service, or area of customer service specialization.</li>
<li>Ability to function well in an often-stressful environment.</li>
</ul>
Benefits
<ul><li>Competitive salary</li>
<li>Health insurance including medical, dental and vision</li>
<li>Life and Disability Insurances</li>
<li>Ample paid time off</li>
<li>Generous holiday schedule
</li><li>401(k) + matching with no waiting period</li>
<li>Employee assistance program</li>
<li>Paid employee referral program</li>
</ul>
Diversity
SmartStop&reg; Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.
Lead Together!</div>

Customer Experience Agent

Aloft Fort Worth Downtown

Job Summary We are seeking an energetic and dedicated Full-Time Front Desk Agent to be the welcoming face of our hospitality team. In this dynamic role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests&rsquo; stay, creating a warm and inviting environment that encourages repeat visits. This position offers an exciting opportunity to showcase your hospitality management skills while delivering memorable guest experiences in a vibrant resort or hotel setting.Responsibilities<ul><li>Greet guests warmly upon arrival, ensuring a positive first impression through friendly and professional interactions.</li><li>Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software.</li><li>Handle guest inquiries, requests, and complaints with patience, empathy, and prompt resolution to enhance guest satisfaction.</li><li>Maintain accurate records of reservations, cancellations, and guest information while adhering to hotel policies.</li><li>Coordinate with housekeeping and maintenance teams to ensure rooms are prepared to meet guest expectations.</li><li>Assist with night audit responsibilities, balancing accounts and preparing reports to ensure financial accuracy overnight.</li><li>Uphold excellent phone etiquette when communicating with guests and team members across multiple channels.</li><li>Support guest relations by providing local information, amenities details, and personalized service to enhance their stay.</li></ul>Qualifications<ul><li>Proven experience in hospitality management or hotel front desk operations, with a strong focus on customer service.</li><li>Bilingual or multilingual abilities are highly desirable to serve diverse guest populations effectively.</li><li>Familiarity with hotel management systems, multi-line phone systems, and night audit procedures is preferred.</li><li>Excellent communication skills, including professional phone etiquette and active listening abilities.</li><li>Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.</li><li>Previous hotel or resort experience is advantageous; knowledge of guest services and hospitality standards is essential.</li><li>Strong interpersonal skills with a passion for delivering exceptional guest experiences and building positive relationships. Join our team as a Front Desk Agent and become an integral part of creating memorable stays for our guests! Your enthusiasm for hospitality management combined with your dedication to outstanding service will help foster a welcoming atmosphere that keeps guests coming back time after time.</li></ul>Pay: $14.00 - $16.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Front Desk Agent (Full Time)

Quantem Aviation Services

<div>Cargo Agent - PM (Full-Time)
$17 per hour
Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services. 
Our employees receive the following, based on position and eligibility requirements:<ul><li>Insurance - health, dental and life</li><li>401(k) retirement plan with company match</li><li>Employee Assistance Program</li><li>Employee discounts</li><li>Competitive wages</li><li>Flexible schedule</li><li>Advancement opportunities</li><li>On the job training</li><li>$300 referral bonuses - unlimited</li><li>DailyPay</li></ul> 
Position Overview:
As a cargo agent, you will assist customers during the shipping and handling process by expediting and routing movement of incoming and outgoing cargo and freight shipments for air transportation. 
Essential Duties and Responsibilities (Including but not limited to):<ul><li>Builds up and breaks down cargo pallets and freight containers following guidelines;</li><li>Identifies cargo that does not meet customer or company standards and or guidelines;</li><li>Obtains proper security documents for all shipments;</li><li>Organizes freight within the warehouse according to the base storage plan;</li><li>Properly and safely loads and unloads freight;</li></ul> 
Required Skills and Experience:<ul><li>Maintain and treat all information as confidential;</li><li>Possess the tact to deal with all levels of employees and client representatives;</li><li>Must be able to read, write, understand and carry out instructions in English;</li><li>Must be able to verbally direct in English;</li><li>A valid driver&rsquo;s license is required for this position.</li><li>Successful completion of the SIDA airport badging or background check process is required for this location.</li></ul> 
Work Environment:<ul><li>Warehouse - physically strenuous, prolonged periods of time standing with exposure to noise (may be</li></ul>
excessive at times), safe but potentially unpleasant odors, varying temperatures and humidity, in and around heavy moving equipment. 
Physical Demands:<ul><li>Must be able to squat, stoop, kneel, bend, stretch, crawl in awkward positions;</li><li>Must be able to lift, push pull up to 75 pounds at times;</li><li>May be exposed to hazards inherent in airport operations, including noise, vehicles, equipment, and weather, all of which are well-managed with a high level of training, personal protective equipment, and safety procedures.</li></ul></div>

Cargo Agent - PM (Full-Time)

<div>Cargo Agent - PM (Part-Time)
$17 per hour
Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services. 
Our employees receive the following, based on position and eligibility requirements:<ul><li>Employee Assistance Program</li><li>Employee discounts</li><li>Competitive wages</li><li>Flexible schedule</li><li>Advancement opportunities</li><li>On the job training</li><li>$300 referral bonuses - unlimited</li><li>DailyPay</li></ul> 
Position Overview:
As a cargo agent, you will assist customers during the shipping and handling process by expediting and routing movement of incoming and outgoing cargo and freight shipments for air transportation. 
Essential Duties and Responsibilities (Including but not limited to):<ul><li>Builds up and breaks down cargo pallets and freight containers following guidelines;</li><li>Identifies cargo that does not meet customer or company standards and or guidelines;</li><li>Obtains proper security documents for all shipments;</li><li>Organizes freight within the warehouse according to the base storage plan;</li><li>Properly and safely loads and unloads freight;</li></ul> 
Required Skills and Experience:<ul><li>Maintain and treat all information as confidential;</li><li>Possess the tact to deal with all levels of employees and client representatives;</li><li>Must be able to read, write, understand and carry out instructions in English;</li><li>Must be able to verbally direct in English;</li><li>A valid driver&rsquo;s license is required for this position.</li><li>Successful completion of the SIDA airport badging or background check process is required for this location.</li></ul> 
Work Environment:<ul><li>Warehouse - physically strenuous, prolonged periods of time standing with exposure to noise (may be</li></ul>
excessive at times), safe but potentially unpleasant odors, varying temperatures and humidity, in and around heavy moving equipment. 
Physical Demands:<ul><li>Must be able to squat, stoop, kneel, bend, stretch, crawl in awkward positions;</li><li>Must be able to lift, push pull up to 75 pounds at times;</li><li>May be exposed to hazards inherent in airport operations, including noise, vehicles, equipment, and weather, all of which are well-managed with a high level of training, personal protective equipment, and safety procedures.</li></ul></div>

Cargo Agent - PM (Part-Time)

<div>Cargo Agent - AM (Part-Time)
$17 per hour
Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services. 
Our employees receive the following, based on position and eligibility requirements:<ul><li>Employee Assistance Program</li><li>Employee discounts</li><li>Competitive wages</li><li>Flexible schedule</li><li>Advancement opportunities</li><li>On the job training</li><li>$300 referral bonuses - unlimited</li><li>DailyPay</li></ul> 
Position Overview:
As a cargo agent, you will assist customers during the shipping and handling process by expediting and routing movement of incoming and outgoing cargo and freight shipments for air transportation. 
Essential Duties and Responsibilities (Including but not limited to):<ul><li>Builds up and breaks down cargo pallets and freight containers following guidelines;</li><li>Identifies cargo that does not meet customer or company standards and or guidelines;</li><li>Obtains proper security documents for all shipments;</li><li>Organizes freight within the warehouse according to the base storage plan;</li><li>Properly and safely loads and unloads freight;</li></ul> 
Required Skills and Experience:<ul><li>Maintain and treat all information as confidential;</li><li>Possess the tact to deal with all levels of employees and client representatives;</li><li>Must be able to read, write, understand and carry out instructions in English;</li><li>Must be able to verbally direct in English;</li><li>A valid driver&rsquo;s license is required for this position.</li><li>Successful completion of the SIDA airport badging or background check process is required for this location.</li></ul> 
Work Environment:<ul><li>Warehouse - physically strenuous, prolonged periods of time standing with exposure to noise (may be</li></ul>
excessive at times), safe but potentially unpleasant odors, varying temperatures and humidity, in and around heavy moving equipment. 
Physical Demands:<ul><li>Must be able to squat, stoop, kneel, bend, stretch, crawl in awkward positions;</li><li>Must be able to lift, push pull up to 75 pounds at times;</li><li>May be exposed to hazards inherent in airport operations, including noise, vehicles, equipment, and weather, all of which are well-managed with a high level of training, personal protective equipment, and safety procedures.</li></ul></div>

Cargo Agent - AM (Part-Time)

<div>Cargo Agent - AM (Full-Time)
$17 per hour
Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services. 
Our employees receive the following, based on position and eligibility requirements:<ul><li>Insurance - health, dental and life</li><li>401(k) retirement plan with company match</li><li>Employee Assistance Program</li><li>Employee discounts</li><li>Competitive wages</li><li>Flexible schedule</li><li>Advancement opportunities</li><li>On the job training</li><li>$300 referral bonuses - unlimited</li><li>DailyPay</li></ul> 
Position Overview:
As a cargo agent, you will assist customers during the shipping and handling process by expediting and routing movement of incoming and outgoing cargo and freight shipments for air transportation. 
Essential Duties and Responsibilities (Including but not limited to):<ul><li>Builds up and breaks down cargo pallets and freight containers following guidelines;</li><li>Identifies cargo that does not meet customer or company standards and or guidelines;</li><li>Obtains proper security documents for all shipments;</li><li>Organizes freight within the warehouse according to the base storage plan;</li><li>Properly and safely loads and unloads freight;</li></ul> 
Required Skills and Experience:<ul><li>Maintain and treat all information as confidential;</li><li>Possess the tact to deal with all levels of employees and client representatives;</li><li>Must be able to read, write, understand and carry out instructions in English;</li><li>Must be able to verbally direct in English;</li><li>A valid driver&rsquo;s license is required for this position.</li><li>Successful completion of the SIDA airport badging or background check process is required for this location.</li></ul> 
Work Environment:<ul><li>Warehouse - physically strenuous, prolonged periods of time standing with exposure to noise (may be</li></ul>
excessive at times), safe but potentially unpleasant odors, varying temperatures and humidity, in and around heavy moving equipment. 
Physical Demands:<ul><li>Must be able to squat, stoop, kneel, bend, stretch, crawl in awkward positions;</li><li>Must be able to lift, push pull up to 75 pounds at times;</li><li>May be exposed to hazards inherent in airport operations, including noise, vehicles, equipment, and weather, all of which are well-managed with a high level of training, personal protective equipment, and safety procedures.</li></ul></div>

Cargo Agent - AM (Full-Time)

Wells Fargo

<div>About this role: 
 
Wells Fargo is seeking a Lead Software Engineer to guide the design and implementation of software-based orchestrated platforms at scale. This role combines technical leadership with hands-on engineering to deliver observable, scalable, and resilient systems that enable modern software delivery. The ideal candidate will inspire innovation, drive modernization, and foster a culture of urgency and excellence across teams. 
 
In this role, you will:<ul><li>
Lead complex technology initiatives including those that are companywide with broad impact</li><li>
Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines</li><li>
Design, code, test, debug, and document for projects and programs</li><li>
Experience in designing, building, and maintaining robust APIs to enable seamless communication between different software applications</li><li>
Proficient in using Python for various software development tasks, including scripting, automation, and building complex systems</li><li>
Skilled in utilizing the Google ADK agent framework to develop advanced and scalable solutions</li><li>
Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors</li><li>
Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives</li><li>
Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals</li><li>
Lead projects, teams, or serve as a peer mentor</li></ul>
Required Qualifications:<ul><li>
5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li><li>
4+ years of Java and Python development experience</li><li>
4+ years of Kubernetes based software deployment and development experience</li><li>
4+ years of Cloud migrations experience</li><li>
3+ years of experience developing API's and microservice solutions</li></ul>
Desired Qualifications:<ul><li>
2+ years of Kafka experience</li><li>
2+ years Go experience</li><li>
2+ years of Mongo experience</li><li>
3+ Years of implementing resilient software leveraging Event Driven Architecture, Microservices, Back pressure or bulkhead software designs</li><li>
Skilled in utilizing the Google ADK agent framework to develop advanced and scalable solutions</li><li>
3+ Years of observability experience (ELK, Splunk, AppDynamics, Grafana)</li><li>
1+ years of Agentic AI delivery experience.
</li></ul>Job Expectations:<ul><li>
This position requires working at one of the posted locations in a hybrid environment.</li><li>
There is no visa sponsorship available for this position</li><li>
There is no relocation allowance available for this role</li></ul>
Pay Range 
 
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. 
$119,000.00 - $224,000.00 
Benefits
 
 
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.<ul><li>
Health benefits</li><li>
401(k) Plan</li><li>
Paid time off</li><li>
Disability benefits</li><li>
Life insurance, critical illness insurance, and accident insurance</li><li>
Parental leave</li><li>
Critical caregiving leave</li><li>
Discounts and savings</li><li>
Commuter benefits</li><li>
Tuition reimbursement</li><li>
Scholarships for dependent children</li><li>
Adoption reimbursement</li></ul>
Posting End Date: 
1 May 2026 
<ul><li>Job posting may come down early due to volume of applicants.
</li></ul> 
We Value Equal Opportunity 
 
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 
 
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. 
 
Applicants with Disabilities 
 
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . 
 
Drug and Alcohol Policy 
 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. 
 
Wells Fargo Recruitment and Hiring Requirements: 
 
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. 
 
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Lead Software Engineer

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