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customer experience hosts

Nas Partners

Customer Experience HostsLocation: Riyadh &amp; Qiddiya Company: A brand new Transportation Company - led by a major transport group in Saudi ArabiaAbout the roleNas Partners is recruiting for a number of Customer Experience Hosts to support a transport operator for Six Flags Qiddiya City, one of Saudi Arabia&rsquo;s most exciting entertainment destinations.This is a highly customer-facing role, ideal for university graduates or early-career professionals who are interested in tourism, entertainment, hospitality, or customer experience and enjoy working in energetic, people-focused environments.You will play a key role in creating a welcoming, informative, and memorable experience for visitors, acting as a brand ambassador for Qiddiya while representing the Transport Company with professionalism and enthusiasm.Key responsibilities<ul><li>Deliver a warm, friendly, and professional welcome to visitors at Qiddiya</li><li>Act as a Customer Experience Host and brand ambassador on behalf of the transport company.</li><li>Support guests at welcome centres and during transport journeys to and from the parks</li><li>Provide clear, engaging information about parks, rides, attractions, and events</li><li>Confidently communicate with individuals and groups, including families, schools, and organised tours</li><li>Promote the overall Qiddiya destination, including future developments such as Aqua Arabia</li><li>Answer customer enquiries calmly, accurately, and positively</li><li>Maintain a high standard of presentation, professionalism, and customer care at all times</li><li>Work collaboratively with colleagues to ensure smooth visitor flow and a positive on-site atmosphere</li><li>Be flexible to work across different locations within Riyadh and Qiddiya, as required</li></ul>Who we&rsquo;re looking forThis role is well-suited to candidates who:<ul><li>Are university graduates or early in their career</li><li>Have a good level of spoken English and can communicate confidently with the public</li><li>Are energetic, positive, and comfortable engaging with large numbers of people</li><li>Enjoy working in fast-paced, customer-facing environments</li><li>Have a genuine interest in tourism, entertainment, leisure, or destination experiences</li><li>Are well-presented, reliable, and professional</li><li>Are flexible to work shifts, weekends, and busy event days</li></ul>Previous experience in customer service, hospitality, tourism, or events is an advantage, but not essential &mdash; attitude, energy, and communication skills are key.What you&rsquo;ll gain<ul><li>Hands-on experience supporting a major entertainment and tourism destination</li><li>A strong entry point into the tourism, events, and customer experience sector</li><li>Training and on-the-job support</li><li>The opportunity to build transferable skills in communication, service delivery, and teamwork</li><li>Career development opportunities as the project and destination continue to grow</li></ul>Job Types: Full-time, Permanent, New gradPay: ﷼6,000.00 - ﷼8,000.00 per monthApplication Question(s):<ul><li>Are you comfortable speaking in English with customers, including explaining information and answering questions?</li></ul>

Customer Experience Hosts

Stranger Soccer

<div>Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Riyadh. 
This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur. 
Sounds Like You?
As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well. 
Responsibilities<ul>
<li>
Bring the Stranger Soccer brand and business to life for the assigned city</li>
<li>Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation</li>
<li>Identify and secure prime slots at football venues to run Stranger Soccer games</li>
<li>Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play</li>
<li>Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more</li>
<li>Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.</li>
</ul>
You should have<ul>
<li>
A passion for football, and a strong connection to your local football scene</li>
<li>A business background, ideally in management and customer service</li>
<li>An entrepreneurial background or spirit</li>
<li>A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market</li>
<li>A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.</li>
</ul>
About Stranger Soccer
With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play. 
Incorporated in 2017, Stranger Soccer has quickly transformed the sports &amp; recreation scene in Singapore. In a few short years, it has grown to be the #1-way people play football and futsal in the country, amassing tens of thousands of registered users purchasing thousands of slots every week. Whether you call it Fussball, F&uacute;tbol, Calcio, or anything else, the world now awaits. 
Our Mission
To make playing football as easy as going for a jog. 
Our Vision
A world in which playing football is as popular and widespread as watching football. 
Got what it takes?
We encourage you to visit www.strangersoccer.com to learn more about this dynamic opportunity, and to express your interest. Be sure to download and explore the Stranger Soccer mobile app as well. We look forward to meeting you.</div>

License Owner, Riyadh

Marriott International

<div>Additional Information 
Job Number26011640 
Job CategorySales &amp; Marketing 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Provdes support for sales activities for larger, more complex accounts. Monitors and manages against team booking goals and makes recommendations on booking goals of direct reports. Creates opportunities to grow the account base through customer interactions. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 8 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 6 years experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Developing &amp; Executing Sales Strategies
<ul><li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the property.</li></ul>
<ul><li>Works with sales team to create and implement a sales plan addressing revenue, customers and the market for the segment.</li></ul>
<ul><li>Assists with the development and implementation of promotions, both internal and external.</li></ul> 
Maximizing Revenue
<ul><li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li></ul>
<ul><li>Recommends booking goals for sales team members.</li></ul> 
Managing Sales Activities
<ul><li>Monitors all day to day activities of direct reports.</li></ul>
<ul><li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li></ul>
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Analyzing &amp; Reporting on Sales and Financial Data
<ul><li>Analyzes market information by using sales systems and implements strategy to achieve property&rsquo;s financial room and catering goals.</li></ul>
<ul><li>Assists Revenue Management with completing accurate six period projections.</li></ul>
<ul><li>Reviews guest satisfaction results to identify areas of improvement.</li></ul> 
Building Successful Relationships
<ul><li>Develops and manages relationships with key stakeholders, both internal and external.</li></ul>
<ul><li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li></ul>
<ul><li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Meets with guests to obtain feedback on quality of product (e.g., guest rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li></ul> 
Additional Responsibilities
<ul><li>Executes and supports the brand&rsquo;s Customer Service Standards and property&rsquo;s Brand Standards.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Dir-Sales (Saudi Only)

<div>Additional Information 
Job Number26011581 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATION
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 3 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Chef de Partie (Saudi Only)

<div>Additional Information 
Job Number26017229 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. 
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Commi II (Saudi Only)

<div>Additional Information 
Job Number26010573 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATION
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 3 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Demi Chef de Partie (Saudi Only)

Confidential

<div>
 
 
 Job Purpose
 
 
 
 The Head of Digital &amp; Customer Experience is responsible for leading the company&rsquo;s digital transformation and end-to-end customer experience strategy. This role ensures that all digital platforms, channels, and customer journeys are designed to deliver a seamless, consistent, and superior experience across B2C and B2B telecom services. Reporting directly to the CEO, this position plays a critical role in driving customer satisfaction, loyalty, revenue growth, and operational efficiency through digital innovation and data-driven experience management.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Digital Strategy &amp; Transformation
 
 
 <ul>
 <li>
 Develop and execute the company&rsquo;s digital roadmap aligned with corporate strategy and CEO priorities.
 </li>
 <li>
 Lead the transformation of customer-facing digital platforms (mobile apps, portals, websites, CRM, self-care, chatbots, etc.).
 </li>
 <li>
 Ensure digital solutions support telecom services such as connectivity, cloud, ICT, cybersecurity, and managed services.
 </li>
 <li>
 Drive automation, AI, and data-driven initiatives to improve customer interactions and internal efficiency.
 </li>
 </ul>
 
 
 Customer Experience Leadership
 
 
 <ul>
 <li>
 Own the end-to-end customer journey across all touchpoints (sales, onboarding, service, billing, support, retention).
 </li>
 <li>
 Define and implement CX standards, frameworks, and KPIs (NPS, CSAT, churn, digital adoption, etc.).
 </li>
 <li>
 Identify customer pain points and lead cross-functional initiatives to improve satisfaction and loyalty.
 </li>
 <li>
 Ensure consistency of experience across retail, call centers, digital channels, and enterprise account management.
 </li>
 </ul>
 
 
 Data, Insights &amp; Performance
 
 
 <ul>
 <li>
 Establish dashboards and analytics for digital performance and customer experience.
 </li>
 <li>
 Use customer data, behavior, and feedback to drive continuous improvement.
 </li>
 <li>
 Present CX and digital performance reports to the CEO and executive management.
 </li>
 </ul>
 
 
 Stakeholder &amp; Cross-Functional Leadership
 
 
 <ul>
 <li>
 Work closely with IT, Network, Marketing, Sales, Finance, and Operations to align digital and CX initiatives.
 </li>
 <li>
 Lead vendors, system integrators, and technology partners delivering digital platforms and CX tools.
 </li>
 <li>
 Act as the main CX and Digital advisor to the CEO and leadership team.
 </li>
 </ul>
 
 
 Governance, Risk &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all digital and customer platforms comply with telecom regulations, data privacy, and cybersecurity standards.
 </li>
 <li>
 Manage digital transformation budgets, timelines, and vendor contracts.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, IT, Engineering, or related field (Master&rsquo;s is preferred).
 </li>
 <li>
 Minimum
 
 10&ndash;15 years of experience
 
 in digital transformation, customer experience, or IT-enabled business transformation.
 </li>
 <li>
 Strong background in
 
 telecom, ICT, or technology-driven service organizations
 
 .
 </li>
 <li>
 Proven experience leading large-scale digital platforms (CRM, self-care, omni-channel, mobile apps, data platforms).
 </li>
 <li>
 Solid understanding of telecom customer journeys (B2C &amp; B2B), service assurance, and billing systems.
 </li>
 </ul>
</div>

Head of Digital & Customer Experience

Explore 1680+ Customer experience hosts in Riyadh this February. Find roles across top companies and apply now to boost your career.