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AtkinsRéalis

<div>AtkinsR&eacute;alis is looking for a Customer Experience Expert, in Riyadh, KSA.
About AtkinsR&eacute;alis
Created by the integration of long-standing organizations dating back to 1911, AtkinsR&eacute;alis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory &amp; environmental services, intelligent networks &amp; cybersecurity, design &amp; engineering, procurement, project &amp; construction management, operations &amp; maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at www.atkinsrealis.com or follow us on LinkedIn.
Learn more about our career opportunities at: https://careers.atkinsrealis.com
The Customer Experience Expert will play a vital role in enhancing passenger satisfaction across the metro network during its Operations &amp; Maintenance (O&amp;M) phase. This role focuses on analyzing customer feedback, optimizing service delivery, and implementing initiatives that prioritize the needs and expectations of metro users. The expert will work closely with operational teams and stakeholders to ensure a seamless and positive customer journey.
Key Responsibilities:<ul><li>
Enhance customer satisfaction by identifying service gaps and implementing customer-focused initiatives.</li><li>
Analyze feedback from passengers and stakeholders to identify trends, issues, and opportunities for improvement.</li><li>
Optimize service delivery across all customer touchpoints, ensuring consistency, responsiveness, and quality.</li><li>
Collaborate with O&amp;M Contractors and internal teams to align service standards with customer expectations.</li><li>
Develop and monitor customer experience metrics and performance indicators.</li><li>
Support the design and execution of customer engagement programs, surveys, and outreach activities.</li><li>
Provide recommendations to the Employer for improving passenger experience and service quality.</li></ul>
Qualifications &amp; Experience:<ul><li>
Bachelor&rsquo;s degree in Customer Relations, Business Administration, or a related field.</li><li>
10 - 15 years of experience in customer service management, preferably within transport or infrastructure sectors.</li><li>
Strong analytical skills to interpret customer data and drive actionable insights.</li><li>
Excellent interpersonal and communication skills, with the ability to engage effectively with passengers, contractors, and internal teams.</li></ul>
Preferred Attributes:<ul><li>
Experience in metro or railway operations.</li><li>
Familiarity with customer satisfaction tools, CRM systems, and service quality frameworks.</li><li>
Ability to work in a dynamic, customer-facing environment with a focus on continuous improvement.</li></ul>
Why choose AtkinsR&eacute;alis?<ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Comprehensive medical insurance coverage.</li><li>
Paid Annual leave.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, as well as personal health, fitness, and nutrition consulting.</li></ul>
Your difference makes a difference. We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.
AtkinsR&eacute;alis is committed to eliminating discrimination and encouraging diversity amongst our workforces. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction, or disablement. We oppose all forms of unlawful treatment and discrimination.
Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.
We pursue this commitment by:<ul><li>
Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.</li><li>
Complying with the relevant employment legislation and codes of practice.</li><li>
Ensuring that all existing employees, potential employees, colleagues, and customers are treated equally and with respect.</li></ul>
#RMP</div>

Customer Experience Expert

Marriott International

<div>Additional Information 
Job Number25169347 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25169347
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Courtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.
 
 
 In joining Courtyard, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Qiddiya Investment Company

<div><ul><li>Lead Qiddiya end-to-end Workplace Experience Strategy, ensuring alignment between workplace design, employee engagement, and organizational culture.
</li><li>Oversee the structured consolidation of sub-standard offices into cohesive, high-performing workplace environments.
</li><li>Define and implement consistent experience, design, and service standards across all workplace locations, ensuring alignment with Qiddiya purpose and values.
</li><li>Partner with Workplace Effectiveness and Space Planning Leads to integrate employee insights into planning, forecasting, and office design decisions.
</li><li>Collaborate with HR and IT to leverage employee engagement data and digital feedback systems in shaping human-centered workplace solutions.
</li><li>Drive design and service uplift initiatives that elevate daily employee experiences - including space comfort, usability, amenities, and service responsiveness.
</li><li>Champion the design principles and experience framework for Qiddiya future headquarters in Qiddiya City, ensuring the workplace reflects the transition from builder to operator.
</li><li>Work closely with suppliers, designers, and consultants to ensure consistent delivery of Qiddiya workplace design and experience standards.
</li><li>Develop and monitor KPIs related to employee satisfaction, workplace utilization, and service quality, reporting progress to senior leadership.
</li><li>Support brand and culture alignment initiatives, ensuring that workplace identity and employee experiences embody Qiddiya cultural DNA.
</li></ul>Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Architecture, Interior Design, Organizational Psychology, Business Administration, or a related field.</li><li>10+ years&rsquo; experience in workplace experience, corporate real estate, or hospitality design, ideally within large-scale or multinational organizations.
</li><li>Proven track record leading transformation of workplace environments measuring improved engagement, productivity, and employee satisfaction.</li></ul></div>

Lead - Workplace Experience (COR 570)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25170741
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 萬豪國際集團致力於成為平等提供就業機會的雇主，歡迎所有人並為其提供入職機會。我們積極營造包容的環境，尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視，包括身障、退役身分或受其他適用法律保護的其他情況。
 
 
 
 W 酒店以「點燃好奇，拓展無邊」為使命。我們崇尚體驗精彩生活、接納新鮮事物和保持開放心態。每張陌生面孔和每次新奇體驗都是我們不斷向前的靈感來源。緊跟潮流的態度和敢於嘗試的精神是我們的精髓所在，也是我們重新定義全球奢華飯店標杆的原動力。「隨時／隨需」文化和服務理念鼓勵我們滿腔熱情地服務每一位賓客。如果您擁有獨到眼光和創新精神，也憧憬未來的無限可能性，歡迎加入 W 酒店，展現您的過人天賦。加入 W 酒店，便是加入萬豪國際集團的非凡品牌組合。從
 
 這裡
 
 揚帆啟程，發揮個人價值，
 
 追求
 
 人生目標，
 
 加入
 
 卓越國際團隊，
 
 展現
 
 真我風采。
</div>

TAWANTECH

<div><h3 class="jobSectionHeader">About the Role:</h3>
We are seeking a motivated and customer-oriented bilingual professional (Arabic &amp; English) to join our Digital Banking Support Team. 
The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels &mdash; including internet banking, mobile banking, and corporate e-channels.
This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
</li><li>Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
</li><li>Coordinate with IT and operations teams to resolve technical or functional issues.
</li><li>Support the onboarding and activation of corporate clients on digital banking channels.
</li><li>Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
</li><li>Prepare daily and weekly reports on customer cases, common issues, and resolutions.
</li><li>Contribute to improving customer experience by identifying recurring problems or service gaps.
</li></ul><h3 class="jobSectionHeader">Qualifications &amp; Skills:</h3><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field.
</li><li>4&ndash;6 years of experience in banking customer support or digital channel operations.
</li><li>Understanding of retail and corporate banking products and digital platforms.
</li><li>Excellent communication and interpersonal skills in Arabic and English.
</li><li>Strong follow-up and coordination abilities.
</li><li>Basic technical knowledge related to online or mobile banking systems is an advantage.
</li></ul><h3 class="jobSectionHeader">Preferred:</h3><ul>
<li>Experience in Saudi banking sector or financial services institutions.
</li><li>Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).
</li></ul><h3 class="jobSectionHeader">What We Offer:</h3><ul>
<li>A dynamic role within a leading digital banking environment.
</li><li>Exposure to both retail and corporate client support.
</li><li>Career growth opportunities and a collaborative workplace culture.</li></ul></div>

Senior L1\L2 Technical Support( banking)

NICE ONE

<div>Niceone, a forefront leader in e-commerce innovation, is committed to delivering outstanding customer experiences throughout our digital marketplace journey. We are thrilled to introduce a new opportunity for early-career professionals to become a Tamheer Customer Care Coordinator. This position is perfect for individuals who are passionate about customer service excellence, effective communication, and continuous process improvement within a dynamic, expanding e-commerce company. Join Niceone and shape memorable interactions that advance our brand&rsquo;s commitment to customer satisfaction and operational excellence.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Customer Care Excellence, Issue Resolution, and Customer Experience</h2><ul>
<li>Customer Support: Respond promptly and professionally to customer inquiries through various channels including email, chat, and phone, ensuring a positive interaction every time.</li>
<li>Issue Resolution: Identify, investigate, and resolve customer concerns, order issues, or service requests by collaborating with internal departments such as logistics, sales, and product teams.</li>
<li>Service Quality Monitoring: Track and document customer feedback, escalation reasons, and recurring themes to contribute to ongoing service improvements and meet customer satisfaction goals.</li>
<li>Knowledgebase Maintenance: Assist in maintaining and updating the customer care knowledgebase and frequently asked questions to enhance first-contact resolution rates.</li>
<li>Process Compliance: Follow company customer care procedures and privacy guidelines to handle all customer data with integrity, confidentiality, and in compliance with relevant regulations.</li>
<li>Reporting: Prepare regular summaries of customer service metrics, trends, and improvement suggestions for team leads and management review.</li>
<li>Cross-functional Collaboration: Work closely with data entry, logistics, and marketing teams to ensure seamless communication and timely resolution of customer-related queries.</li>
<li>Continuous Improvement: Identify gaps in current service processes and actively suggest enhancements to increase quality, efficiency, and overall customer experience.</li>
</ul><h3 class="jobSectionHeader">Required Skills and Qualifications &ndash; Customer Service, Communication, and Problem Solving</h3><ul>
<li>Bachelor&rsquo;s degree or diploma in Business Administration, Communications, Marketing, or a related field.</li>
<li>Strong verbal and written communication skills in English; Arabic proficiency is an advantage.</li>
<li>Proven customer-centric mindset and a genuine interest in helping others solve their challenges.</li>
<li>Basic analytical ability to understand customer trends and provide actionable insights.</li>
<li>Organizational and multitasking abilities to manage competing priorities effectively in a high-volume environment.</li>
<li>Proficiency with Microsoft Office applications (including Excel, Outlook, and Word), and an ability to learn new customer care platforms quickly.</li>
<li>Attention to detail and commitment to upholding high standards of professionalism and process integrity.</li>
<li>Eligible for the Tamheer program as per Labor Laws in Saudi Arabia.</li>
</ul><h4 class="jobSectionHeader">Core Competencies &ndash; Successful Customer Care at Niceone</h4><ul>
<li>Empathy, patience, and active listening skills in customer interactions.</li>
<li>Adaptability and willingness to learn new digital tools and service techniques.</li>
<li>Problem-solving initiative and accountability in addressing issues.</li>
<li>Reliability, punctuality, and consistency in meeting performance goals.</li>
<li>Collaboration and respect for diversity and inclusivity in every professional relationship.</li>
<li>Open-mindedness to feedback and dedication to continuous personal and team growth.</li>
</ul><h5 class="jobSectionHeader">What Niceone Offers &ndash; Develop Your Customer Care Career</h5><ul>
<li>A collaborative and inclusive workplace dedicated to your personal and professional development.</li>
<li>Hands-on experience and mentorship from experienced professionals in customer service, operations, and e-commerce management.</li>
<li>Exposure to the latest technologies and best practices in digital customer experience.</li>
<li>Opportunities for full-time employment based on your performance and demonstrated potential.</li>
<li>Flexible work arrangements to promote balance, wellness, and productivity.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Start Your Tamheer Journey with Customer Care at Niceone</h6>
If you are ready to deliver exceptional customer experiences and help grow one of the most innovative e-commerce companies, we invite you to apply for the Tamheer Customer Care Coordinator role at Niceone. We strongly encourage candidates of all genders, backgrounds, and experiences to submit their applications. Join us and be part of a supportive, equitable environment that values your contributions and empowers you to thrive. Take the next step in your career by applying to Niceone today!</div>

Tamheer Customer Care Coordinator

Explore 2744+ Customer experience professional in Riyadh this October. Find roles across top companies and apply now to boost your career.

2744 customer experience professional jobs IN Riyadh

Customer Experience Expert

Guest Experience Expert

Guest Experience Expert

Lead - Workplace Experience (COR 570)

Guest Experience Expert

Senior L1\L2 Technical Support( banking)

Tamheer Customer Care Coordinator