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customer operations associate

Public Partnerships LLC

<div><p>It's fun to work in a company where people truly BELIEVE in what they're doing!</p><p></p><p><i>
We're committed to bringing passion and customer focus to the business.</i></p><p>
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and &ldquo;self&rdquo; direct their own long-term home care. Our role as the nation&rsquo;s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).</p><p></p><p><b>
Position Title:</b></p><p></p><p>
Operations Associate 1</p><p></p><p><b><br>
Duties &amp; Responsibilities:</b></p><p></p><p><b><br>
Job Summary</b></p><p></p><p><br>
The Operations Associate I supports day-to-day operational performance by compiling, maintaining, and analyzing workforce and operational data that informs management decision-making. This role assists in developing and maintaining reports, dashboards, and ad hoc analyses that track staffing levels, productivity, and key operational metrics. The Operations Associate I prepares regular performance and disbursement reports, ensures data accuracy, and maintains detailed records related to agent and workforce information.</p><p>
Working closely with operations leadership, this position helps monitor performance trends, supports reporting deadlines, and contributes to tools and processes that improve operational visibility and efficiency. The role requires strong attention to detail, organization, and the ability to work in a fast-paced environment while supporting continuous process improvement initiatives.</p><p></p><p><b>
Key Responsibilities</b></p><p></p><p><b>
Purchasing/Timesheet</b></p><ul><li><p>
Will be responsible for receiving purchase order requests</p></li><li><p>
Enter timesheets and invoices daily</p></li><li><p>
Analyzes staffing and production data to identify trends, variances, and opportunities for improvement.</p></li></ul><p><b>
Workforce Metrics &amp; Performance Management</b></p><ul><li><p>
Maintains and updates detailed staffing records, including agent schedules, extensions, program assignments, and productivity data.</p></li><li><p>
Achieve IPH goals</p></li></ul><p><b>
Operational Efficiency &amp; Process Improvement</b></p><ul><li><p>
Collaborates with management to identify and implement process improvements that enhance efficiency and data accuracy.</p></li><li><p>
Manages multiple deliverables and reporting schedules to ensure deadlines are consistently met in a fast-paced environment.</p></li><li><p>
Applies strong attention to detail, spreadsheet expertise, and Microsoft Office skills to streamline reporting and operational workflows.</p></li></ul><p><b>
Required Skills:</b></p><p></p><ul><li><br>
Excellent accuracy and attention to detail.</li><li>Ability to work independently and as part of a team in a fast-paced environment with multiple deadlines.</li><li>Excellent written and oral communication skills.</li><li>Process-improvement oriented.</li><li>Excellent spreadsheet skills.</li><li>Strong Microsoft Office applications skills (preferably with Excel, Word, PowerPoint and Access).</li></ul><p></p><p><b>
Education:</b> High school diploma or equivalent required; bachelor&rsquo;s degree preferred. <i>Substantial professional experience may be considered in lieu of a formal degree.</i></p><p><b>
Experience:</b> 1-2 years&rsquo; experience in payroll and accounts payable operations or finance, preferably in an automated system environment.</p><p></p><p><b>
Pay Rate: $19.24-$21.63</b></p><p></p><p><b>
Working Conditions:</b> Remote</p><p></p><p><b><i>
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified</i></b></p><p></p><p>
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.</p><p>
.</p><p></p><p><i>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</i></p></div>

POS Operations Associate-1

Advanced Systems Group, LLC

<div><div><h3 class="jobSectionHeader"><b>About Us:</b></h3></div><div><div>
Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients&rsquo; success through tailored solutions. One of North America&rsquo;s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.</div><div></div><div><div><h3 class="jobSectionHeader"><b>
We are looking for:</b></h3></div><div>
Advanced Systems Group LLC. is seeking an experienced Live Operations Associate Producer to join our high-performing team. As Live Operations Associate Producer, you will be responsible for the execution of live programming on a dynamic, shoppable FAST channel. The successful candidate will be passionate about live production, playlist scheduling, and broadcast excellence.</div><div></div><div><div>
This position is part of our Flex Workforce.</div><div><br>
As a Flex team member, you&rsquo;ll work on a project-to-project basis, supporting a variety of leading media and technology clients. Flex roles are ongoing and dynamic&mdash;work may vary in cadence, length, and scope depending on client needs. This setup offers flexibility, exposure to top-tier companies, and the chance to grow your skills across multiple exciting assignments.</div><div>
</div><div>
Estimated schedule: 30 hours per week, including weekend.<br>
(Specific schedules will vary by project and client engagement.)</div></div><div>
</div><b>
Responsibilities:</b><ul><li><div>
Responsible for successful execution of Live Events airing on a 24/7 FAST Channel, including operation of playlist within an Amagi UI</div></li><li><div>
Is the channel&rsquo;s POC in the Control Room, coordinating with Directors, Producers, and Production Staff to ensure clean broadcasts</div></li><li><div>
Facilitates live broadcasts featuring remote content creators, troubleshooting and solving issues when they arise</div></li><li><div>
Independent real time troubleshooting when issues arise with channel feed during live stream</div></li><li><div>
Additional ad-hoc scheduling, operational, creative and marketing tasks upon request</div></li><li><div>
Flex scheduling for this role will include weekends and nights on a regular basis</div></li></ul><b>
Required Qualifications &amp; Experience:
</b></div><div><ul><li><div>2+ years of live production experience, preferably in a broadcast or streaming environment</div></li><li><div>
Hands on experience operating broadcast playlists using Amagi, Frequency, Crispin, or others</div></li><li><div>
Independent creative decision making on content selection, playlist, and live operations in a fast paced environment without having time to always check with other stakeholders</div></li><li><div>
Knowledge of streaming protocols (rtmp, SRT, HLS) is a plus</div></li><li><div>
Experience working as part of a large team</div></li><li><div>
Experience in live event and multimedia production, preferably with a large, corporate entity or commercial institution.</div></li><li><div>
Ability to multitask and work under pressure to meet the deadlines outlined for a particular project.</div></li></ul><b>
Compensation:
</b></div><div><div><div><div>This project-based role offers an hourly pay rate of $40-50/hour depending on experience.</div></div><div><div>
</div></div></div><div><div><i>
Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></div></div></div></div></div>

Live Operations Associate (Amagi Operator)

Copper

<div><div><p>Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.<br>
<br>
Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology &ndash; the gold standard in secure custody. Copper&rsquo;s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.
<br>
<br>
Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.
<br>
<br>
In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.</p></div><div><p><b>
Department &amp; Team Purpose:</b></p>
<p>
The Client Operations team sits at the heart of Copper, acting as the frontline for client engagement, technical support and operational excellence. The team is a dynamic client focussed group, responsible for ensuring clients receive seamless, high-quality service across all touchpoints. Our team collaborates closely with Product, Engineering, Compliance, and Commercial to resolve queries, deliver insights, and continuously improve the client experience.<br>
<br>
The Client Operations team provides 24/7 support for our full contingent of global clients. As such, the team works on a shift pattern where you will be required to work 5 out of 7 days in a rotation (including weekends). Copper operates a 24/7 model to reflect the continuous nature of the markets and industry we serve. This approach not only ensures exceptional client service but also supports the operational demands of a global, always-on financial ecosystem.</p>
<p><b>
Role Purpose:</b></p>
<p>
As a Client Operations Associate in our Operations Team, you will play a crucial role in ensuring the success and satisfaction of our valued institutional clients and internal stakeholders. You will serve as the first line of defence for technical inquiries, support, troubleshooting issues, providing an exceptional client experience through expert guidance.</p>
<p><b>
Key Responsibilities of the role</b></p>
<ul>
<li>Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.</li>
<li>Take ownership and accountability of all incoming queries and managing client expectations under time pressures.</li>
<li>Work closely with clients to understand their technical requirements.</li>
<li>Collaborate with internal stakeholders across the firm to effectively resolve client queries.</li>
<li>Gather client feedback and insights, relaying this information to our product development teams.</li>
<li>Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.</li>
<li>Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity.</li>
</ul>
<p><b>Your experience, skills and knowledge</b><br>
<br>
<b>Essential</b></p>
<ul>
<li>Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.</li>
<li>Understanding of cryptocurrency technology, blockchain, and digital assets.</li>
<li>Exceptional communication and interpersonal skills, with the ability to build rapport with clients.</li>
<li>Problem-solving mindset and the ability to troubleshoot technical issues effectively.</li>
<li>Detail-oriented and organised, with excellent project management skills.</li>
<li>Self-motivated and capable of working independently as well as collaboratively within a team</li><br>
</ul>
<p><b>Desirable
</b></p><ul><li>Finra<b> </b>Series 99 Certified &ndash; Operations Professional Exam</li><br>
</ul>
<p><b>Why Copper?</b></p>
<p>
At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up.</p>
<p>
Jump into a fast-moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results&mdash;you&rsquo;ll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices.</p>
<p>
Hybrid working model &ndash; we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working.</p>
<p>
Diversity and inclusion matter to us &ndash; they&rsquo;re woven into Copper life. From employee-led groups like Women at Copper to a committee focused on community and wellbeing, you&rsquo;ll have a network that supports you from day one. Everyone voice matters.</p>
<p>
If you&rsquo;re looking to ramp up your career, or keen to do something new in your field, with us, you&rsquo;ll keep moving forward.</p>
<p>
Ready to make your mark, keep growing, and join a supportive, dynamic team? Copper&rsquo;s the place.</p>
<p><b>
The Interview Process at Copper</b></p><br>
<p>
Our interview process is designed to be thoughtful, efficient, and engaging. While specific steps may vary slightly depending on the role, the typical journey includes:</p>
<div>
<ul><li><b>Initial Screening</b> A brief conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role.</li></ul>
<ul><li><b>Technical Interview</b> A virtual session conducted via Microsoft Teams, where you'll engage with team members to discuss relevant skills, problem-solving approaches, and technical experience.</li></ul>
<ul><li><b>In-Person Interview</b> A conversation focused on team dynamics, collaboration style, and any final technical questions. This may be with cross-functional peers or leadership.</li></ul>
</div>
<p>Additional steps may be added based on the role's complexity or seniority. We aim to keep the process transparent and respectful of your time.</p>
<p><b>
Salary range</b><br>
Below, we&rsquo;ve outlined the base salary range for this position. Actual compensation may vary based on factors including experience and performance. The range listed is just one part of Copper&rsquo;s total compensation package.<br>
<br>
Base Salary Range &ndash; $65,000- $75,000</p><br>
<p><b>
Benefits</b></p>
<p>
In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment. Some of our key US benefits are highlighted below:</p>
<ul>
<li>Paid Time Off - 25 days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.</li>
<li>Comprehensive health cover - medical, optical and dental benefits.</li>
<li>Life Insurance</li>
<li>Commuter Benefit Programme</li>
</ul>
<p>If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.</p></div><div><p><i>
Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability.</i><i> If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.</i></p></div></div>

Client Operations Associate

FalconX

<div>
 <strong>
  Who are we?
  <br/>
  <br/>
 </strong>
 FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and  cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle all incoming counterparty settlement requests within a pre-agreed timeframe. Act as a point of contact for a portfolio of counterparties. Track towards assigned KPIs for trade operations.
  </li>
  <li>
   Work in concert with Trading Desk, Product, and Customer Success teams to understand and deliver on their expectations with regards to serving clients.
  </li>
  <li>
   Ensure trades, transfers and inventory reconciliation happens across different internal subsystems and external systems - banks, custodians, etc.
  </li>
  <li>
   Monitor daily inventory needs for - settlement, lending &amp; borrowing activity- and liaise directly with Treasury Management.
  </li>
  <li>
   Provide inputs to compliance and risk teams to design pragmatic controls in this environment of changing regulatory landscape.
  </li>
  <li>
   Adhere to established trade operations processes designed for regulatory compliance.
  </li>
  <li>
   Liaise with Accounting and ensure proper trade and settlement data is provided to them on a timely basis.
  </li>
  <li>
   Perform reconciliations between internal systems and external to ensure data integrity, identify breaks and resolve them by working with relevant teams.
  </li>
  <li>
   Improve reconciliation processes, provide inputs in making them robust or/and identify gaps in current reconciliations so that there is completeness.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3-5 years of experience in a trading firm, hedge fund or Investment Bank
  </li>
  <li>
   Superb self-management skills - you love organizing your work with the help of checklists and measuring your progress.
  </li>
  <li>
   Previous experience working in fast-paced, high-pressure environment
  </li>
  <li>
   Any Graduate
  </li>
  <li>
   Desire to become an expert on digital assets such as Bitcoin and Ethereum
   <br/>
   <br/>
  </li>
 </ul>
 You will be required to gain an understanding of the broader responsibilities of cryptocurrency trade operations and the life cycle of institutional trading. You should strive to be the first point of contact for trade settlements and operations. You will have exposure to a wide range of functions in a complex and dynamic market. The ability to multitask and prioritize will be key, combined with the management of critical day-to-day functions.
 <br/>
 <br/>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 Base pay for this role is expected to be between $98,000 and $124,000 USD. This expected base pay range is based on information at the time this post was generated. This role will also be eligible for other forms of compensation such as a performance linked bonus, equity, and a competitive benefits package. Actual compensation for a successful candidate will be determined based on a number of factors such as skillset, experience, and qualifications.
 <br/>
 <br/>
 <strong>
  Notice at Collection and Privacy Policy
  <br/>
  <br/>
 </strong>
 Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.
 <br/>
 <br/>
 <strong>
  Inclusivity Statement
  <br/>
  <br/>
 </strong>
 FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!
 <br/>
 <br/>
 As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.
 <br/>
 <br/>
 <em>
  FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.
  <br/>
  <br/>
 </em>
 <em>
  Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX&rsquo;s People team at recruiting@falconx.io, if you need assistance with participating in the application process.
 </em>
</div>


Trade Operations Associate

Hae CPG

<div>
 <p>
  <em>
   NOTE: To apply, please send an email to
   <u>
    people@haecpg.com
   </u>
   with "Job Application - CX Associate" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   COMPANY:&nbsp;
  </strong>
  Hae CPG
 </p>
 <p>
  ﻿
  <strong>
   POSITION:&nbsp;
  </strong>
  Customer Service Associate
 </p>
 <p>
  <strong>
   REPORTS TO:&nbsp;
  </strong>
  CX Lead
 </p>
 <p>
  <strong>
   ROLE TYPE:
  </strong>
  Full-Time
 </p>
 <p>
  <strong>
   OFFICE LOCATION:
  </strong>
  &nbsp;Headquartered in Brooklyn, NY but the role is fully remote
 </p>
 <p>
  <strong>
   HOURS:
  </strong>
  Must be comfortable with occasional weekend and holiday coverage
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  Hae CPG is an operations and supply chain consulting partner for emerging and scaling beauty and wellness brands. We operate as an extension of our clients&rsquo; internal teams, building, running, and strengthening the operational infrastructure that allows brands to grow with confidence.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our work spans both the day-to-day execution required to keep operations running smoothly and the strategic planning needed to scale sustainably.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Our areas of expertise include inventory and supply planning, production and packaging management, 3PL sourcing and transitions, retail and e-commerce fulfillment, and transportation logistics. Our team has deep experience supporting brands shipping to major retailers in the U.S. and globally, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, and more.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  The CX Associate plays a key role in delivering thoughtful, high-quality customer support across multiple Hae CPG client brands. As part of our CX team, you&rsquo;ll manage day-to-day customer inquiries, resolve order and fulfillment issues, and ensure every customer interaction is clear, empathetic, and aligned with each brand&rsquo;s voice and policies.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  This role goes beyond ticket resolution. We're looking for someone with a genuine passion for working with early-stage brands and providing exceptional customer experience. You&rsquo;ll identify patterns in customer feedback, surface operational friction points, and collaborate closely with CX and Operations leads to improve processes and the overall customer experience. Success in this role requires strong judgment, attention to detail, and the ability to balance efficiency with care in a fast-moving, multi-brand environment.
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly and professionally to customer inquiries across designated support channels (primarily email and CRM-based ticketing), ensuring timely, accurate, and brand-aligned communication. This could include reviews, chat, TikTok Shop etc.&nbsp;
  </li>
  <li>
   Own day-to-day ticket resolution, including order inquiries, shipping issues, delivery delays, returns, replacements, and general product questions
  </li>
  <li>
   Troubleshoot order and fulfillment issues and escalating when necessary
  </li>
  <li>
   Log, tag, and track recurring customer issues, trends, and friction points within the CRM and shared trackers&nbsp;
  </li>
  <li>
   Collaborate closely with the CX Manager to surface patterns, flag emerging issues, and support operational updates
  </li>
  <li>
   Follow established CX policies, macros, and SOPs while exercising sound judgment in nuanced or non-standard customer scenarios
  </li>
  <li>
   Identify tickets that require escalation, sensitive handling, or cross-functional input, and flag them clearly and proactively
  </li>
  <li>
   Support multiple brands simultaneously, adapting tone, policies, and workflows to meet each brand&rsquo;s unique needs and expectations
  </li>
  <li>
   Contribute to a high standard of customer experience by balancing efficiency, empathy, and policy adherence
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   1+ years of experience in customer experience or customer support, preferably in a DTC, e-commerce, or startup environment
  </li>
  <li>
   Strong working knowledge of Gorgias, Shopify, and spreadsheet-based logging or trackers (Google Sheets preferred) is a plus
  </li>
  <li>
   Demonstrated ability to exercise good judgment, including knowing when to escalate issues, flag risks, or ask for guidance
  </li>
  <li>
   Highly organized with strong attention to detail and the ability to manage high ticket volume without sacrificing quality
  </li>
  <li>
   Comfortable working across multiple brands at once, each with distinct products, policies, tones, and customer expectations
  </li>
  <li>
   Excellent written communication skills, with the ability to be clear, empathetic, and professional in a fully remote environment
  </li>
  <li>
   Strong problem-solving skills and the ability to investigate issues independently before escalating
  </li>
  <li>
   Reliable self-starter who can manage time effectively, follow processes, and stay accountable in a remote setting
  </li>
  <li>
   Adaptable and receptive to feedback, process changes, and evolving CX priorities
  </li>
  <li>
   Familiarity with e-commerce logistics, shipping workflows, and common carrier issues is a strong plus
  </li>
  <li>
   Working proficiency in Google Sheets, including sorting, filtering, basic formulas, and data lookups; Comfort working in shared trackers and maintaining accurate, structured logs across multiple brands
  </li>
  <li>
   Exposure to and experience working with 3PLs a plus
  </li>
  <li>
   Must be comfortable working on weekends and holidays on an as needed basis
  </li>
 </ul>
</div>


Customer Service Associate

The THC Shop, LLC

<p>Summary/Objective</p><p>The Part Time Dispensary Associate reporting directly to the Dispensary Manager, Retail Operations, is responsible for assisting in all daily operations of an Adult Use Dispensary, being part of a customer-centric team and achieving The THC Shop company initiatives. Additionally, the Dispensary Associate maintains the policies and procedures of The THC Shop and ensures compliance with all state and local laws and regulations. Responsibilities include but are not limited to:</p><p>Policies, Procedures &amp; Daily Operations</p><ul><li>Engage and educate customers in a positive manner</li></ul><ul><li>Ensure customer intake forms are accurate and complete</li></ul><ul><li>Assist in qualifying customers for our Verified Financial Hardship (VFH) program</li></ul><ul><li>Maintain compliance with all local and state regulations</li></ul><ul><li>Perform general office work, such as filing records, operating copy machines, and using email</li></ul><ul><li>Provide Dispensary General and Dispensary Leads with customer feedback on a timely basis</li></ul><ul><li>Maintain proper recordkeeping such as customer intake forms, cash handling records, chain of custody documents and waste disposal logs</li></ul><ul><li>Participate in one-minute meetings at the start of every shift to ensure uniformity in message and goals</li></ul><ul><li>Consistently deliver excellent, and compassionate customer services</li></ul><ul><li>Participate in monthly product inventory review</li></ul><p>Training &amp; Development</p><ul><li>Ensure that all customers are greeted with a helpful, pleasant and compassionate attitude; making every interaction a positive experience.</li></ul><ul><li>Proficient on HIPAA and confidentiality requirements.</li></ul><ul><li>Proficient in inventory management and point of sale platform.</li></ul><ul><li>Current on product knowledge and proper dosage.</li></ul><ul><li>Ensuring that all team members are maintaining current The THC Shop policies and procedures as well as all state and local laws and regulations.</li></ul><ul><li>Reviewing and updating customer educational materials</li></ul><ul><li>Participating in quarterly team meetings.</li></ul><p>Driving Business/Sales</p><ul><li>Reviewing sales daily and best practices to achieve goals, with team members.</li></ul><ul><li>Trained on customer services, including customer intake, product knowledge and proper dosage</li></ul><ul><li>Participating in one-minute meetings, at the start of every shift, to ensure consistency in message and goals.</li></ul><ul><li>Delivering excellent, and compassionate customer services.</li></ul><p>Company Culture</p><ul><li>Being a The THC Shop brand ambassador and representing the brand appropriately.</li></ul><ul><li>Building relationships with community leaders and trust from our neighbors.</li></ul><ul><li>Following and implementing The THC Shop core values, including respect, diversity, sustainability, research and service.</li></ul><ul><li>Ensuring adherence to The THC Shop cultural principles.</li></ul><ul><li>Maintains Dispensary aesthetic according to The THC Shop brand, including music selection and daily Dispensary cleanliness.</li></ul><ul><li>Participates and embraces a highly motivated team environment.</li></ul><ul><li>Implementing brand sales marketing strategies.</li></ul><p>Qualifications And Education</p><ul><li>Must be at least 21 years old, have a valid driver&rsquo;s license and reliable transportation</li></ul><ul><li>Experience in retail, hospitality or customer services, preferred</li></ul><ul><li>Must be able to work a flexible schedule (nights and/or weekends)</li></ul><ul><li>Excellent verbal and written communication skills, along with basic math skills</li></ul><ul><li>Participates and embraces a highly motivated team environment</li></ul><ul><li>Experience in a fast paced, high transaction environment, preferred</li></ul><ul><li>Strong organizational and decision-making skills</li></ul><ul><li>Must be computer literate &ndash; POS experience is desirable</li></ul><ul><li>High school graduate</li></ul><ul><li>Must successfully pass an extensive background check, including CORI.</li></ul><ul><li>Experience in retail, hospitality or customer services, preferred.</li></ul><ul><li>Excellent verbal and written communication skills</li></ul><ul><li>Basic math skills.</li></ul><ul><li>Ability to work in a team environment</li></ul><ul><li>Experienced in a fast paced, high transaction environment.</li></ul><ul><li>Having good organizational skills.</li></ul><ul><li>Having decision making skills.</li></ul><ul><li>Being analytical.</li></ul><ul><li>Being detail oriented.</li></ul><ul><li>Being proactive.</li></ul><p>Physical And Environmental Requirements</p><ul><li>Ability to work a minimum of 8 hours a day and rotating shifts;</li></ul><ul><li>Flexible schedule availability including nights, weekends and holidays;</li></ul><ul><li>Ability to lift, push, and pull 50 pounds;</li></ul><ul><li>Ability to sit, squat, bend, and kneel repetitively throughout a work day;</li></ul><ul><li>Ability to stand for extended periods of time;</li></ul><ul><li>Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs;</li></ul><ul><li>Ability and willingness to work in the following conditions:</li></ul><ul><li>General office environment;</li></ul><ul><li>Extended computer usage;</li></ul><ul><li>Extended phone usage including teleconferences, and</li></ul><ul><li>Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.</li></ul><p>The THC Shop encourages applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The THC Shop believes in creating and sustaining a robust policy of inclusivity and diversity.</p><p>Job Type: Part-time</p><p>Pay: From $18.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Dispensary Agent Part Time

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