customer support representative Jobs in Karachi

customer support representative

call center representative Jobs in Karachi

call center representative

customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer sales representative Jobs in Karachi

customer sales representative

customer operations representative

RTW Creation

Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) &ndash; MaleLocation:RTW CREATION,Plot No. C-144, Sector-6F, Korangi Town, Karachi Job Title:Customer Service Representative (RVR &ndash; Returns &amp; Reattempts)Department:Customer Service / Logistics OperationsReports To:Team Lead / Operations ManagerJob SummaryThe Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) is responsible for handling returned shipments and coordinating reattempt deliveries. The role focuses on reducing return ratios, improving delivery success, and ensuring a smooth customer experience through effective communication with customers, riders, and warehouse teams.Key Responsibilities<ul><li>Manage cases related to returns, failed deliveries, and reattempts (RVR)</li><li>Contact customers to confirm availability, address, and delivery preferences</li><li>Schedule and coordinate reattempt deliveries with riders/logistics teams</li><li>Update order status and remarks in CRM/system accurately</li><li>Identify reasons for returns (e.g., customer not available, wrong address)</li><li>Resolve customer complaints professionally</li><li>Follow up on pending cases until successful delivery or closure</li><li>Maintain daily reports of RVR performance</li><li>Work closely with warehouse and last-mile teams</li><li>Meet KPIs such as:</li><li>Reattempt success rate</li><li>Call handling time</li><li>Case resolution time</li></ul>Required Skills &amp; Qualifications<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>0&ndash;2 years experience in customer service / call center / logistics</li><li>Strong communication skills (Urdu + basic English)</li><li>Good problem-solving and negotiation skills</li><li>Basic computer knowledge (CRM, Excel)</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce or courier/logistics companies</li><li>Knowledge of last-mile delivery &amp; COD process</li><li>Experience handling returns or complaint management</li></ul>PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (RVR – Returns & Reattempts) – Male

Ace Marketing

Ace MarketingFull Job Description * Candidates must have strong communication and leadership skills. * Proficiency in English.The Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Karāchi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.Qualifications<ul><li>Sales and Customer Support skills</li><li>Interpersonal Skills and Customer Satisfaction skills</li><li>Ability to work in a fast-paced environment</li><li>Experience in a call center or customer service role is a plus</li><li>Fluency in english is a must</li></ul>Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Outbound Customer Calling Representatives / CSR- (Fresh Graduates + Students)

ACE Marketing (Pvt) Ltd.

We&rsquo;re Hiring: Customer Care RepresentativeSalary: PKR 30,000 &ndash; 45,000 / Month Location: Gulistan-e-Johar, Block-14, KarachiAbout the RoleWe are looking for confident and motivated individuals to join our team as International Call Center Executives. In this role, you will interact with clients on a daily basis, build strong relationships, and ensure smooth communication. This position is ideal for individuals who are punctual, determined, and eager to grow in a professional environment.What You&rsquo;ll Do<ul><li>Build and maintain positive, long-term relationships with clients</li><li>Communicate effectively with international customers on a daily basis</li><li>Track and record key metrics throughout the process</li><li>Provide excellent client service and customer support</li><li>Stay updated with industry trends and competitive landscape</li></ul>Why Join Us?<ul><li>Easy and supportive work environment</li><li>No unnecessary pressure&mdash;just consistency and dedication required</li><li>Opportunity to earn competitive income and grow financially</li><li>Learn valuable communication and client-handling skills</li><li>Career growth opportunities within the company</li></ul>Skills Required<ul><li>Strong communication skills (spoken &amp; written English)</li><li>Telesales and client-handling abilities</li><li>Basic leadership and problem-solving skills</li><li>Customer service mindset</li></ul>Apply now and become part of a growing team!Job Types: Full-time, Part-timePay: From Rs35,000.00 per monthApplication Question(s):<ul><li>Are you located near Gulistan e Johar or Gulshan e Iqbal?</li></ul>Work Location: In person

Customer Care Representative - Immediate Hiring

Marine Traders Pvt Ltd

Key Responsibilities:<ul><li>Handle inbound and outbound customer interactions (calls, emails, chats) professionally</li><li>Provide accurate information and resolve customer queries in a timely manner</li><li>Maintain a high level of customer satisfaction and service quality</li><li>Manage and update customer records in CRM systems</li><li>Meet daily/weekly/monthly performance targets (KPIs)</li><li>Handle customer complaints with patience and problem-solving skills</li><li>Coordinate with internal teams to ensure quick issue resolution</li><li>Conduct follow-ups and ensure customer retention</li></ul>Requirements:<ul><li>Excellent spoken and written English (mandatory)</li><li>Neutral or American accent with clear pronunciation and fluency</li><li>Prior experience in BPO/Call Center or international customer service preferred</li><li>Strong listening, communication, and interpersonal skills</li><li>Ability to work in night shifts (as per international time zones)</li><li>Basic computer skills (MS Office, CRM tools)</li></ul>*Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li><li>Can work in night shift? ( 8 pm to 5am )</li><li>Can Travel to DHA Rahat?</li></ul>Work Location: In person

Customer Service Representative - BPO

Ace MarketingFull Job DescriptionWe are looking for dynamic and motivated individuals to join our team as Call Center Representatives. Candidates must possess strong communication abilities and demonstrate effective leadership skills.This is a full-time, on-site role based in Karachi.Key Responsibilities:<ul><li>Deliver outstanding customer service through outbound calls.</li><li>Address and resolve customer inquiries efficiently.</li><li>Provide accurate information regarding products and services.</li><li>Maintain a professional and positive attitude in all customer interactions.</li></ul>Qualifications:<ul><li>Strong sales and customer support skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Prior experience in a call center or customer service role is an advantage.</li><li>Minimum qualification: High school diploma or equivalent.</li><li>Additional education or certification in customer service is a plus.</li><li>Proficiency in English is required.</li></ul>Compensation:<ul><li>Basic Salary + Commission</li></ul>Job Types: Full-time, Part-time Pick &amp; drop is available for females.Job Type: Full-timePay: Up to Rs35,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan-e-Johar, Karachi?</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Hiring: Customer Service Representatives/ CSR- (Outbound)

Turn Up Technologies

Job Title: Customer Support Representative (CSR) &ndash; Ticketing &amp; Client OperationsCompany: Turn Up Technologies Shift: Rotational Shift (10:00 AM &ndash; 6:00 PM or 3:00 PM &ndash; 11:00 PM)Role OverviewTurn Up Technologies is hiring a detail-oriented and service-focused Customer Support Representative (CSR) to manage client communication, ticketing workflows, and operational documentation. This role requires strong English communication skills, structured ticket handling expertise, and solid MS Excel proficiency to ensure smooth service delivery and accurate reporting.Key Responsibilities<ul><li>Manage and respond to client queries via ticketing systems, email, and chat professionally and promptly.</li><li>Log, update, track, and close support tickets with complete documentation.</li><li>Perform accurate data entry and maintain updated client records.</li><li>Prepare and manage operational reports using MS Excel (formulas, filters, sorting, basic pivot tables).</li><li>Coordinate client concerns with internal teams and ensure timely resolution.</li><li>Maintain proper follow-ups to ensure no open ticket remains unattended.</li><li>Document all customer interactions systematically.</li><li>Monitor SLAs and ensure service quality standards are met.</li><li>Maintain a professional tone while handling international clients.</li></ul>Requirements<ul><li>Excellent English communication skills (Written &amp; Verbal) &ndash; Mandatory</li><li>Proven experience as a Customer Support Representative.</li><li>Experience working with ticketing systems ( ClickUp, or similar).</li><li>Strong data entry skills with high accuracy.</li><li>Strong time management and multitasking skills.</li><li>Problem-solving mindset and structured workflow approach.</li><li>Experience dealing with international clients is preferred.</li><li>Background in IT services, web development, digital marketing, or software companies is a plus.</li></ul>Benefits<ul><li>Performance-based incentives.</li><li>Professional and growth-oriented work environment.</li><li>Clear operational structure and career development opportunities.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with rotational shifts?</li></ul><ul><li>Please mention your current and expected salary.</li></ul>Work Location: In person

Customer Service Representative

SNS Shipping Agency

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our logistics team. The ideal candidate will act as the primary point of contact for clients, ensuring smooth communication, timely shipment updates, and effective resolution of customer inquiries related to transportation and delivery services.Key Responsibilities:<ul><li>Serve as the first point of contact for customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding shipment status, delays, and delivery schedules</li><li>Coordinate with operations, warehouse, and transport teams to ensure timely deliveries</li><li>Handle customer complaints and resolve issues efficiently and professionally</li><li>Maintain records of customer interactions, transactions, and feedback</li><li>Assist in documentation related to shipping, billing, and logistics processes</li><li>Build and maintain strong relationships with clients to ensure satisfaction and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent experience</li><li>Freshers Can also apply</li><li>Proven experience in customer service, preferably in logistics or supply chain</li><li>Strong communication and problem-solving skills</li><li>Ability to work in a fast-paced environment and handle multiple tasks</li><li>Proficiency in MS Office and CRM systems</li></ul>Job Type: Full-timeWork Location: In person

Explore 1376+ Customer operations representative in Karachi this May. Find roles across top companies and apply now to boost your career.

1376 customer operations representative jobs In Karachi

Customer Service Representative (RVR – Returns & Reattempts) – Male

Outbound Customer Calling Representatives / CSR- (Fresh Graduates + Students)

Customer Care Representative - Immediate Hiring

Customer Service Representative - BPO

Hiring: Customer Service Representatives/ CSR- (Outbound)

Customer Service Representative

Customer Service Representative