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customer service representative Jobs in Dubai

customer service representative

customer relations manager

neo immigration consultants - fzco

<p><b>Job Title:</b> Relations Manager &ndash; Real Estate</p><p><b>About the Role</b></p><p>We are seeking a proactive and client-focused <b>Relations Manager</b> to join our dynamic real estate team in Dubai. The ideal candidate will be responsible for building and maintaining long-term relationships with clients, ensuring exceptional service, and driving customer satisfaction and loyalty. You will act as the key point of contact between clients and the company, ensuring a seamless and professional experience throughout the property buying or selling process.</p><p><b>Key Responsibilities</b></p><ul><li>Develop and maintain strong, long-term relationships with clients to ensure satisfaction and repeat business.</li><li>Act as the primary point of contact for client inquiries, concerns, and feedback, ensuring timely and professional responses.</li><li>Collaborate with the sales, marketing, and operations teams to provide clients with a smooth and efficient service experience.</li><li>Assist clients throughout their property journey &mdash; from initial inquiry to closing and after-sales support.</li><li>Organize and participate in client meetings, property visits, and follow-ups to build trust and rapport.</li><li>Maintain a thorough understanding of the company&rsquo;s property portfolio, market trends, and industry developments.</li><li>Prepare and maintain accurate client records, reports, and communication logs using CRM software.</li><li>Contribute to the development of customer engagement strategies to enhance retention and satisfaction.</li><li>Attend company meetings, training sessions, and industry events to strengthen relationships and stay updated on best practices.</li></ul><p><b>Requirements</b></p><ul><li>Proven work experience as a Relations Manager, Client Relationship Executive, or similar role, preferably in real estate or property management.</li><li>Strong interpersonal, communication, and negotiation skills.</li><li>Customer-centric approach with a passion for delivering outstanding service.</li><li>Ability to multitask, manage time effectively, and handle a fast-paced work environment.</li><li>Proficiency in Microsoft Office Suite and CRM systems.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Real Estate, or a related field.</li><li>Excellent presentation and problem-solving abilities.</li><li>Fluency in English; Arabic or other languages are an advantage.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary package with performance-based incentives.</li><li>Company-provided visa and employment benefits.</li><li>Health insurance and annual leave as per UAE labour laws.</li><li>Positive and supportive work environment within a growing real estate firm.</li><li>Career development and training opportunities to help you excel in your role.</li><li>Opportunity to work with a reputable real estate company and build long-lasting client relationships.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED6,500.00 - AED8,000.00 per month</p><p>Experience:</p><ul><li>real estate: 2 years (Required)</li></ul><p>Language:</p><ul><li>Chinese (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Relationship Manager

Concentrix

<div><div><div><p><b>Customer Service and Support
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Operations Manager<p>
Job Description</p>
The Operations Manager &ndash; Customer Relations Centre will oversee the end-to-end management of client&rsquo;s multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.<br>
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.<h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><div><b>
Operational Leadership</b></div><ul><li>
Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).</li><li>
Monitor performance against SLAs, KPIs, and luxury service benchmarks.</li><li>
Drive issue resolution, escalation management, and root-cause analysis.</li><li>
Ensure workforce planning, scheduling, and staffing are optimized for service excellence.</li></ul><p><b>
Transition &amp; Change Management</b></p><ul><li>
Lead transitions for new maisons, markets, or services into the call center ecosystem.</li><li>
Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage</li><li>
Ensure smooth implementation of new technologies (AI, automation, CRM platforms).</li><li>
Establish governance mechanisms for change management and service continuity.</li></ul><p><b>
Client Experience &amp; Quality</b></p><ul><li>
Partner with maisons to tailor support to brand-specific tone and expectations.</li><li>
Develop a quality and training framework that ensures interactions reflect brand&rsquo;s luxury ethos.</li><li>
Translate <b>Voice of the Customer</b> insights into tangible improvements.</li><li>
Embed personalization and empathy into service design.</li></ul><p><b>
People Leadership</b></p><ul><li>
Recruit, coach, and develop a multilingual, multicultural team.</li><li>
Create a <b>luxury service culture</b> with accountability, motivation, and engagement.</li><li>
Establish career development pathways and ensure retention of top talent.</li></ul><p><b>
Governance &amp; Compliance</b></p><ul><li>
Deliver all contractual and performance commitments.</li><li>
Maintain robust reporting, documentation, and operational audits.</li><li>
Partner with compliance and brand teams to safeguard client data and brand reputation.</li></ul><p><b>
Continuous Improvement &amp; Innovation</b></p><ul><li>
Identify opportunities for <b>process optimization and cost efficiency</b> without compromising luxury standards.</li><li>
Champion innovation in CX delivery (digital channels, AI, proactive service).</li><li>
Benchmark against industry best practices to maintain client&rsquo;s leadership in service.</li></ul><p><b>
Stakeholder Engagement</b></p><ul><li>
Act as the <b>primary operational partner</b> for maisons and regional leadership.</li><li>
Provide actionable business insights, reports, and recommendations.</li><li>
Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an <b>integrated client journey</b>.</li></ul><div></div><p><b>
Qualifications &amp; Experience</b></p><ul><li>
Bachelor&rsquo;s degree in Business, Operations, or related field (Master&rsquo;s preferred).</li><li>
10+ years of call center / CX operations experience, with at least 3+ years in leadership.</li><li><b>
Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.</b></li><li>
Demonstrated success in <b>transitions, implementations, or large-scale operational setups</b>.</li><li>
Strong background in <b>luxury, retail, hospitality, or premium service environments</b>.</li><li>
Expertise in <b>CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)</b>.</li><li>
Commercial acumen: experience in budgeting, cost control, and efficiency management.</li><li>
Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.</li></ul><div></div><p><b>
Personal Attributes</b></p><ul><li><b>
Polished and professional presence</b> consistent with luxury service environments.</li><li><b>
Client-first mindset</b> with empathy and attention to detail.</li><li>
Resilient under pressure, structured in problem-solving.</li><li>
Hands-on, collaborative, and solutions-oriented leader.</li><li>
Culturally agile and comfortable managing diverse, multilingual teams.</li></ul><div></div><p><b>
Success Measures</b></p><ul><li><b>
Operational KPIs:</b> SLAs, AHT, FCR, CSAT consistently met or exceeded.</li><li><b>
Transition Success:</b> New Maison/market integrations delivered on time and seamlessly.</li><li><b>
Quality &amp; Experience:</b> Client feedback reflects luxury service standards.</li><li><b>
Stakeholder Satisfaction:</b> Strong partnership feedback from Maisons and regional teams.</li><li><b>
Continuous Improvement:</b> Measurable efficiency gains and service enhancements delivered.</li></ul><p>
tal plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.</p><p></p><h2 class="jobSectionHeader"><b><br>
Disclaimer</b></h2><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Location:</p>
ARE Dubai - Property# BCB2 515, Dubai CommerCity<p>
Language Requirements:</p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Operations Manager

XM Radio

<div><div><div><b>Kazakh-Speaking Client Relations Manager<br>
</b></div><div></div><br>
<div><b>The Role:</b></div><div></div><div><br>
We are looking for a passionate and self-motivated professional to join our Client Relations team.</div></div>
<div><div><h3 class="jobSectionHeader"><b>The main responsibilities of the position include:</b></h3><ul><li><ul><li>
Develop and maintain excellent relationships with prospective and existing clients.</li><li>
Responsible for activating new client leads and following up with potential clients.</li><li>
Handle client inquiries and ensure that high level service is provided.</li><li>
Perform personal clientele analysis and take actions as required.</li><li>
Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.</li><li>
Ensure compliance with the company&rsquo;s legal guidelines and compliance procedures.</li><li>
Provide suggestions on system enhancements.</li><li>
Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.</li><li>
Contribute to the team effort by achieving targeted results.</li><li>
Cooperate effectively with other departments as necessary.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Main requirements:</b></h3><ul><li><ul><li>
Degree in any business-related field.</li><li>
Client handling experience in the financial services sector will be considered an advantage.</li><li>
Fluent Kazakh speaker with excellent oral and written skills in English.</li><li>
Reliable, with integrity of character.</li><li>
Outstanding communication and interpersonal skills.</li><li>
Dynamic, innovative and target oriented.</li><li>
Strong computer literacy.</li><li>
Valid work permit required.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Benefit from:</b></h3><ul><li><ul><li>
Attractive remuneration package plus performance related reward</li><li>
Intellectually stimulating work environment</li><li>
Continuous personal development and international training opportunities</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>The Hiring Experience: What Awaits You</b></h3><ul><li><ul><li>
Let&rsquo;s Connect &ndash; Intro Chat with Talent Acquisition and Your Future Team</li><li>
Show Your Skills &ndash; Live Technical Session</li></ul></li></ul></div></div><br>
<div></div>
<div><div><b>
All applications will be treated with strict confidentiality!</b></div></div><br>
<div></div>
<div><div>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Kazakh-Speaking Client Relations Manager

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Dubai, United Arab Emirates</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><ul><li></li></ul></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><p><b>Key Responsibilities:</b></p>
<ul><li><b>Responsible for client outreach, showcase our creative work and securing new projects/ opportunities for the company.
</b></li></ul><ul><li><b>Respond promptly to client inquiries, provide detailed product/service information, create and send price quotations, and manage order processing from start to finish.</b></li>
<li><b>Gather client requirements, communicate specifications to studio staff, and follow up during production and after delivery to ensure satisfaction.</b></li>
<li><b>Maintain an up-to-date customer database, record all communications, and nurture relationships for repeat business and referrals.</b></li>
<li><b>Represent the studio at trade shows, exhibitions, or presentations; gather client feedback and build key accounts.</b></li>
<li><b>Track sales performance metrics and collaborate with the operation team to reach new audiences and improve offers.</b></li>
</ul>
<p><b>Qualifications &amp; Skills:</b></p>
<ul><li><b>Minimum of 3 years of experience in relevant field
</b></li><li><b>Architectural background is preferred
</b></li><li><b>Strong communication and interpersonal skills with a customer-focused attitude.</b></li>
<li><b>Experience in sales, customer service, or client relations preferred.</b></li>
<li><b>Excellent organizational skills with attention to detail.</b></li>
<li><b>Ability to multitask and manage follow-ups effectively.</b></li>
<li><b>Comfortable representing the company at events and engaging with diverse audiences</b></li></ul></div></div><p></p>

Sales and Customer Relations Specialist

International Free Zone Authority | IFZA

<div>
 The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
 <br/>
 <br/>
 Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
   <br/>
  </li>
  <li>
   Issuing quotes and providing license-related documentation to clients and professional partners
   <br/>
  </li>
  <li>
   Monitoring and updating the CRM system regularly when managing a portfolio of work
   <br/>
  </li>
  <li>
   Accurately analyzing the content of all documentation such as passports, application forms and resolutions
   <br/>
  </li>
  <li>
   Responding to all partners&rsquo; and clients&rsquo; emails and queries on a range of scenarios faced by licensees
   <br/>
  </li>
  <li>
   Delivering exceptional levels of customer service, ensuring IFZA&rsquo;s reputation and integrity is maintained
   <br/>
  </li>
  <li>
   Fostering long-lasting business relationships with clients and professional partners
   <br/>
  </li>
  <li>
   Handling complaints and finding optimal solutions to ensure clients&rsquo; happiness and retention
   <br/>
  </li>
  <li>
   Operating closely with sales, finance, and renewals departments
   <br/>
  </li>
  <li>
   Performing other job-related duties as assigned by Management
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Full English proficiency is required
   <br/>
  </li>
  <li>
   Additional spoken languages are a plus
   <br/>
  </li>
  <li>
   Intermediate computer literacy is required e.g., MS Office
   <br/>
  </li>
  <li>
   Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
   <br/>
  </li>
  <li>
   Strong attention to details
   <br/>
  </li>
  <li>
   Customer Service and Client Relationship Management experience is advantageous
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits
 <br/>
 <br/>
 <p>
  As an employee of IFZA, you can expect:
  <br/>
 </p>
 <ul>
  <li>
   24 working days as annual leave
   <br/>
  </li>
  <li>
   Annual flight home
   <br/>
  </li>
  <li>
   Life insurance plan
   <br/>
  </li>
  <li>
   Medical insurance plan (with the option to upgrade at your own cost)
   <br/>
  </li>
  <li>
   Bonus scheme (in relevant departments)
   <br/>
  </li>
  <li>
   Access to exclusive Fazaa discounts (applicable in participating retail stores, food &amp; beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
   <br/>
  </li>
 </ul>
</div>


Client Relations Officer

Client of Talent Bridge HR Consultancy Dubai

<p> <strong>Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai</strong> </p>
<p> <strong>Location:</strong> Muhaisnah 1, Dubai, United Arab Emirates<br>
<strong>Industry:</strong> Healthcare / Patient Services / Hospitality<br>
<strong>Reports To:</strong> Hospital Administration / Foundation Leadership<br>
<strong>Salary (tax-free):</strong> Please fill in your expectation in the application</p>
<p> <strong>Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai</strong> </p>
<p> <strong>About the Role:</strong> <br>
Our client, a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE, is seeking a <strong>Patient Experience Manager</strong> to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education, providing a secure and dynamic environment that fosters growth and development.</p>
<p>This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.</p>
<p> <strong>Key Responsibilities</strong> </p>
<ul>
 <li>Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.</li>
 <li>Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.</li>
 <li>Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.</li>
 <li>Develop, implement, and monitor patient experience policies, standards, and training programs.</li>
 <li>Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.</li>
 <li>Manage escalated concerns and resolve issues with empathy and professionalism.</li>
 <li>Benchmark patient service standards against best practices in both healthcare and luxury hospitality.</li>
 <li>Train and mentor staff to deliver premium, patient-focused service.</li>
</ul>
<p> <strong>Candidate Requirements</strong> </p>
<ul>
 <li>Proven track record in a <strong>similar role</strong> within healthcare or luxury hospitality.</li>
 <li>Strong understanding of premium patient or customer experience management.</li>
 <li>Excellent communication, leadership, and interpersonal skills.</li>
 <li>Healthcare/medical knowledge is not required, but prior exposure is an advantage.</li>
 <li>Professional, polished, and customer-focused personality with attention to detail.</li>
</ul>
<p> <strong>Benefits &amp; Compensation</strong> </p>
<ul>
 <li>Stable and secure work environment within a prestigious Foundation.</li>
 <li>Excellent career growth and long-term opportunities.</li>
 <li>Competitive compensation package and benefits as per UAE Labour Law.</li>
</ul>
<p> <strong>Similar Job Titles in Dubai</strong> </p>
<ul>
 <li>Patient Experience Manager</li>
 <li>Guest Relations Manager Healthcare</li>
 <li>Patient Services Manager</li>
 <li>Healthcare Customer Experience Lead</li></ul>

Patient Experience Manager

NSV Trading LLC

<p>As a Customer Relations Coordinator you are responsible in processing the sales orders efficiently, assisting the sales managers in communicating with the customers regarding the status of their orders, and arranging cost-effective and efficient transportation services.</p><p><b>2) RESPONSIBILITIES:</b></p><p>&middot; Maintaining assigned customer accounts and providing ongoing customer support from recording to fulfillment of Customers&rsquo; Sales Orders</p><p>&middot; Processing, verifying, and posting Invoices and Delivery Notes/ Packing List</p><p>&middot; Working with Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.</p><p>&middot; Generating and managing reports presented to Customer Relations Manager</p><p>&middot; Integrating suitable technology solutions to optimize logistical services and communication channels</p><p>&middot; Assessing customer needs and determining suitable modes of transportation that align with cost and timeframe expectations</p><p>&middot; Addressing customer concerns and finding innovative solutions for complex logistical challenges</p><p>&middot; Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents</p><p>&middot; Developing and maintaining an effective carrier network and excellent customer relationships</p><p>&middot; Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.</p><p>&middot; Handling communications with clients and vendors via phone, email, and in-person</p><p>&middot; Assisting with audits, fact checks, and resolving discrepancies</p><p>&middot; Other ad-hoc tasks may be added, as deemed necessary</p><p><b>3) JOB SPECIFICATION:</b></p><p><i>Qualifications:</i></p><ul><li>Bachelor's degree in Commerce, Accounting, Supply Chain/Logistics, or related field.</li></ul><p><i>Experience:</i></p><p>&middot; 2+ years of relevant experience in trading, supply chain, accounting, or other related fields.</p><p>&middot; Relevant experience in OEM vehicle spare parts manufacturing company an advantage.</p><p><i>Trainings &amp; Certifications:</i></p><ul><li>Certified Customer Relations/Customer Service Support</li></ul><p><i>Skills:</i></p><p>&middot; Advanced working knowledge of MS Excel and basic accounting knowledge</p><p>&middot; Attention to accuracy and detail required.</p><p>&middot; Ability to work in a fast-paced environment.</p><p>&middot; Detail-oriented with excellent record-keeping.</p><p>&middot; Customer-centered approach.</p><p>&middot; Logistics management know-how.</p><p><b>4) CORE AND FUNCTIONAL COMPETENCIES</b></p><ul><li>Communication skills</li><li>Customer service skills</li><li>Problem solving skills</li><li>Decision making</li><li>Logistics skills</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Must have bachelor's degree in commerce, Accounting, Supply Chain/Logistics, or related field.</li><li>Must have 2+ years of relevant experience in trading, supply chain, accounting, or other related fields.</li><li>Relevant experience in OEM vehicle spare parts manufacturing company an advantage.</li><li>Do you have Advanced working knowledge of MS Excel and basic accounting knowledge</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul>

Customer Relations Coordinator

Explore 6382+ Customer relations manager in Dubai this October. Find roles across top companies and apply now to boost your career.