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customer relations manager

Findr

1. Customer Relationship Management· Maintain and update customer databases with accurate information.· Track customer preferences, purchase patterns, and feedback to personalize communication.· Build long-term customer relationships to increase loyalty and repeat purchases.2. Sales & Customer Insights· Analyze customer data to identify buying trends and high-value customers.· Share insights with the sales and marketing teams to support targeted campaigns.· Monitor customer lifecycle stages and create retention strategies.3. Loyalty Program Management· Manage and grow the brand’s loyalty program.· Track points, rewards, and redemptions.· Engage customers through personalized offers based on their perfume preferences.4. Campaign Management· Assist in planning and executing CRM email/SMS/WhatsApp campaigns.· Segment customers for specific product launches or promotions.· Track campaign performance (open rate, conversion rate, retention rate).5. Customer Service Support· Coordinate with retail teams to resolve customer issues or complaints quickly.· Collect and record customer feedback from stores and online platforms.· Ensure a smooth customer journey from inquiry to post-purchase.

Customer Relations Manager

TXM Solutions

<div>
 
 
 JOB SPECIFICATION: CLIENT RELATIONS MANAGER
 
 
 
 
 
 
 
 JOB SUMMARY:
 
 
 
 The Client Relations Manager will be responsible for managing the internal complaints department and serve as a liaison between the regulators, clients and Banxso, through collaboration with internal departments to ensure that Banxso meets and exceeds its clients&rsquo; needs by creating, nurturing, and maintaining strong positive relationships between Banxso, the regulators and its clients addressing their queries and concerns promptly and effectively.
 
 
 
 
 
 This role plays a critical role to ensure full client satisfaction by delivering exceptional customer service. This role requires a person to deal with the regulator and clients from the beginning of their concern or enquiry; to know how to fully investigate, assess and address the client&rsquo;s concerns and inquiries from start to finish (resolution) is crucial.
 
 
 This person should always be promoting Banxso, by fostering a culture of continuous improvement, increasing client loyalty, long term business success and trust in the Banxso brand which is essential to our reputation and growth.
 
 
 
 
 
 
 Key Duties and Responsibilities, including but not limited to:
 
 
 
 
 
 
 
 Complaints Handling:
 
 Receive, review, and investigate customer complaints promptly by collaborating with the complaints teams and relevant departments to gather information and insights for complaint resolution by ensuring timely and accurate responses to customers, keeping them informed throughout the resolution process.
 
 
 
 
 
 
 Process Improvement:
 
 Identify patterns and trends in customer complaints to improve overall service delivery by working closely with the client relations officers and other departments to address systemic issues contributing to complaints, developing, and implementing improvements to prevent future complaints.
 
 
 
 
 
 
 Team Leadership:
 
 Supervise and lead a team of client relations officers by providing training and guidance to team members on effective complaint handling and monitoring team performance, ensuring adherence to established processes and standards.
 
 
 
 
 
 
 Compliance and Documentation:
 
 Ensure compliance with relevant regulations, regulators, and internal policies in the complaints resolution process by maintaining accurate and comprehensive records of all complaints and their resolutions, preparing reports for management, summarizing complaint data, and highlighting areas for improvement and recommendations.
 
 
 
 
 
 
 Customer Communication:
 
 Develop and maintain communication channels to keep customers informed about the status of their complaints and implement strategies to enhance customer satisfaction and loyalty.
 
 
 
 
 
 
 Collaboration:
 
 Work closely with other departments, such as legal, compliance, customer support, quality control, onboarding sales and retentions to address root causes of complaints, participating in cross-functional teams to implement process improvements and enhance overall customer experience.
 
 
 
 
 
 
 QUALIFICATIONS AND SKILLS:
 
 
 <ul>
 <li>
 Bachelor's degree in LLB
 </li>
 <li>
 Admitted attorney (preferably)
 </li>
 <li>
 Must be able to draft legal correspondence.
 </li>
 <li>
 Must be deadline driven and outcome orientated.
 </li>
 <li>
 Proven experience in a complaints management role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Analytical and problem-solving abilities.
 </li>
 <li>
 Familiarity with relevant industry regulations and best practices.
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion.
 </li>
 <li>
 Proficiency in using complaint management software and other relevant tools.
 </li>
 </ul>
 
 
</div>

Client Relationship Manager

XM Radio

<div><div><div>Kazakh-Speaking Client Relations Manager 
</div><div></div> 
<div>The Role:</div><div></div><div> 
We are looking for a passionate and self-motivated professional to join our Client Relations team.</div></div>
<div><div><h3 class="jobSectionHeader">The main responsibilities of the position include:</h3><ul><li><ul><li>
Develop and maintain excellent relationships with prospective and existing clients.</li><li>
Responsible for activating new client leads and following up with potential clients.</li><li>
Handle client inquiries and ensure that high level service is provided.</li><li>
Perform personal clientele analysis and take actions as required.</li><li>
Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.</li><li>
Ensure compliance with the company&rsquo;s legal guidelines and compliance procedures.</li><li>
Provide suggestions on system enhancements.</li><li>
Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.</li><li>
Contribute to the team effort by achieving targeted results.</li><li>
Cooperate effectively with other departments as necessary.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Main requirements:</h3><ul><li><ul><li>
Degree in any business-related field.</li><li>
Client handling experience in the financial services sector will be considered an advantage.</li><li>
Fluent Kazakh speaker with excellent oral and written skills in English.</li><li>
Reliable, with integrity of character.</li><li>
Outstanding communication and interpersonal skills.</li><li>
Dynamic, innovative and target oriented.</li><li>
Strong computer literacy.</li><li>
Valid work permit required.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Benefit from:</h3><ul><li><ul><li>
Attractive remuneration package plus performance related reward</li><li>
Intellectually stimulating work environment</li><li>
Continuous personal development and international training opportunities</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">The Hiring Experience: What Awaits You</h3><ul><li><ul><li>
Let&rsquo;s Connect &ndash; Intro Chat with Talent Acquisition and Your Future Team</li><li>
Show Your Skills &ndash; Live Technical Session</li></ul></li></ul></div></div> 
<div></div>
<div><div>
All applications will be treated with strict confidentiality!</div></div> 
<div></div>
<div><div>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Kazakh-Speaking Client Relations Manager

Lufthansa Technik

<div>
 The sky&rsquo;s the limit in Dubai - join our dynamic Fulfillment team and play a pivotal role in delivering excellence for the Aircraft Component Segment across the thriving Middle East and Africa region! Ready to soar? Apply today.
 
 
 
 Tasks
 
 
 
 <ul>
 <li>
 Central contact person within customer service for all issues of daily operational business of high complexity and escalation
 </li>
 <li>
 Manage the customer relationship at operational level and ensure its ongoing development
 </li>
 <li>
 Monitor costs and revenue on the relevant customer contract independently.
 </li>
 <li>
 Analyze profitability and ensure invoicing in line with customer contract
 </li>
 <li>
 Identify and manage revenue opportunities and realize cross- and up-selling potential within area of responsibility
 </li>
 <li>
 Processing and management of customer complaints; ensure feedback within LHT&rsquo;s Quality Management System
 </li>
 <li>
 Prepare performance dialog with the customer and internal interfaces within LHT and lead it based on the available reports and KPIs
 </li>
 <li>
 Assume key user functionality for projects, processes and interfaces; Assist and instruct employees
 </li>
 <li>
 Develop and implement customer-specific special processes
 </li>
 <li>
 Ensure that customer information systems are well maintained and that operational customer service receives all necessary work information
 </li>
 <li>
 Work in and with various IT systems, such as SAP, E-bat, MAX-LRU, SAP
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Knowledge of economic principles and contexts
 </li>
 <li>
 Fluent in English, Arabic and/or German desirable
 </li>
 <li>
 Very high service and customer orientation, sociable
 </li>
 <li>
 Good computer skills (MS-Office, SAP R / 3)
 </li>
 <li>
 Ability to work within teams
 </li>
 <li>
 Ability to guide employees
 </li>
 <li>
 Creativity / innovative thinking
 </li>
 <li>
 High degree of flexibility
 </li>
 <li>
 Independent and systematic working within a rapidly changing environment
 </li>
 <li>
 Responsibility and self-initiative
 </li>
 <li>
 Openness for professional development
 </li>
 <li>
 Ability to handle stress
 </li>
 <li>
 Willing to travel
 </li>
 <li>
 University or technical college degree preferably with aviation background
 </li>
 <li>
 3-5 years relevant experience in a customer relations / client servicing role, preferably in the aviation industry, material management, technical customer service or maintenance of aircraft
 </li>
 <li>
 Experience of working in a multinational company
 
 </li>
 </ul>
</div>

Customer Services Manager - Dubai

The Emirates Group

Plan <ul> <li>Deliver the agreed sales &amp; marketing B2B strategy to achieve both individual and team goals.</li> <li>Consolidate, explore, and develop new businesses through constant market research and dynamic selling techniques. </li> <li>Plan, prepare, and deliver customer account presentations and customer/sales performance reviews. </li> <li>Plan monthly operational meetings in cooperation with the Customer Relations Officers for key accounts and ensure that any feedback is addressed appropriately. </li> <li>Research, compile and analyse market intelligence from various sources in order to identify trends, innovation and new products. Grow our product and customer value proposition by marketing a full product service catalogue. </li> </ul> Lead <ul> <li>Actively leverage and drive the customer relationship to upsell and cross sell our services by promoting products portfolio to meet sales/financial targets and in line with the agreed strategy. </li> </ul> <ul> <li>Manage and negotiate commercial requests for new and existing customers by acting as the point of contact, identify and propose a unique selling proposition maximising the benefits, be accountable for a smooth operational and commercial implementation. </li> <li>Cooperate with internal and external operational stakeholders and liaise with customers to ensure the product is successfully implemented, contributes to the customer satisfaction, and generates incremental profit. </li> <li>Manage the contract cycle for corporate accounts, as per the department process, negotiate new agreement and renegotiate existing ones ensuring contractual, financial and legal compliance. </li> <li>Collaborate with the operations to identify any deviation and align commercial with operations. Update contracts as per company strategy, local requirements, laws and regulations. </li> <li>Monitor financial exposure, support resolution of payment issues and collaterals requirements with Group Finance through a collaborative and pro-active approach. </li> </ul> Execute <ul> <li>Tap diverse business markets and increase market penetration for sustained business growth by exploring the market and end-user segment including but not limited to business travellers, exhibitors, trade communities, corporations, government agencies, travel agencies, incentive groups, etc. </li> <li>Manage customer database for effective sales tracking and generation of a direct mailing list for various accounts. </li> <li>Analyse monthly sales performance to ensure that all 600+ corporate accounts in the UAE are regularly engaged and serviced. </li> <li>Recommend and implement necessary corrective actions on sales performance to achieve sales and customer satisfaction targets. </li> <li>Manage internally the CSAT/Customer survey communication, partner with CRM team in order to maximize effectiveness of customer feedback, analyse the results and establish an action plan in cooperation with the operations to maintain customers advocacy </li> <li>Update and maintain Salesforce CRM with all relevant information pertaining to the customers, including sales pipeline and contract cycle. </li> <li>Support internal and external audits and certifications. </li> <li>Act as conduit in case of safety investigation between customers, Safety &amp; Compliance, Group Legal and Group Insurance departments. Promote and support environment, health, and safety initiatives and strategy to maintain a safe working environment. </li> <li>Ensure proper compliance with the company s Authority Manual and Corporate Governance policies including but not limited to credit notes. </li> </ul>

Senior Sales Executive

BALMAIN PARIS L.L.C

planning & Budgeting:• Prepare the budget for all Shops in terms of both quantity & value: monthly, quarterly, and annually.• Perform Market research and submit detailed reports to the direct manager including competitors’ products, prices, visual merchandising, fits, and sizes that are not available in our stock.• Prepare SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis for prospective new shops.• Implementing the Brand concept of each brand as per Head Office direction & guidelines.• Arrange promotions and marketing strategies and trends. Marketing & Sales:• Prepare a detailed sales strategy plan.• Prepare Sales Budget monthly and annually and need to set & achieve hourly, daily, weekly, monthly, quarterly, semi-annually, and annual shops targets.• Analyze Sales: daily, weekly, monthly, quarterly, semi-annually, and annually and ensure an uptrend graph.• Monitor average bill transactions (both in terms of quantity & value) of each shop after analyzing them, review average invoice value closely to ensure that the total value of purchase goes always in an up-trend, in addition to creating plans to increase the average bill.• Review daily, weekly, and monthly sales of each transaction and focus on selling full outfits/a complete set of clothes.• Follow up on customer’s orders and ensure their satisfaction at all times. Product Merchandising :• Prepare distribution plan for all items to the shops.• Ensure that the replenishment takes place either through auto-replenishment from the DIP warehouse or by intra-store replenishment on time.• Ensuring that all goods that are available in stock get fair treatment in terms of display.• Analyze product movement and provide feedback on product movement to direct Manager with suggestions on future orders.• Communicate with Retail Merchandisers regarding shop orders, missing items, and fast-moving & slow-moving items, and coordinate with merchandisers for moving the fast-moving items from non-performing shops.• Conduct product research on current and future trends and requirements for the brands. Visual Merchandising :• Cooperate with the Visual Merchandising team for proper Visual Merchandising display as per brand concept. Assist in setting Visual Merchandising standards for our brands.• Evaluate the display of the VM and its effect on shop sales, and if required to move the items to another location in the shop, this can be tested and if proven effective these changes need to be aligned with all shops.• Coordinate and align with the Artist Team regarding their outcome of sales boards, special offer boards, any promotional item, window stickers fixing, etc., to match it with the requirement and ensure that it’s placed in the proper timing, also, make sure to report any discrepancies to the concerned personnel. Inventory:• Prepare stock-taking/inventory plan .• Monitor stock periodically as satisfactory, ensure there are no variances, and in case any variances are found, investigate and follow up to find the reason, and follow up with the concerned personnel till the issue is resolved. Relation Customer:• Solving customer issues by discussing directly with the customer if the shop manager could not handle the situation or if there were a major issue, and ensuring that all customers get the best possible service.• Ensure that the team is collecting customers’ input on our products to take necessary actions and that customers’ data is recorded, updated, and maintained in order to build a stronger relationship with customers. Manpower:• Train the new staff and ensure complete product knowledge and customer service training is given, assessed, and after a while, reevaluate them.• Whenever the shops get new products or items, he/she needs to explain the qualities/advantages of the product to the sales team, which will help them in the selling process.• Inform the staff of their daily, weekly, and monthly individual sales targets, monitor sales staff performance closely to identify low-performance staff, and take necessary measures to improve their performance by counseling and /or further training if needed. Also, provide the staff with tips on how to stay competitive along with the better-performing colleagues.• Conducting interviews and selecting the right candidate for the shops&#x27; requirements.• Preparing performance evaluations of all employees every month and taking necessary action in coordination with the HR department and direct Manager. Follow up on the performance evaluation of the previous month, and observe the improvement.• Consider flexi hours in smaller shops to ensure maximum commission for salespersons, at the same time taking into consideration it does not affect the sales. General Administration:• Lease & coordinate with other departments like, HR, Warehouse, Purchase, I.T., and Finance as & when required.• Ensure money is deposited to the bank correctly every day, and that a daily Cash deposit slip scanned copy has been sent to him/her for cross-checking.• Handle emergency situations, and need to be ready to answer the company phone even after duty hours in order to attend to emergency calls.• Building good relationships with mall/property representatives.• Get training from I.T. – Business Solution team for ERP system - attendance System for monitoring products, prices, movement of the goods, inventory, sales data, attendance, absence, annual leaves, joining, etc., and in case of any technical issue he/she should report the matter concerned parties.• Need to send daily reports to the direct manager including the checklist for the tasks to be done in each shop.

Area Manager

Dar Exchange LLC

Handle customer complaint management and resolution procedure effectively.
<ul>
<li>Maintain a thorough understanding of UAE consumer protection regulations related to money exchange services.</li>
<li>Monitor all the channels for complaint reporting and escalation (by email, Phone Numbers, Websites, and Social Media; and escalation at the branch level).</li>
<li>Effective respond and resolution within the turnaround time (TAT).</li>
<li>Address the confidentiality of Consumer Complaint information.</li>
<li>Maintain records and customer complaint log.</li>
<li>Maintain high level of professionalism when dealing with the customers and liaising with the internal and external parties.</li>
<li>Monitor and report unresolved complaint with 5 days after the end of every month to the Senior Management.</li>
<li>Timely and accurate regulatory reporting.</li>
<li>Design, liaise, and implement Consumer Education and Awareness Program Initiatives/Activities Plan for the entire year.</li>
<li>Timely and accurate internal reporting to the Manager-in-Charge</li>
<li>Reporting of the progress of the complaints and on noticeable trends to the Senior Management.</li>
<li>Provide annual customer service and consumer protection training to retail employees and staff.</li>
<li>Follow the proper record retention and documentation policy.</li>
</ul>

Customer Support Officer

Explore 7369+ Customer relations manager in Dubai this November. Find roles across top companies and apply now to boost your career.