customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

sales consultant

customer service executive Jobs in Karachi

customer service executive

sales representative

customer relations representative

3DM Solutions

About the Role:3DM Solutions is seeking a Client Relations Representative who is enthusiastic, patient, and has excellent English communication skills. The ideal candidate can work under pressure, stay calm with clients, and provide outstanding support to ensure a positive customer experience.Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat professionally.</li><li>Provide accurate information about products, services, and company processes.</li><li>Resolve customer issues efficiently while maintaining a calm and positive attitude.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Coordinate with internal teams to ensure timely resolution of client concerns.</li></ul>Requirements:<ul><li>Excellent English communication skills (both written and verbal).</li><li>Ability to work under pressure and manage stressful situations effectively.</li><li>Ability to stay calm, patient, and professional with clients at all times.</li><li>Basic computer literacy and familiarity with customer support tools/CRM systems.</li><li>Strong problem-solving, multitasking, and interpersonal skills.</li></ul>Benefits:<ul><li>Supportive and collaborative work environment.</li><li>Opportunities for professional growth and development.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>sales: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Client Relations Representative

Taraki

<div>
 This job is with
 
 Fulcrum
 
 , an ISO 9001:2015 certified company serving over 400 clients including Unilever, Shan, EBM, HBL, and K-Electric, and specializing in outsourcing solutions across industries like textiles, pharmaceuticals, hospitality, and automotive.
 
 
 
 Job Description:
 
 
 
 We are looking for a
 
 Customer Service Representative
 
 to join our team in the banking industry. The ideal candidate should have prior experience in handling customer queries, resolving issues, and ensuring excellent customer satisfaction.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Handle incoming calls and customer inquiries in a professional manner.
 </li>
 <li>
 Provide accurate information about products and services.
 </li>
 <li>
 Resolve customer complaints efficiently and escalate complex issues when necessary.
 </li>
 <li>
 Maintain detailed records of customer interactions.
 </li>
 <li>
 Work collaboratively with other departments to ensure smooth operations.
 </li>
 <li>
 Meet performance targets and maintain service quality standards.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Minimum 1- 2 years of experience in customer service, preferably in the banking industry.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving attitude and customer-focused mindset.
 </li>
 <li>
 Proficiency in MS Office and CRM systems.
 </li>
 <li>
 Bachelors degree in Business Administration or a related field (preferred).
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and career development opportunities
 </li>
 <li>
 Supportive work environment
 
 </li>
 </ul>
</div>

Customer Service Representative (CSR)

ROYAL WRIST

Customer Service Responsibilities list:<ul><li>Manage incoming phone calls</li><li>Conducting order confirmation calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Handling Walk-in customers</li></ul>Requirements and skills<ul><li>Proven customer support experience or experience as a Client Service Representative</li><li>Fluent in Spoken and written english</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>FSC or above</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>International Campign: 1 year (Required)</li><li>CSR: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Emirates Talent Solution

Position Title: Customer Relations Executive Industry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob OverviewA renowned property development firm in Karachi is seeking a Customer Relations Executive to manage client communications, handle property inquiries, and deliver an exceptional customer experience throughout the sales and post-sales journey.The ideal candidate will have 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, demonstrating strong communication skills, a polished demeanor, and the ability to manage high-profile clients with professionalism and discretion.Key ResponsibilitiesClient Relationship Management<ul><li>Serve as the main point of contact for all client interactions, ensuring prompt and courteous communication.</li><li>Build and sustain long-term relationships with both new and existing clients.</li><li>Arrange property viewings, meetings, and timely follow-ups with the sales team.</li><li>Share accurate information regarding payment schedules, project progress, and documentation.</li></ul>Post-Sales Coordination<ul><li>Assist clients through booking, documentation, and property handover processes.</li><li>Coordinate with finance and legal departments to ensure smooth and efficient transactions.</li><li>Maintain detailed client records, feedback, and correspondence for service improvement.</li></ul>Administrative Support<ul><li>Prepare and manage client files, agreements, and periodic reports.</li><li>Assist sales and marketing teams with communication materials and client coordination.</li><li>Collaborate with management to enhance client satisfaction and service quality.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related discipline.</li></ul>Experience:<ul><li>5&ndash;7 years of proven experience in customer relations, client servicing, or sales coordination&mdash;preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication skills in English and Urdu.</li><li>Strong client-handling, negotiation, and conflict-resolution abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint) and CRM software.</li><li>Highly organized, confident, and adept at multitasking.</li><li>Presentable, courteous, and professional in demeanor.</li></ul>Compensation &amp; Benefits<ul><li>Attractive salary package based on experience.</li><li>Performance-based incentives and bonuses.</li><li>Opportunities for professional growth and skill development.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Experts Communication

Experts Communication is hiring a Customer Service Representative to join our dynamic sales team. We are looking for motivated individuals with strong communication and persuasion skills to engage with potential clients, promote services, and drive sales. If you have a passion for sales and customer interaction, this is an excellent opportunity to grow your career.Salary: 35,000 - 45,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMApply Now: https://expertscommunication.net/jobapplication Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilities<ul><li>Engage with customers via calls to promote company services</li><li>Identify and qualify sales opportunities</li><li>Maintain strong client relationships through follow-ups</li><li>Meet and exceed monthly sales targets</li><li>Maintain accurate records of customer interactions and sales progress</li><li>Collaborate with the sales team to improve strategies</li></ul>Requirements<ul><li>Minimum 6 months of experience in sales or customer service</li><li>Strong verbal communication and negotiation skills</li><li>Self-motivated, goal-oriented, and confident in handling customer interactions</li><li>Ability to work the night shift (7:00 PM &ndash; 4:00 AM)</li><li>Fresh graduates with strong communication skills are encouraged to apply</li></ul>Benefits<ul><li>Five working days (Saturday &amp; Sunday off)</li><li>Competitive salary with performance-based growth</li><li>Monthly company-paid dinners</li><li>Annual picnic and dinner</li></ul>Join Experts Communication and take the next step in your sales career.Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative

Hyundai Shahrah-e-Faisal

Hyundai Shahrah-e-Faisal is Looking for a Customer Relations Executive (After-Sales)Join our team as a Customer Relations Executive (After-Sales) and play a pivotal role in ensuring exceptional customer satisfaction by managing and improving after-sales activities.Key Responsibilities<ul><li>Scheduling the Customers Service Appointments.</li><li>Provide accurate information to customers regarding OEM services, warranty policies, periodic maintenance, and the importance of using genuine Hyundai parts.</li><li>Respond to and resolve customer queries and complaints received from the OEM Head Office and Call Center, ensuring timely and efficient resolution.</li><li>Follow up and close all open cases within the shortest time, mobilizing available resources to achieve solutions.</li><li>Conduct post-service follow-ups within specified timelines and maintain an e-card database for personalized customer engagement (delivery, birthdays, anniversaries).</li><li>Review and analyze Customer Retention Reports to track inactive customers, improve retention rates, and address areas of concern.</li><li>Examine monthly Customer Feedback Reports to monitor and enhance the Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).</li><li>Collaborate with the service team to identify areas for improvement and assist in executing strategies to boost satisfaction and loyalty.</li><li>Communicate upcoming after-sales events, campaigns, and limited-time offers to customers.</li><li>Prepare and submit essential reports, including complaint updates, CRR reports, monthly performance presentations, and minutes of meetings.</li><li>Maintain proper filing and documentation of all relevant after-sales data for audits and performance reviews.</li></ul>Qualifications &amp; Skills<ul><li>Education: Bachelor&rsquo;s Degree with a minimum of 2 years of relevant experience.</li></ul>Skills:<ul><li>Strong customer relations and interpersonal abilities.</li><li>Proficiency in MS Office, email, and internet usage.</li><li>Excellent communication, listening, and patience.</li><li>Business acumen, positive attitude, and eagerness to learn.</li><li>Product knowledge and team management skills.</li></ul>Why Join Us?<ul><li>Work in a dynamic and innovative environment</li><li>Competitive salary</li><li>Opportunity for growth and skill enhancement</li><li>Yearly Bonus</li><li>Food Facility</li></ul>If you are passionate about automotive technology and have the expertise to lead, train, and ensure top-quality repairs, apply now.Send your CV to Ali.haider@hyundai-shf.comJob Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>Expected Joining Date</li></ul>Experience:<ul><li>CRO: 1 year (Preferred)</li></ul>Work Location: In person

Customer Relations Executive (After-Sales)

IT Verticals Inc

Job Summary:We are looking for a dynamic individual to joins us as an e-Commerce Account Manager to lead our growing projects, with expertise in e-Commerce, SEO, Sales. will retain and grow accounts by utilizing strategic thinking to create business plans, influence internal stakeholders, and partner with retailers to develop merchandising and promotional plans to drive revenues and brand awareness.Job Detail:Functional Area: Marketing DepartmentJob Type: PermanentShift: 8PM &ndash; 5AM ( Pakistan Night)Education Level: MBA / Marketing qualified peopleExperience required: 3 to 4 YearsRequire Travel: NoJob Location: Karachi, PakistanMain Responsibilities:<ul><li>Manage customer relationships by developing regular communications with key customer personnel. Respond promptly to all complaints from customer and follow up to ensure problem resolution.</li><li>Act as liaison between customer and company to work out details regarding services, products and problems.</li><li>Attend customer functions, industry retreats, etc. in an effort to secure positive relations with customer.</li><li>Communicate and coordinate as the primary channel of communication between headquarters and purchasing, information services, and accounting departments.</li><li>Promote customer profitability by working with account managers to retain and grow accounts and maintain profitability. This may include, but is not limited to managing dead and slow inventory, accounts receivable/deposits, unrealistic service requests and balanced loads, etc.</li><li>Inventory management by working with brokers and supplier representative to keep up with customer's needs. Work with purchasing to ensure products needed to serve multi-unit customers are ordered timely.</li><li>Work closely with purchasing and operations to achieve goals of no dead stock, damaged goods, or out of stock items. Respond to problems with inventory as needed.</li></ul>Performs other duties as assigned and ability to work under pressure&middot; Must have Video setup to conduct Zoom Meetings (with customer) at night. Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Sales lead / Business development Senior Executive

Explore 758+ Customer relations representative in Karachi this December. Find roles across top companies and apply now to boost your career.

758 customer relations representative jobs IN Karachi

Client Relations Representative

Customer Service Representative (CSR)

Customer Service Representative (CSR)

Customer Relations Executive - Property Development

Customer Service Representative

Customer Relations Executive (After-Sales)

Sales lead / Business development Senior Executive