customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

sales representative

client relationship officer Jobs in Karachi

client relationship officer

customer relations representative

Taraki

<div>
 This job is with
 
 Fulcrum
 
 , an ISO 9001:2015 certified company serving over 400 clients including Unilever, Shan, EBM, HBL, and K-Electric, and specializing in outsourcing solutions across industries like textiles, pharmaceuticals, hospitality, and automotive.
 
 
 
 Job Description:
 
 
 
 We are looking for a
 
 Customer Service Representative
 
 to join our team in the banking industry. The ideal candidate should have prior experience in handling customer queries, resolving issues, and ensuring excellent customer satisfaction.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Handle incoming calls and customer inquiries in a professional manner.
 </li>
 <li>
 Provide accurate information about products and services.
 </li>
 <li>
 Resolve customer complaints efficiently and escalate complex issues when necessary.
 </li>
 <li>
 Maintain detailed records of customer interactions.
 </li>
 <li>
 Work collaboratively with other departments to ensure smooth operations.
 </li>
 <li>
 Meet performance targets and maintain service quality standards.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Minimum 1- 2 years of experience in customer service, preferably in the banking industry.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving attitude and customer-focused mindset.
 </li>
 <li>
 Proficiency in MS Office and CRM systems.
 </li>
 <li>
 Bachelors degree in Business Administration or a related field (preferred).
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and career development opportunities
 </li>
 <li>
 Supportive work environment
 
 </li>
 </ul>
</div>

Customer Service Representative (CSR)

ROYAL WRIST

Customer Service Responsibilities list:<ul><li>Manage incoming phone calls</li><li>Conducting order confirmation calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Handling Walk-in customers</li></ul>Requirements and skills<ul><li>Proven customer support experience or experience as a Client Service Representative</li><li>Fluent in Spoken and written english</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>FSC or above</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>International Campign: 1 year (Required)</li><li>CSR: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

FX Voyage

Join our growing team! We're seeking a skilled Customer Service Representative to provide exceptional support across our salesRequirements:- Fluent English (written &amp; verbal) - Excellent communication skills - Previous call center/cold calling experienceWhat We Offer:- Competitive salary + Spiffs &amp; Commissions - Professional growth opportunities - Dynamic work environmentLocation: North Nazimabad, KarachiApply Now: Interested candidates can share their CV on WhatsApp at 03128206331 or email at careers@mozack.coJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

Cutomer Service Representative

Swift Property Management Services Pvt. Ltd

Position Summary: The Customer Relationship Officer (CRO) will be responsible for managing client relations, maintaining guard deployment data, coordinating with deployment supervisors, and ensuring smooth operational support for all security guard assignments. The role requires excellent communication, data management, and coordination skills.Key Responsibilities:<ul><li>Maintain and update complete data of security guards including attendance, deployment records, duty rosters, and personal files.</li><li>Coordinate daily with Deployment Supervisors regarding guard placement, shift changes, replacements, and urgent client requirements.</li><li>Act as the primary point of contact for clients, addressing inquiries, complaints, and service-related issues promptly.</li><li>Prepare daily, weekly, and monthly deployment reports and share them with management and clients as required.</li><li>Ensure proper documentation for new guard deployment, transfers, and withdrawal from sites.</li><li>Communicate with clients for feedback, service satisfaction, and improvement areas.</li><li>Assist management in planning manpower allocation according to client demand.</li><li>Maintain strong relations with clients to ensure retention and timely renewal of contracts.</li><li>Support HR &amp; Operations teams in resolving guard-related issues such as attendance, discipline, and performance.</li><li>Ensure all service-level agreements (SLAs) are met with professionalism and efficiency.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree (preferable)</li><li>Strong communication and client-handling skills</li><li>Ability to manage guard data and deployment records</li><li>Experience in the security services industry (preferred)</li><li>Proficient in Microsoft Office (Excel, Word, Outlook)</li><li>Good coordination, reporting, and follow-up skills</li><li>Ability to work under pressure and handle field-related issues when required</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Customer Relationship Officer (Security Services)

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.
 </li>
 <li>
 Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.
 </li>
 <li>
 Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions.
 </li>
 <li>
 Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.
 </li>
 <li>
 Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.
 </li>
 <li>
 Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.
 </li>
 <li>
 Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.
 </li>
 <li>
 Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelors in business administration, or related customer-management stream from a recognized university
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
 </li>
 <li>
 Proficient in CRM systems, customer feedback management tools, and MS Office suite
 </li>
 <li>
 Understanding of passenger travel journey, touchpoints, channels, etc.
 </li>
 <li>
 Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.
 </li>
 <li>
 Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.
 </li>
 <li>
 Capable of understanding market trends and emerging practices in CRM.
 </li>
 <li>
 Employs a balance of technical expertise, and essential soft skills.
 </li>
 </ul>
</div>

Customer Relations Executive

Aeon & Trisl Real Estate PVT. LTD.

Location: Clifton, Karachi Timings: Monday &ndash; Saturday | 9:45 a.m. &ndash; 7:00 p.m Job Type: Full-time Salary: Fixed salary plus performance bonuses Apply at: pak-careers@aeontrisl.com Our Website: www.aeontrisl.pkAbout UsAeon &amp; Trisl Real Estate is an award-winning, globally recognised real estate group headquartered in Dubai, with regional operations in Karachi and London. With over 16 years of excellence, we pride ourselves on delivering comprehensive real estate solutions under one roof from property consultancy to post-sale support. Our reputation is built on professionalism, integrity, and unmatched customer service. As part of our growing team in Pakistan, we are committed to setting new industry benchmarks in service excellence, innovation, and client satisfaction.Job OverviewWe are seeking a highly motivated and adaptable Customer Service Representative to manage client communication across multiple channels. You&rsquo;ll be the first point of contact for our clients reflecting our brand&rsquo;s commitment to high-quality service. This role is ideal for individuals who thrive in fast-paced environments, can manage a high volume of calls, and take ownership of delivering exceptional client experiences.Key Responsibilities<ul><li>Professionally manage a high volume of inbound and outbound calls</li><li>Understand client needs and provide accurate, timely information</li><li>Adapt scripts to suit customer tone, queries, and individual preferences</li><li>Maintain CRM records and follow up on active leads</li><li>Apply a consultative and empathetic approach in client conversations</li><li>Support lead generation and assist with internal coordination</li><li>Ensure smooth communication flow between clients and relevant departments</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree (any discipline)</li><li>Previous experience in customer service, call centres, or sales support roles preferred</li><li>Fluent in English; bilingual candidates are encouraged to apply</li><li>Ability to confidently manage inbound and outbound calls</li><li>Familiarity with CRM tools and customer documentation practices</li><li>Excellent verbal communication, listening, and problem-solving skills</li><li>Comfortable following scripts while adapting tone as needed</li><li>Eagerness to learn, confidence in communication, and professional presentation</li><li>Quick learner with strong attention to detail and a customer-focused attitude</li><li>Must be able to commute independently to our Clifton office</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 40,000 &ndash; 70,000 (based on experience, skillset, and ability to handle tasks effectively)</li><li>Performance-Based Incentives: Awarded based on quality of client communication, lead accuracy, and contribution to successful sales conversions</li><li>Annual Performance Bonuses</li><li>Opportunities for advancement into client relations, sales, or coordination roles</li><li>Learn from experienced teams with exposure to both local and international property markets</li><li>Supportive Team Environment &amp; Recognition Culture</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have prior customer service or call-handling experience? </li><li>Are you comfortable working on-site (Clifton Block 4) from 10:00 a.m. to 7:00 p.m., 6 days a week? </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative - International & Local (Female Candidates)

Dominant Media Agency

Designation: Customer Support Representative [Female]Location: DHA Phase VII Ext. KarachiJob Timings: Full-Time | 10am to 6pm | Mon-FriExperience: 0-1 YearsJob OverviewWe are looking for a Customer Support Representative to join our growing team. The ideal candidate should be patient, professional, and customer-focused, with strong communication skills. You will be responsible for assisting customers, resolving inquiries, and ensuring a positive experience across all support channels.Key Responsibilities<ul><li>Handle customer inquiries via email, phone, chat, and social media in a timely and professional manner.</li><li>Resolve customer issues, complaints, and questions while maintaining a positive brand image.</li><li>Provide accurate information about products, services, and company policies.</li><li>Maintain detailed records of customer interactions and follow-ups.</li><li>Escalate complex issues to the appropriate team when necessary.</li><li>Collaborate with internal teams to improve customer experience and service processes.</li><li>Monitor common customer issues and provide feedback for service improvement.</li><li>Maintain a high level of professionalism and empathy in all customer interactions.</li></ul>Requirements<ul><li>Currently pursuing or recently completed a degree in Business, Communications, or a related field (preferred but not mandatory).</li><li>Strong verbal and written communication skills.</li><li>Customer-focused mindset with problem-solving abilities.</li><li>Basic computer skills and familiarity with email, CRM tools, or support platforms.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Attention to detail and willingness to learn.</li></ul>Nice to Have<ul><li>Previous experience in customer support or client-facing roles.</li><li>Familiarity with CRM systems or helpdesk tools.</li><li>Experience handling customer interactions on social media platforms.</li><li>Ability to work flexible hours if required.</li></ul>What We Offer<ul><li>Hands-on experience in a professional customer support environment.</li><li>Training, guidance, and mentorship from experienced team members.</li><li>Supportive and collaborative work culture.</li><li>Opportunity for full-time placement based on performance.</li></ul>How to ApplySend your resume and LinkedIn profile link to: dominantmediaagency@gmail.comSubject Line: Customer Support Representative &ndash; [Your Name]Only applications sent via email will be accepted.Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support Representative [Female]

Explore 729+ Customer relations representative in Karachi this December. Find roles across top companies and apply now to boost your career.

729 customer relations representative jobs IN Karachi

Customer Service Representative (CSR)

Customer Service Representative (CSR)

Cutomer Service Representative

Customer Relationship Officer (Security Services)

Customer Relations Executive

Customer Service Representative - International & Local (Female Candidates)

Customer Support Representative [Female]