customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

customer service executive Jobs in Karachi

customer service executive

relationship officer

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer relationship manager

Rija Fashions

<p>We are looking for a proactive and results-oriented Marketing Executive to join our team at a prominent Woven and Knits manufacturing factory. The successful candidate will be instrumental in expanding our market reach by identifying new customers and promoting our yarn products internationally. This role demands excellent customer relationship management, strong international market awareness.</p><p><b>Key Responsibilities</b></p><p><b>Sales and Market Development:</b> Identify and pursue new customers while exploring new market opportunities for Woven and Knits products. Actively promote the company&rsquo;s Woven and Knits offerings to international clients. Build and maintain strong relationships with key customers to encourage repeat business. Monitor market trends and understand customer needs to support sales target achievement.</p><p><b>Customer Relationship Management:</b> Act as the main point of contact for customers by handling inquiries, complaints, and order processing efficiently. Work closely with production and logistics teams to guarantee timely order delivery. Follow up with customers regarding payment schedules and overall satisfaction with products and services.</p><p><b>Market Research &amp; Analysis:</b> Continuously track competitors, market trends, and customer preferences to refine sales strategies. Provide management with insights on price changes, demand shifts, and market forecasts. Prepare and present detailed reports on sales performance, market conditions, and competitor activities.</p><p><b>Pricing &amp; Negotiation:</b> Work alongside the management to develop competitive pricing strategies. Manage negotiations with customers to close deals that balance profitability and client satisfaction.</p><p><b>Coordination with Production &amp; Supply Chain:</b> Coordinate with the production team to ensure product availability meets customer demands. Liaise with supply chain and logistics teams to streamline the delivery process and ensure smooth order fulfillment.</p><p><b>Reporting &amp; Documentation:</b> Keep accurate records of customer interactions, inquiries, and sales data. Prepare monthly and quarterly reports on marketing activities and customer feedback for management review.</p><p><b>Required Qualifications</b></p><p>- Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.<br/>- 2-3 years of marketing experience, preferably within the garments industry.<br/>- Familiarity with Woven and Knits markets and customer networks is advantageous.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>MARKETING: 3 years (Preferred)</li></ul><p>Work Location: In person</p>

Marketing Executive for Woven and Knits Garments

NielsenIQ

<p></p><div><div><div><p><b>Role Responsibilities</b></p><p>
The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:</p><ul><li><b>
Customer Experience: </b>Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li><b>
Performance Metrics: </b>Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li><b>
Process Improvement: </b>Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li><b>
Training and Development: </b>Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li><b>
Cross-Department Collaboration:</b> Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li><b>
Product Knowledge:</b> Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li><b>
Technology Utilization: </b>Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li><b>
Reporting and Analysis:</b> Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li><b>
Customer Feedback:</b> Obtain customer feedback to drive a continuous improvement to NPS.</li><li><b>
Customer Advocacy: </b>Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul><p><b>
Other</b></p><ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
1-2 years of relevant experience</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><p><b>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><br>
<p></p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div></div></div>

Customer Service Executive

Skylink Distributions (Pvt.) Ltd

<p><b>Job Title</b>: Client Relationship Officer<b>Job Description:</b></p><p>The Client Relationship Officer is responsible for managing client accounts and building lasting relationships with key stakeholders. This role requires excellent interpersonal skills, a customer-centric approach, and the ability to collaborate effectively with internal teams. The Client Relationship Officer will work directly with clients to ensure their satisfaction, address their needs, and drive business growth by delivering tailored solutions and exceptional service.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Client Onboarding and Integration</b></li><li>Guide new clients through the onboarding process, ensuring they are familiar with company products, services, and processes. Provide them with the necessary tools and resources to get started smoothly.</li><li><b>Establish and Maintain Client Relationships</b></li><li>Act as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships based on trust, communication, and exceptional service.</li><li><b>Address Client Inquiries and Concerns</b></li><li>Respond to client inquiries, issues, and requests promptly, ensuring their concerns are addressed and resolved in a professional and efficient manner.</li><li><b>Client Retention and Satisfaction</b></li><li>Regularly engage with clients to assess satisfaction levels and identify opportunities for improvement. Work proactively to ensure clients remain satisfied and loyal to the company.</li><li><b>Monitor Client Accounts</b></li><li>Track and monitor client accounts to ensure all agreements and service levels are being met. Provide regular updates and reports to clients regarding account health, progress, and performance.</li><li><b>Identify Opportunities for Upselling and Cross-selling</b></li><li>Recognize opportunities within existing accounts for upselling or cross-selling additional products or services that meet client needs. Work with sales teams to present these opportunities to clients.</li><li><b>Collaborate with Internal Teams</b></li><li>Work closely with other departments (sales, marketing, operations, support) to ensure client needs are met effectively. Communicate client feedback and insights to relevant teams to improve products/services.</li><li><b>Develop and Implement Client Retention Strategies</b></li><li>Create and execute strategies to retain and grow client relationships, such as regular check-ins, customer feedback sessions, and personalized service offerings.</li><li><b>Prepare and Deliver Client Reports</b></li><li>Provide clients with regular performance reports, status updates, and insights on key metrics, helping them understand how the company&rsquo;s offerings are benefiting their business.</li><li><b>Resolve Client Issues and Escalate When Necessary</b></li><li>Act as a problem-solver for any client issues or concerns. If necessary, escalate unresolved issues to higher management or specialized teams to ensure timely resolution.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Education</b>: A Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li><li><b>Experience</b>: 1-3 years of experience in customer service, account management, or relationship management.</li><li><b>Candidates proficient in Sindhi language are encourage to apply for this role</b>.</li><li><b>Skills</b>:</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Ability to manage multiple accounts and projects simultaneously.</li><li>Strong organizational and time management skills.</li></ul><p><b>Key Performance Indicators (KPIs):</b></p><ul><li><b>Client Retention Rate</b></li><li><b>Revenue Growth from Existing Clients</b></li><li><b>Response Time to Client Inquiries and Requests</b></li><li><b>Successful Resolution of Client Issues</b></li><li><b>Frequency of Client Engagement/Touch-points</b></li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Client Relationship Officer

Dawat-e-Islami Trust

<p><b>Strategic Objectives for Market Expansion and Customer Engagement:</b></p><ul><li><b>Strengthen Existing Relationships:</b> Cultivate long-term customer relationships for loyalty and positive brand reputation.</li><li><b>Expand Customer Base:</b> Onboard new customers, focusing on renowned bookstores, book/stationery shops, general traders, and high-traffic book stalls (bus/railway/airport).</li><li><b>Engage Distributors Nationwide:</b> Collaborate with distributors across Pakistan for deeper market penetration and prominent display of publications.</li><li><b>Enhance Visibility and Reach:</b> Implement targeted outreach and promotions to increase the visibility, availability, and sales across all key channels.</li><li><b>Drive Sustainable Growth:</b> Align engagement and distribution efforts with broader sales objectives for measurable growth and reinforced market presence.</li></ul><p><b>Sales Strategy &amp; Planning</b></p><ul><li>Set Sales Targets for POS, Overseas, and all other sales sections.</li><li>Prepare Key Sales Policies including Discounts Policy, Credit Policies, Seasonal Packages, and Special Sales Offers.</li></ul><p><b>Customer and Stakeholder Relations</b></p><ul><li><b>Customer Relationship Management (CRM):</b> Build a strong relationship with existing and potential customers.</li><li><b>Event Management:</b> Manage participation in National and International Book Fairs and Publishing Exhibitions.</li><li><b>Organizational Liaison:</b> Fulfill Pakistan Cabinet Organizational level requirements and perform a liaison role between Distribution of Books and Pakistan Cabinet.</li></ul><p><b>Team Leadership &amp; Environment</b></p><ul><li><b>Team Leadership:</b> Craft and lead a team of high performers who can materialize the vision.</li><li><b>Goal Setting:</b> Set objectives for team members and provide necessary resources and support.</li><li><b>Maintain Professionalism:</b> Maintain a professional working environment with high morale, dedication, and a sense of achievement.</li></ul><p><b>Job Specification</b></p><ul><li>Minimum <b>MBA in Marketing</b> from a reputable University.</li><li>Strong grasp over <b>English</b>.</li><li>At least <b>8 years' experience</b> in Marketing &amp; Sales of <b>Books and e-Books</b> is essential.</li><li>Experience in <b>Journals/Magazines</b> publishing would be advantageous.</li><li>Experience of managing <b>online content/media</b> is desirable.</li><li>Must be <b>Commercially focused</b> and have experience of <b>leading publishing houses</b>.</li></ul><p><b>Required Skills</b></p><ul><li>Strong intrapersonal skills.</li><li>Familiarity with data analysis and reporting.</li><li>Exceptional understanding of sales and marketing.</li><li>Proven ability to learn and understand company policies and procedures.</li><li>Excellent verbal and written communication skills.</li><li>Ability to work under pressure is preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs150,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Sales Management: 8 years (Preferred)</li><li>Sales Automation: 8 years (Preferred)</li><li>Scale Management: 8 years (Preferred)</li><li>Corporate Sales Management: 8 years (Preferred)</li><li>Retail Sales: 8 years (Preferred)</li></ul><p>Work Location: In person</p>

Senior Manager Sales

British Council

<div>
 We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
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 Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
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  We connect. We inspire.
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  Pay Band: 4 / Grade H
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  Location: Karachi, Pakistan
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  Department : Country/Cluster
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  Contract Type: Indefinite Local Contract
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  Closing Date: Thursday, 4th December 2025 - 20:59 Pakistan Time (GMT +5)
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  Role Purpose
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 The purpose of this role is to help manage relationships with B2B accounts, including businesses, schools, universities and governmental organisations to deliver customer success. This includes working with Delivery and Sales teams to help manage the customer&rsquo;s experience of the product or solution and ensure they achieve their goals.
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  Main Accountabilities But Not Limited To The Following
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 Service and product delivery support
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 Registers and onboards new B2B clients/ customers, including adding them to the appropriate British Council systems (internal and customer-facing), to ensure smooth implementation of the product or solution.
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 Trains key stakeholders in the partner organisations how to use products, systems and other resources to maximise the value and impact they get from working with us.
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 Works with business delivery teams and Operations to set and review the quality of delivery.
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 Works across teams to manage enquiries and resolve problems and service requests from existing accounts.
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 Liaises with business delivery teams and Operations to manage any changes and amendments to service delivery.
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 Manages inbound service requests (cases) and works with Sales, Operations and Delivery teams to resolve these within an agreed timeframe.
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 Informs Sales, Delivery and Operations teams of concerns flagged by clients to help make improvements in customer experience.
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 Responds to and manages customer support cases in CRM.
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  Analysis and reporting
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 Provides reports and data to B2B customers that help them track delivery, engagement, achievement, outcomes and other key metrics for success.
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 Captures and manages client data in CRM and other business systems to help build insight around our corporate audience and the sales and marketing effectiveness of our corporate business and so help support account management, retention and growth.
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 Runs feedback/ Monitoring and Evaluation (M&amp;E) system and collates results for presentation to client and sales colleagues.
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 Manages service delivery and data using British Council systems.
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 Works closely with Sales &amp; Account Manager to provide accurate and timely data to the client as well as building opportunities for repeat and new business.
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 Contributes to reporting on, onboarding, delivery service and account management activity.
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 Reviews data sources with colleagues to identify opportunities to improve performance.
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  Business development support
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 Conducts research, using a range of information channels, to support developing new business opportunities.
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 Pro-actively identifies opportunities and look for ways to add value to B2B customer and key account relationships through British Council products, services and resources (free and paid), including sharing access to British Council training, events and materials from across SBUs to help maximise the value they get from our services.
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 Helps to identify new and repeat business opportunities with existing clients
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  Relationship and Stakeholder management
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 Listens to client needs and requests regarding future cohorts and new courses.
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 Supports Account Managers in delivering annual key account plans, sharing responsibility for objectives within this as defined.
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  Finance and Resource management
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 Ensures invoices are created and issued to clients in line with financial compliance and appropriate timescales.
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 Ensures the British Council is created as a supplier on clients&rsquo; systems and that documentation is accurate and up-to-date.
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 Manages corporate payments and monitors debt as part of debt control team in country/cluster.
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 Organises legal documentation and keeps accurate records of contracts
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  Managing Self And Others
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 Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services.
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 Monitors task completion to agreed quality and time standards.
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  Essential
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  Role specific knowledge and experience
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 Sufficient years of experience in sales and/or account/customer management.
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 Good relationship management capability.
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 Good command of Microsoft Office.
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 Desirable
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 B2B Sales experience particularly with education and government sectors.
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 Experience of English Language Teaching and/or Assessment.
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 Familiarity with Salesforce or use of similar CRM.
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  Requirements
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 A minimum with University degree or equivalent in a relevant subject or discipline.
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 This job requires frequent travelling within and/or outside of the city.
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  Additional Information
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 Conditions of Employment:
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  Local Direct Hire
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 Applications are welcomed from candidates currently in the location with a natural right to work.
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 Candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
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 A connected and trusted UK in a more connected and trusted world.
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  Equality, Diversity and Inclusion Statement
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 We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
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  Safeguarding Statement
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 The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
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 If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
</div>


Account Support Officer

<div><div><div><div><div><div><div><div><div>Job Summary</div></div></div></div></div></div></div></div>
Are you ready to take your skills to the next level and make a real impact?<div></div><div>
As Account Manager, you will have the opportunity to make immediate contributions to our sales growth initiatives and develop a unique skillset by serving as a trusted advisor to our customers.</div><div></div><div>
The role is based in Karachi, Pakistan</div><div></div><div>
Together we can achieve greatness and make a real impact. Your potential is our inspiration.</div><div></div><div>
Where You&rsquo;ll Make a Difference</div><div></div><ul><li>
Support in building knowledge of specific market, customer environment and specific customer activities, strategies, brands, markets, consumers via all available sources</li><li>
Responsible for driving sustainable profitable sales and market share growth by identifying customers&rsquo; needs &amp; opportunities, and risks</li><li>
Building long term customer relationships, leading, and executing activities and delivering relevant solutions aligned with corporate strategy</li><li>
Develop understanding of customer decision making criteria</li><li>
In collaboration with colleagues, understand customer regulatory requirements/changes</li><li>
Lead the strategic commercial negotiation (annual pricing, payment terms, rebate/cost savings, supply agreements)</li><li>
Communicate account plan and engage with internal stakeholders</li><li>
Manage reactive and proactive customers projects pipeline including country studies, consumer studies, etc.</li></ul><div></div><div>
What Makes You the Right Fit</div><div></div><ul><li>
Minimum 3 - 5 years of Experience in the Fragrance industry</li><li>
Experience in working with international, cross cultural and cross functional teams</li></ul><div></div><div>
How Would You Stand Out?</div><div></div><ul><li>
Open minded, strong agility and shows courage</li><li>
Ability to deliver in a fast-paced environment and deliver under pressure</li><li>
Commercial mindset, bottom line oriented</li><li>
Team player, ability to motivate others towards a common goal to achieve results</li><li>
Excellent influencing skills across all levels within the organization</li></ul><div></div><div>
Why Choose Us?</div><div></div><ul><li>
Home office opportunity</li><li>
Training opportunities</li><li>
Learning and development programs</li></ul><div></div><div>
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.</div><div></div><div>
Visit <div>IFF.com/careers/workplace-diversity-and-inclusion</div> to learn more</div></div>

Account Manager - Consumer Fragrances

Synergy Solutions

<p>Job description:</p><p><b>Objective:</b></p><p>Drive sales and business development of generator solutions across corporate, commercial, and industrial segments, while supporting the Sales Manager in meeting revenue goals and expanding market presence.</p><p><b>Job Duties/Tasks/Responsibilities</b></p><ul><li>Identify and pursue new business opportunities through networking, referrals, corporate visits, and industry events.</li><li>Achieve and exceed assigned sales targets for generator solutions in C&amp;I markets.</li><li>Assist the Sales Manager in developing and executing sales strategies tailored to industrial and commercial clients.</li><li>Support in mentoring and guiding the sales team to improve product knowledge and selling capabilities.</li><li>Build and maintain long-term relationships with clients, contractors, consultants, and stakeholders.</li><li>Prepare proposals, quotations, and sales presentations aligned with customer requirements and project specifications.</li><li>Monitor competitor activity, market trends, and customer insights to support strategic planning.</li><li>Collaborate with the after-sales/service division to ensure seamless customer support and satisfaction.</li><li>Stay updated with generator technologies, load requirements, and compliance standards to effectively communicate technical benefits to clients.</li></ul><p><b>Knowledge, Skills &amp; Abilities</b></p><ul><li>Strong Sales Acumen and Negotiation Skills</li><li>Market Knowledge of Generator/Power Solutions (C&amp;I Focus)</li><li>Proposal Development and Client Presentation Skills</li><li>Problem-Solving &amp; Analytical Skills</li><li>Customer Relationship Management</li><li>Adaptability and Team Collaboration</li></ul><p><b>Education</b></p><ul><li>Minimum 16 years of Education (Engineering / Business background preferred)</li></ul><p><b>Experience</b></p><ul><li>At least 2&ndash;3 years of experience in sales+ business development of generator solutions or related power products (C&amp;I focus).</li></ul><p>Job Type: Full-time</p><p>Work Location: Karachi-Korangi Industrial Park</p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs250,000.00 per month</p><p>Work Location: In person</p>

Assistant Sales Manager (Diesel Generator Division)

Explore 1072+ Customer relationship manager in Karachi this December. Find roles across top companies and apply now to boost your career.