customer support executive Jobs in Karachi

customer support executive

account associate

customer calling agent

customer retentions specialist Jobs in Karachi

customer retentions specialist

customer sales representative Jobs in Karachi

customer sales representative

customer relationship manager

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
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 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
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 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
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 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
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 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
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 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
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 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
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 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
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 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
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 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
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 Requirements
 
 
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 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
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 Strong understanding of SaaS business models and customer success principles.
 
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 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
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 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
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 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
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 Problem-solving mindset with the ability to navigate complex customer issues.
 
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 Strong organizational and multitasking skills with a focus on details.
 
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 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
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 Benefits
 
 
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 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
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 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
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 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
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 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

Standard Colours and Chemicals Corporation

We&rsquo;re Hiring &ndash; GM (Operations &amp; Sales)Company: Milkman (Fresh, Hormone-Free Dairy)We are looking for a General Manager &ndash; Operations &amp; Sales to lead our B2C &amp; B2B growth, daily operations, customer care, and team performance.Must be ambitious, resourceful, and ready to grow with the company.Strong in sales, operations, and customer relationship management.Modest starting salary, with big growth &amp; high-earning potential as Milkman expands.Apply now to join our journey as we build Pakistan&rsquo;s premium dairy brand!Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

GM OPERATIONS & SALES

TECHIGEMS

Requirements:<ul><li>Finding customers, promoting, and selling:</li></ul>Mobile App, Desktop App, Web Design &amp; Dev., logos designs eBook Writing, Publishing, Digital Marketing, etc.<ul><li>Must have exceptional communication skills.</li><li>Conducting research on potential prospects.</li><li>Follow up with potential leads in order to drive them to maturity.</li><li>Establish and maintain good relationship with new customers.</li><li>Strive to improve customer satisfaction through excellent customer service.</li><li>Have an ability to assess the customer&rsquo;s requirement to suggest suitable property solutions.</li><li>Ensure that clients are thoroughly briefed about relevant property units.</li><li>Accompany buyers during visits to and inspections of the property, advising them on the suitability and value.</li><li>Identify and respond to changes in client needs.</li><li>Follow up customers to ensure timely closure of deals.</li><li>Maintaining customer database and log sheets</li><li>Be adaptable to changing roles over time.</li><li>Ability to convert leads to sales and achieve monthly targets.</li><li>The right candidate must be self-driven and result oriented.</li></ul>Qualifications:<ul><li>The ideal candidate should meet the following criteria.</li><li>A good experience in Front Sales.</li><li>A proven track record of sales within the Design &amp; Dev, Apps, eBook Writing, Publishing etc.</li><li>Proficiency in verbal and written English.</li></ul>Target: $5k-$6k<ul><li>Salary: Market Competitive plus Commission (Depends on prior experience)</li><li>Paid Leaves</li><li>Performance base appraisals</li><li>Shift Timing 9:00PM TO 6:00AM</li></ul>Job Type: Full-timePay: From Rs150,000.00 per monthWork Location: In person

Front Sales Executive - Design & Development and eBook Writing & Publishing

FAV Group of Companies

<ul><li>Generate sales and develop new customers in the masterbatch and plastics industry.</li><li>Provide technical support to clients regarding product applications and troubleshooting.</li><li>Liaise with QC and Production teams to ensure customer requirements are met.</li><li>Prepare and deliver sales reports, forecasts, and presentations.</li><li>Maintain strong relationships with existing customers and expand business opportunities.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Sales Engineer - Lahore

Aspire92

Aspire92 is looking for a Relationship Manager who will be responsible for managing and enhancing client relationships while providing strategic financial analysis to ensure the financial well-being of clients. This position requires a blend of customer relationship management and financial expertise to identify opportunities, assess financial data, and provide tailored financial solutions. The ideal candidate will be able to interact with clients at various levels, build trust, and offer valuable insights that align with the clients&rsquo; financial goals.Key Responsibilities &amp; Duties:<ul><li>Client Relationship Management:</li><li>Build and maintain strong client relationships, acting as the primary point of contact.</li><li>Regularly meet with clients to review financial performance and suggest improvements.</li></ul>Financial Analysis &amp; Reporting:<ul><li>Analyze financial data and prepare reports to identify trends and opportunities.</li><li>Provide financial modeling and forecasting to support client decision-making.</li></ul>Strategic Planning &amp; Advisory:<ul><li>Develop personalized financial strategies for clients and provide tailored advice.</li><li>Monitor market trends and recommend relevant products and services.</li></ul>Business Development:<ul><li>Identify opportunities for upselling or cross-selling financial products.</li><li>Assist in client acquisition efforts and contribute to business growth.</li></ul>Compliance &amp; Risk Management:<ul><li>Ensure compliance with regulations and monitor financial risks for clients.</li></ul>Requirements &amp; Qualifications:<ul><li>3-5 years in financial analysis and relationship management.</li><li>Bachelor&rsquo;s degree in finance, Accounting, Business, or related field.</li><li>Strong financial analysis, communication, and client management skills.</li><li>Proficient in MS Office and financial software.</li><li>Strong attention to detail and ability to manage multiple projects simultaneously</li></ul>Job Type: Full-timeWork Location: Remote

Relationship Manager – Consultancy

Optimum Advisory

Job Objective:Drive sales and business development of generator solutions across corporate, commercial, and industrial segments, while supporting the Sales Manager in meeting revenue goals and expanding market presence.Job title: Manager Sales (Generator Division) - Solar SectorQualification: Bachelor or MasterExperience: At least 5&ndash;6 years of experience in sales/business development of generator solutions or related power products (C&amp;I focus).Age: 27-40Location: Korangi, KarachiKey Responsibilities:&middot; Identify and pursue new business opportunities through networking, referrals, corporate visits, and industry events.&middot; Achieve and exceed assigned sales targets for generator solutions in C&amp;I markets.&middot; Assist the Sales Manager in developing and executing sales strategies tailored to industrial and commercial clients.&middot; Support in mentoring and guiding the sales team to improve product knowledge and selling capabilities.&middot; Build and maintain long-term relationships with clients, contractors, consultants, and stakeholders.&middot; Prepare proposals, quotations, and sales presentations aligned with customer requirements and project specifications.&middot; Monitor competitor activity, market trends, and customer insights to support strategic planning.&middot; Collaborate with the after-sales/service division to ensure seamless customer support and satisfaction.&middot; Stay updated with generator technologies, load requirements, and compliance standards to effectively communicate technical benefits to clients.Knowledge, Skills &amp; Abilities&middot; Strong Sales Acumen and Negotiation Skills&middot; Market Knowledge of Generator/Power Solutions (C&amp;I Focus)&middot; Proposal Development and Client Presentation Skills&middot; Problem-Solving &amp; Analytical Skills&middot; Customer Relationship Management&middot; Adaptability and Team CollaborationJob Type: Full-timePay: Rs250,000.00 - Rs500,000.00 per monthWork Location: On the road

Genset Sales Manager

Aptech Learning, Sharah e Faisal

Aptech Learning, A world-renowned IT Vocational Institute invites applications from young dynamic professionals for the position of Student Relationship Officer at our Shahra-e-faisal Center.RESPONSIBILITIES:<ul><li>Create and maintain student files and database records.</li><li>To maintain relevant noticeboards for Exam timetables, Events, Projects, and Academic success.</li><li>Participate in Attendance monitoring system and control absenteeism.</li><li>Establishing and maintaining positive relationships with students.</li><li>Responding to student queries within required timeframes and updating student records accordingly. Following up with the students</li><li>Providing technical and administrative support as needed to students in the use of the student portal.</li><li>Manage and Coordinates with students regarding student activities, workshops, and seminars.</li><li>Fee Recovery</li><li>Achieve given target for fee recovery</li><li>Managing floor on given time slot.</li><li>Handling other tasks given by the Center Manager.</li></ul>Requirements:<ul><li>Should have strong relationship-building skills.</li><li>Excellent administrative and organizational skills</li><li>Service oriented with excellent communication skills</li><li>Ability to follow procedures and to keep track of multiple tasks</li><li>Minimum Bacherlors' from a reputed university/institute</li><li>Must be able to handle pressure well</li><li>Previous experience as a customer service representative will be taken in advance</li><li>Have the ability to work in late sitting minimum 1 to 2 Hours.</li></ul>Note: Please read responsibilities carefully and the RequirmentsLocation: Sharah e Faisal Days : (Monday to Saturday) Mobile: +923331121340 Email: assthr2@aptechkarachi.edu.pkJob Type: Full-timePay: Rs35,000.00 - Rs38,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Work Location: In person

Student Relations Officer

Explore 1276+ Customer relationship manager in Karachi this October. Find roles across top companies and apply now to boost your career.