customer service representative Jobs in Karachi

customer service representative

customer sales representative Jobs in Karachi

customer sales representative

customer success manager

customer support representative Jobs in Karachi

customer support representative

customer sales reps

customer relationship manager

METRO Pakistan (Pvt) Limited

<div>
 <ul>
 <li>
 Delivering key KPIs; identifying, registering and developing new opportunities/customers according to a calendar schedule, generating consistent sales and margin for the new customers
 </li>
 <li>
 Identifying business potential of prospective customers and developing/managing a personal relationship through market visits. The candidate must be active and vigilant in seeking new opportunities and expanding network.
 </li>
 <li>
 Accountable for a portfolio of customers; customer engagement, execution of sales, increasing sales, managing credit, following up on commitments, establishing customer needs, complaint handling and responding to feedback
 </li>
 <li>
 Cross functional relationship: Developing a relationship with cross functional teams (procurement/ operations) to come up with initiatives and customized solutions.
 </li>
 <li>
 Consult with customers about business challenges and requirements, as well as the range of options and cost benefits of each (must maintain knowledge of Metro&rsquo;s product portfolio).
 </li>
 <li>
 Using both direct (face to face, calls) and indirect methods (networking) of selling
 </li>
 <li>
 Maintaining detailed notes and tracking sheets to monitor customer development progress.
 </li>
 </ul>
 
 
</div>

Territory Sales Manager

Hyundai Shahrah-e-Faisal

Key ResponsibilitiesBusiness Development<ul><li>Identify and pursue new after-sales opportunities (maintenance contracts, spare parts, renewals, etc.).</li><li>Bring in new corporate customers by identifying prospects and presenting after-sales solutions.</li><li>Schedule and align meetings with corporate clients to introduce company services and discuss requirements.</li><li>Analyze market trends and customer data to design new service offerings.</li><li>Must have experience in corporate.</li><li>Must have experience in any auto mobile dealership.</li></ul>Customer Relationship Management<ul><li>Maintain strong, long-term relationships with key accounts and corporate clients.</li><li>Conduct client visits and follow up on potential leads.</li><li>Handle customer concerns and ensure timely resolution with the service team.</li><li>Upsell or cross-sell additional services to increase account value.</li></ul>Operational Coordination<ul><li>Coordinate with technical, logistics, and service delivery teams for smooth execution of after-sales operations.</li><li>Track KPIs such as renewal rates, response times, and customer satisfaction.</li><li>Propose improvements in after-sales processes and service quality.</li></ul>Strategy &amp; Reporting<ul><li>Contribute to the after-sales business development strategy.</li><li>Prepare performance and sales reports for management review.</li><li>Support budgeting, forecasting, and revenue tracking for after-sales activities.</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of new corporate customers acquired.</li><li>After-sales revenue growth.</li><li>Customer retention and renewal rate.</li><li>Customer satisfaction (NPS/feedback).</li><li>Number of client meetings scheduled and closed deals.</li></ul>Job Type: Full-timeWork Location: In person

Service Business Developer

NEWYORK CAPITAL FUNDS

NYCF Business Solutions is a fast-growing investment firm dedicated to helping clients grow and manage their wealth through smart, strategic investment opportunities. We are expanding our outreach team and seeking energetic, persuasive, and customer-focused professionals to join us.Job Responsibilities:<ul><li>Make outbound calls to potential clients from provided data sources.</li><li>Introduce customers to our company&rsquo;s investment services and financial products.</li><li>Educate customers about available investment opportunities and company benefits.</li><li>Convince and guide potential investors to understand the value of investing with our company.</li><li>Schedule meetings, appointments, and follow-up visits for interested clients with our senior investment advisors.</li><li>Maintain accurate records of customer interactions and follow-ups in the CRM system.</li><li>Achieve daily/weekly/monthly call and conversion targets.</li></ul>Required Skills &amp; Qualifications:<ul><li>Excellent verbal communication skills in [English/Hindi/Regional Language].</li><li>Strong persuasive and negotiation skills.</li><li>Good knowledge of financial or investment concepts (training will be provided).</li><li>Ability to handle objections and maintain professionalism under pressure.</li><li>Basic computer literacy and familiarity with CRM or Excel-based reporting.</li><li>Prior experience in telecalling, telesales, or customer relationship management is an advantage.</li></ul>Salary &amp; Benefits:<ul><li>Competitive base salary + attractive performance incentives.</li><li>Opportunity for career growth in the investment and financial services industry.</li><li>Training and professional development support.</li></ul>Address : Office No 202 , Second Floor , Iconic Trade Center ( ICT ) Sharafabad , KarachiJob Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Relations Officer

Zong CMPak Ltd

<div>
 
 Job Purpose:
 
 <ul>
 <li>
 Establish, maintain, and develop the company&rsquo;s presence in the corporate sector to generate new business while retaining the existing corporate clients by providing exclusive customer service to gain customer satisfaction.
 </li>
 <li>
 To speed up Mobile data, Business &amp; Enterprise Solutions &amp; GSM business in the region.
 </li>
 <li>
 Portfolio growth &amp; retention.
 </li>
 </ul>
 
 Job Responsibilities:
 
 
 
 Sales Management
 
 
 <ul>
 <li>
 Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT Solutions to B2B segments.
 </li>
 <li>
 Work closely with the technical teams to devise technical solutions as per client expectations and requirements.
 </li>
 <li>
 Seeking new business ventures; identifying competitive edge and developing customized solutions for the Corporate Sector.
 </li>
 <li>
 Bringing revenue-generating customers on board.
 </li>
 <li>
 Generating more sales from the existing clients and ensuring their confidence levels remain intact to make them stay on board by giving them quality customer service
 </li>
 </ul>
 
 
 New Business Development
 
 
 <ul>
 <li>
 Meeting Monthly Sales Targets in terms of Revenue Addition of an X amount through different products in GSM/Fixed Data/Cloud segments
 </li>
 <li>
 Exploring and driving new growth venues through existing client base.
 </li>
 <li>
 Timely identification of problems and duly managing customer service establishments that lead to new referrals and fresh activation.
 </li>
 <li>
 Responsible for gross adds in the existing base for a full range of voice, mobile data, and ESS solutions to the client base
 </li>
 <li>
 Seeking new business ventures
 </li>
 <li>
 Developing customized solutions for the corporate sector
 </li>
 <li>
 Ensuring the clearance of outstanding amounts from existing customers
 </li>
 </ul>
 
 
 Revenue
 
 
 <ul>
 <li>
 Revenue assurance as per management-assigned targets.
 </li>
 <li>
 Taking steps to enhance the existing clientage revenue as well as from prospective clients.
 </li>
 </ul>
 
 
 Customer Retention/CHURN
 
 
 <ul>
 <li>
 Formulate strategies for customer retention and prevention of churn to other competitors taking necessary action to resolve service, billing, or any other issues that may cause customer dissatisfaction.
 </li>
 <li>
 To keep a regular track of corporate activation/disconnections along with reasons.
 </li>
 <li>
 Meet the assigned churn targets
 </li>
 <li>
 Contract renewals, negotiations, comparative analysis with customers &amp; coordination with HQ product &amp; channel teams
 </li>
 <li>
 To retain, service &amp; grow large &amp; SME accounts
 </li>
 <li>
 Achievement of assigned regional sales &amp; service targets
 </li>
 <li>
 Coordination with regional &amp; HQ teams for proposals, contracts, business cases &amp; customer complaints
 </li>
 <li>
 Responsible for providing monthly invoices to the tagged portfolio &amp; billing collection management
 </li>
 <li>
 Timely identification of problems and duly managing customer service establishments that leads to new referrals
 </li>
 <li>
 Revenue assurance as per management assigned targets
 </li>
 <li>
 Ensure smooth customer handling and customer experience management
 </li>
 </ul>
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 Education:
 
 <ul>
 <li>
 Candidate must have a minimum of Bachelor&rsquo;s Degree. However, MBA degree will be preferred
 </li>
 </ul>
 
 Work Experience:
 
 <ul>
 <li>
 Up to 3-5 Years of relevant experience is required.
 </li>
 </ul>
 
 Skills &ndash; Generic:
 
 <ul>
 <li>
 Team Leadership Skills
 </li>
 <li>
 Time Management Skills
 </li>
 <li>
 Analytical, Negotiation, Relationship building &amp; Customer engagement skills
 </li>
 <li>
 Excellent communications skills in English &amp; Urdu, with a clear, confident and articulate telephone manner
 </li>
 <li>
 Written communication skills, must be able to write professional emails for internal &amp; external customers
 </li>
 <li>
 Problem solving &amp; customer engagement approach
 </li>
 <li>
 Innovative &amp; proactive, self-motivated &amp; flexible
 </li>
 <li>
 Proficiency in Microsoft Office Suite
 </li>
 </ul>
 
 Skills &ndash; Job Specific:
 
 <ul>
 <li>
 Sales Skills
 </li>
 <li>
 Business Development Skills
 </li>
 <li>
 Customer Relationship Management
 </li>
 <li>
 Key Account Management experience in Telecom, ICT, Banking &amp; FMCG will be preferred
 </li>
 <li>
 Able to compare telecom operator packages &amp; able to show the comparative advantages to customers
 </li>
 <li>
 Specialized in Portfolio Management &amp; Collection Good with numbers, price comparisons &amp; ability to drive retention &amp; new business in the corporate market
 </li>
 <li>
 Good market reach &amp; having relationships with business groups
 </li>
 </ul>
</div>

Business Relationship Manager Corporate Sales & Services

AppedologyPK Recruitment

Job DescriptionWe are seeking a dynamic and detail-oriented Client Relationship Officer to join our team. The ideal candidate must possess exceptional communication skills and advanced expertise in Microsoft Excel. This role focuses on maintaining excellent client relationships, ensuring smooth coordination between departments, and managing client data with accuracy and efficiency.The selected candidate will be responsible for handling client interactions, preparing performance reports, and supporting operational processes to ensure top-tier client satisfaction.Key Responsibilities<ul><li>Serve as the main point of contact for clients, maintaining timely and professional communication.</li><li>Manage and update client records, reports, and case progress with high accuracy.</li><li>Coordinate with internal departments to ensure client needs are handled efficiently.</li><li>Prepare detailed reports, dashboards, and performance summaries using advanced Excel functions (Pivot Tables, VLOOKUP, Charts, Data Analysis tools, etc.).</li><li>Follow up with clients to ensure satisfaction and resolution of issues.</li><li>Identify process improvements to enhance client experience and workflow efficiency.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree (preferably in Business Administration, Finance, or a related field).</li><li>Experience: Proven experience in client servicing, account management, or coordination roles.</li><li>Technical Skills:</li><li>Advanced proficiency in Microsoft Excel (Pivot Tables, Power Query, Data Validation, and Report Automation).</li><li>Strong computer literacy and familiarity with CRMs or data management tools.</li><li>Excellent verbal and written communication skills.</li><li>Strong attention to detail, organization, and multitasking abilities.</li><li>Ability to handle multiple clients and deadlines in a fast-paced environment.</li></ul>Key Attributes<ul><li>Strong client service orientation and problem-solving ability.</li><li>Clear, confident, and professional communicator.</li><li>Analytical mindset with excellent reporting skills.</li><li>Team player with adaptability and initiative.</li></ul>What We Offer<ul><li>5 working days (Monday&ndash;Friday)</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Provident fund</li><li>Free pick &amp; drop service</li><li>Professional development and growth opportunities</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Client Relation Executive

10Pearls

<div>Company Overview
10Pearls is an end-to-end digital technology services partner that helps businesses use technology as a competitive advantage. We digitize existing businesses, build innovative new products, and augment teams with high-performing talent. Our expertise spans product management, user experience and design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging technologies, and quality assurance-ensuring we deliver solutions that meet real business needs.
We serve a diverse client base-from large enterprises to SMBs and high-growth startups-across healthcare/life sciences, education, energy, communications and media, and financial services. Our long-term partnerships are built on trust, integrity, and consistent delivery.
Responsibilities<ul><li>
Own the engagement and implementation strategy across the project lifecycle.</li><li>
Onboard new customers and proactively manage day-to-day account health.</li><li>
Develop a deep understanding of clients&rsquo; challenges, objectives, requirements, and roadmaps.</li><li>
Operate as a trusted advisor to client IT and business leaders; build sustainable relationships.</li><li>
Act as the primary liaison between clients and the development team to ensure clear, timely communication.</li><li>
Conduct regular check-ins to assess project health.</li><li>
Provide line management for team members, including leave planning, attendance, and performance reviews.</li><li>
Keep internal leadership informed on project status, risks, and issues.</li><li>
Identify opportunities to grow accounts through upselling and cross-selling.</li></ul>
Requirements<ul><li>
5+ years of experience in Account Management, Customer Success, Business Development, or Pre-Sales.</li><li>
Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li><li>
Excellent written and verbal communication skills.</li><li>
Proven ability to build relationships and trust with key stakeholders and customers.</li><li>
Collaborative, self-directed team player.</li><li>
Ability to manage multiple customer engagements simultaneously.</li><li>
Strong client-facing skills, including presentations.</li></ul>
Nice to Have<ul><li>
Basic Agile and SDLC knowledge, familiarity with project management tools, and common development/QA terms.</li></ul>
FBrFMXj9ta</div>

Customer Success Manager

TPL Insurance Limited

TPL Life Insurance Limited is urgently in search of Relationship Managers for its Retail Sales Department. This position will be based in Karachi and will include field sales work with monthly targets to achieve. Details are as follows:- Position Title: Relationship Manager- Location: Karachi- Education and Experience:<ul><li>Fresh graduate or up to 2 years of experience in business development within the insurance or banking sector</li><li>Experience in targeted sales, customer services and relationship management</li><li>Strong interpersonal skills, negotiation, and problem-solving skills</li><li>Proficiency in MS Office</li></ul>- Timings: Monday to Friday, 9am to 6pmAt TPL, we are an equal opportunity employer and, we do not discriminate on basis of race, gender, color, religion, age, and disability.Job Type: Full-timePay: From Rs40,000.00 per monthLocation:<ul><li>Karachi (Required)</li></ul>Work Location: On the road

Relationship Manager

Explore 1225+ Customer relationship manager in Karachi this November. Find roles across top companies and apply now to boost your career.