customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support

customer support representative Jobs in Karachi

customer support representative

client relationship executive Jobs in Karachi

client relationship executive

customer relationship manager

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking a dynamic and results-driven Branch Manager to spearhead and drive the success of our branches. In this role, you will be responsible for managing day-to-day operations, achieving business targets, building strong customer relationships, and managing a high-performing team.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Consistent delivery of sales targets with a view to remain apart with the monthly run-rate.
  </li>
  <li>
   Directional sing the sales effort through development and execution of structured sales plans based on sound knowledge of market variables and customer needs.
  </li>
  <li>
   Spearhead efforts for marketing new relationships
  </li>
  <li>
   Liaise with Marketing and contribute to the development of new products and actively participate in launching products like staff training, campaigning and monitoring of business targets, to derive maximum mileage out of rollout.
  </li>
  <li>
   Branch staff awareness (to ensure that all Relationship Managers are aware of the KPIs and tools)
  </li>
  <li>
   Business development, through typical activities like; Formulating, implementing/monitoring of future strategies, sales plans and activities to acquire new customers as well as deepen existing relationships, and aligning these with the business goals
  </li>
  <li>
   Achieve planned growth and cater to the branch&rsquo;s expansion possibilities by pro-actively analyzing and proposing resource enhancements.
  </li>
  <li>
   Ensure that the branch achieves stable growth in revenues through focus on both funded and non-funded income.
  </li>
  <li>
   AML-Report monitoring - review &amp; responding to reports daily, weekly and monthly and highlighting any suspicious activities.
  </li>
  <li>
   Suspicious Transaction / Activity monitoring &amp; timely closures of suspicious transaction report - STRs raised.
  </li>
  <li>
   Monitor and follow AML guidelines &ndash; in compliance with Policy to ensure zero issues raised in
  </li>
  <li>
   Authority of Approval for Dormant account activation
  </li>
  <li>
   To ensure that top 100 customer data is updated as per requirement
  </li>
  <li>
   Continuous review of processes, resources &amp; procedures to ensure that service standards are met through capacity planning, removal of bottlenecks and workflow changes.
  </li>
  <li>
   Customer retention efforts with personal involvement in complaint resolution and adhoc feedback from customers.
  </li>
  <li>
   Review of controls on a regular basis contributing to sound operational health leading to compliance with the group and Central Bank guidelines.
  </li>
  <li>
   Monitor and control the Retail Client Credit portfolio and ensure that all facilities to customers and staff are fully secured and accurate and up to date records and documentation in line with the Group credit policy.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Relationship Management
  </li>
  <li>
   Stakeholder Management
  </li>
  <li>
   Sales and Business Development
  </li>
  <li>
   Decision Making
  </li>
  <li>
   Strong interpersonal and communication skills
  </li>
  <li>
   Bachelors
  </li>
  <li>
   Minimum Education Bachelors
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Branch Manager (Karachi -Lahore - Islamabad)

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>50995
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 6
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>17/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>17/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
<div><div><div><div><p>We are seeking a dynamic and results-driven Branch Manager to spearhead and drive the success of our branches. In this role, you will be responsible for managing day-to-day operations, achieving business targets, building strong customer relationships, and managing a high-performing team.</p></div><br>
</div>
</div></div></div></div></div><div></div><div><div><div><b>Key Responsibilities</b></div>
</div><div><ul><li>Consistent delivery of sales targets with a view to remain apart with the monthly run-rate.</li><li>Directional sing the sales effort through development and execution of structured sales plans based on sound knowledge of market variables and customer needs.</li><li>Spearhead efforts for marketing new relationships</li><li>Liaise with Marketing and contribute to the development of new products and actively participate in launching products like staff training, campaigning and monitoring of business targets, to derive maximum mileage out of rollout.</li><li>Branch staff awareness (to ensure that all Relationship Managers are aware of the KPIs and tools)</li><li>Business development, through typical activities like; Formulating, implementing/monitoring of future strategies, sales plans and activities to acquire new customers as well as deepen existing relationships, and aligning these with the business goals</li><li>Achieve planned growth and cater to the branch&rsquo;s expansion possibilities by pro-actively analyzing and proposing resource enhancements.</li><li>Ensure that the branch achieves stable growth in revenues through focus on both funded and non-funded income.</li><li>AML-Report monitoring - review &amp; responding to reports daily, weekly and monthly and highlighting any suspicious activities.</li><li>Suspicious Transaction / Activity monitoring &amp; timely closures of suspicious transaction report - STRs raised.</li><li>Monitor and follow AML guidelines &ndash; in compliance with Policy to ensure zero issues raised in</li><li>Authority of Approval for Dormant account activation</li><li>To ensure that top 100 customer data is updated as per requirement</li><li>Continuous review of processes, resources &amp; procedures to ensure that service standards are met through capacity planning, removal of bottlenecks and workflow changes.</li><li>Customer retention efforts with personal involvement in complaint resolution and adhoc feedback from customers.</li><li>Review of controls on a regular basis contributing to sound operational health leading to compliance with the group and Central Bank guidelines.</li><li>Monitor and control the Retail Client Credit portfolio and ensure that all facilities to customers and staff are fully secured and accurate and up to date records and documentation in line with the Group credit policy.</li></ul></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Customer Relationship Management</li>
<li>Stakeholder Management</li>
<li>Sales and Business Development</li>
<li>Decision Making</li>
<li>Strong interpersonal and communication skills</li>
<li>Bachelors</li>
<li>Minimum Education Bachelors</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Focus Connect (Pvt.) Ltd. 

<p>Are you a digitally savvy sales professional with strong CRM skills and a passion for customer engagement? Step into the future of mobility with Pakistan&rsquo;s leading electric vehicle brand and play a key role in driving digital sales growth.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and convert inbound leads from digital channels (phone, WhatsApp, social media, email)</li><li>Maintain and update lead pipelines using CRM tools to ensure timely follow-ups and conversions</li><li>Track, analyze, and optimize customer journeys through effective CRM usage</li><li>Build strong customer relationships through consistent engagement and personalized communication</li><li>Coordinate with sales, marketing, and after-sales teams for a seamless customer experience</li><li>Generate insights from CRM data to improve sales strategies, targeting, and retention</li><li>Ensure accurate documentation of all customer interactions and sales activities</li></ul><p><b>Requirements:</b></p><ul><li>1&ndash;2 years of experience in Digital Sales, CRM handling, or Customer Relationship Management</li><li>Strong hands-on experience with CRM systems (e.g., Salesforce, HubSpot, Zoho, or similar)</li><li>Excellent communication skills in English &amp; Urdu (spoken and written)</li><li>Proficiency in MS Excel and digital communication tools (WhatsApp Business, email platforms, etc.)</li><li>Highly organized, target-driven, and detail-oriented</li><li>Ability to manage multiple leads and pipelines efficiently</li></ul><p><b>Preferred Profile:</b></p><ul><li>Fresh graduates with strong CRM knowledge and digital sales understanding are encouraged to apply</li><li>Experience in lead nurturing, sales funnels, or automation tools is a plus</li><li>A proactive team player who can use data to drive sales decisions</li></ul><p><b>Job Type:</b> Full-time<br/><b>Location:</b> SITE, Karachi</p><p>Pay: Rs50,000.00 - Rs75,000.00 per month</p><p>Work Location: In person</p>

Digital Sales Executive (CRM Specialist)

Metro Pakistan

<div><b>Company Description</b><p><br>
METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad.<br>
METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.</p><b><br>
Job Description</b><br>
<ul><li>
Accountable for a portfolio business plan which focuses clearly on planning and execution of targeting new and existing customers.</li><li>
Identify business potential of the prospective customer and develop a professional relationship through personal visits.</li><li>
Follow up on new customer activity to establish customer needs and respond to any feedback/criticism.</li><li>
Accountable for increase in sales of existing customers.</li><li>
Understand customer requirements, the local market trends and the company offer to identify and respond to opportunities within the customer base and deliver solutions.</li><li>
Sound Market knowledge of customers, competitors and suppliers to deal effectively with the competition.</li><li>
Prepare a sound business case and use all commercial tools to attract customers according to their needs and expectations.</li><li>
Daily customers&rsquo; analysis before visiting them and set up sales objectives.</li><li>
Customer file maintenance on the field and follow up.</li><li>
Prepare the feasibility reports of business solution.</li><li>
Weekly planning according to the portfolio priorities.</li><li>
Store tour and sharing information with the Department Managers for alignment.</li></ul><br>
<b>
Qualifications</b><p><br>
Intermediate (with 6+ years' work experience) or Graduation (with less than 6 years&rsquo; work experience).</p><b><br>
Additional Information</b><br>
<ul><li>
Strong communication, interpersonal, and team leadership skills.</li><li>
Effective analytical and decision-making skills.</li><li>
Result-oriented and customer-focused mindset.</li></ul></div>

Territory Sales Manager - HoReCa / O&I

FIT Solutions

<p>Salary Range 55000 - 90000</p><p>Location Gulshan Iqbal block 11</p><p>Job Description:</p><p>Urgent hire role.</p><p>Expert Level English Speaking skills required.</p><p>Maintain complete and accurate documentation of all interactions, follow-ups, discussions, and outcomes in the CRM and calendar systems.</p><p>Excellent verbal and written communication skills in English.</p><p>Fluent in English with strong professional conversation and presentation abilities.</p><p>Ability to work independently during the night shift and manage time effectively.</p><p>Strong negotiation, follow-up, and relationship-building skills in English language.</p><p>Comfortable working with CRM systems and maintaining structured sales records.</p><p>Job Type: Full-time</p><p>Pay: Rs55,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

International Sales Executive

VASAO

<p>We're looking for a presentable and well-spoken <b>Showroom Manager</b> to lead a luxury retail store.</p><p>Inviting applications from both male and female candidates</p><p><b>Requirements:</b></p><ul><li>Well-groomed, customer-focused personality</li><li>Committed and responsible professional</li><li>4-6 years retail experience in home or building material showroom</li><li>Sales management + basic accounts knowledge</li></ul><p><b>Role Includes:</b></p><ul><li>Managing overall store operations</li><li>Driving sales performance</li><li>Client servicing &amp; relationship management</li><li>Staff supervision</li><li>Billing &amp; basic accounts coordination</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Showroom Manager

The Educators school NJB Clifton Campus

<p>Job Title: Parent Relationship Officer (PRO)Job Summary:</p><p>We are seeking a friendly, organized, and proactive <b>Parent Relationship Officer/Campus Manager</b> to manage communication between the school and parents. The PRO will ensure strong parent engagement, timely responses to concerns, and a positive school experience for families.</p><p>Key Responsibilities:1. Parent Communication &amp; Support:</p><ul><li>Act as the main point of contact for parents</li><li>Handle parent queries, complaints, and feedback professionally</li><li>Ensure timely follow-up and resolution of parent concerns</li><li>Maintain positive and respectful communication</li></ul><p>2. Admissions &amp; Inquiries:</p><ul><li>Handle walk-in, call, and online admission inquiries</li><li>Guide parents about school programs, curriculum, and policies</li><li>Support admission process and documentation</li><li>Follow up with prospective parents</li></ul><p>3. Relationship Management:</p><ul><li>Build strong relationships with existing parents</li><li>Organize and coordinate parent meetings and PTMs</li><li>Support school events and parent engagement activities</li><li>Maintain parent satisfaction and retention</li></ul><p>4. Records &amp; Reporting:</p><ul><li>Maintain parent communication logs</li><li>Update parent data and contact information</li><li>Prepare reports on parent concerns, inquiries, and resolutions</li><li>Share regular feedback with management</li></ul><p>5. Coordination with School Departments:</p><ul><li>Liaise between parents, teachers, coordinators, and management</li><li>Escalate serious issues to concerned departments</li><li>Ensure smooth communication flow</li></ul><p>Required Skills &amp; Qualifications:</p><ul><li>MBA in marketing or equivalent</li><li>2&ndash;5 years of experience in school, education sector, or customer relations</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict-handling abilities</li><li>Professional attitude and appearance</li><li>Good computer skills (MS Office, WhatsApp, email, school ERP)</li></ul><p>Preferred:</p><ul><li>Experience in school front desk / admin / admissions</li><li>Ability to handle difficult conversations calmly</li><li>Multilingual (English &amp; Urdu preferred)</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Parent Relationship Officer

Explore 666+ Customer relationship manager in Karachi this April. Find roles across top companies and apply now to boost your career.

666 customer relationship manager jobs In Karachi

Branch Manager (Karachi -Lahore - Islamabad)

Branch Manager (Karachi -Lahore - Islamabad)

Digital Sales Executive (CRM Specialist)

Territory Sales Manager - HoReCa / O&I

International Sales Executive

Showroom Manager

Parent Relationship Officer