customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

client relationship officer Jobs in Karachi

client relationship officer

corporate sales manager

customer relationship manager

First Habib Modaraba

Develop new business in line with targets allocated by Branch Manager/HO.Maintain effective customer relationship with transparency and clarity.Deposits generation and maintain as per target allocated.Effective customer relationship to maintain and provide timely customer service.Extend fullest support for compliances of various segments i.e., Credit, AML/CFT and deposit related.Make appropriate arrangement for timely receiving of monthly financing instalments and also give to support to chase customers of trouble recovery segment.Job Type: Full-timePay: From Rs85,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Marketing/Sales: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Relationship Manager - Corporate

AdalFi

<div>
 
 About AdalFi:
 
 
 
 AdalFi is a leading fintech company revolutionizing digital lending in Pakistan. We build intelligent credit infrastructure for banks, enabling them to make real-time, automated lending decisions using advanced data science, machine learning, and AI technologies.
 
 
 
 About the Role:
 
 
 
 We are seeking a
 
 Customer Success Manager (CSM)
 
 to build long-term, trusted relationships with our fintech clients and ensure they achieve maximum value from our solutions.
 
 
 You will act as the
 
 strategic partner and primary point of contact
 
 for customers, driving product adoption, retention, and growth while ensuring compliance with industry regulations.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as a trusted advisor to clients, aligning our solutions with their business goals and financial operations.
 </li>
 <li>
 Proactively monitor customer health metrics (usage, transaction volumes, adoption) to identify risks and opportunities.
 </li>
 <li>
 Conduct quarterly business reviews and strategy sessions to showcase ROI and drive product adoption.
 </li>
 <li>
 Collaborate with product, engineering, and compliance teams to resolve technical issues and relay customer feedback.
 </li>
 <li>
 Stay up to date with fintech regulations (e.g., PCI DSS, KYC/AML, PSD2, open banking) to guide customers on risk and compliance best practices.
 </li>
 <li>
 Serve as the voice of the customer, influencing product roadmaps and feature enhancements.
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications:
 
 
 
 <ul>
 <li>
 7+ years of experience in a fintech, SaaS, or financial services company.
 </li>
 <li>
 Strong understanding of digital payments, banking, lending, wealth management, or trading platforms.
 </li>
 <li>
 Familiarity with APIs, data integrations, and analytics tools; technical comfort is a must.
 </li>
 <li>
 Excellent relationship management, communication, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple enterprise accounts and drive measurable outcomes.
 </li>
 <li>
 Knowledge of financial compliance and risk management (KYC, AML, PCI DSS, GDPR) is a plus.
 </li>
 <li>
 Bachelor&rsquo;s degree IT or a related field
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs):
 
 
 
 <ul>
 <li>
 Customer Retention &amp; Net Revenue Retention (NRR)
 </li>
 <li>
 Time-to-Value (TTV) for onboarding completion
 </li>
 <li>
 Product adoption &amp; transaction volume growth
 </li>
 <li>
 Customer Satisfaction (CSAT / NPS)
 
 
 </li>
 </ul>
</div>

Customer Success Manager - Fintech

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
6months - 1 year of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Service Executive

Intermark Product Lines (Pvt) Ltd (Exclusive Shell B2bi  Industrial Lubricant Distributor for South)

<div>
 
 
 JOB REQUIREMENTS:
 
 
 <ul>
 <li>
 BE Chemical/Mechanical/Industrial Engineer
 </li>
 <li>
 Minimum 3 years of Industrial Sales Experience, Business Development Role, or Customer Relationship Management.
 </li>
 <li>
 Industries. Compressors/Pump Allied, Industrial Equipment Sales, Generator services companies, Industrial Gases Sales, Textile Chemical Sales.
 </li>
 </ul>
 
 
 
 
 
 JOB RESPONSBILITY:
 
 
 <ul>
 <li>
 Manage &amp; grow sales within assigned territory clients for products.
 </li>
 <li>
 Identify new business opportunities through market analysis, site visits and client engagment to support revenue growth.
 </li>
 <li>
 Conduct regular sales calls, client meetings &amp; technical presentations to understand customers requirments &amp; propose suitable solutions.
 </li>
 <li>
 Maintain healthy sales pipelines, forcaste &amp; Provide periodic sales reports to management.
 </li>
 <li>
 Coordinate with internal teams (technical, supply chain &amp; accounts) to ensure timely execution of orders &amp; customer satisfaction.
 </li>
 <li>
 Build &amp; Maintain strong long-term relationship with existing &amp; new customers through regular follow-ups &amp; after-sales support.
 </li>
 <li>
 Stay updated with industry trends, competitors activities &amp; customer needs to improve sales strategy.
 </li>
 </ul>
 
 
 
 
 
 
 
 Applicants can apply for the position by
 
 25th December 2025
 
 at
 
 hr@intermarkproduct.com
 
 mentioning
 
 "Sales Engineer"
 
 in the subject line.
 
</div>

Sales Engineer

<div>
 
 Job Description
 
 
 
 
 
 Role Responsibilities
 
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 </li>
 <li>
 1-2 years of relevant experience
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Skylink Distributions (Pvt.) Ltd

Job Title: Client Relationship OfficerJob Description:The Client Relationship Officer is responsible for managing client accounts and building lasting relationships with key stakeholders. This role requires excellent interpersonal skills, a customer-centric approach, and the ability to collaborate effectively with internal teams. The Client Relationship Officer will work directly with clients to ensure their satisfaction, address their needs, and drive business growth by delivering tailored solutions and exceptional service.Key Responsibilities:<ul><li>Client Onboarding and Integration</li><li>Guide new clients through the onboarding process, ensuring they are familiar with company products, services, and processes. Provide them with the necessary tools and resources to get started smoothly.</li><li>Establish and Maintain Client Relationships</li><li>Act as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships based on trust, communication, and exceptional service.</li><li>Address Client Inquiries and Concerns</li><li>Respond to client inquiries, issues, and requests promptly, ensuring their concerns are addressed and resolved in a professional and efficient manner.</li><li>Client Retention and Satisfaction</li><li>Regularly engage with clients to assess satisfaction levels and identify opportunities for improvement. Work proactively to ensure clients remain satisfied and loyal to the company.</li><li>Monitor Client Accounts</li><li>Track and monitor client accounts to ensure all agreements and service levels are being met. Provide regular updates and reports to clients regarding account health, progress, and performance.</li><li>Identify Opportunities for Upselling and Cross-selling</li><li>Recognize opportunities within existing accounts for upselling or cross-selling additional products or services that meet client needs. Work with sales teams to present these opportunities to clients.</li><li>Collaborate with Internal Teams</li><li>Work closely with other departments (sales, marketing, operations, support) to ensure client needs are met effectively. Communicate client feedback and insights to relevant teams to improve products/services.</li><li>Develop and Implement Client Retention Strategies</li><li>Create and execute strategies to retain and grow client relationships, such as regular check-ins, customer feedback sessions, and personalized service offerings.</li><li>Prepare and Deliver Client Reports</li><li>Provide clients with regular performance reports, status updates, and insights on key metrics, helping them understand how the company&rsquo;s offerings are benefiting their business.</li><li>Resolve Client Issues and Escalate When Necessary</li><li>Act as a problem-solver for any client issues or concerns. If necessary, escalate unresolved issues to higher management or specialized teams to ensure timely resolution.</li></ul>Qualifications:<ul><li>Education: A Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li><li>Experience: 1-3 years of experience in customer service, account management, or relationship management.</li><li>Candidates proficient in Sindhi language are encourage to apply for this role.</li><li>Skills:</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Ability to manage multiple accounts and projects simultaneously.</li><li>Strong organizational and time management skills.</li></ul>Key Performance Indicators (KPIs):<ul><li>Client Retention Rate</li><li>Revenue Growth from Existing Clients</li><li>Response Time to Client Inquiries and Requests</li><li>Successful Resolution of Client Issues</li><li>Frequency of Client Engagement/Touch-points</li></ul>Job Type: Full-timeWork Location: In person

Client Relationship Officer

Limton Group of Companies

Limton Group of companies is currently hiring for CRM Coordinatior, responsible for all the tasks related to complaint management, repair and inhouse companion products sales in CSD. Required to coordinate with the customers, note their issues and coordinate with field engineers or inhouse engineers for resolution of complaint or repair as case maybe. Also required to deal with walk-in clients who come to purchase or collect companion products and/or repaired machines. Ensuring quality checks and timelines check on engineers is important.Qualification RequirementsBE (Electronics) / MSc (Applied Physics)DAE (Electronics) with some business backgroundExperience RequirementsAt least one year working experience in similar capacity or in technical coordinationSkills RequirementExcellent verbal and written communication skills (in English); able to coordinate with variety of internal &amp; external customers; organizational and planning skills, handle multiple tasks simultaneously, set goals and meet deadlines, ability to take initiative; analytical, reasoning and problem solving skills; ability to maintain accurate and detailed records; computer literacy.Job Responsibilities:<ul><li>Receive and log client complaints, assign to engineers for timely resolution.</li><li>Follow up on visits, collect client feedback on engineer performance.</li><li>Achieve sales targets for Companion Products.</li><li>Assist clients, generate IRFs, coordinate invoicing, and ensure prompt delivery.</li><li>Efficiently handle credit sales and follow up on payment.</li><li>Meet monetary targets for Repairs.</li><li>Receive and log repair requests, coordinate estimates, and ensure timely completion.</li><li>Generate IRFs, coordinate invoicing, and collect payments promptly.</li><li>Monitor repaired machines, inform clients, and manage outstanding payments.</li><li>Verify daily reports of engineers and technicians.</li><li>Submit daily activity reports to ACSM.</li><li>Maintain reports for all operations and conduct customer satisfaction surveys.</li><li>Forward cases to Marketing Department.</li><li>Check and counter-sign contract and warranty cards.</li></ul>Kindly apply those candidate who have technical background.Position is open for both male and female applicants.0349-3531183Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

CRM Coordinator

Explore 1034+ Customer relationship manager in Karachi this December. Find roles across top companies and apply now to boost your career.

1034 customer relationship manager jobs IN Karachi

Relationship Manager - Corporate

Customer Success Manager - Fintech

Customer Service Executive

Sales Engineer

Customer Service Executive

Client Relationship Officer

CRM Coordinator