customer service representative Jobs in Karachi

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customer support representative Jobs in Karachi

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customer support executive

customer relationship manager

METRO Pakistan (Pvt) Limited

<div>
 METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad.
 
 
 METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Delivering key KPIs; identifying, registering and developing new opportunities/customers according to a calendar schedule, generating consistent sales and margin for the new customers
 </li>
 <li>
 Identifying business potential of prospective customers and developing/managing a personal relationship through market visits. The candidate must be active and vigilant in seeking new opportunities and expanding network.
 </li>
 <li>
 Accountable for a portfolio of customers; customer engagement, execution of sales, increasing sales, managing credit, following up on commitments, establishing customer needs, complaint handling and responding to feedback
 </li>
 <li>
 Cross functional relationship: Developing a relationship with cross functional teams (procurement/ operations) to come up with initiatives and customized solutions.
 </li>
 <li>
 Consult with customers about business challenges and requirements, as well as the range of options and cost benefits of each (must maintain knowledge of Metro's product portfolio)
 </li>
 <li>
 Using both direct (face to face, calls) and indirect methods (networking) of selling
 </li>
 <li>
 Maintaining detailed notes and tracking sheets to monitor customer development progress
 </li>
 <li>
 Conduct sales activities with professionalism and integrity.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Bachelors intermediate with 6+ years of experience.
</div>

Territory Sales Manager - Trade

<div>
 
 METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad.
 
 
 METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
 
 
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Delivering key KPIs; identifying, registering and developing new opportunities/customers according to a calendar schedule, generating consistent sales and margin for the new customers
 </li>
 <li>
 Identifying business potential of prospective customers and developing/managing a personal relationship through market visits. The candidate must be active and vigilant in seeking new opportunities and expanding network.
 </li>
 <li>
 Accountable for a portfolio of customers; customer engagement, execution of sales, increasing sales, managing credit, following up on commitments, establishing customer needs, complaint handling and responding to feedback
 </li>
 <li>
 Cross functional relationship: Developing a relationship with cross functional teams (procurement/ operations) to come up with initiatives and customized solutions.
 </li>
 <li>
 Consult with customers about business challenges and requirements, as well as the range of options and cost benefits of each (must maintain knowledge of Metro's product portfolio)
 </li>
 <li>
 Using both direct (face to face, calls) and indirect methods (networking) of selling
 </li>
 <li>
 Maintaining detailed notes and tracking sheets to monitor customer development progress
 </li>
 <li>
 Conduct sales activities with professionalism and integrity.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Bachelors intermediate with 6+ years of experience.
 
 
 
</div>

Metro Pakistan

<div>Company Description 
METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad. 
METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. 
Job Description 
<ul><li>
Delivering key KPIs; identifying, registering and developing new opportunities/customers according to a calendar schedule, generating consistent sales and margin for the new customers</li><li>
Identifying business potential of prospective customers and developing/managing a personal relationship through market visits. The candidate must be active and vigilant in seeking new opportunities and expanding network.</li><li>
Accountable for a portfolio of customers; customer engagement, execution of sales, increasing sales, managing credit, following up on commitments, establishing customer needs, complaint handling and responding to feedback</li><li>
Cross functional relationship: Developing a relationship with cross functional teams (procurement/ operations) to come up with initiatives and customized solutions.</li><li>
Consult with customers about business challenges and requirements, as well as the range of options and cost benefits of each (must maintain knowledge of Metro's product portfolio)</li><li>
Using both direct (face to face, calls) and indirect methods (networking) of selling</li><li>
Maintaining detailed notes and tracking sheets to monitor customer development progress</li><li>
Conduct sales activities with professionalism and integrity.</li></ul> 

Qualifications 
Bachelors intermediate with 6+ years of experience.</div>

Royal Printing & Packages

Company: Royal Paper &amp; Plastic Products (Pvt) Ltd.Location: SITE Phase II, Super Highway, KarachiEmployment Type: Full-TimeAbout Us At Royal Paper &amp; Plastic Products (Pvt) Ltd., we pride ourselves on delivering high-quality corrugated carton and packaging solutions to our business partners. We are looking for a highly articulate and motivated Client Relations &amp; Marketing Coordinator to join our team. If you excel at building professional relationships and ensuring a seamless client experience, we want you to grow with us.The Role In this role, you will be the primary voice of our company, interacting with our B2B clients primarily through telephone and email. We are looking for a professional who understands that exceptional service and proactive communication naturally drive business growth. By ensuring flawless coordination and building genuine trust, you will help our clients confidently see us as their preferred, long-term packaging partner.Key Responsibilities Serve as the primary liaison for clients, handling inquiries and correspondence with warmth, clarity, and professionalism.<ul><li>Collaborate effectively with clients' procurement departments and executive management to understand their packaging requirements and streamline the ordering process.</li><li>Guide discussions around quotations and terms with tact and finesse, consistently aiming for mutually beneficial agreements that strengthen the partnership.</li><li>Build and maintain strong, trust-based relationships with existing customers to encourage repeat business and upsells.</li><li>Coordinate internally with our production and supply chain teams to guarantee that client expectations and delivery timelines are consistently met or exceeded.</li></ul>Requirements &amp; Qualifications&middot; Education: Bachelor&rsquo;s degree / Graduation in Business, Marketing, or a related field.&middot; Experience: Previous experience in client coordination, B2B customer service, or relationship management is highly preferred.&middot; Skills:o Exceptional verbal and written communication skills.o Strong persuasive and negotiation abilities.<ul><li>High emotional intelligence with the ability to anticipate and respond to client needs.</li><li>Highly organized with meticulous follow-up skills.</li></ul>Females are encouraged to apply.<ul><li>Compensation &amp; Benefits</li></ul>Salary: Starting from PKR 80,000 per month, with upward flexibility based on your experience, negotiation abilities, and overall skill set.Bonuses &amp; Growth: A yearly bonus and annual salary increments to recognize and reward your long-term commitment and contributions.Gender: This position is specifically looking to hire female candidates.Pay: From Rs80,000.00 per monthWork Location: In person

Client Relations & Marketing Coordinator

Icon Global Pvt. Ltd

Job Details:<ul><li>Job Title: Customer Retention Specialist (U.S Market)</li><li>Company: Icon Global (Private) Limited</li><li>Location: Phase II Ext, D.H.A, Karachi</li><li>Shift: 5:00 PM &ndash; 2:00 AM</li><li>Employment Type: Full-time (on-site)</li></ul>Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities<ul><li>Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business.</li><li>Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism.</li><li>Identify at-risk customers through behavioural insights and implement tailored retention strategies.</li><li>Promote additional products and services through upselling and cross-selling initiatives.</li><li>Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous).</li><li>Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.</li><li>Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline.</li><li>2+ years of proven experience in customer retention, client management, or customer service.</li><li>Strong interpersonal, negotiation, and conflict-resolution skills.</li><li>Proficiency with CRM tools (Zoho CRM preferred).</li><li>A sales-driven mindset with a strong focus on customer needs.</li></ul>What We Offer<ul><li>Provident Fund Support</li><li>Medical &amp; Life Insurance</li><li>Commission</li><li>Annual Bonus</li><li>Attendance Bonus</li><li>Paid Leaves</li><li>Leave Encashment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working the night shift (5:00 PM &ndash; 2:00 AM)?</li><li>Have you worked with international clients, specifically in the US market?</li><li>Are you comfortable handling customer inquiries across phone, email, and chat channels?</li><li>Do you have experience in upselling or cross-selling products/services to existing customers?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Retention: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Retention Specialist (U.S Market)

Mashreq

<div>
 Job Purpose:
 
 The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 Key Result Areas:
 
 Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 - Lead Management &amp; Drop-off Handling (New Acquisition)
 
 - Managing NSTP Scenarios
 
 - Assisted client onboarding
 
 - Client Servicing &amp; Complaints Handling
 
 - Cross-Sell (within 3 MOB)
 
 Knowledge, Skills &amp; Experience:
 
 &bull; Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 &bull; Self-Motivated and positive attitude.
 
 &bull; Analytical and numeric skills.
 
 &bull; Problem resolution skills.
 
 &bull; Ability to work under pressure and think on his/er feet.
 
 &bull; Dynamic, result-oriented approach to work.
</div>

Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

Human Capital HR Solutions

Job Title: Assistant Manager / Manager &ndash; Sales &amp; Business Development (Export)Location: Karachi Head Office Company: Human Capital HR Solutions (Hiring for its Client)Human Capital HR Solutions is hiring on behalf of its client for a dynamic and target-driven professional for the role of Assistant Manager / Manager &ndash; Sales &amp; Business Development (Export) based in Karachi.This role is ideal for candidates with strong experience in export sales, international business development, and client relationship management within a competitive trade and logistics environment.Key Responsibilities:<ul><li>Achieve sales growth and meet assigned revenue targets</li><li>Develop and implement strategic business development plans for export markets</li><li>Expand international customer base and strengthen market presence</li><li>Conduct client meetings for acquisition, retention, and relationship building</li><li>Generate new export sales leads and identify overseas opportunities</li><li>Build and maintain long-term relationships with clients and partners</li><li>Monitor global market trends, competitor activities, and emerging opportunities</li><li>Drive new business acquisition and grow existing accounts</li><li>Manage key accounts and ensure customer satisfaction with upselling opportunities</li><li>Coordinate with operations and supply chain teams for smooth order execution</li></ul>Requirements:<ul><li>Bachelor&rsquo;s / Master&rsquo;s degree in Business, Marketing, Supply Chain, or related field</li><li>4+ years of experience in Sales &amp; Business Development (Export / Logistics / Freight Forwarding preferred)</li><li>Strong B2B sales, international client acquisition, and account management skills</li><li>Proven track record of achieving sales and revenue targets</li><li>Excellent communication, negotiation, and market expansion skills</li></ul>Job Type:Full-timeApply Now:Send your CV to: careers1.hc@gmail.com CC: careers@humancapitalintl.comSubject Line: Sales &amp; Business Development &ndash; ExportJob Type: Full-timeWork Location: In person

Assistant Manager / Manager – Sales & Business Development (Export)

Explore 1013+ Customer relationship manager in Karachi this May. Find roles across top companies and apply now to boost your career.

1013 customer relationship manager jobs In Karachi

Territory Sales Manager - Trade

Territory Sales Manager - Trade

Territory Sales Manager - Trade

Client Relations & Marketing Coordinator

Customer Retention Specialist (U.S Market)

Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

Assistant Manager / Manager – Sales & Business Development (Export)