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customer success manager

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customer service specialist Jobs in Riyadh

customer service specialist

customer relationship manager

<div>
 
 IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
 
 
 
 
 At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
 
 
 
 
 We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
 
 
 
 
 By joining our team, you will have the opportunity to be part of a
 
 global, diverse environment;
 
 you will be joining a
 
 winning team
 
 with a
 
 
 commitment to sustainability;
 
 
 and a company where we get things done so that you can
 
 make a positive impact
 
 on the world.
 
 
 
 
 We&rsquo;re looking for innovative and original thinkers to work in an environment where you can
 
 #MakeYourMoment
 
 so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
 
 
 
 
 If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS!
 
 
 
 
 
 
 Job Description
 
 
 
 
 A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.
 </li>
 <li>
 Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.
 </li>
 <li>
 Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.
 </li>
 <li>
 Strong acumen on delivery methodology and delivery service offerings.
 </li>
 <li>
 Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.
 </li>
 <li>
 Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.
 </li>
 <li>
 Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.
 </li>
 <li>
 Knowledge of the Business Value Engineering (BVE) process.
 </li>
 <li>
 Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.
 </li>
 <li>
 Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.
 </li>
 <li>
 Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.
 </li>
 <li>
 Highly-driven to secure IFS
 
 
 references and regular reporting through the Voice-Of-Customer process.
 </li>
 <li>
 Maintain the revenue margin for the assigned Success accounts.
 </li>
 <li>
 Drive utilization for the subscribed services.
 </li>
 <li>
 Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.
 </li>
 <li>
 Communication with Global Delivery Senior Leadership Team on potential escalations.
 </li>
 <li>
 Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.
 </li>
 <li>
 Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.
 </li>
 <li>
 Active listening, strong interpersonal communications, and relationship building.
 </li>
 <li>
 Excellent communication and relationship management skills.
 </li>
 <li>
 Experience in building, maintaining, and evolving relationships with executives.
 </li>
 <li>
 Strong business acumen.
 </li>
 <li>
 Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.
 </li>
 <li>
 Fluency in both English and Arabic (verbal and written).
 </li>
 <li>
 Domain knowledge of IFS Applications would be a plus.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
 
 
 
 
</div>

Customer Success Manager

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS! 
Job Description 
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more. 
Qualifications 
<ul><li>
Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.</li><li>
Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.</li><li>
Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.</li><li>
Strong acumen on delivery methodology and delivery service offerings.</li><li>
Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.</li><li>
Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.</li><li>
Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.</li><li>
Knowledge of the Business Value Engineering (BVE) process.</li><li>
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.</li><li>
Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.</li><li>
Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.</li><li>
Highly-driven to secure IFS references and regular reporting through the Voice-Of-Customer process.</li><li>
Maintain the revenue margin for the assigned Success accounts.</li><li>
Drive utilization for the subscribed services.</li><li>
Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.</li><li>
Communication with Global Delivery Senior Leadership Team on potential escalations.</li><li>
Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.</li><li>
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.</li><li>
Active listening, strong interpersonal communications, and relationship building.</li><li>
Excellent communication and relationship management skills.</li><li>
Experience in building, maintaining, and evolving relationships with executives.</li><li>
Strong business acumen.</li><li>
Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.</li><li>
Fluency in both English and Arabic (verbal and written).</li><li>
Domain knowledge of IFS Applications would be a plus.</li></ul> 

Additional Information 
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</div>

Travelport

<div>
 
 
 CUSTOMER SUCCESS MANAGER | AGENCY SALES | RIYADH, SAUDI ARABIA
 
 
 
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 
 What does a great Customer Success Manager do?
 
 
 The Customer Success Manager (CSM) joins an international team of CSMs across EMEA, where personal development, collaboration and adaptability are at the heart of the team.
 
 
 The CSM assists the national account management team within a portfolio of key accounts, by ensuring the implementation and most efficient use of Travelport technology, products and services through valuable account support. The CSM engages with a wide range of roles within the customer&rsquo;s organisation as well as internal departments, to provide ongoing value to our customers and building their (and our) success stories.
 
 
 The CSM maintains and maximizes revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios.
 
 
 
 
 The role is crucial in maintaining competitive advantage and differentiating Travelport through the on-site &amp; virtual support provided.
 
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide professional demonstrations, product &amp; data consultancy and functional support, in line with the Account Business Plan
 </li>
 <li>
 Develop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer
 </li>
 <li>
 Ensure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customer
 </li>
 <li>
 Work with the Account Manager to run and promote Customer focus days. Attending Travelport Trade
 </li>
 <li>
 Shows and Corporate Event Days where appropriate.
 </li>
 <li>
 Develop scripts and customised rules, for customers, on a consultancy basis.
 </li>
 </ul>
 
 
 
 
 Who we are looking for in this role:
 
 
 Technical understanding of GDS functionality and Industry related work experience would be advantageous (technical/functional skills)
 
 
 Excellent presentation skills, with a confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media (communication skills)
 
 
 Must have the ability to assess and analyse situations accurately, grasping complexities and identifying key issues, applying sound judgement (problem solving capability)
 
 
 Ability to develop strong customer relationships through a collaborative, consultative, reliable and empathetic approach (relationship management)
 
 
 
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 </li>
 </ul>
 
 
 
 
 If you are a Saudi National and Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 
 *Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 
 
 About Us
 
 
 
 Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences.
 
 
 Unconflicted and independent, we are re-inventing a simpler future for travel&rsquo;s complex ecosystem.
 
 
 Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content.
 
 
 We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities.
 
 
 We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before.
 
 
 Travelport is on a mission to make Travel easier and more rewarding for everyone.
 
 
 
 
 
 
 About the Team
 
 
 
 The Customer and Marketing Organization is responsible for enhancing the overall experience of the customer in their journey with Travelport, be that the experience of our agency, corporate, air, hotel, car or other customers.
 
 
 
 
 
 The objectives of the Customer and Marketing organization is focused around developing a culture of &ldquo;customer centricity&rdquo; throughout the organization, including:
 
 <ul>
 <li>
 Looking at how we actively seek, and then use customer feedback to drive improvement in our NPS scores and the overall customer experience.
 </li>
 <li>
 Strengthening and growing our data analytical capabilities.
 </li>
 <li>
 Developing and executing a holistic product and customer services strategy that meets the needs of our customers.
 </li>
 <li>
 Heightening our focus on end-to-end product management to understand how we can maximize our platform capabilities.
 </li>
 </ul>
 
 
 
 
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
 
</div>

Customer Success Manager - Saudi Arabia

Ingram Micro

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Join Us at the Forefront of Distribusion!
Who We Are: Join the business behind the world&rsquo;s brands. We&rsquo;re redefining distribution. We&rsquo;re Ingram Micro&mdash;a people-first technology partner, reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!
How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro&rsquo;s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.
Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.
What You&rsquo;ll Do:
We are seeking a dynamic Customer Success Manager (CSM) to join our team and serve as the primary point of contact for our Cisco product customers. In this role, you will ensure that customers maximize their Cisco solutions, from initial implementation through to long-term adoption and growth. This is an exciting opportunity to work with a range of Cisco technologies, including networking, collaboration, security, and cloud solutions, while ensuring the overall success and satisfaction of our valued clients.
Key Responsibilities:
<ul><li>Onboarding &amp; Implementation: Guide customers through the initial setup and configuration of their Cisco products, ensuring seamless integration into their environments.
</li><li>Product Education &amp; Enablement: Provide ongoing training and support on Cisco solutions, ensuring customers fully understand how to leverage the technology to meet their business objectives.
</li><li>Customer Relationship Management: Build strong, ongoing relationships with customers, serving as their trusted advisor to drive adoption, retention, and satisfaction across their Cisco environments.
</li><li>Issue Resolution &amp; Escalation: Collaborate with internal technical teams to resolve any product or service issues, ensuring swift resolutions and maintaining a positive customer experience.
</li><li>Reporting &amp; Success Metrics: Track and report on customer success metrics (e.g., adoption rates, product usage, satisfaction scores) and provide insights to leadership for continuous improvement.
</li></ul>Qualifications:
<ul><li>Experience: 2+ years of experience in Customer Success, Account Management, or a similar client-facing role within the technology or networking industry, particularly with Cisco products.
</li><li>Technical Knowledge: Strong understanding of Cisco products and solutions.
</li><li>Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts in a customer-friendly manner.
</li><li>Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and resolve customer challenges effectively.
</li><li>CRM Proficiency: Experience using CRM tools to manage customer relationships and track progress.
</li><li>Bachelor&rsquo;s degree in IT or a related field
</li></ul>Your growth with us:
At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Joining Ingram Micro means being part of a company where integrity, responsibility, and talent are celebrated, ensuring your long-term success in an ever-evolving industry. Let&rsquo;s shape tomorrow together.
#LI-SMR1</div>

Seclore

<div>
 
 Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.
 
 
 
 
 
 
 
 What should you know about us?
 
 
 
 Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.
 
 
 
 
 Know more about us at www.seclore.com
 
 
 
 
 
 You would love our tribe:
 
 
 
 If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!
 
 
 
 
 
 A sneak peek into the role:
 
 
 
 As a Customer Success Manager, you will be responsible for managing a portfolio of Seclore's largest and most strategic customers. Your primary focus will be to drive customer success, retention, and account growth by ensuring they achieve their expected business outcomes with Seclore solutions. You will build long-term, trusted relationships with customers, acting as their advisor and advocate, while collaborating with internal teams to align Seclore&rsquo;s offerings with their evolving needs. Your success in this role will be measured by customer satisfaction, value realization, and long-term loyalty, ultimately turning them into strong brand advocates.
 
 
 
 
 
 
 
 
 
 Here's what you will get to explore:
 
 
 <ul>
 <li>
 In Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
 </li>
 <li>
 Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.
 </li>
 <li>
 Responsible for leading discovery sessions with IT and business users to understand the new use cases / client's business objectives and system/application needs
 </li>
 <li>
 With excellent understanding of Seclore&rsquo;s product features and related technologies, design the solution that best meets the client's requirements
 </li>
 <li>
 Proactively create documentary artifacts like business cases, usage scenarios, solution blueprints, FAQs, meeting notes etc.
 </li>
 <li>
 Support the various internal customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project
 </li>
 <li>
 Become an expert on the customer&rsquo;s Seclore deployment and their trusted advisor for their strategic business direction
 </li>
 <li>
 Present the Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams
 </li>
 <li>
 Educate customers on the value they can generate from the power of their Seclore solution Ensure customers employ best practices and their Seclore solution is optimized for maximum value Build and maintain trusting relationships at all levels including the C-Suite across various customer teams, functional groups, business units and/or group companies
 </li>
 <li>
 Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience
 </li>
 <li>
 Ensure internal alignment on account strategy by partnering with cross functional Seclore teams to develop and execute on account plans that results in customer references, retention and account growth
 </li>
 <li>
 Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
 </li>
 <li>
 As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
 </li>
 <li>
 Gather customer product feedback and communicate with product management to shape product roadmap development
 </li>
 <li>
 Work with the customer team to achieve timely contract renewals and opportunities for upsell/cross-sell
 </li>
 <li>
 CSM should be able to build and nurture a team in future.
 </li>
 <li>
 Need to have experience with endpoint security products like DLP, Classification, DRM
 </li>
 <li>
 Need to have consulting skills
 </li>
 <li>
 Drive value realization and strategic discussions with customers - expected from such a senior person
 </li>
 </ul>
 
 
 
 
 
 We can see the next Entrepreneur At Seclore if you have:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s 08+ years of experience in handling end to end customers relationships, preferably in the SaaS industry
 </li>
 <li>
 Leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management
 </li>
 <li>
 Proven track record of successfully managing customer relationships and delivering results Strong consulting background
 </li>
 <li>
 Proven ability to build and maintain strong and trusting relationships with a diverse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams Proven ability to build and sell business cases to customer teams
 </li>
 <li>
 Excellent organization, project management, time management, and communication skills Ability to quickly grasp and distinctly explain technological and business concepts
 </li>
 <li>
 Ability to lead cross function business and technical teams to deliver solutions and provide timely issue resolution
 </li>
 <li>
 Strong understanding of business processes and their implementation into enterprise business applications
 </li>
 <li>
 Team player who will innovate to continue improving the way Seclore serves its customer
 </li>
 <li>
 Bachelor&rsquo;s degree in technology, business, or related field (MBA preferred) Ability to travel 60%+ of the time
 </li>
 <li>
 Highly energetic, with a passion for helping customers, achieve expected business outcomes Multitasker with willingness to 'roll up sleeves' and assist wherever needed
 </li>
 <li>
 Deep credibility in inspiring confidence in C-level decision makers
 </li>
 <li>
 Extensive business process management experience and expertise- ideally in the areas of Government, banking, financial services, insurance, and manufacturing
 </li>
 <li>
 Previous experience with a major systems integrator and/or a customer success function preferred
 </li>
 <li>
 Experience with SaaS/Subscription solution offerings is a plus Knowledge of information cyber security
 </li>
 </ul>
 
 
 
 
 
 Why do we call Seclorites Entrepreneurs not Employees?
 
 
 <ul>
 <li>
 We value and support those who take the initiative and calculate risks.
 </li>
 <li>
 We have an attitude of a problem solver and an aptitude that is tech agnostic. You get to work with the smartest minds in the business.
 </li>
 <li>
 We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.
 </li>
 </ul>
 
 
 
 
 
 
 
 Excited to be the next Entrepreneur, apply today!
 
 
 
 Don&rsquo;t have some of the above points in your resume at the moment? Don&rsquo;t worry. We will help you build it.
 
 
 
 
 
 
 
 
 
 Let&rsquo;s build the future of data security at Seclore together.
 
 
 
</div>

<div>
 Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
 
 
 You will report to a Director of Sales to manage the customer relationship and follow up with customer POs and contracts and registration of CSG with local customers.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Hire qualified and energetic person to help the sales team communicate with customers and internally
 </li>
 <li>
 Provides the sales team cover by following up with customers and internal stakeholders.
 </li>
 <li>
 Extend CSG reach by making calls and support to creating leads in existing accounts and new logos
 </li>
 <li>
 Help the sales team to respond to requests for proposals
 </li>
 <li>
 Coordinate efforts with stakeholders to plan CSG participation and meetings in various tradeshows to maximize benefit for CSG
 </li>
 <li>
 Coordinate with sales and presales team to schedule / facilitate impactful presentations to existing and potential clients
 </li>
 <li>
 support sales team by communicating with internal and external partners to create additional opportunities
 </li>
 <li>
 Work with the sales team to build a pipeline for the department of prospective clients to forecast possible sales revenue
 </li>
 <li>
 Support the sales team to provide an accurate forecast and ensure that all opportunities are logged into SFDC
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent education/experience
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2-3 years of experience in IT
 </li>
 <li>
 Potential to quickly gain knowledge of the payment industry
 </li>
 <li>
 Strong ability to connect with people and build relationship[
 </li>
 <li>
 Ability to assess situations with customers and support to quickly communicate the right messages and help formulate the correct solution
 </li>
 <li>
 good verbal and written communication skills with the ability to influence customers. Proficiency I Arabic is a must and
 </li>
 </ul>
 <li>
 
 
 </li>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Good relationship building skills
 </li>
 <li>
 Have the potential thrive in a fast pace, high energy environment
 </li>
 <li>
 Must be able to communicate to internal and external in a clear, concise and understandable manner both verbally and in writing
 </li>
 <li>
 Able to participate and learn analytical and problem solving skills
 </li>
 <li>
 Must be able to work in a team environment
 </li>
 <li>
 Most be organized, responsible and reliable
 </li>
 <li>
 Ability to use a personal computer. Proficiency with other Microsoft Office applications.
 </li>
 <li>
 Ability to read, write, speak and understand the Arabic and English language
 </li>
 <li>
 Able to learn systems quickly and have working knowledge of Microsoft Office products
 
 
 </li>
 </ul>
 
 Location(s):
 
 
 
 SA.Riyadh.Office
 
 
 
 Accommodation:
 
 
 
 If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
 
 
 
 Our Guiding Principles:
 
 
 
 
 Impact:
 
 Always help and empower others, whether they&rsquo;re colleagues or customers. When our employees set their minds to something, great things happen.
 
 
 
 Integrity:
 
 Do what&rsquo;s right for our customers and our people while being authentic. We treat everyone with trust and respect&mdash;that&rsquo;s just who we are.
 
 
 
 Inspiration:
 
 Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
 
 
 
 Our Story:
 
 
 
 CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
 
 
 By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion &amp; Impact here.
</div>

Sales Coordinator

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
About us: 
 
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors. 
 
About the role: 
 
We&rsquo;re seeking a results-driven CRM Marketing Manager to own our regional lifecycle strategy and drive measurable impact across activation, retention and lifetime value. You&rsquo;ll lead the end&#8209;to&#8209;end CRM and marketing campaigns, build scalable communication processes, and partner closely with data, analytics, design, co-marketing and copywriting teams to deliver personalized, high&#8209;performing customer experience.</div><div></div><div> 
We expect extensive hands&#8209;on experience with modern CRM and martech tools, strong proficiency working with large amount of data to turn it into clear insights and tangible business results.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul><li> 
Define the CRM strategy and roadmap aligned to company goals.</li><li>Work on and be responsible for OKRs tied to activation, retention, LTV, and revenue.</li><li>Build the regional communication strategy: audience and segmentation, contact rules, comms calendar, CRM assets and localization.</li><li>Build automated, event-triggered journeys and dynamic personalization using various data sources and tools.</li><li>Optimize multi-channel communications through email, push, sms, in&#8209;app from onboarding and activation to win-back.</li><li>Run experiments and measure results: A/B testing, holdouts, incrementality and attribution.</li><li>Ensure CRM data quality and integrity.</li></ul><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3><ul><li> 
4+ years of experience in CRM, with atleast a year of experience in fintech, retail, finance.</li><li>Proven track record turning CRM into business results.</li><li>Hands-on expertise with modern CRM and martech tools (Braze, Customer.io, Salesforce, Moengage, etc).</li><li>Strong analytical skills, proficiency with experimentation and reporting.</li><li>Advanced SQL, Python, vibe coding and analytical skills are strong advantages.</li><li>Fluency in spoken and written English, speaking and written Arabic is a strong advantage.</li></ul><div></div><h3 class="jobSectionHeader"> 
Job Benefits</h3> 
<ul>
<li>
We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.</li>
<li>A working environment that gives you autonomy and responsibility from day one.</li>
<li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li>
<li>Participation in the company&rsquo;s employee stock options program.</li>
<li>Health Insurance.</li>
<li> Flexi Perks: a monetary benefit to spend on what matters most to you &mdash; health, well-being, education, or professional development.</li></ul><div></div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

CRM Marketing Manager

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