customer care operations expert Jobs in Riyadh

customer care operations expert

sales account manager

customer service representative Jobs in Riyadh

customer service representative

client success manager

customer care representative Jobs in Riyadh

customer care representative

customer relationship manager

<div><p><b>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</b></p><p>
Would you like to become part of the world's most international company in the world?</p><p>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p><br>
<br>
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express<br>
</p><p>Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</p><p><b><br>
Overall Role Purpose</b></p><ul><li>Responsible for developing and achieving revenue and profit contribution objectives from a group of customers in a specific sector or Industry.</li><li>The Sales Representative must ensure that he receives the highest levels of service from the Network, use a consultative selling approach, and follow the DHL Global Sales Process.</li></ul><p><b>
Your Tasks:</b></p><ul><li>Gain new business across the entire product portfolio through negotiation at the appropriate level within existing and potential customers&rsquo; organizational structures. Effective use of company resources including, department heads and area / regional resources to achieve objectives. Apply externally negotiated arrangements as advised.</li><li>To maintain existing customers of DHL, maximizing loyalty, and ensuring service standards are exceeded at all times. Aim is to build &quot;partnership&quot; relationships with strategic customers, ensuring that contacts at various levels are nurtured. All service failures must be followed up with visits, with communication to the Customer Service / Channel Manager through to resolution.</li><li>To ensure regular visits to major competitor customers are undertaken ensuring that DHL is well placed to take on the business should a change in circumstances (service / pricing / opportunity) permit this. Ensure that intelligence data regarding these accounts is recorded in the Country&rsquo;s database.</li><li>Meet or exceed all targets and objectives allocated to his portfolio.</li><li>Manage the development and delivery of services and solutions that provide consistency and re-usability to enable customers to achieve corporate objectives and gain competitive advantage through the application of Supply Chain Solutions to their business.</li><li>Manage the effective segmentation of each customer to fully understand the customer&rsquo;s needs and to ensure DHL is targeting the right type of business to achieve long-term profitability objectives.</li><li>Identify, establish and manage multi-tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.</li><li>Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.</li></ul><p><b><br>
NATURE AND SCOPE:</b></p><p>
The National Customer Manager is responsible for the profitable growth and development of the allocated customers. This requires a detailed study and understanding of these customers' shipping requirements in order to provide customized time and day definite services, encompassing logistics and distribution services.</p><p>
The National Customer Manager is responsible for managing the assigned customer base to maintain and grow the DHL market leadership position and achieve individual targets while meeting key customer needs.</p><p><b>
a) Reporting Relationships:</b></p><p>
This position reports to the Area Sales Manager.</p><p><b>
b) Contats :</b></p><ul><li>SA Channel members</li><li>SA Sales Team</li><li>SA Management Team</li><li>SA Services and Finance Teams</li></ul><p><b>
c) Problem Solving:</b></p><p>
This position will be the prime customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The job holder will have to resolve those problems in the most efficient way in order to retain the customers.</p><p><b>
d) Decision Making :</b></p><p>
The job holder will have to make decisions during negotiations with customers related to volume and discount levels as well as additional services offered. The Business Development Manager will propose discount agreements to the Commercial Director for approval.</p><p><b>
e) Planning and Organization:</b></p><p>
The job holder has to establish actionable sales plans for managing prospects and existing customers. He/she will have to plan and organize himself in the most effective way and effective pipeline, route planning and call cycle, thereby covering the assigned clientele base. The job holder will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards.</p><p><b>
f) Job Challenge:</b></p><p>
The key challenge of this job is an effective self-management and other resources to deliver the agreed levels of revenue and profit in the assigned industry, whilst meeting key customer needs. He/she deals with a wide range of nationalities inside and outside the company and is required to understand the cultural differences that may exist.<b> </b>Thus, being an advocate for the Relationship Channel within DHL and being the advocate for DHL to the customer.</p><p><b><br>
Your Profile:</b></p><ul><li>Bachelor's degree holder preferably in business management.</li><li>Professional certification in business management.</li><li>Minimum 5 years sales experience preferably in commercial logistics or supply chain management.</li><li>Commercially orientated</li><li>Proven high performance of managing multinational, complex logistics accounts in a service industry would be an advantage.</li><li>Computer literate</li><li>A proven track record in over achievement of objectives</li><li>Strong numeracy and presentation skills</li><li>Excellent planning, organizing and time management skills</li><li>Ability to manage / lead.</li><li>Relationship building and proven strong negotiation skills</li><li>Ability to influence internally and externally</li><li>Excellent communication and analytical skills</li><li>Customer focus (Internal &amp; External)</li><li>Personal Motivation and drive</li><li>Account Management ability</li><li>Strong written and verbal communication skills are essential</li><li>Strong Analytical skills</li><li>Advanced MS Office knowledge and skills and Intermediate Presentation skills.</li><li>Advanced MS Excel skills and minimum of intermediate knowledge of formulas.</li><li>Fluent in English, Mandarin and Arabic language is an added advantage.</li><li>Critical thinking</li><li>Mathematical skills</li><li>Attention to detail</li><li>Be an effective team player with ability to work under own initiative</li><li>Effective problem-solving skills to identify and solve challenges.</li><li>Ability to work on a team and independently</li><li>Strong organizational skills</li><li>Have Completed a minimum of 18 months in the current role or have obtained pre-authorization from the line manager to apply.</li></ul><p><b>
Our Offer:</b></p><ul><li>Strong career support in an international environment.</li><li>Great culture and colleagues.</li><li>Multifarious benefit program.</li></ul><p>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</p><p><b><br>
We look forward to receiving your application!</b></p></div>

National Customers Manager - Mandarin Speaker

Wolters Kluwer

<div><div><div>About the Role:</div></div><div><div><div><div><div><div><div><div><div><div><br>
As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.<br>
<br>
Responsibilities:</div><ul><li><div>
Address the most complex customer retention challenges.</div></li><li><div>
Oversee and manage strategic customer records.</div></li><li><div>
Develop and execute cutting-edge customer retention strategies.</div></li><li><div>
Perform in-depth follow-ups to guarantee customer satisfaction.</div></li><li><div>
Provide authoritative product and service information.</div></li><li><div>
Mentor and guide junior associates in addressing escalated issues.</div></li><li><div>
Spearhead advanced retention-focused sales initiatives.</div></li><li><div>
Collaborate with senior management for high-impact problem resolution.</div></li><li><div>
Conduct in-depth analysis and strategic reporting on customer feedback.</div></li></ul><div><br>
Skills:</div><ul><li><div>
Customer Relationship Management: Top-tier expertise in customer relationship techniques.</div></li><li><div>
Communication: Exemplary verbal and written communication abilities.</div></li><li><div>
Language: Must be fluent in both Arabic and English.</div></li><li><div>
CRM Software: Strong proficiency in CRM tools.</div></li><li><div>
Problem Solving: Resolve the most challenging client issues with ease.</div></li><li><div>
Time Management: Expert ability to juggle numerous complex tasks.</div></li><li><div>
Active Listening: Superior understanding of client needs and swift responsiveness.</div></li><li><div>
Team Collaboration: Lead and guide cross-functional team efforts.</div></li><li><div>
Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.</div></li></ul><div></div><div>
#LI-118864</div></div></div></div></div></div></div></div></div></div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div></div>

Sales Business Retention Lead - Arabic and English fluent

Thales

<div>Location: Riyadh, Saudi Arabia<p></p>
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.<p></p>
We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North &ndash;South Railway (NSR), the longest system of it&rsquo;s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country&rsquo;s critical infrastructure and e-security solutions that secure the country&rsquo;s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.<p></p><div>
MISSIONS &amp; RESPONSIBILITIES<br>
<br>
Build the Account Plan in order to define the account strategy and align the plan with the customer and the internal stakeholders by:<br>
<ul><li>Understanding the customer's stakes, expectations and vision and how Thales offers can support the customer's business</li><li>Monitoring the performance of Thales&rsquo; competitors with the customer</li><li>Identifying and Defining Strategic Initiatives, in collaboration with the customer, to generate growth beyond business as usual and contributing to build and strengthen a customer relationship based on partnership</li><li>Working closely with the Account Marketing for support on actions plans (growth opportunities, engagement plan, must-wins, market segment content)</li></ul><br>
Orchestrate and network with all internal and external stakeholders by:<br>
<ul><li>Sharing general interest information on the customer (i.e. Customer strategy and structure, customer needs, budgets) and represent the Customer internally</li><li>Orchestrating, aligning and managing the account team (on subjects such as tendering, project execution, technology portfolio, customer satisfaction&hellip;) and supporting the sales teams in all actions required to close Order Intake</li><li>Sharing the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved. The Account Manager takes part in the enhancement and update of Group CRM data</li><li>Informing the account team and account steering committee of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account</li></ul><br>
Act as &ldquo;One face to the customer&rdquo; on behalf of Thales by:<br>
<ul><li>Maximizing customer satisfaction</li><li>Setting actions together with the customer to develop trust and loyalty between both organizations</li><li>Developing Group Order Intake in the short and medium term by managing Customer intimacy</li><li>Driving and secururing strategic Initiatives as defined in the Account Plan</li></ul><br>
DECISIONS OWNED / KEY DELIVERABLES<br>
<ul><li>Engage all actions required to execute the Account plan</li><li>Define Customer governance, as part of the Account Plan (&ldquo;who meets who and when&rdquo;)</li><li>Deliver an aligned and reviewed Account Plan (at least twice a year)</li><li>Perform the Opportunity presentations (&ldquo;Gate 0: Early Opportunity Review&rdquo;)</li><li>Deliver Order Intake forecast</li></ul><br>
KEY INTERACTIONS<br>
<ul><li>The Account Team: BL Sales Manager, Project Teams, Capture teams, Service teams, Account Marketing Manager</li><li>Local Head of Account management</li><li>Heads of GBUs, GBU VP Sales, BL Sales director</li><li>Account Executive Sponsor</li><li>Segment Marketing</li><li>Digital</li><li>Communications</li><li>Any other member of the Thales organization and leadership as required (Finance, Legal, Quality, Program, Bid&hellip;)</li></ul><br>
SKILLS &amp; EXPERIENCE REQUIRED<br>
<ul><li>Extensive exposure to the customer industry</li><li>Capable of driving results across virtual teams and able to represent Thales Group as a whole</li><li>Entrepreneur mindset with a true sense of initiative, curiosity and autonomy</li><li>Acts naturally as a team builder and is a good communicator</li><li>Ability to convince, persuade and negotiate, both internally &amp; externally</li></ul><br>
KPIs<br>
<ul><li>Group OI and GMOI for the Fiscal Year with yearly OI growth 3% for Key Accounts and 5% for Strategic Accounts (will account for 40% of variable income)</li><li>3 year average Group OI and GMOI (will account for 20% of variable income)</li><li>Customer satisfaction rating percentage increase (will account for 40% of variable income)</li></ul></div><p></p>
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

Business Development Manager - Security Portfolio KSA

Sweater

<div><p>We are looking for a passionate <b>CRM Specialist</b> to manage and execute customer relationship strategies that enhance retention, loyalty, and engagement. The ideal candidate will be data-driven, detail-oriented, and experienced in CRM tools such as <b>CleverTap, Braze</b>, or <b>WebEngage.</b></p><p>
You&rsquo;ll play a key role in building personalized customer journeys, analyzing performance, and optimizing campaigns to deliver exceptional customer experiences.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Manage and implement <b>CRM strategies</b> to increase customer retention and improve loyalty.
</li><li>Analyze customer data to identify <b>segments</b> and understand user behavior.
</li><li>Design and execute <b>customer journeys</b> and lifecycle campaigns using platforms like <b>CleverTap</b>, <b>Braze</b>, or <b>WebEngage</b>.
</li><li>Prepare <b>weekly and monthly analytical reports</b> to evaluate campaign performance and insights.
</li><li>Collaborate closely with <b>Marketing, Tech, and Customer Service teams</b> to enhance the overall customer experience.
</li><li>Conduct <b>A/B testing</b> before campaign launches to ensure message accuracy and timing effectiveness.
</li><li>Continuously review and validate data within the CRM platform to ensure accuracy and resolve any issues.
</li><li>Propose <b>creative and innovative ideas</b> to boost customer engagement and retention.
</li></ul><p><b>Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Marketing, Business Administration, Data Analytics, or related field.</li>
<li>Proven experience in <b>CRM management</b>, <b>marketing automation</b>, or <b>customer lifecycle marketing</b>.
</li><li>Hands-on experience with CRM platforms (e.g., <b>CleverTap</b>, <b>Braze</b>, <b>WebEngage</b>, or similar).
</li><li>Strong analytical and problem-solving skills with the ability to interpret customer data.
</li><li>Excellent communication and collaboration skills.
</li><li>Attention to detail and a passion for improving the customer experience.
</li></ul><p></p><p><b>Benefits</b></p><p>
 <b>Why Join Sweater</b></p><p>
At <b>Sweater</b>, we believe in building lasting customer relationships through data, creativity, and collaboration. You&rsquo;ll be part of a forward-thinking team that values innovation, ownership, and impact.</p><ul>
<li>
Opportunities for growth and professional development
</li><li>Dynamic and collaborative work environment</li></ul></div>

CRM Specialist

Arla Foods KSA

<div>
 <p>
  <strong>
   Key responsibilities
  </strong>
 </p>
 <p>
  &bull; Manages a group of customers to achieve designated sales target levels.
 </p>
 <ul>
  <li>
   Ensure and track media plan activities grid executed along with tracking media campaigns results.
  </li>
  <li>
   Ensure track ecommerce fly wheel fundamentals
  </li>
  <li>
   Regular audits hero images along with perfect products names
  </li>
 </ul>
 <p>
  &bull; Develops profitable business with new/existing customers (with support from more experienced colleagues).
 </p>
 <p>
  &bull; Possesses analytical ownership and provides analysis/insights to support (Senior) Key Account Manager with customer plans.
 </p>
 <p>
  &bull; Applies detailed category/product knowledge as well as thorough knowledge of client business.
 </p>
 <p>
  &bull; Assists (Senior) Key Account Manager in customer management responsibilities.
 </p>
 <p>
  &bull; Handles routine customer enquiries as directed by (Senior) Key Account Manager.
 </p>
 <p>
  &bull; Responsible for the direct sales process, aiming at meeting and/or exceeding sales targets.
 </p>
 <p>
  &bull; In charge of sales expansion, introducing new products/services to clients and organizing visits to current and potential clients.
 </p>
 <p>
  &bull; Submits short and long-range sales plans and prepares sales strategies using available marketing programmes to reach designated targets.
 </p>
 <p>
  &bull; Informs the clients about new products and services as they are introduced.
 </p>
 <p>
  &bull; Ensure policies, standards and procedures are followed.
 </p>
 <p>
  &bull; Responsible for retaining long-term customer relationships with established clients.
 </p>
 <p>
  &bull; Ensures that clients receive high-quality customer service.
 </p>
 <p>
  &bull; Informs clients about new products and services as they are introduced.
 </p>
 <p>
  &bull; In close corporation with own manager achieve sales targets and outcomes within the budget.
 </p>
 <p>
  &bull; Prepares data analysis and reports to evaluate previous initiatives and provide insights on future initiatives to be included within customer plan.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Educational background/experience
  </strong>
 </p>
 <p>
  &bull; Advanced/well developed skills and knowledge within a specific discipline acquired either through significant years of experience (10-15 years + special training) or
 </p>
 <p>
  combination of formal education and 5-6 years of relevant work experience
 </p>
 <p>
  &bull; University Degree
 </p>
</div>


Assitant manager - ecommerce key account

Schneider Electric

<div>Job Description:<div></div><div><br>
End User Sales Manager is responsible for managing and growing sales to end-user customers, namely CPG and W&amp;E segments for complete portfolio of Schneider Electric including energy management, automation, and digital transformation solutions.</div><div></div><ul><li><b><br>
Customer Relationship Management</b><ul><li>
Build and maintain long-term relationships with key <b>end-user accounts</b>, including <b>C-level executives (CEO, CFO, CTO, COO, etc.)</b>, decision-makers, and influencers.</li><li>
Act as a <b>trusted advisor</b> to customers by providing strategic insights on energy management, automation, and sustainability trends.</li><li>
Demonstrate <b>thought leadership</b> by sharing Schneider Electric&rsquo;s vision, innovations, and best practices that help customers achieve digital transformation and efficiency goals.</li><li>
Understand customer business drivers and operational challenges, aligning Schneider Electric solutions to create measurable value.</li></ul></li><li><b>
Sales Strategy &amp; Target Achievement</b><ul><li>
Develop and execute sales plans to meet or exceed assigned targets</li><li>
Identify, qualify, and manage sales opportunities and project pipelines</li></ul></li><li><b>
Team Leadership &amp; Development</b><ul><li>
Lead, coach, and motivate a team of sales professionals focused on end-user accounts.</li><li>
Set clear objectives, provide regular feedback, and drive a culture of accountability and customer focus.</li><li>
Facilitate collaboration across teams and ensure alignment with Schneider Electric&rsquo;s overall business strategy.</li></ul></li><li><b>
Project &amp; Solution Selling</b><ul><li>
Promote Schneider Electric&rsquo;s products, systems, and digital solutions for specific projects</li><li>
Collaborate with technical and application engineers to tailor solutions for customers</li></ul></li><li><b>
Collaboration with Partners</b><ul><li>
Coordinate with channel management of distributors, system integrators, and panel builders involved in customer projects</li><li>
Coordinate indirect sales channels to deliver end-user solutions</li></ul></li><li><b>
Market &amp; Competitor Analysis</b><ul><li>
Monitor industry trends, technologies, and competitor activities</li><li>
Identify new business opportunities and potential customers</li></ul></li><li><b>
Reporting &amp; bFO Management</b><ul><li>
Record and track sales activities using CRM tools</li><li>
Provide regular sales forecasts and performance reports</li></ul></li></ul><br>
<div></div>
Qualifications:<br>
<div></div><ul><li>
Proven B2B sales and project management experience</li></ul><br>
<div></div><ul><li>
Strong team leadership and people management skills &mdash; ability to guide, motivate, and develop a sales team toward shared goals</li></ul><br>
<div></div><ul><li>
Technical understanding of energy management, automation, or industrial systems</li></ul><br>
<div></div><ul><li>
Strong communication, negotiation, and presentation skills</li></ul><br>
<div></div><ul><li>
Customer-oriented and results-driven mindset</li></ul><br>
<div></div><ul><li>
Strategic thinking with strong analytical and business acumen</li></ul><br>
<div></div><ul><li>
Experience in building and maintaining C-level relationships and demonstrating thought leadership in the market</li></ul><br>
<div></div><ul><li>
Fluent English, as the role involves communication with global and regional teams</li></ul><br>
<div></div>
About Our Company:<div></div><p><b><br>
Looking to make an IMPACT with your career?</b></p><p>
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.</p><p>
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.</p><p>
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.</p><p>
Become an IMPACT Maker with Schneider Electric &ndash; apply today!</p><p>
&euro;36 billion global revenue<br>
+13% organic growth<br>
150 000+ employees in 100+ countries<br>
#1 on the Global 100 World&rsquo;s most sustainable corporations</p><div></div><div><br>
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div><i><br>
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</i></div><div><br>
</div><div><i>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter </i><i>here</i><br>
<br>
<i>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</i></div></div><div></div>

End User Sales Manager

dsm-firmenich

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Account Manager Middle East ANH
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riad, Saudi Arabia
 </p>
 <p>
  <br/>
 </p>
 <p>
  As Account Manager for the Middle East at dsm-firmenich Animal Nutrition and Health BU, you&rsquo;ll be at the forefront of driving sustainable growth in a fast-evolving animal nutrition market. You&rsquo;ll build strategic partnerships, deliver customer-centric solutions, and leverage our science-based innovations to meet regional needs. This role blends commercial acumen with purpose-led impact&mdash;perfect for someone who graduated from Veterinary Medicine or Animal Nutrition/Science Faculty and ready to shape the future of nutrition in a diverse and dynamic region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Develop and manage a portfolio of customers within the assigned sub-region, optimizing profitability and ensuring long-term strategic growth.
  </li>
  <li>
   Meet sales targets and key performance indicators (KPIs) such as Gross Profit (GPx), New Business Development (NBD), and Customer Action Plans (CAPs), aligned with regional marketing and pricing strategies.
  </li>
  <li>
   Gather and share insights on customer needs and competitor activities, and provide accurate monthly, quarterly, and yearly forecasts.
  </li>
  <li>
   Ensure smooth execution of the order-to-cash process, including proactive cash collection and economic monitoring of customers.
  </li>
  <li>
   Actively use CRM tools for all operations and projects, maintain weekly visit plans, and report performance metrics and customer interactions regularly.
  </li>
  <li>
   Train and support distributor sales and technical teams to effectively promote and sell dsm-firmenich products.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We offer
  </strong>
 </p>
 <ul>
  <li>
   The opportunity to work independently in the Saudi market while being part of a collaborative, international team that shares knowledge, supports growth, and celebrates diverse perspectives.
  </li>
  <li>
   Access to global resources, tools, and development opportunities to help you thrive professionally and personally.
  </li>
  <li>
   A science led company, cutting edge research and creativity everywhere &ndash; from biotech breakthroughs to sustainability game-changers, you&rsquo;ll work on what&rsquo;s next
  </li>
  <li>
   Growth that keeps up with you &ndash; you join an industry leader that will develop your expertise and leadership
  </li>
  <li>
   Customer-first approach, turning ideas into impactful solutions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   You bring
  </strong>
 </p>
 <ul>
  <li>
   A university degree&mdash;ideally a PhD&mdash;in Veterinary Medicine, Agricultural Engineering, Animal Nutrition, or a closely related field.
  </li>
  <li>
   Several years of direct experience in the Saudi animal nutrition market, with a strong understanding of its customer dynamics, business culture, and growth potential.
  </li>
  <li>
   A proven track record of professional or scientific achievements that demonstrate your expertise and commitment to excellence.
  </li>
  <li>
   Excellent interpersonal and communication skills, thriving in customer-facing roles and building long-term, trust-based relationships.
  </li>
  <li>
   High self-motivation and independence, with a results-driven mindset and the ability to manage complex sales projects from start to finish.
  </li>
  <li>
   Fluency in Arabic and English, a valid driving license, and full availability to travel&mdash;ensuring flexibility and responsiveness across the region.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About ANH
  </strong>
 </p>
 <p>
  ANH, in the process of separating from dsm-firmenich, is a global leader in animal nutrition and health, as well as vitamins, carotenoids, and aroma ingredients - driven by its strong purpose: feeding the planet without costing the earth. Together, we make it possible. www.dsm-firmenich.com/ANH
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Dsm-firmenich
  </strong>
 </p>
 <p>
  At dsm-firmenich, we don&rsquo;t just meet expectations &ndash; we go beyond them.
 </p>
 <p>
  Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
 </p>
 <p>
  From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions &ndash; every single day. Whether it&rsquo;s fragrance that helps you focus, alternative meat that&rsquo;s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
 </p>
 <p>
  And while you&rsquo;re making a difference, we&rsquo;ll make sure you&rsquo;re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They&rsquo;re essential to our future.
 </p>
 <p>
  Because real progress only happens when we go beyond, together.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our application process
  </strong>
 </p>
 <p>
  Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www. dsm-firmenich.com/careers).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Inclusion, belonging and equal opportunity statement
  </strong>
 </p>
 <p>
  At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work &ndash; and that&rsquo;s exactly the kind of culture we&rsquo;re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
 </p>
 <p>
  We&rsquo;re proud to be an equal opportunity employer, and we&rsquo;re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we&rsquo;re committed to reflecting the world we serve.
 </p>
 <p>
  We welcome candidates from all backgrounds &mdash; no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
 </p>
 <p>
  And if you have a disability or need any support through the application process, we&rsquo;re here to help &ndash; just let us know what you need, and we&rsquo;ll do everything we can to make it work.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Agency statement
  </strong>
 </p>
 <p>
  We&rsquo;re managing this search directly at dsm-firmenich. If you&rsquo;re applying as an individual, we&rsquo;d love to hear from you. We&rsquo;re not accepting agency submissions or proposals involving fees or commissions for this role.
 </p>
</div>


Account Manager Middle East ANH

Explore 1567+ Customer relationship manager in Riyadh this November. Find roles across top companies and apply now to boost your career.