account manager

sales coordinator

sales manager

key account manager

contracts manager

customer relationship manager

ZenHR

<div>
 
 
 We&rsquo;re looking for a passionate and motivated Customer Success Manager to join our growing team. We want a team player who is driven and willing to learn to accompany us on our mission of playing a vital role in the digital transformation sweeping the MENA region.
 
 
 
 
 As a Customer Success Manager at ZenHR, you will be responsible for sustaining excellent relationship with our customers, retaining them, growing revenue from the retained customers over the years, and maintaining a high score of his/account health.
 
 
 
 
 Who we are:
 
 
 
 
 At ZenHR, delighting our customers is our passion! We are an award-winning cloud-based HRMS that caters to the full HR value chain from the &ldquo;acquire&rdquo; stage to the &ldquo;retire&rdquo; stage. We are a group of young and passionate people who are dedicated to providing cutting-edge technology, continuously researching and implementing new HR trends that cater to the needs of employers in the MENA region. Despite the numerous obstacles that we face, we see them as possibilities. We understand that rather than making excuses for the existing status quo, we must challenge it. If you want to make a difference in the HR world, ZenHR is the place for you. Our people shape ZenHR&rsquo;s culture; therefore, our strategy and success are built on our employees. In our hiring process, we prioritize equal employment opportunities, diversity, women's empowerment, and inclusion, ensuring that we attract and retain A-players from various backgrounds.
 
 
 
 
 What we offer:
 
 
 <ul>
 
 <li>
 
 Flexible working hours and remote/work-from-home option
 
 </li>
 
 <li>
 
 Health insurance coverage from day one at ZenHR
 
 </li>
 
 <li>
 
 Access to online and in-person Mental Health sessions
 
 </li>
 
 <li>
 
 A Zen work atmosphere
 
 </li>
 
 <li>
 
 Great culture and amazing people to work with and learn from
 
 </li>
 
 </ul>
 
 
 The Job &ndash;
 
 
 
 
 Customer Success Manager
 
 
 
 
 What you'll be doing:﻿
 
 
 <ul>
 
 <li>
 
 Achieve customers&rsquo; goals, and develop a great customer journey.
 
 </li>
 
 <li>
 
 Maintaining a great customer retention ratio as instructed by the management.
 
 </li>
 
 <li>
 
 Achieving growth in revenue from the existing accounts as per the assigned NDR (Net Dollar Retention), through upselling and cross-selling the company&rsquo;s various products.
 
 </li>
 
 <li>
 
 Maintaining a high score of customer health and NPS as advised by the management
 
 </li>
 
 <li>
 
 Building new channel partnerships &amp; alliances with existing customers/business partners.
 
 </li>
 
 <li>
 
 On-time tracking pipeline, opportunities, renewals, and invoicing.
 
 </li>
 
 <li>
 
 Conduct meetings and executive business reviews to work closely with clients to analyze needs, engagement, adoption rates and give feedback to the product and support teams according to customer goals.
 
 </li>
 
 <li>
 
 Help customers throughout the customer journey, starting from onboarding, training, conducting presentations, live demos, and recording screen casting videos in a professional manner to increase our value proposition.
 
 </li>
 
 <li>
 
 Participating in setting our customer success strategies and policies.
 
 </li>
 
 <li>
 
 Ensure proper record-keeping and tracking within the customer success tool.
 
 </li>
 
 <li>
 
 Market and competition analysis.
 
 </li>
 
 </ul>
 
 
 Who you are:
 
 
 <ul>
 
 <li>
 
 Has 3-7 years of experience in customer success, sales, customer support, pre-sales, post-sales, or business development.
 
 </li>
 
 <li>
 
 Bachelor&rsquo;s degree in IT, Computer sciences, Business Administration, Marketing, or any related field.
 
 </li>
 
 <li>
 
 Experience in SaaS, software, and cloud industries is a must.
 
 </li>
 
 <li>
 
 Proven track record in achieving growth targets through upselling, cross-selling, product orientation, customer training, and sales.
 
 </li>
 
 <li>
 
 Experience in customer retention and subscription renewals
 
 </li>
 
 <li>
 
 Excellent English &amp; Arabic language skills
 
 </li>
 
 </ul>
 
 
 This is an exciting opportunity to join a scale-up that is already a leader in the region. Learn more at: www.ZenHR.com
 
 
</div>

Customer Success Manager

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Customer Lifetime Success Manager (IGT) META
<h3 class="jobSectionHeader">Job Description
</h3>Customer Lifetime Success Manager (IGT) META is responsible for leading the identification of complex up-sell and cross-sell opportunities, leveraging advanced data analysis and customer insights to drive significant revenue growth. The role manages the entire small expansion sales process, coordinating with Customer Delivery and key stakeholders. The role builds strong relationships with internal and external partners, acting as a trusted advisor to customers on strategic up-sell and cross-sell opportunities. The role collaborates with marketing and product teams, leading customer feedback analysis, maintaining detailed records, and monitoring industry trends.
Your Role:
<ul><li>Being the knowledge expert on the Customer Lifetime Value (CLV) Program portfolio and products, driving overall business by providing clinical and technical product (modality) expertise on the Enterprise-wide product / modality across the accounts.
</li><li>Driving business opportunities along the customer life cycle, and build strong customer installed base segmentation and customer life cycle management plans together with the regional CLV leader (Growth, Strategy co-creation, and Commercial Execution of CLV Business)
</li><li>Driving Life cycle business across Equipment and Service on enterprise-wide level (all modalities / businesses) and works directly with customers promoting Options, add-ons &amp; upgrades to convert opportunities to sales for growing CLV revenue.
</li><li>Building a network of key contacts (Sponsor &amp; Power Sponsor &ndash; Decision Maker) and relationships within accounts to convert opportunities to sales supporting the customer buying journey.
</li><li>Teaming up and supporting internal network working closely with Account Managers, Inside Sales Team, IB Manager, CLV Lead, Sales, Marketing &amp; Sales Back Office teams (e.g., KAM, AM, CAS, FSE, CSAM and Indirect Channel managers, Distributor/Channel Partner teams, GBS etc) to manage opportunities and win deals.
</li><li>Supporting Account Managers in driving overall business and product deal support by providing clinical and technical product (modality) expertise on the product / modality across the accounts.
</li><li>Registration and reporting of sales activities within the provided sales tools (SFDC) and according to the defined reporting requirements. Communicating and updating all customer facing team members who contact the same IB Account.
</li><li>Creating proactive touch points to customers, utilizing multiple channels such as social media, e-com and virtual meetings. Contacting customers via telephone and/or email to new and/or competition accounts as well as be responsible for the timely response to converting leads to order by developing opportunities.
</li><li>Researching accounts to understand customer pains, use data analytics internal and external, identify key players and generate interest, as well as investigation &amp; resolve customer queries/requests
</li><li>Managing portfolio by setting objectives for each call to maximize territory business plans. Supporting the Account Managers and District Managers in achievement of business goals including balanced selling and BG/BIU AOP attainment and validating product forecasts.
</li><li>Developing and managing a healthy and predictable sales funnel in SFDC that meets or exceeds AOP / Forecast Targets and forecast accuracy expectations
</li></ul>You are a part of Commercial Services Team and report directly into the Service Business Leader META.
You are the right fit if;
<ul><li>Bachelor&rsquo;s degree in the technical or medical field
</li><li>At least 7 years of related experience in the business/sales/marketing field on the healthcare business with experience/exposure in IGT/DXR/CT clinical sales/marketing
</li><li>Experience in multinational organization with cross functional teams
</li><li>Medical/clinical background is a must
</li><li>Regional experience in Middle East , Turkey and Africa Region is an added value
</li><li>Structured and logical thinking
</li><li>Customer Life time value awareness
</li><li>IT savvy and quick to learn
</li><li>Willing to travel extensively within the region
</li><li>Excellent communication skills in English
</li><li>Fluency in Arabic is preferred but not a must 
</li></ul><div> 
Preferred Skills:
 
<ul><li>KPI Monitoring and Reporting
</li><li>Data Analysis &amp; Interpretation
</li><li>Customer Response Management
</li><li>Strategy Development
</li><li>Stakeholder Management
</li><li>Continuous Improvement
</li><li>Service Operations
</li><li>Customer Relationship Management (CRM) Software
</li><li>Market Research &amp; Analysis
</li><li>Sales Acumen
</li><li>Communication Tools 
</li></ul></div><div> 
How we work together
 
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
Onsite roles require full-time presence in the company&rsquo;s facilities.
 
Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
this role is a /field/ role.
 
About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
</div>#LI-EU
#LI-FIELD</div>

Customer Lifetime Success Manager (IGT) META

Thales

<div>Location: Riyadh, Saudi Arabia
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North &ndash;South Railway (NSR), the longest system of it&rsquo;s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country&rsquo;s critical infrastructure and e-security solutions that secure the country&rsquo;s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.<div>
MISSIONS &amp; RESPONSIBILITIES 
 
Build the Account Plan in order to define the account strategy and align the plan with the customer and the internal stakeholders by: 
<ul><li>Understanding the customer's stakes, expectations and vision and how Thales offers can support the customer's business</li><li>Monitoring the performance of Thales&rsquo; competitors with the customer</li><li>Identifying and Defining Strategic Initiatives, in collaboration with the customer, to generate growth beyond business as usual and contributing to build and strengthen a customer relationship based on partnership</li><li>Working closely with the Account Marketing for support on actions plans (growth opportunities, engagement plan, must-wins, market segment content)</li></ul> 
Orchestrate and network with all internal and external stakeholders by: 
<ul><li>Sharing general interest information on the customer (i.e. Customer strategy and structure, customer needs, budgets) and represent the Customer internally</li><li>Orchestrating, aligning and managing the account team (on subjects such as tendering, project execution, technology portfolio, customer satisfaction&hellip;) and supporting the sales teams in all actions required to close Order Intake</li><li>Sharing the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved. The Account Manager takes part in the enhancement and update of Group CRM data</li><li>Informing the account team and account steering committee of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account</li></ul> 
Act as &ldquo;One face to the customer&rdquo; on behalf of Thales by: 
<ul><li>Maximizing customer satisfaction</li><li>Setting actions together with the customer to develop trust and loyalty between both organizations</li><li>Developing Group Order Intake in the short and medium term by managing Customer intimacy</li><li>Driving and secururing strategic Initiatives as defined in the Account Plan</li></ul> 
DECISIONS OWNED / KEY DELIVERABLES 
<ul><li>Engage all actions required to execute the Account plan</li><li>Define Customer governance, as part of the Account Plan (&ldquo;who meets who and when&rdquo;)</li><li>Deliver an aligned and reviewed Account Plan (at least twice a year)</li><li>Perform the Opportunity presentations (&ldquo;Gate 0: Early Opportunity Review&rdquo;)</li><li>Deliver Order Intake forecast</li></ul> 
KEY INTERACTIONS 
<ul><li>The Account Team: BL Sales Manager, Project Teams, Capture teams, Service teams, Account Marketing Manager</li><li>Local Head of Account management</li><li>Heads of GBUs, GBU VP Sales, BL Sales director</li><li>Account Executive Sponsor</li><li>Segment Marketing</li><li>Digital</li><li>Communications</li><li>Any other member of the Thales organization and leadership as required (Finance, Legal, Quality, Program, Bid&hellip;)</li></ul> 
SKILLS &amp; EXPERIENCE REQUIRED 
<ul><li>Extensive exposure to the customer industry</li><li>Capable of driving results across virtual teams and able to represent Thales Group as a whole</li><li>Entrepreneur mindset with a true sense of initiative, curiosity and autonomy</li><li>Acts naturally as a team builder and is a good communicator</li><li>Ability to convince, persuade and negotiate, both internally &amp; externally</li></ul> 
KPIs 
<ul><li>Group OI and GMOI for the Fiscal Year with yearly OI growth 3% for Key Accounts and 5% for Strategic Accounts (will account for 40% of variable income)</li><li>3 year average Group OI and GMOI (will account for 20% of variable income)</li><li>Customer satisfaction rating percentage increase (will account for 40% of variable income)</li></ul></div>
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!</div>

Business Development Manager - Security Portfolio KSA

<div>
 Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
 
 
 You will report to a Director of Sales to manage the customer relationship and follow up with customer POs and contracts and registration of CSG with local customers.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Hire qualified and energetic person to help the sales team communicate with customers and internally
 </li>
 <li>
 Provides the sales team cover by following up with customers and internal stakeholders.
 </li>
 <li>
 Extend CSG reach by making calls and support to creating leads in existing accounts and new logos
 </li>
 <li>
 Help the sales team to respond to requests for proposals
 </li>
 <li>
 Coordinate efforts with stakeholders to plan CSG participation and meetings in various tradeshows to maximize benefit for CSG
 </li>
 <li>
 Coordinate with sales and presales team to schedule / facilitate impactful presentations to existing and potential clients
 </li>
 <li>
 support sales team by communicating with internal and external partners to create additional opportunities
 </li>
 <li>
 Work with the sales team to build a pipeline for the department of prospective clients to forecast possible sales revenue
 </li>
 <li>
 Support the sales team to provide an accurate forecast and ensure that all opportunities are logged into SFDC
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent education/experience
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2-3 years of experience in IT
 </li>
 <li>
 Potential to quickly gain knowledge of the payment industry
 </li>
 <li>
 Strong ability to connect with people and build relationship[
 </li>
 <li>
 Ability to assess situations with customers and support to quickly communicate the right messages and help formulate the correct solution
 </li>
 <li>
 good verbal and written communication skills with the ability to influence customers. Proficiency I Arabic is a must and
 </li>
 </ul>
 <li>
 
 
 </li>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Good relationship building skills
 </li>
 <li>
 Have the potential thrive in a fast pace, high energy environment
 </li>
 <li>
 Must be able to communicate to internal and external in a clear, concise and understandable manner both verbally and in writing
 </li>
 <li>
 Able to participate and learn analytical and problem solving skills
 </li>
 <li>
 Must be able to work in a team environment
 </li>
 <li>
 Most be organized, responsible and reliable
 </li>
 <li>
 Ability to use a personal computer. Proficiency with other Microsoft Office applications.
 </li>
 <li>
 Ability to read, write, speak and understand the Arabic and English language
 </li>
 <li>
 Able to learn systems quickly and have working knowledge of Microsoft Office products
 
 
 </li>
 </ul>
 
 Location(s):
 
 
 
 SA.Riyadh.Office
 
 
 
 Accommodation:
 
 
 
 If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
 
 
 
 Our Guiding Principles:
 
 
 
 
 Impact:
 
 Always help and empower others, whether they&rsquo;re colleagues or customers. When our employees set their minds to something, great things happen.
 
 
 
 Integrity:
 
 Do what&rsquo;s right for our customers and our people while being authentic. We treat everyone with trust and respect&mdash;that&rsquo;s just who we are.
 
 
 
 Inspiration:
 
 Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
 
 
 
 Our Story:
 
 
 
 CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
 
 
 By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion &amp; Impact here.
</div>

Sales Coordinator

Johnson & Johnson MedTech

<div>
 At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
 
 
 
 Job Function
 
 
 
 Customer Management
 
 
 
 Job Sub Function
 
 
 
 Customer Service Operations
 
 
 
 Job Category
 
 
 
 Professional
 
 
 
 All Job Posting Locations:
 
 
 
 Riyadh, Saudi Arabia
 
 
 
 Job Description
 
 
 
 
 Summary of the job:
 
 
 
 Customer Service is a strategic role responsible for overseeing customer data analysis, and spearheading initiatives for JNJ customers. This position focuses on leveraging Customer Service data to enhance customer engagement or to provide a most effective service to our customers or Stakeholders. Responsible for managing J&amp;J customers and be the first point of contact for customers in Saudi Arabia. Customer Relationship Management is key along with responding to their queries and solving their issues
 
 
 
 Responsibilities
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Experience &amp; Service Excellence
 </li>
 <li>
 Champion a culture of exceptional customer service, mutual trust, and cross-functional collaboration.
 </li>
 <li>
 Manage customer inquiries related to orders, deliveries, product information, changes, cancellations, and pricing, ensuring timely and accurate resolution.
 </li>
 <li>
 Handle customer complaints (e.g., billing issues, shipping delays, product concerns), ensuring root-cause analysis and implementation of corrective actions.
 </li>
 <li>
 Oversee customer visits and engagement to identify business needs and promote new initiatives that enhance satisfaction.
 </li>
 <li>
 Act as a key contributor to customer survey and hospital benchmark programs, leading action plans to address feedback.
 </li>
 <li>
 CRM &amp; Data Management
 </li>
 <li>
 Oversee the Salesforce CRM system: ensure effective usage, data quality, and system optimization to meet business needs.
 </li>
 <li>
 Ensure all interactions are logged with a &ldquo;Right First-Time&rdquo; mindset.
 </li>
 <li>
 Monitor and report on KPIs related to customer engagement and CRM system effectiveness.
 </li>
 <li>
 Provide guidance and training to team members on CRM usage, data analysis, and customer relationship best practices.
 </li>
 <li>
 Develop and maintain robust data governance and privacy standards.
 </li>
 <li>
 Project Management &amp; Continuous Improvement
 </li>
 <li>
 Lead and support local and regional projects focused on customer experience and process efficiency.
 </li>
 <li>
 Collaborate with Sales, Marketing, Supply Chain, Quality, Finance, and Regulatory teams to implement key initiatives, including commercial and E2E supply chain transformations (e.g., NUPCO tender requirements).
 </li>
 <li>
 Drive adoption of digital solutions and automation to eliminate waste and simplify operations.
 </li>
 <li>
 Operational Support &amp; Coordination
 </li>
 <li>
 Serve as the customer-facing representative for Supply Chain, supporting activities such as invoicing, consignment inventory, stock replenishment, and returns.
 </li>
 <li>
 Coordinate order fulfillment, transportation error resolution, and inventory updates.
 </li>
 <li>
 Ensure timely placement of replacement part orders and resolution of shipment discrepancies.
 </li>
 <li>
 Analysis &amp; Reporting
 </li>
 <li>
 Analyze customer data and service trends to identify opportunities for improvement and innovation.
 </li>
 <li>
 Provide regular reporting on service metrics and project outcomes.
 </li>
 <li>
 Support quality measurement and operational accuracy within customer service processes.
 </li>
 <li>
 Leadership &amp; Collaboration
 </li>
 <li>
 Support and mentor team members to drive dedication, operational efficiency, and innovation.
 </li>
 <li>
 Foster collaboration across departments to continuously improve E2E customer service processes.
 </li>
 <li>
 Compliance &amp; Policy Adherence
 </li>
 <li>
 Ensure compliance with J&amp;J Business Conduct policies, HCC, SOX regulations, and the J&amp;J Credo.
 </li>
 <li>
 Participate actively in compliance meetings and fulfill program requirements with diligence.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Strong analytical and decision-making skills.
 </li>
 <li>
 Excellent stakeholder management and cross-functional collaboration.
 </li>
 <li>
 Willingness to travel as required by the role.
 </li>
 <li>
 Maintain sound product knowledge of One MD offerings
 
 
 </li>
 </ul>
 
 Experience Required
 
 
 
 <ul>
 <li>
 Education: Relevant Bachelor&rsquo;s degree, or equivalent combination of education and experience
 </li>
 <li>
 Years of Experience: Must have 4+ years' experience in Data Management
 </li>
 <li>
 ﻿﻿Solid Order-to-Invoice knowledge has developed with both End Customers and Distributors.
 </li>
 <li>
 ﻿﻿Strong understanding of Customer care processes and systems
 </li>
 <li>
 Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset
 </li>
 <li>
 ﻿﻿Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
 </li>
 <li>
 Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred)
 </li>
 <li>
 Language: English &amp; Arabic a must
 </li>
 <li>
 Location: Riyadh, Saudi Arabia
 </li>
 <li>
 Relocation availability: No budget available for relocation, willing candidate will have to self-fund this.
 
 
 </li>
 </ul>
 
 Leadership Behaviors Required
 
 
 
 <ul>
 <li>
 LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo.
 </li>
 <li>
 CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities.
 </li>
 <li>
 SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally.
 </li>
 <li>
 LEAD: Create an environment where leadership and talent development is top priority.
 </li>
 <li>
 DELIVER: Deliver results by inspiring and mobilizing people and teams.
 
 
 </li>
 </ul>
 
 Leadership Profile
 
 
 
 <ul>
 <li>
 Strong communication &amp; interpersonal skills
 </li>
 <li>
 Strong analytical and problem-solving skills
 
 
 </li>
 </ul>
 At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
 
 
</div>

Senior Customer Service Representative

Abunayyan Holding

<div>
 
 
 Job Title:
 
 Account Manager &ndash; Sales
 
 
 
 Industry:
 
 A Abunayyan Business Unit.
 
 
 
 Segment:
 
 Solar Services &amp; Solutions (Tracker, Smart Tracker, Bifacial PV, Clean Energy, Climate Solutions, Solar Software)
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 Highlight your expertise and experience with solar services and solutions in your resume/CV.
 
 
 
 Role Purpose
 
 
 
 The Account Manager &ndash; Sales will be responsible for managing and growing strategic customer accounts, driving revenue growth, and ensuring long-term partnerships within the solar services and solutions sector. This role combines sales leadership, customer relationship management, and regional support for sales operations. The incumbent will also assist the Sales Operations Manager in overseeing regional performance and supporting junior sales engineers.
 
 
 
 Key Responsibilities
 
 
 
 
 Sales Operations &amp; Business Growth
 
 
 <ul>
 <li>
 Develop and maintain up-to-date knowledge of the Solar market, including Solar projects, project owners, competitors, and customer behaviors, and share insights with Sales Management and Marketing teams.
 </li>
 <li>
 Build strong networks with government authorities, consultants, EPCs, and key customers to expand business opportunities.
 </li>
 <li>
 Drive customer acquisition, ensure retention, and achieve high levels of customer satisfaction.
 </li>
 <li>
 Prepare and present state-of-the-art performance reports and sales forecasts to management on a regular basis.
 </li>
 <li>
 Assess the financial capability and behavior of existing and potential customers to mitigate risk and identify growth opportunities.
 </li>
 <li>
 Support Supply Chain and Product Managers with accurate monthly sales forecasts to optimize planning and inventory.
 </li>
 <li>
 Ensure compliance with quality, customer service, and health &amp; safety standards across all sales activities.
 </li>
 <li>
 Develop and execute individual sales plans to achieve assigned targets and contribute to overall branch goals.
 </li>
 <li>
 Assist the Branch/Sales Manager in regional sales planning, budget preparation, and performance monitoring.
 </li>
 </ul>
 
 
 Coaching, Leadership &amp; Team Development
 
 
 <ul>
 <li>
 Provide guidance, direction, and support to junior sales engineers in executing their tasks effectively.
 </li>
 <li>
 Evaluate the performance of direct reports, ensuring they receive appropriate training and development opportunities.
 </li>
 <li>
 Identify and cultivate new customer relationships through demand creation, client visits, and professional presentations.
 </li>
 <li>
 Oversee onboarding and orientation of new team members, ensuring alignment with company culture and objectives.
 </li>
 <li>
 Foster a culture of collaboration, accountability, and continuous improvement within the sales team.
 </li>
 <li>
 Ensure adherence to relevant quality management systems and procedures to deliver consistent, high-quality solutions and services.
 </li>
 </ul>
 
 
 Required Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Experience:
 
 4&ndash;8 years in B2B sales, account management, or business development, preferably in renewable energy, clean tech, or related industries.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Sales, Marketing, or related field; MBA preferred.
 </li>
 <li>
 Strong track record in achieving and exceeding sales targets.
 </li>
 <li>
 Proven ability to manage large accounts and build long-term customer relationships.
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Collaboration &amp; Teamwork
 </li>
 <li>
 Customer Focus &amp; Relationship Building
 </li>
 <li>
 Continuous Learning &amp; Coaching
 </li>
 <li>
 Operational Excellence
 </li>
 </ul>
 
 
 Leadership Competencies
 
 
 <ul>
 <li>
 Strategic Thinking &amp; Decision-Making
 </li>
 <li>
 Impact &amp; Influence
 </li>
 <li>
 People Development
 </li>
 </ul>
 
 
 Functional Competencies
 
 
 <ul>
 <li>
 Advanced Communication &amp; Negotiation Skills
 </li>
 <li>
 Strong Commercial Acumen
 </li>
 <li>
 Partner &amp; Customer Relationship Management
 </li>
 <li>
 Product/Service Knowledge in Renewable Energy Solutions
 </li>
 <li>
 Market Research &amp; Data Analysis
 </li>
 <li>
 Business Performance Management &amp; Reporting
 </li>
 </ul>
</div>

Account Manager-Sales

Lendo

<div>As Lendo continues to expand, we&rsquo;re seeking an experienced and commercially driven Senior Relationship Manager (Supply Chain Financing) to spearhead the growth of our SCF products. In this role, you&rsquo;ll lead client origination and relationship management with anchor buyers and suppliers, ensuring seamless onboarding, utilization, and long-term engagement.
You&rsquo;ll collaborate with cross-functional teams to implement commercialization strategies, oversee KYC and compliance processes, and drive revenue growth from SCF programs. By identifying new market opportunities, enhancing client experience, and managing a team of relationship managers, you&rsquo;ll play a critical role in scaling Lendo&rsquo;s financing solutions and strengthening our position in the market. 
Key Responsibilities:<ul><li> 
Develop and implement a complete commercialization plan for SCF products.</li><li>
Own and manage key client relationships with anchor buyers from origination to utilization.</li><li>
Oversee onboarding, KYC procedures, and documentation, including execution of agreements.</li><li>
Lead and manage a team of relationship managers responsible for supplier onboarding, relationship management, and facility utilization.</li><li>
Drive revenue growth and achieve volume targets from SCF programs.</li><li>
Monitor market trends and competition to identify new business opportunities.</li><li>
Collect customer feedback and pain points to identify potential areas for product enhancement and process improvement.</li></ul>
Qualifications:
<ul><li>Minimum Graduate degree.</li><li>
MBA/CA/CF/related qualifications are desirable.</li><li>
10&ndash;15 years of relevant professional experience.</li></ul><ul><li>
Strong experience in Trade Finance and Supply Chain Financing is essential.</li><li>
Proven track record in managing local market client coverage.</li><li>
Excellent communication, negotiation, and presentation skills.</li><li>
Strong leadership capabilities with experience in managing client-facing teams.</li><li>
Ability to identify opportunities, drive growth, and deliver commercial success.</li></ul></div>

Senior Relationship Manager (Supply Chain Finance)

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