call center service advocate i - remote Jobs in Atlanta

call center service advocate i - remote

customer service associate / cashier Jobs in Atlanta

customer service associate / cashier

customer service representative Jobs in Atlanta

customer service representative

customer support specialist Jobs in Atlanta

customer support specialist

data entry specialist

customer resolution specialist

City of Atlanta

<div>Posting expires: March 26, 2026
Salary range: $47,474 - $63,379
General Description:
The Customer Resolution Specialist is responsible for addressing and resolving inbound customer service inquiries for the Department of Watershed Management (DWM). This position performs high-volume public contact and recordkeeping duties related to the operational, financial, and commercial records of water utilities. The role provides accurate and timely information to utility customers and the general public regarding billing, account issues, and service requests.
Classification Standards
This classification performs routine to moderately complex customer service functions involving public contact and account management. Candidates should have prior experience in a customer service or call center setting and demonstrate strong communication and problem-solving skills. Work is performed under moderate supervision, requiring the application of established procedures and policies.
Supervision Received:
Works under close to moderate technical supervision. Work in progress and completed tasks are reviewed regularly for quality assurance, accuracy, completeness, and adherence to established procedures and guidelines.
Essential Duties and Responsibilities
<ul><li>Responds to inbound customer telephone calls regarding Department of Watershed Management (DWM) policies, procedures, services, and account-related concerns. 
</li></ul><ul><li>Assist customers with inquiries related to billing, adjustments, appeals, meter readings, leaks, and other water and sewer service issues. 
</li></ul><ul><li>Utilizes active listening and problem-solving skills to understand customer concerns, ask clarifying questions, and provide accurate, policy-based resolutions. 
</li></ul><ul><li>Communicate with customers through multiple channels including phone, email, mail, and live chat. 
</li></ul><ul><li>Provides real-time support through live chat by addressing inquiries, assisting with billing questions, and guiding customers through available self-service tools in a professional and timely manner. 
</li></ul><ul><li>Research customer accounts, records, and databases to investigate and resolve complex inquiries, disputes, and service concerns. 
</li></ul><ul><li>Coordinates with internal departments such as Billing, Field Services, and Inspections to gather information and facilitate resolution of customer issues. 
</li></ul><ul><li>Initiates work orders and service requests to address service concerns 
</li></ul><ul><li>Maintains accurate and detailed documentation of customer interactions, account activity, and case updates across multiple systems in accordance with departmental procedures. 
</li></ul><ul><li>Assist customers with financial transactions by providing guidance on payment transfers, credit refunds, and submitting requests for processing when applicable. 
</li></ul><ul><li>Provides support for service-related matters including disconnections, reconnections, meter installations, and service verifications. 
</li></ul><ul><li>Participates in peer mentoring and knowledge sharing to support training and development of new representatives and departmental staff. 
</li></ul><ul><li>Performs additional duties assigned to support operational and departmental business needs. 
</li></ul>Knowledge, Skills &amp; Abilities:
&bull; Strong interpersonal and human relations skills.
&bull; Knowledge of personal computer operation in office applications.
&bull; Knowledge of proper English usage, including grammar, spelling, and punctuation.
&bull; Knowledge of basic business mathematics.
&bull; Knowledge of and proficiency in using office technology and computer-based systems to perform daily work-related duties.
&bull; Ability to interpret and analyze pertinent procedures, data, and functions quickly.
&bull; Ability to exercise sound judgment in interpreting and applying information to a variety of situations, and in taking appropriate action under moderate supervision.
&bull; Ability to maintain accurate records.
&bull; Ability to speak clearly and concisely.
&bull; Ability to demonstrate strong written and verbal communication skills.
&bull; Ability to manage multiple tasks, remain detail-oriented, and work efficiently under moderate supervision.
&bull; Ability to simultaneously converse with customers and accurately enter data into a computer.
&bull; Ability to maintain composure and professionalism during difficult customer interactions.
&bull; Ability to actively listen, demonstrate empathy, and respond appropriately to customer concerns.
&bull; Ability to resolve customer issues using problem-solving and conflict resolution techniques.
&bull; Ability to navigate multiple systems and applications while assisting customers.
&bull; Ability to manage time effectively and prioritize tasks in a fast-paced, high-volume environment.
&bull; Ability to adapt to changing procedures, policies, and technologies.
&bull; Ability to collaborate with team members and internal departments to resolve customer inquiries.
Minimum Qualifications:
Education:
High School Diploma or GED required.
Experience:
&bull; Minimum of two (2) years of customer service experience.
&bull; Experience providing service to customers or the public in a professional environment.
&bull; Experience using computer systems, databases, or office applications to document and manage customer interactions.
&bull; Experience following established policies, procedures, and service guidelines while assisting customers.
Preferred Requirements
&bull; Four (4) or more years of customer service experience, preferably in a high-volume call or contact center environment.
&bull; Experience handling billing inquiries, account disputes, or service-related issues.
&bull; Familiarity with CRM or contact center systems used to manage customer interactions.
&bull; Experience supporting customers through multiple channels, including phone, email, and live chat.
&bull; Ability to navigate multiple systems while researching and resolving customer inquiries.
&bull; Knowledge or work experience in utility services, municipal operations, or water and sewer billing processes.
Licensures and Certifications &ndash; N/A</div>

Customer Resolution Specialist

Reserv

<div>About Reserv<ul><li>
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. 
 
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can&rsquo;t wait to meet you.</li></ul> 
About the role<ul><li>
We are seeking highly organized and customer-focused Resolution Specialists to join our team. The successful candidate will be responsible for communicating with customers on the phone, educating and helping the customer work through their claim to the best possible outcome. This role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The claims you will handle will be transportation-related. 
 
The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. In addition, they will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements. 
 
Resolution Specialists are:</li><li>
Highly motivated and growth-oriented. Excited by the prospect of building a tech-driven claims org.</li><li>
Passionate specialists who care about the customer and their experience.</li><li>
Empathetic. Exercises empathy and patience towards everyone interacted with.</li><li>
Sense of urgency - AT ALL TIMES. That does not mean working at all hours.</li><li>
Creative. Finding the right exit ramp (pun intended) for the resolution of the claim that is in the client&rsquo;s best interest.</li><li>
Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Working toward a win/win claim resolution.</li><li>
Curious. Wanting to know the whole story so the right decisions are made early and take action to prompt a quick resolution.</li><li>
Anti-status quo. Not just wishing things were done differently but taking the appropriate actions to ensure it.</li><li>
Communicative. Professional written and oral communication with all parties to a claim.</li><li>
And did we mention a sense of humor? Claims are hard enough as it is.</li></ul> 
What you'll do<ul><li>
Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests</li><li>
Manage an inventory of litigated and non-litigated cases</li><li>
Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers</li><li>
Ensure compliance with specific state regulations, policy provisions, and standard operating procedures</li><li>
Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders</li><li>
Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry</li><li>
Review legal documents and ensuring compliance with initial suit-handling plan of action</li><li>
Serve as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed</li><li>
Analyze policy language and reaching appropriate coverage decisions, drafting frequent and complex coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure</li><li>
Direct and control the activities and costs of numerous outside vendors including defense counsel and coverage counsel, experts and independent adjusters</li><li>
Maintain adjuster licenses and continuing education requirements</li></ul>
Requirements<ul><li>
Active insurance adjuster&rsquo;s license by way of a designated home state, or home state</li><li>
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)</li><li>
Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:</li><li><div><ul><li>
Third-party PD</li><li>
Third-party bodily injury, including catastrophic losses</li><li>
UM/UIM bodily injury</li><li>
Litigation experience</li><li>
PIP a plus, but not required</li></ul></div></li><li>
Willing to obtain all licenses within 60 days, including completing state-required testing.</li><li>
Knowledge of state regulations, policy provisions, and standard operating procedures.</li><li>
Willingness to travel for clients and claims need</li></ul>
Benefits<ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy</li><li>
Work from anywhere to facilitate your work-life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment that might be needed. Technology is something that should make your life easier, not harder!</li></ul>
Additionally, we will<ul><li>
Provide a manageable pending to deliver the service in a way always wanted from a dedicated account.</li><li>
Listen to the Resolution Specialist's feedback to enhance and improve upon the long-standing challenges.</li><li>
Work toward reducing and eliminating all the administrative work from a Resolution Specialist.</li><li>
Foster a culture of empathy, transparency, and empowerment in a remote-first environment.</li></ul> 
At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds.</div>

Bodily Injury Claims Adjuster

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. 
 
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. 
 
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. 
 
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure. 
 
Key job responsibilities 
<ul><li>Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
</li><li>Collaborate with specialist, sales, marketing, and products teams to ideate around your customers&rsquo; most challenging business problems.
</li><li>Act as a trusted advisor to line of business and C-suite leaders.</li><li>Lead architectural reviews and workshops to advance your customer&rsquo;s technical objectives.</li><li>Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.</li><li>Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
</li><li>Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.</li></ul> 
About the team 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>3+ years of design, implementation, or consulting in applications and infrastructures experience</li><li>10+ years of IT development or implementation/consulting in the software or Internet industries experience</li><li>5+ years of contact center experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>5+ years of infrastructure architecture, database architecture and networking experience</li><li>Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs</li><li>Experience working with end user or developer communities</li><li>Experience managing relationships with SAP customers and partners</li><li>Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private</li><li>Experience in SAP clean core design concepts, including design and build using non-SAP technologies in domains such as Generative / Agentic AI, and data &amp; analytics</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually 
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually 
USA, NY, New York - 169,000.00 - 228,600.00 USD annually 
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually 
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually</div>

Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps

HSIFIN

<div>Job Description: 
 
Shift: Mon,Tue,Wed,Thu,Fri 
The Insurance Project Coordinator is responsible for managing insurance follow-up initiatives for hospital and physician billing accounts. This role ensures effective claim resolution, achievement of insurance collection goals, and consistent communication with clients. The position requires strong knowledge of commercial and government payers and the ability to manage workflows, teams, and performance outcomes.
Key Responsibilities
Insurance Project &amp; Collections Management<ul><li>
Manage assigned insurance projects to ensure timely resolution of claims and achievement of established collection goals.</li><li>
Oversee high-volume insurance claim inventories, ensuring appropriate prioritization and workflow distribution.</li><li>
Monitor claim aging, denial trends, and appeal outcomes; recommend corrective actions to improve performance.</li><li>
Ensure follow-up, appeals, and research are completed in accordance with payer requirements and client expectations.</li></ul>
Workflow &amp; Inventory Oversight<ul><li>
Coordinate and manage daily, weekly, and monthly insurance work inventories across assigned accounts.</li><li>
Track productivity, turnaround times, and project benchmarks to ensure operational efficiency.</li><li>
Ensure all accounts are accurately documented and maintained within client systems.</li></ul>
Team Coordination &amp; Supervision<ul><li>
Provide guidance, direction, and support to insurance follow-up staff assigned to projects.</li><li>
Assist with training, mentoring, and quality monitoring to ensure consistent performance and compliance.</li><li>
Collaborate with leadership to identify staffing needs, workflow improvements, and process enhancements.</li></ul>
Client &amp; Payer Communication<ul><li>
Serve as a point of contact for client communication related to insurance projects, performance updates, and issue resolution.</li><li>
Communicate effectively with commercial and government payers to determine claim status and expedite payment.</li><li>
Prepare and provide project updates, reporting, and feedback as requested.</li></ul>
Work Schedule
Hybrid - 3 Days Office / 2 Days Remote - Monday-Friday with one Saturday per month (limited hours)
 
Experience and Skills:
Must have a combination of education and experience within the healthcare revenue cycle, including in-depth knowledge of commercial and government payers such as Medicare, Medicaid, VA, TRICARE, and Workers' Compensation. Insurance follow-up experience is required; billing knowledge is strongly preferred.
Required Minimum Skills<ul><li>
Strong problem-solving and insurance claim troubleshooting skills</li><li>
Ability to manage multiple projects, priorities, and client systems simultaneously</li><li>
Proficiency in Microsoft Word and Excel</li><li>
Detail-oriented with strong organizational skills</li><li>
Ability to work independently and collaboratively within a team environment</li><li>
Flexible and adaptable to ongoing change</li><li>
Exceptional customer service and professional telephone skills</li><li>
Excellent verbal and written communication skills</li><li>
Strong attendance and reliability record</li></ul>
Education &amp; Experience<ul><li>
Bachelor's degree preferred but not required.</li><li>
Minimum 5 years of experience of medical insurance follow-up</li><li>
Working knowledge of Managed Care, Medicare, and Medicaid regulations</li><li>
Experience coordinating or leading insurance follow-up workflows</li><li>
Experience with anesthesia billing and follow-up is a plus but not required</li><li>
Knowledge of applicable regulations, including but not limited to client-specific policies, procedures, and HIPAA requirements.</li></ul> 
From: Phoenix Workforce Solutions, LLC</div>

Insurance Project Coordinator

Mauser Packaging Solutions

<div>This position will report to the Cash Application Team Lead for Order-to-Cash Shared Services. The Cash Application Analyst will play a crucial role in processing cash applications, managing customer accounts and ensuring compliance with established controls and policies. In this role you will be responsible for accurately processing and allocating customer payments to customer accounts and their corresponding invoices, ensuring financial system accuracy, researching, reconciling, and resolving discrepancies. This will include both domestic and foreign currencies. We are looking for a detail-oriented individual who will take full ownership of the cash application process. The successful candidate will have experience working in a shared services environment. The role will work closely with Accounts Receivable, Collections and Customer Service Teams to resolve payment discrepancies and maintain clean, up-to-date customer ledgers. The candidate should display a positive and initiative-taking attitude, possess strong organizational skills, demonstrate an ability to prioritize, and multitask and be a strong communicator, and always provide best in class internal and external customer service. This position will be in the Atlanta (Sandy Springs), Georgia office. Responsibilities:
<ul><li>Accurately and efficiently manage assigned cash applications responsibilities using established procedures.
</li><li>Apply incoming payments from various sources (cash, wires, ACH, credit cards) to the correct customer accounts and outstanding invoices in the ERP system (will be working in multiple ERPs across business units).
</li><li>Electronic filing of correspondence, remittance information, and other payment related documentation.
</li><li>Ensure timely resolution of discrepancies. Investigate and resolve payment discrepancies, unapplied cash exceptions, and unauthorized deductions by collaborating with internal teams and customers.
</li><li>Communicate with customers as needed to obtain remittance information or clarify payment details.
</li><li>Ensure the accuracy and completeness of financial records by performing daily reconciliations and maintaining organized documentation.
</li><li>Manage non-standard transactions and account balances.
</li><li>Support the month-end, quarterly, and year-end closing processes by performing necessary entries and reconciliations.
</li><li>Support internal and external audits by providing necessary documentation.
</li><li>Identify opportunities to enhance the efficiency and accuracy of the cash application process and other related financial operations.
</li><li>Maintain confidential records and adhere to audit and compliance standards.
</li><li>Demonstrate a positive working relationship within the Billing and Accounts Receivable team, as well as other departments, to accomplish the goals and objectives of the company.
</li><li>Provide excellent customer service regarding cash applications.
</li><li>Meet defined individual and department goals and key performance indicators.
</li>Other duties as assigned. 
<li>
</li></ul>Requirements:
<ul><li>2 years of experience in cash application, accounts receivable or similar role preferred.
</li><li>Bachelor&rsquo;s Degree in Accounting, Finance, Accounting, Business Administration, or a related field (or equivalent experience).
</li><li>Strong interpersonal, communication, and written skills.
</li><li>Excellent prioritization and time management skills with a proven ability to meet deadlines.
</li><li>Effectively manage multiple activities.
</li><li>Strong analytical and problem-solving abilities with understanding of accounting principles and AR processes.
</li><li>High-level of integrity and dependability with a keen sense of urgency and results-orientation.
</li><li>Ability to adapt, learn, and function well in a high-paced environment.
</li><li>Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
</li><li>Experience working in a shared services environment a plus.
</li><li>Microsoft Dynamics, Solomon, SAP, QAD, or other large ERP system(s) experience a plus.</li></ul></div>

Cash Application Analyst

Dentsply Sirona

<div><div><div><div>Dentsply Sirona is the world&rsquo;s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona&rsquo;s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona&rsquo;s global headquarters is located in Charlotte, North Carolina. The company&rsquo;s shares are listed in the United States on NASDAQ under the symbol XRAY. 
Bringing out the best in people 
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we&rsquo;re looking for the best to join us. 
Working at Dentsply Sirona you are able to: 
Develop faster - with our commitment to the best professional development. 
Perform better - as part of a high-performance, empowering culture. 
Shape an industry - with a market leader that continues to drive innovation. 
Make a difference -by helping improve oral health worldwide.</div></div></div> 
Preferred candidates will live in the Atlanta, GA metro area 
Clinical Implementation Specialist &ndash; Technology
Work Model: Field-Based 
Travel Requirement: Up to 75%
Job Description
We are seeking a Clinical Implementation Specialist with a strong background in digital dentistry technology to deliver in-person clinical education, training, and implementation support for customers and internal partners. This field-based role is focused on driving successful adoption of imaging and digital workflows, improving clinical confidence, and supporting consistent execution in real-world practice settings. Extensive travel is required, with virtual follow-up support as needed.
Responsibilities<ul><li>
Deliver in-person clinical education, training, and implementation support at customer sites (up to ~75% travel), with virtual follow-up as needed.</li><li>
Train clinicians and teams on digital dentistry workflows including CBCT imaging, intraoral scanning, CAD/CAM, and chairside restorative solutions, focusing on practical adoption and repeatable processes.</li><li>
Provide clinical and workflow support to customers, internal teams, and partners; serve as a trusted resource for customers, sales teams, and dealers.</li><li>
Identify workflow gaps and troubleshoot issues; recommend practical improvements and coordinate escalations with internal support teams (Customer Care/GBS/Digital teams) when needed.</li><li>
Develop and maintain teaching materials that complement existing company resources and support standardized delivery.</li><li>
Share structured field feedback to improve training programs, workflow guidance, and customer outcomes; stay current on clinical trends in digital dentistry.</li></ul>
Requirements<ul><li>
Bachelor&rsquo;s degree in Dentistry, Dental Technology, Medical Technology, or related field or equivalent clinical/dental industry experience.</li><li>
Strong clinical background with hands-on experience in digital dentistry workflows (chairside and/or lab), including imaging and restorative/CAD-CAM processes.</li><li>
Demonstrated success delivering in-person clinical training and coaching dental teams in real-world settings.</li><li>
Strong communication and presentation skills; able to translate technical concepts into simple, usable workflows.</li><li>
Strong organizational skills and follow-through; able to manage a field schedule and document activity as required.</li><li>
Willingness and ability to travel extensively (up to ~75%).</li></ul> 
#LI-SD1<div><div><div> 
Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include &ldquo;Accommodation Request&rdquo; in the subject. 
For California Residents: 
We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). 
The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). 
For additional details and questions, contact us at careers@dentsplysirona.com</div></div></div></div>

Clinical Implementation Specialist - Technology

The Home Depot

<div>Position Purpose:
The Analyst, Supplier Ops will drive the process improvement and supplier engagement associated with the rapid assortment expansion of hd.com and subsequent required item troubleshooting. The analyst will be responsible for keeping team projects on-task and within expectations of project timelines, working with Supplier Operations Manager(s) &amp; leadership to prioritize projects and own deliverables of the team.
The role will require the development of the day-to-day relationships with internal and external partners (i.e., Direct Fulfillment Merchants, HD.com business partners, suppliers, etc. to support data initiatives online). There will be work to monitor transformation of data and work with appropriate technology teams to resolve issues relating to incorrect mapping, business rules, and data deviations.
This role is the primary point of contact responsible for a simple and seamless supplier experience in working with Home Depot.com, respective to all aspects of the supplier onboarding. This role manages supplier onboarding execution, troubleshooting/error resolution and analysis on new supplier opportunities. This role will be responsible for delivering top-tier customer service to all Home Depot Suppliers as well as internal partners and will be held accountable to exceptional customer service ratings. 
Key Responsibilities:<ul><li>
10% Attend merchant meetings and identify and facilitate OMS requests</li><li>
40% Responsible for assortment growth projects, status reporting, item troubleshooting, &amp; attribute maintenance. Serve as SME for product category online. Learn/report on best practices, industry standards, &amp; legal requirements associated w/ assigned category.</li><li>
30% Measure ongoing effectiveness of programs against metric targets. Develop/execute ongoing enhancements and/or business process optimization strategy based on measured performance and customer feedback.</li><li>
20% Troubleshoot and problem-solve for ongoing operational needs as they arise (i.e., store SKU alignment, online product availability, and others). Ability to author clear, concise end user/training materials for processes.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to the Manager, Online Merch Solutions</li><li>
This position has 0 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li><li>
No travel required</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Proven track record of excellent customer service</li><li>
Experience in vendor/supplier management</li><li>
Outstanding written and verbal communication skills</li><li>
Ability to handle and prioritize multiple tasks</li><li>
Effective interpersonal and problem solving skills</li><li>
Data analysis</li><li>
Strong organizational, analytical and customer service skills</li><li>
Solid decision making and problem solving skills</li><li>
Proficiency in Microsoft Excel, PowerPoint and Access</li><li>
Ability to be deadline oriented with long and short-term projects</li><li>
Understanding of merchandising assortment and associated product classifications</li><li>
Strong knowledge of internal Home Depot store product system(s) including base tables</li><li>
Strong decision making and problem solving skills</li><li>
Proficiency in Microsoft Excel and Access</li><li>
Strong organization, analytical, and customer skills</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
None</li></ul></div>

Analyst, Supplier Ops

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