administrative assistant

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certified medication aide

clinic assistant

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medical assistant

Concentra

<div>Overview:
<div><b>
SCHEDULE</b>: Mon - Fri, 9:30a - 5pm</div><div></div><div><br>
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div><br>
The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.</div>
Responsibilities:
<ul><li>Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing</li><li>
Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing</li><li>
Perform rapid screening tests (influenza, strep, mono, glucose, etc.)</li><li>
Assist providers during examination and treatment</li><li>
Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed</li><li>
Prepare and assist clinician with procedure set up and injury care</li><li>
Apply bandages, dressings and splints as ordered by the treating clinician</li><li>
Dispense medications and DME as ordered by the treating clinician in accordance with state regulations</li><li>
Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center</li><li>
Maintain supplies, clean rooms and equipment, and stock exam rooms</li><li>
Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures</li><li>
Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected</li><li>
In partnership with center leadership, assist with patient flow and volume</li><li>
Keep patients informed of expected wait times during all aspects of the center visit</li><li>
Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping</li><li>
Ensure accuracy in documentation</li><li>
Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed</li><li>
Follow HIPAA guidelines and safety rules</li><li>
Attend center staff meetings or huddles as required</li><li>
Assist in maintaining a neat, clean, and orderly appearance throughout the facility</li><li>
Complete any applicable training including but not limited to clinical competency training that occurs monthly</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Education Level: Vocational/Technical/Business School</div><ul><li>
Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)
</li></ul><div>Job-Related Experience</div><ul><li>
Customarily has at least six months or more of medical assistant experience</li><li>
Knowledge of medical procedures and medical terminology</li><li>
Working knowledge of occupational medicine requirements (state specific) preferred</li></ul><div></div><div><br>
Job-Related Skills/Competencies</div><br>
<div></div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Able to communicate both verbally and in writing in a clear, and professional manner</li><li>
Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues</li><li>
Must participate in initial and ongoing training as required</li><li>
Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection</li><li>
Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications</li></ul>
Additional Data:
<ul><li>401(k) Retirement Plan with Employer Match</li><li>
Medical, Vision, Prescription, Telehealth, &amp; Dental Plans</li><li>
Life &amp; Disability Insurance</li><li>
Paid Time Off &amp; Extended Illness Days Offered</li><li>
Colleague Referral Bonus Program</li><li>
Tuition Reimbursement</li><li>
Commuter Benefits</li><li>
Dependent Care Spending Account</li><li>
Employee Discounts</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div></div><div><br>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Medical Assistant

ENT of Georgia

<p><b>Job Summary</b><br/>Join our dynamic healthcare team as a Medical Assistant, where your enthusiasm and dedication will directly impact patient care and clinic efficiency. In this vital role, you will support physicians and healthcare providers by performing clinical and administrative tasks that ensure smooth patient flow and exceptional service. This position offers an exciting opportunity to develop your skills across the ENT specialty while contributing to a compassionate, patient-centered environment.</p><p><b>Duties</b></p><ul><li>Assist with patient intake procedures, including collecting medical histories and recording vital signs such as blood pressure, temperature, pulse, and respiration rates.</li><li>Prepare patients for examinations and procedures by explaining processes clearly and ensuring comfort throughout their visit.</li><li>Support physicians with clinical tasks.</li><li>Operate and maintain diagnostic equipment including EHR (Electronic Health Record) systems, and other medical devices relevant to outpatientcare.</li><li>Document patient encounters accurately using ICD coding for diagnoses and procedures to ensure proper billing and recordkeeping.</li><li>Maintain a clean, organized clinical environment while adhering to safety protocols.</li></ul><p><b>Qualifications</b></p><ul><li>Strong knowledge of anatomy, physiology, medical terminology, ICD coding, and medication administration protocols.</li><li>Familiarity with EHR systems for documentation and patient record management.</li><li>Ability to perform clinical tasks efficiently while maintaining a compassionate approach to patient service.</li><li>Excellent communication skills with the ability to explain procedures clearly and support patients through their healthcare journey. Join us in making a difference through dedicated patient care! We are committed to fostering a supportive environment where your skills grow across multiple specialties&mdash;delivering meaningful healthcare experiences every day.</li></ul><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

HarmonyCares

<div>Overview:
<div>
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.</div><div></div><div><b><br>
Our Mission</b> &ndash; To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.</div><div></div><div><b><br>
Our Shared Vision</b> &ndash; Every patient deserves access to quality healthcare.</div><div></div><div><b><br>
Our Values</b> &ndash; The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.</div><div></div><div><b><br>
Why You Should Want to Work with Us</b></div><ul><li>
Health, Dental, Vision, Disability &amp; Life Insurance, and much more</li><li>
401K Retirement Plan (with company match)</li><li>
Tuition, Professional License and Certification Reimbursement</li><li>
Paid Time Off, Holidays and Volunteer Time</li><li>
Paid Orientation and Training</li><li>
Day Time Hours (no holidays/weekends)</li><li>
Manageable rosters and visits per day compared to a traditional practice environment</li><li>
Great Place to Work Certified</li><li>
Established in 11 states</li><li>
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!</li></ul><div></div><div><br>
More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.</div>
Responsibilities:
<div>
The Clinical Partner (Medical Assistant) will assist Harmony Cares Primary Care Physician, Nurse Practitioners and Clinical Teams in the delivery of primary health care and patient care management in a residential setting.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><ul><li>
Supports mission, vision and core values which include but not limited to delivering compassionate support, attention and assistance to patients, families and members of the team</li><li>
Support Patient Care through Clinical Partnership with Nurse Practitioners, Physicians, and Care Management Teams</li><li>
Coordinates daily travel itinerary and transports clinicians to scheduled appointments</li><li>
Prepares patients for examination and treatment; May at times include preparing patients for minor procedures</li><li>
Secures patient consent forms, records patient care documentation accurately and in a timely manner</li><li>
Coordinates patient care as directed by Clinicians, company standards and policies</li><li>
Respects patient confidentiality at all times and treats patients with courtesy and respect</li><li>
Performs phlebotomy (venipuncture only), EKG or any other procedure as requested by Clinician</li><li>
Labels, stores and properly packages specimens for lab delivery</li><li>
Assists In identifying and closure of quality gaps</li><li>
Documentation and updating of patient care plans, as well as SDoH (Social Determinants of Health) and other assessments within the patient chart or electronic medical record</li><li>
Required to maintain compliance with CLIA (Clinical Laboratory Improvement Amendments), OSHA, and HIPPAA guidelines</li><li>
Prepares and maintains supplies and equipment for treatment (supply inventory, medical bag and car) (where applicable)</li><li>
Ensure company vehicle is clean and proper periodic maintenance schedule is followed (where applicable)</li><li>
Attends required meetings and in-services</li></ul><div><b>
In this role you may work with. . .</b></div><ul><li>
Primary Care Physicians</li><li>
Nurse Practitioners</li><li>
Clinical Teams</li><li>
Patients</li><li>
Patients Families</li></ul>
Qualifications:
<div><b>
Required Knowledge, Skills, and Experience</b></div><ul><li>
High School graduate or GED equivalent</li><li>
Graduate of an accredited Medical Assistant, Phlebotomy, EMT, related medical education/training program or 1 year of experience serving as a Medical Assistant or Phlebotomist</li><li>
Current CPR certification that meets Company guidelines</li><li>
Knowledge of medical terminology</li><li>
Basic computer literacy, including EMR, iPad, and GPS experience</li><li>
Strong interpersonal communication and customer service skills</li><li>
Must maintain a valid driver&rsquo;s license and good driving record</li></ul><div><b>
Preferred Knowledge, Skills and Experience</b></div><ul><li>
Certified Medical Assistant</li><li>
Six months of experience in patient care, preferably geriatric care</li><li>
Strong Phlebotomy skills</li><li>
Desire and ability to obtain MA certification with 180 days of hire</li></ul><div><b>
Conditions of this role to be aware of. . .</b></div><ul><li>
Full range body motion including handling/lifting patients</li><li><div>
Ability to drive up to 150 miles daily in urban and/or rural setting</div></li><li><div>
Ability to lift/carry items weighing up to 50 lb</div></li><li><div>
Ability to read and understand road maps</div></li><li><div>
Sit or stand for long periods of time</div></li></ul>
Pay Transparency: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations. Notice:
<div>
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.</div></div>

Clinical Partner

Emergency Solutions

<p><b>Dermatology Physician Assistant (PA) Needed in Atlanta, Georgia</b></p><p>Join a collegial team of four board-certified dermatologists and three advanced practice providers serving a diverse and growing patient population throughout metro Atlanta.</p><p>Our providers enjoy a collaborative environment where quality patient care, teamwork, and professional growth are prioritized.</p><p>This is an established, physician-owned dermatology practice dedicated to providing exceptional patient care throughout the Atlanta community. Located in the heart of Buckhead, our growing practice combines cutting-edge technology, a collaborative culture, and a patient-centered approach to deliver comprehensive dermatologic care.</p><p>We are seeking a Dermatology PA with a minimum of three years of clinical dermatology experience to join our team in a full-time, four-day-per-week role. This is an outstanding opportunity to become part of a respected, physician-led organization that values clinical excellence, professional development, and work-life balance.</p><p>Position Highlights</p><ul><li>Four-day work week</li><li>Competitive first-year guaranteed salary</li><li>Production-based bonus opportunity</li><li>Annual CME stipend</li><li>Physician-owned and physician-led practice</li><li>Established patient base with strong referral sources</li><li>Dedicated administrative support team</li><li>Modern, newly constructed office space in Buckhead</li><li>Integrated ModMed (EMA) electronic medical record and practice management system</li><li>Competitive reimbursement rates through participation in an Accountable Care Organization (ACO)</li></ul><p>Clinical Responsibilities</p><p>The practice maintains a strong emphasis on:</p><ul><li>General Medical Dermatology</li><li>Pediatric Dermatology</li><li>Skin Cancer Detection and Treatment</li></ul><p>Physicians with an interest in cosmetic dermatology will have the opportunity to develop and expand an aesthetic practice, including:</p><ul><li>Neuromodulators and dermal fillers</li><li>Laser and energy-based procedures</li><li>Cosmetic consultations and treatments</li></ul><p>State-of-the-Art Aesthetic Center</p><p>Georgia Skin Specialists offers a full-service aesthetic center featuring on-site aestheticians and advanced technologies from:</p><ul><li>Sciton</li><li>InMode</li><li>Cartessa</li><li>Cutera</li><li>HydraFacial</li></ul><p>Additional revenue opportunities are available through cosmetic procedures, spa referrals, and product sales commissions.</p><p>Qualifications</p><ul><li>Board Certified Physician Assistant through the NCCPA</li><li>Active Georgia PA license (or ability to obtain)</li><li>Minimum of three years of clinical dermatology experience required</li><li>Strong medical dermatology foundation</li><li>Excellent communication and patient care skills</li><li>Team-oriented mindset and commitment to collaboration</li></ul><p>Compensation &amp; Benefits</p><ul><li>Competitive guaranteed base salary in 1st Year</li><li>Production-based bonus structure</li><li>Annual CME allowance</li><li>Established patient demand and referral network</li><li>Administrative support for credentialing, billing, and operations</li><li>Opportunity for cosmetic practice growth and ancillary revenue streams</li></ul><p>Location</p><p>Our brand-new clinic is conveniently located in a medical office building with referring physicians on-site and within walking distance of Piedmont Hospital. Buckhead is one of Atlanta's most desirable communities, offering:</p><ul><li>Excellent public and private schools</li><li>Family-friendly neighborhoods</li><li>Premier dining and entertainment</li><li>Vibrant cultural and professional opportunities</li></ul><p><b>To Find Out More Contact:</b></p><p><b>John Haritan</b></p><p>jharitan@emergency-solutions.org</p><p>407-620-6465</p><p>Emergency Solutions</p><p>Pay: $125,000.00 - $150,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Relocation assistance</li><li>Retirement plan</li></ul><p>Work Location: In person</p>

Dermatology Physician Assistant Needed in Atlanta

Children's Healthcare of Atlanta

<b>Note:</b> If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
<br>Work Shift Variable
<br><br>
Work Day(s) Monday-Friday
<br><br>
Shift Start Time 6:30 AM
<br><br>
Shift End Time 5:00 PM
<br><br>
Worker Sub-Type Regular
<br><br>
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
<br><br>
Job Description Provides clinical support to operating room and anesthesia by participating as a member of the interdisciplinary team under the supervision of a licensed professional. Proactively supports efforts to maintain efficiency, minimize delays, and ensure delivery of safe patient care. Inventories, cleans, and maintains operating room and anesthesia equipment/supplies, maintains a clean/orderly environment, and transports patients as required.
<br><br>
Experience
<br>One year of experience in a hospital
<br><br>
Preferred Qualifications
<br>Certified Nursing Assistant (CNA) or Certified Patient Care Technician/Assistant (CPCT/A) or certification as a medical assistant or emergency medical technician
<br>One year of experience in a healthcare facility
<br>Knowledge of anesthesia and/or equipment
<br><br>
Education
<br>High school diploma or equivalent
<br><br>
Certification Summary
<br>No professional certifications required
<br><br>
Knowledge, Skills and Abilities
<br>Department-defined competencies within six months of employment
<br>Knowledge of surgical supplies, anesthesia equipment, and environmental cleaning
<br>Ability to work well with diverse team members
<br>Must be able to prioritize and organize workload using critical thinking skills
<br>Must be able to communicate effectively, show initiative and flexibility, and demonstrate team cohesiveness
<br>Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
<br><br>
Job Responsibilities
<br>.Demonstrates competencies that incorporate age-specific guidelines, including
<br>N = Neonate (less than 30 days)
<br>I = Infant (30 days to 1 year)
<br>EC = Early Childhood (1-5 years)
<br>LC = Late Childhood (5-13 years)
<br>A = Adolescent (13-17 years)
<br>AD = Adult
<br>ALL = all ages.
<br>Reads operating room schedule, anticipates needs, and sets up for respective case.
<br>Facilitates room turnover for cases to follow, including cleaning and preparation of room, equipment, and anesthesia components.
<br>Sets up, inventories, and restocks anesthesia and specialty carts to ensure all items are readily available.
<br>Inventories, orders, and maintains departmental supply stock consistent with departmental demand.
<br>Assists in lifting, turning, positioning, and preparing patients for surgical procedure, using proper body mechanics.
<br>Transports blood or specimens to laboratory.
<br>Escorts patients and families throughout hospital.
<br>Maintains hallways and equipment room by adhering to fire codes and keeping them orderly and free of obstruction.
<br>Maintains supplies in holding areas and keeps area free of clutter.
<br>Checks portable oxygen tanks daily and replaces if necessary.
<br>Achieves 75% attendance at staff meetings if applicable.
<br>Supports Joint Commission readiness.
<br><br>
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
<br><br>
Primary Location Address 2220 North Druid Hills Road
<br><br>
Job Family Surgical Services

Perioperative Technician

Atrium

<div>
 <p>
  Atrium is seeking on behalf of our client an Executive Assistant based in Atlanta, GA.
 </p>
 <p>
  A background check may be run only after a conditional offer is made, where permitted by law.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Type: Contract to hire
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 </p>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  The Executive Assistant will provide high-level administrative support to the CEO and leadership team, ensuring seamless coordination of schedules, meetings, and organizational priorities. This role requires exceptional organizational skills, discretion, and the ability to manage multiple tasks in a fast-paced environment. The Executive Assistant will collaborate closely with internal teams and external stakeholders to support strategic initiatives and operational efficiency.
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 <p>
  Must be legally authorized to work in the United States.
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  <strong>
   Responsibilities
  </strong>
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   Manage and maintain the CEO&rsquo;s calendar, including scheduling meetings, events, and travel arrangements
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   Prepare and edit correspondence, reports, presentations, and other documents on behalf of leadership
  </li>
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   Coordinate board and committee meetings, including scheduling, agenda preparation, meeting minutes, and follow-up actions
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   Handle confidential information with discretion and professionalism
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   Assist with budgeting, expense tracking, and preparation of financial reports as needed
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   Contribute to organizational projects, research, and strategic planning initiatives
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   Support office management duties, including supply ordering, vendor coordination, and maintaining organizational systems
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 </p>
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  <strong>
   Required Experience/Skills
  </strong>
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   4+ years of experience as an executive assistant
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   Strong organizational skills and ability to manage multiple priorities with accuracy and attention to detail
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   Excellent written and verbal communication skills
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   Proficiency in Microsoft Office Suite
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   Ability to handle sensitive information with integrity and discretion
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   Demonstrated commitment to the mission and values of the organization
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  <strong>
   Preferred Experience/Skills
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   Nonprofit experience preferred
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   Experience directly supporting C-suite executives
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 </p>
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  <strong>
   Education Requirements
  </strong>
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   Bachelor&rsquo;s degree in Business Administration, Communications, or related field preferred
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   Equivalent combination of education and experience will be considered
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   Advanced training or certification in office administration is a plus
  </li>
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   Strong understanding of business operations and executive-level support best practices
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   Familiarity with project management tools and virtual meeting platforms preferred
  </li>
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 </p>
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  <strong>
   Benefits
  </strong>
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  If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.
 </p>
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 </p>
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  <strong>
   Commitment to Diversity
  </strong>
 </p>
 <p>
  As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
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  EOE/M/F/D/V/SO
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  <strong>
   Applicant Communication Consent
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 <p>
  By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.
 </p>
</div>


Executive Assistant

United Digestive

<div><p><b>GENERAL SUMMARY OF DUTIES:</b> Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues.</p><p><b>
REPORTS TO:</b> Patient Service Manager</p><div><b>
RESPONSIBILITIES</b><br>
Duties include but are not limited to:<br>
<ul><li>Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.</li><li>Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures</li><li>Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference</li><li>Collects and records accurate patient information according to the AGA Documentation Requirements</li><li>Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary</li><li>Ensures all applicable ancillary services are scheduled at AGA</li><li>Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner</li><li>Mails/Emails information packets to patients who are new to the practice</li><li>Addresses questions regarding patient appointments and requests for information from referring providers</li><li>Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary</li><li>Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team</li><li>Answers emails and voicemails and returns patient calls in a timely and efficient manner</li><li>Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts</li><li>Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information</li><li>Participates in staff meetings as directed by the Patient Service Supervisor or Manager</li><li>Participates in marketing activities as directed by the Patient Service Supervisor or Manager</li><li>Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager</li><li>Any other duties and/or special projects as assigned</li></ul></div><div><b>
REQUIRED EDUCATION, SKILLS &amp; EXPERIENCE</b><br>
High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required.<br>
<ul><li>Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location.</li></ul></div><div><b>
ADDITIONAL SKILLS AND EXPERIENCE</b><br>
Patient Service Representative must be able to:<br>
<ul><li>Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect</li><li>Displays a professional outgoing warm and helpful attitude</li><li>Possesses compassion for dealing with people who are ill and need help</li><li>Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager</li><li>Work under pressure; assess, respond, and communicate issues in a timely manner</li><li>Communicate clearly with patients and coworkers through the telephone, email, and in-person</li><li>Interpret and apply clinical and non-clinical policies and procedures</li></ul></div><p><b><br>
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS</b><br>
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.</p></div>

Patient Service Representative

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