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medical assistant

US Fertility

<div>
 
 Build What Matters Most&mdash;Families, Futures, And Your Career
 
 
 
 Enjoy meaningful work while contributing to an organization that changes lives every day.
 
 US Fertility
 
 , the nation&rsquo;s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.
 
 
 Our team members choose to build their career home at US Fertility because of the
 
 hope we inspire in our patients
 
 , the
 
 lives we help bring into the world
 
 , and the
 
 culture of excellence we foster across our organization
 
 . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.
 
 
 Through our national network of premier fertility centers&mdash;including
 
 Shady Grove Fertility
 
 &mdash;we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward&mdash;and we&rsquo;re just getting started.
 
 
 
 Opportunity Overview
 
 
 
 We have an immediate opening for a
 
 Medical Assistant
 
 to join our team at
 
 Shady Grove Fertility
 
 in
 
 Sandy Springs, Georgia.
 
 
 
 <ul>
 <li>
 Schedule: Monday, Wednesday, and Friday from 6:45 AM to 3:15 AM, with rotating weekends and holidays
 
 
 
 </li>
 </ul>
 This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.
 
 
 
 How You&rsquo;ll Contribute
 
 
 
 At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers&mdash;and support is always within reach. Whether collaborating with more than
 
 200 highly respected physicians nationwide
 
 or partnering with colleagues who are passionate about solving meaningful problems, you&rsquo;ll be surrounded by a team committed to shared success.
 
 
 In this role, the
 
 Part-Time Medical Assistant
 
 will:
 
 
 <ul>
 <li>
 Perform a high volume of phlebotomy
 </li>
 <li>
 Maintain supplies for the blood drawing stations
 </li>
 <li>
 Ensure lab specimens are sent to proper labs
 </li>
 <li>
 Document patient care services utilizing daily logs and patient records
 </li>
 <li>
 Utilize the computer in entering labs and printing labels
 </li>
 <li>
 Assist physician or ultrasound technician with various procedure
 </li>
 <li>
 Assist with HSGs as needed
 </li>
 <li>
 Take vital signs and provide general clinical assistance
 </li>
 <li>
 Assists with the clinical care of fertility patients
 </li>
 <li>
 Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions
 </li>
 <li>
 Provides pre and post op education
 </li>
 <li>
 Establishes a compassionate environment by providing emotional and psychological support to patients and patients&rsquo; families
 </li>
 <li>
 Works independently to assure the program goals are achieved
 </li>
 <li>
 Support and promote excellence in customer service
 </li>
 <li>
 Administrative tasks, prior authorizations, etc.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 We&rsquo;re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience&mdash;individuals who thrive in environments where excellence, empathy, and accountability matter.
 
 
 
 Qualifications and Skills Include:
 
 
 
 <ul>
 <li>
 Strong phlebotomy skills
 </li>
 <li>
 Completion of a formal MA program
 </li>
 <li>
 Background in women's health preferred
 </li>
 <li>
 Strong patient orientation and be a team player
 </li>
 <li>
 Professionalism and strong customer service skills is a must
 
 
 
 </li>
 </ul>
 More important than any single credential, however, is the
 
 right person
 
 . Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement&mdash;for themselves, their colleagues, and the patients we serve.
 
 
 
 What We Offer
 
 
 
 US Fertility is proud to provide a
 
 competitive, comprehensive benefits package
 
 designed to support our team members&mdash;professionally and personally&mdash;across all employment types.
 
 
 
 Full-Time Employees (30+ hours/week)
 
 
 
 <ul>
 <li>
 Medical, dental, and vision insurance
 </li>
 <li>
 401(k) with company match
 </li>
 <li>
 Tuition assistance and professional development support
 </li>
 <li>
 Performance-based bonus opportunities
 </li>
 <li>
 Generous paid time off, paid holidays, and paid parental leave
 </li>
 <li>
 Life and disability benefits
 </li>
 <li>
 Fertility Discount Program
 </li>
 <li>
 Employee wellness and recognition programs
 
 
 
 </li>
 </ul>
 
 Part-Time Employees
 
 
 
 <ul>
 <li>
 401(k) with company match
 </li>
 <li>
 Performance-based bonus opportunities
 </li>
 <li>
 Employee wellness and recognition programs
 
 
 
 </li>
 </ul>
 
 Per Diem Employees
 
 
 
 <ul>
 <li>
 401(k) with company match
 </li>
 <li>
 Employee wellness and recognition programs
 
 
 
 </li>
 </ul>
 
 Our Commitment to Inclusion and Opportunity
 
 
 
 US Fertility and its network partners believe that a
 
 diverse workforce is essential
 
 to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.
 
 
 Across our national footprint, US Fertility is a leader in offering
 
 clinical, administrative, and operational career opportunities
 
 at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.
 
 
 This is a moment of growth, innovation, and impact.
 
 Take the next step in your career with US Fertility&mdash;and help shape the future of fertility care.
 
</div>

Part-time Medical Assistant

Guidehealth

<div>Company Description 
WHO IS GUIDEHEALTH?
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides&trade; and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. 
Job Description 
The Healthguide is a key member of Guidehealth&rsquo;s care delivery model, serving as a bridge between patients, their primary care physicians and specialty providers, community resources, and the Guidehealth clinical team. This role blends non‑clinical patient navigation with foundational clinical insight, helping patients overcome barriers to care, strengthening relationships with medical practices, coordinating resources, and supporting whole‑person health.
The Healthguide engages patients remotely and occasionally in person to help them understand their health needs, navigate medical and social systems, close gaps in care, and progress toward optimal health outcomes. In this position, you will support Guidehealth&rsquo;s mission to empower patients, reduce the cost of care, and promote efficient, compassionate healthcare delivery by leading with empathy.
WHAT YOU&rsquo;LL BE DOING
Patient Engagement &amp; Navigation<ul><li>
Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.</li><li>
Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.</li><li>
Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.</li><li>
Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.</li><li>
Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.</li></ul>
Care Coordination &amp; System Navigation<ul><li>
Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.</li><li>
Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).</li><li>
Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.</li><li>
Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.</li></ul>
Documentation &amp; Technology<ul><li>
Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.</li><li>
Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.</li><li>
Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.</li></ul>
Collaboration &amp; Performance<ul><li>
Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.</li><li>
Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.</li><li>
Participate in Guidehealth meetings, training sessions, and quality‑of‑care initiatives.</li></ul>
Compliance &amp; Professional Standards<ul><li>
Follow all HIPAA, PHI security, and Guidehealth privacy policies.</li><li>
Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.</li></ul> 
Qualifications 
WHAT YOU'LL NEED TO HAVE
Education &amp; Certifications
Certified Medical Assistant (preferred) OR<ul><li>
Certified Community Health Worker/Assistant OR</li><li>
Licensed Practical Nurse or degree in a healthcare‑related field with relevant experience OR</li><li>
Certified Emergency Medical Technician (preferred).</li><li>
Bachelor&rsquo;s Degree in health-related field (preferred).</li><li>
Patient Navigation certification preferred or willingness to obtain within 1 year.</li><li>
Bilingual English/Hindi speaking required</li></ul>
 Experience Requirements<ul><li>
At least 2&ndash;3 years of related experience in patient navigation, medical assisting, health promotion, care coordination, or similar roles.</li><li>
Equivalent experience includes working in similar roles for several years without formal certification.</li><li>
Experience working directly with patients in clinical or non‑clinical settings, preferably with complex medical/social needs.</li><li>
Demonstrated experience with EHR documentation and remote‑work effectiveness.</li></ul>
Required Skills &amp; Competencies<ul><li>
Exceptional communication: verbal, written, listening, and documentation accuracy.</li><li>
Ability to prioritize multiple tasks, manage time effectively, and work autonomously in a remote environment.</li><li>
Knowledge of medical terminology, primary care workflows, and social determinants of health.</li><li>
Familiarity with motivational interviewing, behavioral change management, and patient education principles.</li>
Strong customer‑service orientation; diplomacy and tact in communication. 
<li>
</li></ul> 
 
Additional Information 
The base pay range for this role is between $21-$23 per hour paid bi-weekly Plus $1.50 language differential an hour<div></div>
ALIVE with Purpose: How We Thrive at Guidehealth
At Guidehealth, our values come to life in everything we do.<ul><li>
We are Driven by Accountability &mdash; grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.</li><li>
Always Growing, Always Learning &mdash; staying curious and continuously improving inspires us to shape a better future for healthcare.</li><li>
With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.</li><li>
At Guidehealth, Every Voice Matters &mdash; we believe our collective strength is rooted in the unique perspectives of each team member.</li><li>
And through Empathy in Action, we build stronger connections with those who count on us.</li><li>
This is what it means to be ALIVE with purpose. This is how we thrive &mdash; together &mdash; at Guidehealth.</li></ul>

BENEFITS:
While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:<ul><li>
Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.</li><li>
Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.</li><li>
Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.</li><li>
Have Peace of Mind: We provide Life and Disability insurance for those &quot;just in case&quot; moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.</li><li>
Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.</li><li>
Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.</li><li>
Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.</li><li>
Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.</li></ul>
All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.

COMPENSATION:
The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT
Diversity, inclusion, and belonging are at the core of Guidehealth&rsquo;s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA
This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth&rsquo;s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.

REMOTE WORK TECHNICAL REQUIREMENTS 
 
Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

SECONDARY EMPLOYMENT
At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.
To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.</div>

Remote Medical Assistant- Healthguide -Bilingual Hindi Speaking

Ascend Medical Georgia PC

<div>Job Title: Care Navigator (virtual Medical Assistant), Mental Health Team
Reports to: Care Navigator Manager- Mental Health Team
Full-time, remote. Must reside in Georgia.
Position Summary: Step into a pivotal role as a Care Navigator on our Mental Health team, where your contributions will directly support mental health professionals and patients with compassion and efficiency. As a Care Navigator, you&rsquo;ll serve as a key patient support liaison, often becoming the first point of contact for new members. In this role, you&rsquo;ll showcase Ascend's commitment to patient-first, accessible healthcare. You&rsquo;ll leverage your expertise to handle administrative tasks, coordinate patient care, and facilitate seamless communication in our virtual healthcare environment. Your efforts will help ensure that patients feel supported and connected throughout their care journey. This position offers a unique opportunity to be part of an innovative and supportive healthcare practice, where your work will make a tangible difference in the lives of those we serve. Join us in reshaping the future of holistic health care.
Company Summary: Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. Ascend started as a convenient, hybrid delivery model spanning digital and at home modalities, meeting patients where they are: at home, at work or anywhere else. We have since evolved and now partner with traditional primary care providers to augment their offering, allowing patients to experience Ascend through brick-and-mortar, digital and at-home channels. 
Unlike your typical healthcare system, Ascend is designed to innovate. Innovation starts with a culture that is excited to reimagine healthcare and is not afraid to disrupt. We try to avoid any micro-management of employees but rather embrace a core set of values that empower our team-members to make smart decisions: 
Our values:<ul><li>
Patients before Profits</li><li>
Empathy before Expedience
</li><li>Progress before Stagnation</li><li>
Team before Individual</li><li>
Safety before Everything</li></ul> 
At Ascend Medical, you&rsquo;ll be part of a team of caring and innovative professionals who are forging a new path in healthcare &ndash; one that is patient-centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.
Company benefits:
We?offer a competitive benefits package to our employees:<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
401k w/ Match</li><li>
Generous PTO, paid parental leave, company holidays</li><li>
Flexible schedule and work/life balance</li></ul> 
Key Responsibilities:<ul><li>Conduct virtual patient intake interviews to gather medical history and current mental health concerns.</li><li>Schedule and coordinate telehealth appointments for patients with mental health professionals.</li><li>Assist in managing and updating electronic health records (EHR) with accurate patient information.</li><li>Provide administrative support by handling phone calls, emails, and other communication related to patient care.</li><li>Facilitate communication between patients and mental health providers, ensuring timely follow-ups and responses.</li><li>Prepare and distribute educational materials and resources to patients regarding mental health conditions and treatments.</li><li>Monitor and manage patient portals, ensuring patients have access to necessary information and services.</li><li>Assist with billing and insurance claims processing for mental health services.</li><li>Conduct follow-up calls or messages to patients to ensure treatment adherence and gather feedback.</li><li>Maintain confidentiality and comply with HIPAA regulations and other relevant legal requirements.</li><li>Support mental health professionals in preparing documentation and reports for patient care planning.</li><li>Assist in triaging patient inquiries and managing crisis situations by directing them to appropriate resources or personnel.</li></ul>
Qualifications:<ul><li>Certified Medical Assistant (CMA) or equivalent qualification.</li><li>Previous experience in mental health settings preferred.</li><li>Minimum of 2 years MA experience working in a healthcare setting required.</li><li>Ability to maintain patient confidentiality and adhere to HIPAA regulations.</li><li>Comfortable using telehealth platforms and digital communication tools.</li><li>High-speed internet connection and a quiet, dedicated workspace.</li><li>Familiarity with scheduling software and patient management systems.</li><li>Fluent in English; bilingual skills are a plus.</li></ul>
You&rsquo;ll Be a Great Fit for This Role If You:<ul><li>Bring High Energy and a Growth Mindset &ndash; You&rsquo;re naturally curious and eager to learn and improve.</li><li>Thrive in Adaptable Environments &ndash; Flexibility is your strength, and you excel when navigating change.</li><li>Think Critically and See the Nuance &ndash; You can read between the lines and approach challenges with thoughtful insight.</li><li>Love Collaboration &ndash; You enjoy being part of a team where feedback and cooperation drive success, including supporting and working closely with a dedicated mental health team to provide holistic care.</li><li>Value Meaningful Conversations &ndash; You excel in environments that require frequent communication and enjoy building connections through engaging dialogue with both patients and colleagues.</li><li>Are a Self-Aware Problem Solver &ndash; You&rsquo;re passionate about reshaping the landscape of healthcare and take initiative to address challenges with empathy and innovation.</li></ul>
Stay Organized and Self-Motivated &ndash; You can manage tasks independently and thrive in a remote work setting without direct supervision.
Leverage Technology With Confidence &ndash; You have strong technical skills and experience documenting efficiently in an EMR system.
Ascend Medical is proud to be an Equal Opportunity Employer. Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We believe that the unique contributions of each individual are the driver of our success. To make sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community.</div>

Care Navigator (virtual Medical Assistant), Mental Health Team

Piedmont Healthcare

<div>Overview: Responsible for providing a variety of patient care activities under the supervision of a physician, advanced practice provider (APP), or registered nurse in accordance with established guidelines and standards. Demonstrates advanced technical skills and provides peer leadership in the physician practice setting. Responsibilities: Responsible for providing a variety of patient care activities under the supervision of a physician, advanced practice provider (APP), or registered nurse in accordance with established guidelines and standards. Demonstrates advanced technical skills and provides peer leadership in the physician practice setting. Qualifications: Education<ul><li>
H.S. Diploma or General Education Degree (GED) Preferred and</li>
<li>Graduate of an accredited Medical Assistant program or a Nursing Assistant program. Required or</li>
<li>In Lieu of formal education program, five (5) years of medical assistant or related clinical experience Required
</li></ul>Work Experience<ul><li>
2 years of experience in a medical office setting with the completion of a Medical Assistant or Nursing Assistant program. Required or</li>
<li>In lieu of degree /certification from a Medical Assistant or Nursing Assistant program, five (5) years of medical assistant or related clinical experience Required
</li></ul>Licenses and Certifications<ul><li>
BCLS - Basic Life Support Upon Hire Required and</li>
<li>Certified Medical Assistant (CMA)-AAMA Upon Hire Required or</li>
<li>CNA - Certified Nursing Assistant Upon Hire Required
</li><li>Additional applicable clinical certifications (i.e. Phlebotomy, EKG, X-Ray, etc.) Preferred
</li></ul>Business Unit : Company Name: Piedmont Heart Institute Physicians</div>

Advanced CMA - Outpatient Cardiology

Ankle & Foot Centers of Georgia

Responsibilities and Duties
 
Clinical
 
Prepares patients for examination by taking vitals; recording medical history into Epic
 
Escorting patients to and from exam rooms
 
Complying with OSHA and HIPPA regulations
 
Schedules surgeries by making arrangements with the surgical centers; verifying times with patients; preparing charts, pre-admission and consent forms
 
Help the physician with procedures
 
Give patients injections as directed by the physician
 
Casting for Orthotics
 
Applying Below knee cast
 
Appling Low Dying strapping to feet
 
Appling Unna Boots
 
Performing Nail Debridement
 
Performing Callus/Corn debridement
 
Dressing changes
 
Performing X-Rays
 
Documenting phone calls
 
Updating Logs
 
Administrative
 
A podiatry medical assistant's responsibilities may include ordering, sorting, storing supplies and restocking exam rooms. Cleaning exam areas, setting up instruments and equipment and cleaning the sterilizer. Greeting patients, answering the office phones, performing data entry and scheduling appointments, assisting front office staff if and when needed and manual insurance verifications. Any other duties determined appropriate by management.

Medical Asst./Scribe

Shepherd Center

<div><div><div>About Shepherd Center</div><div>
With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation&rsquo;s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.
Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.</div></div>
Why Shepherd Center 
We have an exciting opportunity for you to join Shepherd Center which is ranked by U.S. News &amp; World Report as one of the top 10 BEST rehabilitation hospitals in the nation. Shepherd is the only rehabilitation facility in the nation with an intensive care unit and medical components on-stie, allowing us to begin the rehabilitation process sooner than other rehabilitation hospitals.
 
 
Our organization offers a full range of clinical specialties. Our Patient Care Technicians (PCT) have the opportunity to work in an inpatient hospital setting with set schedules. Our on-site education and in-service opportunities make it possible for you to expand your professional knowledge and skills.
 
 
We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all departments, you&rsquo;ll find career opportunities that support diversity, equity and inclusion. At Shepherd Center, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you&rsquo;ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
What You&rsquo;ll Be Doing
At Shepherd Center, our expert clinicians help patients get the most out of rehabilitation. In fact, our patients are more independent and have better outcomes than the national average. As a PCT at Shepherd, you will be part of an amazing team committed to helping people with a temporary or permanent disability caused by injury or disease, rebuild their lives with hope, independence and dignity, advocating for their full inclusion in all aspects of community life. Our nursing care model combines relationship-based care with and evidence-based approach. This allows for a stronger connection between patient and caregiver, and a more individualized, appropriate type of care.
The Patient Care Technician &ldquo;PCT&rdquo; provides basic care to patients, performing all job functions in an ethical manner and ensuring patient safety, privacy, dignity, and confidentiality. This role also provides daily comfort measures and interactions with patients to create a positive care environment and experience. The PCT coordinates patient care with the Registered Nurse (RN), including effectively observing and communicating changes in patients&rsquo; conditions to the RN and responding appropriately to emergency situations.
Department
Inpatient Spinal Cord Injury or Traumatic Brain Injury
Schedule
This position is a part-time night and weekend position.
Hours/Pay Period
48 hours per 2 week pay period
Schedule Details<ul><li>
12-hour shifts</li><li>
Saturday, Sunday 7pm to 7am
</li></ul>Benefits Eligible
Yes
Required Minimum Education
High school diploma or equivalent required.
Required Minimum Certification
No professional certifications required.
Required Minimum Experience
One (1) year hospital or long-term care experience preferred; or nursing school students with one (1) semester of clinical instruction, LPN, or equivalent experience.
Required Minimum Skills<ul><li>
Must be available to work weekend shifts.
</li><li>Basic computer skills.
</li><li>Ability to take exceptional care of patients by providing multi-skilled direct patient care as delegated by the RN.
</li><li>Highly motivated with a positive attitude.
</li><li>Takes responsibility for growing professionally and seek opportunities for improving skills.</li><li>
Communicates effectively using timely verbal, non-verbal and written communication.
</li><li>Willingly adapts to changing work demands and work environment.
</li><li>Demonstrates critical thinking skills and makes sound judgments to monitor and respond to patient needs or changes in condition.
</li><li>Maintain congenial working relationships with RNs and others.</li><li>
Completes orientation and initial assessment of competency successfully by determined due date.
</li><li>Completes mandatory education and annual competency assessment requirements by determined due date.
</li></ul>Preferred Qualifications
Certified Nursing Assistant &ldquo;CNA&rdquo; preferred.
Physical Demands<ul><li>
Uses body, tools, or special devices to safely, effectively, and efficiently to move, guide, or place patients. Involves some latitude for judgement with regard to precision attained and the selection of what adaptive device(s) to utilize.
</li><li>Ability to transfer and position patients, consistent with lifting up to 35 lbs.
</li></ul>Working Conditions<ul><li>
Normal patient care environment.
</li><li>Some potential for exposure to blood and body fluids.
</li><li>Some potential exposure to infectious viruses.</li></ul>
REQUIRED MINIMUM EDUCATION<ul><li>
High school diploma or equivalent required.
</li></ul>REQUIRED MINIMUM CERTIFICATION
<ul><li>No professional certifications required. Certified Nursing Assistant &ldquo;CNA&rdquo; preferred.
</li></ul>REQUIRED MINIMUM EXPERIENCE<ul><li>
One (1) year hospital or long term care experience preferred; or nursing school students with one (1) semester of clinical instruction, LPN, or equivalent experience.</li></ul>
REQUIRED MINIMUM SKILLS
<ul><li>Basic computer skills.
</li><li>Ability to take exceptional care of patients by providing multi-skilled direct patient care as delegated by the RN.
</li><li>Highly motivated with a positive attitude.
</li><li>Takes responsibility for growing professionally and seek opportunities for improving skills.</li><li>
Communicates effectively using timely verbal, non-verbal and written communication.
</li><li>Willingly adapts to changing work demands and work environment.
</li><li>Demonstrates critical thinking skills and makes sound judgments to monitor and respond to patient needs or changes in condition.
</li><li>Maintain congenial working relationships with RNs and others.</li><li>
Completes orientation and initial assessment of competency successfully by determined due date.
</li><li>Completes mandatory education and annual competency assessment requirements by determined due date.
</li></ul>PREFERRED QUALIFICATIONS
<ul><li>Certified Nursing Assistant &ldquo;CNA&rdquo;</li><li>
Previous experience with patients with SCI, TBI, and/or mental health preferred.
</li></ul>PHYSICAL DEMANDS
<ul><li>Ability to transfer and position patients, consistent with lifting up to 35 lbs.
</li></ul>WORKING CONDITIONS
<ul><li>Normal patient care environment.
</li><li>Some potential for exposure to blood and body fluids.
</li></ul>The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.</div>

Patient Care Technician - PRN

Advanced Monitored Caregiving

<div>The Telephonic Health Services Coordinator (HSC) serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. This role supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.
As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
This position is essential to organizational growth, patient engagement, and fulfillment of client enrollment commitments.
Essential Job Functions
The following duties are representative of the essential functions of the position and are not intended to be exhaustive:
Patient Outreach, Enrollment &amp; Engagement
<ul><li>Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health&rsquo;s Remote Patient Monitoring programs, services, and benefits.</li>
<li>Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.</li>
<li>Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.</li>
<li>Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.</li>
</ul>
Care Coordination &amp; Clinical Support
<ul><li>Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.</li>
<li>Collaborate with nurse care managers and the broader care team to support patient care goals.</li>
<li>Track hospitalizations and notify nursing staff upon patient discharge, as required.</li>
<li>Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.</li>
<li>Follow up with patients to confirm services have been initiated and are meeting expectations.</li>
</ul>
Communication &amp; Administrative Responsibilities
<ul><li>Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.</li>
<li>Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.</li>
<li>Confirm and maintain accurate provider contact information, including phone and fax numbers.</li>
<li>Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.</li>
</ul>
Performance &amp; Compliance
<ul><li>Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to:
<ul><li>Call volume expectations and disengagement thresholdComply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.</li>
</ul></li></ul>Required Competencies &amp; Skills
<ul><li>Strong organizational, time management, and multitasking skills.</li>
<li>Excellent verbal and written communication skills with strong attention to detail.</li>
<li>Demonstrated ability to actively listen and engage patients with empathy and professionalism.</li>
<li>Ability to work independently in a remote environment while maintaining accountability for assigned tasks.</li>
<li>Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.</li>
<li>Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.</li>
<li>Comfort navigating multiple systems and technologies simultaneously.</li>
<li>Bilingual (Spanish) preferred.</li>
</ul>
Education, Experience &amp; Technical Requirements
<ul><li>Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.</li>
<li>Minimum experience requirements:
<ul><li>At least six (6) months of experience performing general duties as a Medical Assistant OR</li>
<li>Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.</li>
</ul></li><li>Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.</li>
<li>Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.</li>
<li>Ability to type a minimum of 50&ndash;60 words per minute while speaking with patients by phone.</li>
<li>Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.</li>
</ul>
Licensure and Certification Requirements
<ul><li>Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.</li>
</ul>
Physical Demands &amp; Work Environment
<ul><li>Ability to work effectively in a fully remote environment.</li>
<li>Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.</li>
<li>Reliable internet access that meets company minimum technical requirements.</li>
<li>This role is primarily sedentary and requires extended periods of computer and telephone use.</li>
</ul>
Equal Employment Opportunity &amp; ADA Statement
In compliance with the Americans with Disabilities Act (ADA), this job description identifies the essential functions of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.</div>

Telephonic Health Services Coordinator

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