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inside sales support supervisor

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application support team lead

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customer service coordinator Jobs in Atlanta

customer service coordinator

customer support specialist

The Home Depot

<div><div><p><b>Position Purpose:</b></p><p>
The Sr. Product Support Specialist is responsible for handling and resolving problem escalations, engaging with engineering and other teams in a Subject Matter Expert (SME) capacity, and identifying trends and determining and applying necessary changes. This role also sets standards within the Product Support Team and coaches and trains team members based on knowledge and skill gaps.<br>
The Sr. Product Support Specialist provides after hours, overnight, and weekend on-call support as well as advanced support for VP level and above.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
15% Support &amp; Enablement:</li><li>
Receives incident from escalation of L2 or receives incident from application&amp; infrastructure teams directly; troubleshoots technical issues via phone, tickets and remote support (desk-side as needed) in a courteous manner both synchronously and asynchronously; escalates accordingly</li><li>
Actively listens to and builds rapport with end users to elicit problem details, applying advanced conflict resolution skills frequently to resolve escalated customer issues</li><li>
40% Delivery &amp; Execution:</li><li>
Provides after hours, overnight, and weekend on-call support</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Provides advanced support for VP level and above</li><li>
Has administrative rights; can make changes to systems hardware and software</li><li>
Collaborates with engineering teams to determine root cause of issue and resolution, provide technical expertise, and assist in resolving high level technical issues; engages in IT projects as needed at a SME level; engages other teams to fix at root cause level when appropriate</li><li>
Ensures stability, viability and maintenance of the 24-7 mission critical production environment</li><li>
Plans, documents, and executes technical changes as needed</li><li>
Learns and updates inventory system for new orders in area of responsibility</li><li>
Applies diagnostic utilities to aid in troubleshooting</li><li>
Accesses software updates, drivers, and knowledge bases to aid in problem resolution</li><li>
Maintains and updates contractor loaner pool laptops</li><li>
Engages vendors as needed to resolve or proactively remediate issues; maintains and nurtures relationships with software vendor</li><li>
Provides assistance to address facility-related issues with network equipment, HVAC interference, etc. at remote locations</li><li>
Assesses and drives quality within the team</li><li>
Interacts and builds relationships with site leadership</li><li>
10% Administration &amp; Operations:</li><li>
Creates and monitors reports on call volume, quality, etc. and makes decisions accordingly</li><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Evaluates documented resolutions and analyzes trends to prevent future problems</li><li>
35% Learning:</li><li>
Creates, updates, and manages the Knowledge Base for L2s to utilize</li><li>
Produces training for Support Desk Levels 1, 2, and 3; leads training classes for Levels 1, 2, and 3</li><li>
Guides the communication of troubleshooting approaches and methods across the Support Desk; serves as a resource for more junior team members on how to approach or complete this task</li><li>
Sets standards in call handling and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task</li><li>
Proactively gathers information to determine areas for further training and coaching</li><li>
Reviews regular pertinent product update information to keep knowledge current</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
Typically reports to the Product Support Manager or Sr. Manager.</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
2-4 years of relevant work experience</li><li>
Expertise in CRM or standard help desk ticketing systems and remote monitoring and management software</li><li>
Proficient in Microsoft Office standard applications</li><li>
Expertise in troubleshooting and diagnosing networking issues and problems with modern operating systems</li><li>
Expertise in troubleshooting and diagnosing in virtualized and cloud-based environments</li><li>
Proficient in administering antivirus software</li><li>
Proficient in administering mobile devices and mobile device management systems</li><li>
Proficient in data management (backup) software and Windows Server</li><li>
Proficient in DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Proficient with setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li><li>
Expertise in contributing to and developing content for a knowledge database and team training documentation</li><li>
Expertise in guiding and coaching more junior team members</li><li>
Expertise in setting high standards through action</li><li>
Proficient in identifying trends and determining and applying necessary process or standard operating procedure changes to optimize efficiency and effectiveness</li><li>
Experience with selecting and engaging vendors, and establishing, nurturing, and maintaining vendor relationships</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
2</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique</li><li>
needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul></div><p></p><p><br>
Apply End Date: 06/22/2026</p></div>

Senior Product Support Specialist - Schedule (Remote)

Cognizant

<div><p>00068732451</p>
<ul><li>Date published <b>Apr 28 2026</b>
</li><li>Location <b>Atlanta,GA-5 ConcoursePkwy</b><b> / </b><b>United States</b>
</li><li>Job category <b>Business Processes</b>
</li><li>Work model <b>Work from Home</b>
</li></ul><div><div><div><div><div><b>Customer Service Representative</b></div><div>
IN OFFICE- Fairburn, GA</div><p><b>
Job Summary</b></p><p>
This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.</p><p><b>
Responsibilities</b></p><p>
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
</p><ul><li>Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
</li><li>Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
</li><li>Develops a comprehensive understanding of the organization&rsquo;s products and services and utilizes this knowledge to support customer needs.
</li><li>Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
</li><li>Embraces training and development opportunities to build skills and enhance performance.
</li><li>Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
</li><li>Performs other duties as directed by management.</li></ul><p><b>
Qualifications</b></p><p><i>
Education</i>- High school diploma or equivalent.
</p><p><i>Experience-</i> 1 year prior outside foodservice sales coordination or customer support experience
</p><p><i>Preferred:</i> Previous call center experience
</p><p><b><i>Skills</i></b><b>:</b>
</p><ul><li>Strong verbal and written communication skills and the ability to present information clearly and professionally.
</li><li>Able to work in a fast pace environment
</li><li>Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
</li><li>Attention to detail and ability to manage multiple tasks simultaneously.
</li><li>Resilience in handling changing priorities or unexpected situations
</li><li>Ability to sit and work at a PC for extended periods
</li><li>Basic computer skills, including proficiency in common office applications.
</li><li>Proactive in contributing to personal growth and organizational success.</li></ul><p><b><i>
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.</i></b></p><p>
Cog2026</p><p><br>
</p><p>ce.</p>
<p></p><p><b>The Cognizant community:</b>
<br>
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.</p>
<ul>
<li>Cognizant is a global community with more than 300,000 associates around the world.</li>
<li>We don&rsquo;t just dream of a better way &ndash; we make it happen.</li>
<li>We take care of our people, clients, company, communities and climate by doing what&rsquo;s right.</li>
<li>We foster an innovative environment where you can build the career path that&rsquo;s right for you.</li>
</ul>
<p><b>About us:</b>
<br>
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization&rsquo;s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.</p>
<p>
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.</p>
<p>
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersIndia2@cognizant.com with your request and contact information.</p>
<p><i>
Disclaimer:
</i><br>
<i>Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</i></p>
<p><i>
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.</i></p><br>
</div></div><div><div><div>
<div><p> </p><p>d</p></div></div></div></div></div></div></div><div></div>

Customer Service Representative I

Upbound - Job Posting

<div><div><p>Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We're the creators and primary maintainers of <b>Crossplane</b>, and we're building the <b>Intelligent Control Plane</b>&mdash;a new platform layer that makes infrastructure <b>programmable, autonomous, and composable</b>.</p>
<p><b>
Our mission</b> is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale&mdash;so platforms are ready for <b>both humans and AI agents</b>. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.</p>
<p>
Today, Upbound supports <b>Fortune 500 companies</b> and platform engineers across <b>100+ countries</b>. Crossplane has surpassed <b>100M+ downloads</b> and is used by <b>1,000+ teams worldwide</b>. We're a <b>Series B</b> company backed by <b>GV (formerly Google Ventures), Altimeter Capital, and Intel Capital</b>, and we've raised <b>$69M</b> to date. Learn more at <b>upbound.io</b>.</p></div><div>
<div>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>As a Senior Customer Support Engineer at Upbound, you won't just resolve tickets, you'll own the customer experience from first touch to full resolution, setting the standard for what world-class technical support looks like in the cloud-native ecosystem. You'll be a trusted technical advisor to our customers, working alongside Product, Engineering, and Customer Success to make every interaction exceptional. This role reports into the <b>Customer Experience team at Upbound</b> a signal of how seriously we take support as a strategic function, not an afterthought. This is a high-impact role for someone who gets genuine satisfaction from solving hard problems, has a natural drive to help, and believes that great support is a craft not a function.</div>
<div></div>
<div><b>In this role, you will:</b></div>
<ul><li>Serve as a primary technical resource for customer inquiries related to Upbound's products Spaces, Cloud, Official Extensions, Marketplace, Registry &amp; More delivering a &quot;wow&quot; experience with every single touch</li>
<li>Apply a structured, methodical troubleshooting approach to diagnose and resolve complex customer issues, moving efficiently from hypothesis to root cause</li>
<li>Triage, own, and drive tickets to resolution with urgency and clear communication proactively keeping customers informed every step of the way</li>
<li>Identify, document, and escalate bugs and product issues to Engineering with thorough reproduction steps, collaborating closely to ensure fast resolution</li>
<li>Partner with the Solutions team on complex, strategic customer requests, ensuring seamless handoffs and continuity of experience</li>
<li>Capture and contribute knowledge back to the team building and maintaining a high-quality internal knowledge base using KCS (Knowledge-Centered Service) methodology</li>
<li>Gather and synthesize customer feedback to surface trends, advocate for product improvements, and drive process enhancements across the team</li>
<li>Build or contribute to agentic tooling, automation, and internal workflows that meaningfully elevate the support experience and scale your own impact</li>
</ul><div><b>You're a good fit if you have:</b></div>
<ul><li>4+ years of experience in a technical support or customer-facing engineering role, ideally in a SaaS or enterprise infrastructure environment</li>
<li>A natural &quot;helper gene&quot; you're energized by solving problems for others and take personal ownership of customer outcomes</li>
<li>Strong, systematic troubleshooting methodology you approach complex issues with a clear framework, not just instinct</li>
<li>Solid experience with Kubernetes, cloud-native technologies, and infrastructure-as-code</li>
<li>Excellent written and verbal communication skills you can explain deeply technical concepts to any audience without losing precision</li>
<li>A customer-first mindset with a relentless drive to deliver experiences that genuinely delight</li>
<li>Solid experience with Kubernetes and cloud-native technologies &mdash; including Helm, OCI artifact distribution, RBAC, admission webhooks, and policy frameworks (OPA/Gatekeeper, Kyverno)</li>
<li>Able to drive root cause analysis independently using observability tooling &mdash; Prometheus, Grafana, Loki, or equivalent &mdash; without needing Engineering to interpret metrics or traces for you</li>
<li>Experience with vulnerability management in containerised environments &mdash; triaging CVE severity, assessing blast radius, and communicating risk and remediation timelines to enterprise security teams</li></ul><br>
</div>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div><p><b>It's a plus if you have:</b></p>
<ul>
<li>Hands-on experience with Upbound and/or Crossplane</li>
<li>Familiarity with KCS (Knowledge-Centered Service) practices and methodology</li>
<li>Experience building agentic tooling, support automations, or AI-assisted workflows to improve customer outcomes</li>
<li>Proficiency with Unix-like shells and command-line interfaces</li>
<li>Scripting skills in Python, Bash, or similar</li>
<li>Startup experience you know how to operate with ambiguity and move fast</li>
<li>Hands-on experience with GitOps tooling (ArgoCD or Flux) and familiarity with reconciliation failure modes &mdash; drift, conflicts, dependency ordering</li>
<li>Background in platform engineering or internal developer platforms (IDPs) &mdash; you understand what platform teams are trying to build and why it breaks</li>
<li>Working proficiency in Go &mdash; enough to read Crossplane/provider source and identify relevant fixes</li>
</ul>
<p>#LI-REMOTE</p>
</div>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><h3 class="jobSectionHeader"><b>Why Upbound?</b></h3>
<p>
At Upbound, you'll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled&mdash;this is your seat at the table.</p>
<p><b>
About Upbound</b></p>
<p>
Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.</p></div></div><p></p>

Customer Support Engineer (REMOTE)

Aqua-Tots Swim School

<div><p><b>Family Experience Teammate</b></p><p>
Welcome to Aqua-Tots Swim Schools! We are on a mission to save lives by teaching children all over the world how to become safe and confident swimmers for life.</p><p>
Are you a motivated and customer-focused individual with a passion for helping families? Join us as a <b>Family Experience Teammate</b>, where you&rsquo;ll provide exceptional service, build relationships, and create a welcoming environment for every family.</p><p><b>
What You&rsquo;ll Do as a Family Experience Teammate:</b></p><ul><li><b>
Deliver outstanding customer service:</b> Greet families warmly, answer phone calls, and respond to email inquiries promptly and professionally.</li><li><b>
Guide families through their journey:</b> Help families choose the right swim program, complete enrollment, and address questions or concerns with care and expertise.</li><li><b>
Promote the Aqua-Tots experience:</b> Communicate the benefits of our swim curriculum and how it fosters water safety and lifelong skills.</li><li><b>
Resolve customer inquiries:</b> Provide solutions for scheduling, billing, or account updates to ensure families have a seamless experience.</li><li><b>
Celebrate family milestones:</b> Hand out stickers, high-fives, and celebrate swim achievements to create positive and memorable experiences.</li><li><b>
Maintain a welcoming environment:</b> Ensure the swim school is clean, organized, and inviting for families.</li><li><b>
Collaborate with the team:</b> Attend regular team meetings and training sessions to stay informed and provide consistent, high-quality service.</li></ul><p><b>
Qualifications:</b></p><ul><li>
Ability to routinley lift more than 60lbs</li><li>
CPR certification successfully completed within 60 days of hire</li></ul><p><b>
Why Join Aqua-Tots?</b></p><p>
We value our teammates and offer benefits to support your success:</p><p><b>
All teammates receive:</b></p><ul><li>
Weekly pay</li><li>
Holidays off</li><li>
Flexible and consistent scheduling based on your availability</li><li>
Tuition reimbursement for school</li><li>
Retirement savings opportunity</li><li>
Team incentives and potential bonuses</li><li>
Opportunity for growth and advancement</li></ul><p><b>
Full-time teammates also enjoy:</b></p><ul><li>
Health insurance</li><li>
Employee dental and vision coverage&mdash;100% paid for by us!</li><li>
Life insurance &mdash;100% paid for by us!</li></ul><p><b>
What We&rsquo;re Looking For:</b></p><ul><li><b>
Customer service skills:</b> Experience in customer-facing roles such as sales, hospitality, or administration.</li><li><b>
Child-focused experience:</b> Babysitting, teaching, coaching, or other roles involving children.</li><li><b>
Problem-solving ability:</b> Comfort addressing customer inquiries and finding effective solutions.</li><li><b>
Excellent communication skills:</b> Friendly, clear, and professional interactions with families and teammates.</li><li><b>
Team-oriented mindset:</b> A willingness to collaborate, help others, and contribute to a positive work environment.</li><li><b>
Passion for making an impact:</b> A genuine desire to support families and teach water safety.</li></ul><p><b>
What You Can Expect from Us:</b></p><ul><li>
A fun, fast-paced, and supportive environment guided by our core values: being friendly, willing, humble, and driven.</li><li>
Fully paid, proactive, hands-on training to set you up for success.</li><li>
Continuous opportunities to develop your skills and grow within the organization.</li><li>
The chance to make a meaningful impact on the lives of children and their families every day.</li></ul><p>
If you&rsquo;re ready to bring exceptional customer service and create unforgettable experiences for families, apply to be a <b>Family Experience Teammate</b> today!</p></div>

Family Experience Teammate

CBRE

Job Details
<br><b>Job Title:</b> Customer Service Representative (Remote) Job Information
<br><b>Job Family / Function:</b> Operations / Customer Service
<br><b>Location:</b> Remote (U.S. East Coast based)
<br><br>
<b>Shift Schedule:</b><br>
<b>Sunday:</b> 10:30 AM – 7:30 PM ET
<br><b>Monday:</b> 11:00 AM – 8:00 PM ET
<br><b>Tuesday:</b> OFF
<br><b>Wednesday:</b> OFF
<br><b>Thursday:</b> 11:00 AM – 8:00 PM ET
<br><b>Friday:</b> 11:00 AM – 8:00 PM ET
<br><b>Saturday:</b> 11:00 AM – 8:00 PM ET
<br><b>Pay Rate:</b> $18.00 per hour About the Role
<br>As a CBRE Customer Service Representative , you will provide front‑line support for a major telecommunications client , responding to facility-related service requests and inquiries across multiple channels. This is a fully remote role supporting a high‑volume, fast‑paced environment where customer experience and responsiveness are critical.
<br>This position is part of the Operations and Customer Service function, which supports day‑to‑day facility operations by ensuring service requests are accurately logged, dispatched, tracked, and resolved. You will serve as a key point of contact between customers, vendors, and internal teams to ensure timely and effective resolution of issues. What You’ll Do
<br>Answer incoming service requests via phone, chat, email, and online portals related to facility and maintenance issues.
<br>Generate and dispatch service request work orders to vendors for completion.
<br>Schedule conference rooms and audio‑visual equipment as requested.
<br>Respond to customer inquiries and concerns and follow up to ensure satisfaction.
<br>Update the Computer Maintenance Management System (CMMS) , customer service databases, and spreadsheets with accurate and timely information.
<br>Contact customers to gather additional details and clearly explain work order processes and next steps.
<br>Run, review, and distribute customer service and performance reports as needed.
<br>Assist with training new hires or temporary employees on CMMS tools, customer service platforms, and call center procedures as required.
<br>Provide informal guidance or technical assistance to coworkers.
<br>Perform other duties as assigned to support operational needs. What You’ll Need
<br>High School Diploma or GED required.
<br>Minimum of two (2) years of related experience ; call center or customer service experience preferred.
<br>Ability to type 45–50 words per minute .
<br>Intermediate proficiency with Microsoft Office applications (Word, Excel, Outlook).
<br>Strong written and verbal communication skills with the ability to interpret instructions and respond to common inquiries or complaints.
<br>Basic analytical and problem‑solving skills with the ability to follow standard procedures.
<br>Ability to work independently in a remote environment while meeting deadlines and performance expectations. Why CBRE
<br>When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure
<br>We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
<br><br>
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future . Employment is contingent upon the successful completion of CBRE pre‑employment screening , which may include a criminal background check, employment verification, drug screen, and other job‑related assessments , in accordance with applicable laws.
<br><b>Equal Employment Opportunity:</b> CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
<br><br>
<b>Candidate Accommodations:</b> CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Customer Service Coordinator

Fashionphile

<div><div>FASHIONPHILE is more than just fashion &mdash; we&rsquo;re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.</div><p>
</p><div><b>
About the Opportunity:</b></div><p>
</p><div>
We&rsquo;re looking for a Client Concierge to join us in our Atlanta, GA office. This role is 100% onsite and is dedicated to delivering a premium, personalized experience to our clients, serving as a key point of contact for complex inquiries related to luxury resale, authentication, pricing and company policies. Through thoughtful communication and expert service, the Client Concierge plays a vital role in enhancing client satisfaction and elevating the overall FASHIONPHILE experience.</div><ul><li>
Deliver exemplary service by anticipating client needs, educating, advising, and problem-solving with clients on our offerings, policies, and the luxury resale market.</li><li>
Handling inbound (95%) and outbound (5%) customer interactions via phone, chat, and email, delivering luxury-level support.</li><li>
De-escalating dissatisfied customers professionally while offering solutions and support.</li><li>
Collaborate with various internal teams to ensure a seamless and sophisticated client experience reflective of the FASHIONPHILE brand and evolving service offerings</li><li>
Document client interactions with precision, contributing to our database and helping refine our client experience strategy.</li><li>
Maintain strong client relationships by offering expert product advice and fashion trend insights via site chat, video chat, text, email, and phone. Personalize service through follow-ups, thoughtful notes, and tracking client needs.</li><li>
Conduct client outreach in support of our Save-a-Sale program, Partner Program, and other client retention and Loyalty-based initiatives.</li><li>
Acting as a brand ambassador, ensuring every interaction reflects FASHIONPHILE&rsquo;s luxury and re-commerce values.</li></ul><p>
</p><div><b>
What We&rsquo;re Looking For:</b></div><ul><li>
A customer-first mindset with strong understanding of luxury service expectations.</li><li>
Excellent verbal and written communication skills, with the ability to explain complex topics clearly and professionally.</li><li>
A team player who values collaboration, but is also comfortable working independently.</li><li>
Ability to multitask, prioritize and manage time effectively</li><li>
Individuals who are open to receiving feedback and are always willing to learn</li><li>
Strong proficiency in working with e-commerce platforms and navigating websites</li><li>
Ability to de-escalate, demonstrate discretion,and resolve stressful situations, maintaining a calm and professional demeanor with frustrated customers.</li><li>
Ability to work on-site with flexible shifts, including weekends, holidays, and evenings.</li><li>
Nice to Have: Prior experience with Ring Central Contact Center, Salesforce, Shopify and Google Suite tools.</li><li>
Nice to Have: Experience in luxury customer service, e-commerce, or high-end retail.<br>
</li></ul><div><b>
What We Offer:</b></div><ul><li>
Medical, Dental and Vision Coverage</li><li>
FSA options for Medical, Dependent Care &amp; Commuter Benefits</li><li>
Paid Time off, Paid Sick Time, and Paid Holidays</li><li>
401(k) with generous match program</li><li>
Free Life Insurance and AD&amp;D</li><li>
Long Term Disability Insurance</li><li>
Employee Discount</li></ul><div><b>
Compensation</b>:</div><ul><li>
Pay Rate: This position begins at $19.00/HR for all New Hires into FASHIONPHILE's Atlanta, GA location. Every Employee will have the opportunity for continued promotional opportunities as you grow with the department and with the company.</li></ul></div>

Contact Center Concierge I

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Georgia<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Customer Service Representative (Temp-to-Perm)

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