virtual patient support specialist Jobs in Atlanta

virtual patient support specialist

account service coordinator Jobs in Atlanta

account service coordinator

application support team lead Jobs in Atlanta

application support team lead

claims specialist, design professional Jobs in Atlanta

claims specialist, design professional

customer relationship supervisor Jobs in Atlanta

customer relationship supervisor

customer support specialist

Meridian Cooperative Inc

<div><div><div>At Meridian Cooperative, our Product Support team plays a critical role in helping customers succeed with our proprietary software solutions. As a <b>Product Support Specialist II</b>, you&rsquo;ll serve as a trusted technical partner to our customers&mdash;resolving issues, providing guidance, and helping users get the most value from our products.
</div></div><div><div>This role is ideal for an experienced SaaS support professional who enjoys problem-solving, customer interaction, and collaborating cross-functionally to drive product excellence.</div></div><div><div>
What You&rsquo;ll Do</div></div><ul><li><div>
Provide high-quality product support to customers via phone, email, chat, and other inbound channels.</div></li><li><div>
Troubleshoot proprietary software and database applications, guiding users through corrective steps and solutions.</div></li><li><div>
Create, document, and manage support cases by gathering details, reviewing initial notes, and tracking resolution progress.</div></li><li><div>
Escalate complex or advanced issues to senior peers or management when appropriate.</div></li><li><div>
Test software updates and changes for compatibility and implement routine fixes to improve functionality and performance.</div></li><li><div>
Train end users and contribute to the development and maintenance of technical documentation.</div></li><li><div>
Identify customer training needs and deliver training through webinars, online presentations, and other learning formats.</div></li><li><div>
Support customers in configuring and customizing software to align with their business processes and objectives.</div></li><li><div>
Clearly explain technical concepts to both technical and non-technical audiences.</div></li><li><div>
Document all customer interactions accurately, including issues, resolutions, and follow-up actions.</div></li><li><div>
Gather and share customer feedback related to usability, functionality, and performance with internal development teams.</div></li><li><div>
Maintain thorough knowledge of Meridian&rsquo;s proprietary software and database updates through ongoing training.</div></li><li><div>
Provide guidance and mentorship to Product Support Specialist I team members.</div></li><li><div>
Collaborate with cross-functional teams to resolve customer issues and enhance the customer experience.</div></li><li><div>
Demonstrate initiative through thought leadership, innovation, and creative problem-solving.</div></li><li><div>
Represent Meridian Cooperative at conferences, training events, and networking opportunities as needed.</div></li><li><div>
Adhere to all Meridian corporate policies and procedures.</div></li><li><div>
Travel as required and perform additional duties as assigned.</div></li></ul><div><div>
What You&rsquo;ll Bring</div></div><div><div>
Experience</div></div><ul><li><div>
Minimum of four (4) years of experience in a technical or product support role.</div></li><li><div>
Experience supporting SaaS software solutions required.</div></li></ul><div><div>
Education</div></div><ul><li><div>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field required.</div></li></ul><div><div>
Skills &amp; Competencies</div></div><ul><li><div>
Troubleshooting and supporting SaaS software and database applications</div></li><li><div>
Experience with help desk, CRM, and case management tools</div></li><li><div>
Ability to test software updates and document fixes and system changes</div></li></ul><ul><li><div>
Clear, professional written and verbal communication skills</div></li><li><div>
Ability to explain technical concepts to technical and non-technical users</div></li><li><div>
Strong customer service mindset with experience delivering end-user training</div></li></ul><ul><li><div>
Critical-thinking and analytical skills to diagnose and resolve issues</div></li><li><div>
Attention to detail with a solution-oriented approach</div></li><li><div>
Ability to gather and relay customer feedback for product improvements</div></li></ul><ul><li><div>
Ability to collaborate cross-functionally and mentor junior team members</div></li><li><div>
Strong time management skills in a fast-paced environment</div></li><li><div>
Adaptable, proactive, and comfortable working with moderate autonomy</div></li></ul><p>
</p><ul><li><div>Outstanding Medical/Dental/Vision</div></li><li><div>
Education/Training Reimbursement</div></li><li><div>
On-Site Education Courses</div></li><li><div>
Flexible Spending Account</div></li><li><div>
Health/Wellness Reimbursement</div></li><li><div>
Excellent Life and AD&amp;D insurance</div></li><li><div>
Paid Time Off: Eligible to begin accrual from date of hire; accrual amount based on years of service. Beginning accrual rate equivalent to 22 days per year. 10 holidays which include the day after Thanksgiving, and Christmas Eve. Up to 240 hours of PTO can roll over to the following year.</div></li><li><div>
Volunteer Time: 8 hours per year</div></li><li><div>
Retirement: Robust 401K. Following one year of eligible service, the Company contributes in two ways: (1) match of 100% of each dollar you contribute on the first five percent (5%) of eligible compensation, and (2) Employer basic contribution of 4% of base salary (with increases in basic contribution percentage based on years of service). Employees are 100% vested in Company funded contributions from the date they enter the plan.</div></li></ul><div><div><b>
About Us:</b></div></div><div><div>
We were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, <b>Meridian Cooperative</b> has unified multiple leading-edge companies under its umbrella to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry-leading enterprise software solutions.</div></div><div><div>
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Product Support Specialist II

Steer

<div>
 Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
 <br/>
 <br/>
 Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As an Onboarding Success Specialist, you&rsquo;ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client&rsquo;s experience is aligned with their business needs and delivers value from day one. You&rsquo;ll be one of the members of the onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.
 <br/>
 <br/>
 <strong>
  You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination
  </li>
  <li>
   Tailor and configure customer-facing templates based on client inputs and business goals &ndash; no custom development required, but small updates and adjustments will be common
  </li>
  <li>
   Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
  </li>
  <li>
   Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support
  </li>
  <li>
   Troubleshoot technical issues and coordinate timely updates to live configurations as needed
  </li>
  <li>
   Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience
  </li>
  <li>
   Own the free trial to paid conversion process to ensure customer adoption
  </li>
  <li>
   Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Have
  <br/>
  <br/>
 </strong>
 <strong>
  Must-Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience in customer onboarding, customer success, or implementation support - ideally in a SaaS or digital tools environment
  </li>
  <li>
   Experience managing a client-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Customer-first mindset
  </li>
  <li>
   Ability to manage multiple onboarding projects at once, with strong organization and follow-through
  </li>
  <li>
   Proactive, resourceful, and ownership-driven - you anticipate needs and take initiative
  </li>
  <li>
   Experience with KPIs, including Time to Live and Time to Onboarding Complete
  </li>
  <li>
   Experience with a CRM such as Hubspot, Salesforce, etc&hellip;
  </li>
  <li>
   Experience onboarding and training on multiple products or modules
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with templated content platforms, CMS tools, or WYSIWYG editing
  </li>
  <li>
   Exposure to scheduling or CRM tools
  </li>
  <li>
   Comfort with technical troubleshooting or support escalation workflows
  </li>
  <li>
   Experience with a high-volume environment and short onboarding cycles.
  </li>
  <li>
   Experience onboarding low-tech customers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Interview Process
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Initial Screen - 20min
  </li>
  <li>
   Wonderlic Assessment - 35min
  </li>
  <li>
   Hiring Manager Interview - 30min
  </li>
  <li>
   Cross Functional Interview - 45min Career Journey Interview - 60min
  </li>
  <li>
   Reference Checks
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   100% remote work environment
  </li>
  <li>
   Medical, Dental and Vision insurance within 30 days
  </li>
  <li>
   100% employer-paid medical insurance
  </li>
  <li>
   Equity package
  </li>
  <li>
   Flexible PTO with 15 days minimum
  </li>
  <li>
   Generous Parental Leave
  </li>
  <li>
   FSA and HSA options
  </li>
  <li>
   401(k)
  </li>
  <li>
   Growth &amp; Wellness Stipend
  </li>
  <li>
   WFH Equipment
  </li>
  <li>
   Chance to work with the latest technology
  </li>
  <li>
   A collaborative, high ownership culture
  </li>
  <li>
   Opportunities for development and career growth
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Steer?
  <br/>
  <br/>
 </strong>
 At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.
 <br/>
 <br/>
 Here, you&rsquo;ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.
 <br/>
 <br/>
 Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.
 <br/>
 <br/>
 We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.
 <br/>
 <br/>
 Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.
</div>


Onboarding Specialist  - Remote

サイネオス・ヘルス

<div><div><div><p><b>Updated:</b> April 10, 2026<br>
<b>Location:</b> Atlanta, GA, United States<br>
<b>Job ID:</b> 15166-OTHLOC-CMFvYfwE
</p><div><div>Not ready to apply?<br>
Join our Talent Network
</div></div><div><p><b>Description</b>
</p><p><b>You&rsquo;re a proactive problem-solver and have the ability to make customers feel like your friend.</b></p><p>
In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.</p><p><b>
You will</b>:</p><ul><li>
Provide timely and accurate responses to inbound calls, emails, and other communications from customers</li><li>
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns</li><li>
Identify and resolve patient issues or escalate to appropriate internal teams as needed</li><li>
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system</li><li>
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements</li></ul><p><b>
Essential Requirements:</b></p><ul><li>
High school diploma or equivalent</li><li>
1-3 years&rsquo; experience in customer service, call center operations or related fields</li><li>
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences</li></ul><p><b>
Desired Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree</li><li>
Experience in the pharmaceutical or healthcare industry</li><li>
Bilingual (English/Spanish)</li><li>
Willingness to work flexible hours, as needed</li></ul><p>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.</p><p><b>
Why Syneos Health?</b> Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.</p><p>
Work Here Matters Everywhere | How are you inspired to change lives?</p><p><i>
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)</i></p><p>
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
<br>
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.</p><p>
7485</p><p><br>
400002491</p></div></div></div></div><div></div>

Virtual Patient Support Specialist

Syneos Health Commercial Solutions

<div><p><b>Description</b>
</p><p><b>You&rsquo;re a proactive problem-solver and have the ability to make customers feel like your friend.</b></p><p>
In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.</p><p><b>
You will</b>:</p><ul><li>
Provide timely and accurate responses to inbound calls, emails, and other communications from customers</li><li>
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns</li><li>
Identify and resolve patient issues or escalate to appropriate internal teams as needed</li><li>
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system</li><li>
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements</li></ul><p><b>
Essential Requirements:</b></p><ul><li>
High school diploma or equivalent</li><li>
1-3 years&rsquo; experience in customer service, call center operations or related fields</li><li>
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences</li></ul><p><b>
Desired Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree</li><li>
Experience in the pharmaceutical or healthcare industry</li><li>
Bilingual (English/Spanish)</li><li>
Willingness to work flexible hours, as needed</li></ul><p>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.</p><p><b>
Why Syneos Health?</b> Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.</p><p>
Work Here Matters Everywhere | How are you inspired to change lives?</p><p><i>
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)</i></p><p>
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
<br>
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.</p><p>
7485</p><p><br>
400002491</p></div>

TEKsystems

<div>
 Job Title: Member Service Representative &ndash; Remote Contact Center
 <br/>
 <br/>
 Job Description
 <br/>
 <br/>
 This role provides front-line support to members and other callers in a 24/7, high-volume, schedule-driven contact center. You will respond to inbound and outbound inquiries, perform a variety of financial transactions, and deliver accurate information about products and services. Using multiple systems simultaneously, you will actively listen, engage with empathy, and ensure each interaction results in an excellent member experience.
 <br/>
 <br/>
 Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Respond to a high volume of inbound and outbound phone calls from members and other callers in a structured contact center environment.
  </li>
  <li>
   Provide clear, accurate information about a wide range of financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types.
  </li>
  <li>
   Perform account-related transactions and functions, ensuring accuracy and adherence to established policies and procedures.
  </li>
  <li>
   Actively listen to member needs, ask clarifying questions, and use multiple systems to research and resolve inquiries efficiently.
  </li>
  <li>
   Identify additional products and services that may benefit members and present them in a helpful, consultative manner.
  </li>
  <li>
   Follow all policy and compliance requirements while handling member information and completing transactions.
  </li>
  <li>
   Maintain high standards of professionalism, courtesy, and customer service on every call, even during peak call volumes.
  </li>
  <li>
   Adapt to a schedule-driven environment, taking scheduled breaks and meals as assigned and being prepared for back-to-back calls for extended periods.
  </li>
  <li>
   Work effectively in a remote setting, staying engaged, focused, and responsive throughout your shift.
  </li>
  <li>
   Use data entry skills to accurately document call details, actions taken, and outcomes in appropriate systems.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Essential Skills
 <br/>
 <br/>
 <ul>
  <li>
   Proven customer service experience in a professional, high-volume, or structured environment such as a call center, administrative role, receptionist/secretary position, banking/mortgage, or busy retail setting.
  </li>
  <li>
   Experience handling inbound and outbound phone calls with a focus on delivering high-quality service.
  </li>
  <li>
   Strong data entry skills with the ability to work quickly and accurately while navigating multiple systems.
  </li>
  <li>
   Ability to perform in a schedule-driven, policy-compliant environment with high call volumes and back-to-back calls.
  </li>
  <li>
   Effective verbal communication skills, including active listening and clear, concise explanations.
  </li>
  <li>
   Demonstrated ability to follow detailed procedures and adhere to policy and compliance standards.
  </li>
  <li>
   Comfort working in a very structured contact center setting with defined expectations for breaks, meals, and call handling.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Additional Skills &amp; Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   Background in call center, administrative support, receptionist/secretary work, banking, mortgage, or high-volume retail is highly relevant.
  </li>
  <li>
   Experience in a professional environment where accuracy, confidentiality, and compliance are critical.
  </li>
  <li>
   Ability to adapt to changing schedules and maintain availability within a defined daily window.
  </li>
  <li>
   Strong organizational skills and the ability to manage time effectively in a fast-paced setting.
  </li>
  <li>
   Comfort using multiple computer systems and applications simultaneously during live calls.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Why Work Here?
 <br/>
 <br/>
 You will join a mission-driven organization that serves the financial needs of military members and their families around the world. With hundreds of branches globally and a large, established contact center operation, you benefit from stability, scale, and clear processes. The culture emphasizes work-life balance, offering shifts designed to support your personal and family life while still meeting the needs of a 24/7/365 operation. You will gain valuable experience in a dynamic financial services environment and contribute directly to supporting members worldwide.
 <br/>
 <br/>
 Work Environment
 <br/>
 <br/>
 This is a fully remote contact center position, with candidates required to live within a commutable distance of the designated area. The contact center operates 24/7/365 to support members across time zones, so shifts may include days, evenings, nights, weekends, and holidays. Most shifts are flexible, meaning your scheduled start and end times can vary within a one-hour window, and your daily availability must span 9.5 hours to accommodate this variation. You will take back-to-back calls for the majority of your shift and may be on the phone for up to four hours before your next scheduled break. The environment is highly structured and schedule-driven, with breaks and meals taken at set times. You will work on a computer using multiple systems simultaneously, in a fast-paced, high-volume setting that requires sustained focus and professionalism throughout each shift.
 <br/>
 <br/>
 Job Type &amp; Location
 <br/>
 <br/>
 This is a Contract to Hire position based out of Sandy Springs, GA.
 <br/>
 <br/>
 Pay And Benefits
 <br/>
 <br/>
 The pay range for this position is $19.50 - $19.50/hr.
 <br/>
 <br/>
 Requirements
 <br/>
 <br/>
 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 <br/>
 <br/>
 <ul>
  <li>
   Medical, dental &amp; vision
  </li>
  <li>
   Critical Illness, Accident, and Hospital
  </li>
  <li>
   401(k) Retirement Plan &ndash; Pre-tax and Roth post-tax contributions available
  </li>
  <li>
   Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)
  </li>
  <li>
   Short and long-term disability
  </li>
  <li>
   Health Spending Account (HSA)
  </li>
  <li>
   Transportation benefits
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Time Off/Leave (PTO, Vacation or Sick Leave)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Workplace Type
 <br/>
 <br/>
 This is a hybrid position in Sandy Springs,GA.
 <br/>
 <br/>
 Application Deadline
 <br/>
 <br/>
 This position is anticipated to close on Apr 24, 2026.
 <br/>
 <br/>
 h4&gt;About TEKsystems:
 <br/>
 <br/>
 We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
 <br/>
 <br/>
 The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
 <br/>
 <br/>
 About TEKsystems And TEKsystems Global Services
 <br/>
 <br/>
 We&rsquo;re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We&rsquo;re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We&rsquo;re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We&rsquo;re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
 <br/>
 <br/>
 The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
</div>


MSR AS (ATL) - 05/04

Ivy Rehab Network

<div>
 <strong>
  State of Location:
  <br/>
  <br/>
 </strong>
 Georgia
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
 <br/>
 <br/>
 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Assignment:
 </strong>
 Temporary (90-Day Assignment) with Opportunity to Become Permanent
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
 <br/>
 <br/>
 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
 <br/>
 <br/>
 The
 <strong>
  Patient Engagement Advocate
 </strong>
 (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
 <br/>
 <br/>
 <strong>
  Your Responsibilities Will Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
  </li>
  <li>
   Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
  </li>
  <li>
   Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
  </li>
  <li>
   Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
  </li>
  <li>
   Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
  </li>
  <li>
   Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
  </li>
  <li>
   Effectively inform and educate patients on insurance and about our financing/payment plan options.
  </li>
  <li>
   Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
  </li>
  <li>
   Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
  </li>
  <li>
   Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
  </li>
  <li>
   May work in other channels such as outbound, email, chat, etc.
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  To Excel In This Role, You Should Possess
  <br/>
  <br/>
 </strong>
 <li>
  High School/GED or equivalent; College degree is preferable
 </li>
 <li>
  Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
 </li>
 <li>
  Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
 </li>
 Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;30 ms; and Packet Loss &lt;2%
 <li>
  Preferred typing aptitude of 50-70 WPM.
 </li>
 <li>
  Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
 </li>
 <li>
  Demonstrated tenure in previous positions of at least 2-3 years
 </li>
 <li>
  Must have a dedicated, quiet workspace at home (with a door) to work without distractions
 </li>
 <li>
  Must be able to provide a reliable high-speed internet connection for remote work
 </li>
 <li>
  Excellent verbal and written communication skills and the ability to effectively engage with patients
 </li>
 <li>
  Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
 </li>
 <li>
  Attention to detail
 </li>
 <li>
  Ability to work in a fast-paced environment
 </li>
 <li>
  Must be technically savvy, with demonstrated experience working with multiple systems and apps
  <br/>
  <br/>
 </li>
 <strong>
  We welcome you to apply if you hold the following attributes:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good listener
  </li>
  <li>
   Collaborative and team player
  </li>
  <li>
   Ability to display caring attitude and be empathetic
  </li>
  <li>
   Multi-task-carry on engaging conversation while following proper protocols for information capture
  </li>
  <li>
   Receptivity to coaching as well as understanding your strengths and opportunities for development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why choose Ivy?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
  </li>
  <li>
   Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
  </li>
  <li>
   Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
  </li>
  <li>
   Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
  <br/>
  <br/>
 </em>
 ivyrehab.com
 <br/>
 <br/>
</div>


Healthcare Customer Service Representative (Temp-to-Perm)

Clear Point Consultants

<div>
 <ul>
  <li>
   <strong>
    IT Support Specialist / Help Desk Technician
   </strong>
  </li>
  <li>
   <strong>
    Contract to Hire - USC or GC Holders ONLY
   </strong>
  </li>
  <li>
   <strong>
    Onsite/ Atlanta, GA
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overview
  </strong>
 </p>
 <p>
  We are seeking a proactive and customer-focused IT Support Specialist to join our team. This individual will provide technical support across a variety of systems and devices, ensuring a high level of service and timely resolution of issues. The ideal candidate is a strong problem solver, an effective communicator, and thrives in a fast-paced, team-oriented environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first point of contact for IT support via phone, email, chat, or ticketing system
  </li>
  <li>
   Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues
  </li>
  <li>
   Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals
  </li>
  <li>
   Perform system installations, upgrades, and reimaging with minimal disruption to end users
  </li>
  <li>
   Migrate data between systems as needed
  </li>
  <li>
   Research, test, and deploy software updates, patches, and new technologies
  </li>
  <li>
   Support operating systems, productivity tools, and enterprise applications
  </li>
  <li>
   Monitor and respond to support tickets, ensuring timely communication and resolution
  </li>
  <li>
   Escalate complex issues to higher-level support teams when necessary
  </li>
  <li>
   Maintain accurate documentation of incidents, resolutions, and processes
  </li>
  <li>
   Perform routine system maintenance and health checks
  </li>
  <li>
   Educate users on best practices, security awareness, and effective use of technology
  </li>
  <li>
   Collaborate with IT team members to support ongoing initiatives and process improvements
  </li>
  <li>
   Follow established IT policies, procedures, and service-level agreements (SLAs)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strong knowledge of computer hardware, software, and troubleshooting techniques
  </li>
  <li>
   Experience supporting Windows, macOS, and mobile operating systems (iOS/Android)
  </li>
  <li>
   Familiarity with Microsoft 365 and common business applications
  </li>
  <li>
   Basic understanding of networking concepts (TCP/IP, DNS, VPN, Wi-Fi)
  </li>
  <li>
   Experience with ticketing systems and remote support tools (e.g., ServiceNow or similar)
  </li>
  <li>
   Excellent problem-solving, organizational, and multitasking abilities
  </li>
  <li>
   Strong written and verbal communication skills with a customer-first mindset
  </li>
  <li>
   Ability to work independently, take initiative, and manage competing priorities
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Associate or Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)
  </li>
  <li>
   2&ndash;4 years of experience in a help desk or technical support role
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Relevant certifications (e.g., CompTIA A+, Network+, ITIL)
  </li>
  <li>
   Experience with endpoint management tools (e.g., JAMF, SCCM, ManageEngine)
  </li>
  <li>
   Experience supporting enterprise environments
  </li>
  <li>
   Familiarity with mobile device management (MDM) solutions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Environment
  </strong>
 </p>
 <ul>
  <li>
   Primarily office-based with occasional on-site support as needed
  </li>
  <li>
   May require limited after-hours or on-call support
  </li>
  <li>
   Ability to lift and move equipment up to 25 lbs
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Support Specialist

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