customer service representative Jobs in Karachi

customer service representative

sales coordinator

customer sales executive

customer service executive Jobs in Karachi

customer service executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer service advisor

Novi Pure

Position: Tracing AdvisorDepartment: Customer Services (Backline complaint Management)Industry: Courier ServicesLocation: PECHS Block 6, Karachi<ul><li>Gathering data of daily export shipments from operational report on daily basis.</li><li>Compilation of monitoring sheets using multiple software reports.</li><li>Monitoring of all daily export shipments till delivery.</li><li>Any exceptions occur prior to delivery or in transit, timely information passed to internal &amp; external customers.</li><li>Coordination with network, shipper and consignee via phone calls, emails &amp; EBS.</li><li>Package collection request coming via email to be launched in the Oracle.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication &amp; interpersonal skills</li><li>Strong problem solving skills and analytical abilities.</li><li>Attention to detail &amp; organizational skill.</li><li>Proficiency in tracking tools &amp; systems.</li><li>Ability to work under pressure &amp; meet deadlines.</li></ul>Qualification &amp; Experience:Bachelors with 2-4 years of relevant work experienceInstructions:Interested candidates can send resume to careers@gerrys.com.pkJob Type: Full-timePay: Rs44,000.00 per monthWork Location: In person

Tracing Advisor

SNS Shipping Agency

We are looking for a Customer Service Executive who will handle customer inquiries, resolve issues, and ensure a smooth and positive customer experience. The ideal candidate should have excellent communication skills and a strong customer-first mindset.Key Responsibilities<ul><li>Handle inbound and outbound customer calls, emails, and chat inquiries</li><li>Provide accurate information about products/services</li><li>Resolve customer problems efficiently and professionally</li><li>Maintain customer records in CRM or internal systems</li><li>Follow up with customers to ensure issue resolution</li><li>Coordinate with internal teams (sales, technical, billing)</li><li>Meet performance KPIs (response time, resolution rate, customer satisfaction)</li><li>Escalate complex issues to the supervisor</li></ul>Required QualificationsBachelor's DegreeFreshers can also apply.Age Limit: 19-25Job Type: Full-timeWork Location: In person

CUSTOMER SERVICE EXECUTIVE

An Nafay Associates

Job DescriptionResolve customer complaints and warranty cases received by phone, mail, email, fax, and social media. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.Duties and Requirements of After Sales Complaint Officer1. Attend calls or read messages by social media of customer complaints, and warranty issues.2. Handle customer complaints &amp; issues promptly and accurately3. Assist customers with after-sales service issues (spare parts &amp; repairs)4. Provision of advice on any arising questions and the recommendation of upselling services.5. Record customer complaints6. Liaise closely with pertinent departments to resolve the issue7. Assign jobs to field engineers8. Track technical staff for resolution of the complains9. Arrangements of required parts for complaints10. Collection of payments received by technical field staff11. Excellent customer service skills12. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude13. Minimum qualification Intermediate14. Proficient in MS Office applications (Word &amp; Excel)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CUSTOMER SERVICE OFFICER

SupportYourApp

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let&rsquo;s see what it takes
What You Will Do:<ul>
<li>
Providing exceptional customer support via calls, emails, and chats</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
</ul>
What you need to succeed in this role:<ul>
<li>
Excellent German and English communication skills (at least C1 for both written and spoken)</li>
<li>Experience in customer support
</li><li>Ability to work collaboratively in a team</li>
<li>Independent and proactive approach to work</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>
Will be a great plus:<ul>
<li>
Experience with CRM systems
</li><li>Experience in technical support</li>
</ul>
Benefits and Perks:<ul>
<li>
Flexible schedule</li>
<li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(fluent German & English) Customer Support Consultant (Pakistan, remotely)

MSC Mediterranean Shipping Company

<div>
 
 
 MSC Mediterranean Shipping Company
 
 is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world&rsquo;s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organization driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.
 
 
 From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. Do you recognize yourself? Then come work with us and be part of MSC&rsquo;s family.
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are looking for an experienced and detail-oriented professional to join our team as an
 
 Executive &ndash; Import Customer Services &amp; Documentation
 
 .
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 
 Prepare and send invoices to customers in a timely and accurate manner.
 
 </li>
 <li>
 
 Respond to customer inquiries over the phone and via email in a professional and timely manner.
 
 </li>
 <li>
 
 Address customer requests and concerns effectively, working collaboratively with the CS team to find solutions that align with company policies while maintaining customer satisfaction.
 
 </li>
 <li>
 
 Maintain and update customer records in the system including creation of customer codes, and modification of existing details, ensuring data accuracy and completeness.
 
 </li>
 <li>
 Coordination with internal teams such as commercial, finance, Customer counter and Logistics department to ensure smooth customer operations and a consistent service experience.
 </li>
 </ul>
 
 
 
 
 
 
 Additional Responsibilities:
 
 
 
 <ul>
 <li>
 
 Manage other import Customer services related tasks and associated responsibilities, ensuring smooth handling of all relevant matters.
 
 </li>
 <li>
 
 Provide backup support to the refund desk, assisting with processing and customer inquiries related to refunds.
 
 </li>
 <li>
 
 Work closely with the Customer Service, Documentation and Counter team to resolve customer issues efficiently, ensuring timely follow-up and resolution.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Experience: Minimum of 1-3 years of experience in a customer services role, preferably within the service industry.
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Business Administration, Management, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Sound knowledge of Import procedures and the cargo clearance process.
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 MS Office proficiency (Excel, Word, outlook)
 </li>
 <li>
 Empathy and patience when dealing with customers.
 </li>
 <li>
 Multitasking and able to perform under pressure with tight deadlines.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Customer-focused mindset
 </li>
 </ul>
 
 
 
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Full-time position.
 </li>
 <li>
 Ability to work in a dynamic environment.
 </li>
 </ul>
 
 
 
 
 
 How to Apply:
 
 
 
 Interested candidates are invited to submit their resume via LinkedIn Job Post. Thank you for your interest in the "
 
 Executive - Import CS &amp; Documentation"
 
 position at
 
 MSC Mediterranean Shipping Company
 
 .
 
 
 
 
 Deadline to Apply:
 
 
 
 
 
 
 10th November 2025
 
 
 
 
 
 
 
 Please be aware that submitting your resume or application for the "
 
 Executive - Import CS &amp; Documentation"
 
 position at
 
 MSC Mediterranean Shipping Company
 
 does not guarantee an interview or employment. All applications will be reviewed, but only candidates who meet the specific qualifications and experience requirements will be contacted for further consideration in the selection process.
 
 
 Due to the high volume of applications, we regret that we may not be able to respond to each applicant individually. If you do not hear from us within
 
 two weeks
 
 of your application, please assume that your application has not been selected for further consideration. We appreciate your understanding and wish you success in your job search.
 
 
 
 
 
 
 MSC Mediterranean Shipping Company
 
 is an equal opportunity employer and values diversity. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, disability, or age.
 
</div>

Executive Import Customer Service & Documentation

Walkeaze Pakistan

Join Our Team at Walkeaze!Position: Sales Advisor &ndash; Bags &amp; PerfumeLocation: KarachiWalkeaze is seeking an enthusiastic and customer-focused Sales Advisor to join our dynamic retail team. The ideal candidate will have a passion for fashion and fragrances, strong communication skills, and the ability to deliver an exceptional shopping experience to our customers.Key Responsibilities:Assist customers in selecting and purchasing products.Maintain in-depth knowledge of our bags and perfume collections.Ensure high levels of customer satisfaction through excellent sales service.Achieve individual and store sales targets.Maintain visual merchandising standards and store presentation.Requirements:Minimum Intermediate qualification (Bachelor&rsquo;s preferred).Prior retail or sales experience will be an advantage.Strong interpersonal and communication skills.Energetic, confident, and team-oriented personality.Location: KarachiApply Now: 0321 8934730Email Your CV: hr@walkeaze.comBe a part of a brand that defines style and sophistication &mdash; Walkeaze.Job Type: Full-timeWork Location: In person

Sales Advisor – Bags & Perfume (Gulshan & Defence)

Telemarketing

About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities.</li><li>Patience, empathy, and a positive attitude.</li><li>Ability to multitask and work under pressure.</li></ul>Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Positive, collaborative, and supportive work culture.</li></ul>Perks &amp; Benefits:<ul><li>Friendly work environment</li><li>Skill-building workshops and career growth path</li><li>Flexible working options</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In personJob Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Preferred)</li></ul>Work Location: In person

Part-Time Call Centre Executive /CSR-CUSTOMER SERVICE REPRESENTATIVE

Explore 867+ Customer service advisor in Karachi this November. Find roles across top companies and apply now to boost your career.