customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

sales coordinator

customer service advisor

Novi Pure

Position: Tracing AdvisorDepartment: Customer Services (Backline complaint Management)Industry: Courier ServicesLocation: PECHS Block 6, Karachi<ul><li>Gathering data of daily export shipments from operational report on daily basis.</li><li>Compilation of monitoring sheets using multiple software reports.</li><li>Monitoring of all daily export shipments till delivery.</li><li>Any exceptions occur prior to delivery or in transit, timely information passed to internal &amp; external customers.</li><li>Coordination with network, shipper and consignee via phone calls, emails &amp; EBS.</li><li>Package collection request coming via email to be launched in the Oracle.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication &amp; interpersonal skills</li><li>Strong problem solving skills and analytical abilities.</li><li>Attention to detail &amp; organizational skill.</li><li>Proficiency in tracking tools &amp; systems.</li><li>Ability to work under pressure &amp; meet deadlines.</li></ul>Qualification &amp; Experience:Bachelors with 2-4 years of relevant work experienceInstructions:Interested candidates can send resume to careers@gerrys.com.pkJob Type: Full-timePay: Rs44,000.00 per monthWork Location: In person

Tracing Advisor

NielsenIQ

<div>
 
 Job Description
 
 
 
 
 
 Role Responsibilities
 
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
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 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
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 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
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 Relevant professional, ethical and health and safety standards apply to this role
 </li>
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 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
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 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
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 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
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 Strong problem-solving abilities and the capacity to meet deadlines consistently
 </li>
 <li>
 1-2 years of relevant experience
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Customer Service Executive

CG Consultants Private Limited

We are looking for an energetic Customer Service Executive for our LOKAL Rooms, who will be responsible for delivering exceptional support to guests throughout their booking journey. This role ensures smooth reservations, quick resolution of inquiries, and a positive customer experience that reflects the brand values of LOKAL Rooms.Key Responsibilities<ul><li>Handle inbound inquiries via phone, email, chat, and social platforms regarding room availability, pricing, amenities, and policies.</li><li>Assist guests with new reservations, modifications, cancellations, and special requests.</li><li>Provide accurate and timely information to ensure a smooth booking experience.</li><li>Resolve customer concerns such as payment issues, booking errors, or stay-related questions.</li><li>Escalate complex issues to the appropriate internal teams while maintaining communication with the guest.</li><li>Collaborate with hotel/property teams to confirm room availability, special arrangements, and guest preferences.</li><li>Monitor booking platforms (website, OTAs, CRM) to ensure accurate listings and resolve discrepancies.</li><li>Maintain high service quality and meet personal/team performance KPIs (response time, resolution time, CSAT, etc.).</li><li>Update guest information, notes, and status in CRM and booking systems.</li><li>Generate reports related to bookings, cancellations, and guest feedback.</li></ul>Experience <ul><li>1+ year experience in customer service, hospitality, travel bookings, or a related field.</li><li>Strong verbal and written communication skills.</li><li>Ability to multitask, stay organized, and work in a fast-paced environment.</li><li>Proficiency with booking platforms, CRM systems, and common office tools.</li><li>Problem-solving mindset with a customer-first approach.</li></ul>Location: Karachi Clifton (Block 9)Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Please mention current salary.</li><li>Please mention expected salary.</li><li>Will you be comfortable traveling to Clifton Block 9 for work?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

CG Global Pvt. Ltd.

Join us at LOKAL as we redefine the future of budget accommodations across Pakistan. If you're passionate and have the ability of attention to detail and the ability to work collaboratively with a team, we invite you to apply and be part of our exciting journey.Your Impact:As a Customer Service Agent fluent in English, you will be a vital part of our customer service team, handling inbound and outbound calls primarily in Arabic and English. You'll provide excellent service, address customer inquiries and concerns, and ensure a positive customer experience. Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking will be integral to your daily operations.Your Daily Responsibilities:<ul><li>Handle inbound and outbound calls in English, assisting customers with inquiries, bookings, and issue resolution.</li><li>Utilize CRM systems, OTA platforms, and other tools to manage customer interactions and details efficiently.</li><li>Deliver exceptional customer service while maintaining professionalism and a positive attitude.</li><li>Ensure accurate and timely recording of customer interactions and details.</li><li>Address customer complaints and escalate complex issues to the appropriate department for resolution.</li><li>Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.</li></ul>Your Expertise:<ul><li>Fluency in English is a must.</li><li>Strong verbal and written communication skills.</li><li>Previous experience in a customer service or call center role is advantageous.</li><li>Ability to handle a high volume of calls while maintaining quality service.</li><li>Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking.</li><li>Positive and proactive attitude with excellent problem-solving skills.</li></ul>Location and BenefitsThis position is based in Karachi (Clifton).Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Please mention current salary</li><li>Please mention expected salary</li></ul>Experience:<ul><li>customer service: 5 years (Required)</li><li>sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Fulcrum Pvt. Limited

<div>
 
 
 📌 Job Opportunity: Immigration Advisor &ndash; Sales (Canada Skilled Immigration)
 
 
 
 We are looking for a motivated
 
 Immigration Advisor &ndash; Sales
 
 to guide clients through Canada Skilled Immigration programs while achieving sales targets.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Consult clients and assess eligibility for Canada Skilled Immigration (Express Entry, PNP, Work Permits).
 </li>
 <li>
 Explain immigration requirements, timelines, and procedures clearly.
 </li>
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 Convert leads into clients and achieve monthly sales targets.
 </li>
 <li>
 Assist clients with documentation and case submissions.
 </li>
 <li>
 Maintain strong client relationships and provide excellent customer service.
 </li>
 <li>
 Keep records updated and share regular reports with the Sales Manager.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 1&ndash;3 years of experience in sales, immigration consultancy, or customer service.
 </li>
 <li>
 Knowledge of Canada Skilled Immigration programs preferred (training available).
 </li>
 <li>
 Excellent communication, negotiation, and customer service skills.
 </li>
 <li>
 Target-driven and proactive in lead conversion.
 </li>
 </ul>
 
 
</div>

Immigration Advisor

Telemarketing

We are looking for a passionate and proactive CSR Manager to oversee our company&rsquo;s sustainability and community outreach efforts. You will be responsible for developing, implementing, and managing initiatives that align with the company&rsquo;s corporate values, improve social impact, and meet stakeholder expectations. This role requires a strategic thinker with a hands-on approach to creating positive change, both within the company and the communities we serve. About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Positive, collaborative, and supportive work culture.</li><li>Make a real impact by helping clients and being part of a professional team.</li></ul>Perks &amp; Benefits:<ul><li>Friendly work environment</li><li>Skill-building workshops and career growth path</li><li>Recognition and appreciation for your contribution</li><li>Flexible working options</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In personJob Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Preferred)</li></ul>Work Location: In person

Customer Centre Agents (CSR - 9:00Pm till 3:30Am (Females only )

Everllence

<div>
 
 About Everllence
 
 
 
 Everllence, formerly known as MAN Energy Solutions, is a leading provider of propulsion, decarbonization and efficiency solutions for shipping, the energy economy and industry. True to our motto &ndash; &lsquo;Moving big things to zero&rsquo; &ndash; we help key industries in the global economy to reduce hard-to-abate emissions. Our technologies have a measurable impact on the success of the global energy transition. More information about the company can be found at  www.everllence.com. Headquartered in Germany, Everllence employs around 15,000 people across more than 140 sites worldwide.
 
 
 
 We Can Offer You The Following Tasks
 
 
 
 <ul>
 <li>
 Senior Service Engineer is responsible for carrying out service and maintenance in accordance with assigned accountabilities.
 </li>
 <li>
 Perform extensive maintenance, repairs and services on all type of machines (e.g. replacement of vibration dampers, hydraulically pressed cams) in accordance with the specified work cards / documents.
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 Develop timelines and projects completion deadline with line manager; monitor lead time and quality.
 </li>
 <li>
 Write performance requirements for engineering projects.
 </li>
 <li>
 Execute LMRA (Last Minute Risk Analysis) on location before starting work.
 </li>
 <li>
 Correctly use PPE (personal protective equipment) provided.
 </li>
 <li>
 Carry out assembly preparation for upcoming more demanding (extensive) service assignments, e.g. check commissioned spare parts for completeness, allocation and correctness.
 </li>
 <li>
 Follow the service schedule and ensure supply of materials required to maintain machines or equipment in the prescribed condition. Specific compilation of special tools including preparation for dispatch.
 </li>
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 Read and interpret the blueprints, technical drawings, schematics, or computer generated reports, and ensure that the tools, materials and parts needed are available.
 </li>
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 Efficiently plan work processes with manpower requirements, determination of assembly procedures on site in accordance with the specified work cards/documents. Thereby be technical instructor, coordinator and advisor of assigned (external) personnel. Coach service technicians and engineers to carry out planning, maintenances commissioning, performance tests, etc.
 </li>
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 Provide assistance support as a specialist, explaining the technical facts to the customer / contact person for technical questions / representing the company to the customer.
 </li>
 <li>
 Perform major overhauls of various Everllence portfolio engines and / or turbochargers.
 </li>
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 Support the customer in the coordination of the assembly process, as well as extensive assembly and disassembly of parts / assemblies according to work cards / checklists.
 </li>
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 Technically coordinate the plants, systems and component findings, if necessary, advise customers on preventive maintenance. Support with commissioning work.
 </li>
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 Process warranty cases, i.e. make and check customer claims, send parts and personnel if necessary, tracking in alignment with and following approval by HQ.
 </li>
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 Report incidents, accidents and near-misses according to procedures; investigate equipment failures or difficulties to diagnose faulty operation and recommend remedial actions.
 </li>
 <li>
 Correctly use PPE (personal protective equipment) provided and all HSE relevant material.
 </li>
 <li>
 Create reports and handle standard and special software. Analyze the maintenance data and make suggestions for improvement.
 </li>
 <li>
 Implement enforcing and monitoring standard maintenance and HSE policies and procedures according to Ecellence standards guideline, resolve system malfunctions, and provide technical information.
 </li>
 <li>
 Develop technically optimized solutions.
 
 
 </li>
 </ul>
 
 You Can Help Us With These Qualifications
 
 
 
 <ul>
 <li>
 Mechanical Engineering Degree from well reputed University or equivalent
 </li>
 <li>
 5 + years of related experience, preferably in the power industry or captive power plant/marine
 </li>
 <li>
 Detailed understanding of the business both technical and commercial levels
 </li>
 <li>
 Principles of work preparation/ project management; leadership
 </li>
 <li>
 Health and safety, environmental, quality and safety requirements
 </li>
 <li>
 Prepared to travel worldwide.
 </li>
 <li>
 Knowledge in technical report writing with Microsoft Office
 
 
 </li>
 </ul>
 
 Contact us
 
 
 
 
 That is important to us
 
 
 
 Integrity and compliance are essential elements of our corporate culture. We firmly support diversity and equal opportunities and are therefore looking forward to receiving a diverse range of applications.
</div>

Senior Service Engineer – Karachi Pakistan

Explore 974+ Customer service advisor in Karachi this December. Find roles across top companies and apply now to boost your career.

974 customer service advisor jobs IN Karachi

Tracing Advisor

Customer Service Executive

Customer Service Executive

Customer Service Executive

Immigration Advisor

Customer Centre Agents (CSR - 9:00Pm till 3:30Am (Females only )

Senior Service Engineer – Karachi Pakistan