customer service representative Jobs in Karachi

customer service representative

sales associate

associate customer advocate Jobs in Karachi

associate customer advocate

customer sales representative Jobs in Karachi

customer sales representative

customer support specialists/ csr- male & female (outbound) Jobs in Karachi

customer support specialists/ csr- male & female (outbound)

customer service advisor

Novi Pure

Position: Tracing AdvisorDepartment: Customer Services (Backline complaint Management)Industry: Courier ServicesLocation: PECHS Block 6, Karachi<ul><li>Gathering data of daily export shipments from operational report on daily basis.</li><li>Compilation of monitoring sheets using multiple software reports.</li><li>Monitoring of all daily export shipments till delivery.</li><li>Any exceptions occur prior to delivery or in transit, timely information passed to internal &amp; external customers.</li><li>Coordination with network, shipper and consignee via phone calls, emails &amp; EBS.</li><li>Package collection request coming via email to be launched in the Oracle.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication &amp; interpersonal skills</li><li>Strong problem solving skills and analytical abilities.</li><li>Attention to detail &amp; organizational skill.</li><li>Proficiency in tracking tools &amp; systems.</li><li>Ability to work under pressure &amp; meet deadlines.</li></ul>Qualification &amp; Experience:Bachelors with 2-4 years of relevant work experienceInstructions:Interested candidates can apply now through the link below: https://forms.gle/SasZRgNKFYqvVmC29Job Type: Full-timePay: Rs44,000.00 - Rs49,000.00 per monthWork Location: In person

Tracing Advisor

Karsaz

<div></div><div><div>Qualification :</div><div><ul><li>
B.E Electrical / Electronics / Mechanical;</li><li>
BBA / MBA</li></ul></div><div>
 Experience :</div><div>
Minimum 1 year</div><div></div><div>
 Job Description :</div><div><ul><li>
Respond to customer service issues in a timely manner to sustain the business.</li><li>
Meet with the customers at risk, satisfy them and resolve their queries on priority.</li><li>
Coordinate with internal team for supplying of parts &amp; equipment to resolve customer&rsquo;s complaints.</li><li>
Timely submit financial quotation with proper payment terms and maintain accuracy in workorder.</li><li>
Convince customers for after sales service agreement to boost the business.</li><li>
Analyze customer services related information and evaluate results to choose the best resolutions to customer service challenges and to identify opportunities to improve customer services.</li><li>
Design and analyze statistics, compile accurate report and present to the Management in matters of customers issues and problem solving.</li><li>
Ensure and coordinate with engineering and sales staff for all assigned responsibility for smooth operation and to handle customer&rsquo;s complaints timely.</li><li>
Ensure warranty matters, service contracts in coordination with relevant departments.</li><li>
Regular follow-up with customers regarding issues / complaints until it is resolved.</li><li>
Keep accurate records and document customer service actions and discussions.</li><li>
Suggest opportunities to add value beyond problem resolution to relevant business areas e.g. Sales, Marketing, Product Development, etc.</li><li>
Meet with all concerned and discuss possible improvements to make the customer service better.</li><li>
To carry out any other assignment as maybe entrusted by the Departmental Head.</li></ul></div><div></div><div>
 Last date to apply :</div>
31 Oct, 2025</div>

Customer Service Executive

Tjara.ca

Timings: from 6pm to 3am Monday to Friday &amp; Saturdays are from 5pm to 9 pm.DHA Phase 6 Bukhari Commercials, KarachiCompany : Tjara Halal Financing Back Office . www.tjara.caIndustry: Financial ServicesExperience Level: Minimum 1&ndash;2 years of experience in Islamic bankingLanguage Requirement: English Fluency is a MUST.This is back office position we are looking for MALE Candidate who is well-versed in Islamic banking principles and passionate about delivering a world-class customer experience. This role requires an individual who can handle customer inquiries with professionalism, provide accurate information about Islamic banking products, and contribute to customer satisfaction and loyalty.Key ResponsibilitiesCustomer Interaction: Act as the first point of contact for customers via phone, email, ensuring a friendly, professional, and helpful approach.Product Guidance: Demonstrate strong knowledge of Diminishing Musharaka, with the ability to clearly explain its structure, process, and compliance aspects to clients. While our primary offering is Diminishing Musharaka, familiarity with other Islamic banking products such as Mudarabah, Murabaha, Ijarah, and Takaful will be considered an asset.Issue Resolution: Handle customer complaints and service requests efficiently, escalating complex issues when necessary.Documentation: Maintain detailed records of customer interactions using CRM or internal systems, ensuring compliance with regulatory and organizational standards.Collaboration: Work closely with sales, operations, and Shariah compliance teams to ensure smooth delivery of services.Customer Retention: Build strong customer relationships by delivering personalized support and following up on inquiries.Qualifications and SkillsEducation: Bachelor&rsquo;s degree in Business, Finance, Islamic Studies, or a related field preferred.Experience: Minimum 1&ndash;2 years in a customer service role within an Islamic banking environment.Language: Exceptional Skills in English.Knowledge: Solid understanding of Islamic financial concepts and Shariah principles.Technology: Proficiency in Microsoft Office Suite and familiarity with CRM systems.Soft Skills: Strong interpersonal skills, problem-solving ability, emotional intelligence, and the ability to remain calm under pressure.Job Type: Full-timeApplication Question(s):<ul><li>Your Age.</li><li>Current &amp; Expected Salary with Details of Notice Period.</li><li>Are you willing to work in Night shift 6pm to 3 am?</li><li>Do you have personal conveyance?</li></ul>Job Type: Full-timeWork Location: In person

Associate Customer Services - Islamic Financial Products

Telemarketing

We are Searching for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR).About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:&bull;No Sales. No Targets. Your focus is client support, not numbers.&bull;Competitive salary and growth opportunities.&bull;Training and development programs to enhance your skills.&bull;Positive, collaborative, and supportive work culture.&bull;Make a real impact by helping clients and being part of a professional team.Perks &amp; Benefits:&bull;Friendly work environment&bull;Skill-building workshops and career growth path&bull;Recognition and appreciation for your contribution&bull;Flexible working optionsPICK AND DROP SERVICES FOR FEMALES ARE ALSO AVAILABLEJob Type: Full-time &amp; Part -TimePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal / gulistan e jauhar Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Preferred)</li></ul>Work Location: In person

Customer Centre Agents (CSR - 9:00Pm till 3:30Am (Females only )

We are seeking a Customer Service Representative (CSR) to join our team. The CSR will be responsible for interacting with customers to provide information in response to inquiries about products and services, handle complaints, process orders, and ensure customer satisfaction. The ideal candidate is patient, empathetic, and passionate about helping others.About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:No Sales. No Targets. Your focus is client support, not numbers.Competitive salary and growth opportunities.Training and development programs to enhance your skills.Positive, collaborative, and supportive work culture.Perks &amp; Benefits:Friendly work environmentSkill-building workshops and career growth pathFlexible working optionsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In personJob Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Preferred)</li></ul>Work Location: In person

Customer Centre Agents (Part Time)

Travelup Pakistan Operations Pvt Ltd

Requirements:&middot; Excellent Communication Skills in English (Verbal &amp; Written) both.&middot; Flexible in rotational shift timings.&middot; Pressure Handling.&middot; Time Management.&middot; Professional Composure.. Travelling Industry Experience would be an added advantage.Job Types: Full-time, ContractPay: From Rs60,000.00 per monthWork Location: In personApplication Deadline: 23/09/2025

Customer Services Officer

<div>
 
 Mercury Business Advisor &ndash; Senior Associate
 
 
 
 At EY, we&rsquo;re all in shape to your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help build a better working world.
 
 
 
 The Opportunity
 
 
 
 The Mercury Business Advisor Senior associate is a member of a high performing and mixed rank Mercury Business Advisor team led by the Markets Finance Lead.
 
 
 In summary, the Mercury Business Advisor is a finance professional with end-to-end system, process and policy knowledge who provides the right advice as is needed and partners with other functions to address the issues facing the business as we transform how we operate.
 
 
 The Mercury Business Advisor plays a key role in advising and supporting our client serving engagement teams to make best use of Mercury and its processes in order to effectively manage their projects with EY&rsquo;s external clients. There are two main components to this role: providing on-demand financial advisory support to engagement teams reaching out through a variety of technological conduits (online chat, email, phone line or by logging a ticket) and impactful proactive outreach to engagement teams that have been identified as needing intervention through financial metrics exception reporting. The role will provide support across all MENA. At the Senior Associate rank, you will play an integral part of the wider Service Line finance team to provide insights into achieving better financial performance.
 
 
 As a valued member of the Mercury Business Advisor team, you will ensure high standards of financial management and expertise across all client engagements within your portfolio whilst serving as a trusted business advisor. It is a forward thinking, challenging role that helps to deliver profitable growth and offers career development opportunities within EY. Furthermore, you will act as an ambassador, embodying the EY culture and reputation.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 You will meet regularly with the regional service line team to conduct oversight by analytics processes to identify and prioritize partners/engagement teams requiring outreaches from the SL Mercury Business Advisor
 </li>
 <li>
 Provide guidance on local policy and leading practices
 </li>
 <li>
 Facilitate training for client serving team on Mercury and effective financial management practices
 </li>
 <li>
 Contribute to continuous improvement by sharing knowledge and providing support to other team members across borders, service lines, and industries and constantly leverage leading practices
 </li>
 <li>
 Coach/Problem solve with more junior Mercury Business Advisors to help develop their skills through job shadowing, advising, and informal training
 </li>
 <li>
 Review open items in ServiceNow (ticketing system), prioritize follow up activities and schedule engagement team meetings for the week.
 </li>
 <li>
 Coach/Problem solve with more junior Mercury Business Advisors to help develop their skills through job shadowing, advising, and informal training
 </li>
 <li>
 At the Senior associate rank, this role is expected to meet regularly with the regional service line team to conduct oversight by analytics processes to identify and prioritize partners/engagement teams requiring outreaches from the SL Mercury Business Advisor Team and manage conversations with that group.
 
 
 </li>
 </ul>
 
 Support client servers - which includes activities such as:
 
 
 
 <ul>
 <li>
 Reviewing pricing plans
 </li>
 <li>
 Advising on service line GDS leverage targets
 </li>
 <li>
 Ensuring engagement teams are properly prepared for client negotiations from a financial perspective
 </li>
 <li>
 Advising on how to select the correct client entity for opportunities
 </li>
 <li>
 Explaining downstream impacts of different user choices required by Mercury
 </li>
 <li>
 Provide instruction and guidance on estimate to complete (ETC) processes and corresponding financial impacts
 </li>
 <li>
 Drive continuous improvement initiatives and proactively seek improvements
 </li>
 <li>
 Ensure that the team provides a good quality service
 </li>
 <li>
 Counselling of staff members to assist them in implementing and maintaining their self-development plan
 
 
 </li>
 </ul>
 
 Analytic And Decision-Making Responsibilities
 
 
 
 <ul>
 <li>
 At this rank, this role requires individuals to use strong analytical skills to determine the partners/engagement teams in need of outreach. In addition, a strong relationship should exist with the regional SL team to understand how to best approach these individuals and the additional circumstances that need to be understood to do so effectively.
 </li>
 <li>
 Make relevant decisions to ensure client servers receive a timely and accurate response such that questions / issues are resolved in a one-stop basis where possible - and where that is not possible, escalated to the appropriate functional expert quickly and effectively.
 </li>
 <li>
 Manage new users lack knowledge / frustration and direct the interaction to the best outcome for the end-user, leveraging strong soft skill abilities and global mindset to adapt personal style where needed
 </li>
 <li>
 When working on client server portfolios, leverage system and finance expertise to prepare the discussion: making judgments regarding the topics to address and their prioritization understanding when to reach out to other functional experts to help prepare for the interaction.
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Inspiring trust and having a firm understanding of business drivers of client performance
 </li>
 <li>
 Critical thinking and problem solving, advising on potential outcomes and exhibiting exceptional technical skills
 </li>
 <li>
 Confident, with a proven ability to challenge at all levels
 </li>
 <li>
 Strong analytical and numeracy skills, with a high degree of accuracy and attention to detail
 </li>
 <li>
 Vigorous time management skills and a proven ability to balance multiple priorities by considering risk, importance and level of urgency
 </li>
 <li>
 Strong ability to learn quickly, be proactive and share knowledge, building networks across the Finance function
 </li>
 <li>
 Experience in translating technical system "jargon" into business relevant terms so that concepts are understandable to client serving teams
 </li>
 <li>
 Excellent written, oral and virtual communication skills with the confidence to deliver presentations, training material and knowledge sharing. Adapting ability to deliver challenging messages and drive communication to a mutual understanding.
 </li>
 <li>
 Demonstrate the ability to become an effective change leader
 </li>
 <li>
 Experience coaching more junior team members through shadowing, answering questions, advice, etc.
 </li>
 <li>
 Thrives in and adapts to a fast changing, growing and high activity environment
 
 
 </li>
 </ul>
 
 To qualify for the role, you must have
 
 
 
 <ul>
 <li>
 Minimum of two years&rsquo; experience in a client driven professional environment in a financial/business capacity
 </li>
 <li>
 Experience working with customers remotely, dealing empathetically with their problems under pressure with a strong work ethic geared towards exemplary customer service
 </li>
 <li>
 Experience of building credibility and trust with senior stakeholders across various regions whilst maintaining resilience
 </li>
 <li>
 Excellent IT skills &ndash; Word, Excel, Outlook, PowerPoint and SharePoint
 
 
 </li>
 </ul>
 
 Ideally, you&rsquo;ll also have
 
 
 
 <ul>
 <li>
 Either have a finance related degree, be studying for an accountancy qualification or experience working for a professional service or consultancy environment
 </li>
 <li>
 Innovative, confident and creative thinker with ability to make quick decisions
 </li>
 <li>
 The ability to think on your feet, use initiative and judgement to make informed decisions
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 You will be an experienced Trusted Business Advisor with a passion for providing exceptional client service to your stakeholders whilst maintaining high levels of customer service for internal stakeholders.
 
 
 
 What We Offer You
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 | Building a better working world
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

Senior Associate - Mercury Business Advisor - Karachi

Explore 1087+ Customer service advisor in Karachi this October. Find roles across top companies and apply now to boost your career.