customer service representative Jobs in Karachi

customer service representative

sales coordinator

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer support representative Jobs in Karachi

customer support representative

customer support

customer service advisor

Emirates

<div>
 
 Job Purpose
 
 
 
 Emirates is a global leader in aviation, renowned for delivering exceptional customer service and seamless travel experiences. With a commitment to excellence, innovation, and hospitality, Emirates connects people across the world through its award-winning onboard service and world-class standards.
 
 
 Are you passionate about travel and delivering exceptional customer service? Emirates is looking for talented individuals to join our team and help us provide world-class service while selling Emirates airline tickets and services.
 
 
 In this role, you will be responsible for ensuring the highest standards of service by offering detailed information on Emirates fares, issuing tickets, and actively seeking out sales opportunities. By building rapport with customers, you'll identify their needs and promote additional services such as Skywards membership, Dubai stopovers, hotel bookings, and upgraded fares, all aimed at enhancing Emirates' revenue. You&rsquo;ll also guide customers on important travel requirements, including passport, visa, and health checks, while ensuring that airline regulations are strictly adhered to.
 
 
 Additionally, you&rsquo;ll maintain a thorough understanding of the latest Emirates Group news and updates, ensuring that you&rsquo;re always providing customers with the most accurate and professional information. Your contributions will play a key role in maintaining high service quality levels and meeting both individual and company sales targets.
 
 
 Qualification
 
 
 If you&rsquo;re educated to at least GCSE or O Level standard (or equivalent) and have 2+ years of experience in a contact centre or reservations role within the airline or travel industry &mdash; or hold a Diploma/Degree in Travel and Tourism &mdash; we&rsquo;d love to hear from you!
 
 
 You&rsquo;ll need strong PC skills, including proficiency in Microsoft Word, Excel, and Email. Fluency in additional languages beyond English will be a great advantage, as we proudly serve a diverse, global customer base.
 
 
 At Emirates, you&rsquo;ll be part of a dynamic team that values excellence, innovation, and genuine care for every customer. Take your career to new heights with a brand known for world-class service and global connections.
 
 
 Salary &amp; benefits
 
 
 We offer a competitive salary package complemented by outstanding travel benefits and exclusive staff discounts.
 
 
 Enjoy comprehensive health coverage, professional growth opportunities, and the chance to explore the world with Emirates.
</div>

CUSTOMER SALES & SERVICE AGENT - KARACHI

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 
 
 As a Customer Care officer at Mashreq Pakistan, your primary responsibility is to oversee the efficient handling and resolution of customer complaints in compliance with regulatory standards and organizational policies. You will be engaging in investigating, addressing, and resolving customer grievances promptly and professionally, aiming to uphold the bank's reputation for excellent customer service while ensuring compliance with relevant laws and regulations. Additionally, you will identify systemic issues and implement corrective measures to enhance customer satisfaction and loyalty. Your role is pivotal in maintaining trust and confidence in the bank's services among its customers and stakeholders.
 
 
 
 
 Key result Areas
 
 
 
 
 
 <ol>
 <li>
 
 Efficient Complaint Handling:
 
 Ensure timely and effective resolution of customer complaints, meeting or exceeding predefined service level agreements (SLAs) to enhance customer satisfaction.
 </li>
 <li>
 
 Compliance Management:
 
 Ensure all complaint handling processes comply with regulatory requirements set forth by the State Bank of Pakistan (SBP) and other relevant authorities, minimizing the risk of non-compliance.
 </li>
 <li>
 
 Quality Assurance:
 
 Implement robust quality assurance mechanisms to review complaint resolutions, ensuring accuracy, fairness, and consistency while identifying opportunities for process improvements.
 </li>
 <li>
 
 Stakeholder Communication:
 
 Act as a liaison between the complaint&rsquo;s unit, other departments within the bank, and external stakeholders, facilitating effective communication and collaboration to address customer concerns efficiently.
 </li>
 <li>
 
 Data Analysis and Reporting:
 
 Analyse complaint data to identify trends, root causes, and areas for improvement, and prepare comprehensive reports and insights for senior management to support strategic decision-making.
 </li>
 <li>
 
 Continuous Improvement Initiatives:
 
 Proactively identify and implement initiatives to streamline complaint handling processes, enhance customer experience, and mitigate potential sources of complaints.
 </li>
 <li>
 
 Customer Feedback Management:
 
 Timely communicate customer feedback to the line for service improvements and prevent recurring complaints.
 </li>
 <li>
 
 Risk Management:
 
 Ensuring adherence to risk management policies and procedures.
 </li>
 </ol>
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 <ol>
 <li>
 
 Banking Regulations:
 
 Sound knowledge of banking regulations, guidelines, and directives issued by the State Bank of Pakistan (SBP) related to complaint handling, consumer protection, and customer rights.
 </li>
 <li>
 
 Banking Products and Services:
 
 Understanding of various banking products and services offered by the bank, including retail banking, corporate banking, loans, deposits, and electronic banking channels.
 </li>
 <li>
 
 Complaint Handling Processes:
 
 Familiarity with best practices, methodologies, and frameworks for complaint handling, including investigation techniques, root cause analysis, and resolution strategies.
 </li>
 <li>
 
 Legal and Compliance:
 
 Knowledge of legal principles, and consumer protection laws relevant to banking operations in Pakistan, with knowledge of dispute resolution mechanisms and ombudsman procedures.
 </li>
 <li>
 
 Data Analysis:
 
 Proficiency in data analysis tools and techniques to analyze complaint data, identify trends.
 </li>
 </ol>
 
 
</div>

Senior Officer - Customer Care Unit (Mashreq Digital Bank Pakistan)

JOFA Group

As a Customer Service Executive, you will be the main point of contact for customers, handling inquiries, complaints, and requests related to products, orders, and brand services.Key Responsibilities<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Handle order processing, exchanges, returns, and refunds.</li><li>Provide detailed product information.</li><li>Coordinate with warehouse and logistics teams to ensure timely delivery.</li><li>Maintain records of customer interactions and feedback.</li><li>Manage customer escalations with professionalism and empathy.</li><li>Support marketing and sales teams during campaigns or launches.</li><li>Monitor brand reputation on online platforms (Instagram, WhatsApp, etc.).</li></ul>Skills &amp; Qualifications<ul><li>Excellent communication and interpersonal skills.</li><li>Passion for fashion and understanding of current trends.</li><li>Problem-solving and multitasking ability.</li><li>Fluency in English</li><li>Previous experience in fashion retail, e-commerce, or luxury brands preferred.</li><li>Educational background: Bachelor&rsquo;s degree in Business, Fashion Management, or related field.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Executive – Fashion Brand

Telemarketing

We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for providing excellent service to customers by addressing inquiries, resolving issues, and ensuring a positive customer experienceAbout the jobAre you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Positive, collaborative, and supportive work culture.</li><li>Make a real impact by helping clients and being part of a professional team.</li></ul>Perks &amp; Benefits:<ul><li>Friendly work environment</li><li>Skill-building workshops and career growth path</li><li>Recognition and appreciation for your contribution</li><li>Flexible working options</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In personJob Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Preferred)</li></ul>Work Location: In person

Customer Centre Agents (CSR - 8:00Pm till 3:30Am)

We are Searching for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR).About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Positive, collaborative, and supportive work culture.</li><li>Make a real impact by helping clients and being part of a professional team.</li></ul>Perks &amp; Benefits:<ul><li>Friendly work environment</li><li>Skill-building workshops and career growth path</li><li>Recognition and appreciation for your contribution</li><li>Flexible working options</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In personJob Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Preferred)</li></ul>Work Location: In person

Customer Centre Agents (CSR - 9:00Pm till 3:30Am (Females only )

Looking for a dedicated, empathetic, and detail-oriented Customer Service Representative (CSR) to support our customers through exceptional service and support. About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities.</li><li>Patience, empathy, and a positive attitude.</li><li>Ability to multitask and work under pressure.</li></ul>Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Positive, collaborative, and supportive work culture.</li></ul>Perks &amp; Benefits:<ul><li>Friendly work environment</li><li>Skill-building workshops and career growth path</li><li>Flexible working options</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In personJob Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Preferred)</li></ul>Work Location: In person

Part-Time Call Centre Agents /CSR-CUSTOMER SERVICE REPRESENTATIVE

About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Positive, collaborative, and supportive work culture.</li><li>Make a real impact by helping clients and being part of a professional team.</li></ul>Perks &amp; Benefits:<ul><li>Friendly work environment</li><li>Skill-building workshops and career growth path</li><li>Recognition and appreciation for your contribution</li><li>Flexible working options</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In personJob Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Preferred)</li></ul>Work Location: In person

Customer Centre Agents (CSR - 9:00Pm till 3:30Am)

Explore 872+ Customer service advisor in Karachi this October. Find roles across top companies and apply now to boost your career.