customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

call center agent

call center representative Jobs in Karachi

call center representative

client relationship executive Jobs in Karachi

client relationship executive

customer service advisor

Heytech Limited

<p><b>Please read the job description and requirements before you apply</b></p><p><i><b>Job Description and Requirements</b></i></p><p>We are looking for a &ldquo;<b>Customer Support Representative</b> for international campaign&rdquo;. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction</p><ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; needs</li><li>Refer issues and questions to managers if necessary</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li><b>Can Manage night or overnight shift</b></li><li>Strong E-commerce support customer background.</li><li><b>Experience: 1 to 2 years in customer service (not sales)</b></li><li><b>Intermediate / Graduate / O/A Levels.</b></li></ul><p><i><b>Skills:</b></i></p><ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li><b>Experienced in Customer Service is a must</b></li></ul><p><b>Timing : </b>overnight or night shift<br/><b>Location: </b>Gulshan e Iqbal<br/><b>Salary: 40k - 55k</b></p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Customer Service/ CSR

Human Capital HR Solutions

<p>Customer Officer &ndash; Import &amp; Export Documentation / Customer Care</p><p>Location: Port Qasim, Karachi<br/>Industry : Maritime and logistics (A Joint Venture between Dubai and Pakistan)<br/>Employment Type: Full-Time</p><p>Qualification: Minimum Bachelors</p><p>Human capital HR Solutions, is looking for a Customer Officer to support its operations at Port Qasim. This role is ideal for individuals with strong communication skills who can effectively handle customer interactions and documentation related to import and export processes.</p><p>Key Responsibilities:</p><ul><li>Handle customer queries and provide timely and professional responses</li><li>Coordinate with clients regarding import and export documentation</li><li>Ensure accurate preparation and processing of required documents</li><li>Maintain clear and consistent communication with internal teams and customers</li><li>Provide excellent customer service and resolve issues efficiently</li><li>Keep records of customer interactions and documentation</li></ul><p>Requirements:</p><ul><li>Strong verbal and written communication skills</li><li>Customer-focused mindset with a professional attitude</li><li>Basic understanding of documentation processes (training can be provided)</li><li>Ability to manage multiple tasks and meet deadlines</li><li>Proficient in MS Office (Word, Excel, Outlook)</li><li>1 to 2 years of experience in customer service or similar role</li></ul><p>What We Offer:</p><ul><li>Opportunity to work in an international business environment</li><li>Exposure to import and export documentation processes</li><li>Professional growth and learning opportunities</li><li>Competitive salary package</li></ul><p><b>How to Apply:</b></p><ul><li>Send your CV to: careers1.hc@gmail.com</li><li>CC: careers@humancapitalintl.com</li><li>Subject Line: &ldquo;Customer Officer &ndash; Import &amp; Export Documentation / Customer Care&rdquo;</li><li>Follow our social accounts for the latest job opportunities:</li><li>Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Care Officer – Import & Export Documentation

Qatar Airways

<div>
 General Information
 <br/>
 <br/>
 <strong>
  Ref #
 </strong>
 232664
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Pakistan-Karachi
 <br/>
 <br/>
 <strong>
  Job family:
 </strong>
 Cargo &amp; Airport Operations
 <br/>
 <br/>
 <strong>
  Closing Date:
 </strong>
 2026-04-15
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  We are recruiting for Senior Cargo Customer Service Agent for Karachi, Thailand.
  <br/>
  <br/>
 </strong>
 The selected candidate will be involved in providing customer service functions, such as interactions with Ground Handling Agents on behalf of Qatar Airways Cargo in both import and export matters and as well with QR Cargo sales team.
 <br/>
 <br/>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.
  </li>
  <li>
   Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM.
  </li>
  <li>
   Coordinate with all region stations and GSAs to ensure the input accurate booking data.
  </li>
  <li>
   Coordinate service recovery to protect customer experience.
  </li>
  <li>
   Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time and correct priority is given to shipments.
  </li>
  <li>
   To coordinate accomplishment of tasks with regional GHA and internal departments to ensure/ enhance a high-quality service on import and export.
  </li>
  <li>
   Support customer- liaise with customs, health authorities, QR headquarters, other stations and any other party to ensure customer experience.
  </li>
  <li>
   Coordinate with GHA, internal departments to ensure irregularity codes are correctly inserted in airline system.
  </li>
  <li>
   Implement corrective actions to protect customer experience.
  </li>
  <li>
   Distribute all cargo related information to all concerned parties, including customers, customs and other authorities.
  </li>
  <li>
   Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers.
  </li>
  <li>
   Produce weekly, monthly and whenever necessary customer experience related reports.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Be part of an extraordinary story
  <br/>
  <br/>
 </strong>
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible
 <br/>
 <br/>
 Qualification
 <br/>
 <br/>
 <ul>
  <li>
   Vocational, Tertiary, Trade or Diploma or Associate Degree with minimum 3 years of job-related experience
  </li>
  <li>
   Good communication skills
  </li>
  <li>
   Computer Literate
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   You must have the legal rights to live and work in Pakistan to be considered for this role.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  About Qatar Airways Group
  <br/>
  <br/>
 </strong>
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 <br/>
 <br/>
 https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=232664
</div>


Senior Cargo Customer Service Agent- Karachi, Pakistan

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>232664
</div></div><div><div>Location
</div><div>Pakistan-Karachi
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing Date: 2026-04-15</li></ul><br>
</div></div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div><div></div><div><div><div><div><p><b>We are recruiting for Senior Cargo Customer Service Agent for Karachi, Thailand.</b></p><p>
The selected candidate will be involved in providing customer service functions, such as interactions with Ground Handling Agents on behalf of Qatar Airways Cargo in both import and export matters and as well with QR Cargo sales team.</p><p><b>
Accountabilities:</b></p><ul><li> Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.</li><li> Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM.</li><li> Coordinate with all region stations and GSAs to ensure the input accurate booking data.</li><li> Coordinate service recovery to protect customer experience.</li><li> Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time and correct priority is given to shipments.</li><li> To coordinate accomplishment of tasks with regional GHA and internal departments to ensure/ enhance a high-quality service on import and export.</li><li> Support customer- liaise with customs, health authorities, QR headquarters, other stations and any other party to ensure customer experience.</li><li> Coordinate with GHA, internal departments to ensure irregularity codes are correctly inserted in airline system.</li><li> Implement corrective actions to protect customer experience.</li><li> Distribute all cargo related information to all concerned parties, including customers, customs and other authorities.</li><li> Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers.</li><li> Produce weekly, monthly and whenever necessary customer experience related reports.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible</p>
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><ul><li> Vocational, Tertiary, Trade or Diploma or Associate Degree with minimum 3 years of job-related experience</li><li> Good communication skills</li><li> Computer Literate</li></ul><p><b><i>
You must have the legal rights to live and work in Pakistan to be considered for this role.</i></b></p><p>
 <b>About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=232664</div></div></div></div></div></div></div></div><div></div>

Mashreq

<div>
 Act as Focal point of contact for all Trade queries received from Corporate Clients
 <br/>
 - Understand client expectations &amp; deliver finest service delivery.
 <br/>
 - Ensure end-to-end solution to the satisfaction of Corporate client.
 <br/>
 - Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client&rsquo;s day to day account &amp; transactional related issue and queries within the agreed SLA while maintaining highest quality standards
 <br/>
 - Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
 <br/>
 - Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.
</div>


Customer Service Manager (Trade Specialist) (Mashreq Global Network Pakistan)

HRPSP - Your Strategic HR Partner

<p><b>Join Our Team as an Field Sales Associate (FSA)! </b><br/><b>Location:</b> Sahiwal<br/><b>Apply Now</b> &ndash; We&rsquo;re hiring dynamic individuals ready to thrive in the field!</p><p><b>Are You Energetic, Confident, and Target-Driven?</b><br/>Do you love meeting people, taking on new challenges, and making a real difference?<br/>If YES, we want <i>you</i> to be the face of our brand!</p><p><b>Your Role as a Field Sales Associate (FSA):</b></p><p>As a frontline brand ambassador, you&rsquo;ll be more than just a salesperson&mdash;you&rsquo;ll be a <b>trusted advisor</b>, <b>problem solver</b>, and <b>customer champion</b>.</p><p><b>What We&rsquo;re Looking For:</b></p><p><b>Personality:</b></p><ul><li>Energetic, persuasive &amp; confident</li><li>Passionate about exceeding sales targets</li><li>Disciplined and self-motivated</li></ul><p><b>Education:</b></p><ul><li>Minimum <b>Intermediate (FA/FSc)</b></li><li><b>Bachelor&rsquo;s degree</b> preferred</li><li>Strong communication &amp; basic digital skills required</li></ul><p><b>Mindset:</b></p><ul><li>Goal-focused with a <i>can-do</i> attitude</li><li>Resilient and adaptable in the field</li><li>Committed to performance, consistency &amp; relationship building</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of a <b>growing, customer-focused team</b></li><li>Receive <b>on-the-job training</b> and skill development</li></ul><p>Enjoy a performance-driven culture with <b>career growth opportunities</b></p><p>Job Type: Full-time</p><p>Pay: From Rs40,000.00 per month</p><p>Work Location: In person</p>

Field Sales Associate (FSA)

Riuman International

<p>Position: Overseas Employment Sales Advisor<br/>Location: Karachi<br/>Salary: PKR 70,000 &ndash; 90,000 (Based on Experience)</p><p>Job Description:<br/>We are hiring Overseas Employment Sales Advisors who will assist individuals from the working/labour class seeking overseas job opportunities in countries such as Kuwait and Saudi Arabia. The candidate will consult applicants and enroll them in relevant overseas employment programs.</p><p>Key Responsibilities:</p><ul><li>Guide candidates interested in overseas employment opportunities</li><li>Explain work permit and job placement programs</li><li>Deal with labour / working-class candidates</li><li>Convert leads into successful enrollments</li><li>Maintain strong communication and customer relationships</li></ul><p>Requirements:</p><ul><li>Must be based in Karachi</li><li>Experience dealing with labour / working-class candidates will be preferred</li><li>Candidates with any competitive sales background can apply</li><li>Strong communication and convincing skills</li><li>Ability to close sales effectively</li></ul><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Overseas Employment Sales Advisor

Explore 844+ Customer service advisor in Karachi this April. Find roles across top companies and apply now to boost your career.

844 customer service advisor jobs In Karachi

Customer Service/ CSR

Customer Care Officer – Import & Export Documentation

Senior Cargo Customer Service Agent- Karachi, Pakistan

Senior Cargo Customer Service Agent- Karachi, Pakistan

Customer Service Manager (Trade Specialist) (Mashreq Global Network Pakistan)

Field Sales Associate (FSA)

Overseas Employment Sales Advisor