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call centre representative Jobs in Riyadh

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customer service advisor

Al Madeena Laboratory Soil & Material Testing

Job Overview: The Customer Service Advisor will handle customer interactions to ensure all inquiries and requests are resolved efficiently. This position requires attention to detail, clear communication, and a focus on maintaining service quality standards.Main Duties and Responsibilities:<ul><li>Receive and respond to incoming calls, emails, and messages from customers.</li><li>Provide accurate information about products, services, and policies.</li><li>Record customer concerns and follow up until issues are resolved.</li><li>Escalate technical or complex cases to the appropriate department.</li><li>Maintain records of customer communication in the company database.</li><li>Assist in improving customer support procedures by identifying common issues.</li><li>Adhere to company service standards and compliance requirements.</li></ul>Requirements:<ul><li>High school diploma or equivalent; higher education preferred.</li><li>Previous experience in a call center or customer service environment is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Basic computer literacy, including familiarity with office software and CRM systems.</li><li>Ability to manage time effectively and prioritize multiple tasks.</li><li>Calm and professional approach when dealing with difficult situations.</li></ul>Employment Details:<ul><li>Full-time position.</li><li>Working hours and shifts may vary based on operational needs.</li><li>Training will be provided prior to starting the role.</li></ul>Job Type: Full-time

Customer Services Advisor

BLS International

Role OverviewThe Customer Service Executive will be responsible for delivering exceptional customer service and support to applicants visiting our Riyadh center. The role requires a professional with a background in travel and tourism, fluency in Arabic and English, and the ability to manage customer interactions efficiently, ensuring compliance with company and client standards.Key Responsibilities&middot; Welcome and assist applicants with accurate information and professional guidance throughout the process.&middot; Review and verify documents as per company and client requirements.&middot; Manage application entry, appointment scheduling, and payment processing.&middot; Handle customer inquiries and resolve issues promptly and courteously.&middot; Coordinate with internal teams and external stakeholders for smooth operations.&middot; Ensure adherence to confidentiality and data protection protocols.&middot; Prepare daily operational and customer interaction reports.&middot; Support continuous improvement initiatives and uphold service excellence standards.Required Qualifications &amp; Experience&middot; Education: Bachelor&rsquo;s degree or equivalent qualification (preferably in Travel &amp; Tourism, Business Administration, or related field).&middot; Experience: Minimum 3 years of experience in customer service within the travel, tourism, or visa services sector.&middot; Languages: Fluency in Arabic and English (mandatory).&middot; Availability: Must be able to join immediately.&middot; Location: Based in Riyadh, KSA.Key Skills &amp; Competencies&middot; Strong communication and interpersonal skills.&middot; Excellent customer handling and problem-solving abilities.&middot; Attention to detail and ability to work under pressure.&middot; Professional demeanor with a service-oriented attitude.&middot; Proficient in MS Office and general computer applications.Why Join BLS International&middot; Opportunity to work with a globally reputed organization.&middot; Professional and multicultural work environment.&middot; Career growth opportunities within an expanding global network.Job Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per month

Customer Service Executive- Female

Role OverviewThe Customer Service Executive will be responsible for delivering exceptional customer service and support to applicants visiting our Riyadh center. The role requires a professional with a background in travel and tourism, fluency in Arabic and English, and the ability to manage customer interactions efficiently, ensuring compliance with company and client standards.Key Responsibilities&middot; Welcome and assist applicants with accurate information and professional guidance throughout the process.&middot; Review and verify documents as per company and client requirements.&middot; Manage application entry, appointment scheduling, and payment processing.&middot; Handle customer inquiries and resolve issues promptly and courteously.&middot; Coordinate with internal teams and external stakeholders for smooth operations.&middot; Ensure adherence to confidentiality and data protection protocols.&middot; Prepare daily operational and customer interaction reports.&middot; Support continuous improvement initiatives and uphold service excellence standards.Required Qualifications &amp; Experience&middot; Education: Bachelor&rsquo;s degree or equivalent qualification (preferably in Travel &amp; Tourism, Business Administration, or related field).&middot; Experience: Minimum 3 years of experience in customer service within the travel, tourism, or visa services sector.&middot; Languages: Fluency in Arabic and English (mandatory).&middot; Availability: Must be able to join immediately.&middot; Location: Based in Riyadh, KSA.Key Skills &amp; Competencies&middot; Strong communication and interpersonal skills.&middot; Excellent customer handling and problem-solving abilities.&middot; Attention to detail and ability to work under pressure.&middot; Professional demeanor with a service-oriented attitude.&middot; Proficient in MS Office and general computer applications.Why Join BLS International&middot; Opportunity to work with a globally reputed organization.&middot; Professional and multicultural work environment.&middot; Career growth opportunities within an expanding global network.Job Type: Full-timePay: &#65020;4,500.00 - &#65020;5,000.00 per month

Customer Service Executive

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.
 
 
 As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.
 </li>
 <li>
 Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.
 </li>
 <li>
 Monitor and enforce quality standards, ensuring adherence to customer experience best practices.
 </li>
 <li>
 Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
 </li>
 <li>
 Ensure structured training and development plans for all team members, fostering continuous skill growth.
 </li>
 <li>
 Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.
 </li>
 <li>
 Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
 </li>
 <li>
 Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
 </li>
 <li>
 Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.
 </li>
 <li>
 Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.
 </li>
 <li>
 Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
 </li>
 <li>
 Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.
 </li>
 <li>
 Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.
 </li>
 <li>
 Escalate complex issues to senior management with clear action plans and recommendations.
 
 
 
 </li>
 </ul>
 Skills, Knowledge and Expertise
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 Minimum 6 months of experience in a contact center environment as a Team Manager.
 </li>
 <li>
 Fluent English (B2+ level), with strong verbal and written communication skills.
 </li>
 <li>
 Analytical and strategic mindset, with a passion for process improvement.
 </li>
 <li>
 Creative problem-solving abilities, with a proactive approach to operational challenges.
 </li>
 <li>
 Proven success in customer service management, with a track record of delivering exceptional results.
 </li>
 <li>
 Bachelor&rsquo;s degree or higher in a relevant field.
 </li>
 <li>
 Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.
 </li>
 <li>
 Strong people management skills, with the ability to inspire, motivate, and drive accountability.
 </li>
 <li>
 Proven ability to manage escalations and handle demanding customer interactions effectively.
 </li>
 <li>
 High-energy, results-oriented mindset, with a passion for delivering excellence.
 </li>
 <li>
 Flexibility to work onsite, adapting to dynamic operational needs.
 
 
 
 </li>
 </ul>
 
 Bonus Points for:
 
 
 
 <ul>
 <li>
 Experience in financial services, banking, insurance, or investment industries.
 </li>
 <li>
 COPC knowledge, with a strong grasp of customer service frameworks.
 </li>
 <li>
 Expertise in report development and data-driven decision-making.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 This is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.
</div>

Customer Service Team Leader - Contact Center - Saudi National

Eyewa

<div><div><h4 class="jobSectionHeader">Job overview</h4>
We are looking for an active and efficient Sales Advisor to join our retail team.
As a Sales Advisor, your duties and responsibilities will be to facilitate the sales by guiding customers towards their desired product and satisfy the customer by demonstrating the functions and other details.
You are responsible to create an attractive environment for the customers to maximize the sales. You should have a good knowledge of the company&rsquo;s products and their functions.
If your skills match our criteria and have customer service experience, then apply for this job now. We will love to meet you</div>
<div><h4 class="jobSectionHeader">
Responsibilities</h4><ul><li>
Recommend the products and services to the customers according to their taste and style.</li><li>
Ensure customer satisfaction.</li><li>
Maintain the quality of services provided to the customers.</li><li>
Run and operate cash registers for the business.</li><li>
Replenish the stock when required.</li><li>
Manage the merchandise promptly according to the demand.</li><li>
Provide details on return policies and handling procedures.</li><li>
Determine what is to be displayed on shelves and for what duration of time.</li><li>
Meet sales targets efficiently.</li><li>
Maintain friendly and good relations with the clients.</li><li>
Determine prospective sales opportunities.</li></ul></div>
<div><h4 class="jobSectionHeader">Requirements</h4><ul><li>
Bachelor&rsquo;s degree in Sales and Management or relevant field. A high school diploma will also be considered.</li><li>
Proven working experience as a Sales Advisor in a reputed organization or a similar role in the Retail Department.</li><li>
Proficient in Customer Relationship Management Software (Zoho or Freshsales) and MS Office.</li><li>
Excellent interpersonal skills.</li><li>
Good persuasive and analytical skills.</li><li>
Great interpersonal skills.</li><li>
Exceptional oral and written communication skills.</li><li>
Strong organizational skills.</li><li>
Ability to work in a team or individually as and when required.</li><li>
Ability to manage and handle multiple tasks.</li><li>
Outstanding problem-solving skills.</li><li>
Exceptional attention to detail.</li><li>
Hard-working individual.</li><li>
Good time management abilities.</li><li>
Strong decision-making skills.</li></ul></div></div>

Sales Advisor

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