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customer experience specialist Jobs in Riyadh

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advisory & professional services sales specialist

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Concentrix

Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

JD.COM

<div>
 
 About The Role
 
 
 
 We are seeking Saudi nationals with strong communication skills and a proven background in online customer service to join our operations team in Riyadh. The ideal candidate will handle customer inquiries and complaints, coordinate with logistics partners, and ensure customer satisfaction in line with company standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle customer complaints related to abnormal or delayed package deliveries.
 </li>
 <li>
 Investigate the root causes of delivery issues and coordinate with relevant teams to resolve or process claims.
 </li>
 <li>
 Assist the Project Manager in promoting solutions and ensuring timely problem resolution.
 </li>
 <li>
 Manage daily customer inquiries and abnormal cases, maintaining professional and empathetic communication.
 </li>
 <li>
 Coordinate with overseas service providers and internal departments to ensure smooth operations.
 </li>
 <li>
 Support the team in managing urgent or unexpected incidents during shifts and perform other tasks assigned by management.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Location: Riyadh
 </li>
 <li>
 Experience: Minimum 2 years of online customer service experience.
 </li>
 <li>
 Languages: Arabic &amp; English
 </li>
 <li>
 Skills: Strong problem-solving, communication, and multitasking skills. Reliable, responsive, and able to work under pressure with professionalism.
 
 
 </li>
 </ul>
 
 【About JD.com】
 
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company&rsquo;s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com&rsquo;s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China&rsquo;s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
 
 
 
 【Our Global Business】
 
 
 
 We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
 
 
 Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International
 
 
 
 【International Logistics】
 
 
 
 JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. &ldquo;JoyLogistics&rdquo; and &ldquo;JoyExpress&rdquo; are JINGDONG Logistics&rsquo; international business brands.
</div>

Customer Service - Saudi National

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س6,000 - ر.س7,500 / month
 
 
 
 Description
 
 
 
 Join us in redefining customer experience at Tabby!
 
 
 As a Customer Experience Representative, you&rsquo;ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role&mdash;it&rsquo;s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Engage with customers via chat and phone, providing prompt and effective solutions.
 </li>
 <li>
 Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
 </li>
 <li>
 Champion customer service excellence, ensuring policies and procedures align with company objectives.
 </li>
 <li>
 Analyze customer queries, identifying patterns and opportunities for service optimization.
 </li>
 <li>
 Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
 
 
 
 </li>
 </ul>
 
 Skills, Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
 </li>
 <li>
 Postgraduate degree in math, business, marketing, or finance (preferred).
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to think critically.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with a high level of self-awareness.
 </li>
 <li>
 Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
 </li>
 <li>
 Team player mindset, with the ability to build and maintain strong relationships across teams.
 </li>
 <li>
 Resilience under pressure, with a proactive approach to challenges.
 
 
 
 </li>
 </ul>
 Why Join Tabby?
 
 
 <ul>
 <li>
 Be part of an industry-leading fintech company redefining customer experience.
 </li>
 <li>
 Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
 </li>
 <li>
 Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
 </li>
 <li>
 Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.
 
 
 
 </li>
 </ul>
 
 If you're ready to set new benchmarks in customer experience, we want you on our team!
 
</div>

Customer Service Representative - Saudi National

The Cigna Group

<div>About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.
Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships.
About Cigna KSA
Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia&rsquo;s Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license &ndash; and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.
The role:
<ul><li>Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.</li><li>
Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.</li><li>
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.</li><li>
Mails or routes claim forms and supporting documentation to various units for final processing.</li><li>
Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.</li><li>
You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>
Minimum 1+ years of customer service experience analyzing and solving customer problems</li><li>
Call center experience</li><li>
Excellent English written and oral communication skills</li><li>
Arabic written and oral skill is a must</li><li>
Exceptional organizational and time-management focus</li><li>
Ability to perform in a high volume, fast paced call center environment</li><li>
Proven ability to work independently as well as a productive member of a team</li><li>
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer</li><li>
Extensive understanding in Medical Terminology is a PLUS</li><li>
Experience in healthcare insurance industry is required (financial/banking are welcome to apply)</li></ul> 
Conditions/Requirements:<ul><li>
Work in 24 x 7 rotation shifts.</li><li>
5 days a week.</li><li>
In split shifts (some hours in the morning and remaining hours in the afternoon or evening)</li><li>
During public holidays</li></ul>
Our Offer:
<ul><li>VIP Healthcare Insurance Plan</li><li>
Professional learning programs to help you grow your career at Cigna</li><li>
Superb office location at Riyadh Front</li></ul>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Eyewa

<div><div><h4 class="jobSectionHeader">Job overview</h4>
We are looking for an active and efficient Sales Advisor to join our retail team.
As a Sales Advisor, your duties and responsibilities will be to facilitate the sales by guiding customers towards their desired product and satisfy the customer by demonstrating the functions and other details.
You are responsible to create an attractive environment for the customers to maximize the sales. You should have a good knowledge of the company&rsquo;s products and their functions.
If your skills match our criteria and have customer service experience, then apply for this job now. We will love to meet you</div>
<div><h4 class="jobSectionHeader">
Responsibilities</h4><ul><li>
Recommend the products and services to the customers according to their taste and style.</li><li>
Ensure customer satisfaction.</li><li>
Maintain the quality of services provided to the customers.</li><li>
Run and operate cash registers for the business.</li><li>
Replenish the stock when required.</li><li>
Manage the merchandise promptly according to the demand.</li><li>
Provide details on return policies and handling procedures.</li><li>
Determine what is to be displayed on shelves and for what duration of time.</li><li>
Meet sales targets efficiently.</li><li>
Maintain friendly and good relations with the clients.</li><li>
Determine prospective sales opportunities.</li></ul></div>
<div><h4 class="jobSectionHeader">Requirements</h4><ul><li>
Bachelor&rsquo;s degree in Sales and Management or relevant field. A high school diploma will also be considered.</li><li>
Proven working experience as a Sales Advisor in a reputed organization or a similar role in the Retail Department.</li><li>
Proficient in Customer Relationship Management Software (Zoho or Freshsales) and MS Office.</li><li>
Excellent interpersonal skills.</li><li>
Good persuasive and analytical skills.</li><li>
Great interpersonal skills.</li><li>
Exceptional oral and written communication skills.</li><li>
Strong organizational skills.</li><li>
Ability to work in a team or individually as and when required.</li><li>
Ability to manage and handle multiple tasks.</li><li>
Outstanding problem-solving skills.</li><li>
Exceptional attention to detail.</li><li>
Hard-working individual.</li><li>
Good time management abilities.</li><li>
Strong decision-making skills.</li></ul></div></div>

Sales Advisor

Explore 1348+ Customer service advisor in Riyadh this December. Find roles across top companies and apply now to boost your career.

1348 customer service advisor jobs IN Riyadh

Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh

Customer Service Trainer - KSA Residence

Customer Service Quality Specialist - KSA Residence

Customer Service - Saudi National

Customer Service Representative - Saudi National

Customer Service Representative - Saudi National

Sales Advisor