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application support specialist

customer service advisor

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Customer Support Ops
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  ر.س11,000 / month
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 <br/>
 <br/>
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
  </li>
  <li>
   Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
  </li>
  <li>
   Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
  </li>
  <li>
   Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
  </li>
  <li>
   Participate in Quality Calibrations sessions
  </li>
  <li>
   Provide recommendations for procedural improvements (NHT student feedback)
  </li>
  <li>
   Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge and Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You have 5+ years of experience in customer service, with a proven track record of success
  </li>
  <li>
   You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
  </li>
  <li>
   You have a bachelor's degree in a related field (e.g. communication, psychology, business)
  </li>
  <li>
   You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
  </li>
  <li>
   You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
  </li>
  <li>
   You are able to work independently and as part of a team.
  </li>
  <li>
   You have Excellent organizational and time management skills.
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with designing and facilitating virtual and face to face training.
  </li>
  <li>
   Knowledge of adult learning principles and instructional methodologies in training and development.
  </li>
  <li>
   Experience with learning management systems (LMS or LXP).
  </li>
  <li>
   Certification in customer service training or related soft skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
</div>


Customer Service Trainer - KSA Residence

<div>
 <strong>
  Department:
 </strong>
 Customer Support Ops
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Compensation:
 </strong>
 ر.س11,000 / month
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Tabby
 </strong>
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 <br/>
 <br/>
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 <br/>
 <br/>
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 <br/>
 <br/>
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 <br/>
 <br/>
 We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.
 <br/>
 <br/>
 As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.
  </li>
  <li>
   Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.
  </li>
  <li>
   Monitor and enforce quality standards, ensuring adherence to customer experience best practices.
  </li>
  <li>
   Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
  </li>
  <li>
   Ensure structured training and development plans for all team members, fostering continuous skill growth.
  </li>
  <li>
   Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.
  </li>
  <li>
   Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
  </li>
  <li>
   Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
  </li>
  <li>
   Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.
  </li>
  <li>
   Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.
  </li>
  <li>
   Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
  </li>
  <li>
   Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.
  </li>
  <li>
   Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.
  </li>
  <li>
   Escalate complex issues to senior management with clear action plans and recommendations.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Skills, Knowledge and Expertise
 <br/>
 <br/>
 <strong>
  Required:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 years of experience in a contact center environment as a Team Manager.
  </li>
  <li>
   Fluent English (B2+ level), with strong verbal and written communication skills.
  </li>
  <li>
   Analytical and strategic mindset, with a passion for process improvement.
  </li>
  <li>
   Creative problem-solving abilities, with a proactive approach to operational challenges.
  </li>
  <li>
   Proven success in customer service management, with a track record of delivering exceptional results.
  </li>
  <li>
   Bachelor&rsquo;s degree or higher in a relevant field.
  </li>
  <li>
   Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.
  </li>
  <li>
   Strong people management skills, with the ability to inspire, motivate, and drive accountability.
  </li>
  <li>
   Proven ability to manage escalations and handle demanding customer interactions effectively.
  </li>
  <li>
   High-energy, results-oriented mindset, with a passion for delivering excellence.
  </li>
  <li>
   Flexibility to work onsite, adapting to dynamic operational needs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Bonus Points for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in financial services, banking, insurance, or investment industries.
  </li>
  <li>
   COPC knowledge, with a strong grasp of customer service frameworks.
  </li>
  <li>
   Expertise in report development and data-driven decision-making.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 This is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.
</div>


Customer Service Team Leader - Contact Center - Saudi National

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Tabby</b> creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.<br>
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.<br>
<br>
We are seeking a skilled Customer Service Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English, and have a strong understanding of customer service principles and practices as well as cultural nuances of the GCC region. In this role, you will be responsible for monitoring, evaluating and improving the quality of our customer service interactions to ensure customer satisfaction and retention.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li>
<li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li>
<li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li>
<li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li>
<li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices</li>
<li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Requirements:</b></h3><br>
<ul>
<li>
Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken.</li>
<li>Proven experience in a customer service quality assurance role.</li>
<li>Strong knowledge of customer service principles and practices.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
Bachelor's degree in business administration, marketing, or a related field<br>
<li>
</li></ul><div><b>Preferred qualifications:</b></div><br>
<div></div><ul><li>
Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Customer Service Quality Specialist - KSA Residence

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Customer Service Agent for Contact Handling</b>, you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Respond to customer inquiries via live chat promptly and professionally</li><li>
Resolve issues efficiently or escalate when needed</li><li>
Manage multiple chats while maintaining accuracy and quality</li><li>
Log interactions and updates accurately in the system</li><li>
Follow company guidelines and communication standards</li><li>
Collaborate with internal teams to address customer needs</li><li>
Meet performance targets (e.g., response time, CSAT)</li><li>
Stay informed about products, services, and policies</li><li>
Report recurring issues or trends to supervisors</li><li>
Handle customer data with care and maintain confidentiality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Previous experience in a customer service role, preferably in live chat or digital support channels</li><li>
Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction</li><li>
Typing speed and accuracy suitable for handling multiple chats simultaneously</li><li>
Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically</li><li>
Problem-solving skills to resolve issues quickly and effectively within the chat environment</li><li>
Ability to multitask and stay organized in a high-volume, fast-paced setting</li><li>
Team player with good interpersonal skills and a collaborative attitude</li><li>
Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Service Agents for Contact Handling (Saudi Nationals Only)

District Group

<p><b>Full Job Description: </b>We are seeking a passionate and knowledgeable Arabic speaking Beauty Advisor to join our team in Riyadh. This role focuses on makeup, skincare, and fragrances, where you will play a key role in delivering personalized customer experiences, showcasing expert product knowledge, and achieving sales goals.</p><p><b>Key Responsibilities:</b></p><p><b>1. Customer Consultation:</b></p><p>* Engage with customers to understand their beauty needs * Provide tailored product recommendations for skincare, makeup, and fragrance</p><p><b>2. Product Demonstration:</b></p><p>* Showcase beauty products through live tutorials and expert advice * Assist customers in selecting the right fragrance</p><p><b>3. Sales &amp; Targets:</b></p><p>* Achieve and exceed sales goals by promoting new collections and special offers</p><p>* Upsell and cross-sell products based on customer needs</p><p><b>4. Product Knowledge:</b></p><p>* Stay updated on the latest beauty trends and product innovations * Educate customers on ingredients, benefits, and proper usage</p><p><b>5. Customer Service Excellence</b>:</p><p>* Deliver a welcoming and professional shopping experience</p><p>* Address product-related inquiries with expertise</p><p><b>6. Visual Merchandising: </b> * Maintain an organized and visually appealing beauty section * Ensure stock is replenished and displayed effectively</p><p><b>7. Promotions &amp; Events: </b></p><p>* Support product launches and in-store events</p><p>* Provide professional beauty consultations during promotional campaigns</p><p><b>8. Inventory Management: </b></p><p>* Monitor stock levels and report replenishment needs</p><p><b>9. Beauty Services: </b></p><p>Provide makeup application, skincare consultations, or fragrance matching, if applicable</p><p><b>Qualifications:</b></p><p>1. Minimum two years of experience as a Beauty Advisor (required)</p><p>2. Proficiency in Arabic and English (required)</p><p><b>How to Apply:</b> Send your CV to careers@districtgroup.ae with the subject line: &quot;<b>Beauty Advisor</b>&quot; Or submit your application through our careers page: https://www.districtgroup.ae/careers</p><p>We look forward to welcoming dedicated professionals who are passionate about the beauty industry!</p><p>Job Type: Full-time</p>

Beauty Advisor – Makeup, Skincare, & Fragrance | Luxury Cosmetics Department - Arabic speakers

Eyewa

<div><div><h4 class="jobSectionHeader"><b>Job overview</b></h4><p>
We are looking for an active and efficient Sales Advisor to join our retail team.
</p><p>As a Sales Advisor, your duties and responsibilities will be to facilitate the sales by guiding customers towards their desired product and satisfy the customer by demonstrating the functions and other details.
</p><p>You are responsible to create an attractive environment for the customers to maximize the sales. You should have a good knowledge of the company&rsquo;s products and their functions.</p><p>
If your skills match our criteria and have customer service experience, then apply for this job now. We will love to meet you</p></div>
<div><h4 class="jobSectionHeader"><b>
Responsibilities</b></h4><ul><li>
Recommend the products and services to the customers according to their taste and style.</li><li>
Ensure customer satisfaction.</li><li>
Maintain the quality of services provided to the customers.</li><li>
Run and operate cash registers for the business.</li><li>
Replenish the stock when required.</li><li>
Manage the merchandise promptly according to the demand.</li><li>
Provide details on return policies and handling procedures.</li><li>
Determine what is to be displayed on shelves and for what duration of time.</li><li>
Meet sales targets efficiently.</li><li>
Maintain friendly and good relations with the clients.</li><li>
Determine prospective sales opportunities.</li></ul></div>
<div><h4 class="jobSectionHeader"><b>Requirements</b></h4><ul><li>
Bachelor&rsquo;s degree in Sales and Management or relevant field. A high school diploma will also be considered.</li><li>
Proven working experience as a Sales Advisor in a reputed organization or a similar role in the Retail Department.</li><li>
Proficient in Customer Relationship Management Software (Zoho or Freshsales) and MS Office.</li><li>
Excellent interpersonal skills.</li><li>
Good persuasive and analytical skills.</li><li>
Great interpersonal skills.</li><li>
Exceptional oral and written communication skills.</li><li>
Strong organizational skills.</li><li>
Ability to work in a team or individually as and when required.</li><li>
Ability to manage and handle multiple tasks.</li><li>
Outstanding problem-solving skills.</li><li>
Exceptional attention to detail.</li><li>
Hard-working individual.</li><li>
Good time management abilities.</li><li>
Strong decision-making skills.</li></ul></div></div>

Sales Advisor

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Customer Service Agent for Government Relations</b>, you'll be a vital link between our customers and government bodies, directly managing escalated complaints. This specialized role requires a deep understanding of e-commerce law in <b>KSA</b> to resolve complex issues and ensure regulatory compliance. You'll contribute to process improvements and provide key insights, leveraging your strong analytical skills to maintain our excellent relationship with government partners.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Periodically reviewing local complaint management processes to identify pain points</li><li>
Directly involving in complaint management processes in cases where further investigation of Trendyol internal teams required</li><li>
Contributing flow improvement projects in ticketing systems</li><li>
Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need</li><li>
Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Experience in retail and e-commerce law, government escalations and regulatory compliance in the KSA.</li><li>
In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, data protection in KSA law</li><li>
Strong Arabic language written and verbal communication skills</li><li>
Ability to work in a fast-paced and ever-changing environment</li><li>
Analytical thinking and problem-solving abilities, team work</li><li>
Capable of multitasking, ability to manage stress and strict deadlines</li><li>
Excellent research and follow-up abilities</li><li>
Solid skills using MS office tools</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Service Agents for Government Relations (Saudi Nationals Only)

Explore 1206+ Customer service advisor in Riyadh this September. Find roles across top companies and apply now to boost your career.