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customer service advisor

الرميح للسيارات

Location: Saudi Arabia Employment Type: Full-Time Industry: Automotive / After-Sales ServicesJob SummaryWe are seeking a professional and customer-oriented Automotive Service Advisor to join our after-sales service team. The Service Advisor will act as the primary point of contact between customers and the service department, ensuring a smooth service experience while maintaining high standards of customer satisfaction, operational efficiency, and service quality.The ideal candidate should possess strong technical knowledge of automotive maintenance, excellent communication skills, and the ability to coordinate effectively with technicians and customers.Key Responsibilities<ul><li>Greet customers and professionally handle vehicle service requests.</li><li>Conduct initial vehicle inspection and accurately record customer concerns and service requirements.</li><li>Prepare repair orders and service estimates according to company policies.</li><li>Explain recommended repairs, maintenance schedules, and service procedures to customers clearly.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and timely completion of work.</li><li>Monitor the progress of service orders and keep customers informed about repair status.</li><li>Ensure all documentation and service records are properly completed and maintained.</li><li>Promote additional services, maintenance packages, and genuine spare parts when appropriate.</li><li>Deliver completed vehicles to customers and explain the work performed.</li><li>Handle customer complaints professionally and escalate issues when necessary.</li><li>Ensure compliance with company policies, safety standards, and quality control procedures.</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field is preferred.</li><li>Professional certifications in automotive service management are an advantage.</li></ul>Experience Requirements<ul><li>Minimum 2&ndash;5 years of experience as a Service Advisor or Automotive Service Consultant.</li><li>Experience working in automotive dealerships or authorized service centers is highly preferred.</li><li>Familiarity with automotive service systems and workshop operations.</li></ul>Required Skills<ul><li>Strong knowledge of automotive maintenance and repair processes.</li><li>Excellent customer service and communication skills.</li><li>Ability to prepare repair orders, cost estimates, and service documentation.</li><li>Good organizational and multitasking abilities.</li><li>Ability to work under pressure and meet service deadlines.</li><li>Basic computer skills and experience using ERP or workshop management systems.</li><li>Strong problem-solving and conflict resolution skills.</li></ul>Key Performance Indicators (KPIs)<ul><li>Customer Satisfaction Score (CSI)</li><li>Service revenue per customer</li><li>Workshop productivity and efficiency</li><li>Repair order accuracy</li><li>Customer retention rate</li><li>Service upselling performance</li></ul>Pay: ﷼2,500.00 - ﷼3,500.00 per hourExpected hours: 48.0 per weekWork Location: In person

Warranty Advisor & Services Center

Ebra | إبراء

<div>
 As a Financial Customer Care Advisor, you will serve as the first point of contact for debtors engaging with Ebra's platform. You'll deliver respectful, compliant, and effective support across channels such as WhatsApp, voice AI, SMS, and email&mdash;making the repayment experience more human, helpful, and seamless
 
 
 بصفتك
 
 مستشار خدمة عملاء مالي
 
 ، ستكون نقطة الاتصال الأولى للمدينين المتعاملين مع منصة Ebra. ستقدم دعمًا محترمًا ومتوافقًا وفعّالًا عبر قنوات متعددة مثل واتساب، والذكاء الاصطناعي الصوتي، والرسائل النصية القصيرة، والبريد الإلكتروني &mdash; مما يجعل تجربة السداد أكثر إنسانية، وسلاسة، وفائدة
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Engage with debtors via WhatsApp, AI voice calls, SMS, and email using Ebra's omnichannel platform
 </li>
 <li>
 Assist with login, identity verification (e.g., Nafath), and secure access to account details
 </li>
 <li>
 Explain payment options, including discounts, installment plans, and due dates
 </li>
 <li>
 Handle questions, complaints, and disputes in a professional and timely manner
 </li>
 <li>
 Ensure all communications meet SAMA, PDPL, and company compliance standards
 </li>
 <li>
 Document all interactions in Ebra's CRM and internal dashboards
 </li>
 <li>
 Escalate edge cases or flagged issues to compliance or legal teams as needed
 </li>
 <li>
 Work collaboratively with Operations and Tech to improve workflows and the customer journey
 
 
 </li>
 </ul>
 
 المسؤوليات الرئيسية:
 
 
 
 <ul>
 <li>
 التفاعل مع المدينين عبر واتساب، المكالمات الصوتية بالذكاء الاصطناعي، الرسائل النصية القصيرة، والبريد الإلكتروني باستخدام منصة Ebra متعددة القنوات
 </li>
 <li>
 المساعدة في تسجيل الدخول، التحقق من الهوية (مثل: منصة نفاذ)، والوصول الآمن إلى تفاصيل الحساب
 </li>
 <li>
 شرح خيارات الدفع، بما في ذلك الخصومات، وخطط التقسيط، وتواريخ الاستحقاق
 </li>
 <li>
 التعامل مع الاستفسارات، الشكاوى، والنزاعات بمهنية وفي الوقت المناسب
 </li>
 <li>
 التأكد من أن جميع الاتصالات تتوافق مع معايير مؤسسة النقد العربي السعودي (SAMA)، ونظام حماية البيانات الشخصية (PDPL)، وسياسات الشركة
 </li>
 <li>
 توثيق جميع التفاعلات في نظام إدارة علاقات العملاء (CRM) ولوحات المتابعة الداخلية الخاصة بـ Ebra
 </li>
 <li>
 تصعيد الحالات الخاصة أو المشكلات الحساسة إلى فرق الامتثال أو الشؤون القانونية عند الحاجة
 
 
 </li>
 </ul>
 العمل بشكل تعاوني مع فرق
 
 العمليات والتقنية
 
 لتحسين سير العمل وتجربة العميل
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Fluent in Arabic (native) and English (experienced level)
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Comfortable using CRM tools, dashboards, and digital platforms
 </li>
 <li>
 Ability to thrive in a fast-paced, tech-enabled, high-autonomy environment
 
 
 </li>
 </ul>
 
 المتطلبات :
 
 
 
 <ul>
 <li>
 إجادة تامة للغة العربية (كلغة أم) واللغة الإنجليزية (بمستوى مهني)
 </li>
 <li>
 مهارات ممتازة في التواصل الشفهي والكتابي
 </li>
 <li>
 القدرة على استخدام أدوات إدارة علاقات العملاء (CRM)، ولوحات المتابعة، والمنصات الرقمية بكل كفاءة
 </li>
 <li>
 القدرة على العمل والنجاح في بيئة سريعة الوتيرة، مدعومة بالتقنية، وتتميز بقدر عالٍ من الاستقلالية
 </li>
 </ul>
</div>

Financial Customer Care Advisor , مستشار خدمة عملاء

Chalhoub Group

<div>
 On behalf of
 
 Zimmermann
 
 , we are hiring for
 
 C
 
 
 lient Advisors
 
 to join team in Kingdom Mall, Riyadh.
 
 
 Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 We are searching for candidates who embody the Zimmermann brand, bringing optimism, creativity and sophistication to everything they do.
 
 
 We are looking for candidates with experience in a luxury retail environment, and who are passionate about creating an elevated and memorable client service experience. We value impeccable attention to detail, strong communication skills and the ability to achieve goals!
 
 
 
 As a Client Advisor, Your Key Responsibilities Include
 
 
 
 <ul>
 <li>
 Providing our clients with a memorable shopping experience
 </li>
 <li>
 Establishing and developing relationships with Zimmermann clients
 </li>
 <li>
 Achieving sales targets and upholding Zimmermann brand standards including store presentation and stock and inventory
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Experience within a client facing role in Luxury Fashion retail
 </li>
 <li>
 Ability to build strong, genuine relationships with clients.
 </li>
 <li>
 Excellent organisation skills and high attention to detail
 </li>
 <li>
 Passion for creating an amazing client experience that exceeds the client's expectations.
 </li>
 <li>
 Enthusiastic team player
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 <ul>
 <li>
 Bespoke development plans and access to strong mentors and industry leaders.
 </li>
 <li>
 Ongoing training and development to grow your career within a luxury fashion brand.
 </li>
 <li>
 Seasonal uniform provided to all team members.
 </li>
 <li>
 Generous employee discount and bonus structure.
 
 
 </li>
 </ul>
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Client Advisor- Zimmermann, Kingdom Mall, Riyadh

IZIL Beauty

Job Title: Beauty AdvisorDepartment: Spa &amp; StoreReports To: Spa &amp; Store ManagerJob SummaryThe Beauty Advisor plays a key role in supporting the Store Manager and Senor Beauty Advisor in creating an exceptional shopping experience for customers. This position is responsible for maintaining high-quality standards aligned with IZIL Cosmetics Trading LLC, ensuring outstanding customer service, and contributing to the overall success of the store. The Sales Advisor fosters a welcoming environment, engages with customers professionally, and drives sales through product knowledge and personalized recommendations.Key ResponsibilitiesThe responsibilities of this role include, but are not limited to, the following:Customer Engagement &amp; Sales Assist customers by providing product information and recommendations based on their needs. Approach customers proactively, offering expert advice and personalized service to encourage sales. Handle customer inquiries, process transactions, and manage returns professionally and efficiently. Resolve customer complaints with patience and a problem-solving mindset, ensuring customersatisfaction. Maintain an in-depth understanding of the product range, promotions, and company policies.Store Operations &amp; Merchandising Arrange and maintain merchandise displays based on popularity, trends, and company guidelines. Ensure shelves are stocked, clean, and visually appealing to enhance the customer experience. Monitor inventory levels, report stock shortages, and assist in unloading new shipments. Accurately process sales transactions using the point-of-sale system and handle daily revenue closing.Administrative &amp; Team Support Record customer orders and update relevant details in the company database. Assist in maintaining an organized and hygienic store environment in compliance with companystandards. Collaborate with team members to meet sales targets and contribute to overall store success. Demonstrate a commitment to continuous learning, staying updated on industry trends and companypolicies.Skills &amp; Qualifications Strong communication and interpersonal skills with a customer-focused approach. Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced retail environment. Proficiency in handling sales transactions and working with computer-based systems. Problem-solving skills and a proactive attitude to drive sales and enhance customer satisfaction. Previous experience in retail, cosmetics, or customer service is a plus.Why Join Us?At IZIL, we value professionalism, teamwork, and a passion for delivering top-tier customer experiences. As aSales Advisor, you will have the opportunity to grow your skills, interact with a dynamic customer base, andcontribute to the success of a thriving beauty and wellness brandPay: ﷼6,000.00 - ﷼6,500.00 per monthApplication Question(s):<ul><li>Are you a Saudi national (KSA nationality)?</li></ul>Experience:<ul><li>cosmetics / skincare retail field: 3 years (Preferred)</li></ul>Work Location: In person

Beauty Advisor

Clean Life

Job DescriptionJob Title: Customer Services and Quality SpecialistLocation: Saudi Arabia, RiyadhJob Type: Full-TimeJob Summary:We are seeking a detail-oriented and customer-focused Customer Services &amp; Quality Specialist to manage customer interactions, ensure service quality, and drive continuous improvement across all customer touchpoints. The role is responsible for maintaining high customer satisfaction, monitoring service standards, and enhancing operational efficiency.Key Responsibilities:- Monitor and evaluate customer interactions (calls, chats, emails)- Conduct quality audits and maintain QA scorecards- Ensure compliance with service standards, policies, and procedures- Track and analyze KPIs such as CSAT, SLA, FCR, and AHT- Identify performance gaps and provide actionable improvement recommendations- Prepare regular performance and quality reports for management- Analyze customer feedback and identify recurring issues- Conduct Root Cause Analysis (RCA) and implement CAPA actions- Drive continuous improvement initiatives to enhance customer experience- Provide coaching and feedback to customer service agents- Support onboarding and training of new team members- Develop and maintain SOPs and service guidelines- Coordinate with internal departments to resolve customer issues efficiently- Escalate complex or critical cases when required- Ensure smooth communication and alignment across teamsQualifications &amp; Requirements- Bachelor&rsquo;s degree in Business Administration, MIS, or related field.- Minimum 3&ndash;5 years of experience in customer service, quality assurance, or call center operations.- Strong experience in handling customer complaints and high-volume interactions.- Familiarity with CRM systems (Salesforce, Zoho, Odoo, etc.).- Knowledge of SLA, KPI monitoring, and quality standards.- Strong analytical and problem-solving skills.- Excellent communication skills.- Ability to work under pressure and manage multiple tasks.- Experience in services sector is preferred.الوصف الوظيفيالمسمى الوظيفي: أخصائي خدمات العملاء والجودة الموقع: المملكة العربية السعودية، الرياض نوع الوظيفة: دوام كاململخص الوظيفةنبحث عن أخصائي خدمات عملاء وجودة يتمتع بالدقة والتركيز على العميل، لإدارة تفاعلات العملاء، وضمان جودة الخدمة، وقيادة مبادرات التحسين المستمر عبر جميع نقاط التواصل مع العميل. تهدف هذه الوظيفة إلى الحفاظ على مستويات عالية من رضا العملاء، ومراقبة معايير الخدمة، وتعزيز الكفاءة التشغيلية.المهام والمسؤوليات<ul><li>مراقبة وتقييم تفاعلات العملاء (المكالمات، المحادثات، البريد الإلكتروني)</li><li>إجراء تدقيقات الجودة والحفاظ على نماذج تقييم الأداء (QA Scorecards)</li><li>ضمان الالتزام بمعايير الخدمة والسياسات والإجراءات المعتمدة</li><li>متابعة وتحليل مؤشرات الأداء الرئيسية مثل (CSAT، SLA، FCR، AHT)</li><li>تحديد فجوات الأداء وتقديم توصيات عملية للتحسين</li><li>إعداد تقارير دورية عن الأداء والجودة للإدارة</li><li>تحليل ملاحظات العملاء وتحديد المشكلات المتكررة</li><li>إجراء تحليل الأسباب الجذرية (RCA) وتنفيذ الإجراءات التصحيحية والوقائية (CAPA)</li><li>قيادة مبادرات التحسين المستمر لتعزيز تجربة العميل</li><li>تقديم التوجيه والتغذية الراجعة لموظفي خدمة العملاء</li><li>دعم عمليات التهيئة والتدريب للموظفين الجدد</li><li>تطوير وتحديث إجراءات العمل القياسية (SOPs) وإرشادات الخدمة</li><li>التنسيق مع الإدارات الداخلية لحل مشكلات العملاء بكفاءة</li><li>تصعيد الحالات المعقدة أو الحرجة عند الحاجة</li><li>ضمان سلاسة التواصل والتنسيق بين الفرق المختلفة</li></ul>المؤهلات والمتطلبات<ul><li>درجة البكالوريوس في إدارة الأعمال، نظم المعلومات الإدارية (MIS)، أو مجال ذي صلة</li><li>خبرة لا تقل عن 3&ndash;5 سنوات في خدمة العملاء أو ضمان الجودة أو مراكز الاتصال</li><li>خبرة قوية في التعامل مع شكاوى العملاء والتعامل مع حجم كبير من التفاعلات</li><li>الإلمام بأنظمة إدارة علاقات العملاء (CRM) مثل Salesforce، Zoho، Odoo وغيرها</li><li>معرفة بمفاهيم SLA ومتابعة مؤشرات الأداء (KPIs) ومعايير الجودة</li><li>مهارات تحليلية قوية وقدرة عالية على حل المشكلات</li><li>مهارات تواصل ممتازة</li><li>القدرة على العمل تحت الضغط وإدارة مهام متعددة</li><li>يُفضل وجود خبرة في قطاع الخدمات</li></ul>موقع العمل: بشكل شخصي

Customer service quality assurance

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س6,000 - ر.س7,500 / month
 
 
 
 Description
 
 
 
 Join us in redefining customer experience at Tabby!
 
 
 As a Customer Experience Representative, you&rsquo;ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role&mdash;it&rsquo;s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Engage with customers via chat and phone, providing prompt and effective solutions.
 </li>
 <li>
 Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
 </li>
 <li>
 Champion customer service excellence, ensuring policies and procedures align with company objectives.
 </li>
 <li>
 Analyze customer queries, identifying patterns and opportunities for service optimization.
 </li>
 <li>
 Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
 
 
 
 </li>
 </ul>
 
 Skills, Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
 </li>
 <li>
 Postgraduate degree in math, business, marketing, or finance (preferred).
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to think critically.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with a high level of self-awareness.
 </li>
 <li>
 Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
 </li>
 <li>
 Team player mindset, with the ability to build and maintain strong relationships across teams.
 </li>
 <li>
 Resilience under pressure, with a proactive approach to challenges.
 
 
 
 </li>
 </ul>
 Why Join Tabby?
 
 
 <ul>
 <li>
 Be part of an industry-leading fintech company redefining customer experience.
 </li>
 <li>
 Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
 </li>
 <li>
 Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
 </li>
 <li>
 Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.
 
 
 
 </li>
 </ul>
 
 If you're ready to set new benchmarks in customer experience, we want you on our team!
 
</div>

Customer Service Representative - Saudi National

Eyewa

<div><div><h4 class="jobSectionHeader">Job overview</h4>
We are looking for an active and efficient Sales Advisor to join our retail team.
As a Sales Advisor, your duties and responsibilities will be to facilitate the sales by guiding customers towards their desired product and satisfy the customer by demonstrating the functions and other details.
You are responsible to create an attractive environment for the customers to maximize the sales. You should have a good knowledge of the company&rsquo;s products and their functions.
If your skills match our criteria and have customer service experience, then apply for this job now. We will love to meet you</div>
<div><h4 class="jobSectionHeader">
Responsibilities</h4><ul><li>
Recommend the products and services to the customers according to their taste and style.</li><li>
Ensure customer satisfaction.</li><li>
Maintain the quality of services provided to the customers.</li><li>
Run and operate cash registers for the business.</li><li>
Replenish the stock when required.</li><li>
Manage the merchandise promptly according to the demand.</li><li>
Provide details on return policies and handling procedures.</li><li>
Determine what is to be displayed on shelves and for what duration of time.</li><li>
Meet sales targets efficiently.</li><li>
Maintain friendly and good relations with the clients.</li><li>
Determine prospective sales opportunities.</li></ul></div>
<div><h4 class="jobSectionHeader">Requirements</h4><ul><li>
Bachelor&rsquo;s degree in Sales and Management or relevant field. A high school diploma will also be considered.</li><li>
Proven working experience as a Sales Advisor in a reputed organization or a similar role in the Retail Department.</li><li>
Proficient in Customer Relationship Management Software (Zoho or Freshsales) and MS Office.</li><li>
Excellent interpersonal skills.</li><li>
Good persuasive and analytical skills.</li><li>
Great interpersonal skills.</li><li>
Exceptional oral and written communication skills.</li><li>
Strong organizational skills.</li><li>
Ability to work in a team or individually as and when required.</li><li>
Ability to manage and handle multiple tasks.</li><li>
Outstanding problem-solving skills.</li><li>
Exceptional attention to detail.</li><li>
Hard-working individual.</li><li>
Good time management abilities.</li><li>
Strong decision-making skills.</li></ul></div></div>

Sales Advisor

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