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customer service advisor

الرميح للسيارات

Location: Saudi Arabia Employment Type: Full-Time Industry: Automotive / After-Sales ServicesJob SummaryWe are seeking a professional and customer-oriented Automotive Service Advisor to join our after-sales service team. The Service Advisor will act as the primary point of contact between customers and the service department, ensuring a smooth service experience while maintaining high standards of customer satisfaction, operational efficiency, and service quality.The ideal candidate should possess strong technical knowledge of automotive maintenance, excellent communication skills, and the ability to coordinate effectively with technicians and customers.Key Responsibilities<ul><li>Greet customers and professionally handle vehicle service requests.</li><li>Conduct initial vehicle inspection and accurately record customer concerns and service requirements.</li><li>Prepare repair orders and service estimates according to company policies.</li><li>Explain recommended repairs, maintenance schedules, and service procedures to customers clearly.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and timely completion of work.</li><li>Monitor the progress of service orders and keep customers informed about repair status.</li><li>Ensure all documentation and service records are properly completed and maintained.</li><li>Promote additional services, maintenance packages, and genuine spare parts when appropriate.</li><li>Deliver completed vehicles to customers and explain the work performed.</li><li>Handle customer complaints professionally and escalate issues when necessary.</li><li>Ensure compliance with company policies, safety standards, and quality control procedures.</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field is preferred.</li><li>Professional certifications in automotive service management are an advantage.</li></ul>Experience Requirements<ul><li>Minimum 2&ndash;5 years of experience as a Service Advisor or Automotive Service Consultant.</li><li>Experience working in automotive dealerships or authorized service centers is highly preferred.</li><li>Familiarity with automotive service systems and workshop operations.</li></ul>Required Skills<ul><li>Strong knowledge of automotive maintenance and repair processes.</li><li>Excellent customer service and communication skills.</li><li>Ability to prepare repair orders, cost estimates, and service documentation.</li><li>Good organizational and multitasking abilities.</li><li>Ability to work under pressure and meet service deadlines.</li><li>Basic computer skills and experience using ERP or workshop management systems.</li><li>Strong problem-solving and conflict resolution skills.</li></ul>Key Performance Indicators (KPIs)<ul><li>Customer Satisfaction Score (CSI)</li><li>Service revenue per customer</li><li>Workshop productivity and efficiency</li><li>Repair order accuracy</li><li>Customer retention rate</li><li>Service upselling performance</li></ul>Job Type: Full-timePay: ﷼3,500.00 per monthWork Location: In person

Automotive Service Advisor

Chalhoub Group

<div>
 On behalf of
 
 Zimmermann
 
 , we are hiring for
 
 C
 
 
 lient Advisors
 
 to join team in Kingdom Mall, Riyadh.
 
 
 Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 We are searching for candidates who embody the Zimmermann brand, bringing optimism, creativity and sophistication to everything they do.
 
 
 We are looking for candidates with experience in a luxury retail environment, and who are passionate about creating an elevated and memorable client service experience. We value impeccable attention to detail, strong communication skills and the ability to achieve goals!
 
 
 
 As a Client Advisor, Your Key Responsibilities Include
 
 
 
 <ul>
 <li>
 Providing our clients with a memorable shopping experience
 </li>
 <li>
 Establishing and developing relationships with Zimmermann clients
 </li>
 <li>
 Achieving sales targets and upholding Zimmermann brand standards including store presentation and stock and inventory
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Experience within a client facing role in Luxury Fashion retail
 </li>
 <li>
 Ability to build strong, genuine relationships with clients.
 </li>
 <li>
 Excellent organisation skills and high attention to detail
 </li>
 <li>
 Passion for creating an amazing client experience that exceeds the client's expectations.
 </li>
 <li>
 Enthusiastic team player
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 <ul>
 <li>
 Bespoke development plans and access to strong mentors and industry leaders.
 </li>
 <li>
 Ongoing training and development to grow your career within a luxury fashion brand.
 </li>
 <li>
 Seasonal uniform provided to all team members.
 </li>
 <li>
 Generous employee discount and bonus structure.
 
 
 </li>
 </ul>
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Client Advisor- Zimmermann, Kingdom Mall, Riyadh

Toby's Estate Coffee Roasters

Job Summary: We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of professionalism.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls to follow up with customers or provide required information.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer complaints and escalate complex issues to the appropriate department.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Meet individual and team performance targets (e.g., call handling time, resolution rate).</li><li>Handle customer feedback with patience and empathy.</li><li>Collaborate with colleagues and other departments to improve customer service.</li><li>Adhere to call center policies, procedures, and quality standards.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in a call center or customer service role is preferred.</li><li>Strong communication skills in [English/Arabic or both as required].</li><li>Good problem-solving and conflict-resolution skills.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Positive attitude, patience, and empathy when dealing with customers.</li></ul>Education &amp; Experience:<ul><li>High school or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Prior customer service or call center experience is an advantage.</li></ul>Work Conditions:<ul><li>Ability to work shifts, weekends, and holidays if required.</li></ul>Job Type: Full-time

Customer Service (Saudi National)

Infinite Sports KSA

JOB OVERVIEWAs a Customer Service &amp; Admin at Infinite Sports, you will play a key role in supporting the daily operations of our extracurricular activities (ECAs), Infinite Active programs, holiday camps, academy rentals, and community bookings across our Riyadh locations.You will act as the central point of contact for bookings, parent and provider communication, compliance tracking, and quality monitoring, ensuring smooth coordination and high service standards across all programs.ROLES &amp; RESPONSIBILITIES1. Booking Coordination :Manage and oversee all activity and facility bookings across Infinite Sports locations. Maintain accurate scheduling records to ensure maximum facility utilization. Proactively liaise with providers and internal teams to resolve scheduling conflicts efficiently.2. Customer Service :Serve as the primary contact for inquiries related to ECAs and programs. Provide clear guidance on program details, registration processes, schedules, and invoicing. Ensure invoices are monitored and followed up to avoid overdue payments. Respond promptly via phone, email, and in-person interactions while maintaining a professional and service-oriented approach.3. Quality Assurance &amp; Auditing :Conduct routine audits of providers and facilities to ensure compliance with Infinite Sports standards. Assess service quality and facility suitability for hosting programs. Identify improvement areas and coordinate corrective measures to maintain high operational standards.4. Administrative &amp; Operational Support :Provide day-to-day administrative assistance including data entry, document control, SOP documentation, and report preparation. Support the implementation of operational processes to enhance workflow efficiency.5. Compliance Management :Coordinate with the Operations team to collect, track, and maintain all required provider compliance documentation. Monitor document expiry dates and ensure timely renewals. Organize and upload all compliance documents to the shared drive for proper record management.6. Reporting Structure :Submit daily operational reports to the Admin Manager and Academy Manager &ndash; Infinite Sports LLC / Absolute Sports LLC.7. Marketing &amp; Lead Management :Support marketing initiatives by uploading Instagram stories, attending events, engaging with parents, promoting academy programs, generating leads, conducting follow-ups, tracking conversions, and maintaining accurate lead records. Assist with flyer distribution and contribute ideas for academy growth.8. Program Coordination :Assist in planning and delivering structured, age-appropriate camp programs in a fun and engaging environment.9. School Coordination :Work closely with school representatives to ensure program alignment with school objectives and expectations.10. Parent Engagement Initiatives :Coordinate and lead term-based parent engagement events to build strong relationships and maintain community involvement.11. Stakeholder Communication :Oversee communication with staff, students, parents, and providers, ensuring clarity, professionalism, and timely updates.12. Policy Adherence :Comply fully with school and company policies, maintaining high standards of professionalism and conduct.13. Social Media Oversight :Manage and monitor social media platforms to highlight program activities, achievements, and announcements.14. Additional Responsibilities :Carry out additional duties assigned by management, demonstrating flexibility and a proactive attitude.15. Camp Operations :Host and manage holiday camp programs, ensuring smooth execution and participant satisfaction.16. Uniform &amp; Inventory Control :Monitor uniform stock levels, coordinate orders, and ensure participants are properly equipped for training and competitions.Key Requirements:<ul><li>High School Diploma or equivalent qualification</li><li>Fluency in English (spoken and written)</li><li>Arabic proficiency is an advantage</li><li>Certification or training in Customer Service, Administration, or related fields preferred</li><li>Strong computer skills including MS Office and CRM systems</li></ul>Personal Competency:<ul><li>Strong verbal and written communication skills</li><li>Customer-focused mindset with high service standards</li><li>Excellent organizational and time-management abilities</li><li>Problem-solving skills with attention to detail</li><li>Ability to adapt to changing priorities in a fast-paced environment</li><li>Professional, confident, and comfortable interacting with parents, providers, and diverse stakeholders</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: ﷼4,000.00 per monthEducation:<ul><li>High school or equivalent (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>License/Certification:<ul><li>Iqama (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

Customer Service & Admin (Female)

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via calls, emails, WhatsApp, and live chat in line with service level agreements.
 </li>
 <li>
 Manage customer inquiries related to orders, returns, refunds, exchanges, delivery updates, and product info.
 </li>
 <li>
 Ensure accurate case documentation in Salesforce Service Cloud and update all relevant fields.
 </li>
 <li>
 Coordinate with Backline, Operations, and Store teams to ensure end-to-end issue resolution.
 </li>
 <li>
 Handle social media only when trained or assigned, ensuring the same brand tone and service quality.
 </li>
 <li>
 Handle off Q tasks: HCC + Damages + the List
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 1-2 years of experince in Customer Care
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Well-spoken in English / Arabic.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Customer Care (Warehouse, Riyadh)

Organon Pharmaceuticals

<div>The Position
Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.
Responsibilities<ul><li>Responsible for closing direct sales of products in order to meet individual/team targets and the organization's business objectives</li><li>Creates, monitors and revises lead generation plans to generate a substantive sales opportunity pipeline</li><li>Responsible for sales calls directly from/to prospective and/or existing customers</li></ul>
. Responsible to build relationship with key stakeholders and maintain effective communication with customers.<ul><li>Responds to customer questions</li><li>Effectively builds rapport with customers by probing for needs and recommending appropriate solutions</li><li>Achieves monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction by following established processes and procedures</li></ul>
. Flexibility to cover Riyadh territory
. Cross functional collaboration and teamwork is required
Required Education, Experience and Skills<ul><li>
Holding bachelor&rsquo;s degree in pharmacy.</li><li>
Registered in Saudi Commission for Health Specialties.</li><li>
Excellent communication skills.</li><li>
Up to 1 year experience</li><li>
Very Good command of English language.</li><li>
Shows flexibility and adaptability</li><li>
Shows ethics and compliance</li><li>
Self-motivated and energetic with drive to excel.</li><li>
Valid driver's license.</li><li>
Based in Riyadh.</li><li>
Must be a Saudi National as per regulations.</li></ul>
Secondary Job Description
Who We Are:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women&rsquo;s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.
As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.
Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Annualized Salary Range
Annualized Salary Range (Global)
Annualized Salary Range (Canada)
Please Note: Pay ranges are specific to local market and therefore vary from country to country.
Employee Status:
Regular
Relocation:
Domestic
VISA Sponsorship:
Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Number of Openings:
1 
Requisition ID:R538739</div>

Customer Representative - CVS line - Riyadh

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div> 
What you'll do: 
The Customer Advisory Architecture Advisor (AA) works closely with SAP&rsquo;s Sales organization and the Partner ecosystem to define the account strategy. AAs are responsible for bridging the gap between the customer&rsquo;s business strategy and relevant solutions through crafting the to-be business and solution architectures and designing a transformation roadmap at the enterprise level to facilitate the customer&rsquo;s adoption of Cloud-based architectures. They are trusted advisors for the customer to achieve their desired to-be SAP-based Enterprise Architecture. 
As an Architecture Advisor (AA), you will focus on the following key areas: 
Account Planning &amp; Architecture Management Responsibilities<ul><li>
Support the assessment of current customer solutions from SAP and potential areas of opportunity for faster solution adoption &amp; consumption, as well as footprint expansion.</li><li>
Engage with customers to support sales cycles throughout the Customer Value Journey as an integral member of the SAP account team.</li><li>
Drive business and IT architecture definitions to ensure consistency, cooperation, and alignment with SAP organizations, the customer, and partners.</li><li>
Provide a linkage from the customer to SAP product development leadership.</li></ul> 
Creating an SAP Architecture Vision for the Customer<ul><li>
Support building customer demand through appropriate thought leadership positioning.</li><li>
Understand customer&rsquo;s business process map and business model with industry reference architecture focus.</li><li>
Understand customer&rsquo;s current enterprise landscape and future needs.</li><li>
Drive the positioning of standard cloud architectures (plug &amp; play) leveraging standard cloud solutions.</li></ul>
Building Key Customer Architecture Deliverables: Business &amp; Solution Architecture, Target State, Transformation Roadmap<ul><li>
Drive business architecture and capability mapping to solution design.</li><li>
Ensure IT feasibility of the business capabilities mapping to SAP solution architecture.</li><li>
Support customer cloud transformation roadmap definition (business and application focus).</li><li>
Drive customer cloud/hybrid transformation roadmap definition (standard cloud application and technology focus).</li></ul>
Being a Trusted Architecture Advisor for the Customer<ul><li>
Align living roadmap with current adoption/solution consumption.</li><li>
Support living roadmap governance &amp; adaptation based on evolution of customer needs and SAP solutions.</li><li>
Drive solution expansion by highlighting value &amp; linkages to the broader SAP Portfolio</li></ul> 
What you bring: 
<ul><li>
Considerable experience with software/IT organizations as an IT Architecture or Enterprise Architecture Advisor and/or specific expertise with software solutions through Solution Management, Sales, Presales, Adoption/Consumption, Consulting or Business Development, demonstrating successful outcomes over multiple years.</li><li>
Represent SAP as the trusted advisor within SAP and/or the market.</li><li>
Deep knowledge of Cloud, Hosted Services, SaaS/ PaaS models and Cloud-based commerce/ business networks.</li><li>
Proven professional networks in the market to drive pipeline and revenue growth for SAP.</li><li>
Proven track record of success in the selected industry area, if required.</li><li>
Proven leadership and project management experience.</li><li>
Proven experience of driving tangible outcomes in Enterprise Architecture for customers.</li><li>
Fluency in English; any other language is an asset</li><li>
Education: Bachelor's degree (or equivalent) required, MBA or equivalent degree required from accredited university preferred.</li><li>
TOGAF or SAPIEA-10 certifications and Experience in using EAM tools is a an added value for candidates</li><li>Saudi Nationals preferred due to Saudization legal mandates</li></ul> 
Meet your team:
At the core of our mission, the Architecture Advisor team is dedicated to guiding our customers through their cloud business transformation journey. Our experts work collaboratively to deliver tailored, consistent value to every customer, ensuring they achieve the best results from their cloud investments.
We are passionate about enhancing the end-to-end customer experience. By focusing on improving the adoption and consumption of SAP&rsquo;s products and services, we help customers unlock the full potential of their technology solutions.
What sets our team apart is our deep understanding of each customer&rsquo;s unique industry landscape. By speaking our customers' language, we build stronger foundations of trust and credibility. This allows us to engage with them in more meaningful ways, addressing industry-specific needs, challenges, and opportunities. The better we understand our customers, the easier it becomes to foster lasting relationships that drive real business transformation
Whether helping customers overcome obstacles or identifying new growth avenues, the Architecture Advisor team is committed to delivering value every step of the way.
Skills you&rsquo;ll use:<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 446904 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Architecture Advisor - KSA

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