customer service representative

customer resolution specialist Jobs in Atlanta

customer resolution specialist

customer service agent (remote) Jobs in Atlanta

customer service agent (remote)

customer service associate / cashier Jobs in Atlanta

customer service associate / cashier

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customer service agent

Jerry

<div>
 <strong>
  About The Opportunity
  <br/>
  <br/>
 </strong>
 Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we&rsquo;re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
 <br/>
 <br/>
 We are looking for a
 <strong>
  Customer Service Agent
 </strong>
 to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
 <br/>
 <br/>
 <strong>
  How You Will Make An Impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to inbound calls from existing customers
  </li>
  <li>
   Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
  </li>
  <li>
   Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
  </li>
  <li>
   Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You can multitask and manage multiple competing priorities
  </li>
  <li>
   You are passionate about helping others
  </li>
  <li>
   Has 2+ years of experience working in a call center environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation And Perks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hourly wage: $19.00 - 21.00
  </li>
  <li>
   We will pay for your P&amp;C license (expected within 60 days after starting)
  </li>
  <li>
   Medical, dental, vision insurance, 401K match
  </li>
  <li>
   Ability to work remotely (we provide work equipment)
  </li>
  <li>
   Ongoing training and mentorship from our leadership team
  </li>
  <li>
   An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
  <br/>
  <br/>
 </strong>
 <em>
  While we appreciate your interest and application, only applicants under consideration will be contacted.
  <br/>
  <br/>
 </em>
 <em>
  Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
  <br/>
  <br/>
 </em>
 <em>
  Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at
 </em>
 <em>
  recruiting@jerry.ai
  <br/>
  <br/>
 </em>
 <em>
  The successful candidate&rsquo;s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
  <br/>
  <br/>
 </em>
 <em>
  We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
  <br/>
  <br/>
 </em>
 <strong>
  About Jerry.ai
  <br/>
  <br/>
 </strong>
 Jerry.ai is America&rsquo;s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
 <br/>
 <br/>
 Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
 <br/>
 <br/>
 We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers &mdash; and we&rsquo;re just getting started.
 <br/>
 <br/>
 Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
 <br/>
 <br/>
 Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that&rsquo;s disrupting a massive market.
</div>


Customer Service Agent (Remote)

Maximus Global Services

<div>
 Join us for a JOB FAIR on February 26, 2026!!!An opportunity to interview for the open positions and start the new hire process, if chosen?
 <br/>
 <br/>
 LOCATION:
 <br/>
 <br/>
 Holiday Inn and Suites Atlanta Airport-North -
 <br/>
 <br/>
 1380 Virginia Avenue, Atlanta, GA 30344
 <br/>
 <br/>
 <ul>
  <li>
   Please bring two forms of identification.
   <br/>
   <br/>
  </li>
 </ul>
 We are seeking for Passenger Service Agent to p
 <br/>
 <br/>
 rovide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Paid Time Off (for FT positions)
  </li>
  <li>
   Paid Training
  </li>
  <li>
   401(k) Retirement Plan
  </li>
  <li>
   Medical, dental, vision benefits
  </li>
  <li>
   Referral Bonus
  </li>
  <li>
   Recognition and Rewards Program
  </li>
  <li>
   Career growth
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
  </li>
  <li>
   Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
  </li>
  <li>
   Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
   <br/>
   <br/>
  </li>
 </ul>
 Competencies
 <br/>
 <br/>
 <ul>
  <li>
   Teamwork Orientation
  </li>
  <li>
   Stress Management
  </li>
  <li>
   Ethical Conduct
  </li>
  <li>
   Good Communication
  </li>
  <li>
   Customer/Client Focus
   <br/>
   <br/>
  </li>
 </ul>
 Work Environment
 <br/>
 <br/>
 This job operates at an airport setting
 <br/>
 <br/>
 (inside terminal).
 <br/>
 <br/>
 Physical Demands
 <br/>
 <br/>
 This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds
 <br/>
 <br/>
 or more.
 <br/>
 <br/>
 Position Type and Expected Hours of Work
 <br/>
 <br/>
 This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).
 <br/>
 <br/>
 <strong>
  Required Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Eligibility Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must exhibit exceptional customer service
  </li>
  <li>
   As a condition of employment, employee must successfully complete a background investigation.
  </li>
  <li>
   Must be able to read, write and speak English, Hindu or Arabic.
  </li>
  <li>
   Maintain a relationship with both employees and clients
  </li>
  <li>
   Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
  </li>
  <li>
   Must be able to read and understand all operating and airport procedures and instructions.
  </li>
  <li>
   Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
  </li>
  <li>
   Great grooming and presentation
  </li>
 </ul>
</div>


Passenger Service Agent - JOB FAIR! FEB 26, 2026 (HOLIDAY INN)

Delta Air Lines

<div></div><div><div><div><div><div><div><b>UNITED STATES, GEORGIA, ATLANTA</b></div><b><br>
 </b><div></div><div><b>AIRPORT CUSTOMER SERVICE</b></div><b><br>
 </b><div></div><div><b>10-MAR-2026</b></div><b><br>
 </b><div></div><div><b>REF #: 31787</b></div><b><br>
 </b><div></div><div><b>LINKEDIN TAG: #LI-LR3</b></div><b><br>
 </b><div></div><div><b>STARTING PAY: $19.76 PER HOUR
</b></div></div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW &amp; KEY RESPONSIBILITIES)</b></h3>
</div></div><div><div><b>Internal Movement Eligibility:</b></div><div>
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.</div><div></div><div><br>
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.</div><div></div><div><div><br>
As a Cabin Experience Agent, you will work with an innovative team whose common goal is to ensure that all aircraft interiors meet the Delta CareStandardSM level of cleanliness for each flight to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Cabin Experience Agent, you play a key part in keeping our brand strong by, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.</div><div></div><div><br>
Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.<br>
</div><div></div><br>
<div>Cabin Experience Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping and twisting, standing, and walking. Work tasks are repetitive, such as cleaning and searching aircraft in addition to working in tight spaces and on knees for an extended period of time in the aircraft cabin. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few).<br>
</div><div></div><br>
<div><b>Summary of responsibilities (not comprehensive of all tasks):</b></div><div><ul><li>
Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, lavatories, crew rest areas, and cockpits.</li><li>
Lift and carry cleaning equipment and cleaning supplies required for servicing aircraft.</li><li>
Perform aircraft security inspections in accordance with current safety and security procedures and regulatory requirements.</li><li>
Safely drive and operate ground equipment such as cargo vans, trucks, and high-lift trucks in areas of congestion.</li><li>
Service aircraft lavatories in accordance with current safety procedures.</li><li>
Repeatedly bend and lift to clean and/or search all required areas.</li><li>
Operate electronic devices and computers to ensure aircraft are cleaned and searched pursuant to the required standards.</li><li>
Practice safety-conscious behaviors in all operational processes and procedures.
</li></ul><div><i>Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta&rsquo;s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta&rsquo;s recruitment team, you can contact candidatecare@delta.com.</i></div></div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING</b></h3>
</div></div><div><div>Our culture is rooted in a shared dedication to living our values &ndash; Care, Integrity, Resilience and Servant Leadership &ndash; every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:<br>
</div><div><ul><li>
Competitive salary, industry-leading proﬁt sharing program, and performance incentives.</li><li>
401(k) with generous company contributions up to 9%.</li><li>
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 &ndash; March 31).</li><li>
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.</li><li>
10 paid holidays per calendar year.</li><li>
Birthing parents are eligible for 12-weeks of paid maternity/parental leave.</li><li>
Non-birthing parents are eligible for 2-weeks of paid parental leave.</li><li>
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life insurance beneﬁts.</li><li>
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.</li><li>
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.</li><li>
Domestic and International space-available flight privileges for employees and eligible family members.</li><li>
Career development programs to achieve your long-term career goals.</li><li>
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.</li><li>
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.</li><li>
Recognition rewards and awards through the platform Unstoppable Together.</li><li>
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.</li></ul></div><div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)</b></h3>
</div></div><div><ul><li>Consistently prioritizes safety and security of self, others, and personal data.</li><li>
Embrace diverse people, thinking, and styles.</li><li>
Possesses a high school diploma, GED, or high school equivalency.</li><li>
Is at least 18 years of age and has authorization to work in the United States.</li><li>
Have a valid driver&rsquo;s license.</li><li>
Possess basic digital literacy.</li><li>
Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds.</li><li>
Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.</li><li>
Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE</li></ul>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)</b></h3>
</div></div><div><div><ul><li>N/A</li></ul></div></div></div></div></div><p></p>

Cabin Experience Agent - ATL

Hallmark Aviation Services

<p></p><div><p><i>&quot;</i><b><i>ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE&quot;</i></b></p><br>
<p></p>
<p><b>
WE ARE HIRING FRENCH SPEAKERS AS CUSTOMER SERVICE AGENTS FOR PRESTIGEOUS INTERNATIONAL AIRLINES IN ATL - STARTING AT $18.50/hr</b></p><br>
<p></p>
<p><b><i>
French Speakers Needed!!!</i></b></p><br>
<p></p>
<p><b>
Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...</b></p><br>
<p></p>
<p><b>
...</b><b><i> </i></b><b><i>peace of mind</i></b></p><br>
<p></p>
<p><b>
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at the ATL International Airport. We cater to a distinctive clientele.</b></p><br>
<p></p>
<p><b>
SUMMARY</b></p>
<p>
Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our international airline. Great entry-level airline opportunity. Apply today!</p><br>
<p><b>
Basic Requirements</b></p>
<ul>
<li>Eager to learn new skills</li>
<li>Organized and logical thinker</li>
<li>Make quick and rational decisions</li>
<li>Problem Solving</li>
<li>Ability to adapt quickly to unforeseen situations</li>
<li>Effective communication skills and good listening skills</li>
<li>Able to multi-task and carry out duties in a dynamic environment</li>
<li>At least 18 years of age with high school graduate or G.E.D equivalent.</li>
<li>Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency</li>
<li>English proficient, German language is a plus.</li>
<li>Computer savvy</li>
</ul>
<p>**DRUG SCREENING REQUIRED AT TIME OF HIRE**<br>
<br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES </b>(other duties may be assigned)</p>
<p></p>
<ul><li>Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,</li>
<li>Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals</li>
<li>Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew</li>
<li>Translate, transcribe when possible</li>
<li>Take care when handling company assets and be aware of costs associated with damage</li>
<li>Complete accurate cash handling transactions, manifests, and labelling</li>
<li>Operate machinery in accordance to operational policies and standards</li>
<li>Operate computers, printers, &amp; other equipment to enter, access, or manage data and information confidentially</li>
<li>Reading, Interpretation &amp; Comprehension of reference materials, Instructions, policies &amp; procedures</li>
</ul>
<p><b>PHYSICAL DEMANDS</b></p>
<p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ul><li>Varied shifts within a 24 hour clock</li></ul>
<ul><li>Occasional lifting of 70-100 lbs</li></ul>
<ul><li>Long periods of standing and walking long distances</li></ul>
<ul><li>Pulling, pushing and moving large bulky items including carts</li></ul>
<ul><li>Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items</li></ul>
<p>
Environmental Conditions:<br>
<br>
 Involves continuous people interaction and exposure to aircraft sounds</p><h1 class="jobSectionHeader"><b><br>
</b></h1>
<h1 class="jobSectionHeader"><b><i>Equal Employment Opportunity Statement</i></b></h1>
<p><i>
Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</i></p><br>
<br>
<br>
Required Experience<br>
<p>.</p></div>

Airline Customer Service Representatives (French Speakers Needed)

City of Atlanta

<div><p><b>Posting expires: March 26, 2026
</b></p><p><b>Salary range: $47,474 - $63,379
</b></p><p><b>General Description:
</b></p><p>The Customer Resolution Specialist is responsible for addressing and resolving inbound customer service inquiries for the Department of Watershed Management (DWM). This position performs high-volume public contact and recordkeeping duties related to the operational, financial, and commercial records of water utilities. The role provides accurate and timely information to utility customers and the general public regarding billing, account issues, and service requests.
</p><p><b>Classification Standards
</b></p><p>This classification performs routine to moderately complex customer service functions involving public contact and account management. Candidates should have prior experience in a customer service or call center setting and demonstrate strong communication and problem-solving skills. Work is performed under moderate supervision, requiring the application of established procedures and policies.
</p><p><b>Supervision Received:
</b></p><p>Works under close to moderate technical supervision. Work in progress and completed tasks are reviewed regularly for quality assurance, accuracy, completeness, and adherence to established procedures and guidelines.
</p><p><b>Essential Duties and Responsibilities
</b></p><ul><li><p>Responds to inbound customer telephone calls regarding Department of Watershed Management (DWM) policies, procedures, services, and account-related concerns.<br>
</p></li></ul><p></p><ul><li><p>Assist customers with inquiries related to billing, adjustments, appeals, meter readings, leaks, and other water and sewer service issues.<br>
</p></li></ul><p></p><ul><li><p>Utilizes active listening and problem-solving skills to understand customer concerns, ask clarifying questions, and provide accurate, policy-based resolutions.<br>
</p></li></ul><p></p><ul><li><p>Communicate with customers through multiple channels including phone, email, mail, and live chat.<br>
</p></li></ul><p></p><ul><li><p>Provides real-time support through live chat by addressing inquiries, assisting with billing questions, and guiding customers through available self-service tools in a professional and timely manner.<br>
</p></li></ul><p></p><ul><li><p>Research customer accounts, records, and databases to investigate and resolve complex inquiries, disputes, and service concerns.<br>
</p></li></ul><p></p><ul><li><p>Coordinates with internal departments such as Billing, Field Services, and Inspections to gather information and facilitate resolution of customer issues.<br>
</p></li></ul><p></p><ul><li><p>Initiates work orders and service requests to address service concerns<br>
</p></li></ul><p></p><ul><li><p>Maintains accurate and detailed documentation of customer interactions, account activity, and case updates across multiple systems in accordance with departmental procedures.<br>
</p></li></ul><p></p><ul><li><p>Assist customers with financial transactions by providing guidance on payment transfers, credit refunds, and submitting requests for processing when applicable.<br>
</p></li></ul><p></p><ul><li><p>Provides support for service-related matters including disconnections, reconnections, meter installations, and service verifications.<br>
</p></li></ul><p></p><ul><li><p>Participates in peer mentoring and knowledge sharing to support training and development of new representatives and departmental staff.<br>
</p></li></ul><p></p><ul><li><p>Performs additional duties assigned to support operational and departmental business needs.<br>
</p></li></ul><p></p><p><b>Knowledge, Skills &amp; Abilities:
</b></p><p>&bull; Strong interpersonal and human relations skills.
</p><p>&bull; Knowledge of personal computer operation in office applications.
</p><p>&bull; Knowledge of proper English usage, including grammar, spelling, and punctuation.
</p><p>&bull; Knowledge of basic business mathematics.
</p><p>&bull; Knowledge of and proficiency in using office technology and computer-based systems to perform daily work-related duties.
</p><p>&bull; Ability to interpret and analyze pertinent procedures, data, and functions quickly.
</p><p>&bull; Ability to exercise sound judgment in interpreting and applying information to a variety of situations, and in taking appropriate action under moderate supervision.
</p><p>&bull; Ability to maintain accurate records.
</p><p>&bull; Ability to speak clearly and concisely.
</p><p>&bull; Ability to demonstrate strong written and verbal communication skills.
</p><p>&bull; Ability to manage multiple tasks, remain detail-oriented, and work efficiently under moderate supervision.
</p><p>&bull; Ability to simultaneously converse with customers and accurately enter data into a computer.
</p><p>&bull; Ability to maintain composure and professionalism during difficult customer interactions.
</p><p>&bull; Ability to actively listen, demonstrate empathy, and respond appropriately to customer concerns.
</p><p>&bull; Ability to resolve customer issues using problem-solving and conflict resolution techniques.
</p><p>&bull; Ability to navigate multiple systems and applications while assisting customers.
</p><p>&bull; Ability to manage time effectively and prioritize tasks in a fast-paced, high-volume environment.
</p><p>&bull; Ability to adapt to changing procedures, policies, and technologies.
</p><p>&bull; Ability to collaborate with team members and internal departments to resolve customer inquiries.
</p><p><b>Minimum Qualifications:
</b></p><p><b>Education:
</b></p><p>High School Diploma or GED required.
</p><p><b>Experience:
</b></p><p>&bull; Minimum of two (2) years of customer service experience.
</p><p>&bull; Experience providing service to customers or the public in a professional environment.
</p><p>&bull; Experience using computer systems, databases, or office applications to document and manage customer interactions.
</p><p>&bull; Experience following established policies, procedures, and service guidelines while assisting customers.
</p><p><b>Preferred Requirements
</b></p><p>&bull; Four (4) or more years of customer service experience, preferably in a high-volume call or contact center environment.
</p><p>&bull; Experience handling billing inquiries, account disputes, or service-related issues.
</p><p>&bull; Familiarity with CRM or contact center systems used to manage customer interactions.
</p><p>&bull; Experience supporting customers through multiple channels, including phone, email, and live chat.
</p><p>&bull; Ability to navigate multiple systems while researching and resolving customer inquiries.
</p><p>&bull; Knowledge or work experience in utility services, municipal operations, or water and sewer billing processes.
</p><p><b>Licensures and Certifications &ndash; N/A</b></p></div><p></p>

Customer Resolution Specialist

HomeServices of America

<div><p>The Brand Photographer &amp; Videographer is responsible for creating high-quality photography and video content that supports the company&rsquo;s marketing initiatives, brand storytelling, and agent marketing needs. This role produces professional visual content for social media, websites, marketing campaigns, recruiting efforts, and company events.</p>
<p>
The position focuses primarily on brand and content production while also providing photography and video support for agent headshots and real estate listings when needed.</p>
<p><b>
Job Duties and Responsibilities
</b></p><p>Common job activities are listed below. Actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.</p>
<ul>
<li>Brand Photography and Videography</li>
<li>Plan, organize, create and edit photography and rich media video content for social media, websites and other marketing platforms that benefit the company and real estate agents.</li>
<li>Produce professional photo and video content for brand marketing, recruiting initiatives, company storytelling and digital campaigns.</li>
<li>Capture visual content that supports marketing campaigns, agent promotion, office initiatives and company communications.</li>
<li>Attend and photograph company meetings, events and marketing initiatives.</li>
<li>Agent Headshots and Personal Branding</li>
<li>Photograph professional agent headshots and personal branding imagery across company offices.</li>
<li>Coordinate scheduled headshot sessions and individual requests from agents.</li>
<li>Maintain consistent brand quality and visual standards across all photography.</li>
</ul>
<p><b>Real Estate Photography and Video</b></p>
<ul>
<li>Take high quality interior and exterior photographs of residential properties when requested.</li>
<li>Provide video and drone support for property marketing and agent initiatives.</li>
<li>Assist with staging or decluttering when necessary to prepare properties for photography.</li>
<li>Support the future development of listing photography services offered to agents.</li>
<li>Video Production and Editing</li>
<li>Define, create and edit video content for digital platforms including social media and company websites.</li>
<li>Edit photography and video content using professional editing software.</li>
<li>Capture and edit short-form and long-form video including brand stories, agent features and marketing campaigns.</li>
<li>Provide post-production support including color correction, audio adjustments and formatting for digital platforms.</li>
<li>Content Collaboration and Support</li>
<li>Confer with marketing leadership to determine content needs and production priorities.</li>
<li>Assist with storyboarding, shot planning and visual execution of marketing campaigns.</li>
<li>Serve as a technical resource for employees and agents regarding photography, video and content creation.</li>
<li>Provide photo editing and media support to agents and employees.</li>
<li>Visual Asset Management</li>
<li>Capture community photography and brand visuals for use in marketing libraries and company websites.</li>
<li>Organize and maintain a digital library of photography and video assets for marketing use.</li>
</ul>
<p><b>Additional Responsibilities</b></p>
<ul>
<li>Provide general marketing and technology assistance as assigned.</li>
<li>Research new tools and approaches that improve visual storytelling and audience engagement.</li>
<li>Perform additional responsibilities as requested or assigned.</li>
</ul>
<p><b>Performance Expectations</b></p>
<ul>
<li>Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.</li>
<li>Perform responsibilities achieving desired results within expected time frames and with a high degree of quality and professionalism.</li>
<li>Establish and maintain positive and productive relationships with staff, agents and business partners.</li>
<li>Demonstrate initiative and a commitment to continuous learning and technical improvement.</li>
<li>Follow all company HR policies, procedures and safety guidelines.</li>
</ul>
<p><b>Education</b></p>
<p>
Bachelor&rsquo;s degree or equivalent coursework in photography, videography, marketing, communications or related field; or equivalent professional experience.</p>
<p><b>
Experience</b></p>
<ul>
<li>2&ndash;3 years of professional photography or videography experience.</li>
<li>Experience producing content for social media and digital marketing platforms.</li>
<li>Experience editing photo and video content using professional software.</li>
<li>Real estate photography experience preferred but not required.</li>
<li>Knowledge and Skills</li>
<li>Strong artistic ability including composition, framing, color and lighting.</li>
<li>Excellent technical photography and videography skills.</li>
<li>Proficiency with photo and video editing software.</li>
<li>Strong attention to detail and visual storytelling ability.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to manage multiple projects and meet deadlines.</li>
<li>Ability to work collaboratively with marketing teams and real estate agents.</li>
<li>Desire to learn new technology and creative production techniques.</li>
</ul>
<p><b>Other</b></p>
<ul>
<li>Ability to travel to company offices for content creation and headshot sessions.</li>
<li>Occasional evening or weekend availability for company events.</li>
<li>FAA Part 107 drone certification preferred or willingness to obtain certification.</li>
<li>Candidates are encouraged to have their own professional camera equipment and drones.</li>
</ul>
<p>We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)</p>
<p><b><i>
Equal Opportunity Employer</i></b></p></div><p></p>

Videographer Specialist

Capgemini

<div><div><div><p>Atlanta, Chicago, Nashville, San Francisco, Seattle</p><div>
Capgemini Invent - AI-Enabled Contact Center Transformation Manager</div><p>
</p></div></div><p></p><div><div><div><div><div><div>
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.</div><div><div><div><div>
About the Job You&rsquo;re Considering</div></div><div><p>
As AI reshapes how organizations operate, compete, and create value, we are evolving our consulting model to be AI-enabled by design &mdash; augmenting human judgment with analytics, automation, and generative AI. Our Enterprise Transformation team is looking for consultants who are not only strong problem solvers, but who are excited to work differently in an AI-first world: curious, adaptable, and ready to help clients reimagine how work gets done.</p><p>
Capgemini Invent&rsquo;s Contact Center Transformation team helps organizations turn contact center strategy into operational reality through data‑led, AI‑enabled transformation. The team analyzes customer interactions, operational metrics, and journey data to identify demand drivers, automation opportunities, and inefficiencies, translating insights into prioritized transformation roadmaps. A core focus is designing and deploying conversational AI and intelligent automation across voice and digital channels, grounded in real customer demand to improve containment, efficiency, and experience. By integrating strategy, service design, technology platforms, and agent experience, the team enables AI‑first service models that deliver measurable business outcomes.</p></div></div><div><div><div>
Your Role</div></div><div><p>
As a senior consultant you will lead technical workstreams that enable AI-driven contact center capabilities including conversational AI, agent assist, and intelligent service automation. In this role, you will leverage your expertise in conversational AI architectures, data enablement, and integration of AI technologies into contact center environments.</p><p>
Your responsibilities will include designing AI-enabled service capabilities, enabling knowledge and data foundations required for conversational AI, and supporting the deployment of intelligent service technologies across voice and digital channels. Your role will bridge strategy and delivery by translating AI opportunities into scalable technical solutions.</p><p>
You Will:</p><ul><li>
Lead delivery workstreams focused on conversational AI, intelligent automation, and AI‑enabled service capabilities within contact center environments.</li><li>
Design and support the implementation of conversational AI solutions, including intent detection, orchestration, knowledge integration, and backend system integrations.</li><li>
Define data, knowledge, and service context requirements to enable AI‑driven capabilities such as agent assist, real‑time guidance, and automation.</li><li>
Partner with engineering and architecture teams to design scalable AI‑enabled service solutions leveraging LLMs, knowledge orchestration, and automation frameworks.</li><li>
Lead client-facing technical discussions, pilots, and proof‑of‑concepts, and contribute to Capgemini Invent assets and frameworks for AI‑enabled contact center architecture.</li></ul></div></div><div><div><div>
Your Skills + Experience</div></div><div><p>
You bring strong AI literacy, including core AI and generative AI concepts, and understand how these capabilities apply to enterprise transformation. You are able to identify and support AI‑enabled opportunities that improve business outcomes and delivery effectiveness, and you have experience working in AI‑augmented ways of working to enhance research, analysis, and solution development. You collaborate effectively across strategy, technology, data, and design to enable AI‑driven solutions, with a solid understanding of responsible AI principles such as ethics, privacy, security, and governance. You demonstrate curiosity and a continuous learning mindset around emerging AI capabilities and their practical application in client environments.</p><p><b>
Required Experience</b></p><ul><li>
7&ndash;10 years of experience in consulting, technology delivery, AI solutions, or digital platform transformation roles.</li><li>
Hands‑on experience implementing conversational AI, chatbots, virtual assistants, or AI‑enabled service capabilities.</li><li>
Familiarity with leading conversational AI and contact center platforms such as Genesys, NICE, Amazon Connect, Salesforce, Kore.ai, or similar ecosystems.</li><li>
Strong understanding of AI and data capabilities supporting conversational experiences, including LLMs, retrieval‑augmented generation (RAG), knowledge orchestration, and conversational workflows.</li><li>
Proven ability to integrate AI solutions with enterprise systems (e.g., CRM, knowledge, case management) and translate business needs into scalable technology solutions.</li><li>
Advanced degree in technology, engineering, or analytics preferred.</li><li>
Ability to travel up to 50% or as needed.</li></ul></div></div></div><p>
The base compensation range for this role in the posted location is: $127,500.00 - $249,350.00</p><p>
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.</p><p>
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.</p><p>
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.</p><p>
It is not typical for candidates to be hired at or near the top of the posted compensation range.</p><p>
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.</p><p>
</p><p>Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
</p><ul><li>Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave</li></ul><ul><li>
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)</li><li>
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)</li><li>
Life and disability insurance</li><li>
Employee assistance programs</li><li>
Other benefits as provided by local policy and eligibility</li></ul><p>
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini&rsquo;s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.</p><p>
</p><p>Disclaimers</p><p>
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.</p><p>
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.</p><p>
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.</p><p></p><p><br>
</p><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p><p>
</p></div></div><div><div><div><div><div>Ref. code</div><div>
441438-en_US</div></div><div><div>
Posted on</div><div>
18 Mar 2026</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Atlanta, Chicago, Nashville, San Francisco, Seattle</div></div><div><div>
Business unit</div><div>
INVENT</div></div><div><div>
Brand</div><div>
Capgemini Invent</div></div><div><div>
Professional communities</div><div>
Strategy &amp; Transformation</div></div></div></div></div></div></div></div></div><p></p>

Capgemini Invent - AI-Enabled Contact Center Transformation Manager

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