customer service representative Jobs in Islamabad

customer service representative

sales specialist

ai agent specialist

call centre agent (night shift) Jobs in Islamabad

call centre agent (night shift)

chat support officer

customer service agent

ASK Development

JD &ndash; Customer Service AgentJob Responsibilities1. Handle customer inquiries through the APP, incoming calls, emails, and other channels, and provide timely and accurate responses.2. Regularly communicate with business teams and summarize common customer feedback, forming improvement plans for business optimization.Job Requirements:1. Age 20&ndash;30, junior high school education or above.2. Good analytical judgment and communication skills; willing to make calls to customers.3. Familiar with Excel, Word, and other office software.4. Able to accept shift work schedules.Location: Islamabad Job Type: Full-time Apply Here: ehr2@askdevelopment.org/ 0336-1116260Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Agent

TT Technologies pvt Ltd (PhoneCase.pk)

Key Responsibilities:<ul><li>Respond to customer inquiries and resolve issues through social media (Facebook, Instagram, WhatsApp).</li><li>Assist customers with product information, order status, and returns.</li><li>Provide guidance and support to customers navigating our e-commerce store.</li><li>Maintain a high level of product knowledge to effectively address customer questions and concerns.</li><li>Collaborate with other team members to ensure timely resolution of customer issues.</li><li>Maintain accurate and detailed records of customer interactions.</li></ul>Requirements:<ul><li>Experience with e-commerce stores and a strong understanding of the online shopping process.</li><li>Proficiency in using Facebook, Instagram, and WhatsApp for customer communication.</li><li>Excellent written and verbal communication skills in English (additional languages a plus).</li><li>Strong problem-solving and decision-making abilities.</li><li>Typing speed of a minimum of 35 words per minute.</li><li>Exceptional interpersonal skills and a friendly, customer-oriented demeanor.</li><li>Ability to work independently and as part of a team.</li><li>Flexible to work during the shift timings of 10:00 AM to 6:00 PM with a 1-hour break.</li><li>High school diploma or equivalent.</li></ul>Salary Range:The salary for this position ranges between 18,000 to 30,000 PKR per month, depending on qualifications and experience.If you are a dedicated and customer-focused professional with the required experience and skills, we invite you to apply for this exciting opportunity to join our team.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs20,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>We are an online store based in Sector E11, Islamabad. As part of our hiring process, we are currently considering candidates who reside in nearby areas. Could you kindly share your current location?</li><li>Do you have any experience as customer support ?</li></ul>Work Location: In person

Customer Support Representative - Islamabad

Note: This is office Based Job, Our office is in Sector E-11 Islamabad.TT Technologies pvt. ltd looking for the people who will be guiding/supporting customers online.We are a fast-growing e-commerce company managing multiple online brands across Pakistan. We sell on Shopify, Daraz, and other platforms. We are looking for a Customer Chat Support Executive to handle customer inquiries, resolve issues, and ensure a smooth customer experience across all platforms.Key Responsibilities:<ul><li>Respond to customer queries via live chat, WhatsApp, and social media inboxes</li><li>Assist customers with order placement, tracking, cancellations, and returns</li><li>Handle complaints professionally and provide timely solutions</li><li>Follow up with customers to ensure issue resolution</li><li>Maintain proper records of chats and customer interactions</li><li>Coordinate with internal teams for order-related issues</li><li>Maintain a polite, professional, and customer-friendly tone at all times</li><li>Ensure customer satisfaction and positive brand image</li></ul>Requirements:<ul><li>Good English writing skills (basic spoken English preferred)</li><li>Ability to communicate clearly and politely</li><li>Problem-solving mindset</li><li>Basic computer knowledge (typing, browsing, Excel/Sheets)</li><li>Ability to handle pressure and multiple chats</li><li>Punctual, responsible, and team-oriented</li></ul>Job Type: Full-timePay: Rs15,000.00 - Rs25,000.00 per monthEducation:<ul><li>Middle School (Preferred)</li></ul>Location:<ul><li>Islamabad E-11 (Preferred)</li></ul>Work Location: In person

Customer Support Chat Agent

Builder Lead Converter

<div>Builder Lead Converter

AI Agent Specialist 
Builder Lead Converter is hiring an AI Agent Specialist to design, build, and maintain intelligent AI agents that automate workflows, integrate with our tech stack, and drive real business impact for our internal teams and clients. 
This role sits at the intersection of AI, automation, and systems thinking. You'll work with LLMs, APIs, and automation platforms to deploy AI agents that go far beyond basic chatbots-supporting operations, marketing, customer support, and internal efficiency at scale. 
If you enjoy turning complex, messy processes into clean, automated systems-and want your work to directly impact growing businesses-this role is for you. 
About Builder Lead Converter

Builder Lead Converter (BLC) is a marketing and technology agency serving home builders, remodelers, and construction-focused businesses across the U.S. We specialize in high-performance websites, automation, CRM systems, analytics, and scalable operational processes.

We're known for:
<ul>
<li>Strong technical execution</li>
<li>Clear systems and SOPs</li>
<li>Deep understanding of builder and contractor workflows</li>
<li>A culture that values ownership, documentation, and continuous improvement</li>
</ul>
As we continue to expand our use of AI internally and across client systems, we're investing in this role to help us build production-ready AI agents that create measurable efficiency and value. 
Full Job Description

About the Role

As an AI Agent Specialist, you'll be responsible for creating and managing AI-powered agents that support internal operations, marketing workflows, CRM processes, and customer-facing systems.

You'll collaborate closely with leadership, developers, and non-technical stakeholders to:
<ul>
<li>Identify automation opportunities</li>
<li>Design AI agent logic and workflows</li>
<li>Deploy, test, document, and improve intelligent systems over time</li>
</ul>
This is a hands-on builder role, not a research or purely theoretical position. 
What You'll Do
<ul>
<li>Design and deploy AI agents using LLMs (e.g., OpenAI, Anthropic, etc.)</li>
<li>Build multi-step agent workflows (decision-making, memory, tool usage)</li>
<li>Integrate AI agents with platforms such as:</li>
<li>CRMs (including Go High Level)</li>
<li>WordPress and web applications</li>
<li>Marketing and analytics tools</li>
<li>Internal dashboards and systems</li>
<li>Create automations using tools like:</li>
<li>Zapier, Make, n8n, or similar</li>
<li>Custom API integrations</li>
<li>Implement prompt frameworks, guardrails, and evaluation logic</li>
<li>Optimize AI agents for:</li>
<li>Accuracy</li>
<li>Cost efficiency</li>
<li>Reliability in real-world use</li>
<li>Document systems and contribute to internal SOPs</li>
<li>Monitor performance and iterate based on feedback and results</li></ul> 


Required Skills &amp; Experience
<ul>
<li>Strong understanding of LLMs and prompt engineering</li>
<li>Experience building or deploying AI agents or advanced automations</li>
<li>Comfortable working with APIs, JSON, and structured data</li>
<li>Experience with at least one automation platform (Make, Zapier, n8n, etc.)</li>
<li>Strong systems thinker who can break down complex workflows into logic</li>
<li>Ability to explain technical concepts to non-technical stakeholders</li>
<li>Organized, detail-oriented, and documentation-driven</li></ul> 


Nice-to-Have (Not Required)
<ul>
<li>Experience with:</li>
<li>LangChain, OpenAI Assistants, or similar frameworks</li>
<li>Vector databases and embeddings</li>
<li>WordPress or headless CMS environments</li>
<li>CRM platforms beyond Go High Level</li>
<li>Basic JavaScript or Python</li>
<li>Experience deploying AI in real business environments, not just demos</li></ul> 


Work Schedule &amp; Availability
<ul>
<li>Core office hours: 8:00 AM - 5:00 PM CST, Monday-Friday</li>
<li>We offer flexibility to start up to 4 hours earlier in the day</li>
<li>This is a remote position, but collaboration during shared business hours is important</li></ul> 


Compensation &amp; Benefits
<ul>
<li>Competitive base salary: $1,500 to $2,000</li>
<li>Paid Time Off (PTO)</li>
<li>Floating holidays</li>
<li>Opportunity to earn quarterly performance bonuses</li>
<li>Profit sharing eligibility after 3 years of service</li>
<li>Work with modern, evolving tech systems and a team that values smart automation</li></ul> 


Our Tech Stack (Includes but Not Limited To)
<ul>
<li>Go High Level</li>
<li>WordPress</li>
<li>Jira</li>
<li>Trello</li>
<li>Automation platforms (Zapier, Make, n8n, etc.)</li>
<li>Analytics, marketing, and CRM tools</li></ul> 


What Success Looks Like
<ul>
<li>AI agents are reliable, maintainable, and trusted by the team</li>
<li>Automations reduce manual effort and improve consistency</li>
<li>Systems are clearly documented and easy to extend</li>
<li>You proactively identify opportunities to improve workflows using AI</li></ul> 


How to Apply

Please send:
<ul>
<li>A brief overview of your experience with AI agents or automation</li>
<li>Examples of systems you've built (Looms, screenshots, GitHub, or descriptions)</li>
<li>Optional: your favorite tools or frameworks and why you like them</li></ul></div>

AI Agent Specialist

Sublime Wireless Inc

Position Summary:To lead the strategy, development, and enhancement of the Interactive Voice Response platform, ensuring seamless, secure, and customer-centric self-service experiences across the bank&rsquo;s voice channels. The role fulfils the organizational agenda to have a cutting-edge automated Interactive Voice Response which relies minimally on manual/agent handshake. This role requires deep understanding of both customer journeys and backend integration with core banking systems.Responsibilities:<ul><li>Define and execute the Interactive Voice Response (IVR) system digital transformation &amp; customer</li></ul>experience goals.<ul><li>Identify gaps in current IVR flows and propose enhancements to improve customer experience and</li></ul>reduce call center load.<ul><li>Lead IVR new flow design including routing logic, menu structure, voice prompts, and personalization</li></ul>features.<ul><li>Within the ambit of an agile and matrix managed development squad, work closely with IVR design</li></ul>teams, vendors, and developers to optimize self-service experience.<ul><li>Implement advanced features like speech recognition, natural language understanding (NLU), and</li></ul>API-based dynamic routing.<ul><li>Drive the forward-looking strategy for new initiatives within Interactive Voice Response &ndash; such as AI</li></ul>based voice banking.<ul><li>Oversee integration of IVR with core banking systems, CRM, fraud management systems, and</li></ul>ticketing platforms.<ul><li>Coordinate with IT and third-party vendors for smooth delivery and maintenance.</li><li>Monitor IVR usage, customer satisfaction scores (CSAT), and implement changes to improve self-</li></ul>resolution rate. Maintain a cyclical loop of define, measure &amp; improvement of KPIs.<ul><li>Ensure all IVR processes comply with SBP regulations, internal policies, and information security</li></ul>standards.<ul><li>Collaborate with InfoSec and Risk teams for regular audits and vulnerability assessments.</li></ul>Act as a bridge between Business, Operations, Products, Compliance, and IT teams.<ul><li>Drive projects end-to-end using agile or waterfall methodologies as needed.</li></ul>Experience8 YearsJob Type: Full-timePay: Rs180,000.00 - Rs200,000.00 per monthWork Location: In person

Manager Transformation

ImagineArt

<div>
 
 
 Principal AI Engineer (LLM Agents &amp; Orchestration)
 
 
 
 
 
 Role Title:
 
 Principal AI Engineer (LLM Agents &amp; Orchestration)
 
 Team:
 
 Chatly Engineering
 
 Focus:
 
 Building Autonomous "Super Agents"
 
 
 
 Who We Are
 
 
 
 Vyro is redefining the future of digital creativity. We build cutting-edge content creation tools powered by Artificial Intelligence and Machine Learning, helping millions of creators, designers, and storytellers bring their imagination to life &mdash; effortlessly.
 
 
 With a global user base of over 5 million active creators every month, Vyro&rsquo;s 20+ AI-powered apps are transforming how people design, edit, and express themselves across images, videos, and beyond.
 
 
 From intuitive AI photo editors to next-gen video creation platforms, our products are designed to make creativity accessible, fast, and limitless.
 
 
 At Vyro, we&rsquo;re a team of innovators, builders, and dreamers &mdash; known as Vyronauts &mdash; driven by passion, purpose, and the belief that technology should inspire creativity, not complicate it.
 
 
 If you&rsquo;re excited about shaping the next wave of AI-powered creativity, Vyro is the place to be.
 
 
 
 About The Role
 
 
 
 We are looking for a deep expert in Large Language Models (LLMs) to lead the architectural development of our new "Super Agent" within Chatly. You will move beyond simple chat interfaces to build autonomous agents capable of complex reasoning, tool usage, and seamless integration with external workflows.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Agent Architecture: Design and implement stateful agentic workflows (using frameworks like LangGraph or custom Python/TypeScript solutions) that can plan, execute, and self-correct.
 </li>
 <li>
 Integration Ecosystem: Build the "hands" of the agent. Develop robust integration layers that allow the LLM to interact with our internal APIs, databases, and third-party tools reliably.
 </li>
 <li>
 Latency &amp; Reliability: Optimize inference pipelines for speed (streaming, token optimization) and reliability (handling hallucinations, structured output validation).
 </li>
 <li>
 Memory Systems: Architect advanced RAG (Retrieval-Augmented Generation) systems to give the Super Agent persistent memory and context awareness across sessions.
 </li>
 <li>
 Evaluation &amp; Observability: Establish a rigorous testing framework for non-deterministic model outputs to ensure the agent behaves as expected in production.
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 Core Stack: Deep proficiency in Python (or TypeScript) and the modern AI stack (LangChain, LlamaIndex, DSPy).
 </li>
 <li>
 Model Internals: Strong grasp of how to leverage specific model strengths (e.g., GPT-4o for reasoning, Haiku/Flash for speed) and experience with Function Calling/Tool Use.
 </li>
 <li>
 Vector Search: Hands-on experience with vector databases (Pinecone, Milvus, Weaviate) and embedding strategies.
 </li>
 <li>
 System Design: Experience designing event-driven architectures where agents respond to triggers, not just user prompts.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Opportunity to work on innovative AI products like Chatly and Imagine, shaping the future of creativity and user interaction.
 </li>
 <li>
 Be part of a passionate, fast-moving team that values innovation and data-driven decisions.
 </li>
 <li>
 Competitive compensation and benefits.
 </li>
 <li>
 A culture where learning, growth, and experimenting with new ideas are deeply encouraged.
 </li>
 </ul>
</div>

Agentic AI Engineer

Blue World services pvt ltd.

Travel Agent Officer (7&ndash;10 Years Experience)Location:IslamabadAbout the RoleWe are hiring a highly experienced Travel Agent Officer to manage corporate travel operations, including air ticketing, itinerary planning, and client coordination. The ideal candidate must have strong expertise in international and domestic travel management.Key Responsibilities<ul><li>Manage domestic &amp; international air ticket bookings</li><li>Handle ticket issuance, re-issuance, cancellations &amp; refunds</li><li>Provide competitive fares from multiple airlines</li><li>Plan travel itineraries and provide advisory services</li><li>Coordinate hotel bookings &amp; transport arrangements</li><li>Handle urgent &amp; last-minute travel requests</li><li>Provide 24/7 support to corporate clients (if required)</li><li>Maintain travel records and prepare monthly reports</li><li>Requirements</li><li>7&ndash;10 years of relevant experience in travel &amp; ticketing</li><li>Strong knowledge of IATA rules and airline systems (Galileo / Amadeus / Sabre)</li><li>Experience in handling corporate clients</li><li>Excellent communication and coordination skills</li></ul>Mandatory Documents (Must be Submitted)<ul><li>Updated CV/Resume</li><li>CNIC copy</li><li>Academic Certificates</li><li>Valid IATA Certification</li><li>Travel &amp; Ticketing Certifications</li><li>Experience Certificates</li><li>Preferred (Additional Advantage)</li><li>Experience with corporate travel reporting</li><li>Knowledge of visa processing</li><li>Passport copy (if available)</li></ul>How to ApplyInterested candidates must apply with complete scanned documents.Incomplete applications will not be considered.Job Type: Full-timeLicense/Certification:<ul><li>Certificates (Required)</li></ul>Work Location: In person

Travel Agent Officer

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