client relationship specialist Jobs in Islamabad

client relationship specialist

customer relations officer Jobs in Islamabad

customer relations officer

customer relations officer (cro) Jobs in Islamabad

customer relations officer (cro)

customer sales representative Jobs in Islamabad

customer sales representative

customer service officer Jobs in Islamabad

customer service officer

customer service agent

Think Higher Consultants

Location: Giga MallJob Summary:We are seeking a friendly and professional Customer Service Officer to handle customer inquiries, provide accurate information, and ensure a high level of customer satisfaction. The role involves communicating with customers, resolving issues, maintaining records, and supporting daily customer service operations.Roles &amp; Responsibilities:<ul><li>Handle customer inquiries, requests, and complaints through phone, email, or in person</li><li>Provide accurate information about products, services, and company policies</li><li>Maintain professional and timely communication with customers</li><li>Follow up on customer requests to ensure issues are resolved effectively</li><li>Record and update customer information and interactions in company systems</li><li>Coordinate with internal teams to resolve customer issues</li><li>Assist in preparing customer service reports and documentation</li><li>Maintain a positive and helpful attitude to enhance customer experience</li><li>Support customer service operations and administrative tasks as required</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree or relevant qualification</li><li>Minimum of 1&ndash;2 years of experience in a customer service or related role</li><li>Proficiency in MS Office applications</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to work under pressure and manage multiple tasks</li></ul>Skills &amp; Competencies:<ul><li>Customer-focused mindset</li><li>Strong listening and communication skills</li><li>Patience and professionalism</li><li>Good organizational and time-management abilities</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Service Officer

Abacus Outsourcing

Customer Relations Officer (CRO)We are hiring dynamic Customer Service Representatives for multiple ongoing projects.Bring Updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 24-12-2025 and 25-12-2025</li><li>Timings: 12:00 PM - 3:00 PM</li></ul>Roles Available: <ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact: <ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relations Officer (CRO)

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Helpline Agent

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To assist the Airport Manager in managing, monitoring and reviewing daily activities in the respective station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements.
 
 
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Assists the &ldquo;Airport Manager and Customer Services Manager&rdquo; in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Fly Jinnah policies and procedures laid down in the Ground Operaitons Manual.
 </li>
 <li>
 Supervises briefings/debriefings, ramp, check-in, safety, security, and other matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager and Customer Services Manager to resolve accordingly
 </li>
 <li>
 Liaises with Airport Manager, Customer Services Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
 </li>
 <li>
 Reports to the &ldquo;Airport Manager/Customer Services Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
 </li>
 <li>
 Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
 </li>
 <li>
 Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
 </li>
 <li>
 Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Ensures adherence of handling agents to Company&rsquo;s policies and procedures and respective legislations and regulatory requirements. Reports non-compliance to Airport Manager/Customer Services Manager for corrective measure.
 </li>
 <li>
 Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Fly Jinnah at all times.
 </li>
 <li>
 Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
 </li>
 <li>
 Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager, Customer Services Manager accordingly.
 </li>
 <li>
 Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
 </li>
 <li>
 Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; supports the airport team in meeting targets and providing excellent services.
 </li>
 <li>
 Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary work experience.
 </li>
 <li>
 Basic Airport safety and security procedures and regulations trainings are a must.
 </li>
 <li>
 &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
 </li>
 <li>
 Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
 </li>
 <li>
 Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
 </li>
 <li>
 Proficient in Microsoft Office suite, Internet, Web Search.
 </li>
 <li>
 Good written and verbal communication skills, reports writing, etc.
 </li>
 <li>
 Very good in English Language, Arabic Language may be conditional for certain regions.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 5-6 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
 </li>
 <li>
 Must have a minimum of 2 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
 </li>
 <li>
 Good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
 </li>
 <li>
 Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, Load Control.
 </li>
 <li>
 Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
 </li>
 <li>
 Familiar with monitoring service level agreements (SLAs).
 </li>
 <li>
 Capable for implementing policies, procedures, and manuals in line with standards and regulations.
 </li>
 <li>
 Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
 </li>
 <li>
 Composed, self-confident and focused, capable of handling emergencies with control.
 </li>
 <li>
 Possesses effective time management, problem solving and decision making skills.
 </li>
 <li>
 Dynamic with high accuracy and attention to details.
 </li>
 </ul>
</div>

Supervisor Airport Services - Islamabad

Telenor

<div>Position Title: Senior AI Engineer
Reporting to: Director Automation Hub
Job Group: 2/3
Location: Islamabad
Division: Telenor Shared Services Pakistan
Department: Automation Hub
Unit: Finance &amp; Procurement Tribe
About Telenor Shared Services Pakistan
Telenor Shared Services Pakistan delivers transactional business services in the areas of Finance &amp; Accounting and IT. Together with Telenor Shared Services Norway it delivers efficient business support to Telenor employees to make their work easier.
Position Related
We are seeking a Senior AI Engineer with strong expertise in designing, building, and deploying secure and scalable AI solutions within enterprise environments. This role requires a unique blend of technical depth, business understanding, and the ability to translate complex AI concepts into practical, value-driven outcomes.
The ideal candidate will have a strong background in AI engineering, experience with LLMs and RAG architecture, AI Ops and the ability to collaborate across teams to deliver high-impact AI solutions.
Goals
Key Responsibilities<ul><li>
Design and deploy enterprise-scale LLM and AI solutions for NLP/ML, conversational AI, automation and agentic workflows.</li><li>
Build and optimize RAG pipelines using enterprise data sources with security and compliance as core principles.</li><li>
Develop and manage distributed training, fine-tuning, and inference systems optimized for large-scale workloads on cloud environments.</li><li>
Integrate AI models into enterprise workflows, APIs, microservices, and cloud platforms.</li><li>
Implement AIOps best practices for continuous integration, deployment, monitoring, governance, and lifecycle management of AI models.</li><li>
Ensure responsible AI usage, including explainability, bias mitigation, security, and auditability.</li></ul><ul><li>
Work closely with cross functional/technical teams to align AI solutions with business priorities,</li><li>
Translate functional requirements and communicate complex AI concepts clearly to technical and non-technical stakeholders.</li></ul>
Note: Above goals and job descriptions are indicative and subject to change
Experience &amp; Qualification<ul><li>
Bachelor&rsquo;s or master&rsquo;s in computer science, Software Engineering, AI/ML, Data Science, or a related field.</li><li>
7+ years of experience in AI/ML engineering or software engineering.</li><li>
At least 2&ndash;3 years of experience with LLM-based AI solutions in enterprise environments.</li><li>
Demonstrated ability to manage end-to-end delivery, including requirement gathering, solution design, implementation, and stakeholder communication.</li></ul>
Required Technical Skills<ul><li>
Strong proficiency in Python, clean architecture, and production-grade API development.</li><li>
Deep experience with LLM frameworks and tooling such as LangChain, LangGraph, LlamaIndex, or similar orchestration and agent frameworks.</li><li>
Experience with RAG systems, vector databases, and similarity search technologies.</li><li>
Expertise in model optimization: parameter-efficient tuning, quantization, mixed-precision, distributed parallelism.</li><li>
Experience deploying and scaling AI inference using optimized serving frameworks.</li><li>
Experience building multi-agent systems using agent orchestration tools.</li></ul>
Functional &amp; Behavioral Skills<ul><li>
Service-minded, open-minded, culturally aware.</li><li>
Highly structured, focused, and able to prioritize effectively.</li><li>
Innovative, curious, and a strategic thinker.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Team-oriented with the ability to foster collaboration and psychological safety.</li><li>
Adaptable, proactive and comfortable working under strict deadlines.</li></ul>
Potential Career Path<ul><li>
Progression to Senior Manager/ Director roles AI and Data positions.</li></ul></div>

Senior AI Engineer

Edge

<div>
 
 
 About Edge
 
 
 
 Edge is on a mission to remove geographic borders as barriers to full-time employment and fair wages. We&rsquo;re building a global HR platform ecosystem that seamlessly connects exceptional talent worldwide with North American businesses. By making global hiring easier than local hiring, we give companies a broader talent pool and accelerate their hiring process. Spread across four continents, we&rsquo;re a global team redefining how people work together.
 
 
 
 Role Overview
 
 
 
 We are seeking a
 
 Senior AI/ML Engineer (Agentic AI)
 
 to architect and implement autonomous, goal-driven AI agents. This role is ideal for someone experienced in multi-agent systems, orchestration frameworks, and deploying complex LLM-based agents that can reason, plan, and act in dynamic environments.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Agentic System Design
 
 &ndash; Design and deploy multi-agent or hierarchical reasoning systems capable of planning, self-correction, and collaboration.
 </li>
 <li>
 
 LLM Orchestration
 
 &ndash; Build long-running pipelines using frameworks such as LangGraph, AutoGen, or similar to manage memory, tool-use, and context.
 </li>
 <li>
 
 Tool &amp; Data Integration
 
 &ndash; Connect agents to APIs, knowledge graphs, and vector databases (e.g., Pinecone, Weaviate, Milvus) to enable autonomous decision-making.
 </li>
 <li>
 
 Data &amp; Infrastructure
 
 &ndash; Develop and maintain data pipelines and embedding stores; implement ETL/ELT workflows.
 </li>
 <li>
 
 Optimization &amp; Scaling
 
 &ndash; Fine-tune and optimize LLMs for performance, cost, and safety; implement monitoring and feedback loops.
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 &ndash; Partner with product, engineering, and compliance teams to align agent behavior with business goals and regulatory requirements.
 </li>
 </ul>
 
 
 Must-Have Qualifications
 
 
 <ul>
 <li>
 Demonstrated experience designing and deploying agentic or multi-agent AI systems.
 </li>
 <li>
 Deep understanding of transformer architectures and advanced prompt-engineering strategies.
 </li>
 <li>
 Strong Python skills and expertise with orchestration frameworks (LangGraph, AutoGen, CrewAI, etc.).
 </li>
 <li>
 Proficiency in building robust data pipelines and working with vector databases.
 </li>
 <li>
 Cloud deployment and MLOps experience (AWS, GCP, or Azure).
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience fine-tuning LLMs with LoRA/QLoRA/PEFT.
 </li>
 <li>
 Knowledge of reinforcement learning, planning algorithms, or neuro-symbolic methods.
 </li>
 <li>
 Contributions to open-source agentic AI frameworks or published research in autonomous AI.
 </li>
 </ul>
 
 
 Why Join Edge?
 
 
 
 Edge is at a pivotal growth stage, giving you the rare opportunity to shape the future of global employment. Your work will directly impact how businesses hire and how talent everywhere connects to opportunity.
 
 
 Join us to
 
 build the next generation of autonomous AI that changes how the world works across borders.
 
 
</div>

Senior AI/ML Engineer (Agentic AI)

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><h3 class="jobSectionHeader">
About the Role:</h3> 

As a Technical Program Analyst, you will report to the Manager of Technology Operations and will be responsible for overseeing the systems and tools powering our Global Solutions Engineering Organization, including Salesforce, Slack, Jira, Scoro and others. We're looking for an experienced, dynamic, and growth-oriented individual to drive a state-of-the-art agent experience that is rooted in Salesforce and its supporting ecosystem. You're a good fit if you have an interest and aptitude in understanding the business needs deeply and designing thoughtfully for efficiency, the highest quality, and scalability. You think about the customer and user experience first as you think through solutions and help identify ways to drive improvements.
<h3 class="jobSectionHeader">
What You'll Do:</h3>
<ul><li>Learn about the business needs and utilize your deep knowledge of technology to design processes and automation to create the most efficient tool configuration possible</li>
<li>Participate in the evaluation and selection of technology tools used by Internal teams</li>
<li>Support the members of the management team to accomplish technology goals</li>
<li>Manage incoming tools/system access and configuration requests</li>
<li>Triage day-to-day issues that arise for internal and external tools</li>
<li>Partner with IT and engineering to implement and troubleshoot new processes and workflows</li>
</ul><h3 class="jobSectionHeader">What We're Looking For:</h3>
<ul><li>5+ years of experience in a Technology operations role or as a Salesforce Business Analyst</li>
<li>A deep and ever-improving understanding of Salesforce Sales Cloud and the surrounding ecosystem, including 3rd party products</li>
<li>Strong project management and process improvement skills</li>
<li>Effectively juggled multiple priorities in a fast-paced, dynamic environment and has a passion for learning new technologies and quickly becoming the resident expert</li>
<li>Strong communication that partners effectively with different teams to drive results</li>
<li>Proven experience implementing and improving systems powering Sales Engineering Teams</li>
<li>Preferred one of the following certifications:
<ul><li>Salesforce Administrator</li>
<li>Salesforce Business Analyst</li>
<li>Sales Cloud Consultant</li></ul></li></ul> 


<div>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Technology Program Analyst II

Explore 381+ Customer service agent in Islamabad this January. Find roles across top companies and apply now to boost your career.