customer service representative Jobs in Islamabad

customer service representative

customer care representative Jobs in Islamabad

customer care representative

customer support executive Jobs in Islamabad

customer support executive

service support engineer Jobs in Islamabad

service support engineer

call center agent

customer service agent

Rehman Studies (Pvt) Ltd

Job Summary:We are looking for professional, motivated, and customer-focused Call Center Agents to join our fast-paced travel agency. You will assist customers with visa guidance, ticketing services, travel-related inquiries, and ensure a smooth and professional experience from start to finish.Key Responsibilities:<ul><li>Handle customer calls, emails, and messages for visa and ticketing services.</li><li>Assist with flight options, fare details, bookings, rebookings, and cancellations.</li><li>Guide customers on visa requirements and documentation.</li><li>Maintain accurate records for bookings and visa files.</li><li>Stay updated on airline policies, visa updates, and travel regulations.</li><li>Resolve customer issues professionally.</li><li>Coordinate with internal teams for smooth service delivery.</li><li>Promote travel deals and services to meet sales targets.</li><li>Follow up on bookings and ensure timely document processing.</li></ul>Requirements<ul><li>Excellent English communication skills (professional level).</li><li>Bachelor&rsquo;s degree (students are not eligible).</li><li>Previous experience in a travel agency (Visa, Ticketing, STA, Immigration, Umrah) is preferred.</li><li>Strong multitasking, organizational, and problem-solving skills.</li><li>Ability to work both independently and within a team environment.</li><li>Strong persuasion and negotiation skills to meet sales goals.</li></ul>Key Information:<ul><li>Working Hours: 09:00 AM &ndash; 06:00 PM</li><li>Compensation: Fixed Salary + Attractive Incentives</li><li>Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad</li></ul>Drop your CV on: 0335-5005730 (Whats app)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent – Visa & Ticketing

Abacus Outsourcing

Customer Relations Officer (CRO)We are hiring dynamic Customer Service Representatives for multiple ongoing projects.Bring Updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 09-Sep-2025 and 10-Sep-2025</li><li>Timings: 12:00 PM - 3:00 PM</li></ul>Roles Available: <ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact: <ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relations Officer (CRO)

Are you fluent in Bengali and passionate about helping people? Join our team to provide world-class support for an international ride-hailing and mobility service!Location: Onsite in IslamabadWhat You&rsquo;ll Do:<ul><li>Deliver exceptional customer support via calls, chat, and email in Bengali.</li><li>Understand customer concerns and provide accurate, timely solutions.</li><li>Maintain professionalism, empathy, and positivity in every interaction.</li><li>Log customer interactions and update systems accurately.</li><li>Collaborate with internal teams to resolve complex issues.</li><li>Meet performance targets including quality, response time, and customer satisfaction.</li></ul>What We&rsquo;re Looking For:<ul><li>Fluent in Bengali (spoken &amp; written) with good English communication skills.</li><li>Strong problem-solving skills and a customer-first mindset.</li><li>Comfortable working in a fast-paced, dynamic environment.</li><li>Basic computer skills (MS Office, CRM systems, typing).</li></ul>Preferred:<ul><li>Experience in international customer support.</li></ul>What We Offer:<ul><li>Competitive salary plus performance-based incentives.</li><li>Opportunities for professional growth and skill development.</li><li>A friendly, supportive, and dynamic work environment.</li><li>Health and wellness benefits (as per policy).</li></ul>If you&rsquo;re eager to be part of an international project and love making customers happy, this is your chance to shine!How To Apply: Apply via Indeed or Whatsapp your resume directly at: +92 348 5616568.Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Bengali-Speaking Customer Support Executive

N7 (PVT) LTD

Why Us!Join N7 Group for innovation, excellence, and diverse growth opportunities in Real Estate, Tech, and Security. Choose us for our unwavering commitment to excellence, collaborative culture, and a collective mission to improve lives. Shape your future and make a lasting impact with us. Your professional journey starts here.Position Overview:We are looking to hire a passionate candidate for a Customer Service Representative (NON Sales) position for our Paradise Mall Bahria Town Phase 4 office.What you will be doing:<ul><li>Cold Calling</li><li>Handle inbound and outbound calls professionally for Dubai real estate.</li><li>Provide accurate information about our real estate listings, investment opportunities, and services.</li><li>Efficiently work on qualifying leads, scheduling meetings, and following up on those leads.</li><li>Address client inquiries, resolve issues, and escalate when necessary.</li><li>Maintain detailed and accurate records of interactions in our CRM system.</li></ul>What we are looking for:<ul><li>2 years&rsquo; experience in customer services</li><li>Strong communication skills.</li><li>Friendly, approachable, and outgoing personality.</li><li>Basic understanding of lead qualification</li></ul>Job type: Full timeJob Type: Full-timePay: Rs65,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town phase 4?</li></ul>Work Location: In person

Customer Service Representative (Real Estate)

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Helpline Agent

Inbound call center

Explore 575+ Customer service agent in Islamabad this December. Find roles across top companies and apply now to boost your career.