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customer service coordinator Jobs in Istanbul

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customer service specialist

customer services assistant manager Jobs in Istanbul

customer services assistant manager

customer service assistant

AppBeam Technology BV

<p><b>About Us </b></p><p>FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.</p><p><b>Position Summary </b></p><p>As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.</p><p><b>Responsibilities</b></p><p><b>Customer Interaction and Support </b></p><ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in both Arabic and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic &amp; French to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul><p><b>Customer Experience Management </b></p><ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul><p><b>Analytics and Optimization </b></p><ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul><p><b>Requirements </b></p><ul><li>Arabic &amp; French speaker with a strong command of English (oral and written).</li><li>Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace.</li><li>Strong data analysis skills and proficiency in CRM tools like <b>Zoho Desk, Freshdesk, Zendesk,</b> or <b>SalesForce CRM</b>.</li><li>Natural multitasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul><p><b>What We Offer </b></p><ul><li>A collaborative and supportive team environment.</li><li>100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives.</li><li>Opportunity to have a direct impact on the growth of an innovative startup.</li></ul><p>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!</p><p>Job Type: Full-time</p>

Customer Service Advisor (Arabic & French)

LaLaMove

<div><div><div>At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world&rsquo;s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!</div><div></div><div><br>
To provide exceptional frontline people leadership and operational management for the Level 1 and Level 2 Contact Centre for Lalamove in Turkey.</div><div></div><div><br>
Office location: 4. Levent, Turkey</div></div>
<div><div><h3 class="jobSectionHeader"><b>What we seek:</b></h3><ul><li><ul><li>
Manages frontline operation teams to ensure operational excellence and excellent customer service.</li><li>
Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to team, department KPIs and service quality standards.</li><li>
Develop a productive and achievement oriented working environment for employees resulting in high engagement scores.</li><li>
Provide effective coaching and performance management to the Customer Service Team Leaders as required to enable the best chance of employee success and customer satisfaction.</li><li>
Coordinate with relevant personnel and stakeholders, including Managing Directors, CX Functional team and other departments, in solving problems that would address staffing requirements, work assignments and the like in ensuring that L1 and L2 operations are functioning at its optimum.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Additional Responsibilities:</b></h3><ul><li><ul><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Contribute to the Lalamove growth in Turkey</li><li>
Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What you'll need:</b></h3><ul><li><ul><li>
Degree holder with a proven track record of stakeholder management</li><li>
Proficiency of computer skill in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite</li><li>
Ability to communicate effectively with people at different levels</li><li>
Ability to develop, implement and review policies and procedures</li><li>
At least 4 years work experience in customer service field, with a minimum of 1 year in team management capacity</li><li>
A sound knowledge and understanding of contact centre management principles</li><li>
Excellent command of written and communication skills in English and Native written and communication skills in Turkish</li><li>
Experience in a logistics or start up environment would be an advantage</li><li>
Experience in multi-location, multi-culture environment is a plus</li></ul></li></ul></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Customer Services Assistant Manager

KiKxxl

<div><div><p>Vollzeit</p>
<p>Istanbul</p>
</div><div><p>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
<br>
<br>
Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
<br>
<br>
Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
<br>
<br>
Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.</p>
</div><div><h2 class="jobSectionHeader"><b>Deine Aufgaben
</b></h2><div><ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Dein Profil
</b></h2><div><ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Wir bieten Dir attraktive Rahmenbedingungen
</b></h2><div><ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul><b>Als Kundenberater:in</b> in Sales-Projekten profitierst Du von attraktiven Benefits, wie<br>
<br>
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul><p>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</p></div></div></div>

Customer Service Agent (m/w/d) in deutscher Sprache

Mitarbeiter Kundenbetreuung (m/w/d) Deutsch

Sevan Bıçakçı

<div>
 <p>
  <strong>
   About Sevan B&inodot;&ccedil;ak&ccedil;&inodot;
  </strong>
 </p>
 <p>
  Sevan B&inodot;&ccedil;ak&ccedil;&inodot; began his apprenticeship at the Grand Bazaar at the age of 12 and launched his brand in 2001. Since then, the Sevan B&inodot;&ccedil;ak&ccedil;&inodot; brand has been creating one-of-a-kind jewellery.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The brand operates boutiques in Miami, Zorlu Center, Galataport, the Grand Bazaar, and Ankara, and its designs are also available in select international stores. The workshop functions as both a production space and a platform for creative collaboration across different disciplines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Drawing inspiration from Istanbul&rsquo;s cultural and architectural heritage, as well as from mythology and nature, Sevan B&inodot;&ccedil;ak&ccedil;&inodot; has received the Couture Design Award eight times.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Sales Assistant - Job Overview
  </strong>
 </p>
 <p>
  We are seeking a friendly and motivated Jewellery Sales Assistant to join our team. The ideal candidate will have strong communication skills and a passion for delivering excellent customer service. In this role, you will help create a welcoming shopping environment, support product display, and contribute to the overall organisation of the store.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  &bull; Welcome customers and guide them during their shopping experience.
 </p>
 <p>
  &bull; Support the sales consultant with daily sales activities and customer relations.
 </p>
 <p>
  &bull; Share product information and complementary products.
 </p>
 <p>
  &bull; Maintain tidy and visually compelling product displays.
 </p>
 <p>
  &bull; Respond to customer inquiries in person or via phone with courtesy and professionalism.
 </p>
 <p>
  &bull; Assist with stock control, including replenishment and inventory monitoring.
 </p>
 <p>
  &bull; Work collaboratively with other team members to ensure smooth store operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  &bull; Strong verbal and written communication abilities.
 </p>
 <p>
  &bull; Excellent command of English is required; candidates will be assessed through a comprehensive English proficiency test.
 </p>
 <p>
  &bull; Basic math skills to support stock handling.
 </p>
 <p>
  &bull; Ability to prioritise tasks and manage time effectively.
 </p>
 <p>
  &bull; Organisational skills to maintain store order and presentation.
 </p>
 <p>
  &bull; Previous experience in jewellery retail or customer service is an advantage.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Information
  </strong>
 </p>
 <p>
  Job Type: Full-time
 </p>
 <p>
  Work Location: On-site
 </p>
</div>


Jewellery Sales Assistant

Odeabank

<div>
 <p>
  <strong>
   We are looking for an Odealist to create value together!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by
  <strong>
   learning, growing, and creating value.
  </strong>
 </p>
 <p>
  We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Can You Expect?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    A culture that supports your development:
   </strong>
   Training, mentoring, and continuous learning opportunities
  </li>
  <li>
   <strong>
    Working model:
   </strong>
   A hybrid environment that offers both productivity and balance
  </li>
  <li>
   <strong>
    Inclusive team structure:
   </strong>
   An organizational culture shaped by openness, respect, authenticity, and enthusiasm
  </li>
  <li>
   <strong>
    Sustainable vision:
   </strong>
   Commitment to gender equality, diversity, and sustainability
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a strategic, innovative, and driven
  <strong>
   SME Segment Assistant Manager
  </strong>
  with a focus on
  <strong>
   Service Model Design
  </strong>
  . This role is pivotal in shaping and optimizing the service model for the SME (Small and Medium Enterprises) segment, ensuring that our offerings are tailored to meet the unique needs of SME clients. In addition to segment management, you will design and implement effective service models that enhance customer satisfaction, improve operational efficiency, and drive business growth.
 </p>
 <p>
  As an
  <strong>
   SME Segment Assistant Manager
  </strong>
  , you will lead the development of customer-centric services, integrating the latest trends, tools, and data-driven insights to deliver a service experience that truly resonates with SMEs. You will manage cross-functional teams, design end-to-end service processes, and be responsible for aligning the service model with the overall strategic goals of the bank.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Service Model Design &amp; Optimization
   </strong>
   : Lead the design and continuous improvement of the service model for the SME segment, ensuring it is customer-centric, efficient, and scalable. Create processes that deliver exceptional value to SME customers, focusing on personalization, ease of use, and operational excellence.
  </li>
  <li>
   <strong>
    SME Segment Strategy
   </strong>
   : Develop and execute a clear and effective strategy for the SME segment, ensuring the service model aligns with broader bank objectives. Understand and analyze SME customer needs and behaviors to design services that provide tangible value and differentiate the bank in the market.
  </li>
  <li>
   <strong>
    Customer Journey Mapping
   </strong>
   : Define and optimize the SME customer journey, ensuring all touchpoints are seamless and provide an excellent customer experience. Identify pain points in the journey and implement solutions to improve customer satisfaction and service delivery.
  </li>
  <li>
   <strong>
    Cross-Functional Collaboration
   </strong>
   : Work closely with product development, sales, marketing, and operations teams to ensure the service model is integrated across all functions and aligned with customer expectations. Foster collaboration to ensure consistent and high-quality service delivery at every stage of the customer lifecycle.
  </li>
  <li>
   <strong>
    Data-Driven Service Design
   </strong>
   : Use customer insights, feedback, and CRM data to inform service model design decisions. Implement strategies that respond to customer needs and behaviors, improving customer satisfaction, retention, and lifetime value.
  </li>
  <li>
   <strong>
    End-to-End Service Process Management
   </strong>
   : Manage the design, implementation, and optimization of end-to-end service processes, from initial customer contact through to ongoing account management and support. Ensure processes are efficient, scalable, and align with the SME customer&rsquo;s needs.
  </li>
  <li>
   <strong>
    Leadership &amp; Team Coordination
   </strong>
   : Lead and motivate cross-functional teams to execute service model strategies effectively. Provide guidance, mentorship, and support to team members to ensure the smooth delivery of customer services.
  </li>
  <li>
   <strong>
    Service Model Metrics &amp; Reporting
   </strong>
   : Develop and track KPIs related to service model performance (e.g., customer satisfaction, operational efficiency, retention rates). Use data to continuously refine and improve the service model.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Experience
   </strong>
   : Minimum of 5 years of experience in segment management, service design, or customer experience management, ideally within the banking or financial services sector. Experience in
   <strong>
    SME segment
   </strong>
   strategy and
   <strong>
    service model design
   </strong>
   is highly preferred.
  </li>
  <li>
   <strong>
    Service Design Expertise
   </strong>
   : Strong experience in designing, implementing, and optimizing service models that enhance customer experiences, especially for small and medium-sized businesses.
  </li>
  <li>
   <strong>
    Customer-Centric Approach
   </strong>
   : Deep understanding of SME customer needs, behaviors, and pain points, and the ability to design services that address those needs effectively.
  </li>
  <li>
   <strong>
    Analytical &amp; Data-Driven
   </strong>
   : Strong ability to analyze customer data, feedback, and behavior to inform service design decisions.
  </li>
  <li>
   <strong>
    Leadership
   </strong>
   : Proven leadership skills with the ability to manage and motivate cross-functional teams to execute on service model strategies. Ability to align multiple stakeholders and drive results.
  </li>
  <li>
   <strong>
    Process Management
   </strong>
   : Experience in managing complex service processes, ensuring efficiency, scalability, and continuous improvement.
  </li>
  <li>
   <strong>
    Problem-Solving
   </strong>
   : Ability to identify challenges within the service model and develop effective solutions to improve both customer satisfaction and operational performance.
  </li>
  <li>
   <strong>
    Communication
   </strong>
   : Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ideal Candidate Profile
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A strategic thinker with a deep understanding of
   <strong>
    SME customer needs
   </strong>
   and a passion for designing service models that deliver exceptional customer experiences.
  </li>
  <li>
   Comfortable managing both the high-level strategy and the operational details of service model design and implementation.
  </li>
  <li>
   Data-driven and customer-focused, with a strong ability to turn insights into action that improves the SME customer experience and drives business growth.
  </li>
  <li>
   Experienced in designing and optimizing service processes, ensuring they are customer-centric, efficient, and scalable.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Odeabank?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Innovative business model focused on investment and technology
  </li>
  <li>
   Odealist teams shaping not only today but also the future
  </li>
  <li>
   Corporate discount agreements with O'Deal
  </li>
  <li>
   Social events, clubs, and employee communities
  </li>
  <li>
   Special occasion celebrations
  </li>
  <li>
   Recognition and reward mechanisms that regularly highlight achievements
  </li>
  <li>
   Well-being seminars
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If you want to grow in an Odealist culture
  </strong>
  , complete your application now and join us on our journey! 💫
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
  </em>
 </p>
 <p>
  <em>
   The offer process begins for candidates who successfully complete all stages.
  </em>
 </p>
 <p>
  <em>
   **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
  </em>
 </p>
 <p>
  <em>
   Detailed information can be found at
   <u>
    Odeabank Personal Data Protection Disclosure Text.
   </u>
  </em>
 </p>
 <p>
 </p>
</div>


SME Segment Assistant Manager

Key Account Assistant Manager

Explore 954+ Customer service assistant in Istanbul this December. Find roles across top companies and apply now to boost your career.