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customer service assistant

Samsung Electronics

<div>
 
 
 Customer Service I Field Operations Support Assistant Manager
 
 
 
 
 
 
 To be assigned in Customer Service Department, we are looking for a Field Operations Support Assistant Manager with below qualifications;
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 
 
 Field Operations Support Assistant Manager
 
 involves overseeing and supporting field operations of the Customer Service department, mostly for Home Appliances and AV products, ensuring that Samsung customers receive top quality support and services.
 
 <ul>
 <li>
 Partner and performance management of Brand Engineer operation to ensure a smooth and efficient process, including procurements, certifications, administrative works of the related service accounts.
 </li>
 <li>
 Take ownership of improving field operation by working cooperatively with related departments and business partners. Coordinating with other departments such as HR, procurement, legal, finance, field and related departments in the customer service division to ensure that the needs of the operation is fulfilled.
 </li>
 <li>
 Creating and managing partner &amp; vendor contracts, monitoring SLA&rsquo;s, procurement processes.
 </li>
 <li>
 PnL management of the Brand Engineer operation, prepare budget plan, run variance analysis and rolling forecasts.
 </li>
 <li>
 Keep track of service income and operational costs to identify areas for improvement. Prepare regular reports and drive the implementation of actions focused on increasing field technicians productivity, service sales income and reducing costs.
 </li>
 <li>
 Manage the relationships with service B2B key accounts and make the agreements in line with providing proper administrative and financial requirements.
 </li>
 <li>
 Coordinate authorized service centers to acquire aftersales certifications of Turkish Standarts Institute (TSE) and manage certification cost, process and the operation of the partner company.
 </li>
 </ul>
 
 
 
 
 
 Skills And Qualifications
 
 
 
 
 
 <ul>
 <li>
 B.Sc. or Master degree from Business Administration, Engineering Departments, or Economics
 </li>
 <li>
 +5 years of experience in customer service, project management or related functions, preferably within the Consumer Electronics or related industries.
 </li>
 <li>
 Adaptive and entrepreneurial approach: demonstrates flexibility, energy, and initiative in fast-paced, unpredictable, and matrix business environment.
 </li>
 <li>
 Can work under pressure with tight deadlines and can handle escalations calmly and competently.
 </li>
 <li>
 Ability to collaborate with international teams and adapting strategies to align with global plan.
 </li>
 <li>
 Demonstrated skills at multi-tasking, planning and organization.
 </li>
 <li>
 Strong analytical and problem solving skills with result oriented mindset.
 </li>
 <li>
 Proficiency in leveraging data analytics to derive insights, identify trends to optimize after-sales processes.
 </li>
 <li>
 Strong commitment to understand operational needs and expectations, driving process optimization strategies across service center operations, Samsung departments and vendors.
 </li>
 <li>
 Advanced English skills, excellent written and verbal communication skills.
 </li>
 <li>
 Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc).
 </li>
 </ul>
 
 
</div>

Field Operations Support Assistant Manager

U Trust Insurance Agency LLC

<div>About Us:
U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 31 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.
Position Overview:
As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively. This position offers the opportunity to work in a dynamic and friendly environment, interacting with clients and colleagues alike.
Responsibilities:<ul><li>
Respond promptly to client inquiries and requests received via phone or email.</li><li>
Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.</li><li>
Issue certificates of insurance and verify coverage as needed.</li><li>
Provide accurate information regarding insurance products, coverage options, and policy details.</li><li>
Assist clients with policy renewals, updates, and changes.</li><li>
Process insurance applications, claims, and payments efficiently and accurately.</li><li>
Investigate and resolve customer complaints and concerns with empathy and professionalism.</li><li>
Handle administrative tasks and documentation related to customer interactions.</li></ul> 
Requirements:<ul><li>
High school diploma or equivalent (Bachelor's degree preferred).</li><li>
Proven customer service experience in a similar role (insurance industry experience is a plus).</li><li>
Excellent communication skills, both verbal and written.</li><li>
Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.</li><li>
Strong problem-solving abilities and attention to detail.</li><li>
Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.</li><li>
Ability to multitask and prioritize tasks effectively.</li><li>
Proficiency in using computer systems and software for data entry and customer interactions.</li><li>
Friendly, positive, and professional demeanor.</li></ul>
Career Growth:
At U Trust Insurance Agency LLC, we believe in nurturing the potential of our employees. This position offers the opportunity for career growth, with potential pathways to managerial roles or becoming a licensed insurance agent. We provide support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career goals.
Schedule:
The work schedule for this position is Monday to Friday, from 18:00 to 02:00 local time.
Benefits:<ul><li>
Competitive salary commensurate with experience.</li><li>
Paid time off and holidays.</li><li>
Ongoing training and career development opportunities.</li></ul>
Trial Period:
The selected candidate will undergo a trial period of 2 months. During this time, we will assess your performance and suitability for the role.
How to Apply:
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. While experience with Zendesk, Office 365, and Insurance CRMs is preferred, we are open to reviewing applications from all candidates who believe they have the skills and qualifications for this position.
Please submit your resume and a cover letter detailing your relevant experience for the above mentioned position.
Note: We appreciate all applications, and we will thoroughly review each one to identify the best fit for the position. Only shortlisted candidates will be contacted for further steps in the hiring process.</div>

Customer Service Representative (English and Russian/Ukrainian are required)

KiKxxl

<div>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
 
 
Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
 
 
Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
 
 
Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.
<h1 class="jobSectionHeader">Deine Aufgaben</h1>
<ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul><h1 class="jobSectionHeader">Dein Profil</h1>
<ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul><h1 class="jobSectionHeader">Dein Gehalt</h1>
<ul><li>Basisgehalt: 1.300,- Euro (netto) / pro Monat (1.000 Euro Minimum + 100,- Euro Anwesenheitspr&auml;mie + je 100 Euro Fahrtkostenzuschuss / Essenszulage)</li>
<li>Du gestaltest deinen Bonus selbst: durchschnittlich 500,- Euro Bonus / Monat (weit &uuml;ber 1.000,- Euro m&ouml;glich)</li>
<li>Die Auszahlung erfolgt in Euro</li>
<li>Alle Arbeitsstunden werden bezahlt</li>
</ul><h1 class="jobSectionHeader">Wir bieten Dir attraktive Rahmenbedingungen</h1>
<ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul>Als Kundenberater:in in Sales-Projekten profitierst Du von attraktiven Benefits, wie 
 
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</div>

Customer Service Agent (m/w/d) in deutscher Sprache

Mitarbeiter Kundenbetreuung (m/w/d) Deutsch

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 
 
 <ul>
 <li>
 Assistant Store Manager in daily operations and overall management of the store
 </li>
 <li>
 Lead and motivate the sales team to achieve store sales goals and objectives
 </li>
 <li>
 Provide exceptional customer service by addressing customer inquiries and resolving issues
 </li>
 <li>
 Ensure product displays, signage, and merchandising standards are maintained throughout the store
 </li>
 <li>
 Assist in training and onboarding new employees to ensure a knowledgeable team
 </li>
 <li>
 Monitor inventory levels and assist in managing stock replenishment and orders
 </li>
 <li>
 Conduct regular store audits to ensure compliance with company policies and procedures
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in a retail management or supervisory role
 </li>
 <li>
 Strong leadership and team-building skills with the ability to motivate others
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to analyze sales data and make informed decisions
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Flexibility to work various shifts, including weekends and holidays
 </li>
 <li>
 Univercity diploma required; a degree in business or a related field is a plus
 </li>
 </ul>
</div>

Assistant Store Manager (Emaar)

Hilton

<div>Assistant Chief Engineer
An Assistant Chief Engineer is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. 
 
What will I be doing?
This position reports to the Chief Engineer.
As an Assistant Chief Engineer, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. An Assistant Chief Engineer will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Responsible for maintenance issues within the hotel</li>
<li>Perform daily checks around the hotel</li>
<li>Conduct lift emergency release procedures as required</li>
<li>Diagnose, maintain, and repair mechanical equipment within the hotel</li>
<li>Ensure good relationships are built with internal and external customers</li>
<li>Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise</li>
<li>Develop, implement, and direct all emergency programs</li>
<li>Develop, implement and manage energy conservation programs for the property to minimize expenses</li>
<li>Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively</li>
<li>Perform special projects and other responsibilities as assigned</li>
<li>Responsible for the health and safety of the hotel</li>
<li>Ensure monthly safety inspections take place and employees are trained accordingly</li>
</ul>What are we looking for?
An Assistant Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Advanced knowledge of building management/engineering</li>
<li>A bachelor's degree in Mechanical Engineering is required</li>
<li>Excellent command of Turkish &amp; English</li>
<li>Positive attitude</li>
<li>Good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own</li>
<li>Previous experience engineering in the hotel/leisure sector for 3 years</li>
<li>Hilton Hotels experience is an advantage</li>
</ul>What&rsquo;s in it for me?
<ul><li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li>
<li>Indoor Parking Privileges
</li><li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus
</li><li>50% discount on personal food &amp; beverage consumption in the sister hotels.
</li><li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li>
<li>14 days paid paternity leave</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Chief Engineer

CALVIN KLEIN

<div>Design Your Future at PVH
Assistant Store Manager - Calvin Klein &#304;stanbul Akasya
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Assistant Store Manager ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback and the store performance and optimal Organization through managing Back Office, Visual Merchandising, Stock and Omnichannel activities.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>
Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>
Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>
Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>
Provide recommendations for action based on the analysis of sales performance.</li>
<li>
Collaborate with In-Store Visual for effective display fittings and report on visual criteria's impact on sales.</li>
<li>
Provide continuous feedback on performance and support Store Manager in team recruitment and development.</li>
<li>
Facilitate the cascading of company content through morning briefings for the team.</li>
<li>
Coordinate Stock and Back Office teams to ensure optimal stock provision and mix.</li>
<li>
Implement measures for the safety of products in both sales floor and stockroom.</li>
<li>
Conduct regular stock checks and promptly communicate stock information to the team.</li>
<li>
Maximize sales through analytical merchandise management, utilize reports for trend analysis, and conduct daily meetings to achieve goals.</li>
</ul>
The Ideal Candidate<ul>
<li>
At least 3 years&rsquo; experience in similar role within structured environment</li>
<li>
Experience with RFID systems</li>
<li>
Proficient use of Excel</li>
<li>
Good organization and collaboration skills and abilities</li>
<li>
Detail oriented and highly organized</li>
<li>
Fluent in English and Turkish any other language is a plus</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Assistant Store Manager - Calvin Klein İstanbul Akasya

Explore 566+ Customer service assistant in Istanbul this September. Find roles across top companies and apply now to boost your career.