customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

sales consultant

customer service executive Jobs in Karachi

customer service executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer service consultant

Idealancy

Job Summary:Idealancy is looking for an enthusiastic and experienced Customer Service Executive to join our team. The ideal candidate will be responsible for ensuring seamless customer communication, primarily focusing on confirming customer orders via phone calls and providing efficient support across digital channels like WhatsApp and Facebook.Key Responsibilities:The successful candidate will perform the following duties:<ul><li>Order Confirmation: Proactively call customers to confirm new orders, verify delivery details, and answer any immediate product or service-related questions.</li><li>Multi-Channel Support: Manage and respond to customer inquiries, issues, and feedback effectively through WhatsApp and Facebook Messenger.</li><li>Customer Relationship Management (CRM): Maintain a high level of professionalism and courtesy to build strong, long-lasting customer relationships.</li><li>Documentation: Accurately enter and update customer and order information in the company's database or CRM system.</li></ul>Experience : Minimum 6 Months of experience in Customer ServiceEducation : Bachelor&rsquo;s degree (Preferred)Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Executive

Vivo mobile Company

Job Description<ul><li>Answer all customers&rsquo; telephone inquiries and feedbacks with enthusiasm and patience;</li><li>Timely, polite and professional answers to customers&rsquo; telephone inquiries to maximize customer satisfaction;</li><li>Report complaints and problems to the manager according to the process, and follow up the progress until they are solved;</li><li>Make follow-up calls to customers and record the results faithfully;</li><li>Timely convey the problems found during the follow-up calls to relevant persons, and track the results;</li><li>Timely convey the customer&rsquo;s telephone consultation to the relevant persons of the customer service center;</li><li>Warmly greet customers who come to the customer service center and receive their mobiles;</li><li>Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off;</li><li>Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time;</li><li>Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance;</li><li>Properly package the mobile phones repaired by the maintenance engineer and mail them to the branch, and inform them by phone;</li><li>When picking up the phone, the ringing sound shall not exceed three times;</li><li>No vacant shift, vacant post or channeling post is allowed. If any temporary emergency, someone must be asked to replace the duty;</li></ul>What do we offer?For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.Job Types: Full-time, FresherPay: Up to Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>

Customer Services Consultant - Female

NielsenIQ

<div><div><div>Role Responsibilities
The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
1-2 years of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

JOFA Group

As a Customer Service Executive, you will be the main point of contact for customers, handling inquiries, complaints, and requests related to products, orders, and brand services.Key Responsibilities<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Handle order processing, exchanges, returns, and refunds.</li><li>Provide detailed product information.</li><li>Coordinate with warehouse and logistics teams to ensure timely delivery.</li><li>Maintain records of customer interactions and feedback.</li><li>Manage customer escalations with professionalism and empathy.</li><li>Support marketing and sales teams during campaigns or launches.</li><li>Monitor brand reputation on online platforms (Instagram, WhatsApp, etc.).</li></ul>Skills &amp; Qualifications<ul><li>Excellent communication and interpersonal skills.</li><li>Passion for fashion and understanding of current trends.</li><li>Problem-solving and multitasking ability.</li><li>Fluency in English</li><li>Previous experience in fashion retail, e-commerce, or luxury brands preferred.</li><li>Educational background: Bachelor&rsquo;s degree in Business, Fashion Management, or related field.</li></ul>Job Type: Full-timeWork Location: In person

EFU LIFE ASSURANCE - KARACHI CRESCENT ZONE

<div>
 
 Company Description
 
 
 
 EFU Life Assurance Ltd, established in 1992, is Pakistan&rsquo;s first private sector life insurance company and an industry leader. With the strongest financial base and the highest paid-up capital of Rs. 1 billion in the private sector, EFU Life offers innovative financial products including unit-linked plans, critical illness coverage, and pension plans. Notable achievements include launching Pakistan's first Window Family Takaful Operations under its brand 'Hemayah,' pioneering a mobile app for insurance services, and achieving an AA+ Insurer Financial Strength rating with a stable outlook by VIS. The company is renowned for its state-of-the-art customer service, prompt claim settlement, and being ISO 9001:2015 certified. EFU Life remains committed to providing diverse financial solutions tailored to its clients' needs.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Consultant at EFU Life Assurance - Karachi Crescent Zone, located in Karachi. Responsibilities include building and maintaining client relationships, identifying customer needs, providing financial product consultations, and achieving sales targets. The Sales Consultant will also ensure excellent customer satisfaction and service by addressing inquiries and providing tailored solutions to meet clients' requirements.
 
 
 
 Qualifications
 
 
 
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 Strong skills in Sales Consulting and Consulting to identify and propose suitable plans for clients.
 </li>
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 Proficiency in Customer Service and ensuring high levels of Customer Satisfaction through personalized support.
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 Effective Communication skills, including active listening and clear articulation of financial solutions.
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 Motivation to work in a target-driven environment and ability to build lasting client relationships.
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 Previous experience in the financial or insurance industry is advantageous but not mandatory.
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 </ul>
</div>

Sales Consultant

EFU Life Assurance - Karachi Cantt Branch

<div>
 
 Company Description
 
 
 
 We suggest you enter details here.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site Takaful Consultant role located in Karachi. The Takaful Consultant will be responsible for identifying client financial needs and providing tailored Takaful solutions to meet those needs. Day-to-day tasks include prospecting for potential clients, building and maintaining strong client relationships, explaining Takaful concepts effectively, and providing customer support throughout the policy lifecycle. The role may also involve participating in sales meetings, achieving sales targets, and staying updated on new Takaful products and industry developments.
 
 
 
 Qualifications
 
 
 
 <ul>
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 Strong communication, interpersonal, and customer service skills
 </li>
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 Sales and negotiation skills with a proven ability to meet targets
 </li>
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 Basic knowledge of financial planning and insurance concepts
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 Proficiency in time management and organizational skills
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 Ability to work collaboratively in a team and adapt to a dynamic environment
 </li>
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 Educational background in business, finance, or related field is a plus
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 Previous experience in sales, insurance, or financial services is an advantage
 </li>
 </ul>
</div>

Takaful Consultant

At-Desk PVT LTD

<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement<ul><li>International Call Center Background</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Monday to Friday, Alternate Saturdays. 2:00pm - 11:00PMLocation: BahadurabadPlease review salary package before applying.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative - UK Based

Explore 944+ Customer service consultant in Karachi this December. Find roles across top companies and apply now to boost your career.

944 customer service consultant jobs IN Karachi

Customer Service Executive

Customer Services Consultant - Female

Customer Service Executive

Customer Service Executive

Sales Consultant

Takaful Consultant

Customer Service Representative - UK Based