customer support executive

customer support representative Jobs in Karachi

customer support representative

customer sales representative Jobs in Karachi

customer sales representative

customer service representative Jobs in Karachi

customer service representative

client service executive - employee banking - karachi Jobs in Karachi

customer service consultant

Ibex Pakistan

Job OverviewIbex Pakistan is looking for enthusiastic, confident, and customer-focused individuals to join our Customer Service team in Karachi. This role is ideal for candidates with strong communication skills and experience in customer service or sales who are passionate about delivering excellent customer support.Key Responsibilities<ul><li>Handle inbound and/or outbound customer interactions professionally</li><li>Provide accurate information about products and services</li><li>Resolve customer inquiries, complaints, and issues efficiently</li><li>Maintain a high level of customer satisfaction and service quality</li><li>Meet performance metrics and service standards</li><li>Maintain proper documentation of customer interactions</li></ul>Eligibility Criteria<ul><li>Minimum education: O/A Levels or Bachelor&rsquo;s degree</li><li>Excellent English communication skills (spoken and written)</li><li>Previous sales or customer service experience preferred</li><li>Strong interpersonal and problem-solving skills</li><li>Ability to work rotational and late-night shifts</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 90,000 &ndash; 115,000</li><li>Company-provided transportation</li><li>Professional work environment</li><li>Career growth opportunities in a leading BPO company</li></ul>Important NoteThis opportunity is only available for candidates currently residing in Karachi. Applications from outside the city will not be considered.Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

customer service specialist

Happy Home School

<ul><li>Timings: Monday to Friday, 9:00 AM - 5:00 PM</li><li>Days Off:Saturday &amp; Sunday</li><li>Contract Duration: April 2025 to August 2025</li></ul>Happy Home School is seeking a dedicated Customer Service Representative to join our team on contract basis. If you have excellent communication skills and a passion for helping others, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Respond to inquiries from parents, students, and staff via phone, email, and in person.</li><li>Provide accurate information about school course, stationery</li><li>Maintain records of all communications and follow-ups.</li><li>Assist with administrative tasks to ensure smooth operations.</li></ul>Requirements:-<ul><li>Education: Intermediate or Bachelor&rsquo;s degree.</li><li>Prior experience in customer service (minimum 1 year preferred).</li><li>Strong communication skills in English and Urdu.</li><li>Proficiency in MS Office (Word, Excel).</li><li>Friendly, empathetic, and able to handle queries efficiently.</li></ul>Why Join Us?<ul><li>Fixed office hours (9:00 AM to 5:00 PM).</li><li>Weekends off (Saturday &amp; Sunday).</li><li>Friendly and professional work environment.</li></ul>Job Type: Full-timePay: Rs35,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Shaheed-e-Millat Road for this job?</li></ul>Work Location: In person

Customer Service Representative (Contract-Based)

RTW Creation

Job Title:Customer Service Representative (CSR) &ndash; MaleLocation:Plot No. C-144, Sector-6F, Korangi Town, KarachiJob Summary:The Customer Service Representative will serve as the primary point of contact between the company and its customers. The CSR will handle inquiries, process orders, resolve complaints, and provide information about the company&rsquo;s ladies&rsquo; handbags and accessories. The role requires attention to detail, strong communication skills, and professionalism in dealing with customers.Key Responsibilities:<ul><li>Client Engagement:</li><li>Act as the primary point of contact for customer queries via telephone and chat.</li><li>Order Administration:</li><li>Coordinate with customers and the logistics department to ensure timely order delivery.</li><li>Complaint Resolution:</li><li>Address and resolve customer grievances effectively, maintaining high standards of customer satisfaction.</li><li>Documentation &amp; Reporting:</li><li>Maintain accurate records of customer interactions, orders, and feedback for analysis and quality improvement.</li><li>Efficiently manage records of customers and courier companies using Excel or other relevant software.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum: High School Diploma / Intermediate (12th grade)</li><li>Diploma or certification in Customer Service or Office Management is a plus</li><li>Prior experience in customer service</li><li>Exceptional verbal and written communication skills in English</li><li>Strong problem-solving, critical thinking, and conflict-resolution abilities</li><li>Proficiency in MS Office; knowledge of CRM software is advantageous</li></ul>Attributes &amp; Competencies:<ul><li>Customer-centric mindset with a professional demeanor</li><li>Detail-oriented, organized, and able to handle high-pressure situations</li></ul>Salary Range:PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Male

Sastaticket.pk

We are looking for Customer Service Executives who are passionate about delivering outstanding service and helping travelers plan memorable experiences. This role is suitable for bachelor's students, fresh graduates, as well as experienced professionals in customer service, support, or travel-related roles.In this position, you will guide customers throughout their journey &mdash; from providing accurate travel information to booking arrangements and resolving post-booking concerns. Depending on experience level, you will also handle more complex queries, escalations, and contribute to process improvements. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.We have multiple openings across junior to mid-level, as well as mid to senior-level positions.Key Responsibilities<ul><li>Manage incoming customer calls and provide professional, timely assistance.</li><li>Guide customers step-by-step through the booking process.</li><li>Handle cancellations, refunds, rebookings, and other changes, ensuring records are accurately updated in the system.</li><li>Resolve customer concerns efficiently, including complex or escalated cases (for mid-level role).</li><li>Understand customer preferences and recommend suitable travel options or packages.</li><li>Follow up with customers to confirm updates and ensure satisfaction.</li><li>Address complaints empathetically and provide effective solutions or alternatives.</li><li>Keep customers informed about current promotions, offers, and services.</li><li>Work toward first-contact resolution and customer satisfaction targets.</li><li>Maintain accurate documentation and ensure compliance with company policies.</li><li>Stay updated on company products, policies, and service-related changes.</li><li>Support junior team members and contribute to team performance improvement initiatives.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (completed or in progress).</li><li>0&ndash;7 years of experience in customer service, support, call center, or travel-related roles.</li><li>Strong verbal and written communication skills.</li><li>Excellent interpersonal skills with a customer-first mindset.</li><li>Ability to handle a fast-paced work environment and manage multiple tasks effectively.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Basic understanding of travel services, booking systems, or CRM tools is a plus.</li><li>Proven ability to handle escalations and deliver performance targets.</li></ul>We Offer<ul><li>Market-competitive salary</li><li>Monthly incentives</li><li>Medical coverage for self &amp; dependents</li><li>Company stock sharing plan</li><li>Gratuity</li><li>Annual travel allowance</li><li>Pick &amp; drop facility for females</li><li>Opportunity to work in a collaborative, innovative environment</li><li>Continuous learning and professional development opportunities</li></ul>LocationKarachi (On-Site)If you are interested in building your career in customer service and growing within a dynamic and supportive environment, we encourage you to apply.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Executive

HSK Digitronix Technologies

Job Position: Customer Service Representative (CSR) &ndash; Night Shift Job Type: Call-based jobCompany: Fortune Tech Industry: Vehicle Transportation &amp; Logistics (USA Market)Fortune Tech is hiring Customer Service Representatives for our transportation services operations. We work across the US and coordinate vehicle transportation from one location to another.Job Responsibilities:<ul><li>Handle inbound and outbound calls with US clients and carriers</li><li>Coordinate vehicle transportation orders across the USA</li><li>Communicate with carriers, drivers, and customers on calls and messages</li><li>Provide customer support and shipment updates</li><li>Track pickups and deliveries</li><li>Handle daily dispatch and coordination activities</li></ul>Required Skills:<ul><li>Good English communication skills (spoken and written)</li><li>Comfortable working in a call-based environment</li></ul>Work Location: Gulshan-e-Iqbal , Block 3 , near Disco Bakery, KarachiWorking Hours (Ramadan Schedule):<ul><li>8:00 PM to 4:00 AM</li><li>(for females timings: 8:00 PM to 1:00 AM)</li></ul>Working hours <ul><li>6:00 PM to 3:00 AM</li><li>(for females timings : 6:00 PM to 1:00 AM)</li></ul>Salary Package:<ul><li>PKR 35,000 &ndash; 40,000 per month</li><li>Commission in USD Dollars</li><li>Daily hand-cash</li></ul>Important Notes:<ul><li>This is a call-based job.</li><li>We do not provide any conveyance / pick &amp; drop facility.</li><li>No conveyance will be provided for female candidates as well.</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>Do you have good english communication skills?</li><li>Are you able and willing to work in night shift from 6PM-3AM?</li><li>Can you manage your own conveyance to gulshan e iqbal block 3 ?</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer service executive

Liberty Books Pvt Ltd

Job Overview: Liberty Books is looking for a passionate and customer-focused Female Sales Consultant to join our retail team. The ideal candidate will be responsible for welcoming customers, assisting them in finding books and related products, generating sales, and ensuring an excellent in-store experience. The role requires strong communication skills, a positive attitude, and a genuine interest in books and customer service.Key Responsibilities:<ul><li>Greet and welcome customers in a friendly and professional manner.</li><li>Assist customers in locating books and recommending titles based on their interests.</li><li>Promote and sell books, stationery, and other store products.</li><li>Ensure excellent customer service and build positive customer relationships.</li><li>Maintain proper display and organization of books and merchandise on shelves.</li><li>Handle billing and sales transactions accurately through the POS system.</li><li>Support store promotions, campaigns, and sales initiatives.</li><li>Keep the store clean, organized, and visually appealing.</li><li>Assist in stock replenishment and inventory management when required.</li><li>Address customer queries and provide helpful information about products and services.</li></ul>Requirements:<ul><li>Female candidate</li><li>Minimum Matric / Intermediate</li><li>Prior retail or sales experience will be an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Friendly personality with a customer-first mindset.</li><li>Ability to work flexible hours, including weekends and holidays.</li><li>Interest in books, reading, and retail environment is a plus.</li></ul>Working Hours: 10-hour shift (including break) as per store schedule.Job Type: Full-timePay: Rs28,000.00 - Rs30,000.00 per monthEducation:<ul><li>High School (Preferred)</li></ul>Work Location: In person

Female Sales Consultant (10hrs-khi)

Job Overview: Liberty Books is looking for a passionate and customer-focused Female Sales Consultant to join our retail team. The ideal candidate will be responsible for welcoming customers, assisting them in finding books and related products, generating sales, and ensuring an excellent in-store experience. The role requires strong communication skills, a positive attitude, and a genuine interest in books and customer service.Key Responsibilities:<ul><li>Greet and welcome customers in a friendly and professional manner.</li><li>Assist customers in locating books and recommending titles based on their interests.</li><li>Promote and sell books, stationery, and other store products.</li><li>Ensure excellent customer service and build positive customer relationships.</li><li>Maintain proper display and organization of books and merchandise on shelves.</li><li>Handle billing and sales transactions accurately through the POS system.</li><li>Support store promotions, campaigns, and sales initiatives.</li><li>Keep the store clean, organized, and visually appealing.</li><li>Assist in stock replenishment and inventory management when required.</li><li>Address customer queries and provide helpful information about products and services.</li></ul>Requirements:<ul><li>Female candidate preferred.</li><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Prior retail or sales experience will be an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Friendly personality with a customer-first mindset.</li><li>Ability to work flexible hours, including weekends and holidays.</li><li>Interest in books, reading, and retail environment is a plus.</li></ul>Working Hours: 10-hour shift (including break) as per store schedule.Job Type: Full-timePay: Rs28,000.00 - Rs30,000.00 per monthWork Location: In person

Sales Consultant Female (10 hours-Khi)

Explore 777+ Customer service consultant in Karachi this March. Find roles across top companies and apply now to boost your career.