customer service consultant

Icon Global Pvt. Limited

Job Description: Customer Service ExecutiveICON GLOBAL PRIVATE LIMITED DHA Phase 2 Extension Full-Time | Onsite Shift: 6:00 PM &ndash; 3:00 AM Working Days: Monday to FridayJob SummaryICON GLOBAL PRIVATE LIMITED is seeking a proactive and detail-oriented Customer Service Executive to manage customer interactions across multiple channels, including calls, emails, and live chat. The ideal candidate will be responsible for handling inquiries, processing orders, coordinating with the warehouse, and ensuring a smooth customer experience from order placement to delivery.Key Responsibilities<ul><li>Handle and respond to multiple customer queries simultaneously via calls, emails, live chat, and web chat</li><li>Take accurate order details from customers and prepare sales orders and quotations using QuickBooks</li><li>Share confirmed orders and quotations with the warehouse team in the USA</li><li>Track orders and proactively update customers regarding order status and delivery timelines</li><li>Ensure timely and professional resolution of customer concerns</li><li>Maintain accurate customer and order records in the system</li><li>Deliver a high level of customer satisfaction through effective communication and follow-ups</li></ul>Requirements<ul><li>Excellent verbal and written English communication skills</li><li>Familiarity with QuickBooks software</li><li>Strong command over PC/laptop usage with speed and accuracy</li><li>Ability to manage multiple tasks efficiently in a fast-paced environment</li><li>Energetic, proactive, and detail-oriented personality</li><li>Strong problem-solving and customer handling skills</li><li>Willingness to work night shift (6:00 PM &ndash; 3:00 AM)</li></ul>Benefits<ul><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident fund</li><li>Annual bonus</li></ul>Job Type: Full-time Work Location: In personJob Type: Full-timeExperience:<ul><li>Customer Service: 3 years (Preferred)</li></ul>Language:<ul><li>ENGLISH fluently (Preferred)</li></ul>Work Location: In person

Customer Service Executive

Icon Group of Companies

Icon Global (Private) Limited is Hiring: Customer Service ExecutiveAre you a people-person who thrives on solving problems and creating great experiences? Join our team as a Customer Service Executive and be the voice that makes a difference!What you&rsquo;ll do:<ul><li>Handle customer inquiries with professionalism and empathy</li><li>Resolve issues quickly and efficiently</li><li>Build strong customer relationships</li></ul>What we&rsquo;re looking for:<ul><li>Excellent communication skills</li><li>Problem-solving mindset</li><li>Positive attitude and team spirit</li><li>Experience of CRM tools like Zoho CRM</li></ul>Job Timing: 05:00 PM - 02:00 AM Job Type: Full-time (Onsite) Location: DHA Phase 2 Extension, Karachi Salary: Market CompetitiveOther Perks &amp; Benefits:Provident Fund Medical Insurance Paid LeavesLeave Encashment Annual Bonus Punctuality BonusApply now or tag someone who&rsquo;d be a great fit!Interested candidates can share their resumes at zobia@icon.com.pk#Hiring #CustomerService #Careers #JoinOurTeam #IconGlobal #GoodOpportunity #USmarket #HospitalityIndustry #B2B #KarachiJobs #Jobs2k26Job Type: Full-timeWork Location: In person

ACE Marketing (Pvt) Ltd.

Join Our Team: Customer Service Representative (CSR) Shift: Evening / Night Salary: PKR 35,000 &ndash; 40,000Why Choose Us?<ul><li>Dedicated customer support role &ndash; no sales responsibilities</li><li>Stress-free environment without aggressive targets</li><li>Free training to help you succeed</li><li>Friendly, supportive workplace &ndash; perfect for students and newcomers</li></ul>What We&rsquo;re Looking For:<ul><li>Minimum qualification: Matric, O Levels, A Levels, or above</li><li>Strong English communication skills &ndash; spoken and written</li></ul>Kick-start your career with 1AZ0 Marketing. Apply today and grow with us!Job Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthLanguage:<ul><li>Fluent In English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

Customer Service Representatives (Part Time)

Legacy HR Consultancy

Language - English, Urdu, French MustExperience - 1 year. Prefer College student or passed out working as Data entry of customer service1. Should be people oriented2. will be responsible to handle customer , explain documentation3. Must be good with Computer typing.4. Willing to join immediately in Islamabad, or Karachi or Lahore.Job Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

At-Desk PVT LTD

Job description:<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement:<ul><li>International Call Center Background is mandatory.</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Monday to Friday, Alternate Saturdays. 4:00PM - 1:00AM (NIGHT SHIFT)Location: Bahadurabad (on-site)Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative (Night Shift - UK Based)

1AZ0 Marketing (Pvt) Ltd.

Call Center Executive &ndash; English SpeakersWe are looking for confident and motivated individuals with good English communication skills to join our team as Call Center Executives. Fresh candidates are welcome to apply and start their careers in a professional and supportive environment.Job Responsibilities<ul><li>Communicate with customers over the phone in a professional manner.</li><li>Provide information about company services.</li><li>Maintain positive customer interactions.</li><li>Record customer responses and update the system.</li></ul>Salary &amp; Benefits<ul><li>Attendance Allowance</li><li>Unlimited Commission</li><li>Fuel Allowance</li><li>Pick-up &amp; Drop-off for females</li><li>5 Working Days (Monday &ndash; Friday)</li></ul>Requirements<ul><li>Education: Intermediate / O Levels / A Levels / Graduate</li><li>Fluent in English</li><li>Fresh and experienced candidates can apply</li><li>Must be energetic, confident, and self-motivated</li></ul>LocationGulshan-e-Iqbal &amp; Gulistan-e-Johar KarachiJob Types: Full-time, Part-timePay: Up to Rs50,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Customer Service Representative (CSR) – Salary + Incentives

HR Ways

About the Company:﻿We are hiring for one of the largest diversified family business groups in the Middle East.Role Overview &ndash; Senior Specialist -D365 CE Technical ConsultantPURPOSED365 CE Consultant is accountable for making sure the lifecycle of the Dynamics solution is delivered as per expected milestones and goals. And is also responsible for a timely and quality-based delivery of security, and Integration in Future Dynamics program as well as driving the enhancements, and automation as part of AGI's center of excellence.KEY ACCOUNTABILITIESSTRATEGIC<ul><li>Delivery of quality products within committed timeframes.</li><li>Proactively communicate and resolve issues across the team and management that impacted the project's success.</li><li>Ensure management is aware of any issues or risks before their occurrence.</li><li>Ensure all process gaps are addressed as per Microsoft guidelines and are in line with Microsoft's future roadmap.</li><li>Understand and follow the full software development lifecycle while using the standard process.</li></ul>OPERATIONAL<ul><li>Ensure the build phase of projects is delivered on time and with a quality build.</li><li>Ensure complete understanding of the development estimate and project scope.</li><li>Write Technical specifications and collaborate with the functional team to ensure functional and technical requirements are</li><li>understood and well defined.</li><li>Solving technical issues encountered, raising to Microsoft if required.</li><li>Reviewing of Functional design document with the Functional Consultant. Work collaboratively on the best feasible solution.</li><li>Building a custom solution within Dynamics 365 as per the agreement with the project team.</li><li>Follow MS best practices and code optimization.</li></ul>JOB DESCRIPTION<ul><li>work on the right build components at the committed time, with clear expectations of milestones and goals.</li><li>Be a part of training with the team to keep them updated on upcoming releases, debugging processes, builds, configurations, and code processes.</li><li>Coordinate with the team to align on progress and ensure deliverables are met as per expectations.</li></ul>Product/ Process Improvement<ul><li>Ensure all development and testing processes are followed.</li><li>Design the solution by following best practices and ensuring a good quality of customization delivery.</li><li>Fully utilizes Microsoft Technology and ALM stack (LCS, BPM, VSTS, Task guides, PowerApps, Office 365)</li><li>Ensure the customization process is followed as per MS best practice, and the ALM cycle is followed.</li><li>Document the system extensions and integrations in technical design documentation and prepare project documentation on deliverables.</li></ul>QUALIFICATION &amp; EXPERIENCEEDUCATION AND TECHNICAL CERTIFICATIONS<ul><li>Bachelor's or master's degree in computer science, Information System or Engineering.</li><li>Microsoft certified professional.</li></ul>KNOWLEDGE AND SKILL:<ul><li>The skill to include Build management, Change management, release management, configuration management, system</li><li>integration, system security, Life cycle methodologies, Quality Assurance and Testing, Requirement Gathering, and system analysis and Design.</li><li>Proven track record of delivering projects on time and with MS Best Practices.</li><li>Experience in delivering complex processes/ projects throughout the Project Lifecycle.</li><li>Expert in logical reasoning and problem-solving ability to handle stressful situations with professionalism.</li><li>Knowledge of cloud-based infrastructure and practices, including Azure and DevOps, would be a plus.</li><li>Broad understanding of software development lifecycle, development management, release management, and hyper-care support.</li><li>Deep understanding of sales, customer service, marketing, and field service processes.</li><li>Knowledge of lead-to-opportunity, case management, SLAs, queues, knowledge management, etc.</li><li>Customizing entities/tables, forms, views, and dashboards.</li><li>Managing business rules, business process flows, workflows, and Power Automate flows.</li><li>Configuring security roles, teams, and field-level security.</li><li>Managing solutions, environments, and ALM basics.</li><li>Writing BRDs, FRDs, user stories, and test cases.</li><li>Conducting UAT, training sessions, and go-live support.</li><li>Strong communication and stakeholder management.</li><li>JavaScript for form scripting.</li><li>C# plugins, custom workflow activities.</li><li>Power Apps Component Framework (PCF) basics.</li><li>Web resources and custom controls.</li><li>Working with REST APIs, OData, Azure Logic Apps, Service Bus, and Function Apps.</li></ul>EXPERIENCE:<ul><li>7+ Years of experience in implementing MS D365 solution across the globe.</li><li>4+ end-to-end implementations in MS Stack.</li><li>Extensive experience in implementing Reporting and Security in D365.</li><li>Experience in integrating D365 with other applications.</li><li>Experience in working with Power Apps, Flows, and Power BI would be a plus.</li></ul>Other Details: ﻿Experience: ﻿7+ years ﻿﻿Location: ﻿Karachi &amp; IslamabadCompensation: Market-competitive Salary + BenefitsJob Type: Full-timeWork Location: In person

D365 CE Technical

Explore 888+ Customer service consultant in Karachi this May. Find roles across top companies and apply now to boost your career.

888 customer service consultant jobs In Karachi

Customer Service Executive

Customer Service Executive

Customer Service Representatives (Part Time)

Customer Service Executive

Customer Service Representative (Night Shift - UK Based)

Customer Service Representative (CSR) – Salary + Incentives

D365 CE Technical