customer service representative

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area sales manager - egypt

customer service executive egypt

Danone

<div>
 
 About The Job
 
 
 
 Danone MENA is looking for a talented
 
 Customer Service Executive, Egypt
 
 to be based in
 
 Cairo, Egypt
 
 like you! Danone is a world-leading food company operating in the Specialized Nutrition.
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 <ul>
 <li>
 Ensuring high performance on Order Management Cycle resulting in increase in product availability and faster response time in managing effective logistics.
 </li>
 <li>
 Effectively engage with distributors on order management
 </li>
 <li>
 Driving efficiencies in order&rsquo;s management &amp; contribution to improved customer service levels in terms of response time &amp; product delivery
 </li>
 <li>
 Driving improvement in processing lead times for documentation
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer orders management which incl. but not limited to receipt, review, process &amp; archive
 </li>
 <li>
 Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.
 </li>
 <li>
 Follow up monthly on expected orders dispatch with supply planning
 </li>
 <li>
 Follow up with supply points for packing lists &amp; arrangement of the logistics (equipment, trucks, documentation, etc).
 </li>
 <li>
 Always ensure accuracy of the Order to Cash system (R3) @ with a monthly validation process to match with master file
 </li>
 <li>
 Manage complaints product returns, damages and claims
 </li>
 <li>
 Market returns &amp; warehouse expiry count limited
 </li>
 <li>
 Tracking of shipments, follow up of customs clearance onto delivery customer warehouse
 </li>
 <li>
 Deploy tools for tracking of shipment from supply points to destination country
 </li>
 <li>
 Execute monthly air freight plans as per assigned supply points
 </li>
 <li>
 Effectively communicate with internal &amp; external stake-holders on orders status
 </li>
 <li>
 Drive continuous improvements in customer service operations process to deliver efficiencies
 </li>
 <li>
 Owns maintenance, tracking of master file &amp; R3 review to communicate to customer service for update &amp; share with supply planning prior Rolling Forecast submission post month closing.
 </li>
 <li>
 Acts as the MM &amp; EOM custodian &amp; ensures a close follow up for month landing with CS team
 </li>
 <li>
 Owns update of the SC SOP with quarterly review &amp; update in line with risk management
 
 
 </li>
 </ul>
 About you
 
 
 
 Candidate Requirements
 
 
 
 <ul>
 <li>
 Bsc in business, supply chain management or equivalent degree
 </li>
 <li>
 Prior experience in a supply chain role for minimum 1- 3 years, multinational experience is a plus
 </li>
 <li>
 Experience in a MNC company and/or managing a regional scope are a strong plus
 </li>
 <li>
 Strong excel skills and proficiency in SAP are a strong plus
 </li>
 <li>
 English &amp; Arabic are a must
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Danone is a global food company holding top positions in healthy food through its three businesses Essential Dairy &amp; Plant Based, Specialized Nutrition, and Waters business. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis. For passionate people looking for autonomy and exciting career opportunities, Danone truly has something special inside!
 
 
 
 We offer
 
 
 
 Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture &amp; environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.
 
 
 Danone MENA doesn&rsquo;t just welcome what makes you unique, we value it. We&rsquo;re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect.
 
 
 So, if you are the
 
 Customer Service Executive
 
 we are looking for, click on "apply" now.
 
 
</div>

Customer Service Executive - Egypt

WIN Holding

<div>
 Job Title: Senior Sales Executive
 
 
 
 Company:
 
 Infasme Egypt
 
 
 
 Industry:
 
 IT Services / SaaS
 
 
 
 Location:
 
 Egypt (Covering Egypt, Libya &amp; Africa)
 
 
 
 Experience Level:
 
 Minimum 5 years
 
 
 
 About Infasme
 
 
 
 Infasme is a fast-growing IT services and SaaS company delivering innovative digital solutions across Egypt and the wider region. We support organizations in accelerating their digital transformation through scalable, high-impact technologies. We are seeking a highly driven and experienced
 
 Senior Sales Executive
 
 to lead end-to-end sales cycles and drive revenue growth across regional markets. This role is responsible for closing deals, managing key accounts, and contributing to strategic sales initiatives in the IT services and SaaS space.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own and manage the full sales cycle from prospecting to closing
 </li>
 <li>
 Identify, develop, and close new business opportunities across regional markets
 </li>
 <li>
 Build and maintain strong relationships with key decision-makers and stakeholders
 </li>
 <li>
 Deliver compelling presentations, product demos, and proposals to clients
 </li>
 <li>
 Negotiate contracts and close high-value deals
 </li>
 <li>
 Collaborate with SDRs, marketing, and technical teams to drive pipeline growth
 </li>
 <li>
 Manage and grow strategic accounts to maximize revenue and retention
 </li>
 <li>
 Track and report sales performance, forecasts, and pipeline in CRM systems
 </li>
 <li>
 Stay up to date with industry trends, competitors, and market dynamics
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience in sales, preferably in IT services or SaaS
 </li>
 <li>
 Proven track record of meeting or exceeding sales targets and closing deals
 </li>
 <li>
 Strong experience managing full sales cycles and complex B2B sales processes
 </li>
 <li>
 Excellent negotiation, communication, and presentation skills
 </li>
 <li>
 Ability to build relationships at C-level and senior decision-maker levels
 </li>
 <li>
 Strong business acumen and consultative selling skills
 </li>
 <li>
 Experience working with CRM systems (e.g., Salesforce, HubSpot)
 </li>
 <li>
 Self-motivated, results-oriented, and able to work independently
 </li>
 </ul>
</div>

Senior Sales Executive

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

The Address Investments

<div>
 
 
 Company Description
 
 
 
 'The Address Investments' is a leading real estate company in Egypt, focused on providing clients with their dream homes through a variety of developments tailored to suit their budget. With a strong emphasis on customer satisfaction and a proactive team, we strive to set industry standards and position ourselves as pioneers in the real estate field. Our unique approach and strong relationships with developers allow us to offer homes within hundreds of projects in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role located in New Cairo at 'The Address Investments'. The Sales Specialist will be responsible for daily tasks related to communication, customer service, sales, training, and sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Communication and Customer Service skills
 </li>
 <li>
 Sales and Sales Management abilities
 </li>
 <li>
 Training experience or relevant coursework
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Experience in the real estate industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field
 </li>
 </ul>
 
 
</div>

Fresh Sales Agent

dubizzle Egypt

<div>
 
 Description
 
 
 
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 
 Job Purpose
 
 
 
 As an outbound customer support executive; you will be responsible for guiding dubizzle listers through their journey with the platform, through handling their inquiries, comments and complaints if any in order to identify their needs and help them use specific products and insure their payments are processed successfully
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Make calls to clients to learn about their needs, complaints, or other issues with products or services and address them efficiently
 </li>
 <li>
 Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
 </li>
 <li>
 Demonstrate dubizzle products to the client tailoring the best offer/package based on their need and budget
 </li>
 <li>
 Elaborate dubizzle's payment portfolio finding the best payment solution relevant to the client ensuring successful payment processing
 </li>
 <li>
 Build lasting relationships with clients based on trust and reliability
 </li>
 <li>
 Utilise software, scripts, and tools appropriately
 </li>
 <li>
 Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
 </li>
 <li>
 Make sales or recommendations for products or services that may better suit client needs
 </li>
 <li>
 Take part in training and other learning opportunities to expand knowledge of the company and its position
 </li>
 <li>
 Adhere to all company policies and procedures
 </li>
 <li>
 Ability to conduct market research surveys with buyers or sellers
 </li>
 <li>
 Collect data about consumers, competitors, and market conditions
 </li>
 <li>
 Building rapport with clients over the phone to ensure the survey completion within the required time
 </li>
 <li>
 Capturing the information via company CRM so information can be processed correctly
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, or any related field or equivalent certification
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 At least one year of general business experience that includes problem resolution, business writing, quality improvement and customer service
 </li>
 <li>
 1 year of call center customer service experience is preferred
 
 
 
 </li>
 </ul>
 Knowledge
 
 
 <ul>
 <li>
 Understanding of company products, services, and policies
 </li>
 <li>
 Proficiency with computers, especially with CRM software, and strong typing skills
 </li>
 <li>
 Ability to effectively communicate with members and prescribers while managing multiple software systems
 </li>
 <li>
 Ability to work a flexible work schedule
 </li>
 <li>
 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
 </li>
 <li>
 Excellent problem solving skills
 </li>
 <li>
 Multi-tasking abilities
 </li>
 <li>
 Patience when handling tough cases
 </li>
 <li>
 Strong time management and decision-making skills
 </li>
 <li>
 Self-disciplined and resilient, able to handle rejection and maintain a positive attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #dubizzleegypt
</div>

Outbound Sales Executive - Automotive

TP Cairo EG

<div>
 
 
 Job Title:
 
 Customer Service Representative (English Account)
 
 
 
 Location
 
 : New Cairo Plaza, New Cairo, Egypt (On-site)
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Company:
 
 Teleperformance Egypt
 
 
 
 
 
 
 About Teleperformance
 
 
 
 Teleperformance is a global leader in digital business services, partnering with top international brands to deliver innovative, customer-centric solutions. We are committed to creating a dynamic and supportive work environment that fosters growth, performance, and professional development.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking motivated English-speaking Customer Service Representatives to join our team in New Cairo. In this role, you will serve as the first point of contact for customers, handling inquiries via phone, delivering accurate solutions, and ensuring a seamless customer experience.
 
 
 This position operates on a rotational shift schedule, including mornings, evenings, nights, and weekends. Additionally, there are opportunities to earn incentives through upselling, with rewards reaching up to $60 per sale.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries promptly and professionally, resolving issues with accuracy and care
 </li>
 <li>
 Document all customer interactions in internal systems with attention to detail
 </li>
 <li>
 Develop and maintain strong knowledge of products, services, and processes
 </li>
 <li>
 Adhere to company policies, quality standards, and performance expectations
 </li>
 </ul>
 
 
 
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 English proficiency at B2 level or higher (both written and spoken)
 </li>
 <li>
 Strong communication and problem-solving abilities
 </li>
 <li>
 Flexibility to work rotational shifts, including nights and weekends
 </li>
 <li>
 No prior experience required&mdash;full paid training will be provided
 </li>
 <li>
 Open to graduates and undergraduates
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Net Salary: 18,000 EGP (inclusive of KPIs)
 </li>
 <li>
 Performance Incentives: Upselling commissions of up to $60 per sale
 </li>
 <li>
 Overnight Allowance: 90 EGP per hour for shifts starting from 6:00 PM
 </li>
 <li>
 Overtime Pay: $5 per hour
 </li>
 <li>
 Transportation:
 </li>
 <li>
 Door-to-door service provided across Cairo and Giza
 </li>
 <li>
 Coverage after 11:00 PM for late shifts
 </li>
 <li>
 Benefits Package: Medical and social insurance
 </li>
 <li>
 Career Growth: Promotion opportunities available after 6 months
 </li>
 <li>
 Additional Perks: Gym access and exclusive discounts with partner brands
 </li>
 </ul>
 
 
 
</div>

English Customer Service  B2 / C1

Master Pharma Egypt

<div>
 
 
 Company Description
 
 
 
 
 Master Pharma Egypt, under the Pure Life initiative, specializes in introducing innovative treatments across significant disease areas. The company is committed to transforming scientific excellence into powerful and effective medicines. With a strong focus on patient care, Master Pharma Egypt is dedicated to delivering solutions that enhance quality of life and health outcomes.
 
 
 
 
 area
 
 
 
 
 1- heliopolis
 
 
 
 
 2-
 
 Qalyubiya ( resident banha )
 
 
 
 
 
 
 
 
 
 
 
 Role Description
 
 
 
 
 This is a full-time on-site role located in Cairo for a Professional Medical Representative. The primary responsibilities include promoting and selling pharmaceutical products to healthcare professionals, maintaining relationships with clients, providing detailed product information, and staying updated on industry trends. The role also involves visiting healthcare facilities to understand customer needs and ensure proper usage of products.
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Background in Pharmacy or vet or science or biotechnology to effectively communicate product knowledge.
 </li>
 <li>
 Strong Market Intelligence skills to track and analyze market trends and competitor activities.
 </li>
 <li>
 Outstanding Communication and Customer Service skills to build and maintain relationships with healthcare professionals and clients.
 </li>
 <li>
 Ability to work independently, with a results-driven and proactive approach.
 </li>
 <li>
 Experience in the pharmaceutical industry is an advantage.
 
 ( CNS or pediatric )
 
 </li>
 <li>
 
 Bachelor&rsquo;s degree in Pharmacy, or a related field is required.
 
 </li>
 </ul>
 <li>
 
 </li>
</div>

Professional Medical Representative

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