customer service representative Jobs in Egypt

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customer service executive egypt

Danone

<div>About the job
<p>
Danone MENA is looking for a talented <b>Supply Chain Analyst</b> to be based in <b>Cairo, Egypt </b>like you! Danone is a world-leading food company operating in the Specialized Nutrition.</p><br>
<p></p>
<p><b>
PURPOSE OF THE ROLE</b></p>
<p>
1. Ensuring high performance on Order Management Cycle resulting in increase in product availability and faster response time in managing effective logistics.</p>
<p>
2. Effectively engage with distributors on order management</p>
<p>
3. Driving efficiencies in order&rsquo;s management &amp; contribution to improved customer service levels in terms of response time &amp; product delivery</p>
<p>
4. Driving improvement in processing lead times for documentation</p>
<p><b>
Responsibilities:</b></p><br>
<p></p>
<ul>
<li>Customer orders management which incl. but not limited to receipt, review, process &amp; archive</li>
<li>Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.</li>
<li>Follow up monthly on expected orders dispatch with supply planning</li>
<li>Follow up with supply points for packing lists &amp; arrangement of the logistics (equipment, trucks, documentation, etc).</li>
<li>Always ensure accuracy of the Order to Cash system (R3) @ with a monthly validation process to match with master file</li>
<li>Manage complaints product returns, damages and claims</li>
<li>Market returns &amp; warehouse expiry count limited</li>
<li>Tracking of shipments, follow up of customs clearance onto delivery customer warehouse</li>
<li>Deploy tools for tracking of shipment from supply points to destination country</li>
<li>Execute monthly air freight plans as per assigned supply points</li>
<li>Effectively communicate with internal &amp; external stake-holders on orders status</li>
<li>Drive continuous improvements in customer service operations process to deliver efficiencies</li>
<li>Owns maintenance, tracking of master file &amp; R3 review to communicate to customer service for update &amp; share with supply planning prior Rolling Forecast submission post month closing.</li>
<li>Acts as the MM &amp; EOM custodian &amp; ensures a close follow up for month landing with CS team</li>
<li>Owns update of the SC SOP with quarterly review &amp; update in line with risk management</li>
</ul>About you
<p><b>
Candidate Requirements</b></p>
<ul>
<li>Bsc in business, supply chain management or equivalent degree</li>
<li>Prior experience in a supply chain role for minimum 1- 3 years, multinational experience is a plus</li>
<li>Experience in a MNC company and/or managing a regional scope are a strong plus</li>
<li>Strong excel skills and proficiency in SAP are a strong plus</li>
<li>English &amp; Arabic are a must</li></ul><br>
<p></p>
About us
<p>
Danone is a global food company holding top positions in healthy food through its three businesses Essential Dairy &amp; Plant Based, Specialized Nutrition, and Waters business. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis. For passionate people looking for autonomy and exciting career <b>opportunities</b>, Danone truly has something special inside!</p><br>
<p></p>
<p><b>
We offer</b><br>
Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture &amp; environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.</p>
<p>
Danone MENA doesn&rsquo;t just welcome what makes you unique, we value it. We&rsquo;re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect.</p><br>
<p></p>
<p>
So, if you are the <b>Customer Service Executive</b><b> </b>we are looking for, click on &quot;apply&quot; now.</p><br>
<p></p>
<p>
#LI-ME</p>
<p>
#LI-EG</p>
<p>
#LI-HYBRID</p></div>

Customer Service Executive, Egypt

<div>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 Danone MENA is looking for a talented
 <strong>
  Supply Chain Analyst
 </strong>
 to be based in
 <strong>
  Cairo, Egypt
 </strong>
 like you! Danone is a world-leading food company operating in the Specialized Nutrition.
 <br/>
 <br/>
 <strong>
  PURPOSE OF THE ROLE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring high performance on Order Management Cycle resulting in increase in product availability and faster response time in managing effective logistics.
  </li>
  <li>
   Effectively engage with distributors on order management
  </li>
  <li>
   Driving efficiencies in order&rsquo;s management &amp; contribution to improved customer service levels in terms of response time &amp; product delivery
  </li>
  <li>
   Driving improvement in processing lead times for documentation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer orders management which incl. but not limited to receipt, review, process &amp; archive
  </li>
  <li>
   Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.
  </li>
  <li>
   Follow up monthly on expected orders dispatch with supply planning
  </li>
  <li>
   Follow up with supply points for packing lists &amp; arrangement of the logistics (equipment, trucks, documentation, etc).
  </li>
  <li>
   Always ensure accuracy of the Order to Cash system (R3) @ with a monthly validation process to match with master file
  </li>
  <li>
   Manage complaints product returns, damages and claims
  </li>
  <li>
   Market returns &amp; warehouse expiry count limited
  </li>
  <li>
   Tracking of shipments, follow up of customs clearance onto delivery customer warehouse
  </li>
  <li>
   Deploy tools for tracking of shipment from supply points to destination country
  </li>
  <li>
   Execute monthly air freight plans as per assigned supply points
  </li>
  <li>
   Effectively communicate with internal &amp; external stake-holders on orders status
  </li>
  <li>
   Drive continuous improvements in customer service operations process to deliver efficiencies
  </li>
  <li>
   Owns maintenance, tracking of master file &amp; R3 review to communicate to customer service for update &amp; share with supply planning prior Rolling Forecast submission post month closing.
  </li>
  <li>
   Acts as the MM &amp; EOM custodian &amp; ensures a close follow up for month landing with CS team
  </li>
  <li>
   Owns update of the SC SOP with quarterly review &amp; update in line with risk management
   <br/>
   <br/>
  </li>
 </ul>
 About you
 <br/>
 <br/>
 <strong>
  Candidate Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bsc in business, supply chain management or equivalent degree
  </li>
  <li>
   Prior experience in a supply chain role for minimum 1- 3 years, multinational experience is a plus
  </li>
  <li>
   Experience in a MNC company and/or managing a regional scope are a strong plus
  </li>
  <li>
   Strong excel skills and proficiency in SAP are a strong plus
  </li>
  <li>
   English &amp; Arabic are a must
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Danone is a global food company holding top positions in healthy food through its three businesses Essential Dairy &amp; Plant Based, Specialized Nutrition, and Waters business. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis. For passionate people looking for autonomy and exciting career
 <strong>
  opportunities
 </strong>
 , Danone truly has something special inside!
 <br/>
 <br/>
 <strong>
  We offer
  <br/>
  <br/>
 </strong>
 Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture &amp; environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.
 <br/>
 <br/>
 Danone MENA doesn&rsquo;t just welcome what makes you unique, we value it. We&rsquo;re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect.
 <br/>
 <br/>
 So, if you are the
 <strong>
  Customer Service Executive
 </strong>
 we are looking for, click on "apply" now.
 <br/>
 <br/>
</div>


WeCopyTrade

<p><b>About Us</b></p><p>WeCopy Fintech, a Canada-based fintech company, is the ecosystem behind <b>WeCopyTrade</b>, <b>WeMasterTrade</b>, and <b>WeGolden</b>. We provide social and copy-trading solutions, funded trader programs, trading education, and advanced digital trading tools.</p><p>We are expanding across the MENA region and are looking for a motivated <b>Customer Service Executive</b> to join our team <b>onsite in Zahraa EL-Maadi, Cairo, Egypt</b>. This role focuses on providing high-quality support to our English and Arabic-speaking clients, ensuring excellent customer experiences and smooth operations.</p><p><b>Location:</b> Onsite &ndash; Zahraa El-Maadi, Cairo, Egypt</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer inquiries via CRM (HubSpot), email, chat, and social media channels.</li><li>Create, manage, and resolve support tickets, coordinating with internal teams as needed.</li><li>Provide accurate, professional, and timely solutions to customer issues.</li><li>Maintain high customer satisfaction and service quality standards.</li><li>Develop a strong understanding of our products and services to assist clients effectively.</li><li>Identify trends in customer feedback and suggest improvements to processes.</li></ul><p><b>Requirements</b></p><ul><li>Fluent in <b>English and Arabic</b> (both written and spoken).</li><li>1&ndash;2 years of experience in customer service or client support roles.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Ability to work <b>rotating shifts</b> (day/evening).</li><li>Interest or experience in trading, forex, or fintech is a plus.</li><li>Knowledge of <b>MENA customer behavior</b> or familiarity with the region is an advantage.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and benefits package.</li><li>Comprehensive onboarding and training program.</li><li>Opportunities for career growth within a global fintech company.</li><li>Supportive and multicultural work environment.</li></ul><p><b>About You</b></p><p>You are proactive, customer-focused, and able to handle client inquiries professionally. You enjoy working in a fast-paced environment and are comfortable engaging with clients from diverse backgrounds. You take pride in delivering high-quality service and contributing to the company&rsquo;s growth.</p><p>Job Type: Full-time</p><p>Pay: E&pound;10,000.00 - E&pound;15,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your recent salary?</li><li>What is your expected Salary?</li></ul>

Customer Service Executive

Giza Systems EG

<div>Giza Systems Cairo, Egypt Posted 12 days ago Unlimited Ref: JB5442541</div>
<br><div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p>Support executive leadership by delivering data-driven insights, performance analysis, and strategic recommendations. This role bridges strategy, operations, and analytics&mdash;helping the CEO, Chief of Staff, and senior leaders make informed decisions and drive organizational effectiveness.</p>
<div><b>
Strategic &amp; Executive Support</b></div>
<ul><li> Partner with the Chief of Staff to support CEO and leadership priorities</li></ul>
<ul><li> Analyze business performance, operational metrics, and strategic initiatives</li></ul>
<ul><li> Prepare executive-ready dashboards, reports, and presentations</li></ul>
<ul><li> Support planning cycles, OKRs, KPIs, and company-wide initiatives</li></ul>
<div><b>
Business &amp; Data Analysis</b></div>
<ul><li> Collect, analyze, and interpret data from multiple business functions</li></ul>
<ul><li> Identify trends, risks, and opportunities to improve performance</li></ul>
<ul><li> Conduct financial, operational, and market analysis as required</li></ul>
<ul><li> Develop business cases and scenario analyses for strategic decisions</li></ul>
<div><b>
Cross-Functional Collaboration</b></div>
<ul><li> Work with teams across finance, operations, product, HR, and sales</li></ul>
<ul><li> Translate business needs into analytical insights and recommendations</li></ul>
<ul><li> Track progress of cross-functional initiatives and executive action items</li></ul>
<div><b>
Process &amp; Performance Improvement</b></div>
<ul><li> Support process improvement and operational efficiency initiatives</li></ul>
<ul><li> Define and monitor key performance indicators (KPIs)</li></ul>
<ul><li> Help standardize reporting and decision-making frameworks</li></ul>
<div><b>
Special Projects</b></div>
<ul><li> Support ad hoc strategic projects led by the Chief of Staff or CEO</li></ul>
<ul><li> Assist with board materials, investor updates, and leadership communications</li></ul>
<ul><li> Perform research and analysis to support executive-level decisions</li></ul></div><p></p>
<h4 class="jobSectionHeader"><b>Personal Skills</b></h4>
<p></p><div><ul><li>Fluent in English</li>
<li>Strong problem-solving and decision-making skills</li>
<li>Ability to work flexible hours when required</li>
<li>Excellent written and verbal communication skills</li>
<li>High level of professionalism, integrity, and confidentiality</li>
<li>Ability to multitask and work under pressure with minimal supervision</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Technical Skills</b></h4><br>
<p></p><div><div><br>
<ul><li>Bachelor&rsquo;s degree in business , Economics, Finance, Engineering, or a related field
</li><li>7+ years of experience
</li><li>Proven experience as a Business Analyst, Strategy Analyst, or similar role
</li><li>Strong analytical, problem-solving, and critical-thinking skills
</li><li>Ability to synthesize complex data into clear executive insights
</li><li>High attention to detail and strong organizational skills
</li><li>Background in consulting, strategy, corporate analytics, or operations
</li><li>Experience in fast-paced, high-growth, or cross-functional environments
</li><li>Familiarity with performance management frameworks (OKRs, KPIs )<br>
</li></ul></div></div><p></p><h4 class="jobSectionHeader"><b>Education</b></h4>
<div><p>Bachelor&rsquo;s degree in business, Economics, Finance, Engineering, or a related field</p></div><br>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div>Job Location Cairo, Egypt
</div><div>Company Industry System Integrator
</div><div>Company Type Employer (Private Sector)
</div><div>Job Role Other
</div><div>Job Division Strategy Office
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div>Career Level Mid Career
</div><div>Years of Experience Min: 7 Max: 9
</div><div>Nationality Egypt
</div><div>Degree Bachelor's degree</div></div></div></div>
<br><div></div><div><div><div><h3 class="jobSectionHeader"><b>Giza Systems</b></h3>
<div>Integration Cairo, Egypt http://www.gizasystems.com
</div></div></div><p>Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the Telecoms, Utilities, Oil &amp; Gas, Transportation and other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our te... am of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.</p></div>

Business Analyst

Forsa Connect

<p>Apply Now Directly:</p><p>https://forsaconnect.com/job/66</p><p>We&rsquo;re Hiring: Business Development Executive (B2C E-Commerce)<br/>Location: Cairo, Egypt<br/>Company: mylerz Co &ndash; A Leading Logistics &amp; E-commerce Operations Company<br/>As part of our growth, Mylerz is looking for a motivated Business Development Executive to join our commercial team. If you are passionate about e-commerce, sales, and building strong client relationships, this opportunity is for you.<br/>Role Overview<br/>The Business Development Executive will manage and grow existing Class A &amp; B e-commerce accounts while also identifying new business opportunities within the B2C market. The role requires someone proactive, relationship-driven, and focused on delivering revenue growth.<br/>Key Responsibilities</p><ul><li>Manage and develop relationships with existing e-commerce clients</li><li>Identify and pursue new business opportunities in the B2C e-commerce sector</li><li>Build and maintain a strong sales pipeline</li><li>Prepare and deliver business proposals and presentations</li><li>Negotiate contracts, pricing, and service agreements</li><li>Achieve and exceed sales targets</li><li>Collaborate with operations and customer service teams to ensure smooth client experience</li><li>Provide regular reports on account performance and market insights</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field</li><li>2&ndash;3 years of experience in Business Development, Sales, or Account Management</li><li>Experience in logistics or e-commerce is a plus</li><li>Strong communication, negotiation, and presentation skills</li><li>Ability to manage multiple accounts and opportunities</li><li>Results-driven with a strong commercial mindset</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Business Development Executive

Majid Al Futtaim

<div>
 <strong>
  JOB TITLE
  <br/>
  <br/>
 </strong>
 Sales Executive | MAF Retail | Head Office Egypt
 <br/>
 <br/>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 The Sales Executive will be responsible for providing clients with the products and service required, as well as maintaining good relationships with existing clients. The role holder will also be handling clients complains, concerns and escalate the same to the Business Development Manager.
 <br/>
 <br/>
 <strong>
  ROLE PROFILE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Introduce and recommend products to clients, ensuring sales align with margin expectations.
  </li>
  <li>
   Act as a key contact between the company and existing/potential clients.
  </li>
  <li>
   Advise clients on forthcoming product developments and discuss special promotions when applicable.
  </li>
  <li>
   Maintain and sustain excellent partnerships with all clients through regular communication and relationship-building activities.
  </li>
  <li>
   Collaborate closely with sales coordinators to ensure high levels of customer service and seamless order processing.
  </li>
  <li>
   Promptly address and resolve customer complaints, ensuring customer satisfaction and loyalty.
  </li>
  <li>
   Identify new business opportunities and potential clients to expand the customer base.
  </li>
  <li>
   Collaborate with the marketing team to develop effective strategies for product promotion and sales growth.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Business Administration or management or marketing .
  </li>
  <li>
   3+ years&rsquo; experience in Food Service, dealing specifically with HORECA Channel .
  </li>
  <li>
   Strong relationship-building skills.
  </li>
  <li>
   Excellent communication and presentation skills.
  </li>
  <li>
   Ability to work in a fast-paced environment.
  </li>
  <li>
   Experience in the retail sector.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
</div>


Sales Executive

AstraZeneca

<div><p><b>Job Title: Commercial Operations Director, Egypt</b></p><p></p><p><b>
Introduction to role:</b></p><p>
Are you ready to accelerate launches and reimagine customer experience at scale, bringing transformative medicines to more patients in Egypt sooner? This role leads the engine room of commercial execution&mdash;turning strategy into measurable impact by uniting launch excellence, omnichannel engagement, and performance governance.</p><p></p><p>
You will steer a high-ambition agenda in a company investing early and boldly across our markets, using data and digital to transform the patient journey. From shaping affiliate-wide launch governance to embedding enterprise KPIs, you will set the pace for how we win in-market&mdash;faster, smarter, and with rigor. How will you use your experience to integrate cross-functional teams and deliver outcomes that matter for patients, HCPs, and the business?</p><p></p><p><b>
Accountabilities:</b></p><p><b>
Launch Excellence:</b> Own an affiliate-wide governance and readiness framework that aligns local execution with global launch strategy. Anticipate and mitigate risks at an executive level to shorten time-to-impact, protect ROI, and reduce execution risk. Embed post-launch performance tracking and corrective actions to sustain momentum.</p><p></p><p><b>
Customer Experience &amp; Omnichannel Strategy:</b> Define and own the affiliate ambition for customer experience. Lead operational enablement across field and digital touchpoints, integrating data, insights, and engagement models to craft differentiated HCP and patient journeys. Establish feedback loops and measurable KPIs to drive continuous improvement and strengthen our partnership position.</p><p></p><p><b>
Business Excellence &amp; Performance Governance:</b> Establish enterprise-level KPI governance and performance dashboards. Own data integrity, reporting accuracy, and advanced analytics capability. Drive simplification, automation, and productivity initiatives that enable faster, better decisions. Lead resource allocation governance to maximize ROI and ensure focus on what works.</p><p></p><p><b>
Event &amp; Operational Governance</b>: Provide strategic oversight of all major scientific and corporate events. Ensure full compliance with internal and external regulations while driving cost discipline and measurable event effectiveness. Standardize vendor governance and align procurement to deliver high-quality execution with financial control.</p><p></p><p><b>
Progression and Influence:</b> Deliver immediate improvements in launch readiness and engagement effectiveness, then evolve systems and ways of working that scale across brands and therapy areas. Act as a senior integrator across Commercial, Medical, Market Access, Regulatory, and Supply to elevate decision quality and operational discipline.</p><p></p><p><b>
Essential Skills/Experience:</b></p><ul><li>Advanced degree in life sciences, pharmacy, medicine, or a related discipline</li><li>Leadership with the ability to coach and build diverse, high-performing teams</li><li>Demonstrated ability to influence at senior executive level.</li><li>Experience leading large cross-functional initiatives.</li><li>Change &amp; transformation leadership</li><li>Launch governance and readiness leadership at affiliate or regional level</li><li>Post-launch performance tracking and corrective action governance</li><li>Alignment of local execution with global launch strategy</li><li>Integration of data, insights, and engagement models for HCP and patient journeys</li><li>Data integrity, reporting accuracy, and advanced analytics capability</li></ul><p></p><p><b>
Desirable Skills/Experience:</b></p><ul><li>Deep understanding of Egypt&rsquo;s healthcare ecosystem and compliance environment</li><li>Hands-on experience with CRM, marketing automation, analytics platforms, and data visualization tools</li><li>Expertise in omnichannel content operations, personalization, and journey design</li><li>Advanced quantitative skills, including forecasting, experimental design, or marketing mix/attribution</li><li>Change management experience</li></ul><p></p><p><b>
Why AstraZeneca:</b></p><p>
Join a business that pairs scientific rigor with the energy of rapid growth, where bold ideas meet the practical tools to deliver them. Here, unexpected teams gather in the same room to unlock new ways to serve patients across their entire journey, powered by data and digital capabilities. You will be backed by leaders who value learning as much as results, embrace smart risk-taking, and foster open collaboration&mdash;so you can stretch your skills, shape the market, and see your work change lives.</p><p></p><p><b>
Call to Action:</b></p><p>
Set the standard for launch excellence and omnichannel engagement in Egypt&mdash;step forward and help shape what comes next!</p></div>

Commercial Operations Director, Egypt

Explore 1652+ Customer service executive egypt in Egypt this March. Find roles across top companies and apply now to boost your career.

1652 customer service executive egypt jobs In Egypt

Customer Service Executive, Egypt

Customer Service Executive, Egypt

Customer Service Executive

Business Analyst

Business Development Executive

Sales Executive

Commercial Operations Director, Egypt