customer service representative Jobs in Cairo

customer service representative

customer service advisor

customer service associate

customer service specialist Jobs in Cairo

customer service specialist

english customer service representative Jobs in Cairo

english customer service representative

customer service job

ACOUSTIEG

<div>
 Welcome to where every role drives real change. At ACOUSTIEG, we don't just offer jobs, we offer the chance to shape industries and transform communities. Join professionals who wake up knowing their work matters, solving challenges that impact millions. Founded in 2018, ACOUSTIEG is one of Saudi Arabia&rsquo;s leading companies in acoustic treatment and sound isolation. We deliver innovative solutions tailored to various sectors, from healthcare and education to residential and commercial projects. Ready to do work that matters? Explore our roles and join those making a real difference.
 
 
 Description
 
 
 Job Opportunity | Customer Service
 
 
 
 We are looking for a
 
 Customer Service professional
 
 to join our team in a remote and flexible work environment.
 
 
 This role requires someone who is highly responsive, detail-oriented, and capable of handling client interactions with professionalism and clarity.v
 
 Requirements
 <ul>
 <li>
 
 Previous experience in Customer Service
 
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 Excellent written communication skills in English
 
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 High level of responsiveness and attention to detail
 
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 Ability to manage multiple tasks efficiently
 
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 Strong sense of responsibility and commitment
 
 
 
 </li>
 </ul>
 Roles And Responsibilities
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 Manage and respond to client inquiries in a timely manner
 
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 Provide clear and accurate information regarding services
 
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 Follow up on requests and ensure proper resolution
 
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 Handle concerns professionally and maintain client satisfaction
 
 
 
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 </ul>
</div>

Customer Service

Sutherland

<div>
 
 Company Description
 
 
 
 Pipeline
 
 
 
 Job Description
 
 
 
 
 💬 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
 
 Customer Service Specialists
 
 . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Answering customer questions and providing support
 </li>
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 Resolving issues in a calm, professional, and friendly way
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 Communicating clearly and confidently over the phone
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 Making customers feel heard, valued, and supported
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 Working closely with your team to deliver great service
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ✅ Who Can Apply?
 
 
 
 <ul>
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 Fresh graduates &amp; dropouts are welcome!
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 Good communication and customer service skills
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 A positive attitude and willingness to learn
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 Strong listening and problem-solving skills
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 Comfortable working as part of a team
 </li>
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 Fluent English is required (B2/C1 level)
 </li>
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 Ability to work night &amp; overnight shifts
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 🎁 What&rsquo;s In It for You?
 
 
 
 <ul>
 <li>
 Attractive salary
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 Fully paid training
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 Granted KPIS first 3 months
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 Social &amp; medical insurance
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 Free transportation
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 Overnight allowance
 
 
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 </ul>
 Real opportunities for career growth and promotion.
</div>

Customer service job

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Interaction &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Maintain a positive, empathetic, and professional attitude during all customer interactions.
 </li>
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 Respond promptly and effectively to customer inquiries and requests.
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 Handle and resolve customer complaints professionally and escalate when necessary.
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 Provide accurate information on routes, travel regulations, products, and services.
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 Offer dedicated support to People of Determination (POD) and vulnerable passengers.
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 Proactively welcome and guide passengers throughout the station environment.
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 Ensure customer satisfaction by delivering consistent, high-quality service.
 
 
 </li>
 </ul>
 
 Ticketing &amp; Transaction Management
 
 
 
 <ul>
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 Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
 </li>
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 Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
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 Manage assigned ticketing and subscription products responsibly.
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 Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
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 Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
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 Use ticket office equipment, tools, and machines correctly and responsibly.
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 Monitor the proper functioning of ticket office devices and report malfunctions promptly.
 
 
 </li>
 </ul>
 
 Ticket Vending Machine (TVM) Support
 
 
 
 <ul>
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 Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
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 Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
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 Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
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 Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
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 Document TVM-related issues according to instructions when required.
 
 
 </li>
 </ul>
 
 Queue &amp; Crowd Management
 
 
 
 <ul>
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 Organize and manage customer queues during peak hours and high-demand periods.
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 Support smooth customer flow in front of sales points and station entry/exit areas.
 </li>
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 Intervene proactively to prevent congestion and ensure efficient service delivery.
 
 
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 </ul>
 
 Administrative &amp; Record-Keeping Duties
 
 
 
 <ul>
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 Process customer forms, applications, and service requests accurately.
 </li>
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 Maintain detailed records of customer interactions, transactions, complaints, and observations.
 </li>
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 Communicate shift updates and relevant information accurately during handovers.
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 Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
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 Ensure fingerprint attendance matches attendance records in compliance with company policies.
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 Adhere to company dress code and maintain professional appearance at all times.
 
 
 </li>
 </ul>
 
 Internal Coordination &amp; Operational Support
 
 
 
 <ul>
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 Coordinate with colleagues and station teams to ensure continuity of service across shifts.
 </li>
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 Provide feedback to support improvements in customer service processes.
 </li>
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 Follow all operational guidelines, instructions, and procedures issued by management.
 </li>
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 Perform any additional duties assigned by supervisors or line managers.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture and participate in safety briefings as required.
 </li>
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 Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
 </li>
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 Report unsafe conditions, security concerns, or environmental hazards immediately.
 </li>
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 Understand that safety, security, and environmental protection are shared responsibilities.
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 Intervene appropriately in cases of observed safety, security, or environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Minimum requirement: Diploma degree in a relevant discipline.
 </li>
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 Preferred: Bachelor&rsquo;s degree in business administration or any related field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Basic knowledge of customer service principles and best practices.
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 General understanding of ticketing systems and customer-facing devices.
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 Basic familiarity with computer tools and digital interfaces.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
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 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
 </li>
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 Experience in cash handling or public-facing environments is an advantage.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
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 Calm Under Pressure: Maintains composure and professionalism in challenging situations.
 </li>
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 Team Collaboration: Works effectively with colleagues to support seamless operations.
 </li>
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 Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
 </li>
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 Communication Skills: Provides clear and respectful verbal communication in all situations.
 </li>
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 Attention to Detail: Ensures accuracy in transactions, records, and procedures.
 </li>
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 System Awareness: Shows comfort using ticketing devices and customer service tools.
 </li>
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 Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
 </li>
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 Professional Conduct: Adheres strictly to rules, procedures, and company policies.
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 Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
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 Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
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 </ul>
</div>

Customer Service Agent

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site.
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, chat and email, this position is responsible for processing customer orders, providing/receiving information, as well as providing basic customer service support.
 
 
 
 
 
 Work location: New Cairo, Cairo
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
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 Ready to start
 
 immediately
 
 .
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
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 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
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 Social &amp; medical insurance.
 </li>
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 Paid training.
 </li>
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 Opportunity to get promoted after 6 months.
 </li>
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 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

<div>
 
 Company Description
 
 
 
 
 
 Concentrix is a global technology and services leader dedicated to empowering the world's most renowned brands. Combining human-centered design, advanced technology, and data-driven intelligence, Concentrix delivers innovative and fully integrated solutions. With a focus on speed, scale, and efficiency, Concentrix provides end-to-end services that create exceptional customer experiences and drive business success.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Customer Service Agent, located in Cairo, Egypt. The Customer Service Agent will be responsible for providing excellent customer support, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction. The role involves understanding customer needs, delivering tailored solutions, and fostering a positive customer experience through professional communication and problem-solving.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Strong Customer Service, Customer Support, and Customer Satisfaction skills
 
 
 Experience in delivering excellent Customer Experience
 
 
 Effective communication and interpersonal skills
 
 
 Ability to handle and resolve customer inquiries professionally and efficiently
 
 
 Proficiency in using customer support tools and technologies is a plus
 
 
 Fluency in English; additional language skills are a bonus
 
 
 High school diploma or equivalent; higher education is advantageous
 
 
 Ability to work in a team-oriented, fast-paced environment
 
 
 
 
 
 Salary : 20,000 - 21,000
 
</div>

Customer Service Advisor

WOROOD

<div>
 
 Job Description:
 
 
 
 Handle day-to-day customer inquiries and requests through non-voice channels including email, social media, WhatsApp, and ticketing systems with professionalism and accuracy.
 
 
 Manage and resolve customer tickets within SLA while ensuring high-quality communication and proper case documentation.
 
 
 Conduct outbound follow-up calls related to existing tickets to ensure issue resolution and customer satisfaction.
 
 
 Coordinate with internal teams to resolve customer issues efficiently.
 
 
 Track, update, and maintain accurate records of all customer interactions in CRM systems.
 
 
 Ensure timely responses across all platforms while maintaining brand tone and communication standards.
 
 
 Handle customer complaints and provide appropriate solutions within defined processes.
 
 
 Monitor pending and open tickets, ensuring proper follow-up and closure within agreed timelines.
 
 
 Identify recurring issues and escalate trends or system gaps to management.
 
 
 Support customer retention by ensuring a smooth and satisfactory resolution experience.
 
 
 
 Requirements:
 
 
 
 1&ndash;3 years of experience in customer service, preferably in back office, email, or ticket handling roles.
 
 
 Excellent written communication skills in Arabic and English.
 
 
 Good verbal communication skills for follow-up calls.
 
 
 
 Experience Handling Social Media And WhatsApp Customer Interactions.
 
 
 
 Strong organizational skills with the ability to manage multiple tickets simultaneously.
 
 
 Attention to detail and ability to document cases clearly and accurately.
 
 
 Ability to work under pressure and meet SLAs in a fast-paced environment.
 
 
 Basic problem-solving skills and a customer-focused mindset.
 
 
 Familiarity with CRM systems (e.g., Zendesk, Gorgias) is a plus.
</div>

Customer Service Associate

Future Group Language Solutions

<div>
 
 Job Description
 
 
 
 
 Jadeer is Hiring on behalf of one of our clients &mdash; a leading fintech company
 
 in digital payments and consumer finance across the Middle East.
 
 
 
 Location:
 
 New Cairo
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Handle customer inquiries via calls in a professional manner
 </li>
 <li>
 Support customers with accounts, transactions, and payment-related questions
 </li>
 <li>
 Resolve complaints efficiently and ensure customer satisfaction
 </li>
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 Update customer data and interactions on the system
 </li>
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 Escalate complex issues when needed and follow up on resolution
 </li>
 <li>
 Meet performance targets (quality, response time, etc.)
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 0&ndash;2 years of experience in customer service or call center roles
 </li>
 <li>
 Very good English &amp; Arabic communication skills
 </li>
 <li>
 Strong problem-solving and customer-focused mindset
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Basic computer skills (CRM is a plus)
 </li>
 <li>
 Flexibility with rotational shifts
 
 
 
 </li>
 </ul>
 
 Why Join?
 
 
 
 <ul>
 <li>
 Work with a fast-growing fintech leader
 </li>
 <li>
 Dynamic and supportive environment
 </li>
 <li>
 Real career growth opportunities
 
 </li>
 </ul>
</div>

English Customer Service

Explore 575+ Customer service job in Cairo this May. Find roles across top companies and apply now to boost your career.