customer care agent

customer success account manager Jobs in Saudi Arabia

customer success account manager

director of service

sales admin

sales consultant

customer service

Global Exchange Group

<div>
 <p>
  Global Exchange Group - is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx. Global Exchange is one of the world leaders in the sector. With a network of over 375 branches at 66 international airports in 29 countries in 5 continents, our staff of over 2,400 offers our services to 12 million Customers every year. Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travellers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Global Exchange Group headquarters are located in Salamanca and Madrid. Global Exchange Group is considered a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us:
  <u>
   http://www.global-exchange.com/en/
  </u>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are a dynamic and forward-thinking organization dedicated to fostering growth, innovation, and excellence in our people management strategies. As part of our expansion in The Kingdom of Saudi Arabia, we are looking for an experienced Customer Service Representative.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Overview:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The overall goal of the position is to provide excellent service to all our customers, and sell our top-market products, respecting our internal procedures and the legal regulations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Providing exchange services in line with procedures of the company and legal authorities, centring excellence in customer service.
  </li>
  <li>
   Identify the customer's needs and properly represent the company during the exchange operation, offering the advantages of the process and facilitating the cross-selling transactions.
  </li>
  <li>
   Carry out exchange transactions following the settled procedures, obeying the legal procedures, and attaining excellence in customer care.
  </li>
  <li>
   Be the people responsible for the direct contact with customers and be willing to offer customers the highest level of care.
  </li>
  <li>
   Document transactions according to the legal criteria.
  </li>
  <li>
   Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
  </li>
  <li>
   Inform the supervisor of any problem or eventuality that might have occurred during the exchange operation.
  </li>
  <li>
   Positively valuable IT experience in order to efficiently resolving any technical problems and give support remotely to the IT department.
  </li>
  <li>
   Positively valuable availability to travel nationally.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   High school education is the minimum required with 1-2 years of experience in a similar role.
  </li>
  <li>
   University fresh graduates are welcomed.
  </li>
  <li>
   Native Arabic and a good command of verbal and written in English is a must.
  </li>
  <li>
   Additional languages are a plus.
  </li>
  <li>
   Having interest in sales and/or customer services positions or having previous experience in sales and/or customer services positions in retail, fmcg, f&amp;b, tourism sectors is a plus.
  </li>
  <li>
   Strong communication, negotiation, and problem-solving skills
  </li>
  <li>
   Having the ability to understand and identify customer expectations and needs
  </li>
  <li>
   Willingness to make direct contact with customers, to take responsibility, and to provide the best service
  </li>
  <li>
   Willingness to work in different shifts
  </li>
  <li>
   Positively valuable studies in IT or experience background as field services.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Aviso de Protecci&oacute;n de Datos:
  </strong>
 </p>
 <p>
  En cumplimiento de lo dispuesto en la normativa vigente en materia de protecci&oacute;n de datos, le informamos que los datos personales que facilite en el marco del presente proceso de selecci&oacute;n ser&aacute;n tratados por
  <strong>
   Global Exchange As Currency Services LLC
  </strong>
  , en calidad de responsable del tratamiento, con la finalidad de gestionar su candidatura, evaluar su perfil profesional y, en su caso, incluirle en futuros procesos de selecci&oacute;n. La base jur&iacute;dica para este tratamiento es el consentimiento del interesado y/o la aplicaci&oacute;n de medidas precontractuales. Los datos no ser&aacute;n cedidos a terceros, salvo obligaci&oacute;n legal, y se conservar&aacute;n durante el tiempo estrictamente necesario para cumplir con la finalidad mencionada. Puede ejercer sus derechos de acceso, rectificaci&oacute;n, supresi&oacute;n, oposici&oacute;n, limitaci&oacute;n del tratamiento, portabilidad, as&iacute; como retirar su consentimiento en cualquier momento, dirigi&eacute;ndose por escrito a la siguiente direcci&oacute;n de correo electr&oacute;nico: arco@globalexchange.com.sa, adjuntando copia de su documento de identidad e identificando el derecho o conjunto de derechos que desea ejercer. Para m&aacute;s informaci&oacute;n sobre el tratamiento de sus datos personales, consulte la secci&oacute;n &ldquo;Pol&iacute;tica de Privacidad&rdquo; de nuestra p&aacute;gina web: https://www.globalexchange.com.sa
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Protection Notice:
  </strong>
 </p>
 <p>
  In compliance with the applicable data protection regulations, we inform you that the personal data you provide during this recruitment process will be processed by
  <strong>
   Global Exchange As Currency Services LLC
  </strong>
  , as the data controller, for the purpose of managing your application, assessing your professional profile, and, where appropriate, including you in future recruitment processes. The legal basis for this processing is the data subject&rsquo;s consent and/or the application of pre-contractual measures. Your data will not be disclosed to third parties, except where legally required, and will be retained only for the time strictly necessary to fulfill the aforementioned purpose. You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as withdraw your consent at any time, by sending a written request to the following email address: arco@globalexchange.com.sa, including a copy of your identity document and specifying the right(s) you wish to exercise. For further details regarding the processing of your personal data, please consult the &ldquo;Privacy Policy&rdquo; section available on our website: https://www.globalexchange.com.sa
 </p>
</div>


Customer Service Representative

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Customer Support Ops
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  ر.س11,000 / month
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 <br/>
 <br/>
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
  </li>
  <li>
   Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
  </li>
  <li>
   Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
  </li>
  <li>
   Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
  </li>
  <li>
   Participate in Quality Calibrations sessions
  </li>
  <li>
   Provide recommendations for procedural improvements (NHT student feedback)
  </li>
  <li>
   Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge and Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You have 5+ years of experience in customer service, with a proven track record of success
  </li>
  <li>
   You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
  </li>
  <li>
   You have a bachelor's degree in a related field (e.g. communication, psychology, business)
  </li>
  <li>
   You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
  </li>
  <li>
   You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
  </li>
  <li>
   You are able to work independently and as part of a team.
  </li>
  <li>
   You have Excellent organizational and time management skills.
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with designing and facilitating virtual and face to face training.
  </li>
  <li>
   Knowledge of adult learning principles and instructional methodologies in training and development.
  </li>
  <li>
   Experience with learning management systems (LMS or LXP).
  </li>
  <li>
   Certification in customer service training or related soft skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
</div>


Customer Service Trainer - KSA Residence

Ferrero

<p></p><div><div><div><div>End to End Supply Chain</div>
<div>Job ID:
<div>72400</div>
</div></div><div><div>Jeddah, SA (Hybrid)</div>
<div><div>Permanent</div></div></div></div></div><div></div>
<br><div><div><div><p>Company description</p>
</div><div><p>Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella&reg;, Tic Tac&reg;, Ferrero Rocher&reg;, Raffaello&reg;, Kinder Bueno&reg; and Kinder Surprise&reg;. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.</p>
</div></div><div><div><p>Diversity Statement</p>
</div><div><p>Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.</p>
</div></div><div><div><p>About the Role:</p>
</div><div><p>The Customer Service Specialist (CSS) contributes to the success of Ferrero all Brands and Customers by handling frontline and backline activities to merchandise orders to key customers in a fast-paced direct customer delivery environment. analyze situations accurately taking effective action under narrow time constraints. This role reports into the Customer Service Manager KSA.</p>
</div></div><div><div><p>Main Responsibilities:</p>
</div><div><p>You will be responsible for managing customer service operations across Saudi Arabia, ensuring smooth shipment processes and strong relationships with key accounts. You will handle customers&rsquo; requirements and orders in a timely manner, maintain and continuously improve master data, and secure the delivery of SLAs agreed with business partners. You will work closely with internal teams such as Demand Planning, Product Supply, Logistics Operations, Finance, and Sales to ensure seamless collaboration. You will monitor customer operations, analyze key performance indicators, and develop Ferrero Customer Service metrics to identify improvement areas and enhance process effectiveness. You will also support the Sales team through customer scorecards and analyses, proposing solutions that elevate service quality. In addition, you will drive operational excellence by implementing improvement initiatives, strengthening process maturity, and optimizing order-to-delivery cycles in partnership with warehouses, transportation, and other stakeholders to achieve best-in-class service at cost-efficient levels.</p>
</div></div><div><div><p>Who we are looking for:</p>
</div><div><p>You will hold a Bachelor&rsquo;s degree and have 1 to 3 years of relevant experience in customer service or supply chain operations. You will demonstrate a strong understanding of logistics and planning techniques, along with solid technical and system knowledge, particularly in SAP and CRM systems.</p>
</div></div><div><div><p>How to be successful in the role and at Ferrero:</p>
</div><div><p>Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you&rsquo;ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.</p></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>Our Application Process</b></h2><div><div><p>
We&rsquo;re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us!</p></div></div><div><div><div><div><div><h5 class="jobSectionHeader"><b>
1. Apply</b></h5><p>
Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests</p></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
2. Assess</b></h5><p>
Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job</p></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
3. Interview</b></h5><p>
If the first interview goes well, you&rsquo;ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization</p></div></div></div></div></div></div><div></div>

Customer Service Specialist - Supply Chain

The Cigna Group

<div><p><b>About Cigna Healthcare</b></p><p></p><p>
Cigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.</p><p>
Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships.</p><p></p><p><b>
About Cigna KSA</b></p><p></p><p>
Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia&rsquo;s Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license &ndash; and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.</p><p></p><p><b>
Our Offer:
</b></p><ul><li><p>VIP Healthcare Insurance Plan</p></li><li><p>
Professional learning programs to help you grow your career at Cigna</p></li><li><p>
Superb office location at Riyadh Front</p></li></ul><p></p><p><b>
The role:
</b></p><ul><li><p>Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.</p></li><li><p>
Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.</p></li><li><p>
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.</p></li><li><p>
Mails or routes claim forms and supporting documentation to various units for final processing.</p></li><li><p>
Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.</p></li><li><p>
You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.</p></li></ul><p></p><p><b>
Qualifications:
</b></p><ul><li><p>Bachelor&rsquo;s degree or equivalent</p></li><li><p>
Minimum 1+ years of customer service experience analyzing and solving customer problems</p></li><li><p>
Call center experience</p></li><li><p>
Excellent English written and oral communication skills</p></li><li><p>
Arabic written and oral skill is a must</p></li><li><p>
Exceptional organizational and time-management focus</p></li><li><p>
Ability to perform in a high volume, fast paced call center environment</p></li><li><p>
Proven ability to work independently as well as a productive member of a team</p></li><li><p>
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer</p></li><li><p>
Extensive understanding in Medical Terminology is a PLUS</p></li><li><p>
Experience in healthcare insurance industry is required (financial/banking are welcome to apply)</p></li></ul><p><b><br>
Conditions/Requirements:</b></p><ul><li><p>
Work in 24 x 7 rotation shifts.</p></li><li><p>
5 days a week.</p></li><li><p>
In split shifts (some hours in the morning and remaining hours in the afternoon or evening)</p></li><li><p>
During public holidays</p></li></ul><p></p><p><b>
About The Cigna Group
</b></p><p></p>Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.<p></p><p><i>
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><p></p><p><i>
If</i><i> you require reasonable accommodation in completing the online application process, please email: </i><i>SeeYourselfEMEA@cigna.com</i><i> for support. Do not email </i><i>SeeYourselfEMEA@cigna.com</i><i> for an update on your application or to provide your resume as you will not receive a response.</i></p></div>

Customer Service Representative - Saudi National

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 <br/>
 <br/>
 Currently, we are launching our service to Riyadh, KSA and we are seeking several Customer Service Associates
 <strong>
  proficient in Arabic - speaking, writing &amp; reading.
  <br/>
  <br/>
 </strong>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat.
  </li>
  <li>
   Support frontline CS operation teams to ensure operational excellence and excellent customer service.
  </li>
  <li>
   Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed.
  </li>
  <li>
   Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
  </li>
  <li>
   Complete ad-hoc assignments from CX Functional team.
  </li>
  <li>
   Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced skill in Excel &amp; PowerPoint.
  </li>
  <li>
   Proficient in Arabic - speaking, writing &amp; reading.
  </li>
  <li>
   Good Communication Skills in both Arabic and basic communication in English.
   <br/>
   <br/>
  </li>
 </ul>
 To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
 <br/>
 <br/>
 This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Customer Service Associate (Arabic speaker only)

Keeta

<div>
 <p>
  <strong>
   🚀 We&rsquo;re Hiring:
  </strong>
  <strong>
   Customer Service Manager of Business Process Innovation!
  </strong>
  🚀
  <strong>
   !
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
  </li>
  <li>
   Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
  </li>
  <li>
   Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
  </li>
  <li>
   The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
  </li>
  <li>
   Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Keeta?
  </strong>
 </p>
 <ul>
  <li>
   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  </li>
  <li>
   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  </li>
  <li>
   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
  </li>
  <li>
   Experienced in service process design, and have insignt in full service journey customer experience management
  </li>
  <li>
   Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
  </li>
  <li>
   Have a sense of service, able to think customer-centered.
  </li>
  <li>
   Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
  </li>
  <li>
   Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  🚀 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  📩 Interested? Apply now
 </p>
</div>


Customer Service Manager of Business Process Innovation

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 <br/>
 <br/>
 What are your hours?
 <br/>
 <br/>
 This role requires working variable hours to match when customers need us most. You will work [insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 <br/>
 <br/>
 What strengths will you bring?
 <br/>
 <br/>
 <ul>
  <li>
   Hard-working, articulate, and detail-oriented
  </li>
  <li>
   Friendly and customer-focused in every situation
  </li>
  <li>
   Ability to learn quickly and embrace change
  </li>
  <li>
   Comfortable multi-tasking in a high-energy environment.
   <br/>
   <br/>
  </li>
 </ul>
 What benefits will you receive?
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 <br/>
 <br/>
 <ul>
  <li>
   Medical insurance for the employee, as well as their spouse and children
  </li>
  <li>
   Amazon employee discount
  </li>
  <li>
   Nursery Benefit
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Expert training and ongoing opportunities to learn more and develop your skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum age: 18 years old
  </li>
  <li>
   Be a Saudi national
  </li>
  <li>
   Minimum qualification of a high school degree - Passed
  </li>
  <li>
   Strong communication skills in Arabic and English (both written and oral fluency)
  </li>
  <li>
   Experience working with a computer
  </li>
  <li>
   The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
  </li>
  <li>
   Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Afaq Q Tech General Trading
 <br/>
 <br/>
 Job ID: A2873383
</div>


Customer Service Associate (role open for Saudi nationals only), CS Operations

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