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customer service supervisor Jobs in Saudi Arabia

customer service supervisor

customer service

Amazon.com

<div><div>DESCRIPTION<div>
At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. 
 
We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. 
 
Key job responsibilities 
Key job responsibilities 
As a Delivery Station Customer Service Associate, you will be responsible for: 
 
Communicating with customers directly in-person, in addition to communicating via phone and email 
Empathizing with and prioritizing customer needs 
Upholding company values and respecting every customer 
Resolving issues and setting appropriate expectations with customers 
Clearly understanding and responding appropriately to the issues that customers present 
Consistently composing grammatically correct, concise, and accurate written responses to customer issues 
Approaching problems logically and with good judgment to ensure the appropriate customer outcome 
Making quick and effective decisions on behalf of the customer 
Working a flexible Full-Time (40+ hours per week) schedule 
 
Performing the following tasks, with or without reasonable accommodation 
Work in an environment where the noise level varies and can be loud (hearing protection will be provided) 
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled</div></div><div>
BASIC QUALIFICATIONS<div>
Key job responsibilities 
Basic qualifications 
 
High School or equivalent diploma 
Previous experience in Customer Service 
Ability to effectively prioritize work time to ensure efficiency 
Experience with Windows Operating Systems and Microsoft Outlook 
Familiarity with multiple web browsers, data base searching and instant messenger tools</div></div><div> 
PREFERRED QUALIFICATIONS<div>
Preferred qualifications 
<ul><li>Arabic Speaker</li><li>Bachelor Degree or equivalent work- related experience</li><li>Proficiency in verbal and written communication skills</li><li>Experience in understanding performance metrics and developing them to measure progress against key performance indicators</li><li>Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div></div>
 <div><div>Job details</div><ul><div><div>
SAU, Riyadh</div></div><div><div>
Customer Service</div></div></ul></div>

Delivery Station Customer Service Associate, Customer Service

فلووس | Flooss

<div>
 
 
 Company Description
 
 
 
 
 
 Flooss isn&rsquo;t just an app&mdash;it&rsquo;s the future of microfinance, reimagined. Built on transparency, trust, and smart technology, Flooss turns financial empowerment into an experience that&rsquo;s seamless, credible, and accessible from anywhere. Our goal is to revolutionize microfinance, making it a seamless, credible, and accessible experience globally, starting with the MENA region.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Customer Service Officer located in Riyadh. The Customer Service Officer will be responsible for handling customer inquiries and complaints, ensuring customer satisfaction and providing exceptional customer support. Day-to-day tasks include managing customer communications, resolving issues promptly, and enhancing the overall customer experience by providing personalized service and support.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong Interpersonal Skills and Customer Experience capabilities
 </li>
 <li>
 Proficiency in Customer Support and Customer Service practices
 </li>
 <li>
 Proven ability to achieve high levels of Customer Satisfaction
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Experience in the finance or microfinance industry is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Communication, or a related field
 </li>
 <li>
 Fluency in Arabic and English is preferred
 </li>
 </ul>
</div>

Customer Service Officer

Lumi | لومي

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
 </li>
 <li>
 Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
 </li>
 <li>
 Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
 </li>
 <li>
 Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
 </li>
 <li>
 Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
 </li>
 <li>
 Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years of relevant work experience
 </li>
 <li>
 Diploma / Bachelor degree in management field is preferred
 </li>
 <li>
 Excellent knowledge of Microsoft office
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English language is a plus.
 </li>
 <li>
 Good customer service etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multitask, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

Amazon

<div>
 
 Description
 
 
 
 At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
 
 
 We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
 
 
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 As a Delivery Station Customer Service Associate, you will be responsible for:
 
 
 Communicating with customers directly in-person, in addition to communicating via phone and email
 
 
 Empathizing with and prioritizing customer needs
 
 
 Upholding company values and respecting every customer
 
 
 Resolving issues and setting appropriate expectations with customers
 
 
 Clearly understanding and responding appropriately to the issues that customers present
 
 
 Consistently composing grammatically correct, concise, and accurate written responses to customer issues
 
 
 Approaching problems logically and with good judgment to ensure the appropriate customer outcome
 
 
 Making quick and effective decisions on behalf of the customer
 
 
 Working a flexible Full-Time (40+ hours per week) schedule
 
 
 Performing the following tasks, with or without reasonable accommodation
 
 
 Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
 
 
 Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
 
 
 
 Basic Qualifications
 
 
 
 Key job responsibilities
 
 
 
 Basic Qualifications
 
 
 
 High School or equivalent diploma
 
 
 Previous experience in Customer Service
 
 
 Ability to effectively prioritize work time to ensure efficiency
 
 
 Experience with Windows Operating Systems and Microsoft Outlook
 
 
 Familiarity with multiple web browsers, data base searching and instant messenger tools
 
 
 
 Preferred Qualifications
 
 
 
 Preferred qualifications
 
 
 <ul>
 <li>
 Arabic Speaker
 </li>
 <li>
 Bachelor Degree or equivalent work- related experience
 </li>
 <li>
 Proficiency in verbal and written communication skills
 </li>
 <li>
 Experience in understanding performance metrics and developing them to measure progress against key performance indicators
 </li>
 <li>
 Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A3065349
</div>

VLaunchU

<div>
 
 
 Job Title:
 
 Customer Service Representative &ndash; Kitchen &amp; Cabinet Showroom
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Nationality Requirement:
 
 Saudi
 
 
 salary :5000SAR
 
 
 
 Job Overview
 
 
 
 We are seeking enthusiastic and customer-oriented
 
 Customer Service Representatives
 
 for a premium
 
 Kitchen &amp; Cabinet Showroom
 
 in Riyadh. The role involves handling client interactions, supporting sales teams, managing inquiries, and ensuring an excellent customer experience.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Greet and assist walk-in customers at the showroom.
 </li>
 <li>
 Provide detailed information about kitchen and cabinet products, services, and after-sales support.
 </li>
 <li>
 Handle phone, email, and in-person inquiries in a professional manner.
 </li>
 <li>
 Coordinate with sales staff to ensure seamless customer service.
 </li>
 <li>
 Maintain customer records, update CRM databases, and follow up on pending inquiries.
 </li>
 <li>
 Support showroom operations, including scheduling appointments and product demonstrations.
 </li>
 <li>
 Manage complaint resolution and escalate issues to management when required.
 </li>
 <li>
 Contribute to achieving customer satisfaction and sales support targets.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Saudi nationality .
 </li>
 <li>
 Minimum
 
 1&ndash;2 years of experience
 
 in customer service, preferably in
 
 retail, furniture, kitchen, or home d&eacute;cor showrooms
 
 .
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Presentable, professional, and customer-focused.
 </li>
 <li>
 Basic knowledge of MS Office and CRM systems.
 </li>
 <li>
 Ability to handle multiple tasks and work under pressure.
 </li>
 <li>
 Proficiency in
 
 Arabic
 
 (English is an advantage).
 </li>
 </ul>
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Training and growth opportunities.
 </li>
 <li>
 Work in a premium, design-oriented showroom environment.
 </li>
 </ul>
 
 
</div>

Customer Service Representative

Tamkeen Technologies

<div>Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Supervise and manage the customer service team to ensure high levels of performance and motivation.</li>
<li>Implement and monitor service standards and procedures to enhance customer satisfaction.</li>
<li>Train and coach team members on best practices in customer service and communication skills.</li>
<li>Resolve complex customer complaints and issues efficiently and effectively.</li>
<li>Analyze customer service metrics and provide reports to management on team performance.</li>
<li>Support ongoing improvements in service delivery by providing insights and recommendations.</li>
<li>Collaborate with other departments to ensure a seamless customer experience across all channels.</li>
<li>Track, analyze, and report on key performance indicators (KPIs), including but not limited to:</li>
<li><ul><li>Average Handling Time (AHT)
</li><li>First Call Resolution (FCR)
</li><li>Service Level Agreement (SLA) adherence
</li><li>Customer Satisfaction (CSAT) scores
</li><li>Customer Dissatisfaction (DSAT) drivers</li>
</ul></li></ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li>
<li>1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role.</li>
<li>Strong knowledge of customer service principles and best practices.</li>
<li>Excellent communication, interpersonal, and conflict resolution skills.</li>
<li>Proficient in data analysis and reporting software to monitor team performance.</li>
<li>Ability to motivate and inspire team members to achieve their best work.</li>
<li>Ability to work in a fast-paced environment and handle multiple priorities.</li>
<li>Must be a Saudi Passport holder.</li></ul></div>

Customer Service Supervisor

NICE ONE

<div>Role Overview
Join Niceone as a Customer Service Supervisor and elevate the customer experience at the heart of our growing business. In this pivotal leadership role, you will guide, develop, and support our customer service team to deliver prompt, professional, and personalized solutions to every client. You&rsquo;ll help set the standard for exceptional service, champion a culture of continuous improvement, and reinforce Niceone&rsquo;s reputation for operational excellence and customer care. This opportunity is perfect for a driven, empathetic, and organized professional passionate about both team development and delivering outstanding customer satisfaction.
<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Team Leadership, Customer Experience &amp; Service Quality Excellence</h2><ul>
<li>Supervise and motivate the customer service team to meet and exceed performance targets for quality, efficiency, and responsiveness.</li>
<li>Monitor day-to-day customer interactions across phone, email, chat, and digital platforms, ensuring all queries are resolved promptly and with care.</li>
<li>Coach, mentor, and train team members to continually improve customer service skills, product knowledge, and problem-solving abilities.</li>
<li>Handle escalated customer issues and complaints, ensuring a positive resolution and capturing customer feedback for service improvement.</li>
<li>Oversee scheduling, workload distribution, and resource planning to maintain optimal service levels at all times.</li>
<li>Analyze key metrics and prepare performance reports to identify trends, address challenges, and support ongoing service excellence.</li>
<li>Collaborate closely with sales, logistics, and marketing departments to ensure a seamless, unified customer journey.</li>
<li>Drive and implement process enhancements, service initiatives, and best practices in line with Niceone&rsquo;s values and customer-first philosophy.</li>
<li>Ensure compliance with company policies, data protection standards, and customer privacy regulations.</li>
</ul><h3 class="jobSectionHeader">Key Requirements &ndash; Customer Service Management, Communication &amp; Analytical Skills</h3><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field; relevant certifications are an advantage.</li>
<li>Minimum 2 years of experience in a supervisory or team lead role within customer service, contact center, or retail environments.</li>
<li>Proven track record of delivering outstanding customer experiences and driving team performance.</li>
<li>Exceptional communication and interpersonal skills, with fluency in both Arabic and English preferred.</li>
<li>Strong analytical mindset&mdash;adept at using data to guide decisions, improve processes, and support team growth.</li>
<li>Confident resolving escalations and providing constructive feedback to team members in a positive, supportive manner.</li>
<li>Proficient with customer service software, CRM systems, and digital communication platforms.</li>
<li>Ability to adapt quickly to changing priorities, evolving technology, and new customer needs.</li>
</ul><h4 class="jobSectionHeader">Professional Attributes &ndash; People Leadership, Service Orientation &amp; Continuous Improvement</h4><ul>
<li>Passionate about customer satisfaction and committed to creating memorable experiences for every client.</li>
<li>Empathetic, inclusive, and respectful&mdash;champions a welcoming, diverse, and supportive team culture.</li>
<li>Reliable and organized, able to manage multiple responsibilities and meet deadlines.</li>
<li>Innovative mindset, eager to recommend and implement service enhancements and process improvements.</li>
<li>Collaborative team player, willing to lead by example and support colleagues at all levels.</li>
</ul><h5 class="jobSectionHeader">Career Development &ndash; Leadership Growth &amp; Service Innovation at Niceone</h5><ul>
<li>Extensive onboarding and ongoing training in leadership, service skills, and customer relationship management.</li>
<li>Opportunities to participate in company-wide service projects, pilot new tools, and shape the future of customer experience at Niceone.</li>
<li>Clear development pathways toward senior leadership, customer operations management, or specialist roles within the organization.</li>
<li>Rewards, recognition, and a people-first culture focused on growth, well-being, and professional achievement.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Become a Customer Service Leader at Niceone</h6>
Ready to lead, inspire, and redefine the customer experience at Niceone? Submit your resume and a cover letter detailing your leadership approach, track record in customer service, and your vision for elevating team performance through our online application portal. Join us in building a company where every customer&rsquo;s voice is heard&mdash;and every team member has the power to make a difference.</div>

Explore 2339+ Customer service in Saudi Arabia this September. Find roles across top companies and apply now to boost your career.

2339 customer service jobs IN Saudi Arabia

Delivery Station Customer Service Associate, Customer Service

Customer Service Officer

Customer Service Officer

Delivery Station Customer Service Associate, Customer Service

Customer Service Representative

Customer Service Supervisor

Customer Service Supervisor