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Lumi | لومي

<div>
 
 
 About the role:
 
 
 
 
 
 
 We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage all activities at the branch related to servicing customers and arranging the vehicles.
 </li>
 <li>
 Oversee the preparation of returned vehicles.
 </li>
 <li>
 Ensures that all customer transactions are executed in line with corporate. guidelines and any customer issues are addressed appropriately and promptly.
 </li>
 <li>
 Assist the Branch Manager, in planning, and implementing staffing schedules based on business demands and transaction levels.
 </li>
 <li>
 Performs other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
 </li>
 <li>
 Coordinate with operation staff and manage to provide support.
 </li>
 <li>
 Provided reports to the management and logged all records.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Diploma or equivalent degree.
 </li>
 <li>
 1-2 years of experience in customer service, car rental field is preferred.
 </li>
 <li>
 Proficient in using Microsoft programs.
 </li>
 <li>
 Excellent interpersonal and verbal communication skills.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Global Exchange Group

<div>
 
 Global Exchange Group - is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx. Global Exchange is one of the world leaders in the sector. With a network of over 375 branches at 66 international airports in 29 countries in 5 continents, our staff of over 2,400 offers our services to 12 million Customers every year. Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travellers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks.
 
 
 
 
 
 Global Exchange Group headquarters are located in Salamanca and Madrid. Global Exchange Group is considered a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us:
 
 http://www.global-exchange.com/en/
 
 
 
 
 
 
 We are a dynamic and forward-thinking organization dedicated to fostering growth, innovation, and excellence in our people management strategies. As part of our expansion in The Kingdom of Saudi Arabia, we are looking for an experienced Customer Service Representative.
 
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The overall goal of the position is to provide excellent service to all our customers, and sell our top-market products, respecting our internal procedures and the legal regulations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Providing exchange services in line with procedures of the company and legal authorities, centring excellence in customer service.
 </li>
 <li>
 Identify the customer's needs and properly represent the company during the exchange operation, offering the advantages of the process and facilitating the cross-selling transactions.
 </li>
 <li>
 Carry out exchange transactions following the settled procedures, obeying the legal procedures, and attaining excellence in customer care.
 </li>
 <li>
 Be the people responsible for the direct contact with customers and be willing to offer customers the highest level of care.
 </li>
 <li>
 Document transactions according to the legal criteria.
 </li>
 <li>
 Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
 </li>
 <li>
 Inform the supervisor of any problem or eventuality that might have occurred during the exchange operation.
 </li>
 <li>
 Positively valuable IT experience in order to efficiently resolving any technical problems and give support remotely to the IT department.
 </li>
 <li>
 Positively valuable availability to travel nationally.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 High school education is the minimum required with 1-2 years of experience in a similar role.
 </li>
 <li>
 University fresh graduates are welcomed.
 </li>
 <li>
 Native Arabic and a good command of verbal and written in English is a must.
 </li>
 <li>
 Additional languages are a plus.
 </li>
 <li>
 Having interest in sales and/or customer services positions or having previous experience in sales and/or customer services positions in retail, fmcg, f&amp;b, tourism sectors is a plus.
 </li>
 <li>
 Strong communication, negotiation, and problem-solving skills
 </li>
 <li>
 Having the ability to understand and identify customer expectations and needs
 </li>
 <li>
 Willingness to make direct contact with customers, to take responsibility, and to provide the best service
 </li>
 <li>
 Willingness to work in different shifts
 </li>
 <li>
 Positively valuable studies in IT or experience background as field services.
 </li>
 </ul>
</div>

Customer Service Representative

S&S Fuels, LLC

<div>
 Job Title: Customer Service Representative
 
 
 Department: Operations
 
 
 Hiring Range: $12-$13/hr. depending on store location, merit, and employee experience
 
 
 FLSA: Non-exempt (eligible for overtime)
 
 
 DOL Status: Full-time and part-time available
 
 
 Reports to: Store Manager
 
 
 
 Position Summary
 
 
 
 The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!
 
 
 
 Job Requirements, Functions, And Responsibilities
 
 
 
 <ul>
 <li>
 Provide exemplary, courteous customer service and handle complaints quickly and tactfully
 </li>
 <li>
 Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
 </li>
 <li>
 Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
 </li>
 <li>
 Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
 </li>
 <li>
 Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
 </li>
 <li>
 Maintain proper inventory levels and shift closeouts
 </li>
 <li>
 Perform duties with minimal supervision, may be required to work irregular work hours
 </li>
 <li>
 Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
 </li>
 <li>
 Comply with all company policies and procedures, including relevant governmental regulations
 </li>
 <li>
 Complete/attend all required employee orientations, trainings, certifications, and/or meetings
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Ability to stand and/or walk for an entire shift
 </li>
 <li>
 Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
 </li>
 <li>
 Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
 </li>
 <li>
 Ability to push and pull with arms up to a force of 20 lbs.
 </li>
 <li>
 Ability to bend at waist with some twisting up to 1 hour of shift
 </li>
 <li>
 Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Employee performs approximately 95% of duties indoors
 </li>
 <li>
 Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
 </li>
 <li>
 Work in small spaces at times; work independently
 </li>
 <li>
 Work with minimal direction and periodic supervision
 
 
 </li>
 </ul>
 
 Equipment, Tools, And Materials
 
 
 
 <ul>
 <li>
 CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
 </li>
 <li>
 Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
 </li>
 <li>
 Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or GED (preferred)
 </li>
 <li>
 Experience working retail sales and customer service (preferred)
 </li>
 <li>
 Ability to work with tools/equipment and perform duties as described above
 </li>
 <li>
 Ability to work as scheduled and arrive on time
 </li>
 <li>
 Ability to communicate (orally and in writing) in English and engage in conversation
 </li>
 <li>
 Ability to work both independently and part of a team as necessary
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
 </li>
 <li>
 401k with up to 3% company match
 </li>
 <li>
 Paid vacation and sick time
 </li>
 <li>
 Flexible scheduling
 </li>
 <li>
 Full-time and part-time positions
 </li>
 <li>
 Career growth (opportunity to become Lead Cashier or Assistant Manager)
 
 
 </li>
 </ul>
 This job description outlines the general qualifications and responsibilities of this position and is not intended to be an all-encompassing summary of the role. This position is subject to change according to developments in technology or processes, workload and staffing limitations, or other circumstances related to the needs of the business.
 
 
 K&amp;G Petroleum/S&amp;S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.
 
 
 K&amp;G Petroleum/S&amp;S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.
</div>

JD.COM

<div>
 
 About the job
 
 
 
 
 <ul>
 <li>
 Handling customer complaints and troubleshooting issues with products or services
 </li>
 <li>
 Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
 </li>
 <li>
 Accessing databases to retrieve account information for customers
 </li>
 <li>
 Letting customers know about additional products or services that might benefit them
 </li>
 <li>
 Escalating queries and concerns when necessary
 </li>
 <li>
 Updating customer records following each contact
 </li>
 <li>
 Staying up to date on the latest products and services an organization provides
 </li>
 </ul>
 
 
 
 
 
 
 Skills Required :-
 
 
 
 
 1. Proficiency in English;
 
 
 2. Customer service experience;
 
 
 3. Experience in warehousing or logistics preferred;
 
 
 
</div>

Customer Service Specialist

Al-Hassan Ghazi Ibrahim Shaker Company

<div>
 
 
 Company Overview:
 
 
 
 Founded in 1950, Shaker Group is a leading provider of HVAC and home appliance solutions in Saudi Arabia. We serve over 600,000 customers annually with a strong focus on innovation, sustainability, and customer satisfaction.
 
 
 
 
 
 
 Purpose:
 
 
 
 Customer Service Representatives serve as the primary interface between customers and the company, providing assistance, resolving inquiries, and ensuring positive interaction experiences. Responsible for delivering exceptional customer service across various communication channels such as phone calls, inbound and outbound calls, email, and social media.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Efficiently handle high volumes of incoming and outgoing calls promptly.
 </li>
 <li>
 Provide product or service details, troubleshooting support, and solutions to address customer requirements.
 </li>
 <li>
 Address and resolve customer issues, complaints, and requests promptly and effectively.
 </li>
 <li>
 Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines.
 </li>
 <li>
 Identify customer needs, clarify information, research each issue, and provide solutions or alternatives.
 </li>
 <li>
 Communicate effectively and professionally with customers to build rapport and trust.
 </li>
 <li>
 Practice active listening to understand customer needs and concerns, responding with empathy and understanding.
 </li>
 <li>
 Exhibit clear verbal and written communication skills when interacting with customers and colleagues.
 </li>
 <li>
 Aim to surpass customer expectations and ensure a positive experience at every interaction.
 </li>
 <li>
 Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success.
 </li>
 <li>
 Follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Achieve personal and team goals, both qualitative and quantitative.
 </li>
 <li>
 Validating and resolving customer complaints, ensuring closure both with customers and in our systems.
 </li>
 <li>
 Ensure alignment with Shaker Group's vision, mission, values, and strategic priorities, and compliance with its guidelines.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 :
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Effective problem-solving and negotiation abilities.
 </li>
 <li>
 Excellent organizational and time management skills.
 </li>
 <li>
 Empathy towards customers' emotions and perspectives.
 </li>
 <li>
 Basic computer proficiency with word processing, email, and social media.
 </li>
 <li>
 Ability to work well under pressure and manage multiple priorities efficiently.
 </li>
 <li>
 Adhering to schedules and deadlines.
 </li>
 </ul>
 
 
</div>

Almarai - المراعي

<div>
 
 Customer Care Representative I, Head Office, Riyadh, Saudi Arabia
 
 
 
 
 
 
 The Company:
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. &ldquo;Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024.&rdquo;
 
 
 
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 About the Role:
 
 
 
 To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues.
 
 
 
 
 
 
 Requirements
 
 :
 
 
 Potential candidates must meet the requirements mentioned below:
 
 
 
 
 <ul>
 <li>
 Diploma or preferably in relevant stream (English, Marketing)
 </li>
 <li>
 Experience of office administration and working with the general public.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Minimum 2 years of Experience in the Tele sales field.
 </li>
 <li>
 Hands on knowledge and experience in SAP or similar package.
 </li>
 <li>
 Should be a good team player.
 </li>
 </ul>
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
 
 
 
</div>

Explore 1883+ Customer service in Saudi Arabia this October. Find roles across top companies and apply now to boost your career.

1883 customer service jobs IN Saudi Arabia

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