customer success manager Jobs in Saudi Arabia

customer success manager

client services partner Jobs in Saudi Arabia

client services partner

customer fulfilment specialist Jobs in Saudi Arabia

customer fulfilment specialist

customer service representative Jobs in Saudi Arabia

customer service representative

customer support lead Jobs in Saudi Arabia

customer support lead

customer service

Global Blue

<div><div>Key responsibilities
 
<ul><li>Communication with customers in written and via phone with defined SLA (response time) and quality standards
</li><li>Keeping records of customer&acute;s interaction and contacts
</li><li>Researching required information using internal systems and resources
</li><li>Communication and coordination with CS Team members, internal departments, and GB offices
</li><li>Following-up in customer inquiries not immediately resolved
</li><li>Identifying and escalating priority issues
</li><li>Recommending process improvements
</li><li>Duties and responsibilities can be changed after arrangement
</li><li></li><li>Principal accountably
</li><li>Providing customers with correct and complete information
</li><li>Ensuring maintaining of KPIs and SLAs
</li><li>Ensuring the contact logging software is correctly used to allow reports and analysis
</li><li>Maintaining internal rules
</li></ul>Qualifications
 
<ul><li>Secondary education degree or University degree (Bc/MA)
</li><li>Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
</li><li>Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
</li><li>PC literate with experience with MS Office
</li><li>Good communication skills
</li></ul>Key competencies
 
<ul><li>Previous experience in Customer Service is an advantage (international environment is a significant advantage)
</li><li>Customer oriented
</li><li>Attention to detail and accuracy
</li><li>Enjoys a fast paced, ever-changing environment
</li><li>Team player
</li><li>Good analytical skills, focused on problem solving
</li><li>Ability to handle stress
</li><li>Multi-tasking
</li><li>Experience with Salesforce</li></ul></div></div>

Customer Service Representative

LAWAZEM

<div>LAWAZEM is excited to announce an opportunity for a detail-oriented and customer service-oriented professional to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating customer service activities and ensuring that our customers receive the highest level of service possible. You will act as a liaison between customers and various departments, helping to resolve issues and enhance customer satisfaction.
Responsibilities:<ul>
<li>Coordinate daily customer service operations, ensuring efficient processes and high levels of customer satisfaction.</li>
<li>Manage incoming customer inquiries through various channels, including phone, email, and chat.</li>
<li>Assist in resolving customer issues and complaints in a timely and effective manner.</li>
<li>Collaborate with sales, logistics, and product teams to address customer needs and ensure successful order fulfillment.</li>
<li>Document customer interactions, feedback, and resolutions in the CRM system.</li>
<li>Prepare and analyze reports related to customer service operations and performance metrics.</li>
<li>Identify trends in customer feedback and collaborate with the team to implement improvements.</li>
<li>Train and mentor new customer service team members as needed.</li>
<li>Stay updated on product knowledge and industry trends to better assist customers.</li> 
</ul> 
 
Requirements 
<ul>
<li>Previous experience in a customer service or coordination role.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to handle customer inquiries and issues with empathy and professionalism.</li>
<li>Proficiency in Microsoft Office Suite and CRM systems.</li>
<li>Ability to work independently and collaboratively in a remote environment.</li>
<li>Fluency in Arabic and English.</li></ul></div>

Customer Service Coordinator

Halliburton

<div>We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.<div><div><div><h2 class="jobSectionHeader">
Job Duties</h2></div><div>
Under general supervision, acts as primary contact with affiliates, field PSL, and sales personnel. Ensures accurate and timely processing of orders and quotations. Directs the movement of material for global multi-PSL operations. Utilizes knowledge of products and processes to service customer needs. Serves as a liaison for communication with field personnel, engineering, manufacturing, procurement, etc. to fill customer requirements. Coordinates cross-center and vendor supplied orders as required and monitors those shipments. Works with Law Department to ensure export compliance and stays current regarding international material movements and shipping regulations. May give guidance to Order Correspondents as needed. Requires High School Diploma or GED and a minimum of 2 years experience in a customer service environment. Additional experience in areas such as procurement, materials, or logistics is preferred.</div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div></div></div><div></div>
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. 
Location
101 King Abdulaziz Road, Jubail, , 31951, Saudi Arabia 
Job Details
Requisition Number: 207724
 
Experience Level: Entry-Level 
Job Family: Manufacturing &amp; Supply Chain 
Product Service Line: Supply Chain Mgmt
 
Full Time / Part Time: Full Time
Additional Locations for this position: 
Compensation Information 
Compensation is competitive and commensurate with experience.</div>

Customer Service Specialist

MMYUME Shop

Looking for a stable job with growth potential in eCommerce and retail? Join MMYUME Shop as a Customer Service Representative and be part of a fast-growing team where your communication skills truly make an impact.Competitive salaryFriendly and supportive work environmentOpportunities to grow in eCommerceStable, full-time scheduleSalary &amp; BenefitsSAR 4,000 &ndash; 6,000 per month (based on experience)Paid training providedPotential performance bonusesCareer growth opportunitiesSupportive team cultureWork ScheduleFull-time position8-hour shiftsRotational or fixed schedule (depending on operations)Key ResponsibilitiesRespond to customer inquiries via chat, email, or phoneAssist customers with orders, returns, and product questionsResolve complaints professionally and efficientlyProcess orders, refunds, and exchangesMaintain accurate customer recordsCoordinate with warehouse and operations teamMost In-Demand Skills (Highly Searched)Strong communication skills (English required)Customer handling &amp; problem-solvingBasic computer and typing skillsFamiliarity with eCommerce platforms (Shopee, Lazada, Shopify is a plus)Multitasking and time managementPositive attitude and patienceWhat We&rsquo;re Looking ForPrevious CSR or retail experience is an advantageFresh graduates are welcome to applyWilling to learn and adapt in a fast-paced environmentTeam player with a customer-first mindsetAbout the CompanyMMYUME Shop is a growing retail and eCommerce business based in Dammam, focused on delivering quality products and excellent customer experiences. The company is expanding and looking for motivated individuals to grow with the team.Why Work With UsBe part of a growing eCommerce brandGain valuable experience in online retailWork in a supportive and collaborative environmentOpportunities for promotion and skill developmentنوع الوظيفة: دوام كامل, دائمالراتب المدفوع: ﷼٢٠٫٠٠&nbsp;لكل ساعةعدد الساعات المتوقع: 20 في الأسبوعموقع العمل: بشكل شخصي

Clean Life

Job DescriptionJob Title: Customer Services and Quality SpecialistLocation: Saudi Arabia, RiyadhJob Type: Full-TimeJob Summary:We are seeking a detail-oriented and customer-focused Customer Services &amp; Quality Specialist to manage customer interactions, ensure service quality, and drive continuous improvement across all customer touchpoints. The role is responsible for maintaining high customer satisfaction, monitoring service standards, and enhancing operational efficiency.Key Responsibilities:- Monitor and evaluate customer interactions (calls, chats, emails)- Conduct quality audits and maintain QA scorecards- Ensure compliance with service standards, policies, and procedures- Track and analyze KPIs such as CSAT, SLA, FCR, and AHT- Identify performance gaps and provide actionable improvement recommendations- Prepare regular performance and quality reports for management- Analyze customer feedback and identify recurring issues- Conduct Root Cause Analysis (RCA) and implement CAPA actions- Drive continuous improvement initiatives to enhance customer experience- Provide coaching and feedback to customer service agents- Support onboarding and training of new team members- Develop and maintain SOPs and service guidelines- Coordinate with internal departments to resolve customer issues efficiently- Escalate complex or critical cases when required- Ensure smooth communication and alignment across teamsQualifications &amp; Requirements- Bachelor&rsquo;s degree in Business Administration, MIS, or related field.- Minimum 3&ndash;5 years of experience in customer service, quality assurance, or call center operations.- Strong experience in handling customer complaints and high-volume interactions.- Familiarity with CRM systems (Salesforce, Zoho, Odoo, etc.).- Knowledge of SLA, KPI monitoring, and quality standards.- Strong analytical and problem-solving skills.- Excellent communication skills.- Ability to work under pressure and manage multiple tasks.- Experience in services sector is preferred.الوصف الوظيفيالمسمى الوظيفي: أخصائي خدمات العملاء والجودة الموقع: المملكة العربية السعودية، الرياض نوع الوظيفة: دوام كاململخص الوظيفةنبحث عن أخصائي خدمات عملاء وجودة يتمتع بالدقة والتركيز على العميل، لإدارة تفاعلات العملاء، وضمان جودة الخدمة، وقيادة مبادرات التحسين المستمر عبر جميع نقاط التواصل مع العميل. تهدف هذه الوظيفة إلى الحفاظ على مستويات عالية من رضا العملاء، ومراقبة معايير الخدمة، وتعزيز الكفاءة التشغيلية.المهام والمسؤوليات<ul><li>مراقبة وتقييم تفاعلات العملاء (المكالمات، المحادثات، البريد الإلكتروني)</li><li>إجراء تدقيقات الجودة والحفاظ على نماذج تقييم الأداء (QA Scorecards)</li><li>ضمان الالتزام بمعايير الخدمة والسياسات والإجراءات المعتمدة</li><li>متابعة وتحليل مؤشرات الأداء الرئيسية مثل (CSAT، SLA، FCR، AHT)</li><li>تحديد فجوات الأداء وتقديم توصيات عملية للتحسين</li><li>إعداد تقارير دورية عن الأداء والجودة للإدارة</li><li>تحليل ملاحظات العملاء وتحديد المشكلات المتكررة</li><li>إجراء تحليل الأسباب الجذرية (RCA) وتنفيذ الإجراءات التصحيحية والوقائية (CAPA)</li><li>قيادة مبادرات التحسين المستمر لتعزيز تجربة العميل</li><li>تقديم التوجيه والتغذية الراجعة لموظفي خدمة العملاء</li><li>دعم عمليات التهيئة والتدريب للموظفين الجدد</li><li>تطوير وتحديث إجراءات العمل القياسية (SOPs) وإرشادات الخدمة</li><li>التنسيق مع الإدارات الداخلية لحل مشكلات العملاء بكفاءة</li><li>تصعيد الحالات المعقدة أو الحرجة عند الحاجة</li><li>ضمان سلاسة التواصل والتنسيق بين الفرق المختلفة</li></ul>المؤهلات والمتطلبات<ul><li>درجة البكالوريوس في إدارة الأعمال، نظم المعلومات الإدارية (MIS)، أو مجال ذي صلة</li><li>خبرة لا تقل عن 3&ndash;5 سنوات في خدمة العملاء أو ضمان الجودة أو مراكز الاتصال</li><li>خبرة قوية في التعامل مع شكاوى العملاء والتعامل مع حجم كبير من التفاعلات</li><li>الإلمام بأنظمة إدارة علاقات العملاء (CRM) مثل Salesforce، Zoho، Odoo وغيرها</li><li>معرفة بمفاهيم SLA ومتابعة مؤشرات الأداء (KPIs) ومعايير الجودة</li><li>مهارات تحليلية قوية وقدرة عالية على حل المشكلات</li><li>مهارات تواصل ممتازة</li><li>القدرة على العمل تحت الضغط وإدارة مهام متعددة</li><li>يُفضل وجود خبرة في قطاع الخدمات</li></ul>موقع العمل: بشكل شخصي

Customer service quality assurance

Eagle International Preschools

<div>
 
 Job Purpose:
 
 
 To deliver an excellent customer experience by responding professionally to inquiries, scheduling school visits, and ensuring smooth coordination with branch managers to receive parents and visitors.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Respond to customer inquiries via phone calls and social media platforms (WhatsApp, Instagram, etc.).
 </li>
 <li>
 Provide clear and accurate information about the school (fees, curriculum, branches, programs).
 </li>
 <li>
 Schedule and organize appointments for parents to visit school branches.
 </li>
 <li>
 Coordinate with branch managers to ensure readiness for parent visits.
 </li>
 <li>
 Follow up with potential clients and encourage enrollment.
 </li>
 <li>
 Maintain and update customer records.
 </li>
 <li>
 Prepare regular reports on inquiries, visits, and conversion rates.
 </li>
 <li>
 Represent the school professionally and maintain a high standard of communication.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 Fluency in English (spoken and written) &ndash;
 
 Mandatory
 
 .
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Previous experience in customer service (preferably in education or similar sectors).
 </li>
 <li>
 Proficiency in using computers and basic systems.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Ability to work under pressure and within a team.
 </li>
 <li>
 Professional appearance and attitude.
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications:
 
 <ul>
 <li>
 Experience dealing with parents or in an educational environment.
 </li>
 <li>
 Strong persuasion and sales skills.&nbsp;
 </li>
 </ul>
 
 
 
</div>

Senior Customer Service Representative

Recruit Lytics HR

<div>
 
 Remote Customer Service Representative&nbsp;
 
 
 Work Mode: Remote
 
 
 Region: EU, MENA, Southeast Asia&nbsp;
 
 
 Join our customer-focused organization as a Remote Customer Service Representative, delivering exceptional support experiences to our diverse customer base from the comfort of your home office. This position offers stability, growth potential, and the satisfaction of helping customers daily.
 
 
 &nbsp;
 
 
 
 Job Responsibilities:&nbsp;
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat channels
 </li>
 <li>
 Providing accurate information about products and services.
 </li>
 <li>
 Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
 </li>
 <li>
 Maintain detailed records of customer interactions in CRM systems, escalate complex issues to appropriate departments, follow up on open cases to ensure&nbsp;resolution.
 </li>
 <li>
 Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices.
 </li>
 <li>
 Handle complaints with empathy and professionalism
 </li>
 <li>
 Meet quality and productivity standards
 </li>
 <li>
 Participate in ongoing training and coaching sessions
 </li>
 <li>
 Collaborate with team members through virtual platforms.
 </li>
 <li>
 Stay updated on product changes and company policies
 </li>
 <li>
 Contribute feedback for service improvements, and represent the company brand positively in all interactions.&nbsp;
 
 Y
 
 
 our communication skills and customer-centric approach will directly impact customer loyalty and business success.&nbsp;
 
 </li>
 
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Required Qualifications:&nbsp;
 
 
 <ul>
 <li>
 Excellent verbal and written English communication.
 </li>
 <li>
 Prior customer service or call center experience preferred
 </li>
 <li>
 Strong active listening and empathy skills
 </li>
 <li>
 Ability to remain calm under pressure.
 </li>
 <li>
 Technical aptitude for learning software systems
 </li>
 <li>
 Typing proficiency for efficient documentation.
 </li>
 <li>
 Problem-solving mindset, patience and positive attitude, reliable and punctual work ethic.
 </li>
 <li>
 Adaptability to policy changes, and commitment to quality service delivery.
 </li>
 <li>
 Multilingual abilities are highly valued for our international customer base.&nbsp;
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 Benefits Package:&nbsp;
 
 
 <ul>
 <li>
 Competitive hourly wage or salary.
 </li>
 <li>
 Performance incentives and bonuses.
 </li>
 <li>
 Comprehensive training program.
 </li>
 <li>
 Career advancement opportunities.
 </li>
 <li>
 Flexible scheduling options.
 </li>
 <li>
 Paid time off and employee discounts.
 </li>
 <li>
 Supportive team environment.
 </li>
 <li>
 Regular feedback and coaching, and recognition programs.
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 We invest in our employees' success and wellbeing.
 
 
 
 &nbsp;
 
 
 
 Customer service, remote representative, call center, customer support, inquiry resolution, technical troubleshooting, CRM documentation, multichannel support, complaint handling, customer satisfaction, quality standards, communication skills, empathy training, problem resolution, product knowledge, team collaboration, performance metrics, career growth, work from home, customer loyalty.
 
 
 
 &nbsp;
 
</div>

Junior Customer Service Representative (Remote)

Explore 2044+ Customer service in Saudi Arabia this May. Find roles across top companies and apply now to boost your career.

2044 customer service jobs In Saudi Arabia

Customer Service Representative

Customer Service Coordinator

Customer Service Specialist

Customer Service Representative

Customer service quality assurance

Senior Customer Service Representative

Junior Customer Service Representative (Remote)