front desk agent

air cargo-lead agent cargo/operations coordinator-mia Jobs in Miami

air cargo-ramp clerk-mia

air traffic assistant (flight data communications specialist) Jobs in Miami

assistant manager

customer service manager airport customer experience administration

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being</li><li>
Be a safety advocate: Look for safety concerns and address them as needed</li><li>
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner</li><li>
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements</li><li>
Promote effective communication among departments to engage our team to work together to achieve common goals.</li><li>
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure</li><li>
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)</li><li>
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance</li><li>
Conduct lost time conversations</li><li>
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)</li><li>
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders</li><li>
Produce local reporting based on station leadership needs</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Manager, Airport Customer Experience Administration

Grupo EULEN

<div><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b><b> include the following, but are not limited to:</b></p><br>
<ul>
<li>Supervises the planning, organization, and development of the operation.</li>
<li>Ensures that staff levels are maintained to meet the standards of internal/external service level/quality assurance, and reports to Sr Manager if additional staffing is required.</li>
<li>Manage employee schedules.</li>
<li>Complete and submit a Daily Tour Report on employee attendance, productivity, and daily operations.</li>
<li>Daily inspection of all working areas.</li>
<li>Monitor the safety and security of the operation at all times.</li>
<li>Address performance problems through a corrective action plan and dismissal</li>
<li>Conduct daily briefings with team members to ensure productivity and compliance.</li>
<li>Promote an environment of mutual respect and trust between team members.</li>
<li>Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies, and procedures.</li>
<li>Work in conjunction with other departments to ensure a high level of customer service.</li>
<li>Guarantees the delivery of the service to the airlines/airports in accordance with the contracts and within the agreed budget level.</li>
<li>Guarantees immediate notification to Senior Management and the Director, of the Safety and Compliance Corporation is notified of any audit and current or pending results.</li>
<li>Investigate and report all accidents, incidents, and irregularities, including accidents/incidents related to work, passenger incidents involving employees of Eulen America, and damage to property and/or the passenger,s and complete Incident Reports for an issue, incident, injury of any customer or team member.</li>
<li>Know all Aviation and Operational policies and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>QUALIFICATIONS</b><br>
<b>EDUCATION, LICENSE, and/or CERTIFICATION</b></p><br>
<ul>
<li>High school diploma or GED</li>
<li>Valid driver&rsquo;s license</li>
</ul>
<p><b>EXPERIENCE and/or KNOWLEDGE</b></p><br>
<ul>
<li>Minimum 3+ years in Customer Services experience.</li></ul><br>
<p><br>
<b>SKILL and/or ABILITIES</b></p><br>
<ul>
<li>Must be able to fluently speak, read, and write in English. Bilingual is a plus.</li>
<li>The ability to work and communicate with all levels of Operations and management.</li>
<li>Should possess a work style and conduct that is approachable and hospitable, while motivated to achieve results.</li>
<li>Knowledge of TSA, CBP, and Aviation procedures and regulatory requirements for baggage security, dangerous goods, and baggage handling procedures.</li>
<li>Must pass a criminal background check as well as a drug screen prior to employment.</li>
<li>Must have schedule flexibility for the weekend, holiday, and night shifts.</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time.</li>
<li>Must be willing to work outside in all types of weather and elevated noise levels within the airport environment</li>
<li>Must be very organized, with strong attention to detail; must stay on top of paperwork</li>
<li>Strong computer skills including Microsoft Office, especially World, and Excel</li></ul><br>
<p><br>
<b>TRAVEL</b><br>
Negligible</p></div>

Passenger Service Supervisor

Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, has an opening for a Fleet Coordinator (vehicle quality control) at it's Miami Headquarters located at MIA.</div><div></div><div><br>
The Fleet Coordinator is responsible for assisting the Fleet Supervisor with fleet movement, lot organization, the in fleeting process, and the execution of overall fleet movement at the airport. This position is responsible for ensuring that all vehicles are located in the appropriate area(s). The Fleet Coordinator will coordinate and/or execute on our asset control, fleet reconciliation, and damage evaluation initiatives.</div><div></div><div><br>
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.</div><div><br>
</div><div>Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.</div><div></div><div><b><br>
This position pays $16 / hour</b></div><div><br>
</div><div>Schedules available:</div><div><br>
</div><div>Sun:Off, Mon-Wed: 5:00a-1:30pm, Thur: Off, Fri-Sat: 5:00a-1:30pm</div><div>
Sat-Wed: 1:30pm-10pm, Thur-Fri: Off</div><div>
Mon-Fri: 1:30pm-10pm, Sat-Sun: Off</div><div>
Thur-Sun: 1:30pm-10pm, Mon: 12pm-8:30pm, Tues-Wed: Off</div><div>
Thur-Mon: 10pm-6:30, Tues-Wed: Off</div><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div><b>
Lot Organization:</b></div><ul><li>
Monitor all aspects of vehicle movement on and off the lot for the entire fleet at the location(s) including offsite lots and 3rd party overflow parking lots</li><li>
Make and take calls from outside organizations regarding vehicle exchanges and recoveries</li><li>
Manage driver activity to and from the airport including the coordination of pick-ups and drop offs on and off site with vendors to and from a variety of locations while ensuring that new car stock, in fleet units, and resales/turnback's vehicles are moved to the best location to maximize lot space and traffic flow</li></ul><div><b>
Damage/Deletes</b>:</div><ul><li>
Utilize company computer systems to monitor and track vehicles based on movement type such as recalls, deletes and cars needing preventative maintenance</li><li>
Segregate vehicles based on sold vehicles and vehicles needing defueling and repairs</li><li>
Inspect vehicles for damage prior to fleet movement to ensure that proper check in process is followed</li><li>
Coordinate body damage repair and glass replacement needs with shops and vendors</li><li>
Facilitate lost and found items with 3rd party or Auto Detailer team</li></ul><div><b>
Registration</b>:</div><ul><li>
Maintain current registration and ensure all expired license plates are grounded by working closely with staff to provide support on title registration, fleet maintenance, maintenance tracking on vehicles, turnback recording, duplicate key procedures, and other special projects</li></ul><div><b>
Reporting</b>:</div><ul><li>
Execution of daily fleet inventory unit counts</li><li>
Utilize programs such as EVMS to report activated units and provide updates on vehicle revenue and downtime</li><li>
Track bus preventative maintenance schedule</li></ul><div><b>
Point of Contact:</b></div><ul><li>
Act as the point of contact for the driver team on a daily basis</li><li>
Provide administrative support for the Fleet Supervisor and assistance to Branch Managers, Assistant Managers, and Vehicle Repair where needed</li><li>
Maintain relationships with a variety of body shops and onsite vendors</li><li>
Act as a point of contact for Managers to get specific upgrade vehicles for customers</li><li>
Seek to improve job performance through self-assessment, skill development, training and goal setting</li><li>
Maintain a regular and reliable level of attendance and punctuality</li><li>
Perform miscellaneous job-related duties as assigned</li></ul><div></div><div><i><br>
Equal Opportunity Employer/Disability/Veterans</i></div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
Must be at least 18 years of age.</li><li>
Must have a valid driver's license with no more than 2 moving violations within the last 3 years</li><li>
No drug or alcohol related convictions on driving record in the last 5 years</li><li>
Minimum 1 year experience handling basic customer service and/or office administration functions.</li><li>
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.</li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</li><li>
Apart from religious observations, must be able to work Schedule available:<div>
Sun:Off, Mon-Wed: 5:00a-1:30pm, Thur: Off, Fri-Sat: 5:00a-1:30pm</div><div>
Sat-Wed: 1:30pm-10pm, Thur-Fri: Off</div><div>
Mon-Fri: 1:30pm-10pm, Sat-Sun: Off</div><div>
Thur-Sun: 1:30pm-10pm, Mon: 12pm-8:30pm, Tues-Wed: Off</div><div>
Thur-Mon: 10pm-6:30, Tues-Wed: Off</div></li></ul></div>

Vehicle Quality Assurance Coordinator - Miami International Airport

Swissport

<div>Overview:
<div></div><div>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div><br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div></div><div><b><br>
Job Summary</b></div><div>
Cabin Cleaning Duty Manager efficiently and profitably manages and directs the Cabin Service Department by providing a quality product over a range of cleaning services to its customer base.</div><div></div><div><br>
The expected pay rate is $67,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div></div><div><b><br>
Your activities</b></div><ul><li>
Participates in budget preparation</li><li>
Responsible for resource planning e.g. proper scheduling, equipment, supplies</li><li>
Maintain a high quality standard of aircraft cleaning operation</li><li>
Maintain healthy business relationship with customers</li><li>
Supervise and monitor performance and quality of service provided by staff on a regular basis</li><li>
Emphasize all aspects of safety on the job (e.g.) correct operation of equipment, and housekeeping.</li><li>
Ensure all records are maintained</li><li>
Ensure proper handling of international garbage as required by the company, carrier and the Department of Agriculture.</li><li>
Comply with all federal, state, municipal, airport authority, and carrier security requirements.</li><li>
Performs all cleaning duties if required</li><li>
Comply with Swissport SOPs and policies.</li><li>
Also other duties as assigned</li><li>
Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage</li></ul><div><b>
Your profile</b></div><ul><li>
Ability to read and write</li><li>
Valid Driver's License</li><li>
Must be able to follow instructions and work safely within limited time frames</li><li>
Ability to work in inclement weather</li><li>
Ability to work under pressure</li><li>
Ability to work flexible hours</li><li>
Project a smart able attitude to our customers through high standards in work practices</li></ul><div>
What we offer</div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div><div>
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.</div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div>

MIA Cabin Cleaning Duty Manager

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader"><b>About WFS</b></h2>
</div><div><p>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
The Lead Agent Cargo/ Operations Coordinator</p><p>
The Operations Coordinator provides continuous operational and administrative support to ensure safe, compliant, and efficient flight operations. This role serves as the central coordination point between flight crews, dispatch, vendors, airport authorities, and internal teams. The position requires the ability to work 12-hour shifts in a fast-paced, time-sensitive environment and a demonstrated willingness to develop toward future Loadmaster certification.</p><p></p><p><br>
Perform work according to Company rules and regulations.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Coordinate and manage daily flight operations and documentation</li><li>
Prepare, review, and maintain flight folders</li><li>
Serve as the primary communication for flight crews, dispatch, ramp, and vendors</li><li>
Monitor inbound and outbound flights and update schedules and gate assignments</li><li>
Coordinate aircraft parking, gate usage, and ramp positioning</li><li>
Communicate ETAs, delays, and operational changes to all stakeholders</li><li>
Ensure compliance with CBP and regulatory documentation requirements</li><li>
Maintain accurate operational records and reporting</li><li>
Provide administrative and office support</li></ul><p>
VEOCI data capturing and file review
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2>
</div><div><ul><li>HS Diploma, GED or Equivalent.</li><li>
Minimum typing speed of 30 WPM.</li><li>
Must be at least 18 years of age if position requires driving cargo handling equipment.</li><li>
Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.</li><li>
Ability to drive all cargo handling equipment.</li></ul><p><b>
Key Requirements</b></p><ul><li>
Ability to work 12-hour shifts</li><li>
Strong organizational, communication, and multitasking skills</li><li>
High attention to detail and operational accuracy</li><li>
Willingness and eligibility to become a certified Loadmaster</li><li>
Ability to perform effectively under pressure</li><li>
Commitment to continuous learning and professional growth</li><li>
Basic to intermediate proficiency in written communication</li><li>
Moderate Computer literacy (Microsoft, etc.)</li><li>
Bilingual proficiency (English and Spanish preferred)</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Preferred Skills</b></h2>
</div><div><ul><li>Ability to read, write, fluently speak and understand the English language</li><li>
Previous lead experience helpful</li><li>
Knowledge of company operations</li><li>
Excellent written and oral communication skills.</li><li>
Knowledge of Worldwide Flight Services Rules and Regulations helpful</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements/Working Conditions</b></h2>
</div><div><ul><li>Ability to lift up to 70 lbs. No exceptions.</li><li>
Ability to step up to an above ground level.</li><li>
Ability to handle the stress of a fast-paced eight-hour shift.</li></ul><p></p><p><b><br>
Work Schedule</b></p><ul><li>
12-hour shifts, including days, nights, weekends, and holidays</li></ul><p></p><p><b><br>
Professional Development</b></p><ul><li>
Participate in cross-training and station operations development</li><li>
Demonstrate readiness and commitment to pursue Loadmaster certification</li><li>
Complete required training and testing for Loadmaster and Station Representative roles</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h2>
</div><div><ul><li><b><i>Want your pay in advance?</i></b> Access your pay when you need it through DailyPay app!</li><li><b><i>
Are you a top performer who thrives on recognition?</i></b> On the spot awards offered through the Awardco Platform including gift cards and more!</li><li><b><i>
Need quality medical care?</i></b> Multiple options for both full and part-time employees!</li><li><b><i>
Want WFS Employee Extras? </i></b>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li><b><i>
Looking to stay healthy and improve your life? </i></b>Wellness Programs offered to all employees!</li><li><b><i>
Want to invest in your future? </i></b>401k program offered!</li><li><b><i>
Looking to grow and have a career with us?</i></b> Opportunity for Internal Mobility and transfers available!</li></ul><p></p><p><br>
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</p></div></div></div>

Air Cargo-Lead Agent Cargo/Operations Coordinator-MIA

FIFA

<div><div><h1 class="jobSectionHeader"><b>Transport Hotline Supervisor, FIFA World Cup 26&trade; | Miami
</b></h1></div><div><div><div><div><div>At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26&trade; will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
<br>
<br>
<b>FIFA World Cup 26 Skills Framework</b><br>
<br>
<b>ACCOUNTABILITY: </b>Demonstrate commitment to responsibilities and objectively analyze one&rsquo;s behavior, while assuming consequences of one&rsquo;s own actions and/or decisions and learning from one&rsquo;s mistakes.
<br>
<br>
<b>DECISION MAKING:</b> Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
<br>
<br>
<b>INCLUSIVITY:</b> Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
<br>
<br>
<b>INITIATIVE:</b> Capacity to do things on one&rsquo;s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.<br>
<br>
<b>INNOVATION:</b> Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
<br>
<br>
<b>LEADERSHIP:</b> Ability to lead one&rsquo;s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team&rsquo;s skills and talents.
<br>
<br>
<b>VISION:</b> Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.</div></div></div>
</div><h2 class="jobSectionHeader"><b>Main Activities and Responsibilities
</b></h2><div><div><div><div>Reporting organisationally to the Client Services Workforce Manager, the Transport Hotline Supervisor will be a key member of the FIFA26 Event Transport team, and work in close collaboration with the Client Services Team, Guest Operations Team, Operational Services Team and other key individuals responsible for delivering Transport Operations.<br>
<br>
The Transport Hotline Supervisor serves as the first point of contact for all transport-related inquiries received through the Transport Hotline during tournament operations. This role ensures the prompt, accurate, and professional handling of requests from workforce members, client group representatives, and guests &mdash; including airport transfers, shuttle schedules, Uber inquiries, and pool-car bookings.<br>
<br>
The main responsibilities and oversights of the Supervisor, Transport Hotline for the FIFA World Cup 26&trade; include:</div><ul>
<li>Answer all incoming hotline calls professionally and efficiently.</li>
<li>Provide accurate information on airport transfers, shuttle schedules, workforce routes, hotel/stadium transfers, and Uber usage.</li>
<li>Log all calls and actions in the system to ensure traceability.</li>
<li>Maintain calm, clear communication even during peak call periods or service disruptions.</li>
<li>Access, verify, and edit booking data in the Transport Management Module (TMM) in real time.</li>
<li>Liaise with the Fleet Team to confirm vehicle allocations and booking changes.</li>
<li>Escalate complex cases to the TROC Duty Manager or relevant workstreams (Fleet, Bus, Venue, CSMs) when needed.</li>
<li>Remain fully briefed on the Workforce Transport DSLA, service frequencies, and hotel-venue shuttle policies.</li>
<li>Provide guidance to workforce members on shuttle pick-ups, routes, and eligibility.</li>
<li>Explain Uber policy and eligibility for approved client groups; direct out-of-scope requests to management.</li>
<li>Stay familiar with official hotels, stadiums, non-competition sites, and key transport routes to assist inquiries accurately.</li>
</ul></div></div></div><h2 class="jobSectionHeader"><b>Your Profile
</b></h2><div><div><div><div><b>Education &amp; Qualifications</b>
</div><ul><li>Bachelor&rsquo;s degree in Event Management, Transport Operations, Customer Service, Communications, Logistics, or Hospitality, or equivalent experience.</li></ul><div>
<b>Work Experience</b></div><ul>
<li>For the FIFA26 Pitch-In Program the Transport Client Services Team is open to partnering with diverse candidates across FIFA26 regardless of Education and Work Experience. Experience in Client services or event transport is an asset.</li>
<li>3 years of experience in transport, hospitality, or event operations.</li>
<li>Experience working in a client-facing role</li>
<li>Proven ability to coordinate logistics and deliver service excellence under pressure.</li>
<li>Strong interpersonal skills, proactive communication, and confidence in decision-making.</li>
<li>Demonstrates the highest levels of integrity, professionalism, and commitment.</li>
<li>Positive attitude, patience, and persistence in problem-solving.</li>
<li>Strong cultural awareness and the ability to work in an international environment.</li>
<li>Client facing communication and guest services experience is a plus.</li>
<li>Familiarity with call center operations, helpdesk systems, or live event coordination.</li>
</ul><div><b>Languages</b></div><ul><li>
Fluent in English. Spanish and/or French proficiency is a plus</li></ul><div>
<b>Technology</b></div><ul><li>
Proficient in MS Office (Excel, Word, PowerPoint, Visio &amp; Project) and planning software and online collaboration tools</li></ul></div></div>
</div><h2 class="jobSectionHeader"><b>Equal Opportunities
</b></h2><div><div><div><div>FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</div></div></div>
</div><h2 class="jobSectionHeader"><b>About FWC2026
</b></h2><div><div><b>The FIFA World Cup 26&trade; will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.</b><br>
<br>
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.</div></div></div></div><p></p>
<br><p></p><div><div><div><p><b>Employment Type</b></p>
<p>Fixed Term Contract</p>
<p><b>Location</b></p>
<p>Miami</p>
<p><b>Workplace type</b></p>
<p>Onsite</p></div></div></div>

Transport Hotline Supervisor, FIFA World Cup 26™ | Miami

Atlas Air, Inc.

<div><div><p><b>Join Atlas Air Worldwide. Move the World with Us!</b></p>
<p>
At Atlas Air Worldwide, we're not just an airline, we're a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we're built on a foundation of <b>safety</b>, <b>service excellence</b>, <b>integrity</b>, <b>innovation</b>, <b>teamwork</b>, and <b>responsibility</b>. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we're driven by purpose.</p>
<p><b>
If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.</b></p></div><p>
The Manager of Gateway Cargo Operations is responsible for overseeing and optimizing all aspects of gateway cargo operations to ensure compliance with safety, regulatory, and performance standards while delivering high-quality service to customers. This role ensures operational efficiency, vendor and equipment management, and alignment with corporate goals through effective leadership, budgeting, and collaboration with internal teams and external agencies.</p>
<p><b>
Responsibilities
</b></p><ul><li>Responsible for maintaining, supporting and improving the overall gateway operation to support all business units of the company.</li>
<li>Responsible for gateway compliance of all safety regulations and requirements pertaining to the warehouse and personnel.</li>
<li>Responsible for and provide oversight of all cargo operations through the gateway to include but not limited to import, cargo acceptance, export, and build up procedures.</li>
<li>Ensure equipment in the gateway is operated safely and maintained appropriately.</li>
<li>Responsible for achieving all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations.</li>
<li>Manages the Cargo operation to ensure that gateway and cargo handling meet all company and governmental policies and regulations and that customers receive quality service.</li>
<li>Interact with customers and vendors to ensure proper training in company requirements and procedures.</li>
<li>Monitors all gateway contracts to ensure all vendors are complying with all contract provisions and service level agreements.</li>
<li>Monitors and evaluates work performance of vendors at the gateway.</li>
<li>Interfaces with local airport authorities to ensure company compliance with all local policies. Ensures monthly reports are submitted to local airport authorities as required.</li>
<li>Operates within the budget. Highly proficient in keeping costs of gateway operations at a minimum. Ensure all invoices are sent forward to be paid promptly.</li>
<li>Ensure cargo scales are maintained and calibrated according to company and/or regulatory requirements.</li>
<li>Perform additional duties as assigned.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Bachelor's degree or equivalent experience preferred</li>
<li>Minimum 7 years' experience required; at least 5 years of extensive airline operational experience.</li>
<li>Experience in B747/B777/B767 cargo operations preferred.</li>
<li>Able to perform all aspects of Ground and Cargo Operations including Loadmaster, handling hazardous materials, warehouse operations, cargo build up, etc.</li>
<li>Ability to organize and perform multiple assignments in a high stress environment.</li>
<li>Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management.</li>
<li>Proven ability to lead and manage the activities of a diverse work force.</li>
<li>Skilled problem solver with leadership qualities.</li>
<li>Excellent communication, decision and management skills.</li>
<li>Must be able to pass a TSA and US Customs background check.</li>
</ul>
<p>#GH19 LI-20</p><div><p>
At <b>Atlas Air Worldwide</b>, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.</p></div></div>

Manager Gateway Cargo Operations

Explore 325+ Customer service manager airport customer experience administration in Miami this April. Find roles across top companies and apply now to boost your career.