customer service manager, airport customer experience

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air cargo warehouse agent

customer service manager, airport customer experience Jobs in Seattle

customer service representative Jobs in Seattle

customer service representative

customer service manager airport customer experience

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
This job is a member of the Hubs &amp; Gateways or Stations Team within the Customer Experience Division.</li><li><p>
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.</p></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><ul><li>
Drives operational excellence</li><li>
Creates an environment that cares for our frontline team members and celebrates the team successes</li><li>
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies</li><li>
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service</li><li>
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Promotes an environment of mutual respect and trust between frontline team members</li><li>
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance</li><li>
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.</li><li>
Strong decision making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p><p></p><p><b><i><br>
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.</i></b></p></div></div></div>

Customer Service Manager, Airport Customer Experience

King County, WA

<div><div><div><h2 class="jobSectionHeader"><b>Summary</b></h2></div>
<p></p><div><p><b>King County International Airport - Boeing Field (KCIA)</b> is looking for a <b>Capital &amp; Contracting Project Controls Officer (Project/Program Manager III)</b> to join our Finance and Contracting section. This position will work independently, reporting to the Finance Manager. This position will also collaborate across multiple groups within the Airport, as well as other departments and outside agencies. The incumbent will be responsible for the creation, implementation, and quality assurance of our contracting and project controls. We are looking for a leader who is action-oriented, results-driven, and an effective communicator and collaborator.</p><p><b>
About King County International Airport (Boeing Field)</b></p><p>
KCIA is one of the busiest primary non-hub general aviation airports in the nation. Located just four miles south of downtown Seattle, it averages 180,000 aircraft operations each year. In 2001, it was named by the National Air Transportation Association as one of the &quot;100 Most Needed Airports&quot; in the United States.</p><p>
KCIA ranks among the most successful public investments in state history. The airport's annual economic impact is $3.5 billion&mdash;supporting more than 16,000 jobs and providing $1.8 billion in labor income in the county. The airport's 150 tenant businesses also directly support more than 5,000 jobs in the local economy. KCIA promotes the health of the aviation industry by establishing pipelines for employment and for employee development.</p><p>
As a general aviation airport, KCIA serves small commercial passenger airlines, cargo carriers (including UPS) private aircraft owners, helicopters, corporate jets, and military and other aircraft. It is also the final delivery center for the Boeing Company's 737 aircraft and serves as the company's military flight center along with other Boeing operations. The Museum of Flight is located on the airport property with a wide variety of aircraft and exhibits showcasing aviation history. KCIA frequently hosts celebrities and dignitaries, including the President of the United States, who prefer Boeing Field because of its proximity to downtown Seattle and convenient connections to other business districts in the region. Due to its proximity to Lumen Field, T-Mobile Park, and other sports venues, many teams prefer to use KCIA when playing in Seattle.</p><p>
To learn more about King County International Airport please visit kingcounty.gov/airport.</p><p><b>
Commitment to Equity and Social Justice</b></p><p>
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.</p><p>
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change.</p><p>
To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Job Duties</b></h2></div>
<p></p><div><p><b>To be considered minimally qualified for this position, you must demonstrate skill and ability to:</b></p><ul><li>
Administer Airport project controls using the central contracting compliance guidelines on capital planning, evaluations, and administration to ensure clear, cost-effective, and compliant contracts.</li><li>
Collaborate in forming and implementing control processes so project activities are planned, budgeted, scheduled, and documented to strict audit standards.</li><li>
Identify issues with project scope, terms, deliverables, and costs before a contract, amendment, or change order is signed.</li><li>
Oversee contract compliance and provide training across all Airport sections on the procurement of professional, technical, and construction contracts.</li><li>
Develop and revise standard work and templates to improve the compliance and efficiency of project and contract administration.</li><li>
Serve as the Airport&rsquo;s representative for all contract compliance and audits for internal and external needs, including the Federal Aviation Administration (FAA).</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Experience, Qualifications, Knowledge, Skills</b></h2></div>
<div><p><b>We are looking for candidates who:</b></p><ul><li>
Experience with increasing levels of responsibility in compliance for public contract management and/or architectural, engineering, and construction project management.</li><li>
Experience in ensuring compliance with local and federal procurement policies, guidelines, and procedures.</li><li>
A proven ability to evaluate complex information and simplify it for a wide variety of audiences, delivering clear, multi-mode communications.</li><li>
A record of continuous improvement and related change management activities.</li><li>
A history of building partnerships and working collaboratively with others to meet shared objectives.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p><b>WORK LOCATION:</b> KCIA works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King County Airport, 7300 Perimeter Road S, Seattle, WA 98108-3848, Washington.</p><p>
Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.</p><p><b>
WORK SCHEDULE: </b>This position is Exempt from the provisions of the Fair Labor Standards Act and therefore is not overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday.</p><p><b>
UNION REPRESENTATION: </b>This position is represented by PROTEC17.</p><p><b>
Are you ready to APPLY?</b></p><p>
The recruitment for this position is open to <b>all candidates</b>. A completed King County Application is required. <b>We highly recommend that you also provide a resume and cover letter. </b>If you have any questions, please contact. <b>Brittney Marzest, Senior Talent Advisor </b>by e-mail at <b>bmarzest@kingcounty.gov</b></p><p></p><p><br>
This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months, including additional Term Limited Temporary (TLT) and Career Service (CS) positions.</p><p><b>
Forbes named King County as one of Washington State's best employers.</b></p><b>
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? </b><b>Come join the team</b><b> dedicated to serving one of the nation's best places to live, work and play.</b><br>
<p></p>
Guided by our &quot;True North&quot;, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.<p></p><p><b><br>
King County is an Equal Employment Opportunity (EEO) Employer</b></p><p>
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.</p><p><b>
To Apply</b></p><p>
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.</p></div></div></div><p></p>

Project Control Officer

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li>
<li>Registers sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service.</li>
</ul><br>
<b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
<li>Develops strong relationships with most valuable customers.</li>
</ul><b>Operations</b>
<ul><li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.</li>
<li>Recommends items for sale to customer and recommends trade-up and/or companion items. Assists with OTC products, and takes customer to aisle when possible.</li>
<li>Operates pharmacy systems to obtain patient prescription status.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li>
<li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li>
<li>Implements Company asset protection procedures to identify and minimize profit loss.</li>
<li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li>
<li>Has working knowledge of store systems and store equipment.</li>
<li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Attends training and completes PPLs requested by Manager or assigned by corporate.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Must be fluent in reading, writing, and speaking English.</li>
<li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
An Equal Opportunity Employer, including disability/veterans.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<b>Salary Range:</b> $21.3 - $24 / Hourly</div>

Pharmacy Cashier

Columbia Hospitality

Join the team at Cedarbrook Lodge, an award-winning luxury retreat just minutes from Sea-Tac Airport. As a Shuttle Driver, you will serve as one of the first and last impressions of our property, welcoming guests, providing safe and reliable transportation, assisting with luggage, and sharing knowledge about the hotel and local area. This role is ideal for someone who enjoys connecting with people, takes pride in delivering outstanding service, and thrives in a team-oriented environment that values respect, inclusion, and creating exceptional experiences. At Cedarbrook Lodge and Columbia Hospitality, our people are our purpose, and every interaction is an opportunity to make a lasting positive impact.
<br><br>
This is an overnight position from 11 pm - 7am
<br>Let’s start off with the most important part - what’s in it for you:
<br>The Perks
<br><ul>
<li>Eligibility of perks is dependent upon job status</li>
<li>Hourly Pay: $21.82 plus tips</li>
<li>Free Parking</li>
<li>Get Paid Daily</li>
<li>Paid Time off & Holiday Pay</li>
<li>Benefits - Medical, Dental, Vision, Disability, 401K</li>
<li>HSA/FSA Plans -with employer contribution</li>
<li>Values Based Culture</li>
<li>Referral Bonus</li>
<li>Discounted Lodging, Dining, Spa, Golf, and Retail as well as third party discounts!</li>
<li>Employee Assistance Program</li>
<li>“Columbia Cares” Volunteer Opportunities</li>
<li>Committee Participation Opportunities</li>
<li>Task Force Work Opportunities</li>
<li>Online Learning Platform to Help You Grow!</li>
</ul>
<b>Our Commitment to you:</b><br>
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
<br>Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
<br><br>
<b>What Success Looks Like:</b><br>
Your Impact
<br><ul>
<li>Drives guests to and from hotel to their final destinations</li>
<li>Escorts incoming and outgoing hotel guests to and from property, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.</li>
<li>Parks and retrieves guest cars in a safe manner and in accordance with hotels standards.</li>
<li>Keeps record of calls for service.</li>
<li>Greets guests at front door or car upon arrival.</li>
<li>Assists in de-icing of pavement, sidewalks, and other areas.</li>
<li>Maintains the image of the hotel by appearing extremely presentable, well-groomed and in pressed uniform.</li>
<li>Maintains safety and security of guests and team members at all times, and in all weather conditions in regard to the valet parking areas</li>
</ul>
What You Bring
<br><ul>
<li>Strong driving record</li>
<li>Strong verbal communication skills required</li>
<li>Must have valid driver license; annual MVR report review</li>
</ul>
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
<br><br>
<b>Where you’ll work:</b><br>
Located less than five minutes from SeaTac International Airport and situated on 18 lush acres, Cedarbrook Lodge is the perfect blend of convenience and escape. Each of the 167 guestrooms and suites at Cedarbrook Lodge offer comfort and tranquility with complimentary amenities including a Northwest-inspired breakfast and airport shuttle service.
<br><br>
Cedarbrook is also home to the award-winning Copperleaf Restaurant and Copperleaf Bar & Terrace, where guests can enjoy exceptional dining with fireside ambiance, indoors or out. The Spa at Cedarbrook is no exception to the hotel's serene setting, known for utilizing petrified wood for it's healing properties in treatments. Cedarbrook is a member of the International Association of Conference Centers (IACC), ensuring a superior meetings experience.
<br><br>
The Fine Print
<br>Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
<br><br>
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
<br><br>
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Shuttle Driver | Cedarbrook Lodge

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader"><b>About WFS</b></h2>
</div><div><p>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
The work of a Warehouse Agent includes the following: loading and unloading of cargo (mail, express, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated docks, the completion of forms and messages related to and necessary for the performance of the designated locations of the functions described. May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment. May be assigned to assist in monitoring security of facility. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors&rsquo; activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.</p><p></p><p><br>
Curious to learn more about what we do, please click the link below:</p><p>
https://jobs.wfs.aero/content/Day-In-The-Life-Cargo/?locale=en_US</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Responsibilities</b></h2>
</div><div><ul><li>Responsible for moving air cargo within designated warehouse.</li><li>
Load and unload cargo from pallets and containers.</li><li>
Build up cargo for outbound flights.</li><li>
Break down cargo from import flights.</li><li>
Facilitate the loading and unloading of cargo to and from semitrucks.</li><li>
May operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks.</li><li>
Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo.</li><li>
May transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area. Read &quot;off-load&quot; sheets to determine destination of cargo.</li><li>
While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.</li><li>
Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Requirements</b></h2>
</div><div><ul><li>HS Diploma, GED or Equivalent.</li><li>
Must be at least 18 years of age.</li><li>
Valid driver's license.</li></ul><p></p><p><b><br>
**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.**</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Skills</b></h2>
</div><div><ul><li>Ability to read, write, fluently speak and understand the English language.</li><li>
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays, and days off.</li><li>
Ability to judge distances.</li><li>
Ability to successfully communicate with others.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements/Working Conditions</b></h2>
</div><div><ul><li>Ability to lift up to 70 lbs.</li><li>
Ability to work in a high-noise level environment.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h2>
</div><div><ul><li><b><i>Want your pay in advance?</i></b> Access your pay when you need it through DailyPay app!</li><li><b><i>
Are you a top performer who thrives on recognition?</i></b> On the spot awards offered through the Awardco Platform including gift cards and more!</li><li><b><i>
Need quality medical care?</i></b> Multiple options for both full and part-time employees!</li><li><b><i>
Want WFS Employee Extras? </i></b>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li><b><i>
Looking to stay healthy and improve your life? </i></b>Wellness Programs offered to all employees!</li><li><b><i>
Want to invest in your future? </i></b>401k program offered!</li><li><b><i>
Looking to grow and have a career with us?</i></b> Opportunity for Internal Mobility and transfers available!</li></ul><p></p><p><br>
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</p></div></div></div>

Air Cargo Warehouse Agent

Northlake Partners

<p><i><b>Applications will only be considered at:</b></i><br/><i><b>https://www.gonorthscope.com/careers/erp-implementation-support-analyst-accounting-focus/</b></i></p><p><b>ERP Implementation &amp; Support Analyst (Accounting Focus)</b></p><p><b>Purpose of the Role</b></p><p>This is not a traditional accounting role.</p><p>We&rsquo;re looking for someone with an accounting background who wants to get closer to systems, data, and how businesses actually operate. Instead of closing books month after month, you&rsquo;ll work directly with customers to help them implement and use an ERP system&mdash;solving problems, analyzing data, and improving processes along the way.<br/>This role is ideal for accountants with ~3-6 years of experience looking to expand into ERP systems, data, and customer-facing work</p><p>You&rsquo;ll begin by working directly with customer requests&mdash;learning the product while solving issues. This is a core part of how you&rsquo;ll learn the product and understand business scenarios.<br/>As you grow, you&rsquo;ll lead training sessions, support implementations, and become a go-to resource for both accounting and system-related questions.</p><p>If you enjoy Excel, are curious about reporting tools, and like working with people, you&rsquo;ll likely enjoy this role.</p><p>We created <b>NorthScope</b>, an ERP application designed specifically for food manufacturing companies. In addition to providing the software itself, we assist customers with implementation and provide ongoing support and services.</p><p>At NLP, we distinguish ourselves by taking the time to understand our customers&rsquo; businesses. We demonstrate this by connecting customer requests with the team member best suited to address them.</p><p>In this role, you will work alongside other members of our support and implementation team on the front lines of customer interaction. Your responsibilities will include ensuring customers receive follow-up in accordance with our standard operating procedures, helping the team meet deadlines, and delivering consistently high-quality work. Your work will involve troubleshooting questions, assisting with new implementations, leading user training sessions, and learning about specialized configuration needs.</p><p>Over time, we expect the person in this role to develop the ability to address increasingly complex accounting and system configuration questions from both customers and team members. You will become an expert in using NorthScope and serve as a key resource for both customers and our technical support team.</p><p>We are searching for someone with a strong passion for customer service, someone who strives for complete success, is comfortable working with a variety of technologies, and has experience with business systems.</p><p>This position also offers meaningful opportunities for growth. The right candidate will be energized by learning new skills and excited about developing a more technical skill set over time.</p><p><b>A Day in the Life</b></p><p>Most of your time each day will be spent interacting with customers&mdash;helping them use the software more effectively, coordinating technical support from team members, and troubleshooting issues.</p><p>During a typical week, you will work closely with our:</p><ul><li><b>Implementation Team</b> to help train customers, provide support, and assist with NorthScope implementations doing tasks like reviewing and uploading master files</li><li><b>Development Team</b> to escalate software bugs or identify areas where the product can be improved</li><li><b>Product Manager</b> to ensure customer requests are captured and considered for the development roadmap</li><li><b>Customers and Implementation Team</b> to troubleshoot issues, resolve customer problems, keep long-term projects moving toward deadlines, and analyze data to answer customer questions</li></ul><p>Not every support request comes with complete information. Because of this, the role requires the ability to think like a business analyst when details are limited. People who excel in this role enjoy taking on messy problems with minimal context and returning with a clear, well-structured solution. Success in this role requires the ability to work both independently and collaboratively within a team.</p><p><b>Duties &amp; Responsibilities</b></p><ul><li>Learn how to configure, implement, and train customers on NorthScope software</li><li>Manage and maintain tasks related to ongoing implementations</li><li>Work to make sure we build out our resources daily to make both NLP employees and external customers as self-sufficient as possible.</li><li>Follow prioritization and guidance from the Implementation &amp; Support Manager</li><li>Provide excellent customer service by resolving support requests quickly and accurately</li><li>Update, assign, and track support tickets in <b>JIRA</b></li><li>Communicate regularly with customers and project leads regarding open issues</li><li>Troubleshoot system issues and resolve them where possible</li><li>Document discovered software bugs</li><li>Perform other related duties as assigned</li></ul><p><b>Experience &amp; Skills</b></p><p>The following list reflects the primary areas candidates will be exposed to in this role. Applicants should have familiarity with several of these areas and interest in learning the rest.</p><ul><li>Background in Accounting, Finance, or a related field</li><li>Experience with <b>ERP and/or accounting systems</b> for medium-to-large-scale businesses. (Quickbooks, Microsoft Dynamics, Sage, SAP, etc.)</li><li>Financial reconciliation experience, including an understanding of <b>sub-ledger and general ledger interactions</b></li><li>Strong written and verbal communication skills, with the ability to translate support issues into clear solutions</li><li>Proven relationship-building and interpersonal skills to collaborate effectively within a team</li><li>Strong analytical and problem-solving skills, with a high level of initiative and ownership</li><li>Demonstrated ability to work effectively in a team environment</li><li>Strong proficiency with Microsoft Excel; exposure to reporting tools (Power BI or similar) is a plus</li><li>Ability to adapt to shifting priorities, timelines, and project demands</li><li>Comfort working in a dynamic, multidisciplinary environment</li><li><b>AA or BA/BS</b> in Business, Accounting, MIS, Computer Science, or equivalent work experience</li></ul><p><b>Nice-to-Have Skills</b></p><ul><li>Experience with transactional business software (e.g., <b>QuickBooks, Dynamics GP, SAP</b>)</li><li>Experience with one or more types of database software or platforms.</li><li>Exposure to reporting tools (Power BI, Tableau, etc.)</li><li>Familiarity with <b>Jira</b></li><li>Background in <b>tax preparation, financial reporting, or financial analysis</b></li></ul><p><b>Our Culture</b></p><p>Everything we do reflects our core values. We encourage applicants to review our culture to ensure we are a good fit for you, just as you are for us, before submitting an application.</p><p><b>The Fine Print</b></p><p>This role is primarily <b>remote</b>. However, we do meet in person periodically, so candidates must be located in the <b>greater Seattle area</b>.</p><p><b>Direct applicants only, please (no recruiters).</b></p><p>Job Type: Full-time</p><p>Pay: $85,000.00 - $105,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Seattle, WA 98101</p>

ERP Implementation & Support Analyst - Accounting

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon&rsquo;s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers&rsquo; businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon&rsquo;s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.<br>
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Amazon Connect Customer is an innovative cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful, simple user experiences. We are looking for a passionate, talented, and experienced Senior Product leader to join Amazon Connect&rsquo;s Workforce Acceleration team, responsible for the capabilities that help companies configure and improve their contact center performance.
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You will play a crucial role in developing the next generation of generative AI infused agent, manager and end-customer experience capabilities, and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus. As a Senior Product leader on our team, you will drive strategic initiatives from conception through completion. You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven, customer-obsessed decisions and work with leadership across AWS to prioritize your programs.<br>
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The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. This team is a great fit for you if:<br>
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You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.<br>
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You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.<br>
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You&rsquo;d like to be directly responsible for solving real customer problems.<br>
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You are a passionate learner and are motivated to take on new challenges.<br>
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You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.<br>
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Learn more about Amazon Connect: https://aws.amazon.com/connect/.<br>
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Key job responsibilities<br>
<ul><li>Define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision</li><li>Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered</li><li>Define target customer segment, engage, and onboard initial customers, and advocate on their behalf to define product vision iteratively</li><li>Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set</li><li>Manage prioritization and trade-offs among needs of various customer and stakeholder groups, as well as, system performance and scalability.</li><li>Create buy-in for product vision and roadmap both internally and across key partners</li><li>Proactively identify and resolve issues that may impair the team&rsquo;s ability to meet strategic or technical goal.</li><li>Drive executive communications and alignment on strategy and vision.</li></ul><br>
About the team<br>
ABOUT AWS:<br>
Diverse Experiences
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Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
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Why AWS
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Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
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Work/Life Balance
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We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
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Inclusive Team Culture
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Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br>
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Mentorship and Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of people management experience</li><li>Bachelor's degree in Computer Science or a related field</li><li>Experience in people management</li><li>Experience contributing to engineering discussions around technology decisions and strategy related to a product</li><li>Experience overseeing roadmap strategy and definition</li><li>Experience with feature delivery and tradeoffs of a product</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>8+ years of successful technology products work from ideation through launch experience</li><li>Experience in successful technology product work from ideation through launch</li><li>Experience delivering technology products or services in a high growth environment</li><li>Experience shaping business strategy for technical products or services for large enterprises or partners</li><li>Experience with cloud native technologies</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, WA, Seattle - 199,200.00 - 269,500.00 USD annually</div><p></p>

Senior Manager, PMT-ES, Amazon Connect Customer

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