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assistant sales manager Jobs in Doha Qatar

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customer service manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Assistant Restaurant Manager
</div></div><div><div>Ref #
</div><div>228190
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 18-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p></p><p>
The Assistant Restaurant Manager is responsible for supporting the Line Manager in daily operations to ensure guests' satisfaction and be the righthand person for a smooth business run.</p><p></p><ul><li> Maintain a consistent level of service standard by tracking and communicating daily operations performance to the Line Manager to ensure a successful customer experience.</li><li> Ensure that Qatar Airways and FSCC policies are implemented and maintained to meet requirements and standards.</li><li> Assist the Line Manager in managing all day-to-day operations by preparing the scheduling of staff, and their training calendar, stock inventory control, and customer service to promote profitability.</li><li> Ensure that information relating to Qatar Airways, Qatar Duty Free and its Food &amp; Beverage operation is disseminated to the entire restaurant staff through effective daily briefing.</li><li> Analyze weekly results and plot them on the monthly sales report in order for the Restaurant Manager to identify and suggest area of improvements.</li><li> Assist the Line Manager by preparing the upselling plan and by driving the team to achieve it to increase the average spent per cover.</li><li> Support the Line Manager on initiating and completing all people management procedures by conduct the probation review, face to face meeting and providing the team with constructive feedbacks.</li><li> Set standards in service and guest relations and ensure guest feedback is communicated effectively and efficiently to the Line Manager in order to take appropriate actions.</li><li> Set up team roaster and plan overtime and holidays shifts to make sure that the outlet is adequately staffed.</li><li> Perform other department duties related to his / her position as directed by the Head of the Department</li></ul><p></p><p><b><br>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p><p>
Join us as we dare to achieve what&rsquo;s never been done before.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following:</p><ul><li> Bachelor&rsquo;s Degree or Equivalent</li><li> Minimum 3 years of job-related experience</li><li> Working experience in fast paced multi units environments</li><li> Experienced in HACCP and quality assurance implementation or Related Training</li><li> Worked with a major internationally recognized hotel or Commercial Brand (preferably 5 star restaurant)</li></ul><p>
Job Specific Skills:</p><ul><li> Operational expertise : Building understanding in restaurant and hospitality operations, including culinary expertise.</li><li> Service Excellence and guest management : Competent in meeting and exceeding guests expectations and improving and maintaining the overall service excellence standards.</li><li> Commercial &amp; Financial acumens : Building understanding in restaurant financial and commercial fundamentals to maximize revenue and drive financial KPIs.</li><li> Food Safety &amp; Hygiene Standards : Competent in Food Safety Hygiene regulations &amp; protocols in the restaurant and kitchen operations.</li></ul><p></p><p><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228190</div></div></div></div></div></div></div></div>

Assistant Restaurant Manager

Doha Bank

<div><p>The Assistant Relationship Manager will assist in booking quality assets through offering credit solutions and credit enhancements for the allocated individual / portfolio of clients, thereby enhancing the service delivery / business development efforts of Services sector. The job holder will assist in preparation and preliminary assessment of credit application, acquisition and retention of customers, account performance review, arranging optimal financial solutions and customer issue / query resolution, as per the internal policies / procedures and QCB guidelines.</p></div><p></p>

Assistant Relationship Manager – Services Sector

DOHA BANK

<div>
 <p>
  <strong>
   Role Objective
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Assistant Relationship Manager
  </strong>
  will assist in booking quality assets through offering credit solutions and credit enhancements for the allocated individual / portfolio of clients, thereby enhancing the service delivery/business development efforts of Services sector. The job holder will assist in preparation and preliminary assessment of credit application, acquisition and retention of customers, account performance review, arranging optimal financial solutions and customer issue/query resolution, as per the internal policies/ procedures and QCB guidelines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Detailed Roles and Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Perform all activities, as assigned by the reporting authorities, in compliance with regulatory guidelines, and internal policies and procedures.
  </li>
  <li>
   Assist in direct sales, up-sales and cross sales efforts, to the existing and new customers through appropriate propositions through incremental value-added features.
  </li>
  <li>
   Assist in initiating field visits to existing / new customers to review the portfolio performance and to observe / understand the business potential.
  </li>
  <li>
   Achieve the assigned credit portfolio targets pertaining to various products, ensuring all performance standards are met in terms of the business targets, controls, compliance, and quality standards.
  </li>
  <li>
   Ensure consistency of customer service experience / service delivery to the Services sector client segment, within the parameters set by the Bank.
  </li>
  <li>
   Ensure Internal Credit Rating and RAROC is carried out for all lending clients and update same on annual basis or as and when a new facility is granted, new information available etc.
  </li>
  <li>
   Prepare /perform initial assessment of credit applications of customers, analyze financial statement, prepare credit summary for the customer and provide preliminary assessment on the viability of lending and guide on utilization of facilities.
  </li>
  <li>
   Support in the implementation of efficient customer retention / anti-attrition strategies, in support of the business enhancement efforts targeted at Services sector client segment, as per the directives of the reporting authorities.
  </li>
  <li>
   Perform initial analysis of credit proposals with appropriate interpretations on the financial aspects and identify the risk factors and suggest credit enhancers, as applicable, in consistent with the Credit policies and regulatory framework.
  </li>
  <li>
   Promptly solve / route complex customer complaints / disputes/ other actionable data to the relevant internal stakeholders for timey resolution.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Educational Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   University graduate with a degree in Business or Banking or Finance or any other related discipline.
  </li>
  <li>
   Master&rsquo;s degree in Management any other related discipline will be an added advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   06-10 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
  </li>
  <li>
   Experience in business / relationship management in Services sector, with strong understanding of the local banking industry.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Certifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Professional certification such as CFA/ CPA/ CA and or CMA is preferable
  </li>
 </ul>
 <p>
 </p>
</div>


Assistant Relationship Manager - Services Sector

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>5</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><p><b>Description</b>:<br>
Assistant Manager - Guest Relation &amp; Quality Assurance incorporates the latest service trends of the hospitality industry resulting in a distinctive and unparalleled service experience. Fostering a positive work environment is key to ensuring complete guest and team satisfaction. The operational goals of training, leadership, development, and recognition of individual and team performance are paramount to the success of the overall operations. and your duties and responsibilities includes but are not limited to the following;</p>
<p>1.Provide Inspirational Leadership, clear vision and direction to colleagues to ensure delivery of the brand, values and vision to create an amazing experience for our members and guest. Acts as a role model for our brand's mission, service culture, and values</p>
<p>2.Conduct staff briefings, trainings, evaluate staff performance, counsel, and motivate departmental staff. Serve as a role model and a first point of contact for all Guest Relation Employees.</p>
<p>3.Always be fully aware of products, services , promotional activities pricing and policy changes, provide correct information to members, visitors and clients.</p>
<p>4.Maximize productivity through effective staffing, scheduling, coaching and mentoring department staff.</p>
<p>5.Attend to Guest requirements, concerns, complaints and resolve service glitches and keep a record of all feedbacks under the appropriate system. Ensure that the issues are resolved in a timely manner to guest's satisfaction.</p>
<p>6.Develop and maintain positive working relationships; support team to reach common goa; listen and respond appropriately to the operational cahllenges experienced by the frontline staff</p>
<p>7.Draft and Implement the Standard Operating Procedure, define systems and practices, review the existing documentation, procedure and suggest revision to enhance the administrative efficiency of the department.</p>
<p>8.Gather members and guest feedbacks, comments &amp; remarks through various channels, surveys, analyze and evaluate all guest comments and feedback concerning products and services.</p>
<p>9.Provide findings and feedback to management through use of data analysis, identify root cause ansd work with the relevant department heads on suggestions to enhance guest experience and satisfaction.</p>
<p>10. Discuss special discounts, concessions with Finance Manager and ensure prior approval from the Director of Operations and document all special discounts, concessions, out of the service terms offerings and entitlement agreed with the members and guest and inform the respective hod in writing.</p>
<p>11. Ensure proper documentation, up to date records and files are maintained as per the set standards for all the members, guests, clients, track membership expiries and encourage renewals. Maximize additonal revenue by motivating colleagues by implementing or maintaning incentive programs.</p>
<p>12. Develop and maintain good PR with the existing members, guests and clients.</p>
<p>13. Conduct regular training regarding Guest service, Guest Orientation &amp; service enhancement for all operational team members. Improve and maintain guest satisfaction scores through ongoing learning and training of brand standards and service essentials to employees.</p>
<p>14. Ensure high grooming standards are maintained by team members within the parameters of the requirements.</p>
<p>15. Attend Internal Audits, External / Third party Audits, provide justification and adhere to the corrective action suggested by the management.</p>
<p>16. Prepare and submit yearly manning budget, capex, opex budgets strategies and ensure attainment of given targets under the budget guidelines.</p>
<p>17. Manage guest relations departmental budget to develop specific campaigns, promotions, and collateral for effective market awareness, generate revenue and meet set targets.</p>
<p>18. Coordinate with HR department for staff related issue, create good teamwork and motivate staff by introducing various welfare programs and activities.</p>
<p>19. Prepare weekly progess reports and submit periodic reports to the management, as per the stipulated schedule.</p>
<p>20. Ensure requirement compliance on any External/Internal audits related to ISO and Supreme Committee Standards.</p><br>
<p></p>
<p><b>Qualifications Required</b><br>
1.Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or related field.<br>
2.Previous experience in Guest Relations and Quality Assurance or a related field, with proven leadership and team-supervision abilities.<br>
3.Experience required: Minimum 5 years of experience in Hospitality industry &amp; Proven ability to lead, train, and motivate teams to maintain high service standards.<br>
4.Strong knowledge of customer experience standards, service quality measures, and complaint-handling procedures.</p><br>
<p></p>
<p><b>Skills required</b><br>
1. Team Player.<br>
2. Analytical thinker.<br>
3. A confident personality that will allow the incumbent to deal with third parties. e.g. Members, Guests &amp; Prospective Clients.<br>
4. Self-corresponding.<br>
5. Customer service orientation.<br>
6. Excellent written and oral communication skills.<br>
7. Should be able to gather data and prepare reports.<br>
8. Should have a high level of initiative.<br>
9. Ability to work flexible hours, including evenings, weekends and holidays if its required</p></div></div><p></p>

Assistant Manager Guest Relation & Quality Assurance

AL DANIA TRADING HOSPITALITY AND CLEANING W L L

<p>Vacancy Announcement: Customer Service Executive (Local Hiring &ndash; Qatar Only)</p><p>We are looking for a professional and experienced Customer Service Executive to join our team in Doha, Qatar.</p><p>Job Requirements:</p><p>Minimum 1 year of experience in Customer Service</p><p>* Excellent communication and interpersonal skills</p><p>* Proficient in English (Arabic is a plus)</p><p>* Skilled in basic office software (MS Office)</p><p>* Well-groomed and presentable appearance</p><p>* Must be currently residing in Qatar with a transferable visa/NOC</p><p>Location: Doha, Qatar<br/>Preferred Joining Date: Immediate</p><p>Interested candidates can send their updated CVs to:<br/>aldaniarecruitment.qa@gmail.com</p><p>Job Type: Full-time</p><p>Language:</p><ul><li>English (Required)</li></ul><p>Job Type: Full-time</p><p>Pay: From QAR2,500.00 per month</p>

CUSTOMER SERVICE EXECUTIVE

AL ALI BUSINESS SOLUTIONS

<p>We are seeking a highly organized and proactive Customer Service &amp; Logistics Executive to serve as a pivotal link between our customers, service engineers, and the supply chain. The ideal candidate will be responsible for managing the end-to-end post-sales process, from quotation and order fulfillment to logistics coordination and customer feedback. This role requires exceptional communication skills, a keen eye for detail, and a strong commitment to customer satisfaction.</p><p><b>The Job description is as follows:</b></p><ul><li>Daily Customer Call/ email registration and follow up.</li><li>Filing customer records, including contact information.</li><li>Quotations follow-up with customer.</li><li>Expired Quotation follow up (toner &amp; spare parts).</li><li>Assist service engineers for the quote and spare availability.</li><li>Follow up of pending service quote with customers.</li><li>Service payment follow up with customer.</li><li>Inbound/outbound tracker updation.</li><li>Spare parts/ Toner preparation.</li><li>Daily VC collection Report.</li><li>Daily Toner Sales Report.</li><li>Logistics plan report.</li><li>Daily Quotation report.</li><li>Machine Delivery Customer feedback.</li></ul><p><b>Desired Skills &amp; Experience</b></p><ul><li>Microsoft Tools(Excel, Word etc).</li><li>Zoho CRM</li></ul><p><b>Desired Qualities.</b></p><p>&middot; Active listener.</p><p>&middot; Adaptability.</p><p>&middot; Attention to detail.</p><p>&middot; Collaboration.</p><p>&middot; Conflict resolution.</p><p>&middot; Creativity.</p><p>&middot; Critical thinking.</p><p>&middot; Decision-making.</p><p>Job Types: Full-time, Permanent, Contract<br/>Contract length: 12 months</p><p>Pay: From QAR3,500.00 per month</p>

Customer Service Executive

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>484371
</div></div><div><div><b>Posted since
</b></div><div>07-Nov-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens W.L.L.
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Doha - Ad Dawhah - Qatar
</li></ul></div></div></div></div></div><div><div><div><div><div><p><b>Job Title: </b>Premium Services Delivery Lead &ndash; Middle East &amp; Africa</p>
<p><b>Location :</b> Doha, Qatar</p>
<p><b>About Siemens Smart Infrastructure</b></p>
<p>At Siemens, we believe businesses thrive when people thrive. Our global, diverse team is committed to empowering sustainable growth&mdash;both professionally and personally. Smart Infrastructure connects energy systems, buildings, and industries, shaping an ecosystem that intelligently responds to human needs, drives sustainable progress, and supports communities across the globe.</p>
<p>We are now looking for a <b>Premium Services Delivery Lead &ndash; Middle East &amp; Africa</b> to join our Services team, based in Doha, Qatar. This key role will ensure the successful transition, management, and continuous improvement of Siemens&rsquo; premium managed application and SaaS services for customers across the Middle East &amp; Africa region.</p>
<p><b>Position Summary</b></p>
<p>The Premium Services Delivery Lead MEA is responsible for overseeing the delivery and operational excellence of Siemens&rsquo; managed application and SaaS offerings (on-premises or cloud) across the region.</p>
<p>Reporting functionally to the Global Head of Premium Services &amp; SaaS Operations and regionally to the Head of Services Middle East &amp; Africa, this position acts as the primary interface for our customers&mdash;ensuring exceptional service quality, customer satisfaction, and continuous service innovation.</p>
<p>The role combines operational leadership, customer relationship management, and cross-functional coordination to drive service excellence and business growth.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Lead customer onboarding, contract transitions, and offboarding processes, ensuring seamless delivery and data integrity.</li>
<li>Act as the primary contact for customers across the Middle East &amp; Africa, managing relationships, expectations, and satisfaction levels.</li>
<li>Oversee day-to-day managed services operations (on-premises and SaaS), ensuring SLA compliance, high system availability, and timely issue resolution.</li>
<li>Coordinate with technical and global SaaS operations teams to address incidents, capacity planning, and service performance.</li>
<li>Drive continuous improvement initiatives to enhance service quality, operational efficiency, and customer experience.</li>
<li>Manage resource allocation across internal teams and partners, acting as the first point of escalation for critical issues.</li>
<li>Lead major service transitions, upgrades, and new service implementations in collaboration with cross-functional teams.</li>
<li>Support the design and rollout of value-added services, including communication, training, and post-implementation follow-up.</li>
<li>Monitor and report on key performance indicators (KPIs) such as SLA adherence, service availability, and customer satisfaction, providing insights and recommendations to regional and global leadership.</li>
</ul><p><b>What You Bring</b></p>
<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or a related discipline.</li>
<li>Minimum 6 years of experience in service delivery or operations management, ideally within utilities, cloud, or managed services industries.</li>
<li>Strong understanding of cloud computing, SaaS, and on-premises application management.</li>
<li>Proven experience managing customer relationships and leading cross-functional teams in a complex, matrix organization.</li>
<li>Solid project management skills (Agile, Scrum) and familiarity with ITIL or similar service frameworks.</li>
<li>Excellent communication, stakeholder management, and problem-solving abilities.</li>
<li>Strong analytical mindset, adaptable to change, and comfortable working in a fast-paced, evolving environment.</li>
<li>Willingness to travel across the region as needed.</li>
</ul><p><b>What We Offer:</b></p>
<ul><li>Diverse and inclusive culture</li>
<li>An environment where everyone can bring their whole self and feel a sense of belonging</li>
<li>Opportunities for personal and professional development</li>
<li>A wide variety of learning and development programs</li>
</ul><p><b>What else do you need to know?</b></p>
<p>As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.</p>
<p>Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at https://www.siemens.com/global/en.html</p>
<p>At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.</p>
<p>We are looking forward to receiving your online application.</p>
<div>Please note: Only complete applications can be considered in the selection process.</div></div></div></div></div></div></div>

Premium Services Delivery Lead – Middle East & Africa

Explore 1770+ Customer service manager in Doha Qatar this November. Find roles across top companies and apply now to boost your career.