customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

account manager

customer service manager

FrieslandCampina

Beschrijving van de vacature
 Functietitel: Manager Customer Services
 Vacaturelocatie (kort): Karachi Ho, PAK, 75600
 
Discipline: Sales & Marketing
 Career Site Contract Hours: 32-40
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 Koptekst voor beschrijving van de vacature: We are seeking an experienced Senior Customer Services Manager to lead customer service operations, drive process excellence, and ensure compliance with organizational policies and internal controls. The role is responsible for budget planning and management, SOP enhancement, cross-functional coordination, audit and ICF compliance, and delivering high-quality customer service while supporting the achievement of organizational and business objectives.
 Beschrijving van de vacature: The Senior Customer Services Manager is responsible for leading customer service operations by ensuring service excellence, operational efficiency, and compliance with organizational policies. The role includes budget planning and management, developing and improving Standard Operating Procedures (SOPs), overseeing customer appointment processes, and monitoring budget utilization in accordance with approved SOPs and authorization levels. The position ensures close cross-functional alignment and effective coordination with internal departments to support seamless operations, resolve departmental matters, and achieve organizational objectives. Additionally, the role is responsible for ensuring compliance with Internal Control Framework (ICF) requirements within sales functions, facilitating successful internal and external audits, and driving continuous process improvements to enhance customer satisfaction and operational performance.
 Voettekst voor beschrijving van de vacature: This position reports to the Head of Sales Operations – Dairy. To ensure the effective execution of all functional responsibilities and business objectives, the role is supported by a dedicated team structured to facilitate efficient operations, cross-functional coordination, and the successful delivery of departmental goals.Qualifications, Experience & Competencies: MBA, MPA, or Bachelor's degree in Business Administration, Management, Marketing, or a related discipline, with 8–10 years of progressive experience in customer services, sales operations, or sales support, including managerial responsibilities. The incumbent should possess a sound understanding of sales management practices, customer service operations, budget planning and control, SOP development, and compliance with internal controls and audit requirements. The role requires strong leadership, analytical thinking, and organizational capabilities, coupled with excellent follow-up, coordination, stakeholder management, presentation, and communication skills. Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook, is essential. The ideal candidate should demonstrate the ability to effectively manage multiple priorities, foster cross-functional collaboration, support senior management in strategic and operational initiatives, and drive continuous process improvement while maintaining a high level of professionalism, accountability, and customer focus.Position is HO-Karachi Based.
 #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Solliciteer direct
 Recruiter: Jahanzeb Shoukat
 Recruiter email: Jahanzeb.Shoukat@frieslandcampina.com
 Career Site Show Contact Details Recruiter: Ja
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Waarom jij bij ons wilt werken: 
Een inspirerend doel
 
Betere voeding voor de wereld en een goed inkomen voor onze boeren, nu en voor toekomstige generaties.
 
Een coöperatieve cultuur
 
Gekenmerkt door wereldwijde samenwerking, respect en gedeeld succes.
 
Een tastbare impact
 
Ruimte voor jouw ambitie, met autonomie en een duidelijke focus.
 
Jouw groei is onze groei
 
We investeren in jouw persoonlijke en professionele ontwikkeling via trainingen en opleidingen.
 
Heb je vragen?
 
Neem gerust contact op met onze recruiter
 
✉
 careers@frieslandcampina.com
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Manager Customer Services

92 Real Estate

Role overview:Key responsibilities:&middot; To review and generate all VAC reports, to manage VAC KPIs, SLAs&middot; To act as mentor and leader for all VAC staff and ensure smooth functioning of center&middot; To Manage logistics and delivery of passports to consulate / Applicants etc.&middot; To ensure TAT, quality, contract compliances, security and workforce requirements is met as per mission agreed standards&middot; To evaluate and transform feedback into opportunities (or threats if any), convince senior management to optimize (or safeguard) function and performance of VAC&middot; To act as back-up of Senior Manager Operations or Head of Operations in his absence during&middot; To maintain energetic and welcoming environment for all customers, visitors (mission, VFS representatives, QA auditors) and employees.&middot; To design, conduct and coordinate training of new and existing staff as and when required.&middot; Travel outstation for business requirements as and when assigned&middot; To prepare and conduct scheduled operations related audit and ensure 100% compliance&middot; To ensure 100% compliance of application submission process as per VAF (visa application form) and training guides&middot; Manage Value Added Services and ensure that options are put forth to the applicants&middot; To ensure &ldquo;Clear Desk Policy&rdquo; is followed and extra documents, pictures of the applicants are trashed/destroyed timely in routine.&middot; To ensure TAT / SLAs are met&middot; Vetting of Translated documents as per mission's requirements (Applicable for Language Expert / AM)&middot; To ensure zero safety incidents&middot; To ensure complete data accuracy without errors&middot; Ensure maximum customer satisfaction&middot; To ensure operations are run as per compliance&middot; To ensure that the business meets and exceeds its monthly/annual revenue targets&middot; To ensure maximum efficiency at minimal cost&middot; To ensure retention of current businesses&middot; To ensure completion of 100% trainings for own self and the team.&middot; Extended working hoursIndicative KRA's/Budgetary and Revenue Responsibilities&middot; Productivity - Targets met as prescribed in Team KPI.&middot; Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team KPI.&middot; &middot; &middot; Adherence to TAT - Targets met as prescribed in Team KPI.&middot; Completion of WB Projects Completion&middot; Attending training programs. Ensure all trainings scheduled by HR are attended&middot; Error Monitoring &mdash; To reduce be number of errors on a daily basis, maintains Error&middot; Log, as applicable.&middot; Updates Productivity &amp; VAS Conversion Grid &mdash; to track performance on a daily basis.&middot; Targets met as prescribed in Team KPI.&middot; Ensures adequate Surveys are completed, Target achieved, as per Team KPIKey Interactions within and outside of Gerry's VisaApplicantsHead of OperationsVendorsRegional ManagerInternal Gerry's Visa EmployeesIT &amp; HR DepartmentLogisticsVFS GlobalAuditorsCompetencies/personal attributes Organizational Competencies:<ul><li>Quality &amp; Service Orientation</li><li>Teamwork &amp; Collaboration</li><li>Diversity Sensitivity</li><li>Personal &amp; Professional Development</li><li>Delivering Results</li><li>Communication</li><li>Networking</li><li>Leadership</li></ul>Functional Competencies:<ul><li>Good Communication skills in English [Verbal &amp; Written]</li><li>People Management</li><li>Problem solving &amp; I\Multitasking skills</li><li>Self-Motivated and Self Directed</li></ul>Experience &amp; Skills:&middot; 5+ year of experience in a leading role in customer services department / function&middot; In-depth knowledge of reporting&middot; Excellent hands-on knowledge of MS office,&middot; Ability to enhance procedures and methods to in&lsaquo;irease productivity &amp; cost effectiveness&middot; Good communication skills (additional fluency in regional language is a plus)Education &amp; Qualifications: BA/ BBA/ BSc; MBA/MS will be a plusApplication Question(s):<ul><li>The office is located at FTC Building Shah re Faisal .</li><li>Your residing area ?</li><li>Expected Salary ?</li></ul>Work Location: In person

Operation Manager

Fresh Basket

The Category Manager / Area Manager &ndash; Fruits &amp; Vegetables is responsible for managing the overall performance of the Fruits &amp; Vegetables category across all branches by ensuring product availability, quality, sales growth, inventory control, and operational excellence.Key Responsibilities:<ul><li>Manage daily operations of the Fruits &amp; Vegetables category across all branches.</li><li>Achieve category sales, margin, and profitability targets.</li><li>Ensure product quality, freshness, and proper merchandising standards.</li><li>Monitor inventory levels, stock rotation (FIFO), and minimize wastage.</li><li>Coordinate with Procurement and Warehouse to maintain product availability.</li><li>Conduct regular branch visits and ensure compliance with company SOPs.</li><li>Supervise, train, and support Branch Managers and store teams.</li><li>Monitor pricing, promotions, and competitor activities.</li><li>Review sales reports, inventory performance, and implement improvement plans.</li><li>Ensure high standards of customer service and operational efficiency.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration or a related field.</li><li>5+ years of experience in FMCG retail or fresh produce operations.</li><li>Strong leadership, analytical, inventory management, and communication skills.</li><li>Age must be 35 to 45.</li></ul>Skills &amp; Competencies<ul><li>Leadership and team management</li><li>Category management</li><li>Inventory planning and control</li><li>Sales analysis and forecasting</li><li>Merchandising and display management</li><li>Negotiation and vendor management</li><li>Analytical and problem-solving skills</li><li>Microsoft Excel and ERP systems (Odoo)</li><li>Communication and interpersonal skills</li><li>Decision-making and planning</li><li>Time management</li><li>Customer-focused approach</li></ul>Pay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Category Manager / Area Manager – Fruits & Vegetables

Terminal One Limited

We are seeking a highly skilled and proactive Manager &ndash; LPG Business to oversee and direct all aspects of our LPG operations across Pakistan. This pivotal role encompasses strategic planning, commercial growth, procurement, import/export activities, sales, distribution, regulatory compliance, and business expansion.Key Responsibilities:- Develop and implement comprehensive business strategies to achieve revenue targets, enhance profitability, and expand market share.- Lead end-to-end LPG operations, including procurement, purchasing, imports, exports, logistics, plant management, storage, bottling, dispatch, and distribution.- Manage domestic and international LPG procurement processes, negotiating effectively with suppliers, refineries, and global trading partners.- Design and execute sales, marketing, pricing, and customer acquisition strategies to drive business growth.- Identify and capitalize on new business opportunities, forge strategic partnerships, and explore investment and expansion prospects.- Oversee supply chain efficiency, LPG allocations, transportation planning, and ensure consistent product availability.- Prepare annual budgets and forecasts, monitor financial performance, and implement cost control measures.- Drive initiatives aimed at cost optimization, productivity improvements, and enhancement of service quality.- Manage tenders, negotiate commercial contracts, oversee procurement activities, and lead strategic business initiatives.Job Specifications:Education: Graduate (Preferably business graduate)Experience: Minimum 6 - 8 Years in LPG Marketing Business experience is a must.Skills: MS Office, Strong Sales &amp; Channel Management, Teamwork, Planning and CoordinationLocation: Karachi (May require frequent travel to LPG Plant in centre and relevant market segment across the country)Interested candidates may apply on careers@terminalone.pk latest by July 20th, 2026.Kindly mention the position i.e. &ldquo;Manager &ndash; LPG Business&rdquo; in the subject.Job Type: Full-timeWork Location: In person

Mangaer LPG Business

Scalemill

PositionSales Development RepresentativeOverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up off-site inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in SaaS-trained SDRs who set up qualified meetings for product demos/pitches.RoleAs a Sales Development Representative at Scalemill, you will be the front line of our sales engine. Your primary mission is to generate qualified leads, book meetings and help drive pipeline growth. You will engage with potential customers, identify pain points and coordinate with account executives to move prospects through the sales funnel. Seeking an exceptional communicator who&rsquo;s self-driven, thrives in a fast-paced environment and has a sales background.KeywordsSales development, B2B, SaaS, outbound, outreach, scheduling appointments, appointment-setting, calls, emails, LinkedIn, sales opportunities, communicationTimingsMorning or noon or eveningTypeFull-time and on-siteReporting lineTeam Lead or Account ManagerKey Responsibilities<ul><li>Prospecting and outreach</li><li>Seek out new sales opportunities through calls, emails, LinkedIn and other platforms</li><li>Execute outbound outreach cadences/sequences to engage prospects in a timely, accurate manner</li><li>Research target markets and identify potential leads and maintain a consistent pipeline of qualified leads</li><li>Schedule, hand over and coordinate meetings</li><li>Schedule online meetings or product demos between prospects and account executives</li><li>Ensure smooth communication and transition between all sales stages</li><li>Coordinate calendars across different time zones, including meeting reminders</li><li>Relationship management</li><li>Build and maintain long-term relationships with prospects and existing customers</li><li>Follow up regularly to ensure continued engagement and satisfaction</li><li>Performance achievement</li><li>Manage and achieve daily, weekly and monthly outreach targets</li><li>Track and update lead information accurately in the CRM system</li><li>Analyze performance metrics and share insights for improvement</li><li>Collaboration</li><li>Work closely with the sales team lead and/or account manager to refine outreach strategies</li><li>Share insights from prospect interactions to help improve product positioning and messaging</li><li>Document all prospect interactions in the CRM with next steps</li><li>Take notes during calls, meetings and demos and share clear action items</li></ul>Skills needed<ul><li>Communication: excellent written and verbal communication skills are required</li><li>Organization: superior organizational skills to manage multiple tasks and responsibilities effectively</li><li>Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment</li><li>Attention to detail: accuracy in handling tasks is critical</li><li>Persistence: comfortable with cold calls and initiating conversations in a high volume of outreach with consistency</li></ul>Technology experience needed<ul><li>Well-versed with basic technology like computers, smartphones and common software used in offices</li><li>Comfortable with CRMs (Salesforce/Hubspot/etc), sales outreach tools (Klenty/Salesloft/etc) and/or email marketing tools</li><li>Proficiency in Google Suite (Gmail, Google Docs, Google Sheets and Google Slides)</li></ul>Background<ul><li>Bachelors degree</li><li>Fluent English (written and verbal) is essential</li><li>At least two years of proven experience in a related role</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Sales Development Representative

OverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up off-site inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in SaaS-trained SDRs who set up qualified meetings for product demos/pitches.RoleAs a Sales Development Representative (Chinese Speaker), you will be the front line of our sales engine. Your primary mission is to generate qualified leads, book meetings and help drive pipeline growth. You will engage with potential customers, identify pain points and coordinate with account executives to move prospects through the sales funnel. Seeking an exceptional communicator who&rsquo;s self-driven, thrives in a fast-paced environment and has a sales background.KeywordsSales development, B2B, SaaS, outbound, outreach, scheduling appointments, appointment-setting, Chinese language, calls, emails, LinkedIn, sales opportunities, communicationTimingsMorningTypeFull-time and on-siteReporting lineTeam Lead or Account ManagerKey ResponsibilitiesProspecting and outreach<ul><li>Seek out new sales opportunities through calls, emails, LinkedIn and other platforms</li><li>Execute outbound outreach cadences/sequences to engage prospects in a timely, accurate manner</li><li>Research target markets and identify potential leads and maintain a consistent pipeline of qualified leads</li></ul>Schedule, hand over and coordinate meetings<ul><li>Schedule online meetings or product demos between prospects and account executives</li><li>Ensure smooth communication and transition between all sales stages</li><li>Coordinate calendars across different time zones, including meeting reminders</li></ul>Relationship management<ul><li>Build and maintain long-term relationships with prospects and existing customers</li><li>Follow up regularly to ensure continued engagement and satisfaction</li><li>Performance achievement</li><li>Manage and achieve daily, weekly and monthly outreach targets</li><li>Track and update lead information accurately in the CRM system</li><li>Analyze performance metrics and share insights for improvement</li></ul>Collaboration<ul><li>Work closely with the sales team lead and/or account manager to refine outreach strategies</li><li>Share insights from prospect interactions to help improve product positioning and messaging</li><li>Document all prospect interactions in the CRM with next steps</li><li>Take notes during calls, meetings and demos and share clear action items</li></ul>Skills needed<ul><li>Communication: excellent written and verbal communication skills are required</li><li>Organization: superior organizational skills to manage multiple tasks and responsibilities effectively</li><li>Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment</li><li>Attention to detail: accuracy in handling tasks is critical</li><li>Persistence: comfortable with cold calls and initiating conversations in a high volume of outreach with consistency</li></ul>Technology experience needed<ul><li>Well-versed with basic technology like computers, smartphones and common software used in offices</li><li>Comfortable with CRMs (Salesforce/Hubspot/etc), sales outreach tools (Klenty/Salesloft/etc) and/or email marketing tools</li><li>Proficiency in Google Suite (Gmail, Google Docs, Google Sheets and Google Slides)</li></ul>Background<ul><li>Bachelors degree</li><li>Fluent Chinese &amp; English (written and verbal) is essential</li><li>At least two years of proven experience in a related role</li></ul>Work Location: In person

Sales Development Representative (Chinese Speaker)

Maktabat ul Madina Dawat-e-Islami

WE'RE HIRING | E-Commerce ManagerTimezone Watches International is looking for a results-driven E-Commerce Manager to lead and scale our online business across the Pakistan and Dubai markets.Employment Type: In-HouseKey Responsibilities:<ul><li>Manage and optimize end-to-end e-commerce operations.</li><li>Oversee customer support to ensure an exceptional shopping experience.</li><li>Lead and coordinate with Media Buyers for Meta Ads and performance marketing campaigns.</li><li>Drive online sales growth through data-driven strategies and continuous optimization.</li><li>Monitor website performance, sales metrics, and customer insights to improve conversions.</li><li>Manage digital marketing budgets and optimize campaign performance across multiple markets.</li><li>Plan and execute A/B testing for creatives, audiences, and landing pages to maximize ROAS.</li></ul>Requirements:<ul><li>4&ndash;5+ years of experience in E-Commerce Management and Performance Marketing.</li><li>Proven experience managing campaigns in Pakistan and UAE (Dubai) markets.</li><li>Demonstrated ROI/ROAS success with measurable case studies.</li><li>Experience managing PKR 100 Million+ advertising budget (or equivalent) in a single market/campaign.</li><li>Hands-on expertise with Meta Ads, Google Ads, and TikTok Ads.</li><li>Strong knowledge of GA4, Meta Pixel, Conversion Tracking, CAC, CPA, LTV, and ROAS reporting.</li><li>Understanding of consumer behavior and market dynamics in Pakistan and Dubai.</li><li>Experience managing advertising budgets across multiple markets simultaneously.</li><li>Strong analytical, leadership, and communication skills.</li><li>Google Ads and Meta Blueprint certifications will be an added advantage.</li><li>Good English communication skills; Urdu and Arabic are a plus.</li></ul>If you're passionate about e-commerce and performance marketing and are ready to scale a growing international brand, we'd love to hear from you!Apply Now by sending your CV to:hr.timezonewatches@gmail.comWhatsApp: 0332-0382736Timezone Watches International is an equal opportunity employer. We value talent, innovation, and a customer-first mindset.Pay: Rs60,000.00 - Rs200,000.00 per monthWork Location: In person

E- Commence Manager

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