customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

sales coordinator

customer service manager

NielsenIQ

<div><div><div>Role Responsibilities
The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
1-2 years of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Service Executive

<div>
 
 Job Description
 
 
 
 
 
 Role Responsibilities
 
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 </li>
 <li>
 1-2 years of relevant experience
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

HR Ways

About the job CSR HeadAbout the job Head of Customer Service DepartmentAbout the company we're hiring for Currently: &#65279;&#65279;Hiring one of our top consulting firm for Real Estate in Karachi.Job Description:The Head of Customer Services is responsible for developing and leading the companys customer service strategy to ensure superior client satisfaction throughout the customer journey from booking and handover to after-sales support. This role ensures that customer concerns are handled efficiently, service standards are maintained, and the companys reputation for excellence is consistently upheld.The ideal candidate is a dynamic leader with strong communication, problem-solving, and organizational skills, preferably with experience in the real estate or development sector.Key Responsibilities:<ul><li>Leadership &amp; Strategy</li></ul>&middot; Develop and implement a customer service strategy aligned with the companys vision and business goals.&middot; Lead, train, and motivate the customer service team to deliver outstanding service experiences.&middot; Establish service quality standards, policies, and procedures to ensure consistency and professionalism.<ul><li>Customer Relationship Management</li></ul>&middot; Build and maintain strong relationships with clients to enhance customer loyalty and retention.&middot; Handle high-profile or escalated customer complaints and ensure prompt resolution.<ul><li>&middot; Oversee client communication across all touchpoints calls, emails, social media, and in-person visits.</li><li>Operations &amp; Process Management</li></ul>&middot; Ensure timely and accurate responses to all customer inquiries and issues.&middot; Implement customer feedback mechanisms to identify improvement areas.&middot; Collaborate with sales, finance, technical, and legal departments to resolve client concerns effectively.&middot; Oversee the handover and post-handover support processes in coordination with project teams.<ul><li>Performance &amp; Reporting</li></ul>&middot; Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.&middot; Generate monthly and quarterly reports on service quality, customer feedback, and team performance.&middot; Analyze trends and propose initiatives to enhance customer experience.<ul><li>System &amp; Technology</li></ul>&middot; Supervise the use of CRM systems to track customer interactions and maintain updated records.&middot; Recommend and implement digital tools or automation to improve service delivery efficiency.<ul><li>Team Development</li></ul>&middot; Hire, train, and mentor customer service officers and executives.&middot; Foster a positive, empathetic, and performance-driven team culture.Conduct regular coaching sessions and workshops on communication and client handling.Requirements:<ul><li>Years of Experience (with Industry preference if any): 5-7 years of relevant experience in customer service or client relations, with at least 3 years in a leadership role.</li><li>Experience in real estate, development, or property management is highly preferred.</li><li>Minimum Qualification: Bachelors degree in Finance, Business Administration, Accounting, or related field</li><li>(Masters preferred)Age Requirement: 20 to 40 age</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree or above</li></ul>Other Details:Work Mode: Onsite KarachiExperience: &#65279;5+ yearsDays: &#65279;Monday to SaturdayTiming: 10 am - 8 pm (8 hours)About HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

CSR Head

Pakson International Plastic Industries (Pvt.) Ltd

Key Responsibilities:1. Sales &amp; Business Development<ul><li>Achieve monthly and quarterly sales targets.</li><li>Monitor daily sales performance and prepare sales reports.</li><li>Implement promotional activities to increase footfall and sales.</li></ul>2. Branch Operations<ul><li>Ensure the outlet opens and closes on time.</li><li>Maintain store cleanliness, product display, and merchandising standards.</li><li>Manage inventory, stock levels, and coordinate with warehouse for replenishment.</li><li>Handle cash management and ensure daily cash reconciliation.</li></ul>3. Customer Service<ul><li>Ensure excellent customer service at all times.</li><li>Resolve customer complaints professionally and promptly.</li><li>Build strong customer relationships to increase repeat business.</li></ul>4. Staff Management<ul><li>Supervise staff attendance, grooming, and performance.</li><li>Prepare weekly duty roster and ensure proper shift coverage.</li><li>Conduct staff training and motivate team to meet sales goals.</li></ul>5. Administration &amp; Compliance<ul><li>Ensure all company policies are implemented at branch level.</li><li>Maintain records, documentation, and reporting as required.</li><li>Ensure safety, security, and preventive maintenance of the branch.</li></ul>Job Types: Full-time, Contract, Fresher Contract length: 24 monthsPay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Sale Person

Nordica Health Products Pvt Ltd

Customer Service Executive is responsible to manage customer queries and complaints. He/She will be responsible for escalating complaints to the concerned departments.Education:GraduationJob Type: Full-timeJob timings: 2:00 PM to 10:00 PM Note: This is not part time job.Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Humrahe Limited

About Humrahe LimitedHumrahe Limited is a tour operator company dedicated to delivering exceptional travel experience. We specialize in curating unique tours and providing seamless customer service, ensuring every journey is memorable.Role OverviewAs an Operations Lead at Humrahe Limited, you will play a crucial role in supporting the daily operations of our tour business. Your responsibilities will focus on tour assignments, marketplace management, and administrative and customer support, ensuring smooth execution of tours and optimal marketplace performance. You will collaborate closely with suppliers, customers, tour guides, and internal teams to deliver high-quality travel experience.Key Responsibilities1-Tour Assignment &amp; Coordination<ul><li>Assign and manage tours, ensuring all logistics are arranged and confirmed.</li><li>Liaise with customers and guides to coordinate tour details and secure customer satisfaction.</li><li>Oversee tour schedules, update itineraries, and ensure all documentation is accurate and complete.</li><li>Support customers and guides before, during and after tours, addressing any issues or changes that arise.</li></ul>2-Marketplace Management<ul><li>Manage and update tour offerings on online marketplaces and company platforms.</li><li>Monitor marketplace performance, including bookings, customer feedback, and pricing trends.</li><li>Collaborate with marketing and product teams to optimize tour listings and promotions.</li></ul>3-Administrative Support<ul><li>Maintain records of bookings, payments, and suppliers.</li><li>Assist in preparing reports on tour performance and marketplace analytics.</li><li>Support the operations team in enforcing company policies and standards.</li></ul>4-Customer Service<ul><li>Respond to customer inquiries, provide pre-trip information, and resolve issues efficiently.</li><li>Gather and evaluate customer feedback to improve tour quality and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree: 16 years of education.</li><li>0-2 years of experience in operations. (Travel, customer service, hospitality, startup experience is a plus)</li><li>Strong organizational skills and attention to detail.</li><li>Excellent (English) communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced startup environment.</li><li>Problem-solving mindset and ability to work independently and as part of a team.</li><li>Able to work remotely.</li></ul>Humrahe Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Contract Contract length: 12 monthsPay: From Rs80,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Operations Associate

CG Global Pvt. Ltd.

Join us at LOKAL as we redefine the future of budget accommodations across Pakistan. If you're passionate and have the ability of attention to detail and the ability to work collaboratively with a team, we invite you to apply and be part of our exciting journey.Your Impact:As a Customer Service Agent fluent in English, you will be a vital part of our customer service team, handling inbound and outbound calls primarily in Arabic and English. You'll provide excellent service, address customer inquiries and concerns, and ensure a positive customer experience. Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking will be integral to your daily operations.Your Daily Responsibilities:<ul><li>Handle inbound and outbound calls in English, assisting customers with inquiries, bookings, and issue resolution.</li><li>Utilize CRM systems, OTA platforms, and other tools to manage customer interactions and details efficiently.</li><li>Deliver exceptional customer service while maintaining professionalism and a positive attitude.</li><li>Ensure accurate and timely recording of customer interactions and details.</li><li>Address customer complaints and escalate complex issues to the appropriate department for resolution.</li><li>Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.</li></ul>Your Expertise:<ul><li>Fluency in English is a must.</li><li>Strong verbal and written communication skills.</li><li>Previous experience in a customer service or call center role is advantageous.</li><li>Ability to handle a high volume of calls while maintaining quality service.</li><li>Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking.</li><li>Positive and proactive attitude with excellent problem-solving skills.</li></ul>Location and BenefitsThis position is based in Karachi (Clifton).Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Please mention current salary</li><li>Please mention expected salary</li></ul>Experience:<ul><li>customer service: 5 years (Required)</li><li>sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

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1386 customer service manager jobs IN Karachi

Customer Service Executive

Customer Service Executive

CSR Head

Sale Person

Customer Service Executive

Operations Associate

Customer Service Executive