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assistant manager - sales Jobs in Karachi

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customer service manager

FrieslandCampina

Beschrijving van de vacature
 Functietitel: Manager Customer Services
 Vacaturelocatie (kort): Karachi Ho, PAK, 75600
 
Discipline: Sales & Marketing
 Career Site Contract Hours: 32-40
 #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Solliciteer direct
 Koptekst voor beschrijving van de vacature: We are seeking an experienced Senior Customer Services Manager to lead customer service operations, drive process excellence, and ensure compliance with organizational policies and internal controls. The role is responsible for budget planning and management, SOP enhancement, cross-functional coordination, audit and ICF compliance, and delivering high-quality customer service while supporting the achievement of organizational and business objectives.
 Beschrijving van de vacature: The Senior Customer Services Manager is responsible for leading customer service operations by ensuring service excellence, operational efficiency, and compliance with organizational policies. The role includes budget planning and management, developing and improving Standard Operating Procedures (SOPs), overseeing customer appointment processes, and monitoring budget utilization in accordance with approved SOPs and authorization levels. The position ensures close cross-functional alignment and effective coordination with internal departments to support seamless operations, resolve departmental matters, and achieve organizational objectives. Additionally, the role is responsible for ensuring compliance with Internal Control Framework (ICF) requirements within sales functions, facilitating successful internal and external audits, and driving continuous process improvements to enhance customer satisfaction and operational performance.
 Voettekst voor beschrijving van de vacature: This position reports to the Head of Sales Operations – Dairy. To ensure the effective execution of all functional responsibilities and business objectives, the role is supported by a dedicated team structured to facilitate efficient operations, cross-functional coordination, and the successful delivery of departmental goals.Qualifications, Experience & Competencies: MBA, MPA, or Bachelor's degree in Business Administration, Management, Marketing, or a related discipline, with 8–10 years of progressive experience in customer services, sales operations, or sales support, including managerial responsibilities. The incumbent should possess a sound understanding of sales management practices, customer service operations, budget planning and control, SOP development, and compliance with internal controls and audit requirements. The role requires strong leadership, analytical thinking, and organizational capabilities, coupled with excellent follow-up, coordination, stakeholder management, presentation, and communication skills. Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook, is essential. The ideal candidate should demonstrate the ability to effectively manage multiple priorities, foster cross-functional collaboration, support senior management in strategic and operational initiatives, and drive continuous process improvement while maintaining a high level of professionalism, accountability, and customer focus.Position is HO-Karachi Based.
 #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Solliciteer direct
 Recruiter: Jahanzeb Shoukat
 Recruiter email: Jahanzeb.Shoukat@frieslandcampina.com
 Career Site Show Contact Details Recruiter: Ja
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Waarom jij bij ons wilt werken: 
Een inspirerend doel
 
Betere voeding voor de wereld en een goed inkomen voor onze boeren, nu en voor toekomstige generaties.
 
Een coöperatieve cultuur
 
Gekenmerkt door wereldwijde samenwerking, respect en gedeeld succes.
 
Een tastbare impact
 
Ruimte voor jouw ambitie, met autonomie en een duidelijke focus.
 
Jouw groei is onze groei
 
We investeren in jouw persoonlijke en professionele ontwikkeling via trainingen en opleidingen.
 
Heb je vragen?
 
Neem gerust contact op met onze recruiter
 
✉
 careers@frieslandcampina.com
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Manager Customer Services

92 Real Estate

Role overview:Key responsibilities:&middot; To review and generate all VAC reports, to manage VAC KPIs, SLAs&middot; To act as mentor and leader for all VAC staff and ensure smooth functioning of center&middot; To Manage logistics and delivery of passports to consulate / Applicants etc.&middot; To ensure TAT, quality, contract compliances, security and workforce requirements is met as per mission agreed standards&middot; To evaluate and transform feedback into opportunities (or threats if any), convince senior management to optimize (or safeguard) function and performance of VAC&middot; To act as back-up of Senior Manager Operations or Head of Operations in his absence during&middot; To maintain energetic and welcoming environment for all customers, visitors (mission, VFS representatives, QA auditors) and employees.&middot; To design, conduct and coordinate training of new and existing staff as and when required.&middot; Travel outstation for business requirements as and when assigned&middot; To prepare and conduct scheduled operations related audit and ensure 100% compliance&middot; To ensure 100% compliance of application submission process as per VAF (visa application form) and training guides&middot; Manage Value Added Services and ensure that options are put forth to the applicants&middot; To ensure &ldquo;Clear Desk Policy&rdquo; is followed and extra documents, pictures of the applicants are trashed/destroyed timely in routine.&middot; To ensure TAT / SLAs are met&middot; Vetting of Translated documents as per mission's requirements (Applicable for Language Expert / AM)&middot; To ensure zero safety incidents&middot; To ensure complete data accuracy without errors&middot; Ensure maximum customer satisfaction&middot; To ensure operations are run as per compliance&middot; To ensure that the business meets and exceeds its monthly/annual revenue targets&middot; To ensure maximum efficiency at minimal cost&middot; To ensure retention of current businesses&middot; To ensure completion of 100% trainings for own self and the team.&middot; Extended working hoursIndicative KRA's/Budgetary and Revenue Responsibilities&middot; Productivity - Targets met as prescribed in Team KPI.&middot; Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team KPI.&middot; &middot; &middot; Adherence to TAT - Targets met as prescribed in Team KPI.&middot; Completion of WB Projects Completion&middot; Attending training programs. Ensure all trainings scheduled by HR are attended&middot; Error Monitoring &mdash; To reduce be number of errors on a daily basis, maintains Error&middot; Log, as applicable.&middot; Updates Productivity &amp; VAS Conversion Grid &mdash; to track performance on a daily basis.&middot; Targets met as prescribed in Team KPI.&middot; Ensures adequate Surveys are completed, Target achieved, as per Team KPIKey Interactions within and outside of Gerry's VisaApplicantsHead of OperationsVendorsRegional ManagerInternal Gerry's Visa EmployeesIT &amp; HR DepartmentLogisticsVFS GlobalAuditorsCompetencies/personal attributes Organizational Competencies:<ul><li>Quality &amp; Service Orientation</li><li>Teamwork &amp; Collaboration</li><li>Diversity Sensitivity</li><li>Personal &amp; Professional Development</li><li>Delivering Results</li><li>Communication</li><li>Networking</li><li>Leadership</li></ul>Functional Competencies:<ul><li>Good Communication skills in English [Verbal &amp; Written]</li><li>People Management</li><li>Problem solving &amp; I\Multitasking skills</li><li>Self-Motivated and Self Directed</li></ul>Experience &amp; Skills:&middot; 5+ year of experience in a leading role in customer services department / function&middot; In-depth knowledge of reporting&middot; Excellent hands-on knowledge of MS office,&middot; Ability to enhance procedures and methods to in&lsaquo;irease productivity &amp; cost effectiveness&middot; Good communication skills (additional fluency in regional language is a plus)Education &amp; Qualifications: BA/ BBA/ BSc; MBA/MS will be a plusApplication Question(s):<ul><li>The office is located at FTC Building Shah re Faisal .</li><li>Your residing area ?</li><li>Expected Salary ?</li></ul>Work Location: In person

Operation Manager

The Hassol

Job SummaryWe are seeking dynamic and result-oriented female professionals for the position of Assistant Manager / Deputy Manager &ndash; Corporate Sales (B2B). The ideal candidate should have a strong background in Paints, Cement, FMCG, or Building Materials industries, with proven experience in corporate sales, institutional business development, and key account management. The role requires developing strategic relationships with corporate clients, contractors, industrial customers, and distributors to drive revenue growth and market expansion.Key Responsibilities<ul><li>Develop and execute B2B sales strategies to achieve assigned sales and profitability targets.</li><li>Identify and acquire new corporate, industrial, institutional, and project-based clients.</li><li>Manage and grow relationships with key accounts, contractors, consultants, builders, and procurement teams.</li><li>Conduct regular client meetings, presentations, and negotiations to secure long-term business.</li><li>Prepare commercial proposals, quotations, and tender submissions.</li><li>Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.</li><li>Coordinate with internal departments including supply chain, finance, and operations to ensure seamless order execution.</li><li>Maintain an accurate sales pipeline and submit weekly/monthly sales reports.</li><li>Ensure timely recovery of receivables and maintain healthy customer credit management.</li><li>Represent the company at industry events, exhibitions, and networking forums.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, MBA preferred.</li><li>5&ndash;8 years of relevant B2B/Corporate Sales experience.</li><li>Mandatory experience in any of the following sectors:</li><li>Paint Industry</li><li>Cement Industry</li><li>FMCG</li><li>Building Materials / Construction Products</li><li>Strong network within corporate, industrial, institutional, and project sales segments.</li><li>Excellent communication, negotiation, presentation, and relationship management skills.</li><li>Strong understanding of sales planning, forecasting, and market analysis.</li><li>Proficiency in MS Office and CRM tools.</li><li>Willingness to travel within Karachi and surrounding regions for client visits.</li></ul>Benefits<ul><li>Competitive salary (PKR 150K&ndash;200K)</li><li>Fuel &amp; Mobile Allowance</li><li>Performance-Based Incentives</li><li>Medical Coverage</li><li>Career Growth Opportunities</li></ul>Pay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Assistant Manager – Corporate Sales (B2B) Female

Human Capital HR Solutions

Quality Control Manager (Call Center QA)Location: Remote Industry: BPOHuman Capital HR Solutions is hiring a Quality Control Manager for one of its international clients operating in the dietary supplements industry. We are looking for an experienced professional with a strong background in Call Center Quality Assurance and Sales Quality Management to ensure high-quality customer interactions and continuous performance improvement.Key Responsibilities:Listen to and evaluate 50&ndash;60 sales calls dailyAssess operator performance using internal quality standardsIdentify gaps in sales communication and objection handlingProvide clear, constructive feedback to improve agent performancePrepare quality reports and monitor overall call center performanceEnsure compliance with quality assurance policies and proceduresRequirements:Bachelor's degree in Business Administration, Management, Communications, or a related field3&ndash;5 years of experience in Quality Assurance/Quality Control within a Sales Call CenterStrong understanding of sales processes, customer service, and objection handlingExcellent analytical, listening, and communication skillsFluency in English and Urdu (spoken and written)Self-motivated with the ability to work independently in a remote environmentStrong attention to detail and report-writing skillsWhat We Offer:Fully remote working opportunityWork with an international organizationProfessional growth in a fast-paced environmentCollaborative and performance-driven cultureApply Now!Send your updated resume to: careers1.hc@gmail.comOnly shortlisted candidates will be contacted.Pay: Rs33,851.93 - Rs152,918.03 per monthWork Location: In person

Quality Control Manager (Call Center QA)

Foods Inn

About UsFoods Inn is a dynamic and forward-thinking organization committed to excellence in the restaurant industry. We are seeking a highly motivated and experienced Dining Assistant Manager to join our team.Key Responsibilities<ul><li>Manage daily dining hall operations to ensure smooth, guest-centric service delivery, including cleanliness, maintenance, food presentation, and overall service standards.</li><li>Ensure proper decor for special occasions and maintain customer areas to enhance guest experience and brand image.</li><li>Train, mentor, and evaluate team members through regular feedback, appreciation sessions, and performance monitoring to support continuous growth.</li><li>Prepare staff rosters, monitor attendance, punctuality, discipline, and ensure proper hiring within approved headcount and budget.</li><li>Oversee preventive maintenance schedules, ensure timely logging of maintenance tasks, and monitor performance of maintenance teams to avoid breakdowns.</li><li>Monitor operational efficiency including product cancellations, counter closing procedures, utility consumption, tip ratios, reservations, and event execution.</li><li>Control and manage inventory, par levels, and daily/weekly stock counts to ensure accurate stock availability and minimize wastage.</li><li>Monitor customer feedback ratios and operational data to identify performance gaps and implement corrective actions.</li><li>Review Analysis reports from Accounts and HR departments to address issues and improve overall efficiency.</li><li>Ensure compliance with hygiene, grooming, and dress code standards while maintaining discipline and professionalism across the team.</li><li>Verify departmental checklists, monitor kitchen output quality, and provide timely updates and reports to reporting authority on operational performance.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in a related field (Intermediate accepted with strong experience).</li><li>Minimum 7 years of supervisory or managerial experience in restaurant dining operations.</li><li>Strong knowledge of hospitality management, guest service, menu planning, and food safety standards.</li><li>Proven experience in team training, performance management, and staff development.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Proficient in MS Office (Excel, Word) for reporting and scheduling.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul>Benefits<ul><li>Market-competitive salary</li><li>Complimentary daily meal</li><li>Weekly rest day</li><li>Annual leave entitlement</li><li>Two annual bonuses</li><li>Medical insurance coverage</li><li>Child education allowance</li><li>Personal &amp; family wedding allowance</li></ul>Pay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Dining Hall Assistant Manager

Titans Corp

Position: Supply Chain - Manager (Head of Operations) Department: Operations &amp; Supply ChainKey Responsibilities:<ul><li>Lead and oversee end-to-end supply chain and operational activities.</li><li>Source, manage, and procure the best quality materials in line with brand standards.</li><li>Identify, onboard, and maintain strong relationships with vendors and suppliers.</li><li>Ensure timely procurement of fabrics, trims, packaging, and other production requirements.</li><li>Manage logistics, transportation, and delivery operations to ensure smooth product flow.</li><li>Collect and analyze customer feedback to support continuous product and service improvement.</li><li>Plan, forecast, and maintain optimal inventory levels to support business growth and prevent stock shortages.</li><li>Supervise quality control processes to ensure compliance with brand and product standards.</li><li>Align, guide, and support cross-functional teams including procurement, merchandising, warehouse, and shipping.</li><li>Oversee warehouse operations, inventory accuracy, order fulfillment, and shipping performance.</li><li>Monitor operational KPIs and implement process improvements for efficiency and cost optimization.</li><li>Handle operational challenges and supply chain disruptions through effective crisis management.</li></ul>Requirements:<ul><li>MBA in Supply Chain Management, Operations Management, Business Administration, or a related field.</li><li>4&ndash;6 years of relevant experience in supply chain, operations, procurement, or apparel manufacturing.</li><li>Strong knowledge of fabrics, garments, production processes, and quality standards.</li><li>Proven experience in vendor management, procurement, logistics, inventory planning, and warehouse operations.</li><li>Strong leadership, communication, negotiation, and problem-solving skills.</li><li>Ability to work in a fast-paced environment and manage multiple functions simultaneously.</li></ul>Core Competencies: Vendor Management | Procurement | Inventory Planning &amp; Forecasting | Logistics Management | Quality Control | Warehouse Operations | Team Leadership | Crisis Management | Apparel &amp; Fabric Expertise | Supply Chain StrategyPay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Supply Chain - Manager (Head of Operations)

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The Manager, Corporate Operations will be responsible for overseeing end-to-end operational excellence across Pan Pakistan supply chain functions, including sourcing, warehousing, and last-mile logistics. This role requires a strategic thinker with strong execution capabilities to optimize costs, improve fulfillment rates, and ensure seamless coordination between internal teams, suppliers, and third-party partners. The ideal candidate will drive process improvements, maintain high service levels, and ensure operational KPIs are consistently achieved while supporting business growth and profitability.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Operations &amp; Supply Chain Management
 </li>
 <li>
 Lead and manage Pan Pakistan operations, including sourcing, warehousing, and last-mile logistics to ensure efficient and seamless execution.
 </li>
 <li>
 Monitor and maintain a fulfillment rate of 95% or higher across operations.
 </li>
 <li>
 Oversee timely creation and submission of purchase orders to ensure optimal stock availability.
 </li>
 <li>
 Act as the primary point of contact for resolving real-time operational challenges such as stock shortages, capacity constraints, and logistics disruptions.
 </li>
 <li>
 Partner &amp; Vendor Management
 </li>
 <li>
 Onboard and manage warehouse partners to optimize operational costs and efficiency.
 </li>
 <li>
 Establish and align SOPs, payment terms, and best practices with third-party partners.
 </li>
 <li>
 Lead onboarding and performance management of third-party logistics (3PL) partners to ensure:
 </li>
 <li>
 99% customer satisfaction rate
 </li>
 <li>
 Operations costs maintained under 2% of GMV
 </li>
 <li>
 Conduct regular visits to suppliers to improve sourcing efficiency, pricing, and fulfillment reliability.
 </li>
 <li>
 Financial &amp; Cost Optimization
 </li>
 <li>
 Ensure operational costs are controlled and maintained below 2% of GMV.
 </li>
 <li>
 Optimize working capital to ensure liquidity and availability of funds for business investments.
 </li>
 <li>
 Collaborate with internal stakeholders to improve margins through:
 </li>
 <li>
 Strategic sourcing
 </li>
 <li>
 Supplier negotiations (including back margins)
 </li>
 <li>
 Monitoring account-level profitability
 </li>
 <li>
 Performance Monitoring &amp; Compliance
 </li>
 <li>
 Track and ensure adherence to all operational KPIs and benchmarks.
 </li>
 <li>
 Ensure strict compliance with Standard Operating Procedures (SOPs) across all operational functions.
 </li>
 <li>
 Conduct routine audits to ensure inventory accuracy and system alignment.
 </li>
 <li>
 Maintain oversight on recovery updates by coordinating with account managers and ensuring timely follow-ups.
 </li>
 <li>
 Team Leadership &amp; Development
 </li>
 <li>
 Lead, mentor, and support the operations team to enhance productivity and efficiency.
 </li>
 <li>
 Ensure team members are equipped with the necessary tools, training, and resources.
 </li>
 <li>
 Develop and implement SOPs to streamline workflows and maintain work within operational hours.
 </li>
 <li>
 Process Improvement &amp; Automation
 </li>
 <li>
 Identify opportunities to improve and automate repetitive operational tasks, including:
 </li>
 <li>
 Drive continuous improvement initiatives to enhance efficiency and reduce manual workload.
 </li>
 <li>
 Client &amp; Stakeholder Engagement
 </li>
 <li>
 Conduct periodic client visits to understand service gaps and improve customer experience.
 </li>
 <li>
 Maintain strong relationships with suppliers and partners to ensure consistent service quality and competitive pricing.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, Operations, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 5+ years of experience in operations, supply chain, or logistics management.
 </li>
 <li>
 Strong analytical and problem-solving skills with a data-driven approach.
 </li>
 <li>
 Proven ability to manage vendors, logistics partners, and cross-functional teams.
 </li>
 <li>
 Excellent negotiation, communication, and stakeholder management skills.
 </li>
 <li>
 Experience in cost optimization, KPI tracking, and process automation.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment.
 </li>
 </ul>
</div>

Manager, Corporate Operations

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