customer support executive Jobs in Karachi

customer support executive

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assistant manager administration Jobs in Karachi

assistant manager administration

assistant manager, account management Jobs in Karachi

assistant manager, account management

customer service manager

Mashreq

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 Act as Focal point of contact for all Trade queries received from Corporate Clients
 
 - Understand client expectations &amp; deliver finest service delivery.
 
 - Ensure end-to-end solution to the satisfaction of Corporate client.
 
 - Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client&rsquo;s day to day account &amp; transactional related issue and queries within the agreed SLA while maintaining highest quality standards
 
 - Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
 
 - Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.
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Customer Service Manager (Trade Specialist) (Mashreq Global Network Pakistan)

Al-Hamd International Container Terminal

AL-HAMD INTERNATIONAL CONTAINER TERMINALUrgent HiringPosition: Assistant Manager &ndash; Customer Service Department (CSD)Job Responsibilities:<ul><li>Oversee and manage the day-to-day operations of the Customer Service Department, ensuring smooth and efficient service delivery.</li><li>Supervise customer service staff, monitor performance, and ensure adherence to company policies and service standards.</li><li>Handle and resolve complex customer queries, complaints, and escalations in a timely and professional manner.</li><li>Maintain effective communication and coordination with Shipping Lines, Freight Forwarders, customers, and relevant institutions.</li><li>Ensure seamless coordination with internal departments for container arrivals, de-stuffing, off-hiring, and related operations.</li><li>Review and authorize customer documentation, including waivers and service-related approvals, ensuring compliance with company procedures.</li><li>Analyze customer service trends, identify areas for improvement, and implement strategies to enhance customer satisfaction.</li><li>Ensure accurate record-keeping and reporting of customer interactions, service issues, and departmental performance.</li><li>Drive process improvements and support digitalization initiatives for enhanced operational efficiency.</li></ul>Educational Background &amp; Skill Set:<ul><li>Bachelor&rsquo;s degree from a recognized institution (Master&rsquo;s degree preferred).</li><li>Minimum 3&ndash;5 years of relevant experience, preferably in the logistics, shipping, or terminal operations industry, with at least 1&ndash;2 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication, interpersonal, and problem-solving abilities.</li><li>Sound knowledge of customer service practices and documentation processes.</li><li>Proficiency in IT applications and systems relevant to terminal/customer operations.</li><li>Ability to work under pressure and manage multiple tasks effectively.</li></ul>How to Apply:If you are a motivated professional looking to advance your career in a fast-paced and growth-oriented environment, we encourage you to apply by sending your updated resume and cover letter to Jobs@aictpk.com. Please mention the position title &ldquo;Assistant Manager &ndash; CSD&rdquo; in the subject line.Al-Hamd International Container Terminal is an equal opportunity employer. Female candidates and individuals from diverse backgrounds are strongly encouraged to apply.Job Type: Full-timeWork Location: In person

Assistant Manager – Customer Service Department (CSD)

Reconnect first private limited

Job Opening: Client Service ManagerAre you passionate about client service? Do you thrive in a fast-paced environment? Reconnect First Pvt Ltd seeking a Client Service Manager to join our team in Karachi!Responsibilities:- Assist in managing day-to-day customer service operations.- Handle client inquiries and resolve issues promptly.- Call and email clients.- Support the team in delivering exceptional service standards.- Collaborate with various departments to improve client experience.Requirements:- Bachelor's degree in BBA Marketing or Mass Communication.- Proficiency in Microsoft Office (Word, Excel, PowerPoint).- 1 to 2 years of experience in client service or related fields.- Strong communication and problem-solving skills.- Ability to multitask and work effectively under pressure.Location: Karachi, PakistanCompetitive SalaryIf you're ready to take on this exciting opportunity, send your resume and cover letter to careers@reconnectfirst.com.pk Join us in delivering top-notch client service!Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>client service: 2 years (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Client Services Manager

HR viewpoint

Key Responsibilities:<ul><li>Lead, mentor, and manage a team of customer service representatives</li><li>Monitor and handle customer interactions via calls and chat support</li><li>Ensure timely and effective resolution of customer inquiries and complaints</li><li>Maintain high standards of customer satisfaction and service quality</li><li>Analyze customer feedback and identify areas for service improvement</li><li>Train team members on best practices, communication skills, and product knowledge</li><li>Track team performance using KPIs and generate regular reports</li><li>Collaborate with internal departments to resolve complex issues</li><li>Implement strategies to enhance customer experience and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field</li><li>Proven experience in customer service leadership/team handling role</li><li>Strong communication and interpersonal skills</li><li>Experience in call center and chat support operations</li><li>Ability to handle escalations and manage high-pressure situations</li><li>Proficiency in CRM tools and customer service software</li><li>Strong problem-solving and decision-making skills</li></ul>Preferred Skills:<ul><li>Experience in the E-Commerce industry</li><li>Leadership and team management capabilities</li><li>Customer-centric mindset with attention to detail</li></ul>Key Performance Indicators (KPIs):<ul><li>Customer Satisfaction Score (CSAT)</li><li>First Response Time &amp; Resolution Time</li><li>Team productivity and quality scores</li><li>Customer retention and feedback metrics</li></ul>Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Service Team Lead

Icon Global Pvt. Limited

Job Description: Customer Service ExecutiveICON GLOBAL PRIVATE LIMITED DHA Phase 2 Extension Full-Time | Onsite Shift: 6:00 PM &ndash; 3:00 AM Working Days: Monday to FridayJob SummaryICON GLOBAL PRIVATE LIMITED is seeking a proactive and detail-oriented Customer Service Executive to manage customer interactions across multiple channels, including calls, emails, and live chat. The ideal candidate will be responsible for handling inquiries, processing orders, coordinating with the warehouse, and ensuring a smooth customer experience from order placement to delivery.Key Responsibilities<ul><li>Handle and respond to multiple customer queries simultaneously via calls, emails, live chat, and web chat</li><li>Take accurate order details from customers and prepare sales orders and quotations using QuickBooks</li><li>Share confirmed orders and quotations with the warehouse team in the USA</li><li>Track orders and proactively update customers regarding order status and delivery timelines</li><li>Ensure timely and professional resolution of customer concerns</li><li>Maintain accurate customer and order records in the system</li><li>Deliver a high level of customer satisfaction through effective communication and follow-ups</li></ul>Requirements<ul><li>Excellent verbal and written English communication skills</li><li>Familiarity with QuickBooks software</li><li>Strong command over PC/laptop usage with speed and accuracy</li><li>Ability to manage multiple tasks efficiently in a fast-paced environment</li><li>Energetic, proactive, and detail-oriented personality</li><li>Strong problem-solving and customer handling skills</li><li>Willingness to work night shift (6:00 PM &ndash; 3:00 AM)</li></ul>Benefits<ul><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident fund</li><li>Annual bonus</li></ul>Job Type: Full-time Work Location: In personJob Type: Full-timeExperience:<ul><li>Customer Service: 3 years (Preferred)</li></ul>Language:<ul><li>ENGLISH fluently (Preferred)</li></ul>Work Location: In person

Customer Service Executive

Icon Group of Companies

Icon Global (Private) Limited is Hiring: Customer Service ExecutiveAre you a people-person who thrives on solving problems and creating great experiences? Join our team as a Customer Service Executive and be the voice that makes a difference!What you&rsquo;ll do:<ul><li>Handle customer inquiries with professionalism and empathy</li><li>Resolve issues quickly and efficiently</li><li>Build strong customer relationships</li></ul>What we&rsquo;re looking for:<ul><li>Excellent communication skills</li><li>Problem-solving mindset</li><li>Positive attitude and team spirit</li><li>Experience of CRM tools like Zoho CRM</li></ul>Job Timing: 05:00 PM - 02:00 AM Job Type: Full-time (Onsite) Location: DHA Phase 2 Extension, Karachi Salary: Market CompetitiveOther Perks &amp; Benefits:Provident Fund Medical Insurance Paid LeavesLeave Encashment Annual Bonus Punctuality BonusApply now or tag someone who&rsquo;d be a great fit!Interested candidates can share their resumes at zobia@icon.com.pk#Hiring #CustomerService #Careers #JoinOurTeam #IconGlobal #GoodOpportunity #USmarket #HospitalityIndustry #B2B #KarachiJobs #Jobs2k26Job Type: Full-timeWork Location: In person

Home Done

About the Role:We are looking for Customer Service and Support professionals to join our team at a leading UK-based online retail company in our Karachi office. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you!Primary Responsibilities:<ul><li>Process customer orders and promptly respond to emails.</li><li>Handle customer inquiries and calls effectively.</li><li>Provide after-sales support to ensure customer satisfaction.</li><li>Address ad-hoc tasks as needed.</li></ul>Required Skills and Qualifications:<ul><li>4+ years of experience in customer service and support roles with international companies preferably.</li><li>Experience in orders processing and order management.</li><li>Exceptional command of the English language, both written and spoken (mandatory).</li><li>Previous experience in call handling and customer service.</li><li>Familiarity with relevant CRMs.</li><li>eCommerce industry experience will be preferred.</li></ul>Interpersonal and Soft Skills:<ul><li>Commitment to quality and customer satisfaction.</li><li>Very good attention to detail.</li><li>Self-organized &amp; disciplined.</li><li>Team player (cooperates and works well with team members).</li><li>Excellent communication skills with the ability to explain issues clearly and simply, both orally and in writing.</li><li>Strong work ethic and ability to multitask efficiently.</li></ul>What We Offer:<ul><li>Competitive salary package based on skills and experience.</li><li>Yearly increments to recognize and reward your contributions.</li><li>Performance-based yearly bonuses.</li><li>Comprehensive health insurance coverage for you, your spouse, and children.</li><li>Paid leaves for work-life balance.</li><li>Opportunities for professional growth and development.</li><li>The chance to be part of a growing company with a strong market presence.</li></ul>Working Hours: : 12:30 pm to 9:30 pm (PKT) Mon to Fri + Alternate SundaysLocation: DHA, Phase V, Karachi (Onsite)Send you CV to hr@homedone.co.ukJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>How much experience do you have in Customer Service and Support?</li><li>What is your current/ last pay?</li><li>What is your salary expectation?</li></ul>Work Location: In person

Customer Service and Support Executive

Explore 823+ Customer service manager in Karachi this May. Find roles across top companies and apply now to boost your career.

823 customer service manager jobs In Karachi

Customer Service Manager (Trade Specialist) (Mashreq Global Network Pakistan)

Assistant Manager – Customer Service Department (CSD)

Client Services Manager

Customer Service Team Lead

Customer Service Executive

Customer Service Executive

Customer Service and Support Executive