customer support executive Jobs in Karachi

customer support executive

assistant manager, account management Jobs in Karachi

assistant manager, account management

customer service representative Jobs in Karachi

customer service representative

key account manager

marketing manager

customer service manager

A.A Joyland (Pvt) Ltd

AA Joyland Pvt. Ltd. is looking to hire Customer Services Executive for its entity based in Karachi.Position: Customer Services Executive Location: DHA Phase 8 Qualification: Bachelors Experience: 1-2 years Salary: 40k -45kKey Responsibilities:<ul><li>Promptly and professionally handle all incoming customer calls during office hours.</li><li>Ensure no customer call is missed and provide accurate information to assist customers.</li><li>Respond to customer inquiries received via WhatsApp and mobile in a timely and courteous manner.</li><li>Maintain and regularly update the Customer Feedback Sheet with accurate details.</li><li>Record and categorize negative feedback remarks appropriately.</li><li>Keep the official customer service mobile phone connected to the internet and operational at all times.</li><li>Report and update the line manager on all customer complaints, queries, and resolutions.</li><li>Follow proper leave procedures and inform the reporting manager in advance.</li><li>Identify recurring customer issues and escalate them for improvement opportunities.</li><li>Display professionalism, punctuality, and responsibility in all customer interactions.</li></ul>Required Skills:<ul><li>Excellent oral and written communication skills.</li><li>Strong listening and problem-solving abilities.</li><li>Ability to multitask and manage time efficiently.</li><li>Proficient in MS Excel/Google Sheets for updating and analyzing feedback data.</li><li>High responsiveness and a customer-first mindset.</li></ul>Interested candidates may share resume at careers@aajoyland.com with mentioning the position title in the subject lineJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Services Executive

Arpatech (Pvt.) Ltd

We are seeking a Key Account Manager to manage international corporate clients, ensuring smooth operations, SLA compliance, and strong customer relationships. The role requires close coordination with internal teams, OEMs, and procurement stakeholders, along with data analysis and catalog management.Role and Responsibilities:<ul><li>Build and maintain strong relationships with client stakeholders.</li><li>Ensure all Service Level Agreements (SLAs) are met; analyze and report breaches with corrective actions.</li><li>Conduct risk analysis across customer operations and recommend solutions.</li><li>Prepare and deliver quarterly/semi-annual business reviews with clients.</li><li>Coordinate with procurement teams, OEMs, and manufacturers to fulfill client requirements.</li><li>Manage catalog updates (pricing, product specifications, EOL products) and design customer-specific catalogs globally/regionally.</li><li>Drive customer requirements internally across operations, catalog, and supply chain teams.</li><li>Identify and share new sales opportunities with the commercial team.</li><li>Generate and present reports from customer data (monthly, quarterly, yearly).</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree required; MBA preferred.</li><li>3+ years&rsquo; experience in Customer Service, Account Management, or Service Delivery.</li><li>Experience in the IT Hardware industry and handling international clients is preferred.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to work under pressure with a proactive, problem-solving mindset.</li><li>Flexible to work in 3:00 PM &ndash; 12:00 AM PKT (Mon&ndash;Fri) shift</li></ul>Job Type: Full-timeWork Location: In person

Key Account Manager

rapid-supplies

Job Title: Customer Success Manager &ndash; E-commerceLocation: DHA Phase 6, Karachi Job Type: Full-time, Onsite Working Hours: 10:00 AM to 7:00 PM Gender Preference: Female candidates preferred Experience Required: Minimum 3 Years (in e-commerce order processing) Salary: PKR 100,000/monthJob Summary:We are looking for an experienced and proactive Customer Success Manager to oversee and enhance the post-purchase experience for our e-commerce customers. This role is ideal for a detail-oriented professional with a background in order processing, who thrives on delivering exceptional service and ensuring customer satisfaction at every step of the order journey.As the Customer Success Manager, you will be the key point of contact for ensuring smooth order operations, addressing customer concerns, and coordinating with cross-functional teams to ensure timely fulfillment and resolution of issues.Key Responsibilities:<ul><li>Manage and monitor the end-to-end order processing cycle across multiple platforms (Shopify, Amazon, Website, etc.)</li><li>Serve as the primary point of contact for customer-related order inquiries, ensuring timely and effective communication</li><li>Coordinate with warehouse, logistics, and inventory teams to ensure accurate and timely order fulfillment</li><li>Track shipment progress and proactively update customers on order status</li><li>Resolve post-order issues such as delays, returns, cancellations, or damaged goods</li><li>Maintain accurate and organized order records and documentation</li><li>Collaborate with the customer service and technical teams to improve service delivery and customer retention</li><li>Identify opportunities to streamline order processes and improve the overall customer experience</li></ul>Requirements:<ul><li>Minimum 3 years of experience in e-commerce order processing or related customer-facing roles</li><li>Strong communication skills in English and Urdu (verbal &amp; written)</li><li>High attention to detail and excellent organizational skills</li><li>Proficient in MS Excel and experienced with order or customer management systems</li><li>Must be based in Karachi and available to work onsite at our DHA Phase 6 office</li><li>Female candidates preferred</li></ul>What We Offer:<ul><li>Competitive salary of PKR 100,000/month</li><li>Performance-based incentives and opportunities for growth</li><li>A supportive, collaborative work environment</li><li>Convenient office location in a secure area (DHA Phase 6, Karachi)</li><li>Chance to grow with a fast-paced and expanding e-commerce brand</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Order Processing E-commerce: 3 years (Required)</li></ul>Language:<ul><li>Proficient in English (Required)</li></ul>Work Location: In person

Customer Success Manager – E-commerce

MARK Group

Job Type: Full-time Experience: 1&ndash;3 years in customer service or restaurant operationsWe&rsquo;re looking for a cheerful, energetic, and customer-focused individual to manage the front-of-house operations at our fast-food restaurant. The ideal candidate will ensure a smooth dining experience for customers &mdash; whether they&rsquo;re dining in, taking away, or eating in their cars.You&rsquo;ll be the face of our restaurant &mdash; greeting guests, managing orders, ensuring timely service, and maintaining a positive atmosphere at all times.Key Responsibilities:<ul><li>Greet and assist customers with a friendly, welcoming attitude.</li><li>Manage dine-in and car service orders, ensuring accurate and timely delivery.</li><li>Coordinate with kitchen staff to ensure orders are prepared and served promptly.</li><li>Serve food to tables and cars, ensuring quality and presentation standards are met.</li><li>Handle customer inquiries, feedback, and complaints with patience and professionalism.</li><li>Maintain cleanliness and organization in the dining and serving areas.</li><li>Ensure excellent customer experience from order to service completion.</li><li>Support daily operations and report any issues to the manager.</li></ul>Requirements:<ul><li>1&ndash;3 years of experience in front-of-house, fast food, or restaurant customer service.</li><li>Excellent communication and interpersonal skills.</li><li>Positive, extroverted, and customer-oriented personality.</li><li>Ability to stay calm under pressure and handle customer complaints effectively.</li><li>Strong sense of responsibility and time management.</li><li>Must be polite, well-groomed, and professional in appearance.</li></ul>Personality Traits:Happy &amp; Energetic Extroverted &amp; Approachable Calm Under Pressure Passionate About Great Customer ServiceJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Fast Food Restaurant - Front of House Executive

Sybrid Careers

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 Location: Karachi
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 Shift Timings: Rotational
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 Education: Intermediate/Graduation
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 Experience: 1-2 years of customer service experience. Prior exposure to handling inbound &amp; outbound calls is a plus.
 
 
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 Must possess excellent written and verbal communication.
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 Having good technical skills and able to resolve complex issues.
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 Handle escalated calls and resolve customer problems.
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 Must Lead and motivate team to optimum performance levels to achieve agreed targets.
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 Deliver all departmental, self and team KPI's, achieving set targets and objectives.
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 Manage team KPIs and ensure that each member of the team provide optimum level of customer services to the customer.
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Customer Service Team Leader

Icon Global Pvt. Ltd

ICON Global (Pvt.) Ltd. is seeking a Customer Retention Executive to play a key role in nurturing client relationships, improving satisfaction levels, and ensuring long-term loyalty.Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities<ul><li>Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business.</li><li>Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism.</li><li>Identify at-risk customers through behavioural insights and implement tailored retention strategies.</li><li>Promote additional products and services through upselling and cross-selling initiatives.</li><li>Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous).</li><li>Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.</li><li>Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline.</li><li>2+ years of proven experience in customer retention, client management, or customer service.</li><li>Strong interpersonal, negotiation, and conflict-resolution skills.</li><li>Proficiency with CRM tools (Zoho CRM preferred).</li><li>A sales-driven mindset with a strong focus on customer needs.</li></ul>Timings: 8 PM - 5 AM (Monday - Friday)Job Type: Full-timeWork Location: In person

Customer Retention Executive (Night Shift)

Talent Expertz- HR Solutions

Position: Assistant Manager &ndash; Recovery (B2B)Location: Shahra-e-faisal, KarachiReporting to: Head of RecoveryTiming: 9:30am to 6:30pmQualification &amp; Experience:Master&rsquo;s degree (or equivalent) in a relevant field.Proven track record of at least 5 years in managing recovery/collections, with preference for telecom or ISP background.Key Responsibilities:Lead and enhance recovery processes by developing and implementing effective strategies.Ensure customer account data is accurate, updated, and well-maintained.Engage directly with clients, including office visits, to resolve overdue payments and negotiate settlements.Maintain detailed records of outstanding amounts and prepare recovery action plans.Draft reports, notes, and memos related to rescheduling, write-offs, and delinquent clients.Monitor overdue accounts, follow up on agreed payment plans, and escalate challenging cases to management.Collaborate with internal departments (Operations, Sales, Marketing) to coordinate strategies for debt recovery.Provide monthly updates to management on recovery progress and delinquency trends.Take ownership of any additional recovery-related tasks as assigned.Required Skills &amp; Competencies:Strong communication and persuasive negotiation abilities.Analytical mindset with sound problem-solving skills.Ability to manage complex client situations with professionalism and tact.High attention to detail, prioritization, and multitasking ability.Calm, resilient, and solution-oriented under pressure.Professional, diplomatic, and reliable in interactions with clients and colleagues.Interested candidates may apply by sending their CVs to: recruitment@talentexpertz.comJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Assistant Manager – Recovery (B2B)

Explore 1047+ Customer service manager in Karachi this October. Find roles across top companies and apply now to boost your career.