customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

account manager

customer service manager

Teamouts

The Front Sales and Upsell Executive will play a crucial role in managing initial customer interactions, identifying their digital needs, and driving upsell opportunities to enhance their digital presence. The ideal candidate will have a strong understanding of digital services, excellent communication skills, and a proven ability to close sales and drive revenue growth. The Job is for US market to engage and close clients via Hot and Cold Leads.Key Responsibilities:<ul><li>Engage with potential clients via phone to understand their digital service needs.</li><li>Provide detailed information and demonstrations of our digital services, including website development, application creation, and social media marketing.</li><li>Identify opportunities to upsell additional services that complement the clients' current or prospective digital strategies.</li><li>Develop and maintain strong relationships with clients to ensure customer satisfaction and repeat business.</li><li>Meet or exceed sales targets and KPIs set by the Sales Manager.</li><li>Maintain accurate records of sales activities, client interactions, and follow-up actions.</li><li>Stay informed about industry trends, competitive offerings, and technological advancements to provide informed recommendations to clients.</li><li>Provide post-sale support to ensure successful implementation of services and address any issues that arise.</li><li>Target based Job, must reach to target of $5000/monthly. 10% Incentive sales after accomplishing milestone.</li></ul>Requirements:<ul><li>Proven experience in a sales role, preferably within the digital services industry.</li><li>Strong understanding of website development, application creation, and social media marketing.</li><li>Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients.</li><li>Ability to identify client needs and propose tailored digital solutions.</li><li>Strong negotiation and closing skills.</li><li>High level of self-motivation and ability to work independently.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work flexible hours, including weekends and holidays, if required.</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Tele Sales Executive for Hot and Cold Leads

HR Ways

Position: Corporate Business Developemnt ExecutiveClient Company: Our client is a well-established company in the travel and tourism industry, committed to delivering exceptional services and maintaining high operational standards.Job Summary:Our client is looking for a well-connected Corporate Business Development Manager to promote our corporate travel services and grow our B2B client base through daily outreach and relationship-building.Key Responsibilities:<ul><li>Identify and develop new corporate business opportunities through cold calling, networking, referrals, and field visits.</li><li>Build and maintain relationships with corporate clients across industries including pharmaceuticals, banking, finance, FMCGs, and other organizations.</li><li>Promote Eventica Travels' domestic and international travel solutions and corporate travel management.</li><li>Schedule daily client meetings, deliver presentations, and negotiate business agreements.</li><li>Manage key corporate accounts and ensure high levels of customer satisfaction.</li><li>Coordinate with internal operations to ensure seamless service delivery.</li><li>Maintain accurate sales records, pipeline updates, and activity reports.</li><li>Achieve monthly and quarterly sales targets.</li></ul>Requirements:<ul><li>Minimum 3-4 years of experience in B2B or corporate sales, preferably in the travel, hospitality, hotel or tourism industry.</li><li>Existing network within corporate organizations, especially in the Technology, pharmaceutical, banking, FMCGs, financial services, or related sectors.</li><li>Good understanding of domestic and international travel services.</li><li>Excellent communication, presentation, negotiation, and relationship management skills.</li><li>Hardworking, Punctual, Self-motivated, target-driven, and confident in meeting clients.</li><li>Willingness to conduct daily field visits, cold calls, and client follow-ups.</li><li>Bachelor's degree in Business, Marketing, Hospitality, or a related field is preferred.</li></ul>Other Details:Location: Defence View, Karach Working Days: Monday to Saturday Working Timings: 10:00 am to 6:00pm Working Mode: Hybrid<ul><li>About HR Ways:HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto to stay updated, or visit www.hrways.co to learn more.</li></ul>Pay: Rs25,797.14 - Rs101,109.17 per monthWork Location: In person

Corporate Business Development Executive

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The assigned individual will be responsible for managing the 24-hour operational dark store and will be based on-site. A minimum presence of 6-8 hours at the dark store is expected daily, with continued virtual coordination with the team beyond on-ground hours.
 </li>
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 Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
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 Responsible for steering the warehouse operations to the agreed SLAs and KPIs
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 Proactively recommend and implement operational goals, objectives, and process improvements
 </li>
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 Manage Workplace Safety &amp; Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety &amp; health risk assessment
 </li>
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 Allocate resources to ensure optimal efficiency (scheduling)
 </li>
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 Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods
 </li>
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 Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
 </li>
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 Effectively ensure that the implementation of policies, procedures and work standards are met
 </li>
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 Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
 </li>
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 Ensure warehouse housekeeping and workplace safety
 </li>
 <li>
 Ensure timely dispatch of orders with 100% accuracy.
 </li>
 <li>
 Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
 </li>
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 Maintain positive relationship with external stakeholders such as, neighbor, suppliers and foodpanda riders
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Bachelor&rsquo;s from a reputable university
 </li>
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 In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
 </li>
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 Knowledge of industry&rsquo;s local legislation
 </li>
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 Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community
 </li>
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 Working knowledge of performance/operation metrics
 </li>
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 Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
 </li>
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 Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
 </li>
 <li>
 Self-motivated and able to work independently
 </li>
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 Outstanding communication and people skill
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What does your playfield look like?
 
 
 
 <ul>
 <li>
 We work in a flexible but fast paced environment.
 </li>
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 We start and end with customers to deliver exceptional service.
 </li>
 <li>
 We love to innovate, prioritize, decide, and deliver.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until our targets are achieved.. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us.
 </li>
 </ul>
</div>

Business Manager

Mashreq

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 
 
 Key Result Areas
 
 
 
 
 
 Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 <ul>
 <li>
 Lead Management &amp; Drop-off Handling (New Acquisition)
 </li>
 <li>
 Managing NSTP Scenarios
 </li>
 <li>
 Assisted client onboarding
 </li>
 <li>
 Client Servicing &amp; Complaints Handling
 </li>
 <li>
 Cross-Sell (within 3 MOB)
 </li>
 <li>
 Portfolio Management
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 
 &bull; Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/er feet.
 
 
 &bull; Dynamic, result-oriented approach to work.
 
</div>

Virtual Relationship Manager (Mashreq Digital Bank Pakistan)

MarketCube.io

Reports to: Chief Operating Officer (COO)About the RoleMarket Cube is looking for an experienced Marketing Manager &ndash; Performance Marketing to lead the marketing strategy and execution across our growing portfolio of products. This is a hands-on role for someone who enjoys managing paid campaigns, analysing performance data, and driving measurable business growth.You will take ownership of our digital marketing efforts, optimise customer acquisition, and help shape our marketing strategy across multiple brands.Key Responsibilities<ul><li>Plan, launch, manage and optimise paid advertising campaigns across Meta, Google Ads and LinkedIn.</li><li>Continuously test creatives, audiences and campaign strategies to improve performance and scale successful campaigns.</li><li>Own and report on key performance metrics including Customer Acquisition Cost (CAC), Return on Ad Spend (ROAS) and Cost per Lead (CPL).</li><li>Manage and allocate marketing budgets across multiple products based on performance and business priorities.</li><li>Drive demand generation through content marketing, SEO, email marketing and lead nurturing campaigns.</li><li>Work closely with designers and copywriters to develop high-performing ad creatives, landing pages and marketing content.</li><li>Implement and maintain accurate tracking, attribution, conversion events, UTMs and analytics.</li><li>Adapt marketing priorities across different products as business needs evolve.</li><li>Produce regular performance reports with actionable recommendations.</li></ul>Essential Requirements<ul><li>Minimum 4 years' experience in digital marketing, including at least 3 years of hands-on paid advertising management.</li><li>Proven experience managing advertising accounts and budgets directly (not solely through agencies).</li><li>Strong working knowledge of Meta Ads Manager and Google Ads.</li><li>Experience with Google Analytics 4 (GA4), conversion tracking, pixels and event implementation.</li><li>Strong analytical skills with the ability to interpret campaign data and make data-driven decisions.</li><li>Experience planning, executing and analysing A/B tests to improve campaign performance.</li><li>Confident creating reports and presenting marketing insights and recommendations.</li><li>Excellent written and spoken English.</li><li>Experience marketing multiple products or brands simultaneously.</li></ul>Desirable Skills<ul><li>B2B SaaS or software marketing experience.</li><li>LinkedIn Ads campaign management.</li><li>SEO and content marketing.</li><li>Experience using HubSpot or similar CRM platforms.</li><li>E-commerce or marketplace marketing experience.</li><li>Basic design skills using Canva or Figma.</li></ul>What We Offer<ul><li>Opportunity to make a significant impact in a fast-growing business.</li><li>Ownership of marketing strategy across multiple products.</li><li>Collaborative and supportive team environment.</li><li>Career growth and development opportunities.</li></ul>How to ApplyPlease submit:<ul><li>Your CV.</li><li>One example of a marketing campaign you personally managed, including:</li><li>The campaign objective.</li><li>The budget you managed.</li><li>The marketing channels used.</li><li>The results achieved.</li></ul>Please send your application to Ali.haider@marketcube.io.Applications submitted without a campaign example will not be considered.Job Type: Full-timeExperience:<ul><li>META, TikTok, Pinterest: 4 years (Required)</li></ul>Work Location: Hybrid remote in Karachi

Marketing Manager – Performance Marketing

Mind's Eye Consultancy

Job SummaryWe are seeking a motivated and technically inclined Trainee Automation Sales Engineer to join our Industrial Automation Sales team. The selected candidate will receive hands-on training in industrial automation products, technical sales, customer relationship management, and business development. This role is ideal for fresh engineering graduates who are passionate about industrial technology and aspire to build a career in technical sales.Key Responsibilities<ul><li>Learn the company's automation products, solutions, and services.</li><li>Assist the Sales Engineers in identifying and developing new business opportunities.</li><li>Visit customers to understand their automation requirements under the guidance of senior engineers.</li><li>Prepare technical and commercial quotations.</li><li>Support proposal preparation, tender documentation, and bid submissions.</li><li>Coordinate with suppliers and principals for technical specifications and pricing.</li><li>Conduct product presentations and demonstrations for customers.</li><li>Maintain regular follow-up with prospective clients.</li><li>Build and maintain strong relationships with customers.</li><li>Coordinate with the Engineering and Projects teams for solution development.</li><li>Maintain accurate customer records and update the CRM system.</li><li>Monitor market trends, competitor activities, and customer requirements.</li><li>Participate in exhibitions, seminars, technical workshops, and customer events.</li><li>Achieve assigned sales targets and KPIs after the training period.</li><li>Prepare weekly sales activity reports and submit them to the reporting manager.</li><li>Ensure compliance with company policies and professional ethics.</li></ul>Products &amp; SolutionsThe trainee will receive training on one or more of the following:<ul><li>PLC (Programmable Logic Controllers)</li><li>HMI (Human Machine Interface)</li><li>SCADA Systems</li><li>Variable Frequency Drives (VFDs)</li><li>Servo Drives &amp; Motion Control</li><li>Industrial Sensors</li><li>Instrumentation</li><li>Industrial Networking</li><li>Control Panels (MCC, PCC, PLC Panels)</li><li>Energy Management Solutions</li><li>Industrial IoT (IIoT)</li><li>Industrial Automation Software</li></ul>Qualifications<ul><li>Bachelor's Degree in Electrical Engineering, Electronics Engineering, Mechatronics Engineering, Automation Engineering, or a related discipline.</li><li>Fresh graduates are encouraged to apply.</li><li>Candidates with up to 1 year of relevant experience may also be considered.</li></ul>Required SkillsTechnical Skills<ul><li>Basic understanding of PLC, HMI, SCADA, and industrial automation concepts.</li><li>Knowledge of electrical control systems and industrial instrumentation.</li><li>Ability to interpret electrical drawings and technical documents.</li><li>Proficiency in Microsoft Office applications.</li><li>Familiarity with AutoCAD or EPLAN will be an advantage.</li></ul>Work Location: In person

Trainee Automation Sales Engineer

BMA Investment Advisors

About the RoleWe are seeking a dynamic and results-driven Team Lead &ndash; Call Center to lead our Inbound and Outbound Call Center team. The ideal candidate will be responsible for supervising customer service representatives, ensuring exceptional customer experience, driving team performance, and maintaining service quality.Key Responsibilities<ul><li>Lead, supervise, and motivate a team of Customer Service Representatives.</li><li>Team Lead has to build their own team of Customer Service Representatives.</li><li>Manage daily inbound and outbound call center operations.</li><li>Monitor team performance against KPIs, SLAs, and quality standards.</li><li>Conduct regular coaching, feedback, and performance reviews.</li><li>Handle customer escalations and ensure timely resolution of complaints.</li><li>Train, onboard, and mentor new team members.</li><li>Ensure compliance with company policies, procedures, and quality standards.</li><li>Prepare daily, weekly, and monthly operational reports.</li><li>Monitor call quality and identify opportunities for process improvements.</li><li>Foster a positive, collaborative, and high-performance team culture.</li><li>Coordinate with internal departments to ensure seamless customer service.</li><li>Drive customer satisfaction, productivity, and continuous service improvement.</li></ul>RequirementsEducation<ul><li>Bachelor's degree in Business Administration, Management, Marketing, or a related discipline.</li></ul>Experience<ul><li>Minimum 3&ndash;5 years of experience in Customer Service or Contact Center Operations.</li><li>At least 1&ndash;2 years in a Team Lead or Supervisory role.</li><li>Mandatory experience in an Asset Management Company Experience managing both Inbound and Outbound Call Center operations.</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have? </li><li>Current/ Last salary range </li><li>Expected Salary </li><li>Notice Period </li></ul>Work Location: In person

Team Lead – Call Center

Explore 58+ Customer service manager in Karachi this August. Find roles across top companies and apply now to boost your career.