customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

sales manager

customer service executive Jobs in Karachi

customer service executive

customer service manager

THESKINFIT

About TheSkinFitTheSkinFit is a fast-growing e-commerce brand offering authentic cosmetics and lifestyle product line. We&rsquo;re seeking a Customer Support, Order Operations &amp; After-Sales Manager to lead and optimize the complete customer journey from customer engagement to order placement to post-delivery service through process design, technology, and data-driven decisions.Role OverviewThis role combines customer experience leadership with operational and technical oversight. The manager will own all support operations, order management systems, logistics coordination, and post-sale processes &mdash; ensuring performance excellence through measurable KPIs like CSAT, Order-to-Delivery Ratio, R.R (Resolution Rate), and Return/Refund Turnaround Time.Key Responsibilities<ul><li>Lead multi-channel support (chat, email, WhatsApp, phone) ensuring SLA compliance and high CSAT.</li><li>Oversee complete order lifecycle &mdash; from placement, processing, and dispatch to delivery confirmation.</li><li>Integrate and manage tools such as ERP/OMS, and Courier APIs.</li><li>Collaborate with Warehouse, Supply Chain &amp; Logistics for real-time dispatch monitoring.</li><li>Manage returns, replacements, and refunds through structured workflows and escalation paths.</li><li>Implement KPI dashboards (Google Data Studio, Power BI) to track CSAT, dispatch time, and resolution rates.</li><li>Optimize workflows using automation, tagging, and CRM triggers to reduce manual interventions.</li><li>Develop scalable SOPs for support, order ops, and after-sales; ensure compliance and process accuracy.</li><li>Identify gaps via data audits and recommend system/process enhancements.</li><li>Build, train, and performance-manage a cross-functional support and operations team.</li></ul>Requirements<ul><li>Bachelor&rsquo;s in Business, Supply Chain, or related field (MBA preferred).</li><li>4+ years of experience in E-commerce Operations, Customer Service, or After-Sales Management.</li><li>Proficiency in Shopify, CRM/OMS systems (Zoho, Zendesk, Salesforce), and Excel/BI reporting tools.</li><li>Strong understanding of logistics APIs, ticketing automation, and process optimization.</li><li>Proven track record in KPI improvement and workflow design.</li></ul>Job Type: Full-timePay: Up to Rs100,000.00 per monthExperience:<ul><li>Leading/Supervising Customer Support team: 2 years (Preferred)</li><li>Leading/Supervising Operations for E-Commerce: 2 years (Preferred)</li></ul>Work Location: In person

E-commerce Customer Experience & Fulfillment Manager

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
7 year</div></div></div></div><div>
Job Description<div>
Role Overview:
As the Senior Manager Buyer Operations - Daraz Group, you will lead the performance, strategy and process improvement efforts for buyer-side customer service operations. This role requires strong leadership, deep analytical insight, and experience in managing in-house, BPOs and cross-functional teams to deliver exceptional customer experience in line with Daraz's service standards. You will be responsible for driving operational excellence, ensuring SLA/KPI achievement, and owning the end-to-end execution of initiatives aimed at enhancing buyer satisfaction.
Key Responsibilities:
 Lead and manage end-to-end buyer-side operations for Daraz Group, ensuring alignment with regional and organizational goals.
 Own KPIs and SLAs governance across BPO partners and internal teams; drive accountability for performance outcomes.
 Build strong working relationships with BPOs to ensure consistent delivery and quick resolution of operational issues.
 Analyze customer experience data and operational metrics to identify improvement opportunities and implement strategic action plans.
 Drive process optimization initiatives to enhance service quality, reduce TAT, and improve customer satisfaction.
 Collaborate closely with regional operations, quality, training, and product teams to deliver seamless, high-impact support experiences.
 Lead planning and implementation of special projects, pilots, or change management efforts in Buyer Ops.
 Lead Projects for Customer Service enhancement, optimization and efficiency improvements across the board.
 Actively participate in product launches, adding inputs from buyer facing perspective and ensure smooth implementation.
 Prepare and present comprehensive reports, business reviews, and performance insights to senior management.
 Ensure compliance with SOPs, contracts, and service standards agreed with BPOs.
 Mentor and coach team members to build future leadership and maintain high performance.</div></div><div>
Position Requirement<div>
Requirements:
 Bachelor's degree in Business, Operations, or a related discipline; Masters preferred.
 7&ndash;10 years of experience in customer service operations, with at least 4 years in a leadership role.
 Proven experience in managing multiple in-house ventures, large-scale BPO teams and driving operational KPIs and SLAs.
 Strong communication, stakeholder management, and problem-solving skills.
 Advanced analytical ability; proficiency in Excel, SQL is a plus.
 Demonstrated ability to lead cross-functional initiatives in a fast-paced environment.
 Results-oriented with a track record of delivering measurable improvements in customer operations.
Preferred Skills:
 Experience in buyer-side operations within an e-commerce or digital platform.
 Familiarity with customer journey mapping, transactional communications, &amp; mindset of going above &amp; beyond for customer satisfaction.
 Knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
 Exposure to CX tools like Zendesk, Salesforce, or in-house CRM systems.</div></div></div>

Daraz PK-Senior Manager Buyer Operations-Customer Care

HSK Digitronix Technologies

Job DescriptionPosition: Customer Service Development Location: Gulshan-e-Iqbal, Karachi Employment Type: Full-Time Salary: 30,000 &ndash; 40,000 per year + commission in dollars+ daily bonusesAbout the RoleWe are hiring for the position of Customer Service Development. The role involves interacting with clients, resolving inquiries, and improving overall customer satisfaction. Candidates must be confident, motivated, and ready to work in a fast-paced environment.Shift Options<ul><li>Females Shift: 6:00 PM &ndash; 1:00 AM</li><li>Males Shift: 6:00 PM &ndash; 3:00 AM</li></ul>Key Responsibilities<ul><li>Communicate with customers through calls/messages</li><li>Handle inquiries and provide accurate information</li><li>Maintain follow-ups and customer satisfaction</li><li>Update records and system data</li><li>Achieve daily and weekly performance targets</li></ul>Compensation<ul><li>Base Salary: 30,000 &ndash; 40,000 yearly</li><li>Commission: Performance-based, unlimited potential</li><li>Daily Bonuses: Based on performance &amp; attendance</li></ul>Qualifications<ul><li>Minimum education: Matric/Intermediate</li><li>Strong English communication skills are required for all candidates</li><li>Good interpersonal and customer-handling skills</li><li>Target-driven and motivated</li><li>Customer service/call center experience is a plus, but not mandatory</li></ul>Benefits<ul><li>UnPaid training</li><li>Daily bonuses &amp; monthly incentives</li><li>Career growth and promotion opportunities</li><li>Friendly and supportive work environment</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

customer service development

HR Ways

About the job CSR HeadAbout the job Head of Customer Service DepartmentAbout the company we're hiring for Currently: &#65279;&#65279;Hiring one of our top consulting firm for Real Estate in Karachi.Job Description:The Head of Customer Services is responsible for developing and leading the companys customer service strategy to ensure superior client satisfaction throughout the customer journey from booking and handover to after-sales support. This role ensures that customer concerns are handled efficiently, service standards are maintained, and the companys reputation for excellence is consistently upheld.The ideal candidate is a dynamic leader with strong communication, problem-solving, and organizational skills, preferably with experience in the real estate or development sector.Key Responsibilities:<ul><li>Leadership &amp; Strategy</li></ul>&middot; Develop and implement a customer service strategy aligned with the companys vision and business goals.&middot; Lead, train, and motivate the customer service team to deliver outstanding service experiences.&middot; Establish service quality standards, policies, and procedures to ensure consistency and professionalism.<ul><li>Customer Relationship Management</li></ul>&middot; Build and maintain strong relationships with clients to enhance customer loyalty and retention.&middot; Handle high-profile or escalated customer complaints and ensure prompt resolution.<ul><li>&middot; Oversee client communication across all touchpoints calls, emails, social media, and in-person visits.</li><li>Operations &amp; Process Management</li></ul>&middot; Ensure timely and accurate responses to all customer inquiries and issues.&middot; Implement customer feedback mechanisms to identify improvement areas.&middot; Collaborate with sales, finance, technical, and legal departments to resolve client concerns effectively.&middot; Oversee the handover and post-handover support processes in coordination with project teams.<ul><li>Performance &amp; Reporting</li></ul>&middot; Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.&middot; Generate monthly and quarterly reports on service quality, customer feedback, and team performance.&middot; Analyze trends and propose initiatives to enhance customer experience.<ul><li>System &amp; Technology</li></ul>&middot; Supervise the use of CRM systems to track customer interactions and maintain updated records.&middot; Recommend and implement digital tools or automation to improve service delivery efficiency.<ul><li>Team Development</li></ul>&middot; Hire, train, and mentor customer service officers and executives.&middot; Foster a positive, empathetic, and performance-driven team culture.Conduct regular coaching sessions and workshops on communication and client handling.Requirements:<ul><li>Years of Experience (with Industry preference if any): 5-7 years of relevant experience in customer service or client relations, with at least 3 years in a leadership role.</li><li>Experience in real estate, development, or property management is highly preferred.</li><li>Minimum Qualification: Bachelors degree in Finance, Business Administration, Accounting, or related field</li><li>(Masters preferred)Age Requirement: 20 to 40 age</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree or above</li></ul>Other Details:Work Mode: Onsite KarachiExperience: &#65279;5+ yearsDays: &#65279;Monday to SaturdayTiming: 10 am - 8 pm (8 hours)About HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

CSR Head

SNS Shipping Agency

We are looking for a Customer Service Executive who will handle customer inquiries, resolve issues, and ensure a smooth and positive customer experience. The ideal candidate should have excellent communication skills and a strong customer-first mindset.Key Responsibilities<ul><li>Handle inbound and outbound customer calls, emails, and chat inquiries</li><li>Provide accurate information about products/services</li><li>Resolve customer problems efficiently and professionally</li><li>Maintain customer records in CRM or internal systems</li><li>Follow up with customers to ensure issue resolution</li><li>Coordinate with internal teams (sales, technical, billing)</li><li>Meet performance KPIs (response time, resolution rate, customer satisfaction)</li><li>Escalate complex issues to the supervisor</li></ul>Required QualificationsBachelor's DegreeFreshers can also apply.Age Limit: 19-25Job Type: Full-timeWork Location: In person

CUSTOMER SERVICE EXECUTIVE

An Nafay Associates

Job DescriptionResolve customer complaints and warranty cases received by phone, mail, email, fax, and social media. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.Duties and Requirements of After Sales Complaint Officer1. Attend calls or read messages by social media of customer complaints, and warranty issues.2. Handle customer complaints &amp; issues promptly and accurately3. Assist customers with after-sales service issues (spare parts &amp; repairs)4. Provision of advice on any arising questions and the recommendation of upselling services.5. Record customer complaints6. Liaise closely with pertinent departments to resolve the issue7. Assign jobs to field engineers8. Track technical staff for resolution of the complains9. Arrangements of required parts for complaints10. Collection of payments received by technical field staff11. Excellent customer service skills12. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude13. Minimum qualification Intermediate14. Proficient in MS Office applications (Word &amp; Excel)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CUSTOMER SERVICE OFFICER

Emirates Talent Solution

Position Title: Customer Relations Executive Industry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob OverviewA renowned property development firm in Karachi is seeking a Customer Relations Executive to manage client communications, handle property inquiries, and deliver an exceptional customer experience throughout the sales and post-sales journey.The ideal candidate will have 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, demonstrating strong communication skills, a polished demeanor, and the ability to manage high-profile clients with professionalism and discretion.Key ResponsibilitiesClient Relationship Management<ul><li>Serve as the main point of contact for all client interactions, ensuring prompt and courteous communication.</li><li>Build and sustain long-term relationships with both new and existing clients.</li><li>Arrange property viewings, meetings, and timely follow-ups with the sales team.</li><li>Share accurate information regarding payment schedules, project progress, and documentation.</li></ul>Post-Sales Coordination<ul><li>Assist clients through booking, documentation, and property handover processes.</li><li>Coordinate with finance and legal departments to ensure smooth and efficient transactions.</li><li>Maintain detailed client records, feedback, and correspondence for service improvement.</li></ul>Administrative Support<ul><li>Prepare and manage client files, agreements, and periodic reports.</li><li>Assist sales and marketing teams with communication materials and client coordination.</li><li>Collaborate with management to enhance client satisfaction and service quality.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related discipline.</li></ul>Experience:<ul><li>5&ndash;7 years of proven experience in customer relations, client servicing, or sales coordination&mdash;preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication skills in English and Urdu.</li><li>Strong client-handling, negotiation, and conflict-resolution abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint) and CRM software.</li><li>Highly organized, confident, and adept at multitasking.</li><li>Presentable, courteous, and professional in demeanor.</li></ul>Compensation &amp; Benefits<ul><li>Attractive salary package based on experience.</li><li>Performance-based incentives and bonuses.</li><li>Opportunities for professional growth and skill development.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

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