customer support executive Jobs in Karachi

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customer service manager

Al Ameen Industries

Job Title: Maintenance Manager / After Sales Service CoordinatorCandidate Background: EngineeringJob SummaryWe are seeking a proactive and organized Maintenance Manager / After Sales Service Coordinator to manage customer support activities after equipment delivery and installation. The role involves coordinating service schedules, handling customer complaints, ensuring timely resolution of technical issues, and supporting the service team to maintain high customer satisfaction standards.The ideal candidate should have strong coordination skills, technical understanding of industrial equipment, and the ability to communicate effectively with customers and internal teams.Key Responsibilities<ul><li>Coordinate after-sales service activities including installation support, breakdown service, preventive maintenance, and spare parts supply</li><li>Act as the primary point of contact for customers regarding service-related inquiries</li><li>Receive, log, and track service complaints and ensure timely closure</li><li>Schedule service engineers and technicians based on urgency and location</li><li>Coordinate with production, stores, and procurement for spare parts availability</li><li>Maintain service records, warranty claims, and service history documentation</li><li>Follow up with customers to ensure service satisfaction</li><li>Prepare service reports, performance summaries, and KPI tracking</li><li>Support AMC (Annual Maintenance Contract) management and renewals</li><li>Ensure compliance with company service standards and response time targets</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Mechanical, Electrical, Industrial Engineering, or Business Administration</li><li>5 years of experience in after-sales service, preferably in industrial machinery or equipment manufacturing</li><li>Strong understanding of industrial equipment and technical terminology</li><li>Good command of MS Office (Excel, Word) and ERP systems</li><li>Strong communication and customer-handling skills</li></ul>Key Skills<ul><li>Service coordination &amp; scheduling</li><li>Team Management</li><li>Customer relationship management</li><li>Complaint handling &amp; problem resolution</li><li>Documentation &amp; reporting</li><li>Time management and multitasking</li><li>Basic technical troubleshooting understanding</li></ul>Preferred Attributes<ul><li>Experience in fabrication or industrial equipment manufacturing sector</li><li>Knowledge of warranty management and spare parts logistics</li><li>Ability to work under pressure and manage multiple service cases simultaneously</li></ul>Reporting ToHead of DepartmentJob Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Maintenance Manager

Dawlance

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
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 Look over the daily operations and performance of AWS. Also, maintain control over the employees in the AWS for the pursuit of quality service.
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 Attend to the complaints of customers; direct relevant employees to resolve complaints. Also, maintaining check &amp; balance of all system documents and in case of any error, take corrective measures with the consultation of the Branch Manager.
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 Ensuring that once a complaint has been attended to and rectified by Dawlance technical service officers, the same fault should not be reported.
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 Maintain conducive relations with dealers and franchises to ensure they add value to the business. Also, to ensure that all the reports of Branch/Franchises (Revenue, Satisfaction, Quality, warranty issues, and trainings) are sent to the Branch Manager.
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 To ensure employees are well aware of health and safety precautions.
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 To control warranty, costs, expenses, revenue generation, and monitor &amp; analyze the quality improvement services.
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 Monitor daily collections, reconciliation, and deposits in the bank, and report daily tothe Branch Manager.
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 To ensure the branch runs smoothly and policies &amp; regulations made by upper management are properly implemented &amp; practiced.
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 To guide the actions of employees and ensure that key performance indicators (KPIs) are met and SOPs are followed.
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 To perform any job or task assigned by the Branch Manager.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 Education:
 
 
 
 Undergraduate Engineer - having 1-2 years of experience in the relevant field
 
 
 
 
 
 
 Skills:
 
 
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 Strong interpersonal skills
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 Complaint handling tactics
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 Technical knowledge of the products
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 Education in industrial, mechanical, or electric engineering
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 Functional experience
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 </ul>
 
 
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Assistant Service Manager

Dany Technologies

Job Summary:We are looking for a proactive and performance-driven Deputy Manager &ndash; Customer Experience to lead and optimize the outbound ordering confirmation process. This role is responsible for ensuring timely order verification, reducing cancellations, improving conversion rates, and delivering a seamless customer interaction experience.The ideal candidate will combine leadership, operational efficiency, and strong customer communication skills to drive measurable results.Key Responsibilities:Oversee and manage the outbound order confirmation team.Ensure all online and COD orders are verified within defined SLAs.Monitor call quality, productivity, and confirmation conversion rates.Reduce order cancellations and RTO (Return to Origin) through effective verification strategies.Develop scripts and communication standards to enhance customer engagement.Train, coach, and mentor team members to maintain service excellence.Analyze daily/weekly performance metrics and prepare management reports.Coordinate with Operations, Logistics, and Sales teams to resolve order-related issues.Handle escalated customer concerns professionally and efficiently.Implement process improvements to enhance operational efficiency.Required Qualifications &amp; Experience:Bachelor&rsquo;s degree in Business Administration or related field.3&ndash;5 years of experience in Customer Experience / Call Center Operations (Outbound preferred).Minimum 1&ndash;2 years in a supervisory or assistant managerial role.Strong understanding of e-commerce order lifecycle.Excellent communication and conflict-resolution skills.Experience with CRM systems and reporting tools.Job Type: Full-timeWork Location: In person

Deputy Manager – Customer Experience (Ordering Confirmation – Outbound)

Sybrid Careers

<div>
 
 About The Role
 
 
 
 We are hiring an
 
 Assistant Manager
 
 to support our call center operations. This role is ideal for a proactive professional with experience in telecom or technical campaigns, who can coordinate teams and ensure smooth operational execution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Support daily call center operations
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 Monitor team performance and ensure service quality
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 Assist in reporting and campaign management
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 Support the Manager in achieving KPIs and operational goals
 
 
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 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
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 3&ndash;4 years of relevant call center experience (telecom or technical campaigns preferred)
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 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
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 Strong coordination and analytical skills
 
 
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 </ul>
 
 Benefits
 
 
 
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 Competitive salary package
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 Growth and leadership development opportunities
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 Collaborative and professional work environment
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 </ul>
</div>

Assistant Manager – Call Center Operations

PTCL.Official

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 
 
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 Be Resilient
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 Think Big
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 Win Every Battle
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 Value Success
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 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 Executive Customer Operations (Pak Capital-II KHI) KTR-II is responsible to ensure the availability and reliability of customer services, and timely restoration of complaints while maintaining KPIs.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
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 Supervise and support the daily operations of the customer service team to ensure high performance and compliance with service standards.
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 Monitor key performance indicators (KPIs) such as response time, resolution time, customer satisfaction.
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 Handle escalated customer complaints and resolve complex service issues with a solution-oriented approach.
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 Collaborate with cross-functional teams (sales, technical, store) to ensure seamless customer interactions and service continuity.
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 Generate regular reports on customer operations performance and recommend actionable improvements.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 <ul>
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 BS/BE/BSc. Engineering is required.
 </li>
 </ul>
 
 
 
 
 
 Qualification
 
 
 
 
 
 <ul>
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 2 to 3 Years of relevant experience
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 </ul>
 
 
 
 
 
 Competencies:
 
 
 
 
 
 <ul>
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 FTTH
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 GPON
 </li>
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 CRM
 </li>
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 Ticketing Tools
 </li>
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 Team management
 </li>
 </ul>
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
</div>

Executive Customer Ops Pak Cap-II KHI

Sastaticket.pk

We are looking for Customer Service Executives who are passionate about delivering outstanding service and helping travelers plan memorable experiences. This role is suitable for bachelor's students, fresh graduates, as well as experienced professionals in customer service, support, or travel-related roles.In this position, you will guide customers throughout their journey &mdash; from providing accurate travel information to booking arrangements and resolving post-booking concerns. Depending on experience level, you will also handle more complex queries, escalations, and contribute to process improvements. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.We have multiple openings across junior to mid-level, as well as mid to senior-level positions.Key Responsibilities<ul><li>Manage incoming customer calls and provide professional, timely assistance.</li><li>Guide customers step-by-step through the booking process.</li><li>Handle cancellations, refunds, rebookings, and other changes, ensuring records are accurately updated in the system.</li><li>Resolve customer concerns efficiently, including complex or escalated cases (for mid-level role).</li><li>Understand customer preferences and recommend suitable travel options or packages.</li><li>Follow up with customers to confirm updates and ensure satisfaction.</li><li>Address complaints empathetically and provide effective solutions or alternatives.</li><li>Keep customers informed about current promotions, offers, and services.</li><li>Work toward first-contact resolution and customer satisfaction targets.</li><li>Maintain accurate documentation and ensure compliance with company policies.</li><li>Stay updated on company products, policies, and service-related changes.</li><li>Support junior team members and contribute to team performance improvement initiatives.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (completed or in progress).</li><li>0&ndash;7 years of experience in customer service, support, call center, or travel-related roles.</li><li>Strong verbal and written communication skills.</li><li>Excellent interpersonal skills with a customer-first mindset.</li><li>Ability to handle a fast-paced work environment and manage multiple tasks effectively.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Basic understanding of travel services, booking systems, or CRM tools is a plus.</li><li>Proven ability to handle escalations and deliver performance targets.</li></ul>We Offer<ul><li>Market-competitive salary</li><li>Monthly incentives</li><li>Medical coverage for self &amp; dependents</li><li>Company stock sharing plan</li><li>Gratuity</li><li>Annual travel allowance</li><li>Pick &amp; drop facility for females</li><li>Opportunity to work in a collaborative, innovative environment</li><li>Continuous learning and professional development opportunities</li></ul>LocationKarachi (On-Site)If you are interested in building your career in customer service and growing within a dynamic and supportive environment, we encourage you to apply.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Executive

HSK Digitronix Technologies

Job Position: Customer Service Representative (CSR) &ndash; Night Shift Job Type: Call-based jobCompany: Fortune Tech Industry: Vehicle Transportation &amp; Logistics (USA Market)Fortune Tech is hiring Customer Service Representatives for our transportation services operations. We work across the US and coordinate vehicle transportation from one location to another.Job Responsibilities:<ul><li>Handle inbound and outbound calls with US clients and carriers</li><li>Coordinate vehicle transportation orders across the USA</li><li>Communicate with carriers, drivers, and customers on calls and messages</li><li>Provide customer support and shipment updates</li><li>Track pickups and deliveries</li><li>Handle daily dispatch and coordination activities</li></ul>Required Skills:<ul><li>Good English communication skills (spoken and written)</li><li>Comfortable working in a call-based environment</li></ul>Work Location: Gulshan-e-Iqbal , Block 3 , near Disco Bakery, KarachiWorking Hours (Ramadan Schedule):<ul><li>8:00 PM to 4:00 AM</li><li>(for females timings: 8:00 PM to 1:00 AM)</li></ul>Working hours <ul><li>6:00 PM to 3:00 AM</li><li>(for females timings : 6:00 PM to 1:00 AM)</li></ul>Salary Package:<ul><li>PKR 35,000 &ndash; 40,000 per month</li><li>Commission in USD Dollars</li><li>Daily hand-cash</li></ul>Important Notes:<ul><li>This is a call-based job.</li><li>We do not provide any conveyance / pick &amp; drop facility.</li><li>No conveyance will be provided for female candidates as well.</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>Do you have good english communication skills?</li><li>Are you able and willing to work in night shift from 6PM-3AM?</li><li>Can you manage your own conveyance to gulshan e iqbal block 3 ?</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer service executive

Explore 932+ Customer service manager in Karachi this March. Find roles across top companies and apply now to boost your career.