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customer service manager

HRCONSOL

HRCONSOL is Hiring | Manager-Customer Care ServiceWe are hiring for a leading Skin Care &amp; Food Supplement Company based in DHA Phase VI, Karachi.Duty Timings: 09:00 AM &ndash; 06:00 PMDays: Monday to FridaySalary Range: PKR 100,000 &ndash; 150,000Location: DHA Phase VI, KarachiKey Responsibilities:- Lead day-to-day operations of the customer service team- Communicate empathetically with customers, resolving inquiries, issues, and complaints- Provide product expertise and personalized skincare advice- Monitor and analyze customer feedback to drive improvements- Train and develop team members to ensure top-notch service delivery- Maintain a customer-focused and solution-oriented approach- Guide and motivate the team to achieve service excellenceQualification:- Graduate/Master&rsquo;s from a reputable university/collegeExperience:- 3&ndash;5 years of experience in Customer Service- Preference for candidates from Skincare, Beauty Products, or Food Supplements industriesApply at: jobs@hrconsol.comFemales are strongly encouraged to apply.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager-Customer Care Service

SJS INTERNATIONAL Industries

We are a leading battery manufacturing company - Alaska Battery seeking a skilled and proactive Assistant Manager &ndash; After Sales to oversee service operations, ensure customer satisfaction, and strengthen dealer support across Karachi and Hyderabad.Key Responsibilities:<ul><li>Manage and improve after-sales service operations across assigned regions</li><li>Lead and train service teams to ensure timely, quality support</li><li>Develop and maintain strong relationships with dealers and distributors</li><li>Monitor warranty claims, service quality, and customer feedback</li><li>Implement service policies and process improvements for efficiency</li><li>Conduct periodic service audits and provide actionable insights</li><li>Coordinate with sales teams to enhance overall customer experience</li></ul>What We&rsquo;re Looking For:<ul><li>Bachelor&rsquo;s degree or DAE in Mechanical/Electrical Engineering, Business, or related field</li><li>5+ years of experience in after-sales/service operations (automotive/manufacturing preferred)</li><li>Strong leadership, problem-solving, and communication skills</li><li>Willingness to travel between Karachi and Hyderabad as needed</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthWork Location: In person

Assistant Manager After Sales

KUZ TECH (SMC) PVT LTD

<ul><li>Job Title: Customer Support Head (Australian Client Support)</li><li>Location &amp; Job Type : Karachi (Full time &amp; On-site)</li><li>Salary: PKR 150,000 &ndash; 200,000 per month.</li><li>Timings: 4:00 AM to 1:00 PM (You must be flexible in case of any future changes).</li><li>Working Days: Monday to Saturday (Half-day on Saturday)</li></ul>About the Role:Kuz Tech (SMC-PVT) LTD. is seeking a dynamic and experienced &ldquo;Head of Customer Support&rdquo; to lead and manage our customer support operations for Australian clients.This hiring is for our sister company &ndash; Phonebot, a refurbished tech company based in Melbourne, Australia, with strong market presence in Dubai &amp; Australia. We specialize in mobile phones and gadgets, and serve customers around the globe.Key Responsibilities:<ul><li>Lead the Customer Service department with a focus on operational excellence and customer satisfaction</li><li>Manage escalated communication with third parties (e.g., PayPal, banks, service providers, courts)</li><li>Oversee daily customer service operations, including:</li></ul>&ndash; Chat support (Facebook, WhatsApp, website chat) &ndash; Phone calls &ndash; Email communication &ndash; Managing FB Marketplace IDs &ndash; Coordination via Microsoft Team.<ul><li>Handle escalated customer cases, returns, and order amendments.</li><li>Coordinate between developers, payment systems, the CS team, and finance for dispute resolution.</li><li>Monitor and manage reviews across Google, Product Review, IO Review, and Trustpilot.</li><li>Extract, analyze, and report on missing/unsuccessful and refunded orders</li><li>Generate and evaluate campaign data for review and reporting</li><li>Oversee the &ldquo;iPhones into Cash&rdquo; project, including order flow, shipping, and team coordination.</li><li>Evaluate new tools and technologies, and prepare presentations for senior management</li><li>Manage ad hoc support, including:</li></ul>&ndash; Coordinating with talent agencies and exhibition partners (e.g., Gitex, Mobile Disrupt) &ndash; Providing executive-level intervention for high-priority issues &ndash; Ensuring global order alignment and issue resolutionRequirements:<ul><li>Experience: Minimum 5&ndash;6 years in customer service, with at least 3 to 4 years in a team lead or supervisory role.</li><li>Strong understanding of e-commerce operations (returns, reviews, customer escalations).</li><li>Excellent communication and conflict resolution skills.</li><li>Proficient in tools like Microsoft Teams, CRM platforms, Google Sheets/Excel.</li><li>Strong analytical skills and attention to detail.</li></ul>Perks and Benefits:<ul><li>Competitive salary package</li><li>30 Annual paid leaves</li><li>Annual bonus or Performance-based bonuses</li><li>Health insurance with spouse and children</li><li>Overtime on Pakistan's gazette holidays.</li><li>Opportunity to work with a fast-growing international e-commerce company</li><li>Exposure to global events and industry practices</li></ul>&quot;Send us your CV at hiring@kuz.com.auDon&rsquo;t forget to mention the position &ldquo;Customer Support Head&rdquo; in the subject line.&quot;Job Type: Full-timeJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in a CS Head/ Team Lead/ Manager, or Supervisor role?</li><li>Do you have experience with the Australian market clients? If not, please specify the country you&rsquo;ve worked with.</li><li>Do you have experience in the e-commerce industry? How many years of experience ?</li><li>Are you located in Karachi?</li><li>Are you available for on-site and full-time job? (Timing: 4 am to 1 pm). Monday to Saturday (Half-day on Saturday)</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>How soon you can join us? (no of days)</li></ul>Work Location: In person

CUSTOMER SUPPORT HEAD - AUSTRALIA MARKET

BYD Pakistan

<div>
 
 BYD Pakistan, Mega Motor Co, is looking for a "Training Manager" in their Customer First Department.
 
 
 
 
 
 
 Qualifications:
 
 
 
 Bachelor's degree in Engineering (Electrical, Mechanical, Automotive or equivalent)
 
 
 Certifications in Electric Vehicles (such as EV Certification, Safety Standards) are highly preferred.
 
 
 
 
 
 
 Experience:
 
 
 
 8+ years of relevant experience in the automotive industry
 
 
 
 
 
 
 Location:
 
 Karachi
 
 
 
 
 
 The incumbent will be responsible for designing and delivering comprehensive training programs on EV, PHEV, and ICE systems, including charging infrastructure, battery technology, and maintenance. This includes certifying internal and external personnel such as technicians, sales staff, and customer service representatives. They will also develop technical content such as manuals, training guides, and e-learning modules.
 
 
 
 
 
 The role involves organizing hands-on workshops and simulations to provide practical experience with EV components like motors, inverters, and BMS. Further responsibilities include the assessing of training needs, identify skill gaps, and ensuring alignment with business&rsquo; goals. Keeping training content current by tracking industry trends, new technologies, and regulations is essential.
 
 
 
 
 
 Strong technical knowledge of EV systems, diagnostics, and regulatory standards is required. The candidate must be skilled in delivering both classroom and practical training with excellent communication and instructional design abilities. Simplifying complex concepts for diverse audiences while ensuring compliance with safety and environmental standards is key to success in this role.
 
</div>

EV Training Manager - Customer First Department

Skylink Distributions (Pvt.) Ltd

Position: Customer Service OfficerWe prefer candidates from nearby areas.Job Responsibilities:&middot; Make cold calls to potential clients to promote and sell participation in events (e.g., conferences, expos, trade shows, seminars).&middot; Identify key decision-makers and build rapport to understand their event-related needs.&middot; Clearly communicate event benefits, packages, pricing, and value propositions.&middot; Maintain accurate records of calls, conversations, and outcomes using CRM or spreadsheets.&middot; Follow up on initial contacts to convert leads into confirmed participants or clients.&middot; Provide excellent customer service and handle queries related to event participation.&middot; Coordinate with internal teams (marketing, logistics, production) to ensure smooth client onboarding.&middot; Meet or exceed weekly and monthly outreach and conversion targets.&middot; Collect feedback to improve calling scripts and event positioning strategies.Other details: Good Communication skills, presentable personality and positive attitude is a mandatory requirement.Education: Graduate or intermediateExperience: At least 2 years of customer services with the renowned outsourcing companies.Share your updated profile at careers@skylinkdistribution.comJob Type: Full-timeWork Location: In person

Customer Service Officer

Dany Technologies

Requirements:- Bachelors- 3 to 4 years of relevant experience of service centres preferably in Home Appliances / Electronics Industry -Must have experience of after sales services, returns, product damages, complains, warranty claims, customer handling, problem resolution &amp; reporting. - Should have excellent communication skillsWhat we Offer?- Excellent learning &amp; growth opportunities - Market competitive salary + benefitsJob Type: Full-timeWork Location: In person

Assistant Manager Customer Support

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The pandas have embarked on an inspiring journey to serve &ldquo;Meal for Every Table&rdquo;. This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food C more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.
 
 
 Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a &ldquo;Assistant Manager, Business Analyst&rdquo; and play your part in the &ldquo;Commercial Domain".
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Analyze and automate operational workflows to improve efficiency.
 </li>
 <li>
 Develop SQL queries and use Python to automate reporting and data processing.
 </li>
 <li>
 Utilize Google Analytics and other relevant tools for data tracking and insights.
 </li>
 <li>
 Create interactive dashboards and visualizations using Tableau, Looker, or similar tools.
 </li>
 <li>
 Develop and manage ticketing systems to optimize process tracking across teams.
 </li>
 <li>
 Collaborate with cross-functional teams to drive data-driven decision-making.
 </li>
 <li>
 Create and implement data-driven solutions
 </li>
 <li>
 Work closely with business stakeholders to understand their needs
 </li>
 <li>
 Communicate findings in a clear and concise manner
 </li>
 <li>
 Stay up-to-date on the latest data analysis techniques and technologies
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in a related field (e.g., Computer Science, Statistics, Mathematics)
 </li>
 <li>
 2 - 3 years of experience in data analysis and automation.
 </li>
 <li>
 Strong SQL and Python skills
 </li>
 <li>
 Experience with data visualization tools (e.g., Tableau, Google Analytics, Looker)
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Familiar with GitHub and similar tools.
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Must have excellent analytical skills and business acumen to build strong business cases
 </li>
 <li>
 Commercially focused and consumer-centric. Demonstrated ability to convert information into clear ideas
 </li>
 <li>
 Experience working within the technology industry is a plus.
 
 
 </li>
 </ul>
 
 
 Desired Skills:
 
 
 
 
 <ul>
 <li>
 Familiarity with machine learning and artificial intelligence
 </li>
 <li>
 Experience with cloud-based data platforms (e.g., AWS, Azure, Google Cloud Platform)
 </li>
 <li>
 Experience with data mining and text analytics
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Attention to detail and accuracy
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Additional Information What does your playfield look like?
 
 
 <ul>
 <li>
 We work in a flexible but fast paced environment.
 </li>
 <li>
 We start and end with customers to deliver exceptional service.
 </li>
 <li>
 We love to innovate, prioritize, decide, and deliver.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until our targets are achieved. So, if you&rsquo;re also someone who is driven until the dream is achieved, come join us.
 </li>
 </ul>
</div>

Assistant Manager, Business Analyst

Explore 905+ Customer service manager in Karachi this September. Find roles across top companies and apply now to boost your career.