customer service representative Jobs in Karachi

customer service representative

marketing manager

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service manager

Safa Worldwide Private Limited

PLEASE NOTE! NOT ANSWERING QUESTIONS WILL RESULT IN DIRECT REJECTION OF APPLICATION EVEN IF YOU HAVE RELEVANT EXPERIENCE. Job Title: Assistant Manager &ndash; Outbound SalesAbout the RoleWe are looking for an Assistant Manager &ndash; Outbound Sales to support our international sales operations. The ideal candidate will assist in managing the sales team, handle outbound calls when required, and ensure team targets are achieved through effective leadership and communication. This role requires a mature, responsible professional who can motivate and guide a dynamic sales team.Key Responsibilities<ul><li>Assist the Sales Manager in daily team operations and performance monitoring.</li><li>Support sales representatives by handling outbound calls and guiding them on effective sales techniques.</li><li>Ensure adherence to company policies, communication standards, and sales processes.</li><li>Monitor team productivity and provide feedback to improve individual and team performance.</li><li>Participate in client interactions to ensure service quality and customer satisfaction.</li><li>Maintain regular reports on sales performance and share insights with management.</li><li>Help identify training needs and contribute to skill development initiatives.</li><li>Foster a positive, goal-driven, and ethical sales environment.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 3&ndash;5 years of experience in outbound or telesales, with at least 1 year in a supervisory or team lead role.</li><li>Excellent English communication and interpersonal skills.</li><li>Strong leadership, problem-solving, and organizational abilities.</li><li>Age requirement: 30 years or above.</li><li>Ability to work in a fast-paced, performance-oriented environment.</li></ul>What We Offer<ul><li>Competitive salary: PKR 70,000 &ndash; 90,000 + commissions (based on experience)</li><li>Monthly performance-based reviews and career growth opportunities.</li><li>Supportive and collaborative work environment.</li><li>Professional development and training support.</li></ul>Working Hours<ul><li>Monday &ndash; Friday: 2:00 PM &ndash; 11:00 PM</li><li>Saturday: 2:00 PM &ndash; 8:00 PM (Half-day)</li></ul>Additional Details:<ul><li>Job Type: Full-Time | Office-Based (khayaban- e-Shahbaz Phase 6)</li><li>Compensation: PKR 70,000 &ndash; 90,000 + Commissions per month</li><li>Location Requirement: Must be based in Karachi</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Briefly mention the campaigns you have worked in before?</li><li>Do you have on call INTERNATIONAL SALES experience in a call centre?</li><li>What's your age?</li><li>What's your residential area?</li><li>Can you manage your own transport to DHA Ph 6 chota shahbaz commercial daily?</li><li>What are you basic salary expectations?</li><li>What was your last salary?</li><li>Do you have OA levels background?</li><li>Are you employed or unemloyed? (if employed, how long is your notice period)?</li></ul>Work Location: In person

Assistant Manager Sales- UK Day time call centre

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 
 
 The Head of Contact Center will lead, manage, and optimize the operations of the bank's contact center, which includes both voice and chat support channels. The role will be responsible for ensuring exceptional customer experience, driving operational efficiency, and achieving service level targets. This position involves strategic planning, leadership, and direct management to design and execute initiatives aimed at improving customer satisfaction and supporting business growth. The role includes implementing a digital-first approach to ensure customers have effective experiences on digital self-service channels.
 
 
 
 
 Key result Areas
 
 
 
 
 
 <ol>
 <li>
 Develop and implement the contact center&rsquo;s strategic roadmap to enhance customer service quality and operational efficiency.
 </li>
 <li>
 Focus on improving the digital adoption of customer service channels and oversee overall satisfaction with experiences provided by live agents and digital platforms.
 </li>
 <li>
 Design and own digital self-service journeys like IVR, Chatbot and other digital customer service channels.
 </li>
 <li>
 Manage daily, weekly and monthly reporting for contact center and all digital channels.
 </li>
 <li>
 Lead, mentor, and manage a team of supervisors and agents to meet customer support goals.
 </li>
 <li>
 Oversee the daily operations of the contact center, including voice and chat support, to ensure effective handling of customer inquiries, complaints, and requests.
 </li>
 <li>
 Develop key performance indicators (KPIs) and service level agreements (SLAs) to monitor team performance and customer satisfaction.
 </li>
 <li>
 Work with cross-functional teams to use the voice of the customer coming at the contact center to improve channel experience, adoption, and overall product customer journeys.
 </li>
 </ol>
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 <ol>
 <li>
 Bachelor's degree in Business, Management, or a related field; Master's degree is a plus
 </li>
 <li>
 Fluent with excel and power point.
 </li>
 <li>
 Minimum of 8-10 years of experience in contact center management in a banking or financial services environment.
 </li>
 <li>
 Strong knowledge of contact center technologies, AI-Bots including CRM, telephony, and chat systems coupled with regulatory requirements.
 </li>
 <li>
 Demonstrated leadership skills with experience in managing large teams.
 </li>
 <li>
 Strong analytical skills and experience with performance metrics, reporting, and data analysis.
 </li>
 <li>
 Excellent communication and interpersonal skills, with a customer-centric mindset.
 </li>
 <li>
 Ability to work under pressure and adapt to changing business needs.
 </li>
 <li>
 Understanding of regulatory requirements related to banking customer service in Pakistan.
 </li>
 <li>
 Experience in digital customer support (e.g., chat, social media) is highly desirable.
 </li>
 <li>
 Strong understanding of the banking industry in Pakistan and customer behavior.
 </li>
 <li>
 Proficiency in both English and Urdu; knowledge of other regional languages is an advantage
 </li>
 </ol>
 
 
</div>

Head of Contact Centre (Mashreq Digital Bank of Pakistan)

S-TECH

<ul><li>Own overall relationship with assigned clients</li><li>Ensure retention and satisfaction of all assigned clients</li><li>Visit to our client for Support,</li><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul>Job Type: Full-timePay: Up to Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>support Staff: 2 years (Required)</li></ul>License/Certification:<ul><li>motorcycl (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: Remote

Customer Support/Network technician

JOFA Group

As a Customer Service Executive, you will be the main point of contact for customers, handling inquiries, complaints, and requests related to products, orders, and brand services.Key Responsibilities<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Handle order processing, exchanges, returns, and refunds.</li><li>Provide detailed product information.</li><li>Coordinate with warehouse and logistics teams to ensure timely delivery.</li><li>Maintain records of customer interactions and feedback.</li><li>Manage customer escalations with professionalism and empathy.</li><li>Support marketing and sales teams during campaigns or launches.</li><li>Monitor brand reputation on online platforms (Instagram, WhatsApp, etc.).</li></ul>Skills &amp; Qualifications<ul><li>Excellent communication and interpersonal skills.</li><li>Passion for fashion and understanding of current trends.</li><li>Problem-solving and multitasking ability.</li><li>Fluency in English</li><li>Previous experience in fashion retail, e-commerce, or luxury brands preferred.</li><li>Educational background: Bachelor&rsquo;s degree in Business, Fashion Management, or related field.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Executive – Fashion Brand

AGILE HR

Job Title: Customer Service OfficerLocation: Phase VII, DHA KarachiShift: MorningCompany: Vehicle TrackingWe&rsquo;re hiring energetic and detail-oriented individuals to join our Fleet Operations Team! You&rsquo;ll monitor vehicles via GPS, coordinate with drivers, handle alerts, and maintain fleet performance reports.Requirements:<ul><li>Bachelor&rsquo;s degree (fresh grads welcome)</li><li>0&ndash;1 year of experience in a similar role</li><li>Strong communication in English &amp; Urdu</li><li>Proficient in MS Office</li><li>Proactive and team-oriented</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Officer

Waada Digital Pvt Ltd

Shaadi.org.pk is thrilled to invite you to our Job Fair at our North Nazimabad Branch, where we&rsquo;ll be conducting WALK-IN INTERVIEWS for the following position:Position:Customer Service &amp; Matchmaking Officer Location: North Nazimabad BranchEligibility Criteria:<ul><li>Open to both males and females</li><li>Formal attire is mandatory</li><li>Basic computer skills are required</li><li>Must bring an updated CV</li><li>Age: 24+</li><li>Minimum 2 years of experience in marketing or a related field</li></ul>Interview Schedule:Wednesday, 22nd October Timing: 9:00 AM &ndash; 12:00 PMBefore You Attend:Please review our career page for more details: https://shaadi.org.pk/careerDon&rsquo;t miss this opportunity to become part of a dynamic and growing team at Shaadi.org.pk!We look forward to meeting passionate and talented professionals like you.Regards, Team HR &ndash; Shaadi.org.pkJob Type: Full-timePay: Rs75,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Service & Matchmaking Officer

Galaxy Freight Forwarding

Job Summary:<ul><li>We are seeking a proactive and client-focused professional to join our team as &lsquo;Assistant Manager &ndash; Client Services&rsquo;. </li><li>The ideal candidate will play a key role in onboarding new clients, managing existing client relationships, and leading the preparation and submission of government tenders within the transportation industry.</li><li>This role requires excellent coordination, communication, and documentation skills with a strong understanding of business operations and public sector procedures.</li></ul>Key Responsibilities:<ul><li>Lead the end-to-end client onboarding process, including documentation, coordination, and internal alignment.</li><li>Develop and maintain strong client relationships, ensuring a smooth experience from onboarding to ongoing service delivery.</li><li>Identify and pursue new business opportunities through government tenders and bids.</li><li>Prepare, compile, and submit tender documents, ensuring compliance with all technical and commercial requirements.</li><li>Collaborate with operations, finance, and legal teams to ensure all client and tender requirements are accurately met.</li><li>Maintain and update client records, tender trackers, and related databases.</li><li>Ensure timely follow-up on proposals, renewals, and performance evaluations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Supply Chain, or a related field.</li><li>2&ndash;3 years of experience in client onboarding, relationship management, or tender handling &mdash; preferably in the transportation, logistics, or freight forwarding sector.</li><li>Proven experience in preparing and submitting government tenders.</li><li>Excellent communication, documentation, and presentation skills.</li><li>Strong organizational and follow-up abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint).</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>What we offer:<ul><li>Opportunity to work with leading multinational brands.</li><li>A dynamic, collaborative, and creative work environment.</li><li>Professional growth and learning opportunities.</li><li>Competitive salary and performance-based incentives.</li></ul>Job Type: Full-timePay: Rs85,000.00 - Rs100,000.00 per monthWork Location: In person

Assistant Manager – Client Services

Explore 985+ Customer service manager in Karachi this November. Find roles across top companies and apply now to boost your career.