customer services specialist - international

receptionist

customer support executive Jobs in Karachi

customer support executive

chat support agent

customer service representative Jobs in Karachi

customer service representative

customer services specialist - international Jobs in Karachi

customer service rep

Steve’s Super Spares

Customer Service RepresentativeLocation: Karachi, Pakistan (Office-Based)Join Our Growing TeamWe are a UK-based company providing high-quality service and support to customers across the United Kingdom. As our business continues to grow, we are looking for motivated and professional Customer Service Representatives to join our Karachi office.If you have excellent communication skills, enjoy helping customers, and are comfortable working in a structured, fast-paced environment, we'd love to hear from you.The RoleAs a Customer Service Representative, you will handle inbound calls from UK customers, assist with enquiries, accurately process orders, and provide a professional customer experience. You'll receive full training on our systems and processes, including our automotive parts catalogue, so previous industry experience is not essential.This is an office-based role with clear procedures and a strong focus on accuracy and customer satisfaction.Key Responsibilities<ul><li>Answer inbound calls from UK customers.</li><li>Understand customer requirements and gather accurate information.</li><li>Use internal systems to identify the correct products and solutions.</li><li>Confirm pricing, availability, and order details.</li><li>Process customer orders accurately and efficiently.</li><li>Escalate complex enquiries when necessary.</li><li>Maintain excellent customer service standards on every call.</li><li>Follow company procedures and quality standards.</li></ul>What We're Looking For (Essential)<ul><li>Previous customer service or call centre experience is preferred.</li><li>Excellent spoken English with a clear and professional telephone manner.</li><li>Strong communication and active listening skills.</li><li>High attention to detail and accuracy.</li><li>Good computer skills, including data entry and CRM systems.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Positive attitude and willingness to learn.</li></ul>Advantageous<ul><li>Experience within the automotive/mechanical industry.</li><li>Knowledge of vehicle parts or UK vehicle registrations.</li><li>Experience using cataloguing systems such as AutoCat or TecDoc.</li></ul>Working HoursUK Business Hours<ul><li>Monday to Friday: 9:00 AM &ndash; 5:00 PM (UK time)</li><li>Saturday: 9:00 AM &ndash; 4:00 PM (UK time)</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Performance-based incentives following successful completion of probation.</li><li>Comprehensive training and ongoing support.</li><li>Company-provided laptop and headset.</li><li>Career development opportunities within a growing international business.</li><li>Friendly and professional working environment.</li></ul>Recruitment Process<ul><li>Initial screening interview</li><li>English communication assessment</li><li>Practical assessment (data entry and call handling scenario)</li><li>Final interview</li></ul>Why Join Us?We are looking for individuals who take pride in delivering excellent customer service, work well within structured processes, and are eager to learn. You'll receive full training and become part of a supportive team working directly with a successful UK business.Equal Opportunity EmployerWe are committed to creating an inclusive and diverse workplace. Applications are welcome from all qualified candidates, regardless of gender, age, disability, religion, or background. We encourage both male and female candidates to apply and are committed to providing equal opportunities based on skills, experience, and merit.Apply today and start your career with a growing international company.Application Question(s):<ul><li>What are your salary expectations?</li><li>What is your current salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative

Simply Connect

Back Office ExecutiveLocation: PECHS Block 6, Karachi (Onsite)Job Type: Full-TimeShift: Night Shift (US Hours)We are looking for a Back Office Executive to support our telecom operations by processing customer orders, updating CRM records, verifying customer information, and coordinating with internal teams to ensure timely service activation.Key Responsibilities<ul><li>Process customer orders and service requests.Verify customer information and required documents.</li><li>Update and maintain CRM records.</li><li>Coordinate with internal departments for order completion.</li><li>Follow up on pending cases and ensure timely resolution.</li><li>Perform other back-office and administrative tasks as assigned.</li><li>Fresh candidates with excellent communication skills and a strong willingness to learn are also encouraged to apply.</li></ul>Requirements<ul><li>Minimum 6 months to 1 year of experience in Telecom Lead Generation, Back Office Operations, Customer Service, Sales Support, or a related field is preferred.</li><li>Experience with CRM systems, order processing, service activation, and customer verification will be an advantage.</li><li>Good communication and computer skills.</li><li>Ability to work in a fast-paced environment.</li><li>Fresh candidates with excellent communication skills and a strong willingness to learn are also encouraged to apply.</li></ul>Interested candidates can share their CV at aatif.m.khan@gmail.com or hr@wesimplyconnect.comPay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Rate your English communication skills? rate out 10 </li></ul>Experience:<ul><li>Back office executive (call center): 1 year (Required)</li></ul>Work Location: In person

Back Office Executive

Collabrains PVT LTD

Job Title: Inbound Sales Representative | Full-Time | On-Site &ndash; KarachiBrand Republic is hiring confident and customer-focused Inbound Sales Representatives to join our growing sales team. The ideal candidate will be responsible for handling international inbound calls, understanding customer requirements, resolving inquiries, and converting incoming leads into successful sales.If you have excellent English communication skills, a persuasive personality, and enjoy interacting with customers over the phone, we'd love to hear from you.Job Details<ul><li>Position: Inbound Sales Representative</li><li>Experience Required: 1&ndash;2 Years (Preferred)</li><li>Location: P.E.C.H.S Block 06, Karachi</li><li>Shift Timings:</li><li>3:00 PM &ndash; 12:00 AM</li><li>6:00 PM &ndash; 3:00 AM</li><li>Job Type: Full-Time (On-Site)</li></ul>Key Responsibilities<ul><li>Handle international inbound customer calls professionally</li><li>Understand customer needs and recommend suitable services</li><li>Convert inbound inquiries into successful sales opportunities</li><li>Build and maintain positive customer relationships</li><li>Address customer questions and resolve concerns effectively</li><li>Follow up with leads to maximize sales conversions</li><li>Maintain accurate customer records and sales reports</li><li>Achieve individual and team sales targets</li><li>Coordinate with internal departments to ensure a seamless customer experience</li></ul>Required Skills<ul><li>Excellent spoken English with clear pronunciation and strong communication skills</li><li>Strong phone etiquette and customer service skills</li><li>Proven sales and negotiation abilities</li><li>Ability to build rapport and close sales over the phone</li><li>Strong objection-handling and problem-solving skills</li><li>Ability to work in a target-driven environment</li><li>Basic computer knowledge and familiarity with CRM systems is a plus</li></ul>Preferred Qualifications<ul><li>Experience in Inbound Sales, Call Center Sales, Customer Service, Tele-Sales, or Customer Support</li><li>Bachelor's degree in Business, Marketing, Communications, or a related field is preferred</li><li>Experience handling international customers is an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career development</li><li>Collaborative and supportive work environment</li></ul>Work Location: In person

Inbound Sales Representative | Full-Time | On-Site

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 </li>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
 <li>
 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
 <li>
 Familiarity with industry practices and professional standards.
 </li>
 <li>
 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
 <li>
 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
 <li>
 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Support Executive

Optix Pakistan Pvt Ltd

The Sales Executive is responsible for generating new business opportunities, achieving sales targets, and maintaining strong customer relationships. The role involves identifying prospective customers, conducting sales presentations, closing deals, and ensuring excellent customer service to maximize revenue growth.Pay: From Rs40,000.00 per monthWork Location: In person

Sales Requisition Executive

FrieslandCampina

Beschrijving van de vacature
 Functietitel: Manager Customer Services
 Vacaturelocatie (kort): Karachi Ho, PAK, 75600
 
Discipline: Sales & Marketing
 Career Site Contract Hours: 32-40
 #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Solliciteer direct
 Koptekst voor beschrijving van de vacature: We are seeking an experienced Senior Customer Services Manager to lead customer service operations, drive process excellence, and ensure compliance with organizational policies and internal controls. The role is responsible for budget planning and management, SOP enhancement, cross-functional coordination, audit and ICF compliance, and delivering high-quality customer service while supporting the achievement of organizational and business objectives.
 Beschrijving van de vacature: The Senior Customer Services Manager is responsible for leading customer service operations by ensuring service excellence, operational efficiency, and compliance with organizational policies. The role includes budget planning and management, developing and improving Standard Operating Procedures (SOPs), overseeing customer appointment processes, and monitoring budget utilization in accordance with approved SOPs and authorization levels. The position ensures close cross-functional alignment and effective coordination with internal departments to support seamless operations, resolve departmental matters, and achieve organizational objectives. Additionally, the role is responsible for ensuring compliance with Internal Control Framework (ICF) requirements within sales functions, facilitating successful internal and external audits, and driving continuous process improvements to enhance customer satisfaction and operational performance.
 Voettekst voor beschrijving van de vacature: This position reports to the Head of Sales Operations – Dairy. To ensure the effective execution of all functional responsibilities and business objectives, the role is supported by a dedicated team structured to facilitate efficient operations, cross-functional coordination, and the successful delivery of departmental goals.Qualifications, Experience & Competencies: MBA, MPA, or Bachelor's degree in Business Administration, Management, Marketing, or a related discipline, with 8–10 years of progressive experience in customer services, sales operations, or sales support, including managerial responsibilities. The incumbent should possess a sound understanding of sales management practices, customer service operations, budget planning and control, SOP development, and compliance with internal controls and audit requirements. The role requires strong leadership, analytical thinking, and organizational capabilities, coupled with excellent follow-up, coordination, stakeholder management, presentation, and communication skills. Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook, is essential. The ideal candidate should demonstrate the ability to effectively manage multiple priorities, foster cross-functional collaboration, support senior management in strategic and operational initiatives, and drive continuous process improvement while maintaining a high level of professionalism, accountability, and customer focus.Position is HO-Karachi Based.
 #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Solliciteer direct
 Recruiter: Jahanzeb Shoukat
 Recruiter email: Jahanzeb.Shoukat@frieslandcampina.com
 Career Site Show Contact Details Recruiter: Ja
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Waarom jij bij ons wilt werken: 
Een inspirerend doel
 
Betere voeding voor de wereld en een goed inkomen voor onze boeren, nu en voor toekomstige generaties.
 
Een coöperatieve cultuur
 
Gekenmerkt door wereldwijde samenwerking, respect en gedeeld succes.
 
Een tastbare impact
 
Ruimte voor jouw ambitie, met autonomie en een duidelijke focus.
 
Jouw groei is onze groei
 
We investeren in jouw persoonlijke en professionele ontwikkeling via trainingen en opleidingen.
 
Heb je vragen?
 
Neem gerust contact op met onze recruiter
 
✉
 careers@frieslandcampina.com
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Manager Customer Services

Explore 86+ Customer service rep in Karachi this August. Find roles across top companies and apply now to boost your career.