customer service rep

SNS Shipping Agency

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our logistics team. The ideal candidate will act as the primary point of contact for clients, ensuring smooth communication, timely shipment updates, and effective resolution of customer inquiries related to transportation and delivery services.Key Responsibilities:<ul><li>Serve as the first point of contact for customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding shipment status, delays, and delivery schedules</li><li>Coordinate with operations, warehouse, and transport teams to ensure timely deliveries</li><li>Handle customer complaints and resolve issues efficiently and professionally</li><li>Maintain records of customer interactions, transactions, and feedback</li><li>Assist in documentation related to shipping, billing, and logistics processes</li><li>Build and maintain strong relationships with clients to ensure satisfaction and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent experience</li><li>Freshers Can also apply</li><li>Proven experience in customer service, preferably in logistics or supply chain</li><li>Strong communication and problem-solving skills</li><li>Ability to work in a fast-paced environment and handle multiple tasks</li><li>Proficiency in MS Office and CRM systems</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative

Family Builders & Developers

We are looking for proactive Customer Service Representatives to join our team. In this role, you will interact with clients, address their inquiries, and ensure they have a smooth and positive experience with our company.RESPONSIBILITIES:<ul><li>Communicate with customers through calls, messages, or emails to address their questions and concerns.</li><li>Share clear and accurate details about our projects and services.</li><li>Assist customers in resolving issues while maintaining a professional and friendly tone.</li><li>Build trust and maintain long-term relationships with clients.</li><li>Keep detailed records of all customer interactions using CRM software.</li><li>Work closely with internal teams to ensure timely resolution of customer matters.</li><li>Meet assigned performance and service quality targets.</li></ul>REQUIREMENTS:<ul><li>Strong communication and interpersonal skills.</li><li>Fluency in English and Urdu, with additional regional languages considered a plus.</li><li>Ability to handle challenging situations calmly and effectively.</li><li>Basic understanding of CRM systems or willingness to learn.</li><li>Detail oriented with a customer focused approach.</li><li>Prior experience in customer support or call center roles is preferred; however, candidates with internship experience in sales or other customer centric fields are also encouraged to apply.</li></ul>Job Location: Federal B Area, Karachi, PakistanJob Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Turn Up Technologies

Job Title: Customer Support Representative (CSR) &ndash; Ticketing &amp; Client OperationsCompany: Turn Up Technologies Shift: Rotational Shift (10:00 AM &ndash; 6:00 PM or 3:00 PM &ndash; 11:00 PM)Role OverviewTurn Up Technologies is hiring a detail-oriented and service-focused Customer Support Representative (CSR) to manage client communication, ticketing workflows, and operational documentation. This role requires strong English communication skills, structured ticket handling expertise, and solid MS Excel proficiency to ensure smooth service delivery and accurate reporting.Key Responsibilities<ul><li>Manage and respond to client queries via ticketing systems, email, and chat professionally and promptly.</li><li>Log, update, track, and close support tickets with complete documentation.</li><li>Perform accurate data entry and maintain updated client records.</li><li>Prepare and manage operational reports using MS Excel (formulas, filters, sorting, basic pivot tables).</li><li>Coordinate client concerns with internal teams and ensure timely resolution.</li><li>Maintain proper follow-ups to ensure no open ticket remains unattended.</li><li>Document all customer interactions systematically.</li><li>Monitor SLAs and ensure service quality standards are met.</li><li>Maintain a professional tone while handling international clients.</li></ul>Requirements<ul><li>Excellent English communication skills (Written &amp; Verbal) &ndash; Mandatory</li><li>Proven experience as a Customer Support Representative.</li><li>Experience working with ticketing systems ( ClickUp, or similar).</li><li>Strong data entry skills with high accuracy.</li><li>Strong time management and multitasking skills.</li><li>Problem-solving mindset and structured workflow approach.</li><li>Experience dealing with international clients is preferred.</li><li>Background in IT services, web development, digital marketing, or software companies is a plus.</li></ul>Benefits<ul><li>Performance-based incentives.</li><li>Professional and growth-oriented work environment.</li><li>Clear operational structure and career development opportunities.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with rotational shifts?</li></ul><ul><li>Please mention your current and expected salary.</li></ul>Work Location: In person

ACE Marketing (Pvt) Ltd.

We&rsquo;re Hiring: Customer Care RepresentativeSalary: PKR 30,000 &ndash; 45,000 / Month Location: Gulistan-e-Johar, Block-14, KarachiAbout the RoleWe are looking for confident and motivated individuals to join our team as International Call Center Executives. In this role, you will interact with clients on a daily basis, build strong relationships, and ensure smooth communication. This position is ideal for individuals who are punctual, determined, and eager to grow in a professional environment.What You&rsquo;ll Do<ul><li>Build and maintain positive, long-term relationships with clients</li><li>Communicate effectively with international customers on a daily basis</li><li>Track and record key metrics throughout the process</li><li>Provide excellent client service and customer support</li><li>Stay updated with industry trends and competitive landscape</li></ul>Why Join Us?<ul><li>Easy and supportive work environment</li><li>No unnecessary pressure&mdash;just consistency and dedication required</li><li>Opportunity to earn competitive income and grow financially</li><li>Learn valuable communication and client-handling skills</li><li>Career growth opportunities within the company</li></ul>Skills Required<ul><li>Strong communication skills (spoken &amp; written English)</li><li>Telesales and client-handling abilities</li><li>Basic leadership and problem-solving skills</li><li>Customer service mindset</li></ul>Apply now and become part of a growing team!Job Types: Full-time, Part-timePay: From Rs35,000.00 per monthApplication Question(s):<ul><li>Are you located near Gulistan e Johar or Gulshan e Iqbal?</li></ul>Work Location: In person

Customer Care Representative - Immediate Hiring

RTW Creation

Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) &ndash; MaleLocation:RTW CREATION,Plot No. C-144, Sector-6F, Korangi Town, Karachi Job Title:Customer Service Representative (RVR &ndash; Returns &amp; Reattempts)Department:Customer Service / Logistics OperationsReports To:Team Lead / Operations ManagerJob SummaryThe Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) is responsible for handling returned shipments and coordinating reattempt deliveries. The role focuses on reducing return ratios, improving delivery success, and ensuring a smooth customer experience through effective communication with customers, riders, and warehouse teams.Key Responsibilities<ul><li>Manage cases related to returns, failed deliveries, and reattempts (RVR)</li><li>Contact customers to confirm availability, address, and delivery preferences</li><li>Schedule and coordinate reattempt deliveries with riders/logistics teams</li><li>Update order status and remarks in CRM/system accurately</li><li>Identify reasons for returns (e.g., customer not available, wrong address)</li><li>Resolve customer complaints professionally</li><li>Follow up on pending cases until successful delivery or closure</li><li>Maintain daily reports of RVR performance</li><li>Work closely with warehouse and last-mile teams</li><li>Meet KPIs such as:</li><li>Reattempt success rate</li><li>Call handling time</li><li>Case resolution time</li></ul>Required Skills &amp; Qualifications<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>0&ndash;2 years experience in customer service / call center / logistics</li><li>Strong communication skills (Urdu + basic English)</li><li>Good problem-solving and negotiation skills</li><li>Basic computer knowledge (CRM, Excel)</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce or courier/logistics companies</li><li>Knowledge of last-mile delivery &amp; COD process</li><li>Experience handling returns or complaint management</li></ul>PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (RVR – Returns & Reattempts) – Male

Fresh Basket

Fresh Basket Call Centre is looking for a friendly and experienced Customer Representative Executive to join our team. The ideal candidate should be good at handling customers and providing excellent service through calls, emails, and chat.Responsibilities:<ul><li>Answer customer calls, emails, and chat messages (inbound and outbound).</li><li>Help customers with order placement, shipment tracking, and website use.</li><li>Handle customer complaints politely and solve issues quickly.</li><li>Give correct information about our products and services.</li><li>Manage Foodpanda orders and work with the delivery team to ensure on-time delivery.</li><li>Update product details on the company website when needed.</li><li>Work with other team members to make sure customers are satisfied.</li></ul>Requirements:<ul><li>Previous experience in customer service (preferably in food, e-commerce, logistics, or call centre).</li><li>Experience handling phone calls, chat, and email support.</li><li>Good communication and teamwork skills.</li><li>Must know how to use Excel and Google Sheets.</li><li>Able to work fast and handle multiple tasks.</li><li>Good problem-solving and attention to detail.</li><li>Basic knowledge of CRM software and ticket systems is a plus.</li><li>Must be flexible to work on weekends and holidays if required.</li></ul>Other Details:<ul><li>Age Limit: 18 to 25 years</li><li>Salary: Competitive</li><li>Work Environment: Friendly and supportive</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Representative

Horizon Tech

Were hiring a Part-Time Virtual Assistant to handle incoming communications (emails/calls/messages) and support day-to-day Shopify store management, including product listings and basic store admin tasks. The ideal candidate is responsive, organized, detail-oriented, and comfortable working in Shopify.Key responsibilities:<ul><li>Monitor and respond to incoming emails promptly and professionally</li><li>Handle inbound calls (answer/return calls), take clear messages, and escalate issues when needed</li><li>Provide basic customer support: order status, shipping updates, returns/exchanges, product questions</li><li>Maintain organized records of conversations, follow-ups, and action items</li><li>Manage Shopify admin tasks: product uploads/updates (titles, descriptions, variants, pricing, SKUs, tags), collections, and inventory updates</li><li>Upload/edit product images and ensure product pages are accurate and well-formatted</li><li>Assist with basic order management (review orders, flag issues, coordinate with fulfillment/shipping as needed)</li><li>Share regular updates (daily/weekly) on inbox volume, unresolved issues, and completed store tasks</li><li>Assist employer with various tasks relating to sales, website maintenance, shipping, internal records (excel spreadsheets stored on Goggle Drive), communication with content providers and other third part service providers.</li><li>Familiar with basic management of Instagram, Facebook and Pintrest.</li></ul>Requirements:<ul><li>Prior experience as a Virtual Assistant, Customer Support Rep, or eCommerce Assistant</li><li>Shopify experience (product listing, store admin, basic order/inventory management)</li><li>Strong written and verbal communication skills (comfortable on calls)</li><li>High attention to detail and ability to follow SOPs</li><li>Ability to multitask and handle separate projects simultaneously</li><li>Strong organization, time management, and ability to prioritize tasks independently</li><li>Reliable internet connection and a quiet workspace during working hours</li></ul>Other Details:<ul><li>Job Timings: 9:00 am to 1:00 pm EST (6:00 pm to 10 pm PKT)</li><li>Office location: Off to Shahrah-e-Faisal, PECHS, Karachi</li></ul>Job Type: Part-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What will be your expected salary? </li><li>Are you comfortable working from 6:00 pm to 10:00 pm timings? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Virtual Assistant, Customer Support Rep, eCommerce Assistant: 2 years (Required)</li><li>Shopify product listing, store admin, basic order/inventory: 2 years (Required)</li><li>High attention to detail and ability to follow SOPs: 2 years (Required)</li><li>multitask and handle separate projects simultaneously: 2 years (Required)</li><li>Handle inbound calls and return calls when needed: 2 years (Required)</li><li>Update titles, descriptions, pricing, and SKUs: 2 years (Required)</li><li>Upload and edit product images accurately: 2 years (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Ecommerce Virtual Assistant (Part Time)

Explore 804+ Customer service rep in Karachi this April. Find roles across top companies and apply now to boost your career.

804 customer service rep jobs In Karachi

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Care Representative - Immediate Hiring

Customer Service Representative (RVR – Returns & Reattempts) – Male

Customer Representative

Ecommerce Virtual Assistant (Part Time)