customer service representative Jobs in Karachi

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Family Builders & Developers

We are looking for proactive Customer Service Representatives to join our team. In this role, you will interact with clients, address their inquiries, and ensure they have a smooth and positive experience with our company.RESPONSIBILITIES:<ul><li>Communicate with customers through calls, messages, or emails to address their questions and concerns.</li><li>Share clear and accurate details about our projects and services.</li><li>Assist customers in resolving issues while maintaining a professional and friendly tone.</li><li>Build trust and maintain long-term relationships with clients.</li><li>Keep detailed records of all customer interactions using CRM software.</li><li>Work closely with internal teams to ensure timely resolution of customer matters.</li><li>Meet assigned performance and service quality targets.</li></ul>REQUIREMENTS:<ul><li>Strong communication and interpersonal skills.</li><li>Fluency in English and Urdu, with additional regional languages considered a plus.</li><li>Ability to handle challenging situations calmly and effectively.</li><li>Basic understanding of CRM systems or willingness to learn.</li><li>Detail oriented with a customer focused approach.</li><li>Prior experience in customer support or call center roles is preferred; however, candidates with internship experience in sales or other customer centric fields are also encouraged to apply.</li></ul>Job Location: Federal B Area, Karachi, PakistanJob Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative

HRPSP - Your Strategic HR Partner

Job Opportunity: Customer Service Representative Location: KarachiAre you someone who genuinely enjoys helping people and creating meaningful customer experiences? Join a workplace where your communication skills are valued, your growth is supported, and your performance is rewarded.Why Join Us?<ul><li>Competitive Salary: PKR 45,000 (Base)</li><li>Performance Incentives: Earn up to PKR 15,000</li><li>Health Security: Comprehensive medical insurance</li><li>Exclusive Benefits: Complimentary internet services</li><li>Work Flexibility: Remote work options (based on performance &amp; role suitability)</li></ul>Responsibilities<ul><li>Deliver high-quality customer support with empathy and professionalism</li><li>Handle queries efficiently while maintaining premium customer experience</li><li>Build trust and long-term customer relationships</li><li>Represent the brand with confidence and clarity</li></ul>Requirements<ul><li>Educated: Minimum Intermediate (Graduates preferred)</li><li>Experienced: At least 6 months in call center (international exposure is a strong plus)</li><li>Excellent communicator: Who is customer centric, patient, solution oriented and emotionally intelligent.</li></ul>Growth &amp; Culture: We don&rsquo;t just offer a job; we provide a career path with opportunities for growth and advancement. Along the way, you&rsquo;ll develop strong communication skills and a deep understanding of customer care.Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Turn Up Technologies

Job Title: Customer Support Representative (CSR) &ndash; Ticketing &amp; Client OperationsCompany: Turn Up Technologies Shift: Rotational Shift (10:00 AM &ndash; 6:00 PM or 3:00 PM &ndash; 11:00 PM)Role OverviewTurn Up Technologies is hiring a detail-oriented and service-focused Customer Support Representative (CSR) to manage client communication, ticketing workflows, and operational documentation. This role requires strong English communication skills, structured ticket handling expertise, and solid MS Excel proficiency to ensure smooth service delivery and accurate reporting.Key Responsibilities<ul><li>Manage and respond to client queries via ticketing systems, email, and chat professionally and promptly.</li><li>Log, update, track, and close support tickets with complete documentation.</li><li>Perform accurate data entry and maintain updated client records.</li><li>Prepare and manage operational reports using MS Excel (formulas, filters, sorting, basic pivot tables).</li><li>Coordinate client concerns with internal teams and ensure timely resolution.</li><li>Maintain proper follow-ups to ensure no open ticket remains unattended.</li><li>Document all customer interactions systematically.</li><li>Monitor SLAs and ensure service quality standards are met.</li><li>Maintain a professional tone while handling international clients.</li></ul>Requirements<ul><li>Excellent English communication skills (Written &amp; Verbal) &ndash; Mandatory</li><li>Proven experience as a Customer Support Representative.</li><li>Experience working with ticketing systems ( ClickUp, or similar).</li><li>Strong data entry skills with high accuracy.</li><li>Strong time management and multitasking skills.</li><li>Problem-solving mindset and structured workflow approach.</li><li>Experience dealing with international clients is preferred.</li><li>Background in IT services, web development, digital marketing, or software companies is a plus.</li></ul>Benefits<ul><li>Performance-based incentives.</li><li>Professional and growth-oriented work environment.</li><li>Clear operational structure and career development opportunities.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with rotational shifts?</li></ul><ul><li>Please mention your current and expected salary.</li></ul>Work Location: In person

Clearoute

<div>
 
 
 About Us
 
 
 
 Clearoute Inc. is a professional services company that helps businesses grow through various offerings, including branding, marketing, web development, and consulting. We have been in the industry for over 25 years, establishing ourselves as a trusted growth partner. We pride ourselves on innovative solutions, effective communication, and rigorous planning to ensure our client's requirements are met in a timely and effective manner.
 
 
 
 
 
 We are seeking a compassionate, detail-oriented, and proactive
 
 Customer Service Representative
 
 to join our team. In this role, you will serve as a key point of contact for our
 
 customers and charity clients
 
 , providing exceptional support across multiple communication channels including
 
 SMS, social media, WhatsApp, and email
 
 .
 
 
 
 
 
 The ideal candidate is highly responsive, organized, and comfortable managing a high volume of inbound inquiries across modern messaging platforms. This person should be able to communicate professionally, resolve issues with empathy and accuracy, and create a positive experience for every customer or client interaction. From time to time, this role may also support
 
 sales-related conversations
 
 , helping guide interested individuals toward the right services or next steps.
 
 
 
 
 
 Experience in
 
 non-profit, charitable organizations, financial services, or telecommunications
 
 is highly valued. Familiarity with platforms such as
 
 Zendesk/ Freshdesk, Bloomerang CRM, Tatango, Mailchimp, Klaviyo, and SleekFlow for WhatsApp
 
 is considered a strong asset.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer and charity client inquiries across
 
 SMS, email, social media, and WhatsApp
 
 </li>
 <li>
 Manage and respond to messages received through communication and support platforms, ensuring timely and accurate follow-up
 </li>
 <li>
 Use tools such as
 
 Freshdesk
 
 ,
 
 Tatango
 
 , and
 
 SleekFlow
 
 to manage conversations and support requests
 </li>
 <li>
 Handle sensitive customer requests, including refunds, cancellations, account updates, and service-related concerns, with empathy and professionalism
 </li>
 <li>
 Maintain accurate records and update customer or client information in CRM systems such as
 
 Bloomerang
 
 </li>
 <li>
 Take full ownership of inquiries, provide clear updates, and ensure issues are resolved efficiently
 </li>
 <li>
 Support customer retention and relationship-building efforts through high-quality service
 </li>
 <li>
 Assist with outbound follow-up and
 
 sales-related support
 
 when needed
 </li>
 <li>
 Review and support email campaigns using
 
 Mailchimp
 
 or
 
 Klaviyo
 
 where applicable
 </li>
 <li>
 Document interactions, track trends, and escalate complex matters appropriately
 </li>
 <li>
 Share recurring feedback and service trends with internal teams to help improve processes and customer experience
 </li>
 <li>
 Perform administrative and service-related tasks as assigned
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in
 
 customer service, client support, account support, or a related role
 
 </li>
 <li>
 Experience working in
 
 non-profit, charity, financial services, or telecommunications
 
 environments is strongly preferred
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Excellent interpersonal skills with a strong customer-first mindset
 </li>
 <li>
 Proven ability to manage and respond to inquiries across multiple channels, including
 
 SMS, social media, and WhatsApp
 
 </li>
 <li>
 Strong attention to detail, organization, and ability to multitask in a fast-paced environment
 </li>
 <li>
 Ability to take ownership of inquiries and provide timely, professional follow-up
 </li>
 <li>
 Comfortable using CRM systems, support tools, and digital communication platforms
 </li>
 <li>
 Proficiency with
 
 Microsoft Office
 
 and/or
 
 Google Workspace
 
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience using
 
 Zendesk/Freshdesk
 
 for ticket and email management
 </li>
 <li>
 Hands-on experience with
 
 Bloomerang CRM
 
 </li>
 <li>
 Familiarity with
 
 Tatango
 
 for SMS communications
 </li>
 <li>
 Experience using
 
 SleekFlow
 
 for
 
 WhatsApp communication management
 
 </li>
 <li>
 Experience with
 
 Mailchimp
 
 or
 
 Klaviyo
 
 </li>
 <li>
 Background supporting customer communications in high-volume service environments
 </li>
 <li>
 Exposure to basic
 
 sales support
 
 or converting inbound inquiries into service opportunities
 </li>
 </ul>
 
 
</div>

RTW Creation

Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) &ndash; MaleLocation:RTW CREATION,Plot No. C-144, Sector-6F, Korangi Town, Karachi Job Title:Customer Service Representative (RVR &ndash; Returns &amp; Reattempts)Department:Customer Service / Logistics OperationsReports To:Team Lead / Operations ManagerJob SummaryThe Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) is responsible for handling returned shipments and coordinating reattempt deliveries. The role focuses on reducing return ratios, improving delivery success, and ensuring a smooth customer experience through effective communication with customers, riders, and warehouse teams.Key Responsibilities<ul><li>Manage cases related to returns, failed deliveries, and reattempts (RVR)</li><li>Contact customers to confirm availability, address, and delivery preferences</li><li>Schedule and coordinate reattempt deliveries with riders/logistics teams</li><li>Update order status and remarks in CRM/system accurately</li><li>Identify reasons for returns (e.g., customer not available, wrong address)</li><li>Resolve customer complaints professionally</li><li>Follow up on pending cases until successful delivery or closure</li><li>Maintain daily reports of RVR performance</li><li>Work closely with warehouse and last-mile teams</li><li>Meet KPIs such as:</li><li>Reattempt success rate</li><li>Call handling time</li><li>Case resolution time</li></ul>Required Skills &amp; Qualifications<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>0&ndash;2 years experience in customer service / call center / logistics</li><li>Strong communication skills (Urdu + basic English)</li><li>Good problem-solving and negotiation skills</li><li>Basic computer knowledge (CRM, Excel)</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce or courier/logistics companies</li><li>Knowledge of last-mile delivery &amp; COD process</li><li>Experience handling returns or complaint management</li></ul>PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (RVR – Returns & Reattempts) – Male

octopus Digital Network

IMPORTANT NOTE(s)Keep in mind that this is an OFFICE BASED JOB, before applying, read the entire job description.Work location:- (Office # 306, 3rd Floor, Kashif Center, Shahra-e-Faisal, Karachi) Candidates must be able to commute easily to our office location. There IS NO PICK AND DROP SERVICE PROVIDED for this shift.We are currently recruiting fresh-experienced individuals for the position of Customer Service Representative for a Domestic Helpline (inbound and outbound) which is an ideal opportunity for undergraduates as well as professionals to learn and earn simultaneously in order to develop their skill and abilities for corporate world.(Job training will be provided to the freshers if hired)WE OFFERS:<ul><li>Non-rotational fixed shift hours, no overtime (Day Shift 12:00PM - 8:00PM and Evening 8:00 PM &ndash; 4:00 am)</li><li>Fixed Salary (25K PKR To 40K PKR)</li><li>Daily-Weekly-Monthly KPI Bonuses, Uncapped Commissions.</li><li>Friendly and professional working atmosphere</li><li>Knowledgeable training sessions for interpersonal skills development.</li><li>Internal growth opprtunities.</li></ul>REQUIREMENTS:<ul><li>Academic qualification: Intermediate, Bachelors, O/A Levels &amp; University Undergraduates may APPLY (if shift hours are suitable)</li><li>Candidate must have basic knowledge of Inbound and Outbound Call Centre operations</li><li>Must be energetic, enthusiastic, creative, multi-tasking, active listener and a confident person.</li><li>Must be proficient in spoken &amp; written English (fluent)</li></ul>Job Types: Full-time, Internship, Fresher.Job Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthWork Location: In person

At-Desk PVT LTD

Role Overview: As a Customer Support Executive, you will be the primary point of contact for our UK-based clientele. Your core focus will be managing multi-channel communications (phone, chat, etc.) to address inquiries, resolve issues, and provide tailored solutions.Key Responsibilities:<ul><li>Customer Engagement: Manage inbound and outbound calls using established scripts while maintaining a high standard of service.</li><li>Problem Solving: Identify client needs and offer appropriate alternatives or solutions.</li><li>Data &amp; Account Management: Maintain accurate records of interactions, manage customer accounts, and perform routine data entry.</li><li>Performance: Consistently meet or exceed KPIs and performance targets.</li></ul>Requirements:<ul><li>Proven experience in an international call center environment.</li><li>Native-level English fluency and superior active listening skills.</li><li>Strong technical literacy and the ability to multitask in a fast-paced setting.</li></ul>Timings: 5 days a week, Monday to Friday1:00PM- 9:00PMLocation: Bahadurabad, KarachiJob Type: Full-timePay: Rs60,000.00 per monthWork Location: In person

Customer Service Representative (UK Based)

Explore 580+ Customer service rep in Karachi this April. Find roles across top companies and apply now to boost your career.

580 customer service rep jobs In Karachi

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative (RVR – Returns & Reattempts) – Male

Customer Service Representative

Customer Service Representative (UK Based)