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customer service senior specialist

Huhtamaki

<div>
 
 Enjoy a career, packaged with care, whilst helping protect food, people and the planet
 
 
 
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 
 
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 
 
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 
 
 
 Your opportunity
 
 
 
 We&rsquo;re currently looking for a Customer Service Senior Specialist for our Huhtamaki Flexible Packaging T&uuml;rkiye. In this position, Plans and follows up the entire operation process from order entry to delivery. Enhance customer relationships, ensures that the volume of work produced meets product/service standards and quality standards. Manages complaints and issues affecting.
 
 
 You will report to Customer Services Team Leader and be part of the Customer Service team.
 
 
 
 Where you&rsquo;ll be
 
 
 
 You will be located at our Esenyurt site in &Idot;stanbul / T&uuml;rkiye and you should be within reasonable commuting distance from here.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Plans and follows up the entire operation process from order entry to delivery.
 </li>
 <li>
 Enhance customer relationships, ensures that the volume of work produced meets product/service standards and quality standards.
 </li>
 <li>
 Manages complaints and issues affecting.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring To The Role
 
 
 
 <ul>
 <li>
 Manage and process incoming customer orders with accuracy and efficiency
 </li>
 <li>
 Respond to customer inquiries and complaints in a timely and professional manner
 </li>
 <li>
 Record, track, and follow up on customer requests and feedback
 </li>
 <li>
 Maintain regular and clear communication with customers to ensure satisfaction and loyalty
 </li>
 <li>
 Coordinate with Sales, Logistics, and Production teams to ensure seamless order execution
 </li>
 <li>
 Generate reports related to order status, customer issues, and service metrics
 </li>
 <li>
 Support continuous improvement initiatives in customer service processes
 </li>
 <li>
 Provides customer service to customers and sales team to develop, sell, and successfully implement solutions that will meet the client&rsquo;s needs. Supports sales and the distribution channel and manage complaints and other issues affecting customer orders.
 
 
 </li>
 </ul>
 
 What We Offer In Return
 
 
 
 <ul>
 <li>
 The opportunity to work and grow in a truly global organization, collaborating with professionals in a global context.
 </li>
 <li>
 LinkedIn Learning Access and wide development opportunities
 </li>
 <li>
 Strong benefits package
 
 
 </li>
 </ul>
 
 Go ahead, apply today!
 
 
 
 If this sounds like a good fit, then we&rsquo;d love to hear from you
 
 .
 
 Once we review applications, we&rsquo;ll then reach you.
 
 
 Please note that we will be reviewing applications throughout the application period. You&rsquo;re your application is reviewed, one of our Talent Acquisition team will reach out with feedback. Candidates should expect a 2-3 stage interview process as well as an online assessment.
 
 
 Join us. Help protect food, people and the planet.
</div>

Customer Service Senior Specialist

<div>Bir işe başvurmadan &ouml;nce, bu sayfanın sağ &uuml;st k&ouml;şesinde bulunan se&ccedil;eneklerden dil tercihinizi se&ccedil;in.
Bir Fortune Global 500 şirketinde bir sonraki fırsatınızı keşfedin. Yenilik&ccedil;i olanaklar hayal edin, tatmin edici iş k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml; deneyimleyin ve her ge&ccedil;en g&uuml;n daha iyi olmanıza yardımcı olacak yetenekli ekiplerimizle &ccedil;alışın. UPS'i yarınlara taşımak i&ccedil;in ne gerektiğini biliyoruz - benzersiz bir beceri + hırs kombinasyonuna sahip insanlar. Kendinizi veya ekiplerimizi y&ouml;netmek i&ccedil;in gerekli niteliklere ve motivasyona sahipseniz, becerilerinizi kullanmaya ve sizi bir sonraki seviyeye taşımaya hazır rollerimiz var.
İş A&ccedil;ıklaması:
QUALIFICATIONS<ul><li>
Bachelor&rsquo;s Degree, preferably Industrial Engineering,</li><li>
Excellent command of English, comfortable with giving presentations in English,</li><li>
Skilled command of MS-Office tools(Especially Access &amp; Excel),</li><li>
Knowledge of SQL commands/language,</li><li>
Self-driven in following his/her responsibilities,</li><li>
Self-motivated, ready to take initiative, open for development,</li><li>
Team worker and strong in interpersonal relationships,</li><li>
Can adapt to dynamic work environment,</li><li>
Has a clear vision of career goals,</li></ul>
JOB SUMMARY 
 
The Data Reporting and Metrics Specialist is responsible for providing operational data for Global Freight Forwarding. He/ She generates queries to obtain data for internal customer requests and analyzes data to ensure the information is accurate and meets customer needs. 
RESPONSIBILITIES<ul><li>
Generates Reports
<ul><li>Utilizes advanced data retrieval methods (e.g., SQL, macros, etc.) to create and run queries efficiently.</li><li>
Generates operational reports for senior management to help identify service failures and to support operational planning decisions.</li><li>
Analyzes and formats data deliverables (e.g., reports, spreadsheets, etc.) to provide users with meaningful and interpretable information.</li></ul></li><li>
Conducts Research and Analyzes Data
<ul><li>Researches and identifies operational data to ensure stakeholders (e.g., senior management, etc.) are informed.</li><li>
Analyzes and manipulates data to answer business questions and to respond to data requests.</li><li>
Identifies appropriate information to share with stakeholders to ensure clarity, focus, and efficiency of data.</li></ul></li></ul> 
&Ccedil;alışan T&uuml;r&uuml;: 
Kalıcı 
UPS; ayrımcılığın, tacizin ve misillemenin olmadığı bir iş yeri sağlamayı taahh&uuml;t eder.</div>

Data Reporting and Metrics Specialist

Gini Talent

<div>
 
 
 Senior Sales Specialist
 
 
 
 
 Location:
 
 &Idot;stanbul (On-site)
 
 
 
 
 
 
 Position Objective
 
 
 
 We are looking for a
 
 Senior Sales Specialist
 
 for our international client, which has built a complete ecosystem for logistics companies and courier services. Our client provides innovative IT solutions that help their customers achieve maximum comfort and control at every stage.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Identify and attract transportation/logistics companies for cooperation through confident cold sales (cold calls and online channels).
 </li>
 <li>
 Manage the full sales cycle end-to-end: from initial outreach to contract signing and post-sales support.
 </li>
 <li>
 Accurately maintain all customer data and interactions in the CRM system.
 </li>
 <li>
 Monitor sales-related documentation and control accounts receivable.
 </li>
 <li>
 Provide detailed consultations on services; collect and analyze client feedback to improve processes.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 4 years of proven B2B cold sales experience, ideally with documented achievements (services, IT, digital, telecom, logistics preferred).
 </li>
 <li>
 Experience with long sales cycles (3 months or more) &mdash; large receipts and complex deal experience are strong indicators.
 </li>
 <li>
 Strong communication and negotiation skills, able to work effectively with both clients and internal teams.
 </li>
 <li>
 Ability to work confidently with digital and numeric data; strong system thinking.
 </li>
 </ul>
 
 
 
 
 
 Key Qualities
 
 
 <ul>
 <li>
 System thinking &mdash; ability to structure information, analyze numbers, and make conclusions.
 </li>
 <li>
 Learnability &mdash; readiness to quickly understand logistics/transportation industry specifics.
 </li>
 <li>
 Understanding of IT, digital solutions, or B2B services is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Preferred (Not mandatory)
 
 
 <ul>
 <li>
 Experience selling complex products where explaining the value proposition is critical.
 </li>
 <li>
 Documented personal or team sales achievements (KPIs, revenue, large contracts).
 </li>
 </ul>
 
 
 
 
 
 Red Flags
 
 
 <ul>
 <li>
 Frequent job changes (more than once every 2 years in the last roles).
 </li>
 <li>
 Lack of B2B cold sales experience.
 </li>
 <li>
 Inability to work with numbers/data or lack of structured thinking.
 </li>
 <li>
 Conflicts at previous workplaces or conflict-based reasons for leaving.
 </li>
 </ul>
 
 
 
 
 
 Compensation
 
 
 <ul>
 <li>
 Salary range: 120.000 &ndash; 130.000 TL
 </li>
 <li>
 Net bonus/salary details will be discussed at the offer stage.
 </li>
 </ul>
</div>

Senior Sales Specialist

Kraft Heinz

<div>
 
 Job Description
 
 
 
 
 About Job
 
 
 
 We have an excellent opportunity available for a Customer Service Specialist to make a difference at Kraft Heinz. You&rsquo;ll be working in a high-performing team, alongside peers who are always trying to reach the next level.
 
 
 
 About The Role
 
 
 
 In this position, ensuring robust and effective order processing methods. Working in SAP and Excel to input and process orders and deliveries to ensure optimal flow of goods to customers.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support demand planning team and sales team on building forecasts and plans to drive growth in IMS.
 </li>
 <li>
 Securing monthly turnover of business unit by issuing invoicing on SAP on time and doing monthly reconciliations with Finance team.
 </li>
 <li>
 Analyzing customer service metrics and providing insights to stakeholders to inform business decisions.
 </li>
 <li>
 OTIF focuses on each order. Good communication with logistics manager, demand planner and customers to ensure availability of products in accordance with SNOP Meetings.
 </li>
 <li>
 Dealing with customer queries (price enquiries- tracking of orders etc.)
 </li>
 <li>
 Driving service excellence through customer service team in order to meet or exceed customer service expectations.
 </li>
 <li>
 Ensuring understanding of customer service needs and driving service projects to meet or exceed them etc.
 </li>
 <li>
 Focusing on CS KPIs as OTIF &amp; CFR for each order. Ensuring product availability through good communication with logistics, demand and customers as aligned in SNOP meetings.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree is in Engineering- Business Management- International Trade or relevant degrees.
 </li>
 <li>
 1-3 years of S&amp;OP and Logistic related activities (customer service- demand &amp; supply- logistic execution)
 </li>
 <li>
 Advanced knowledge of Excel (data filters- VLOOKUP- Pivot Tables)
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Ability to communicate with excellence and simplify issues in comprehensive plan for action
 </li>
 <li>
 Advanced knowledge of SAP OTC processes- ERP Programs
 </li>
 <li>
 Preferably fluent in English
 
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We&rsquo;re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
 
 
 No matter the brand, we&rsquo;re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we&rsquo;re transforming the food industry with bold thinking and unprecedented results. If you share our passion &ndash; and are ready to create the future, build a legacy, and lead as a global citizen &ndash; there&rsquo;s only one thing to do join our table and let&rsquo;s make life delicious!
 
 
 Our Culture of Ownership, Meritocracy &amp; Collaboration
 
 
 We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level &ndash; from entry-level intern to senior leader &ndash; to own their work. We share a responsibility to think like Owners &ndash; to be mindful of the collective and sustained success of Kraft Heinz &ndash; which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You&rsquo;re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level &ndash; and you&rsquo;ll be rewarded. You&rsquo;re given opportunities to leave a mark and build a legacy. But you won&rsquo;t do it alone. You&rsquo;re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
 
 
 Location(s)
 
 
 Istanbul Branch
 
 
 
 Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
 
 
 .
 
</div>

Customer Service Specialist

<div>Bir işe başvurmadan &ouml;nce, bu sayfanın sağ &uuml;st k&ouml;şesinde bulunan se&ccedil;eneklerden dil tercihinizi se&ccedil;in.
Bir Fortune Global 500 şirketinde bir sonraki fırsatınızı keşfedin. Yenilik&ccedil;i olanaklar hayal edin, tatmin edici iş k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml; deneyimleyin ve her ge&ccedil;en g&uuml;n daha iyi olmanıza yardımcı olacak yetenekli ekiplerimizle &ccedil;alışın. UPS'i yarınlara taşımak i&ccedil;in ne gerektiğini biliyoruz - benzersiz bir beceri + hırs kombinasyonuna sahip insanlar. Kendinizi veya ekiplerimizi y&ouml;netmek i&ccedil;in gerekli niteliklere ve motivasyona sahipseniz, becerilerinizi kullanmaya ve sizi bir sonraki seviyeye taşımaya hazır rollerimiz var.
İş A&ccedil;ıklaması:
Job Title: Sales Support Specialist
Job Summary:
The Sales Support Specialist plays a key role in driving sales effectiveness by supporting sales operations, enhancing client engagement, and ensuring accurate and timely execution of sales processes. This role works closely with the Sales Manager and cross-functional teams to manage customer communications, coordinate sales initiatives, and maintain sales tools and reporting. A strong understanding of, client service, and process improvement is essential.<div></div>
Key Responsibilities:
Sales Operations &amp; Support<ul><li>
Assist the Sales Manager with implementation of sales strategies, campaigns, and operational procedures across regions and sectors.</li><li>
Coordinate and support sales initiatives, including, business plans, and sales presentations.</li><li>
Maintain and prepare internal sales reports, dashboards, and recognition programs.</li><li>
Monitor proposal status and follow up with internal stakeholders to ensure timelines are met.</li></ul>
Process &amp; Systems Support<ul><li>
Help manage and maintain sales-related tools and platforms; assist team members with system usage and troubleshooting.</li><li>
Identify opportunities to streamline workflows and improve internal processes related to client service and sales support.</li><li>
Participate in rollout and user testing of tools and systems that enhance sales productivity and customer experience.</li></ul><div></div>
Qualifications:<ul><li>
Bachelor&rsquo;s Degree in Business, Marketing, or a related field (required).</li><li>
2&ndash;3 years of experience logistics industry (required).</li><li>
Strong proficiency in Microsoft Office Suite (especially Excel and PowerPoint).</li><li>
Familiarity with CRM or sales platforms (e.g., Salesforce) is a plus.</li><li>
Excellent written and verbal communication skills in English.</li><li>
Strong attention to detail, organization, and time management.</li><li>
Customer-focused mindset with ability to collaborate across teams.</li></ul> 
&Ccedil;alışan T&uuml;r&uuml;: 
Kalıcı 
UPS; ayrımcılığın, tacizin ve misillemenin olmadığı bir iş yeri sağlamayı taahh&uuml;t eder.</div>

Sales Support Specialist

Aktif Bank

<div>
 
 
 Job Description (English)
 
 
 
 
 
 
 We are looking for a Next Generation Banking Assistant Specialist/Specialist to join our innovative and dynamic banking team, aiming to provide the best banking experience to our customers. In this role, you will play a crucial part in completing 3rd party firm&rsquo;s API integrations, improving API for the business perspective, offering a wide range of financial products and services, planning and execution of Open Banking projects, enhancing smooth customer experience, and contributing to the growth of our company.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Contributes and shapes Open Banking, Baas(Banking As a Service), and API Banking strategies and roadmaps, plans the associated activities, and ensures coordination within the Bank.
 </li>
 <li>
 Monitors global and local developments in Open Banking and regulatory changes, contributes to the strategy, and collaborates with relevant teams to project-manage and complete initiatives.
 </li>
 <li>
 Collaborates with product owners and relevant departments to implement new products/services aligned with Open Banking, Baas(Banking As a Service), and API Banking business models and customer needs.
 </li>
 <li>
 Evaluates collaboration opportunities with relevant business units to promote API Banking adoption and create revenue models, ensuring coordination and governance in integrations.
 </li>
 <li>
 API of Bank design and content management for business perspective, coordinates with business units and technical teams for content updates and establishes new partnerships
 </li>
 <li>
 Dissemination of strategies and projects by following new regulations in financial services, business models of new digital technologies, global/local markets.
 </li>
 <li>
 Manages the contract and legislation processes with the company to be cooperated with
 </li>
 </ul>
 
 
 Qualifications:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field.
 </li>
 <li>
 Extensive knowledge of Open Banking trends, global and local markets, and regulatory developments.
 </li>
 <li>
 Strong project management and coordination skills.
 </li>
 <li>
 Excellent collaboration and communication skills.
 </li>
 <li>
 Possesses a minimum of 2 years of experience in the banking or finance sector.
 </li>
 <li>
 Team-player attitude with a willingness to contribute to team goals.
 </li>
 <li>
 Customer-focused mindset with the ability to handle challenging situations.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?:
 
 
 <ul>
 <li>
 Opportunity to drive Open Banking initiatives and contribute to the bank's digital transformation.
 </li>
 <li>
 Collaborative and innovative work environment.
 </li>
 <li>
 Continuous training and career development opportunities.
 </li>
 </ul>
 
 
</div>

Next Generation Banking Assistant Specialist / Specialist

BASF

<div></div><div><div><div>Location: Ataşehir
JG: 3
Would you like to work with us for 6 months for our Customer Service Specialist(Temporary) position?</div></div><div><div><h2 class="jobSectionHeader">
QUALIFICATIONS</h2></div><div><ul><li>
Degree in logistics, supply chain or other comparable area and ideally first relevant experience</li><li>
Ability to work with MS Office packages; knowledge of SAP S/4 is a plus</li><li>
Strong customer orientation and responsible attitude</li><li>
Fluent Turkish and English language skills both written and spoken</li></ul></div></div><div><div><h2 class="jobSectionHeader">
RESPONSIBILITIES</h2></div><div><ul><li>
Order entry (orders received via Refinity &ndash; follow up on errors if occur)</li><li>
Transmit ordered materials in PR &agrave; create PO towards M&uuml;nster</li><li>
Book goods receipt, once goods arrive in TR</li><li>
Align with GB and customs that customs is done</li><li>
Deliver sales order in company, book goods issue to distributor</li><li>
Contact partner for distributor</li><li>
Sales order related tasks (NC, returns, follow up back orders, price list loading etc.)</li></ul></div></div></div>

Customer Service Specialist (Temporary)

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