customer service / supply chain representative

assistant line process manager, lüleburgaz

executive assistant to chief executive officer

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customer care representative

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customer service / spare part specialist Jobs in Istanbul

customer service / spare part specialist

customer service / supply chain representative Jobs in Istanbul

customer service representative Jobs in Istanbul

customer service representative

customer service supply chain representative

Evonik

<div>
 70% Customer Service 30% supply chain responsibilities
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.
  </li>
  <li>
   Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, documentations, sampling and trials and control of customer terms and conditions.
  </li>
  <li>
   Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.
  </li>
  <li>
   Collaborate with head office, internal stakeholders and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.
  </li>
  <li>
   Ensure accurate and timely reporting of all other relevant sales and customer related activities.
  </li>
  <li>
   Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.
  </li>
  <li>
   Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.
  </li>
  <li>
   Provide back up support to absent employees as directed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Functional:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge about foreign trade payment conditions such as LC, bank contracts, etc.
  </li>
  <li>
   Computer skills; especially good knowledge in SAP, MS Office (Excel), Outlook
  </li>
  <li>
   Efficient work and good management of time and workflow
  </li>
  <li>
   Good knowledge of foreign/internal trade and the economic market
  </li>
  <li>
   Good knowledge of local trade regulations
  </li>
  <li>
   Good knowledge about customs (import, export), transit regulations
  </li>
  <li>
   Bachelor's degree and more than 3 years of job experience in above mentioned areas
  </li>
  <li>
   Personal:
  </li>
  <li>
   Fluent language skills in Turkish, English and/or German
  </li>
  <li>
   Excellent cooperation and communication skills, team worker, problem solver
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Application
  <br/>
  <br/>
 </strong>
 To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
 <br/>
 <br/>
 Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
 <br/>
 <br/>
 <strong>
  Your Talent Acquisition Manager:
  <br/>
  <br/>
 </strong>
 Nazli Kaplan
 <br/>
 <br/>
 Company is
 <br/>
 <br/>
 Evonik Ticaret Ltd.
</div>


Customer Service / Supply Chain Representative

Borealis Group

<div><div><div><div><div><p><b>About the role</b></p></div>
</div><div><div><b>
Location: </b>Turkey - Istanbul</div>
<div><b>
Hours: </b>Full-Time</div>
<div><b>
Type of Contract:</b> 1 year contract</div><br>
<div></div>
<div><b>
Make Customer Service Real.</b><br>
<br>
We are currently looking for a Customer Service Representative to join our Customer Service team in our Istanbul office. They are around 10 colleagues who collaborate to make customer satisfaction and excellent service levels real.<br>
<br>
Alongside our Sales Managers, you will be the primary link to our customers, forming strong relationships with them. You will also be in close contact with logistics service providers, various Borealis business units and supply chain functions. In this interface function, you ensure sales fulfilment and the coordination of various processes between all stakeholders and customers.</div><br>
<div></div>
<div><b>
In more detail, you will:</b></div>
<ul>
<li>Act as the day-to-day interface for customers to address their supply and service needs</li>
<li>Manage order and delivery creation, transport booking with our forwarders, invoicing, and export and import activities.</li>
<li>Follow up on payments to ensure timely completion</li>
<li>Provide timely and accurate response to customer requests</li>
<li>Serve as the first point of contact for issues, defects and complaints</li>
<li>Capture customer insights and stay closely aligned with Sales and other internal and external stakeholders</li>
<li>Contribute to continuous improvements to our systems, processes and to specific customer-related supply chain issues</li>
</ul></div></div><div><div><div><p><b>About you</b></p></div>
</div><div><ul><li>Business / commercial degree</li>
<li>Ideally experience in Customer Service roles or similar roles with a customer focus</li>
<li>Fluent written and verbal command of English and Turkish language is a must</li>
<li>Maritime logistics experience, finance, order management, Excel and SAP knowledge (e.g. S/4 Hana) will be a bonus</li>
<li>Good communication and collaboration skills with customers, internal stakeholders and within your own team</li>
</ul></div></div><div><div><div><p><b>Our offer</b></p></div>
</div><div><div>
Borealis has competitive compensation and benefits which you can read more about on our Career Page.</div></div></div><div><div><div><p><b>
Application Process</b></p></div>
</div><div><div>
If you're excited about the prospect of joining our team and being a part of Making It Real, please submit your application via the &ldquo;apply now&rdquo; button in the job posting to apply directly.</div><br>
<div></div>
<div>
If you have any questions, please contact Renate Ewinger,</div><br>
<div></div>
<div>
We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed.</div><br>
<div></div>
<div>
At Borealis, we are committed to an equal recruitment process. We value diversity, and all applicants &amp; employees are treated fairly and equally. We do not tolerate any form of discrimination based on factors such as age, gender, ethnicity, religion, disability, sexual orientation, gender identity or expression.</div><div><br>
<i>
Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers.</i></div></div></div></div></div>

Customer Service Representative Chemical Industry

<div><p>We&rsquo;re looking for <b>Transport Planner</b> across our business located in İstanbul!</p><p>
Let's be the part of our #TogetherUnstoppable team!</p><p>
DHL is a brand with a vision to become &ldquo;The logistics company for the world&rdquo;. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results.</p><p>
DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value added services in consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area.</p><p>
DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering &amp; manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space.</p><p><b>
Qualifications:</b></p><ul><li>
At least 1 year experience Logistics or Supply Chain,</li><li><b>
Minimum Advanced level of French both written and spoken</b>,</li><li>
Problem solving and crisis management in critical daily issues,</li><li>
Microsoft Office Programs knowledge,</li><li>
Minimum Advanced level of English both written and spoken</li><li>
High customer focus and teamwork spirit,</li><li>
Analytical and problem solving oriented,</li><li>
Systematic and regular work discipline, strong ability to follow,</li><li>
Strong communication skills,</li><li>
Customer-oriented, capable of taking initiative, when necessary,</li></ul><p><b>
Job Description:</b></p><ul><li>
Planning the order in given time window to prevent any delay on delivery,</li><li>
Ensuring an efficient and proactive communication with related parties,</li><li>
Contacting the final customer to request a booking for delivery if needed,</li><li>
Following the delivery process and communicate with customers in order to solve issues about deliveries</li><li>
Defining and contributing to increase operational performance by generating/implementing projects, ideas and solution,</li><li>
Maintain OTM updated with the latest operational data and costs,</li><li>
Supports returns and refusals process from customers to DC,</li><li>
Building and managing the relationship with Customer's Local Contacts; DC Team and Customer Service Team</li></ul></div>

LLP - Transport Planner (French Speaker)

Avery Dennison

<div><b>Job Description</b><p><br>
We are seeking a <b>Customer Service Representative</b> to join our Commercial team <b>on a fixed-term contract for 12 months, in a hybrid-to-remote</b> role. The successful candidate will be responsible for managing customer accounts, ensuring complete order fulfillment, and advocating for customer requirements to enhance satisfaction and operational responsiveness. This role is essential in maintaining accurate records and proactively communicating supply chain solutions.</p><p><b>
Key Responsibilities</b></p><ul><li>
Manage customer accounts with regard to order processing, order tracking, delivery schedules, and complete order fulfillment.</li><li>
Utilize computer systems to document customer inquiries and maintain accurate records of order status and progress.</li><li>
Address and resolve customer complaints in a professional and diplomatic manner.</li><li>
Identify and implement service improvement initiatives to enhance customer satisfaction and operational responsiveness.</li><li>
Communicate supply chain challenges proactively and present viable alternative solutions to customers.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum 2 years of professional experience in customer service or a related discipline, ideally in the textile industry.</li><li>
Proficiency in Turkish and English, with strong written and verbal communication abilities.</li><li>
Demonstrated excellence in data entry and organizational skills.</li><li>
Ability to effectively prioritize and manage multiple concurrent tasks and issues.</li></ul><br>
<b>
Additional Information</b><p><b><br>
What we offer</b></p><p>
Here's a glimpse of the great benefits you can expect:</p><ul><li>
Financial &amp; Health Benefits: We offer Health insurance and various allowances, including Social, Food, Bairam, Transportation and Heating allowances, plus meal ticket.</li><li>
Time Off: Enjoy a minimum of 16 days of Annual Leave (increasing with seniority) and we also provide specific paid leave for life events.</li><li>
Continuous Development: We invest in your growth with individually set-up development plans, access to language courses, and various internal trainings.</li><li>
Flexible Work &amp; Well-being: Hybrid work options (for most roles).</li><li>
Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.</li></ul><p><b>
Why join Avery Dennison</b></p><p>
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.</p><p>
At Avery Dennison, we work with the biggest brands in the Apparel Industry. Our site in Istanbul, founded in 2007, is a collaborative and dynamic environment that supports our Apparel Solutions division and employs over 50 talented individuals. Key functions at this site include Customer Service, Finance, Sales, Global Product Development offering diverse career paths and opportunities for growth.</p><p><b>
Equal Opportunity Employer</b></p><p>
Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at Requestaccomodation@eu.averydennison.com. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&amp;I page to learn more about our Diversity, Equity &amp; Inclusion approach.</p></div>

Customer Service Representative

Johnson & Johnson

<div><p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><p>
As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><p><b>
Job Function:
</b></p>Supply Chain Planning<p><b>
Job Sub Function:
</b></p>Demand Planning<p><b>
Job Category:</b></p>
Professional<p><b>
All Job Posting Locations:</b></p>
Istanbul, Turkey<p><b>
Job Description:</b></p><p><b>
Johnson &amp; Johnson Innovative Medicine is recruiting for a Supply Chain Planner to be based in İstanbul / T&uuml;rkiye.</b></p><p><b>
About Innovative Medicine
</b></p><p>Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.</p><p>
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.</p><p>
Learn more at https://www.jnj.com/innovative-medicine</p><p><b>
Job Summary:</b></p><p>
The Supply Chain Planner position includes developing, implementing, and administering systems, procedures, processes, and providing effective demand management services to meet customer service levels and compliance regulations while minimizing risk and overall costs.</p><p>
Manage the execution of Supply Chain strategy; assists in the development of business objectives, policies, and procedures.</p><p>
Communicate in all directions to keep associates, peers, and management informed of project status, process changes, and opportunities.</p><p><b>
Responsibilities:</b></p><ul><li>
Supports Integrated Business Planning (IBP) at country level with key focus on the Step 2 of the Demand Review with Commercial, Finance and BI for alignment of the Consensus Demand Forecast with risks and opportunities. Upload forecast into Anaplan monthly basis for 36 months. Responsible to take meeting minutes and follow up on action/decision log.</li><li>
Accountable for Supply Network Planning, manages and plans timely and cost-effective supply of his/her portfolio based upon product life cycle stage, monitors market demand variations and communicates with upstream supply chain to ensure un-interrupted supply to the markets and eliminate risk of stock out.</li><li>
Manages, plans and initiates import and export licenses for the narcotic portfolio. Monitors expiry dates of licenses.</li><li>
In coordination with key cross-functional partners (RA, Quality, Medical, Commercial) manages New Artwork Implementation Planning and Shelf-Life Planning in OMP.</li><li>
Work in partnership with CVT, Supply Chain Development Leaders for new product launches, and with Regional Demand Management team on forecasting process.</li><li>
Collaborates with local stakeholders to find solutions to avoid SLOB and destructions Maintains Master Data Planning Parameters for ERP (SAP) and Planning System (OMP)</li><li>
Build and share finished goods net requirements with local manufacturers according to the monthly rolling forecast provided by Commercial. Works with internal and external stakeholders to improve service level, reports KPIs and make escalations for issue resolution.</li><li>
Manual upload on behalf of local manufacturers the net requirements (bulk/API) onto OMP-SNP for visibility to Janssen Supply Planning sites.</li><li>
PO/GR/Invoice management and stock reconciliation for local CMO businesses.</li><li>
Ensure full compliance with company SOPs, HCC guidelines.</li><li>
Responsibilities are not limited to the points above.</li></ul><p><b>
Requirements:</b></p><ul><li>
University Degree, and 2-4 years of relevant experience.</li><li>
Collaborates across functions to achieve better results.</li><li>
Strong knowledge of English.
</li><li>Excellent communication and stakeholder management skills.</li><li>
Proven record of working with big data sets with an analytic mindset.</li><li>
Open and curious mindset and displays innovative thinking.</li><li>
IT skills (MS Office, SAP, OMP, etc.) and solid excel knowledge.
</li><li>APICS certification is preferred.</li></ul><p><b>
Required Skills:
</b></p><p><b>Preferred Skills:</b></p>
Analytical Reasoning, Business Behavior, Coaching, Collaborating, Competitive Landscape Analysis, Customer Service, Data Analysis, Data Savvy, Demand Forecasting, Demand Planning, Inventory Optimization, Manufacturing Flow Management, Predictive Modeling, Problem Solving, Project Management, Statistics, Supply Planning</div>

Supply Chain Planner

<div><div><div><b>We're looking for Transport Planner like you across our business.</b><br>
<b>Let's be the part of our #TogetherUnstoppable team!</b><br>
</div><div>
DHL is a brand with a vision to become &ldquo;The logistics company for the world&rdquo;. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results.<br>
</div><div>
DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value-added services in consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area.<br>
</div><div>
DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering &amp; manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space.<br>
<br>
<b>Qualifications</b></div><ul><li>
Minimum 1 year Import, Export, International Logistics and Supply Chain operations experience</li><li>
Air and Sea freight operations experience is required</li><li>
Minimum Upper-Intermediate level in English both verbal and writing is a must</li><li>
Microsoft Office Programs knowledge (Outlook and Excel must, Power BI knowledge is a plus)</li><li>
Shipping documentation knowledge &amp; preparation (Invoice, ATR, CMR, BL etc.)</li><li>
Experience in Oracle Transport Management System (OTM) is a plus</li><li>
Clear understanding of KPI (Key Performance Indicator) and basic knowledge of KPI preparation</li><li>
Clear understanding of root cause analysis also initiating and tracking action plans</li><li>
High customer focus and teamwork spirit</li><li>
Problem solving and crisis management in critical daily operational issues</li></ul></div><div><br>
<b>
Job Description</b><br>
<ul><li>
Follow-up orders received on OTM by using PBI reports</li><li>
Follow up booking and loading status of the shipments</li><li>
Monitoring / track &amp; trace AWBs / BLs via airline / shipping line websites</li><li>
Supporting daily / weekly / monthly KPI data preparation</li><li>
Checking shipping instructions from suppliers and other documents (Invoice, PL etc.)</li><li>
Tracking all in transit shipments and in case of ETA changes, asking for root cause from carriers and updating new ETA on tracking system</li><li>
Tracking actual arrivals with carriers and updating on transport system (OTM)</li><li>
Daily problem escalation and informing customer about delays</li><li>
Attending and hosting customer DDS with the regional planning teams</li><li>
Non-value-added costs and demurrage control on daily basis and root cause analysing</li></ul></div></div>

LLP - Air and Ocean Transport Planner

Mondelēz International

<p></p><div><div><p>Job Description</p><p></p><p><b>
Are You Ready to Make It Happen at Mondelēz International?</b></p><p></p><p><b>
Join our Mission to Lead the Future of Snacking. Make It Possible.</b></p><p></p><p>
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.</p><p></p><p><b>
How you will contribute</b></p><p></p><p>
You will:</p><ul><li>
Manage the order fulfilment process, respecting the customer segment and channel mix</li><li>
Balance supply constraints and delivery of service levels through cross-functional alignment</li><li>
Use appropriate tools and processes such as availability checks and stock allocation rules</li><li>
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs</li></ul><p></p><p><b>
What you will bring</b></p><p></p><p>
A desire to drive your future and accelerate your career and the following experience and knowledge:</p><ul><li>
Good numerical, analytical and logical reasoning skills</li><li>
Microsoft office applications</li><li>
High-level of SAP competence</li><li>
An FMCG/CPG company</li><li>
A customer-facing role within customer service, logistics or sales</li><li>
Experience in an order-to-cash environment</li><li>
Experience in customer service, logistics and sales</li><li>
Good knowledge of the total supply chain/order-to-cash process</li><li>
Strong analytical and problem-solving skills</li></ul><p><b>
More about this role</b></p><p></p><p><b>
What extra ingredients you will bring:</b></p><p></p><ul><li>
You should have experience in total supply chain/order-to-cash processes</li><li>
You should have high-level of SAP competence and SAP transactions knowledge</li></ul><p></p><p>
Relocation Support Available?
</p><p></p>No Relocation support available<p></p><p>
Business Unit Summary</p><p></p><div>
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</div><div></div><div><i>
Our people make all the difference in our succes</i></div><p></p><p>
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p></p><p>
Excited to grow your career?</p><p></p><p>
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</p><p></p><p>
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER</p><p></p><p>
Job Type</p><p></p>
Regular<p></p>
Order Management (OTB)<p></p>
Customer Service &amp; Logistics</div></div><p></p>

Order Management Specialist

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