customer support specialist

technical services specialist Jobs in Boston

technical services specialist

customer service technician

Brightspeed

<div>
 At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
 <br/>
 <br/>
 Backed by funds managed by Apollo Global Management,
 <strong>
  our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
  <br/>
  <br/>
 </strong>
 Be a part of the team that will make this vision a reality&hellip;.designing and building a world class fiber network and creating a customer experience second to none.
 <br/>
 <br/>
 Check us out on the web!
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important role you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
 <br/>
 <br/>
 <strong>
  As a Customer Service Technician your responsibilities will include:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
  </li>
  <li>
   Performing maintenance and repair on outside plant facilities
  </li>
  <li>
   Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
  </li>
  <li>
   Observing all safety rules and regulations
  </li>
  <li>
   Assisting other technical personnel in the performance of their duties when requested
  </li>
  <li>
   Actively supporting sales and marketing related activities
  </li>
  <li>
   Directing customer facing work and sales referrals
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  WHAT IT TAKES TO CATCH OUR EYE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma or equivalent experience
  </li>
  <li>
   Ability to distinguish colors on facilities
  </li>
  <li>
   Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  </li>
  <li>
   Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  </li>
  <li>
   Basic computer skills including MS Office applications
  </li>
  <li>
   Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  </li>
  <li>
   Ability to work aloft (e.g. ladder)
  </li>
  <li>
   Ability to work outside in all weather conditions and at various hours of the day/night
  </li>
  <li>
   A valid driver&rsquo;s license and satisfactory driving record
  </li>
  <li>
   Positive and professional appearance and demeanor when communicating the company&rsquo;s products and services to our customers
  </li>
  <li>
   Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  </li>
  <li>
   Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  </li>
  <li>
   Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  </li>
  <li>
   Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  </li>
  <li>
   Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BONUS POINTS FOR:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior experience as a customer facing telecom operations technician
  </li>
  <li>
   Basic electricity training/certification or documented equivalent work experience
  </li>
  <li>
   ADSL installation/repair experience (self/full installs)
  </li>
  <li>
   A+/Net + Certified Required Soft Skills
   <br/>
   <br/>
  </li>
 </ul>
 This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues
 <br/>
 <br/>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  WHY JOIN US?
  <br/>
  <br/>
 </strong>
 <strong>
  We aspire to contemporary ways of working.
  <br/>
  <br/>
 </strong>
 Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
 <br/>
 <br/>
 <strong>
  We Offer Competitive Compensation And Comprehensive Benefits.
  <br/>
  <br/>
 </strong>
 Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
 <br/>
 <br/>
 <strong>
  Inclusion and belonging
 </strong>
 <strong>
  are at the center of our grounding belief in Being Real
 </strong>
 .
 <br/>
 <br/>
 When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
 <br/>
 <br/>
 Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
 <br/>
 <br/>
 For all applicants, please take a moment to review our Privacy Notices:
 <br/>
 <br/>
 <ul>
  <li>
   Brightspeed&rsquo;s Privacy Notice for California Residents
  </li>
  <li>
   Brightspeed&rsquo;s Privacy Notice
   <br/>
   <br/>
  </li>
 </ul>
</div>


Customer Service Technician

HORVITZ PLUMBING

<p>Horvitz Plumbing&copy; craigslist - Map data &copy; OpenStreetMapcompensation: $30&ndash;$50/hour, based on experienceemployment type: full-timeexperience level: mid leveljob title: Experienced HVAC TechnicianExperienced HVAC Technician &ndash; Join Horvitz Plumbing &amp; Heating!</p><p>Horvitz Plumbing, LLC has proudly served the Greater Boston area since 1932. We&rsquo;re a family-run company known for outstanding service and workmanship, and we&rsquo;re looking to add an experienced HVAC Technician to our growing team.</p><p>About the Role We&rsquo;re seeking a skilled technician with a strong background in HVAC service and maintenance. You&rsquo;ll diagnose, repair, and maintain residential and light commercial systems&mdash;and occasionally assist with basic plumbing tasks. Ideal candidates are customer-focused, detail-oriented, and take pride in high-quality work.</p><p>Responsibilities</p><p>&middot; Diagnose, troubleshoot, repair, and maintain HVAC systems</p><p>&middot; Perform routine inspections and maintenance</p><p>&middot; Install or replace HVAC components (motors, compressors, etc.)</p><p>&middot; Handle minor plumbing tasks as needed</p><p>&middot; Communicate clearly with customers and maintain service records</p><p>&middot; Represent the company with professionalism and care</p><p>Qualifications</p><p>&middot; 3+ years of HVAC service/maintenance experience</p><p>&middot; EPA Certification required; NATE preferred</p><p>&middot; Basic plumbing skills a plus</p><p>&middot; Strong diagnostic and customer service skills</p><p>&middot; Valid driver&rsquo;s license and clean driving record</p><p>&middot; Able to lift 50 lbs and work in tight spaces</p><p>Compensation &amp; Benefits</p><p>&middot; $30&ndash;$50/hour, based on experience</p><p>&middot; Performance-based bonuses</p><p>&middot; Health insurance, retirement plan, and PTO</p><p>&middot; Company vehicle, tools, and training</p><p>&middot; Growth opportunities in a supportive, team-oriented environment</p><p>How to Apply Send your resume and a brief cover letter to service@horvitzplumbing.com or call 617-796-3700 to learn more.</p><p>Join a trusted name in Greater Boston HVAC and plumbing&mdash;Horvitz Plumbing &amp; Heating, serving the community since 1932!</p><p>Pay: $45.00 - $50.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Experienced HVAC Technician

Asbury Automotive Group

About Asbury
<br><b>Herb Chambers is part of Asbury Automotive Group (NYSE:</b> ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
<br><br>
<b>Compensation:</b> $45,000-$50,000 annually
<br><br>
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.
<br><br>
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.
<br>Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
<br><ul>
<li>Must be able and willing to receive a high amount of inbound calls</li>
<li>Partner with the service department to schedule vehicle service appointments</li>
<li>Greet customers and provide information on shuttle schedule if needed</li>
<li>Contact and communicate with customers to identify automotive service needs</li>
<li>Follow all dealership processes and procedures, high frequency of contact with customers</li>
<li>Thorough documentation of all contacts within the customer management system</li>
<li>Complete internet lead management service work plans on a daily basis</li>
<li>Answer all calls in a prompt, professional and courteous manner</li>
<li>Use scripts to collect all pertinent customer information and document in the system accordingly</li>
<li>Agents must adhere to Asbury phone scripts</li>
<li>Excellent customer service skills and motivation to be successful</li>
<li>High volume incoming and outgoing calls, ranging from 50+ calls per day</li>
<li>Advanced computer & phone skills</li>
<li>Minimum typing 35-40 words per minute at minimum</li>
<li>Experience using customer tracking systems to track calls and appointments preferred</li>
<li>Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred</li>
<li>Appointment setting experience a plus</li>
<li>Able to multi-task in a fast paced environment</li>
<li>Various language proficiency is always a plus</li>
<li>Team player</li>
<li>Must be at least eighteen years of age</li>
<li>Must be able to pass pre-employment screens (background and drug test)</li>
</ul>
<b>Company Benefits:</b><b>Pay and Recognition:</b><br>
<ul>
<li>Weekly pay</li>
<li>Paid holidays & paid time off</li>
<li>Paid training</li>
<li>Stock Awards (select management and front-line team members eligible)</li>
</ul>
<b>Insurance / Retirement:</b><br>
<ul>
<li>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans</li>
<li>Up to 12 weeks paid pregnancy leave (disability leave)</li>
<li>Paid Parental Leave</li>
<li>Health savings</li>
<li>Flex spending accounts (tax-free)</li>
<li>Short-term and Long-term disability plans</li>
<li>Life Insurance (Whole Life and Term)</li>
<li>401k with company match</li>
<li>Pet Insurance</li>
</ul>
<b>Learning, Tuition Assistance and Career Development:</b><br>
<ul>
<li>Digital career path tool to assist with career development</li>
<li>Continuous training through Asbury's Internal Learning Management System</li>
</ul>
Professional growth and development opportunities. Additional advantages:
<br><ul>
<li>Technician Student loan relief resources</li>
<li>Employee assistance program</li>
<li>Employee discounts on parts and service repairs</li>
<li>Scholarship awards</li>
<li>Opportunities to join our community service initiatives, which includes paid volunteer hours</li>
<li>Employee referral program with bonus opportunities</li>
</ul>
INDOTHER
<br><br>
#INDTECH
<br>#INDSALES
<br>#INDCOLLISION
<br>#INDADVISOR
<br>#INDMANAGER
<br>#INDOTHER
<br><br>
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Service BDC - Porsche Boston

The Brigham and Women's Hospital, Inc.

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Under the direction of a staff pharmacist and/or the pharmacy leadership team, the Pharmacy Technician I - Registered role follows established policies and procedures to perform a variety of routine support tasks integral to the operation of the pharmacy department. Tasks include, but are not limited to, preparing and distributing unit-dose medications, outpatient prescriptions, and stock orders, while maintaining the safe handling and integrity of medications. Tasks may also include responsibilities of technical training and participation in departmental projects. Staffing assignments will include roles throughout the central pharmacy and designated specialized pharmacy areas.
<br>
<br>
Does this position require Patient Care? No<br>
<br>
Essential Functions<br>
<br>
<ul><li>Perform all required pharmaceutical dosage calculations necessary to prepare extemporaneous dosage forms as applicable under the direct supervision of a pharmacist.
</li></ul><br>
<ul><li>Adhere to safety requirements for handling non-hazardous medications in accordance with organizational policies and regulatory requirements.
</li></ul><br>
<ul><li>May prepare compounded sterile products using principles of aseptic technique, distribute and transport controlled substances under the appropriate state of control, or maintain code cart inventory. Responsibilities are unit-specific.
</li></ul><br>
<ul><li>Responsible for assisting with the training of Pharmacy Technician Trainees.
</li></ul><br>
<ul><li>Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Education</p><ul><li><p>
High School Diploma or Equivalent required</p></li></ul><p><br>
Can this role accept experience in lieu of a degree?</p><ul><li><p>
No</p></li></ul><p><br>
Licenses and Credentials</p><ul><li><p>
Pharmacy Technician [State License] - required</p></li><li><p>
Pharmacy Technician Certification [CPhT] - Pharmacy Technician Certification Board (PTCB) preferred</p></li></ul><p><br>
Experience</p><ul><li><p>
Previous hospital-related experience, formal training, or certification from a pharmacy technician training program is desired 1-2 years required</p></li></ul><p><br>
Knowledge, Skills and Abilities</p><ul><li><p>
Perform intermediate mathematical calculations associated with preparing non-sterile, extemporaneously manufactured pharmaceutical products and other medication doses.</p></li><li><p>
Follow all applicable state and federal controlled substance regulations.</p></li><li><p>
Continuously improve skills necessary for area-specific technology, including, but not limited to, robotics, automation, software, equipment, and information systems.</p></li><li><p>
Read, interpret, and follow complex verbal and written instructions to prepare medications accurately in a sterile environment.</p></li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p><b>
Physical Requirements</b></p><ul><li>
Standing Frequently</li><li>
Walking Frequently</li><li>
Sitting Occasionally</li><li>
Lifting Frequently</li><li>
Carrying Frequently</li><li>
Pushing Occasionally</li><li>
Pulling Occasionally</li><li>
Climbing Rarely</li><li>
Balancing Frequently</li><li>
Stooping Occasionally</li><li>
Kneeling Occasionally</li><li>
Crouching Occasionally</li><li>
Crawling Rarely</li><li>
Reaching Frequently</li><li>
Gross Manipulation (Handling) Frequently</li><li>
Fine Manipulation (Fingering) Frequently</li><li>
Feeling Constantly</li><li>
Foot Use Rarely</li><li>
Vision - Far Constantly</li><li>
Vision - Near Constantly</li><li>
Talking Constantly</li><li>
Hearing Constantly</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
45 Francis Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Rotating (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Pharmacy Technician I

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><br>
<p></p>
We are offering a $3,000 sign-on bonus for new &amp; experienced candidates!<p></p><p><b><br>
Job Summary</b></p>
Under the direction of a staff pharmacist and/or pharmacy leadership team, follow established policies and procedures to perform a variety of routine support tasks that are integral to the operation of the pharmacy department. Tasks include, but are not limited to, preparing and distributing unit-dose medications, outpatient prescriptions, and stock orders, while maintaining the safe handling and integrity of medications. Tasks may also include responsibilities of technical training and participation in departmental projects. Staffing assignments will include roles throughout the central pharmacy and designated specialized pharmacy areas.<br>
<br>
Does this position require Patient Care? No<br>
<br>
Essential Functions<br>
<br>
<ul><li>Perform all required pharmaceutical dosage calculations necessary to prepare extemporaneous dosage forms as applicable under the direct supervision of a pharmacist.
</li></ul><br>
<ul><li>Adhere to safety requirements for handling non-hazardous medications in accordance with organizational policies and regulatory requirements.
</li></ul><br>
<ul><li>May prepare compounded sterile products using principles of aseptic technique, distribute and transport controlled substances under the appropriate state of control, or maintain code cart inventory. Responsibilities are unit-specific.
</li></ul><br>
<ul><li>Responsible for assisting with the training of Pharmacy Technician Trainees.
</li></ul><br>
<ul><li>Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Education</p><ul><li><p>
High School Diploma or Equivalent required</p></li></ul><p><br>
Can this role accept experience in lieu of a degree?</p><ul><li><p>
No</p></li></ul><p><br>
Licenses and Credentials</p><ul><li><p>
Pharmacy Technician [State License] - required</p></li><li><p>
Pharmacy Technician Certification [CPhT] - Pharmacy Technician Certification Board (PTCB) required</p></li></ul><p><br>
Experience</p><ul><li><p>
Previous hospital-related experience, formal training, or certification from a pharmacy technician training program is desired 1-2 years required</p></li></ul><p><br>
Knowledge, Skills and Abilities</p><ul><li><p>
Perform intermediate mathematical calculations associated with preparing non-sterile, extemporaneously manufactured pharmaceutical products and other medication doses.</p></li><li><p>
Follow all applicable state and federal controlled substance regulations.</p></li><li><p>
Continuously improve skills necessary for area-specific technology, including, but not limited to, robotics, automation, software, equipment, and information systems.</p></li><li><p>
Read, interpret, and follow complex verbal and written instructions to prepare medications accurately in a sterile environment.</p></li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p><b>
Physical Requirements</b></p><ul><li>
Standing Frequently (34-66%)</li><li>
Walking Frequently (34-66%)</li><li>
Sitting Occasionally (3-33%)</li><li>
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)</li><li>
Carrying Frequently (34-66%) 20lbs - 35lbs</li><li>
Pushing Occasionally (3-33%)</li><li>
Pulling Occasionally (3-33%)</li><li>
Climbing Rarely (Less than 2%)</li><li>
Balancing Frequently (34-66%)</li><li>
Stooping Occasionally (3-33%)</li><li>
Kneeling Occasionally (3-33%)</li><li>
Crouching Occasionally (3-33%)</li><li>
Crawling Rarely (Less than 2%)</li><li>
Reaching Frequently (34-66%)</li><li>
Gross Manipulation (Handling) Frequently (34-66%)</li><li>
Fine Manipulation (Fingering) Frequently (34-66%)</li><li>
Feeling Constantly (67-100%)</li><li>
Foot Use Rarely (Less than 2%)</li><li>
Vision - Far Constantly (67-100%)</li><li>
Vision - Near Constantly (67-100%)</li><li>
Talking Constantly (67-100%)</li><li>
Hearing Constantly (67-100%)</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
75 Francis Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Rotating (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Pharmacy Technician

The General Hospital Corporation

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Under the direction of a staff pharmacist and/or pharmacy leadership team, follows established policies and procedures to perform a variety of routine support tasks that are integral to the operation of the pharmacy department. Tasks include, but are not limited to, preparation and distribution of unit dose medications, outpatient prescriptions, and stock orders while maintaining the safe handling and integrity of medications. Tasks may also include responsibilities related to technical training and participation in departmental projects. Staffing assignments include roles throughout the central pharmacy and designated specialized pharmacy areas.<br>
<br>
Does this position require Patient Care?<br>
No<br>
<br>
Essential Functions<br>
<br>
Perform all required pharmaceutical dosage calculations necessary to prepare extemporaneous dosage forms as applicable under the direct supervision of a pharmacist.<br>
<br>
Adhere to safety requirements for handling non-hazardous medications in accordance with organizational policies and regulatory requirements.<br>
<br>
May prepare compounded sterile products using principles of aseptic technique, distribute and transport controlled substances under the appropriate state of control, or maintain code cart inventory; responsibilities are unit-specific.<br>
<br>
Assist with training of Pharmacy Technician Trainees.<br>
<br>
Demonstrate familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices.<p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Education<br>
High School Diploma or Equivalent required<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
Pharmacy Technician [State License] required</p><div>
Pharmacy Technician Certification [CPhT] - Pharmacy Technician Certification Board (PTCB) preferred<br>
<br>
Experience<br>
Previous hospital-related experience, formal training, or certification from a pharmacy technician training program desired 1-2 years<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Perform intermediate mathematical calculations associated with preparing non-sterile, extemporaneously manufactured pharmaceutical products and other medication doses.</li><li>Follow all applicable state and federal controlled substance regulations.</li><li>Continuously improve skills necessary of area-specific technology, including, but not limited to, robotics, automation, software, equipment, and information system.</li><li>Read, interpret, and follow complex verbal and written instructions to prepare medications in a sterile environment in an accurate manner.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p><b>
Physical Requirements</b></p><ul><li>
Standing Frequently (34-66%)</li><li>
Walking Frequently (34-66%)</li><li>
Sitting Occasionally (3-33%)</li><li>
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)</li><li>
Carrying Frequently (34-66%) 20lbs - 35lbs</li><li>
Pushing Occasionally (3-33%)</li><li>
Pulling Occasionally (3-33%)</li><li>
Climbing Rarely (Less than 2%)</li><li>
Balancing Frequently (34-66%)</li><li>
Stooping Occasionally (3-33%)</li><li>
Kneeling Occasionally (3-33%)</li><li>
Crouching Occasionally (3-33%)</li><li>
Crawling Rarely (Less than 2%)</li><li>
Reaching Frequently (34-66%)</li><li>
Gross Manipulation (Handling) Frequently (34-66%)</li><li>
Fine Manipulation (Fingering) Frequently (34-66%)</li><li>
Feeling Constantly (67-100%)</li><li>
Foot Use Rarely (Less than 2%)</li><li>
Vision - Far Constantly (67-100%)</li><li>
Vision - Near Constantly (67-100%)</li><li>
Talking Constantly (67-100%)</li><li>
Hearing Constantly (67-100%)</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
90 Blossom Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Rotating (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Perioperative Pharmacy Technician

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
The MGH Pharmacy Receiving team oversees and participates in the successful intake of pharmaceutical items for the entire department and various outpatient clinics. Leveraging inventory technologies, team members work to accurately receive, stock, and distribute medications throughout the institution. Receiving staff operate within the MGH Pharmacy Supply Chain team, collaborating with healthcare personnel and vendors to ensure the highest quality of inventory management is delivered. Hours of operation are typically daytime weekdays with occasional Saturdays. Skills required for candidates include high attention to detail, the ability to lift and move heavy objects (between 25-50 pounds), ability to work independently, strong oral communication, and basic office place applications (e.g., Microsoft Word, Outlook etc.).<br>
<br>
<br>
Under the direction of a staff pharmacist and/or pharmacy leadership team, follow established policies and procedures to perform a variety of routine support tasks that are integral to the operation of the pharmacy department. Tasks include, but are not limited to, preparation and distribution of unit dose medications, outpatient prescriptions, stock orders while maintaining the safe handling and integrity of medications. Tasks may also include responsibilities of technical training and participation in departmental projects. Staffing assignments will include roles throughout central pharmacy and designated specialized pharmacy areas.<br>
<br>
<br>
Does this position require Patient Care?<br>
<br>
No<br>
<br>
<br>
Essential Functions<br>
<br>
<ul><li>Perform all required pharmaceutical dosage calculations necessary to prepare extemporaneous dosage forms as applicable under the direct supervision of a pharmacist.</li></ul><br>
<ul><li>Adhere to safety requirements for handling non-hazardous medications in accordance with organizational policies and regulatory requirements.</li></ul><br>
<ul><li>May prepare compounded sterile products using principles of aseptic technique, distribute and transport controlled substances under the appropriate state of control, or maintain code cart inventory. Responsibilities are unit specific.</li></ul><br>
<ul><li>Responsible for assisting with training of Pharmacy Technician Trainees</li></ul><br>
<ul><li>Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div>
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Pharmacy Technician [State License] - Generic - HR Only required Pharmacy Technician Certification [CPhT] - Pharmacy Technician Certification Board (PTCB) required Experience Previous hospital-related experience, formal training, or certification from a pharmacy technician training program desired 1-2 years required Knowledge, Skills and Abilities - Perform intermediate mathematical calculations associated with preparing non-sterile, extemporaneously manufactured pharmaceutical products and other medication doses. - Follow all applicable state and federal controlled substance regulations. - Continuously improve skills necessary of area-specific technology, including, but not limited to, robotics, automation, software, equipment, and information system. - Read, interpret, and follow complex verbal and written instructions to prepare medications in a sterile environment in an accurate manner.<p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><b>
Physical Requirements</b><ul><li>
Standing Frequently (34-66%)
</li></ul><ul><li>Walking Frequently (34-66%)
</li></ul><ul><li>Sitting Occasionally (3-33%)
</li></ul><ul><li>Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
</li></ul><ul><li>Carrying Frequently (34-66%) 20lbs - 35lbs
</li></ul><ul><li>Pushing Occasionally (3-33%)
</li></ul><ul><li>Pulling Occasionally (3-33%)
</li></ul><ul><li>Climbing Rarely (Less than 2%)
</li></ul><ul><li>Balancing Frequently (34-66%)
</li></ul><ul><li>Stooping Occasionally (3-33%)
</li></ul><ul><li>Kneeling Occasionally (3-33%)
</li></ul><ul><li>Crouching Occasionally (3-33%)
</li></ul><ul><li>Crawling Rarely (Less than 2%)
</li></ul><ul><li>Reaching Frequently (34-66%)
</li></ul><ul><li>Gross Manipulation (Handling) Frequently (34-66%)
</li></ul><ul><li>Fine Manipulation (Fingering) Frequently (34-66%)
</li></ul><ul><li>Feeling Constantly (67-100%)
</li></ul><ul><li>Foot Use Rarely (Less than 2%)
</li></ul><ul><li>Vision - Far Constantly (67-100%)
</li></ul><ul><li>Vision - Near Constantly (67-100%)
</li></ul><ul><li>Talking Constantly (67-100%)
</li></ul>Hearing Constantly (67-100%)<br>
<ul><li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><p><b>Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
90 Blossom Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Pharmacy Receiving Technician MGH

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