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customer support specialist

OnRamp

<div><h1 class="jobSectionHeader"><b>About OnRamp</b></h1><p>
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we&rsquo;re redefining how companies bring new customers online.</p><p>
OnRamp is expanding, recently opening an office just steps from South Station in Boston. As part of this expansion, we're looking for a Customer Support Specialist who wants to help build the future model of support. In this role, you will bring creative approaches to our customers and internal processes across Customer Success. Be a product expert, bring an AI first approach, expand the knowledge base, help our customers and our team take customer onboarding to the next level!</p><p>
As a Customer Support Specialist, you will be responsible for working directly with OnRamp customers. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, OnRamp. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.</p><p>
In this fast growing environment, career paths for successful Customer Support Specialists could include Senior Support Specialist, Customer Success Manager (CSM), Business Development Manager (BDR) or Sales Engineer (SE). Do you learn applications in depth and help others? This is a role that will allow you to show your expertise and grow with the company.</p><p>
In this role, you will:</p><ul><li><p>
Communicate with customers via phone and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries</p></li><li><p>
Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible</p></li><li><p>
Identify and diagnose software issues to fix and improve the product experience for our customers</p></li><li><p>
Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry</p></li><li><p>
Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through expanded use of our software</p></li><li><p>
Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall OnRamp experience in mind</p></li><li><p>
Collaborate within OnRamp (with teams such as Customer Success and Product) to retain and grow customers on our platform</p></li><li><p>
Be a thoughtful engine to improve our product by surfacing trends and ideas to the Product Management team</p></li><li><p>
Create and maintain help documents</p></li><li><p>
Manage internal processes and systems used to organize and deliver the post sales experience</p></li><li><p>
Be a role model and a trusted advisor by showcasing OnRamp values and a customer centric approach in every customer interaction</p></li></ul><p>
We are looking for people who:</p><ul><li><p>
Are fluent in English</p></li><li><p>
AI first approach, self-motivated, always curious, consistently eager to learn, with a growth mindset</p></li><li><p>
Are performance oriented and demonstrate a strong customer first mentality by consistently providing customers high quality service</p></li><li><p>
A curiosity for technical deep-diving and troubleshooting. We don&rsquo;t always have the answers right away, so you need to enjoy discovering them!</p></li><li><p>
Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer</p></li><li><p>
Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role</p></li><li><p>
Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support</p></li><li><p>
Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts</p></li><li><p>
Embody our customer first values and add to our company culture</p></li><li><p>
Comfortable with working across phone, email and zoom</p></li><li><p>
Comfortable with a hybrid work arrangement of 3 days in the office and up to 2 days remote. Occasional onsite, company meetings and events will require in person attendance for a particular or particular set of days</p></li><li><p>
Pylon, Pylon AI Bot, Fathom, Salesforce and HubSpot knowledge and willingness to learn more are a plus</p></li></ul><p>
Due to the high volume of applications, we request a short video (under 3 mins) submission from candidates for this position. This is an opportunity for the individual to illustrate their communications skills and their motivation towards the role.</p><p></p><h1 class="jobSectionHeader"><b>
Why OnRamp</b></h1><ul><li><p>
Work directly with enterprise and mid-market clients, including Fortune 15 companies</p></li><li><p>
Join a high-growth SaaS company that just raised its $15M Series A led by top investors</p></li><li><p>
Be part of a collaborative, ownership-driven culture</p></li><li><p>
Highly competitive cash compensation, equity, and benefits</p></li><li><p><b>
Boston-based, 3+ days a week in-office</b></p></li></ul><p></p><p>
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don&rsquo;t hesitate to let us know.</p></div>

Customer Support Specialist

DoseSpot

<div><p><b>Who We Are:</b>
</p><p>PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error.</p><p></p><p><b>
Technical Support Specialist, L2</b></p><p><b>
The Role:</b></p><p>
As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.</p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders</p></li><li><p>
Support in the development and documentation of processes and best practices to provide support for customers and product end users</p></li><li><p>
Demonstrated ability to effectively explain technical issues to non-technical audiences</p></li><li><p>
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require</p></li><li><p>
Mentor and support level 1 and level 2 technical support specialists</p></li><li><p>
Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings</p></li></ul><p><b>
What You&rsquo;ll Bring:</b></p><ul><li><p>
Typically requires a minimum of 5 years of related experience with a Bachelor&rsquo;s degree; or equivalent work experience.</p></li><li><p>
Proficient in the use of Microsoft Office Suite</p></li><li><p>
Desire to assist with and improve trouble-shooting documentation</p></li><li><p>
Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)</p></li><li><p>
Proficiency using developer tools, Postman and writing SQL queries is required</p></li><li><p>
Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers</p></li><li><p>
Superb problem-solving skills working on mission critical Software as a Service</p></li><li><p>
Excellent verbal and written communication and presentation skills</p></li><li><p>
Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)</p></li><li><p>
Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment</p></li><li><p>
Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus</p></li><li><p>
Empathy in your approach to work, and passion for delivering excellent customer experiences</p></li><li><p>
Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers</p></li><li><p>
Must be able to work independently while being a proactive team member</p></li><li><p>
Experience partnering across global teams and/or working in a distributed remote environment is a plus</p></li></ul><p><b>
Core Competencies:</b></p><ul><li><p><b>
Knowledge &amp; Application: </b>Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional.</p></li><li><p><b>
Complexity &amp; Problem Solving: </b>Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.</p></li><li><p><b>
Collaboration &amp; Interaction: </b>Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.</p></li></ul><p></p><p><b>
Working Conditions &amp; Environment</b></p><ul><li><p>
Fully remote role within the United States</p></li><li><p>
Travel once a year for company offsite</p></li><li><p>
Operates in a fast-paced, growth-oriented, PE-backed SaaS environment</p></li><li><p>
Ability to manage multiple cases and shifting priorities</p></li><li><p>
Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment</p></li></ul><p></p><p>
DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</p><p></p><p><b>
Benefits &amp; Perks:</b></p><p>
Remote work environment with a flexible work schedule to encourage work-life balance</p><p>
Annual company offsite</p><p>
Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave</p><p>
 Medical, dental, and vision insurance for you and your family, plus a company funded FSA &amp; HSA (dependent on which medical plan you choose)</p><p>
401(k) company match</p><p>
One-time workspace reimbursement to help you optimize your remote workspace</p><p><i>
DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</i></p><p></p><p>
Compensation Range: $53,496.75 - $89,777.00</p></div>

Technical Support Specilaist L2

Digital Realty

<div><p><b>Position Title:
</b></p><p>Product Management &mdash; Portal Support &amp; Training Specialist
</p><p><b>Location:
</b></p><div><p>New York, NY | Clifton, NJ | Piscataway, NJ |Boston / Needham, MA | Ashburn, VA | Washington, DC | Miami, FL | Charlotte, NC | Atanlta, GA | open for Remote<br>
</p></div><p></p><p><b>Your role
</b></p><p>The Portal Support &amp; Training Specialist is responsible for supporting internal stakeholders and customers using Digital Portals. This includes troubleshooting technical issues, guiding users through portal functionalities, and ensuring a seamless customer experience. The role also develops training materials and delivers training sessions that help stakeholders maximize the value of the portal.
<br>
You will work closely with cross-functional teams, gather user insights, and help continuously improve the Digital Realty Portal ecosystem.<br>
</p><p></p><p><b>What you&rsquo;ll do
</b></p><ul><li>Respond to customer and internal team inquiries related to portal functionality.
</li><li>Troubleshoot and resolve portal issues efficiently, escalating when needed.
</li><li>Develop and deliver training programs, including webinars, workshops, and one-on-one training sessions.
</li><li>Create and maintain user documentation, including guides, FAQs, and troubleshooting resources.
</li><li>Engage proactively with stakeholders to gather feedback and identify improvement opportunities.
</li><li>Provide insights and recommendations to the Portal Product Manager based on usage trends and user needs.
</li><li>Collaborate with IT, product development, and customer service teams to ensure cohesive support.
</li><li>Prepare and present reports on support volume, trends, customer satisfaction, and training outcomes.
</li>Support continuous improvement efforts by advocating for customer-centric enhancements.<br>
<li>
</li></ul><p></p><p><b>What you&rsquo;ll need
</b></p><ul><li>Bachelor&rsquo;s degree in Business or a related field.
</li><li>At least 3 years of experience in customer support or training, ideally in a technical environment.
</li><li>Strong troubleshooting and analytical skills.
</li><li>Excellent communication and presentation abilities.
</li><li>Ability to create clear training and support documentation.
</li><li>Proficiency with customer support software and tools.
</li><li>Strong organizational and time-management skills.
</li><li>Customer-focused mindset with strong attention to detail.
</li><li>Adaptability and comfort working in a fast-paced, global environment.
</li>Willingness to occasionally travel for training sessions and support global time zones as needed.<br>
<li>
</li></ul><p></p><p><b>A bit about us
</b></p><p>Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL&reg;, the company&rsquo;s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx&reg;) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.</p><p><br>
</p><p></p><p><b>What we can offer you
</b></p><p>Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
</p><p>Join us and you&rsquo;ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you&rsquo;ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We&rsquo;ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
</p><p>Apply today, take charge of your career and grow your talents with us.<br>
</p><p></p><p><b>Health and Safety
</b></p><p>Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.<br>
</p><p></p><p><b>Our Compensation Philosophy
</b></p><p>Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
</p><p>Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee&rsquo;s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.
</p><p><b>Compensation range: $110,000 &ndash; $130,000 annually.
</b><br>
This compensation range represents the Company&rsquo;s good faith belief as to what it will pay as a base salary/hourly rate for this position at the time of this posting.
</p><p><b>Benefits: </b>For this role, Benefits include medical, dental, vision, life and AD&amp;D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.</p></div><p></p>

Product Manager

Wentworth Institute of Technology

<div><div>Job Description</div><div>
Position Summary:</div><div>
Reporting to the University Controller, the Accounts Payable Specialist (Specialist) is responsible for executing and optimizing day-to-day accounts payable operations with a strong emphasis on system integrity, compliance, and process efficiency. This role requires advanced proficiency in Workday, including Workday Financials and the Workday Payables module, to ensure accurate transaction processing, reporting, and internal control adherence. The Specialist supports Wentworth&rsquo;s financial operations by performing invoice review &amp; processing and ensuring timely payments to vendors, employees, and students (as applicable).</div><div></div><div><br>
The Specialist serves as the sole functional lead responsible for end-to-end management of the department&rsquo;s operations, maintaining full ownership of all activities within the function, from transaction execution through reporting and compliance. The Specialist will use Workday Financials and PaymodeX, a third-party payment processor, to ensure efficiency and accuracy in the full A/P life cycle, including providing support and training to budget managers who receive &amp; initiate invoices in Workday for approval. The Specialist will review invoices and reimbursements for accuracy and alignment with financial policies and provide final approval before the various transactions are initiated for payment.</div><div></div><div><br>
Essential Responsibilities:</div><div></div><div><br>
Invoice Processing &amp; Payment Management</div><ul><li><div>
Hands on management and responsibility for the full cycle, end-to-end Accounts Payable process.</div></li></ul><ul><li><div>
Review, validate, and process vendor invoices, purchase orders, employee expense reimbursements, and other miscellaneous payment requests in Workday and PaymodeX.</div></li></ul><ul><li><div>
Ensure accuracy of coding, approvals, tax treatment, and compliance with university procurement and Finance Division policies.</div></li></ul><ul><li><div>
Match invoices to POs and receipts; resolve discrepancies with internal departments and Procurement.</div></li></ul><ul><li><div>
Process supplier, employee, and student payments (ACH, check, wire) in accordance with payment schedules and deadlines.</div></li></ul><ul><li><div>
Conduct a weekly review of invoice requests, invoices, and expense reimbursement status reports to identify unapproved, pending, or stalled items. Follow up with the appropriate approvers to ensure timely processing and inclusion in scheduled settlement runs.</div></li></ul><ul><li><div>
Respond to and independently resolve vendor invoice, employee expense, and student stipend payment inquiries, lost or other contested payments, and other payment inquiries.</div></li></ul><ul><li><div>
Ensure all AP inbox items and inquiries are fully reviewed and resolved, or appropriately documented with status on a daily basis, or prior to each weekly settlement run as applicable.</div></li></ul><ul><li><div>
Other related Accounts Payable duties and projects as required.</div></li></ul><div>
Workday Financials Utilization</div><ul><li><div>
Actively identify and troubleshoot Workday errors, invoice routing issues, or workflow delays.</div></li></ul><ul><li><div>
Maintain accurate supplier records and assist with supplier onboarding in Workday. Ensure that each vendor has an up-to-date Form W-9 on file before payments are made.</div></li></ul><ul><li><div>
Generate and analyze Workday reports for A/P activity for reconciliation, audit support, and month-end close activities.</div></li></ul><div>
Compliance, Audit, &amp; Documentation</div><ul><li><div>
Ensure adherence to university policies, state/federal regulations, and accounting best practices.</div></li></ul><ul><li><div>
Maintain organized and audit-ready documentation for all A/P transactions.</div></li></ul><ul><li><div>
Support periodic internal/external audits by preparing documentation and responding to inquiries.</div></li></ul><ul><li><div>
Responsible for filing annual Form 1099&rsquo;s with vendors, IRS, and State.</div></li></ul><ul><li><div>
Maintain accurate and up to date documentation of Accounts Payable processes &amp; procedures.</div></li></ul><div>
Customer Service &amp; Campus Support</div><ul><li><div>
Provide responsive support to faculty, staff, and students regarding payment status, policies, and Workday processes.</div></li></ul><ul><li><div>
Collaborate with campus stakeholders to resolve invoice issues, payment questions, and supplier concerns.</div></li></ul><ul><li><div>
Assist departments with Workday navigation related to A/P tasks.</div></li></ul><div>
Process Improvement &amp; Team Collaboration</div><ul><li><div>
Routinely participate in cross training with other Finance staff members who will cover vacations and other absences.</div></li></ul><ul><li><div>
Recommend and support the implementation of improvements to A/P workflows and Workday configurations.</div></li></ul><ul><li><div>
Support training efforts for campus users on A/P procedures and Workday functions.</div></li></ul><ul><li><div>
Participate in finance team meetings, projects, and year-end close activities.</div></li></ul><div></div><div>
Minimum Qualifications and Skills:</div><ul><li><div>
Demonstrated experience and proficiency in Workday Accounts Payable module.</div></li></ul><ul><li><div>
Experience with hands-on management of entire Accounts Payable function.</div></li></ul><ul><li><div>
Experience reviewing Form W-9&rsquo;s supplied by vendors and accurately categorizing them in Workday for purposes of Form 1099 filing.</div></li></ul><ul><li><div>
Bachelor&rsquo;s degree or related experience.</div></li></ul><ul><li><div>
5+ years of related work experience.</div></li></ul><ul><li><div>
High attention to detail and ability to troubleshoot A/P related issues.</div></li></ul><ul><li><div>
Demonstrated experience with autonomy to proactively take steps to identify, resolve, and communicate issues. Use sound judgement and diplomacy and exhibit a sense of urgency where necessary.</div></li></ul><ul><li><div>
Strong interpersonal skills, collaborative mindset, and ability to build trust across departments and hierarchical levels.</div></li></ul><div></div><div>
Preferred Qualifications:</div><ul><li><div>
Experience using PaymodeX, a third-party payment processor.</div></li></ul><ul><li><div>
Proficiency in other Workday Financial Management modules, including general ledger, budgeting, reporting, and grants management.</div></li></ul><ul><li><div>
Knowledge of fund accounting, GASB standards, and nonprofit financial reporting.</div></li></ul><div></div><div>
Position Details:</div><div>
This position is eligible for a hybrid work schedule. This position is a full-time, benefits eligible position at 37.5 hours/week. Standard office environment with occasional evening or weekend work required for deadlines.</div><div></div><div>
The job grade for this position is Grade 6. The expected wage range for this position is between $64,000 - $77,000, which reflects what we reasonably expect to pay for this role.</div><div></div><div>
At this time, the university is unable to sponsor applicants for H-1B visas.</div><div></div><div><div>
About Wentworth</div></div><div><div>
Wentworth Institute of Technology Wentworth Institute of Technology (&ldquo;Wentworth&rdquo;) was founded to &ldquo;furnish education in the mechanical arts.&rdquo; Today, almost 4,000 undergraduates pursue associate and bachelor&rsquo;s degrees in 23 engineering, technology, design, and management disciplines across five schools: School of Architecture and Design, School of Computing and Data Science, School of Engineering, School of Management, School of Sciences and Humanities. In addition to offering certificate programs, graduate students may pursue 13 master&rsquo;s degrees. While Wentworth offers traditional semesters, the hallmark of a Wentworth education remains the robust co-op program, offering hands-on experiences that offer depth of learning, relevant experiences, and valuable networking opportunities. More than 38 percent of the class of 2023 were offered post-graduate full-time employment by their co-op employer. This approach to professionally relevant education is uniquely woven into the fabric of Wentworth, where students are encouraged to make connections across disciplines, in classrooms, labs, and as active participants in industry.</div></div><div></div><div><div>
Wentworth is a member of the Colleges of the Fenway consortium, and shares many facilities, resources, and activities with nearby institutions. With this membership, Wentworth students are entitled to register for courses with participating neighboring institutions at no additional cost. Wentworth is also a member of the Tuition Exchange, a reciprocal scholarship opportunity for the dependents of eligible faculty and staff at 645+ member schools nationwide. Wentworth earned the top spot in the latest New York Times college ranking when prioritizing earnings, economic mobility, and economic diversity among colleges in Massachusetts. The Institute&rsquo;s current operating budget is $151 million, and the value of its endowment is $161 million.</div></div><div></div><div><div><br>
Academics</div></div><div><div>
Wentworth offers 23 undergraduate and 13 master&rsquo;s degree programs across five distinct Schools and through a variety of pathways: full-time, part-time, hybrid, and online. Wentworth also offers minors, dual graduate degrees, graduate certificates, and accelerated three-year undergraduate degrees along with 3+1, 4+1, and 4+2 undergraduate and graduate degree combinations.</div></div><div><div>
Wentworth offers one of the nation&rsquo;s most comprehensive Cooperative Education (coop) programs. Undergraduate students at Wentworth are required to complete two coop semesters to graduate. During co-op, students gain hands-on experience and put the knowledge and skills they forge in the classroom into practice while still in school. By partnering with leading industry organizations, Wentworth&rsquo;s co-op program lets students find solutions to real-world problems while working in their chosen fields while fostering valuable professional connections that are crucial to success in the modern workforce. By integrating a hands-on approach into academics, in the classroom, and through coop, Wentworth prioritizes the long-term career success of our students. This close connection between academic experience and on-the-job proficiency directly translates to higher earnings and accelerated career growth.</div></div><div></div><div><div>
Facilities</div></div><div><div>
The 31-acre campus in the heart of Boston boasts a tree-lined quad, modern and traditional residence halls, diverse campus amenities, the Douglas D. Schumann Library &amp; Learning Commons, multiple computer centers, a 24-hour police department, and numerous social activities. The campus also features 60+ state of the art labs and studios including the Casella Robotics Laboratory, the state-of-the-art BOND Virtual Design and Construction Lab, and ample design studios. In fact, Wentworth has achieved an impressive 1:1 student-to-studio space ratio. In February 2024, Wentworth Institute of Technology announced a bold 10-year plan to dramatically transform its physical campus. The plan will create technologically advanced spaces for hands-on learning in preparation for STEM, design and management careers and double the public green spaces on campus, affirming Wentworth&rsquo;s commitment to sustainability and resiliency. Among the plan&rsquo;s highlights are new residence halls, a new athletics field house, as well as new and renovated academic spaces.</div></div><div></div><div><br>
Compensation and Benefits</div><div>
Wentworth Institute of Technology is committed to fair, transparent, and legally compliant compensation practices. We believe that clarity about pay structures and ranges supports equity, fosters trust, and ensures a positive workplace for all employees.</div><div></div><div>
Please visit here to see the comprehensive benefits package offered to support the best experience for our employees. <div>https://wit.edu/careers/work-wentworth</div></div><div></div><div>
Inclusive Excellence at Wentworth</div><div>
Inclusive Excellence is one of the four pillars of the <div>Strategic Plan.</div> Actively and intentionally cultivating a diverse and culturally competent institution where each member has the opportunity and support to reach their full potential and make contributions to our campus community and beyond is Inclusive Excellence at Wentworth.</div><div></div><div>
To find out more about the Wentworth&rsquo;s commitment to Inclusive Excellence, please visit the website <div>https://wit.edu/about/inclusive-excellence</div>.</div><div></div><div>
All applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at <div>wellsc1@wit.edu</div>.</div><div></div><div>
E-Verify for Employment Eligibility Verification (Form I-9)</div><div>
Wentworth participates in E-Verify. E-Verify is an internet-based system that compares information from your Form I-9 to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.</div></div>

Accounts Payable Specialist

Plymouth Rock Assurance

<div><p>As a Service Center Specialist, you will be the voice of our organization supporting and retaining personal lines customers on behalf of our independent agency partners. You will deliver exceptional service, provide trusted guidance, and serve as a subject matter expert in Auto, Homeowners, and Umbrella coverage while helping customers protect what matters most. This is a great opportunity for a driven, customer-focused professional who thrives in a fast-paced environment and enjoys combining service excellence with sales success.</p>
<p>
</p><p><b>Responsibilities</b></p>
<ul>
<li>Serve as a trusted advisor to customers and agents, answering questions on coverage, billing, premiums, and policy changes</li>
<li>Quote, recommend, and sell personal lines products to new and existing clients</li>
<li>Conduct proactive renewal reviews and identify coverage gaps</li>
<li>Resolve underwriting and policy issues with sound judgment</li>
<li>Deliver first-call resolution and an outstanding customer experience</li>
<li>Accurately update policy information across multiple systems
</li><li>Manage a high volume of inbound and outbound calls with professionalism and efficiency</li>
<li>Collaborate with teammates to exceed service and sales goals</li>
</ul>
<p></p><p><b>Qualifications</b></p>
<ul>
<li>Active Property &amp; Casualty (P&amp;C) license required</li>
<li>Strong communication, listening, and problem-solving skills</li>
<li>Ability to multitask in a fast-paced, high-volume environment</li>
<li>Attention to detail and strong organizational skills</li>
<li>Sales experience preferred</li>
<li>1&ndash;3 years of insurance or related experience preferred</li>
<li>Bachelor's degree preferred</li>
</ul>
<p></p><p><b>Licensing &amp; Growth</b></p>
<p>
</p><p>An active Property &amp; Casualty (P&amp;C) license is required for this role. We provide ongoing training, tools, and support to help you continue growing your insurance career and expand your expertise in personal lines coverage.</p>
<p>
</p><p><b>Schedule</b></p>
<p>
</p><p>This is a full-time, 37.5-hour per week position, Monday through Friday. Our service center operates between 8:00 AM and 7:00 PM, and team members work scheduled shifts within those hours (such as 8:00&ndash;4:00, 9:00&ndash;5:00, or 11:00&ndash;7:00) based on business needs.</p>
<p>
</p><p><b>Salary Range</b></p>
<p>
</p><p>The pay range for this position is $55,000 to $73,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.<br>
</p><p></p><p><b>Benefits and Perks</b></p>
<ul>
<li>Paid time off</li>
<li>Free onsite gym at our Boston location
</li><li>Tuition reimbursement
</li><li>Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
</li><li>Robust health and wellness programs</li>
<li>Auto and home insurance discounts
</li><li>Matching donation opportunities
</li><li>Annual 401(k) employer contribution</li>
<li>Various Paid Family leave options including Paid Parental Leave
</li><li>Resources to promote professional development</li>
<li>Convenient locations and pre-tax commuter benefits</li>
</ul>
<p><b>About the Company</b></p>
<p><i>
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.</i></p></div>

Service Center Specialist

Bevi

<div><div><p>Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans&mdash;making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year&mdash;saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.</p></div><p>
We are seeking a full time <b>Technical Services Specialist</b> to join our best-in-class Technical Services Team. In this role, you will use your independent judgment as an expert troubleshooter, coach, and diagnostician with regard to Bevi machines. You will serve both our Direct and Partner customers via phone and email helping to ensure our machines are running at peak performance. You have a passion for providing customers with an exceptional experience, and you enjoy working with internal stakeholders to provide feedback to help drive process improvements.</p>
<p>
Must be able to maintain a consistent schedule of <b>11am-7pm CT / 12pm - 8pm ET</b></p>
<h3 class="jobSectionHeader"><b>
Your Day to Day</b></h3>
<ul><li>Assess existing troubleshooting processes, particularly those impacting the customer experience, and provide improvement recommendations on a continuous basis</li>
<li>Routinely troubleshoot processes related to Bevi machines, including the support of non-routine failures without documented guidance</li>
<li>Provide guidance on installations and preventative maintenance to improve the customer experience</li>
<li>Lead troubleshooting efforts for machines via phone and email (training will be provided)</li>
<li>Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing information, and routing these to the appropriate internal team</li>
<li>Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams.</li>
<li>Help partners with contract questions and overall system usage analysis</li>
<li>Initiate RMAs for parts that will be processed by our Quality Engineers</li>
<li>Be the voice of the customer to deliver upon our brand promise on customer service</li>
<li>Answer warranty questions and provide guidance on next steps</li>
<li>Schedule proactive and reactive service calls around the country</li>
<li>Identify areas of opportunity for our customers. Some examples may include</li>
<li><ul><li>Flavor changes</li>
<li>Proper maintenance tips to prevent future issues</li>
<li>Better service processes</li>
<li>New product additions</li>
<li>Competitive presence</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>Ability to maintain a consistent schedule of <b>11am-7pm CT / 12pm - 8pm ET</b></li>
<li>Ability to learn and understand hardware and software systems in order to troubleshoot effectively</li>
<li>Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders, and to provide troubleshooting steps for Bevi's customers</li>
<li>Ability to multitask - answering calls, working on incoming emails, completing tickets, helping your team answer questions, and escalating feedback for internal stakeholders, , and working with internal stakeholders to drive process improvements</li>
<li>Ensure Bevi's customers receive industry defining technical support</li>
<li>Great attitude and willingness to go above and beyond for an exceptional customer experience</li>
<li>Exceptional verbal support skills on the phone, strong writing skills, and a focus on thorough ticket management and throughput</li>
<li>Move with urgency to solve problems for our customers</li>
<li>Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite a plus</li>
</ul>
<p>#LI-CK1<br>
#LI-HYBRID</p><div><h4 class="jobSectionHeader"><b>
Benefits:</b></h4>
<ul><li>Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer</li>
<li>401(k) with company match</li>
<li>Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc</li>
<li>Generous fully paid parental leave for both birth parents and non-birth parents</li>
<li>Fully employer paid disability and life insurances</li>
<li>Wellness and fitness reimbursements</li>
<li>Monthly stipends for cell phone use and commuting costs</li>
<li>Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi ... plus composting and terra-cycling, too</li>
<li>Happy hours, team-building events, bagel breakfasts, Values awards - and more.</li></ul><br>
<p></p>
<p><b>
We're supercharging our workflows:</b> Bevi is currently in an exciting &quot;build phase&quot; of our 2026 roadmap to become a truly AI-powered business. We aren't just looking for tool-users; we're looking for change-makers who are as passionate about driving AI adoption as they are about sustainability. Join us as we build the future of hydration together.</p><br>
<p></p>
<p><i>
We're excited about supporting career growth and would love to be part of your professional journey. We know that talent comes in many forms, and we value individual accomplishments, specialized knowledge, and genuine passion over just checking boxes on a requirements list. If any of our positions interest you, please apply! Our recruiting team will contact you about next steps if we'd like to move forward together.</i></p>
<p><i>
A member of the Bevi Talent team '</i><i>recruiting@bevi.co</i><i>' will be reaching out about next steps if we would like to move forward.</i></p>
<h4 class="jobSectionHeader"><b>
Accommodations:</b></h4>
<p>
Bevi is committed to an inclusive hiring process and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact recruiting@bevi.co.</p></div></div>

Technical Services Specialist

Nightingale Night Nurses

<p>We are looking for Newborn Care Specialists or Postpartum Doulas in the Greater Boston area [And all over the US!]</p><p>We're looking for help with the best career possible. Cuddling newborns!</p><p>Learn more: https://www.nightingalenightnurses.com/whatisanightnurse/</p><p>You must:</p><p>-Have/be willing to take a <b>training </b>as a Newborn Care Specialist or Postpartum Doula.</p><ul><li>[Newborn Care Specialist trainings must be approved by the NCSA and Postpartum Doula trainings must be from a well-known, reputable company.]</li><li>If you want/need recommendations on training, please say that in your application, and we are happy to offer suggestions!</li><li>We *do NOT* offer training through our company.</li></ul><p>-Have/Be willing to get CPR certified</p><p>-Have overnight availability, at LEAST 2 nights a week but ideally 4-7 [24/7 and day shifts are available also, but nights are a requirement]</p><p>-Have non-familial hands on newborn experience [not just infants/older babies] and be able to provide references for this experience</p><p>-Have your own LLC/DBA/ be willing to get one</p><p>-Have your own liability insurance/be willing to get it</p><p>*We can help you talk through any questions or concerns!*</p><p>Job Types: Full-time, Contract, Temporary</p><p>Pay: $28.00 - $40.00 per hour</p><p>Benefits:</p><ul><li>Employee assistance program</li><li>Flexible schedule</li><li>Professional development assistance</li></ul><p>Work Location: In person</p>

Newborn Care Specialist/ Postpartum Doula/ "Night Nurse" "Baby Nurse" " Night Nanny"

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