customer success manager, tier 1

dedicated client care specialist Jobs in Boston

dedicated client care specialist

implementation specialist

information technology support specialist Jobs in Boston

technical support representative, in-store Jobs in Boston

customer support specialist

Interra Health

<div>Who We Are: 
 
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care&mdash;helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
Technical Support Specialist, L2
The Role:
As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.
Key Responsibilities:<ul><li>
Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders</li><li>
Support in the development and documentation of processes and best practices to provide support for customers and product end users</li><li>
Demonstrated ability to effectively explain technical issues to non-technical audiences</li><li>
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require</li><li>
Mentor and support level 1 and level 2 technical support specialists</li><li>
Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings</li></ul>
What You&rsquo;ll Bring:<ul><li>
Typically requires a minimum of 5 years of related experience with a Bachelor&rsquo;s degree; or equivalent work experience.</li><li>
Proficient in the use of Microsoft Office Suite</li><li>
Desire to assist with and improve trouble-shooting documentation</li><li>
Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)</li><li>
Proficiency using developer tools, Postman and writing SQL queries is required</li><li>
Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers</li><li>
Superb problem-solving skills working on mission critical Software as a Service</li><li>
Excellent verbal and written communication and presentation skills</li><li>
Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)</li><li>
Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment</li><li>
Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus</li><li>
Empathy in your approach to work, and passion for delivering excellent customer experiences</li><li>
Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers</li><li>
Must be able to work independently while being a proactive team member</li><li>
Experience partnering across global teams and/or working in a distributed remote environment is a plus</li></ul>
Core Competencies:<ul><li>
Knowledge &amp; Application: Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional.</li><li>
Complexity &amp; Problem Solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.</li><li>
Collaboration &amp; Interaction: Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.</li></ul>
Working Conditions &amp; Environment<ul><li>
Fully remote role within the United States</li><li>
Travel once a year for company offsite</li><li>
Operates in a fast-paced, growth-oriented, PE-backed SaaS environment</li><li>
Ability to manage multiple cases and shifting priorities</li><li>
Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment</li></ul>
Benefits &amp; Perks:
Competitive compensation
Remote-first
Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
Flexible work
 
Flexible scheduling and core collaboration hours (10:00 AM &ndash; 3:00 PM ET), giving you space for both deep work and real life.
Company-wide offsite
 
We invest in connection&mdash;join us for an annual offsite to collaborate, build relationships, and have some fun together.
Time off that you&rsquo;re expected to use
 
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
Comprehensive health coverage
 
Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
 
Includes company contributions to HSA/FSA accounts (based on plan selection).
Financial wellness
 
401(k) with company match to help you plan for the future.
Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Compensation Range: $53,496.75 - $89,777.00</div>

Technical Support Specilaist L2

<div>Who We Are: 
 
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care&mdash;helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
The Role:
As a customer facing member of the Support Team, the Implementation Specialist serves a key role as the face of Interra Health to newly signed customers, guiding them from post-sale through go-live. This is a great time to join a growing Customer Success team with opportunities to develop processes and contribute to scalable success strategies. An organized planner to the core, you&rsquo;re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will train different users within the product and assist with communication and launch activities for each customer. Additionally, you&rsquo;ll be expected to run multiple projects concurrently, deal with changing priorities, while focusing on the success of our customers 
 
We welcome applicants from all U.S. time zones, though we have a preference for those based in Eastern time zones.
What You&rsquo;ll Do:<ul><li>
Complete implementation and setup steps for newly signed customers within our product</li><li>
Interpret customer agreements to set up the implementation process</li><li>
Work closely with the development team on setting up technical integrations and configurations as needed</li><li>
Create documentation and training materials to provide support for customers and product end users</li><li>
Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals</li><li>
Respond to customer queries in a timely and accurate way, via phone, email, or chat</li><li>
Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions</li><li>
Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines</li><li>
Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers&rsquo; expectations</li><li>
Effectively work with other departments to meet or exceed customers&rsquo; expectations</li><li>
Coordinate feedback on customers' experiences, provide updates and facilitate any questions or enhancements from the customer</li><li>
Drive internal business owners to thoughtful and timely resolution and responses</li><li>
Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations</li></ul>
What You&rsquo;ll Bring:<ul><li>
High school diploma or equivalent required; with a minimum of three (3) years&rsquo; experience in a customer facing role</li><li>
Proficient in the use of Microsoft Office Suite</li><li>
Excellent verbal and written communication and presentation skills</li><li>
Must be customer-oriented and provide exceptional customer service to customers through telephone and email correspondence</li><li>
Detail oriented with the ability to multitask and manage time</li><li>
Must be able to work independently while being a proactive team member</li><li>
Excellent project management, problem solving, influencing, and interpersonal skills</li><li>
Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines</li></ul>
You Will Enjoy This Role If:<ul><li>
You enjoy working with a wide range of different clients</li><li>
You enjoy learning technical skills about API Integrations</li></ul>
You probably won&rsquo;t enjoy this role if:<ul><li>
You expect to only manage a specific book of business as the workload may vary</li><li>
You don&rsquo;t enjoy being a cross-departmental communicator</li></ul>
Benefits &amp; Perks:
Remote work environment with a flexible work schedule to encourage work-life balance
Annual company offsite
Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
 Medical, dental, and vision insurance for you and your family, plus a company funded FSA &amp; HSA (dependent on which medical plan you choose)
401(k) company match
One-time workspace reimbursement to help you optimize your remote workspace
Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Compensation Range: $66,420.75 - $88,561.00</div>

Implementation Specialist

DoorDash

<div>
 
 About The Team
 
 
 
 The Technical Support Team at SevenRooms is part of DoorDash&rsquo;s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong&mdash;or when guidance is needed&mdash;there&rsquo;s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we&rsquo;re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
 
 
 
 Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must.
 
 
 
 
 About The Role
 
 
 
 In this role, you&rsquo;ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers&rsquo; Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
 
 
 
 You&rsquo;re Excited About This Opportunity Because You Will&hellip;
 
 
 
 <ul>
 <li>
 Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
 </li>
 <li>
 Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
 </li>
 <li>
 Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
 </li>
 <li>
 Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
 </li>
 <li>
 Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
 </li>
 <li>
 Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
 
 
 </li>
 </ul>
 
 We&rsquo;re Excited About You Because&hellip;
 
 
 
 <ul>
 <li>
 You&rsquo;re a strong communicator, both in writing and over the phone
 </li>
 <li>
 You bring a positive, collaborative attitude and thrive in team environments
 </li>
 <li>
 You&rsquo;re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
 </li>
 <li>
 You have a proven ability to build strong, trusted relationships with clients
 </li>
 <li>
 You deliver outstanding customer service, striking the right balance between empathy and effective solutions
 </li>
 <li>
 You&rsquo;re analytical and resourceful, with sharp problem-solving skills
 </li>
 <li>
 You have a technical mindset and an interest in hospitality tech
 </li>
 <li>
 You&rsquo;re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
 </li>
 <li>
 You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality
 
 
 </li>
 </ul>
 Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
 
 
 We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
 
 
 The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
 
 
 
 Compensation
 
 
 
 Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
 
 
 DoorDash cares about you and your overall well-being. That&rsquo;s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
 
 
 To learn more about our benefits, visit our careers page here.
 
 
 
 See Below For Paid Time Off Details
 
 
 
 <ul>
 <li>
 For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
 </li>
 <li>
 For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
 
 
 </li>
 </ul>
 The national base pay range for this position within the United States, including Illinois and Colorado.
 
 
 $23.40&mdash;$34.50 USD
 
 
 
 About DoorDash
 
 
 
 At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users&mdash;from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
 
 
 DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees&rsquo; happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
 
 
 Our Commitment to Diversity and Inclusion
 
 
 We&rsquo;re committed to growing and empowering a more inclusive community within our company, industry, and cities. That&rsquo;s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
 
 
 Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on &ldquo;protected categories,&rdquo; we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce &ndash; people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
 
 
 Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
 
 
 
 If you need any accommodations, please inform your recruiting contact upon initial connection.
 
</div>

Technical Support Representative, In-Store

American Airlines

<div><div><div><h2 class="jobSectionHeader">Intro</h2></div><div>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</div></div><div><div><h2 class="jobSectionHeader">
Why you'll love this job</h2></div><div>
The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $19.64 per hour.</div></div><div><div><h2 class="jobSectionHeader">
What you'll do</h2></div><div>
These are the essential functions of the job 
 
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.<ul><li>
Provide premium customer service to all customers</li><li>
Register customers and verify their access to club(s) and/or lounge(s)</li><li>
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)</li><li>
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All</li><li>
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)</li><li>
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs</li><li>
Issue customer tickets (e.g., day of departure, reissues, future tickets)</li><li>
Cancel passenger reservations, as requested</li><li>
Place customers on priority lists (e.g., upgrades, standby)</li><li>
Provide timely resolution of customers&rsquo; travel issues</li><li>
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed</li><li>
Document customer issues in the passenger name record (PNR)</li><li>
Perform club enrollment or sales activities (e.g., Admiral&rsquo;s Club, credit card memberships)</li><li>
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)</li><li>
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals</li><li>
Assist customers with their baggage, as needed</li><li>
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)</li><li>
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times</li><li>
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)</li><li>
Assist customers with technology provided in the club(s) and/or lounge(s)</li><li>
Reserve conference rooms (e.g., 1 hour) for same-day travel requests</li><li>
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)</li><li>
Complete open or close procedures for club(s) and/or lounge(s)</li><li>
Address escalated customer issues or concerns</li><li>
Conduct liquor inventory audit with beverage business partner (at some airports)</li><li>
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)</li><li>
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays</li><li>
Complete job-relevant trainings</li><li>
Adhere to company policies, procedures, and performance standards</li><li>
Wear uniforms as required by company policy</li><li>
Adhere to government regulations (e.g., DOT, FAA, TSA)</li><li>
Use multiple internal resources/systems, including during customer interactions</li><li> 
Reasonable accommodations may be made for qualifying individuals with disabilities.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
All you'll need for success</h2></div><div>
Minimum Qualifications- Education &amp; Prior Job Experience<ul><li>
High school diploma or GED</li><li>
Must be able to read, write, fluently speak and understand the English language</li><li>
Bilingual language skills required in some locations</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality</li><li>
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service</li><li>
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact</li><li>
Service-oriented and self-motivated with a high level of professionalism</li><li>
Able to attend training classes in Dallas/Fort Worth, Texas</li><li>
Prior customer hospitality experience strongly preferred</li><li>
Maintain a well-groomed and professional appearance</li><li>
Excellent communication skills</li><li>
Prior travel industry experience preferred</li><li>
PC experience preferred</li><li>
Strong organizational and administrative skills required</li><li>
Ability to work irregular and/or extended hours, including weekends and holidays</li><li>
Must report to work on a regular and timely basis</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
What you'll get</h2></div><div>
Feel free to take advantage of all that American Airlines has to offer:<ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Feel free to be yourself at American</h2></div><div>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 
 
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</div></div></div>

Premium Guest Services Representative Full Time

<div>
 
 Intro
 
 
 
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 
 
 
 Why you'll love this job
 
 
 
 The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $19.64 per hour.
 
 
 
 What You'll Do
 
 
 
 
 These are the essential functions of the job
 
 
 
 
 This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
 
 
 
 <ul>
 <li>
 Provide premium customer service to all customers
 </li>
 <li>
 Register customers and verify their access to club(s) and/or lounge(s)
 </li>
 <li>
 Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
 </li>
 <li>
 Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
 </li>
 <li>
 Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
 </li>
 <li>
 Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
 </li>
 <li>
 Issue customer tickets (e.g., day of departure, reissues, future tickets)
 </li>
 <li>
 Cancel passenger reservations, as requested
 </li>
 <li>
 Place customers on priority lists (e.g., upgrades, standby)
 </li>
 <li>
 Provide timely resolution of customers&rsquo; travel issues
 </li>
 <li>
 Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
 </li>
 <li>
 Document customer issues in the passenger name record (PNR)
 </li>
 <li>
 Perform club enrollment or sales activities (e.g., Admiral&rsquo;s Club, credit card memberships)
 </li>
 <li>
 Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
 </li>
 <li>
 Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
 </li>
 <li>
 Assist customers with their baggage, as needed
 </li>
 <li>
 Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
 </li>
 <li>
 Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
 </li>
 <li>
 Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
 </li>
 <li>
 Assist customers with technology provided in the club(s) and/or lounge(s)
 </li>
 <li>
 Reserve conference rooms (e.g., 1 hour) for same-day travel requests
 </li>
 <li>
 Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
 </li>
 <li>
 Complete open or close procedures for club(s) and/or lounge(s)
 </li>
 <li>
 Address escalated customer issues or concerns
 </li>
 <li>
 Conduct liquor inventory audit with beverage business partner (at some airports)
 </li>
 <li>
 Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
 </li>
 <li>
 Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
 </li>
 <li>
 Complete job-relevant trainings
 </li>
 <li>
 Adhere to company policies, procedures, and performance standards
 </li>
 <li>
 Wear uniforms as required by company policy
 </li>
 <li>
 Adhere to government regulations (e.g., DOT, FAA, TSA)
 </li>
 <li>
 Use multiple internal resources/systems, including during customer interactions
 </li>
 <li>
 Reasonable accommodations may be made for qualifying individuals with disabilities.
 
 
 </li>
 </ul>
 
 All you'll need for success
 
 
 
 
 Minimum Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED
 </li>
 <li>
 Must be able to read, write, fluently speak and understand the English language
 </li>
 <li>
 Bilingual language skills required in some locations
 </li>
 <li>
 Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
 </li>
 <li>
 Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
 </li>
 <li>
 Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
 </li>
 <li>
 Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
 </li>
 <li>
 Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
 </li>
 <li>
 Service-oriented and self-motivated with a high level of professionalism
 </li>
 <li>
 Able to attend training classes in Dallas/Fort Worth, Texas
 </li>
 <li>
 Prior customer hospitality experience strongly preferred
 </li>
 <li>
 Maintain a well-groomed and professional appearance
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Prior travel industry experience preferred
 </li>
 <li>
 PC experience preferred
 </li>
 <li>
 Strong organizational and administrative skills required
 </li>
 <li>
 Ability to work irregular and/or extended hours, including weekends and holidays
 </li>
 <li>
 Must report to work on a regular and timely basis
 
 
 </li>
 </ul>
 
 What You'll Get
 
 
 
 Feel free to take advantage of all that American Airlines has to offer:
 
 
 <ul>
 <li>
 Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
 </li>
 <li>
 Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
 </li>
 <li>
 Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
 </li>
 <li>
 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
 </li>
 <li>
 Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 
 
 </li>
 </ul>
 
 Feel free to be yourself at American
 
 
 
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 
 
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>

Vinebrook Technology

<div>
 
 
 Overview:
 
 
 
 One of our customers is hiring a fulltime IT Support Specialist who will work
 
 onsite in Kenmore Square five days per week
 
 with a team of IT specialists to deliver excellent support and management of our customers&rsquo; environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices and applications. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.
 
 
 
 
 
 
 
 
 
 Shift Schedule:
 
 
 <ul>
 <li>
 9:00 am - 5:30pm EST
 </li>
 <li>
 Monday to Friday
 </li>
 <li>
 
 On-site five days per week in Kenmore Square (required)
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications, Education and Training:
 
 
 <ul>
 <li>
 
 ITIL v4 Foundation (Required)
 
 </li>
 <li>
 
 Mac OS: 2 years + (Required)
 
 </li>
 <li>
 
 Kanji/ JAMF: 2 years+ (Required)
 
 </li>
 <li>
 
 OKTA: 2 years+
 
 </li>
 <li>
 
 Windows: 2 years + (Required)
 
 </li>
 <li>
 
 Slack/ Teams/ Collaboration Tools: 2 years (Required)
 
 </li>
 <li>
 
 Microsoft 365: 2 years (Required)
 
 </li>
 <li>
 
 CompTIA A+, Network+, Security+ (Required)
 
 </li>
 <li>
 Microsoft MTA (Preferred)
 </li>
 <li>
 Google IT Support Professional (Preferred)
 </li>
 <li>
 MS Intune: 2 years (Preferred)
 </li>
 <li>
 Associate&rsquo;s degree (Preferred)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2-3 years in a technical support role
 </li>
 <li>
 Experience providing customer support
 </li>
 <li>
 Experience in 24x7x365 Managed Services preferred
 </li>
 <li>
 On-site IT Service Experience preferred
 </li>
 <li>
 Experience using ITSM and Monitoring toolsets
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Operations:
 
 
 <ul>
 <li>
 Triage tickets per specified severity levels.
 </li>
 <li>
 Refer/ escalate customer issues to the appropriate level of support, as needed.
 </li>
 <li>
 Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required.
 </li>
 <li>
 Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs).
 </li>
 <li>
 Perform account management services &ndash; User Account creates/disables/terminations/name changes, etc.
 </li>
 <li>
 Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs.
 </li>
 <li>
 Supporting end-users by diagnosing and resolving computer hardware, network, and application issues.
 </li>
 <li>
 Assist with cross-training of other team members, as needed.
 </li>
 <li>
 Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations.
 </li>
 <li>
 Perform other tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Experience working within SaaS Tools to perform basic tasks, such as user creation and password resets.
 </li>
 <li>
 Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS.
 </li>
 <li>
 Highly analytical thinker and troubleshooter.
 </li>
 <li>
 Detail oriented with excellent documentation and communication skills.
 </li>
 <li>
 Self-motivated, passionate about technology, with the desire to learn new things.
 </li>
 <li>
 Foundational understanding of operating systems and servers, both physical and virtual.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Paid time off
 </li>
 </ul>
</div>

Information Technology Support Specialist

Dana-Farber Cancer Institute

<div><div><div><div>Job Ref:</div><div>
JR-2963</div></div> 
<div><div>Location:</div><div>
450 Brookline Ave, BOSTON, MA 02215</div> 
</div>
<div><div>Category:</div><div>
Administration Support/Customer Service</div></div> 
<div><div>Employment Type:</div><div>
Full time</div></div> 
<div><div>Work Location:</div><div>
Hybrid: 2-3 days onsite/week</div></div> 
<div></div><div><div>Salary/Pay Rate:</div><div>
$50,070.00 - $60,730.00 per year</div>
</div></div>Overview
<div><div>Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute&rsquo;s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. 
Under close supervision, will perform the following:<ul><li>
Provide administrative support for the department, clinicians, and/or faculty.</li><li>
Perform administrative duties that may include, but not limited to, answering phones, maintaining office supplies, incoming and outgoing mail management, managing resource calendars, and submitting work orders for maintenance issues.</li><li>
Manage meeting planning and schedules for individuals and teams within assigned department group.</li><li>
May liaise between patient and clinical staff to provide scheduling support.</li><li>
Draft communications for members of the department or individuals that the position is supporting for review.</li><li>
May be responsible for data entry.</li><li>
Provide email and phone communication with internal and external teams or collaborators.</li><li>
May serve as onsite representative for external groups, visitors, or collaborators.</li><li>
Prepare general correspondence, letters of recommendation, Excel spreadsheets, presentation preparation and editing.</li><li>
Financial responsibilities including P-Card charge review and reconciliation, expense report processing, vendor payments, invoice creation or general office supply ordering.</li><li>
Coordinate travel arrangements as required/needed by department staff.</li><li>
Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.</li><li>
Other duties as assigned.</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
<ul><li>Good written and oral communication skills.</li><li>
Basic knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe.</li><li>
Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.</li><li>
Must possess the ability to identify and work to resolve problems, maintain confidentiality, and pay attention to detail.</li><li>
Ability to organize, multi-task, prioritize, and follow-through.</li></ul>
MINIMUM JOB QUALIFICATIONS:
<ul><li>High school diploma required. Bachelor&rsquo;s degree preferred.</li><li>
1 year of relevant experience.</li></ul>
License/Certification/Registration: N/A
SUPERVISORY RESPONSIBILITIES: No
PATIENT CONTACT: Yes, may have patient contact.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to .
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
<h3 class="jobSectionHeader">EEO Poster</h3>
.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate&rsquo;s relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$50,070.00 - $60,730.00</div></div></div>

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