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implementation specialist

Interra Health

<div><p><b>Who We Are:</b><br>
<br>
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care&mdash;helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.</p><p><b>
The Role:</b></p><p>
As a customer facing member of the Support Team, the <b>Implementation Specialist</b> serves a key role as the face of Interra Health to newly signed customers, guiding them from post-sale through go-live. This is a great time to join a growing Customer Success team with opportunities to develop processes and contribute to scalable success strategies. An organized planner to the core, you&rsquo;re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will train different users within the product and assist with communication and launch activities for each customer. Additionally, you&rsquo;ll be expected to run multiple projects concurrently, deal with changing priorities, while focusing on the success of our customers<br>
<br>
<i>We welcome applicants from all U.S. time zones, though we have a preference for those based in Eastern time zones.</i></p><p><b>
What You&rsquo;ll Do:</b></p><ul><li><p>
Complete implementation and setup steps for newly signed customers within our product</p></li><li><p>
Interpret customer agreements to set up the implementation process</p></li><li><p>
Work closely with the development team on setting up technical integrations and configurations as needed</p></li><li><p>
Create documentation and training materials to provide support for customers and product end users</p></li><li><p>
Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals</p></li><li><p>
Respond to customer queries in a timely and accurate way, via phone, email, or chat</p></li><li><p>
Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions</p></li><li><p>
Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines</p></li><li><p>
Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers&rsquo; expectations</p></li><li><p>
Effectively work with other departments to meet or exceed customers&rsquo; expectations</p></li><li><p>
Coordinate feedback on customers' experiences, provide updates and facilitate any questions or enhancements from the customer</p></li><li><p>
Drive internal business owners to thoughtful and timely resolution and responses</p></li><li><p>
Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations</p></li></ul><p><b>
What You&rsquo;ll Bring:</b></p><ul><li><p>
High school diploma or equivalent required; with a minimum of three (3) years&rsquo; experience in a customer facing role</p></li><li><p>
Proficient in the use of Microsoft Office Suite</p></li><li><p>
Excellent verbal and written communication and presentation skills</p></li><li><p>
Must be customer-oriented and provide exceptional customer service to customers through telephone and email correspondence</p></li><li><p>
Detail oriented with the ability to multitask and manage time</p></li><li><p>
Must be able to work independently while being a proactive team member</p></li><li><p>
Excellent project management, problem solving, influencing, and interpersonal skills</p></li><li><p>
Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines</p></li></ul><p><b>
You Will Enjoy This Role If:</b></p><ul><li><p>
You enjoy working with a wide range of different clients</p></li><li><p>
You enjoy learning technical skills about API Integrations</p></li></ul><p><b>
You probably won&rsquo;t enjoy this role if:</b></p><ul><li><p>
You expect to only manage a specific book of business as the workload may vary</p></li><li><p>
You don&rsquo;t enjoy being a cross-departmental communicator</p></li></ul><p><b>
Benefits &amp; Perks:</b></p><p>
Remote work environment with a flexible work schedule to encourage work-life balance</p><p>
Annual company offsite</p><p>
Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave</p><p>
 Medical, dental, and vision insurance for you and your family, plus a company funded FSA &amp; HSA (dependent on which medical plan you choose)</p><p>
401(k) company match</p><p>
One-time workspace reimbursement to help you optimize your remote workspace</p><p><i>
Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</i></p><p></p><p>
Compensation Range: $66,420.75 - $88,561.00</p></div>

Implementation Specialist

<div><p><b>Who We Are:</b><br>
<br>
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care&mdash;helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.</p><p><b>
Technical Support Specialist, L2</b></p><p><b>
The Role:</b></p><p>
As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.</p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders</p></li><li><p>
Support in the development and documentation of processes and best practices to provide support for customers and product end users</p></li><li><p>
Demonstrated ability to effectively explain technical issues to non-technical audiences</p></li><li><p>
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require</p></li><li><p>
Mentor and support level 1 and level 2 technical support specialists</p></li><li><p>
Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings</p></li></ul><p><b>
What You&rsquo;ll Bring:</b></p><ul><li><p>
Typically requires a minimum of 5 years of related experience with a Bachelor&rsquo;s degree; or equivalent work experience.</p></li><li><p>
Proficient in the use of Microsoft Office Suite</p></li><li><p>
Desire to assist with and improve trouble-shooting documentation</p></li><li><p>
Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)</p></li><li><p>
Proficiency using developer tools, Postman and writing SQL queries is required</p></li><li><p>
Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers</p></li><li><p>
Superb problem-solving skills working on mission critical Software as a Service</p></li><li><p>
Excellent verbal and written communication and presentation skills</p></li><li><p>
Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)</p></li><li><p>
Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment</p></li><li><p>
Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus</p></li><li><p>
Empathy in your approach to work, and passion for delivering excellent customer experiences</p></li><li><p>
Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers</p></li><li><p>
Must be able to work independently while being a proactive team member</p></li><li><p>
Experience partnering across global teams and/or working in a distributed remote environment is a plus</p></li></ul><p><b>
Core Competencies:</b></p><ul><li><p><b>
Knowledge &amp; Application: </b>Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional.</p></li><li><p><b>
Complexity &amp; Problem Solving: </b>Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.</p></li><li><p><b>
Collaboration &amp; Interaction: </b>Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.</p></li></ul><p></p><p><b>
Working Conditions &amp; Environment</b></p><ul><li><p>
Fully remote role within the United States</p></li><li><p>
Travel once a year for company offsite</p></li><li><p>
Operates in a fast-paced, growth-oriented, PE-backed SaaS environment</p></li><li><p>
Ability to manage multiple cases and shifting priorities</p></li><li><p>
Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment</p></li></ul><p><b>
Benefits &amp; Perks:</b></p><p><b>
Competitive compensation</b></p><p><b>
Remote-first</b></p><p>
Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.</p><p><b>
Flexible work</b>
<br>
Flexible scheduling and core collaboration hours (10:00 AM &ndash; 3:00 PM ET), giving you space for both deep work and real life.</p><p>
<b>Company-wide offsite</b>
<br>
We invest in connection&mdash;join us for an annual offsite to collaborate, build relationships, and have some fun together.</p><p><b>
Time off that you&rsquo;re expected to use</b>
<br>
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.</p><p><b>
Comprehensive health coverage</b>
<br>
Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
<br>
Includes company contributions to HSA/FSA accounts (based on plan selection).</p><p><b>
Financial wellness</b>
<br>
401(k) with company match to help you plan for the future.</p><p><i>
Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</i></p><p></p><p>
Compensation Range: $53,496.75 - $89,777.00</p></div>

Technical Support Specilaist L2

Boston University

<div><div>The Boston University Libraries seek a User Services Manager to meet the research and curricular needs of Libraries users by providing leadership and management of BU Libraries&rsquo; service points operating outside of regular business hours. Reporting to the Head of Access Services and Library Experience, this position is responsible for daily operations of Libraries service points in the evenings and on weekends, including building access, customer service, circulation services, course reserves, triaged reference work, directional help, and other front-line services. The manager ensures continuity of service across shifts and branch locations and maintains expectations for service levels with their team of evening and weekend user services staff. This position contributes to the development of departmental policies and ensures their consistent implementation across operating hours as well as to projects aimed at the improvement and cohesion of user experience for library patrons, including leading project teams and organizing staff efforts to advance ongoing projects for improving collections and services.</div><br>
<div></div>
<div></div>
<div>The User Services Manager will:</div>
<ul><li>Hire, train, schedule, supervise, develop, and evaluate personnel staffing service points in BU Libraries branches with shifts that commence after 3 p.m. Participate in a rotation with other User Services Managers and Head of Access Services and Library Experience as an on-call manager outside of regular work hours. Managers on call will, as necessary, receive notifications for unplanned absences, monitor staffing levels (full time staff and student), redeploy staff to meet shortfalls, answer staff questions, and address any escalated service issues or incidents.</li>
<li>Oversee and model excellent customer service at Libraries service points, aligned with the expectations of Libraries leadership and the Libraries Service Philosophy. Provide day-to-day leadership, prioritizing and delegating responsibilities and tasks. Identify and address emergent issues of staffing or service provision. Coordinate with the Boston University Police Department to support and ensure patron safety and building security.</li>
<li>Coordinate across the Access Services unit to identify areas for collaboration and support in service delivery. Maintain familiarity with various workflows and projects across the unit and identify opportunities for cross training. Produce training and documentation enabling both full time and student staff to support evolving departmental needs. Play a lead or key role in special projects aimed at improving and standardizing service.</li>
<li>Collaborate with other managers and colleagues responsible for service points across the library system, ensuring consistency of service quality and user experience. Facilitate resource sharing, including staffing, across branch service points. Participate on relevant departmental and library-wide committees and working groups as directed to advance emergent and long-term strategic needs of the libraries to advance and improve the experience of library users.</li></ul><br>
<br>
<br>
Required Skills<br>
<div>
</div><ul><li>Bachelor&rsquo;s degree.</li>
<li>Minimum three years of relevant professional experience.</li>
<li>Excellent oral, written, and interpersonal communication skills.
</li>
</ul><div></div><div><b><i>For consideration, please submit a cover letter, CV, and list of professional references. The position will remain open until filled.</i></b></div>
<div></div>
<div><b>Working at Boston University Libraries</b></div>
<div>Boston University Libraries is a learning organization that supports BU librarians, archivists, and information and subject specialists seeking and sharing knowledge, practices, and perspectives that advance library collections services, and their own professional development. In a collaborative, supportive, and engaging work environment, BU Libraries expert staff assist multidisciplinary research and exploration, build distinctive collections and archives of enduring research value, and empower users to thrive amid an ever-changing information environment.</div><br>
<div></div>
<div></div>
<div>Located in the heart of Boston, the BU Libraries are embedded in numerous vibrant regional and national library and information specialist networks. The BU Libraries are active members within the Boston Library Consortium (BLC), the Association of Research Libraries (ARL), the Northeast Research Libraries Consortium (NERL), HathiTrust, and the Coalition for Networked Information (CNI), and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse communities.</div><br>
<div></div>
<div></div>
<div>Boston University, a member of the Association of American Universities (AAU), is one of the leading private research and teaching institutions in the world, with three primary campuses in the heart of Boston and programs around the globe. Chartered in 1869, the University is home to more than 33,000 students from more than 130 countries, 375,000 living alumni, 10,000 faculty and staff, and 17 schools and colleges.</div><br>
<p></p>
<p><i>
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.</i></p></div><p></p>

USER SERVICES MANAGER, University Libraries

Commonwealth of Massachusetts

<div></div><div><div><div><b>SALARY RANGE (CSA260) Grade 12: $67,612.64 - $101,419.73/yr.</b><b> </b><b>(Commensurate with experience)</b></div><p><b><br>
GENERAL STATEMENT OF DUTIES:</b></p><p>
The OSA Communication Content Creator has a diverse range of duties with the central objective of conveying the goals and work of the OSA to external audiences. This position will serve as a connective point for coordinating and executing communications activities for the Office across the Commonwealth, as the need for frequent, clear, and effective messaging to external stakeholders is critical to advancing our mission.</p><p>
The OSA Communication Content Creator will also be expected to work collaboratively with other team members for continuity, including digital, media, internal and stakeholder communications. The ideal candidate will be able to conceptualize and produce engaging content for various social media platforms.</p><p><b><br>
SUPERVISION RECEIVED:</b></p><p>
Work under the direct supervision of the Director of Communications and/or other relevant members of the OSA Senior Staff.</p><p><b><br>
SUPERVISION EXERCISED:</b></p><p>
N/A</p><p><b><br>
DUTIES AND RESPONSIBILITIES:</b></p><p><i>
The </i><i>Communication Content Creator </i><i>is expected to carry out the following work:</i></p><ul><li> Thoroughly read and comprehend all audit reports issued by the OSA and be able to quickly articulate them to the public, through engaging social media posts, in a fashion that is educational, informative, and easy to understand.</li><li> Closely monitor news and happenings across the Commonwealth of Massachusetts, including developments involving state and local government, and be prepared to produce relevant social media content.</li><li> Collaborate with the Director of Communications to draft social media posts and engagement ideas for all platforms as they relate to events, meetings, audits, or anything additional needed for external communications.</li><li> Work with the Director of Communications to create a social media calendar and a comprehensive digital strategy.</li><li> Develop creative ideas, record, and edit compelling digital content for external communications channels.</li><li> Craft high-level content strategies that align with the agency's goals and the community's interests.</li><li> Analyze social media/digital performance data to refine and pivot content approaches, ensuring maximum reach and engagement.</li><li> Attend events with the Auditor outside of regular working hours at various locations across the state for content gathering - including photography, videography, and technical sound equipment.</li><li> Edit video content to be suitable for all different social media platforms.</li><li> Work collaboratively with other content creators and appropriate subject matter experts across the organization as needed to ensure the accuracy of information.</li><li> This position will be a key member of the agency's Communications team and, as such, will be a collaborative team member and will:</li></ul><div></div><div><br>
o Participate in meetings, problem-solving with team members, and contribute to group learning.</div><div>
o Participate in strategic planning for the Communications initiatives.</div><div>
o Participate in internal and external workgroups and meetings as needed.</div><div>
o Work with the Director of Operations to ensure all scheduling/event information is clear and relevant.</div><div>
o Develop and maintain a comprehensive knowledge and understanding of OSA programs, policies, and procedures.</div><div>
o Review and evaluate communications procedures, processes, methods, and standards to ensure that the OSA is achieving quality results.</div><div>
o Perform other duties as assigned.</div><div></div><div><b><i><br>
Note: Due to the necessary duties of this position, the candidate may be required to be on call and/or work weekends and/or evenings.</i></b></div><div></div><p><br>
The Office of the State Auditor is committed to providing equal employment opportunities. Employment actions such as recruiting, hiring, training, and promoting individuals are based upon a policy of non-discrimination. Employment decisions and actions are made without regard to race, color, gender, religion, age, national origin, ancestry, sexual orientation, gender identity and expression, disability, military status, genetic information, political affiliation, or veteran&rsquo;s status.</p><div></div><div><br>
</div></div><div><b>
Qualifications</b><div></div><div><b><br>
SALARY RANGE (CSA260) Grade 12: $67,612.64 - $101,419.73/yr.</b><b> </b><b>(Commensurate with experience)</b></div><p><b>
MINIMUM QUALIFICATIONS:</b></p><p><i>
The successful candidate will possess and/or demonstrate:</i></p><ul><li> Bachelor&rsquo;s degree with at least three years of progressively responsible experience in communications, public relations, public affairs, community relations or a related field; experience in the public sector a plus;</li><li> Demonstrated experience in effectively managing multiple projects in a fast-paced, demanding environment and managing competing priorities and demands;</li><li> Demonstrated ability to react quickly and calmly under pressure;</li><li> Experience in interactive/digital media communications, including, but not limited to, web design and content management, social media and video editing;</li><li> Experience in advanced technical audio and visual equipment;</li><li> Consistent drive and ability to take ideas from vision to implementation;</li><li> Team member with strong inter-personal skills, organized, able to work with a broad spectrum of colleagues and partners;</li><li> Exceptional written, verbal and interpersonal communication and listening skills, including but not limited to the ability to communicate persuasively and dynamically about the OSA and its programs. Proficient with MS Office products (Excel, Word, PowerPoint)</li></ul><p>
Salary is commensurate with experience.</p><div><b><i>
Note: Due to the necessary duties of this position, the candidate may be required to be on call and/or work weekends and/or evenings.</i></b></div><div></div><p><br>
The Office of the State Auditor is committed to providing equal employment opportunities. Employment actions such as recruiting, hiring, training, and promoting individuals are based upon a policy of non-discrimination. Employment decisions and actions are made without regard to race, color, gender, religion, age, national origin, ancestry, sexual orientation, gender identity and expression, disability, military status, genetic information, political affiliation, or veteran&rsquo;s status.</p><p></p><div><br>
</div></div><div><b>
Official Title</b><b>:</b> Internal Comm Specialist</div><div><b>
Primary Location</b><b>:</b> United States-Massachusetts-Boston-1 Ashburton Place</div><div><b>
Job</b><b>:</b> Administrative Services</div><div><b>
Agency</b><b>:</b> Office of the State Auditor</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Shift</b><b>:</b> Day</div><div><b>
Job Posting</b><b>:</b> Apr 7, 2026, 1:00:10 PM</div><div><b>
Number of Openings</b><b>:</b> 1</div><div><b>
Salary</b><b>:</b> 67,612.64 - 101,419.73 Yearly</div><div><b>
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator</b><b>:</b> Marie Tedesco - 6177276200</div><div><b>
Potentially Eligible for a Hybrid Work Schedule</b><b>:</b> Yes</div></div>

Communication Content Creator

Dana-Farber Cancer Institute

<div><div><div><div>Job Ref:</div><div>
JR-2963</div></div><br>
<div><div>Location:</div><div>
450 Brookline Ave, BOSTON, MA 02215</div><br>
</div>
<div><div>Category:</div><div>
Administration Support/Customer Service</div></div><br>
<div><div>Employment Type:</div><div>
Full time</div></div><br>
<div><div>Work Location:</div><div>
Hybrid: 2-3 days onsite/week</div></div><br>
<div></div><div><div>Salary/Pay Rate:</div><div>
$50,070.00 - $60,730.00 per year</div>
</div></div><p><b>Overview</b></p>
<p></p><div><div>Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute&rsquo;s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards.<p>
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.</p><p><br>
Under close supervision, will perform the following:</p><ul><li>
Provide administrative support for the department, clinicians, and/or faculty.</li><li>
Perform administrative duties that may include, but not limited to, answering phones, maintaining office supplies, incoming and outgoing mail management, managing resource calendars, and submitting work orders for maintenance issues.</li><li>
Manage meeting planning and schedules for individuals and teams within assigned department group.</li><li>
May liaise between patient and clinical staff to provide scheduling support.</li><li>
Draft communications for members of the department or individuals that the position is supporting for review.</li><li>
May be responsible for data entry.</li><li>
Provide email and phone communication with internal and external teams or collaborators.</li><li>
May serve as onsite representative for external groups, visitors, or collaborators.</li><li>
Prepare general correspondence, letters of recommendation, Excel spreadsheets, presentation preparation and editing.</li><li>
Financial responsibilities including P-Card charge review and reconciliation, expense report processing, vendor payments, invoice creation or general office supply ordering.</li><li>
Coordinate travel arrangements as required/needed by department staff.</li><li>
Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.</li><li>
Other duties as assigned.</li></ul><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
</b></p><ul><li>Good written and oral communication skills.</li><li>
Basic knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe.</li><li>
Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.</li><li>
Must possess the ability to identify and work to resolve problems, maintain confidentiality, and pay attention to detail.</li><li>
Ability to organize, multi-task, prioritize, and follow-through.</li></ul><p><b>
MINIMUM JOB QUALIFICATIONS:
</b></p><ul><li>High school diploma required. Bachelor&rsquo;s degree preferred.</li><li>
1 year of relevant experience.</li></ul><p>
License/Certification/Registration: N/A</p><p><b>
SUPERVISORY RESPONSIBILITIES:</b> No</p><p><b>
PATIENT CONTACT: </b>Yes, may have patient contact.</p><p>
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to .</p><p>
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
</p><h3 class="jobSectionHeader"><b>EEO Poster</b></h3>
.<p>
Pay Transparency Statement</p><p>
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate&rsquo;s relevant experience, skills and qualifications.</p><p>
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).</p>
$50,070.00 - $60,730.00</div></div></div><p></p>

Administrative Specialist - Breast Oncology

athenahealth

<div><div>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</div><div></div><div>
The Opportunity:</div><div>
The Customer Onboarding Organization partners with new and existing athenahealth customers to deliver a predictable and outcomes-driven implementation journey. We work directly with practice owners, executives, providers, and other stakeholders to understand their goals and guide them toward the best path for adopting athenaOne. Through deliberate expectation-setting and proactive communication, Customer Onboarding helps customers make the decisions that lead to stronger performance and an efficient transition to athena.</div><div></div><div>
Position Summary:</div><div>
The Onboarding Success Manager (OSM) serves as a trusted advisor and project lead throughout implementation, ensuring that both the customer and athena meet the responsibilities of our co-sourced model to achieve a timely, predictable, and high-quality go-live. Within the Group and Enterprise segments, the OSM operates as part of an integrated onboarding team&mdash;including Program Management, Project Associates, SMEs, and Director oversight&mdash;jointly accountable for meeting all readiness criteria and driving successful post-live outcomes.</div><div></div><div>
The OSM surfaces risks early, aligns internal and external stakeholders, and works cross-functionally across the athena ecosystem&mdash;Sales, Product, Customer Success, and other operational teams&mdash;to remove friction, enable informed decision-making, and keep customers moving with clarity and purpose.</div><div></div><div>
Responsibilities may include, but are not limited to:</div><div>
Customer Obsessed Project Leadership</div><ul><li><div>
Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne.</div></li><li><div>
Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes.</div></li><li><div>
Operate within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery.</div></li><li><div>
Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers&mdash;enabling joint problem-solving and aligned next steps.</div></li><li><div>
Set clear, accurate expectations around athena&rsquo;s product capabilities and service model to support informed decision-making throughout implementation.</div></li><li><div>
Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne, ensuring customer choices support long-term success.</div></li><li><div>
Collaborate closely with the cross-functional Onboarding team&mdash;including the Director sponsor, Program Manager, and Project Associates&mdash;to deliver a cohesive, high-quality implementation experience.</div></li><li><div>
Navigate and manage escalations with a balanced, data-driven, and consultative approach&mdash;addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena&rsquo;s standards.</div></li><li><div>
Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable progress.</div></li></ul><div></div><div>
Organizational Contribution &amp; Professional Growth</div><ul><li><div>
Support the onboarding of new team members by sharing best practices, offering guidance, and helping them integrate into athena&rsquo;s implementation approach.</div></li><li><div>
Offer insight and expertise to advance strategic priorities across Customer Onboarding and contribute as a Subject Matter Expert in leadership-led initiatives.</div></li><li><div>
Promote a culture of continuous improvement by sharing lessons learned, modeling self-awareness, and elevating team performance through deliberate knowledge-sharing.</div></li><li><div>
Stay current on product releases, operational changes, and internal development opportunities to continually grow your expertise and strengthen your impact.</div></li><li><div>
Build strong, trust-based relationships with cross-functional and third-party partners, helping streamline workflows and improve the broader customer onboarding experience.</div></li></ul><div></div><div>
Desired Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.</div></li><li><div>
5&ndash;7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in implementations, client services, or other strategic onboarding functions.</div></li><li><div>
Minimum three years of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting.</div></li><li><div>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.</div></li><li><div>
Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus</div></li><li><div>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women&rsquo;s health, community health, orthopedics, or behavioral health a strong plus.</div></li></ul><div></div><div>
Behaviors &amp; Abilities Required:</div><ul><li><div>
Customer obsessed mindset</div></li><li><div>
Consultative listener and empathic communicator, able to see things from the customer&rsquo;s point of view</div></li><li><div>
High emotional intelligence and stellar customer relationship skills</div></li><li><div>
Self-driven and results-oriented with a positive and constructive outlook</div></li><li><div>
Ability to efficiently manage and prioritize work across multiple accounts</div></li><li><div>
Ability to take initiative with little to no direction</div></li><li><div>
Proactive and high energy work style</div></li><li><div>
Ability to successfully negotiate difficult conversations</div></li><li><div>
Conflict resolution skills</div></li><li><div>
Ability to travel as needed, typically 50% or less</div></li><li><div>
Ability to work independently as well as part of an extended, cross-functional team</div></li></ul><div></div><div><i><br>
Expected Compensation</i></div>
$75,000 - $127,000<div><i>
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, </i><i>relevant knowledge</i><i> and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.</i></div><div></div><div><div><div><div><div><div><div><div><div><div><i><br>
About athenahealth</i></div><div></div><div><i>
Our vision:</i> <i>In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients &mdash; powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</i></div><div></div><div><i>
Our company culture:</i> <i>Our talented</i> <i>employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.</i></div><div></div><div><i>
Our DEI commitment:</i> <i>Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.</i></div><div></div><div><i>
What we can do for you:</i></div><div><i>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative</i> <i>workspaces</i> &mdash; <i>some offices even welcome dogs.</i></div><div></div><div><i>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,</i> <i>full-time. With consistent communication and digital collaboration tools, athenahealth</i> <i>enables</i> <i>employees to find a balance that feels fulfilling and productive for each individual situation.</i></div><div></div><div><i>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</i></div><div></div><div><i>
Learn more about our culture and benefits here: </i><i>athenahealth.com/careers</i></div><div><div><i>
https://www.athenahealth.com/careers/equal-opportunity</i></div></div></div></div></div></div></div></div></div></div></div></div>

Onboarding Success Manager, Enterprise

Yeatman Executive Search

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  We are conducting a search for our client &ndash; a global leading manufacturer of medical devices for the OR, Critical Care, ED and Anesthesia spaces. They have an immediate need for a highly professional, detail oriented Registered Nurse to in the Boston Metro area to join their team of Clinical Educators. It covers all of the Northeast - Maine, to Philly to Pittsburgh. In this role you wold become a highly valued member of the Enterprise Sales Team working with Clinical Leaders of major Healthcare Systems. This company is growing rapidly, this is a terrific opportunity!
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  Our client is seeking a Clinical Educator to deliver high-quality clinical education, product training, implementation support and ongoing relationship management for point of care solutions across acute care environments. This is a highly customer-facing, field-based role that partners closely with healthcare providers to ensure confident adoption, effective use, and long-term success with this technology. A Critical Care or ED background and a BSN, or higher, is required. While candidates working with device manufacturers are preferred, they will consider candidates currently working in Critical Care Units or in the Emergency Department in an Acute Care hospital. Please note, this is a remote position with much of the work done from your home office. There is a fair amount of overnight travel required. All expenses are reimbursed.
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  The Clinical Educator works independently while collaborating with sales, service, technical support, and project teams to support in-services, system implementations, follow-up education, and troubleshooting. This role requires strong clinical expertise, the ability to adapt training to diverse care settings, and comfort managing a dynamic travel schedule.
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  You will be expected to provide:
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   Clinical Education &amp; Training
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   Implementation &amp; Go-Live Support
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   Customer Relationship Management
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   On-Call &amp; Field Support
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  There is a very rich benefits package offered, excellent meal per diem and all travel expenses are reimbursed. You will keep all travel and hotel points for your personal use. If you possess the skills and experiences they seek, we would love to speak with you. If interested, please submit your resume to the email provided. I look forward to speaking with you.
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  Thanks ~
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Clinical Consultant

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