customer ambassador (full time)

customer lifecycle marketing manager Jobs in Boston

customer lifecycle marketing manager

customer success manager, tier 1 Jobs in Boston

customer success manager, tier 1

dedicated client care specialist Jobs in Boston

dedicated client care specialist

customer success manager tier 1

Eltropy

<div><p>Location: East Coast, Remote<br>
Compensation: $125,000 - $140,000 (Base)</p>
<p>
Eltropy is seeking a strategic and results-oriented Tier-1 Customer Success Manager (CSM) to manage a portfolio of roughly 20 high-impact financial institution customers, including top-tier credit unions and community banks. In this role, you will partner with key stakeholders to deliver transformative outcomes through our industry-leading AI-powered communications platform while driving retention, growth, and overall satisfaction.</p>
<p><b>
Role &amp; Responsibilities</b></p>
<p>
Tier-1 Relationship Management</p>
<ul>
<li>Serve as the trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts, fostering deep executive relationships and long-term partnerships.</li>
<li>Conduct regular check-ins and executive/strategic business reviews to ensure customers are achieving their desired outcomes and realizing clear ROI from Eltropy.</li>
<li>Cultivate referenceable customers who serve as positive advocates of Eltropy to prospects and within the broader financial services community.</li>
<li>Advocate and drive customers' product, technology, and service needs internally within Eltropy.</li>
</ul>
<p>Customer Success Strategy</p>
<ul>
<li>Develop and execute tailored, multi-year success plans to support customers in achieving their business goals and transformation initiatives.</li>
<li>Proactively identify and mitigate risks of churn through data analysis, health scoring, usage tracking, and early intervention strategies.</li>
<li>Partner closely with customers on best practices, change management, and roadmap alignment to maximize adoption and value.</li>
</ul>
<p>Revenue Growth</p>
<ul>
<li>Identify opportunities for expansion and upsell within the portfolio by aligning customer needs and strategic priorities with additional products and services.</li>
<li>Collaborate with the Sales team on account planning and to close expansion opportunities, ensuring seamless handoffs and a unified account strategy.</li>
<li>Support commercial conversations by providing value narratives, use cases, and success metrics that demonstrate impact.</li>
</ul>
<p>Onboarding and Adoption</p>
<ul>
<li>Program-manage complex, Tier-1 onboarding projects, ensuring a smooth and successful implementation across multiple teams and locations.</li>
<li>Drive product adoption by providing training, enablement resources, and best practices tailored to Tier-1 workflows and operational realities.</li>
<li>Partner with customer project teams and Eltropy implementation resources to ensure timelines, milestones, and success criteria are clearly defined and met.</li>
</ul>
<p>Advocacy and Feedback</p>
<ul>
<li>Advocate for customers internally by communicating their needs, challenges, and strategic priorities to cross-functional teams including Product, Engineering, Support, and Marketing.</li>
<li>Collect, synthesize, and relay customer feedback to influence product development, improve customer experience, and inform Eltropy's roadmap.</li>
<li>Help identify and nurture customer stories, case studies, and speaking opportunities that showcase successful outcomes.</li>
</ul>
<p>Metrics and Reporting</p>
<ul>
<li>Track and report on customer health, retention, expansion, and other key metrics across your Tier-1 portfolio.</li>
<li>Maintain accurate and up-to-date records of customer interactions, risks, opportunities, and plans in the CRM/CS platform.</li>
<li>Regularly communicate account status, risks, and growth opportunities to internal stakeholders and leadership.</li>
</ul>
<p><b>What You Offer</b></p>
<ul>
<li>Deep (5+ years) customer-facing experience (account management, customer success), ideally in B2B SaaS and/or FinTech, with a proven track record supporting complex, Tier-1 or enterprise-level customers.</li>
<li>Willingness and ability to travel to customer sites&mdash;up to 25%&mdash;for executive business reviews, strategic upsell discussions, issue mitigation, and strengthening long-term customer partnerships.</li>
<li>Customer-centric mindset with a passion for helping customers succeed and the ability to understand their business, technical, and operational needs.</li>
<li>Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing both strategic and tactical issues.</li>
<li>High technical aptitude: comfortable working with technology and able to quickly learn new software and tools. Data-driven and unafraid to tackle complex, ambiguous problems.</li>
<li>Exceptional communication and executive presence, with the ability to influence and build trust at all levels of a customer's organization.</li>
<li>Highly collaborative, able to work effectively across sales, product, support, implementation, and leadership teams. You are fundamentally a team player, always willing to roll up your sleeves and help.</li>
<li>Adaptability and resilience in a fast-paced, start-up environment where priorities can change rapidly.</li>
</ul>
<p><b>About Eltropy</b></p>
<p>
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology &mdash; all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.</p>
<p><b>
Eltropy Values</b></p>
<ul>
<li>Customers are our North Star</li>
<li>No Fear &ndash; Tell the truth</li>
<li>Team of Owners</li>
</ul>
<p>Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</p></div><p></p>

Customer Success Manager, Tier 1

DigitalOcean

<div><div><p>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</p></div><h2 class="jobSectionHeader"><b>
We are looking for a </b><b>Manager, Customer Success Engineering (AI &amp; Cloud Support)</b><b> who is passionate about delivering exceptional support experiences and building high-performing teams.</b></h2>
<p>
As a <b>Manager, CSE (AI &amp; Cloud Support)</b> at DigitalOcean, you will operate as a Support Manager leading a team of Customer Success Engineers (CSEs) supporting strategic customers across cloud infrastructure and emerging AI/ML workloads. Reporting to the Senior Manager of Customer Success Engineering, you will own day-to-day support operations, team performance, and customer experience outcomes.</p>
<p>
This role is focused on driving operational excellence while building strong technical depth within the team across AI, GPUs, Kubernetes, Databases and core cloud offerings. You will play a key role in ensuring consistent support coverage, developing SMEs, and partnering cross-functionally with Product and Engineering to improve both customer experience and product quality.</p>
<p>
The ideal candidate brings a deep understanding of cloud and AI/ML ecosystems, including machine learning operations (MLOps), and enterprise support, combined with a passion for innovation and automation, and a proven ability to lead teams in delivering &quot;white-glove&quot; experiences for strategic customers.</p><h2 class="jobSectionHeader"><br>
<b>
What You'll Do:</b></h2>
<p><b>
Team Leadership &amp; Development</b></p>
<ul>
<li>Lead, hire, train, mentor and develop a high-performing team of Customer Success Engineers (CSEs), driving accountability, performance, and career growth</li>
<li>Establish performance metrics (KPIs/SLAs) and conduct regular 1:1s, performance reviews, and career development planning.</li>
<li>Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage.</li>
<li>Drive improvements in key support metrics such as CSAT, response times, resolution times, and overall support quality.</li>
<li>Build and strengthen technical expertise within the team across core areas such as Kubernetes (DOKS), Databases, Compute, and AI/ML workloads.</li><br>
</ul>
<p><b>Strategic Customer Support</b></p><br>
<ul>
<li>Act as the ultimate point of technical escalation for our largest, most strategic enterprise customers across Cloud and AI/ML workloads, stepping in to manage critical incidents and high-severity (Sev1/Sev2) issues.</li>
<li>Design and implement customized support plans, SLAs, and escalation pathways tailored to the needs of strategic accounts.</li>
<li>Partner closely with Technical Account Managers (TAMs), Growth Account Managers (GAM) to conduct Executive Business Reviews (EBRs) and ensure customers are maximizing the value of our Cloud and AI/ML products.</li>
<li>Proactively identify risks and opportunities within strategic accounts to improve customer experience, adoption, and retention.</li>
</ul>
<p><b>Technical &amp; Cross-Functional Operations</b></p>
<ul>
<li>Serve as the Voice of the Customer (VoC) to Product and Engineering teams, synthesizing support data to advocate for bug fixes, feature requests, and UX improvements.</li>
<li>Own and continuously improve escalation protocols between AI/ML Support and CloudOps, Infrastructure Engineering, and Product &mdash; including Jira escalation routing, Sev1 bridge management, and post-incident documentation.</li>
<li> Own the development and maintenance of SOPs, escalation runbooks, HVC support playbooks, and knowledge base content &mdash; treating documentation infrastructure as a core operational lever for team scalability.</li>
<li>Contribute to the vision for AI and automation within support&mdash;building intelligent tooling and driving the team toward an automation-first model to improve efficiency, scalability, and customer experience.</li>
<li>Foster a culture of continuous learning, ensuring the team stays ahead of evolving cloud technologies, AI/ML frameworks, and industry trends.</li>
</ul><h3 class="jobSectionHeader"><b>Key Metrics:</b></h3>
<ul><li>Customer Satisfaction (CSAT) for strategic accounts</li>
<li>Time to Response and Resolution (TTR) for strategic customers</li>
<li>Tier 1 resolution rate vs. escalation rate</li>
<li>Time-to-escalation and engineering handoff SLA adherence</li>
<li>SLA adherence and escalation response times</li>
<li>Support productivity and quality (QA scores)</li>
<li>Post-incident documentation completion rate</li>
</ul><h2 class="jobSectionHeader"><b>What You'll Add to DigitalOcean:</b></h2>
<ul><li><b>Experience: </b>5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments ideally including experience supporting AI-native, high-growth companies with 24x7 production dependencies on GPU infrastructure.</li>
<li><b>Leadership: </b>2+ years of people management experience leading technical, customer-facing teams, preferably in a high-growth, post-acquisition, or rapidly scaling environment.</li>
<li><b>Technical Domain Expertise:</b> Solid understanding of AI/ML concepts, including Generative AI, Large Language Models (LLMs), natural language processing (NLP), and MLOps. Deep familiarity with GPU infrastructure (NVIDIA H100/H200, bare metal GPU provisioning) and AI inference workloads is strongly preferred.</li>
<li><b>Coding/Integration:</b> Proficiency in reading and debugging code (Python preferred) and troubleshooting RESTful APIs and cloud architecture.</li>
<li><b>Communication:</b> Excellent verbal and written communication skills, with the ability to translate complex technical or AI concepts for diverse audiences OR to both highly technical engineers and non-technical business executives.</li>
<li><b>Problem-Solving:</b> Proven ability to remain calm under pressure and de-escalate high-stakes situations with enterprise clients.</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Hands-on experience with ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and AI toolchains (e.g., LangChain, Hugging Face).</li>
<li>Experience with major cloud platforms (AWS, Google Cloud, Azure) and their native AI/ML services.</li>
<li>Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related technical field.</li>
<li>ITIL or equivalent service management certification</li>
</ul><h2 class="jobSectionHeader"><b>Compensation Range:</b></h2>
<ul><li>$125,000 - $153,000</li>
</ul>
<ul><li>This is a remote role</li></ul>
<p>
JR: 2026-7692</p>
<p><i>
#LI-Remote</i></p><div><h2 class="jobSectionHeader"><b>
Why You'll Like Working for DigitalOcean</b></h2>
<ul><li><b>We innovate with purpose. </b>You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li><b>We prioritize career development.</b> At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li><b>We care about your well-being. </b>Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li><b>We reward our employees. </b>The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li><b>DigitalOcean is an equal-opportunity employer. </b>We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<p><b>Application Limit:</b> You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.</p></div></div>

Manager, Customer Success Engineering

Validity

<div><div><b>About the Role</b></div>
We're building out our Customer Lifecycle Marketing function and looking for a Customer Lifecycle Marketing Manager to design and execute programs that keep Validity's enterprise customers engaged, successful, and growing.<br>
<br>
This role is about driving active product use and surfacing cross-sell opportunities across our customer base -through campaigns, in-app messaging, and channel programs that work together as a cohesive post-sale journey. You'll own the strategy and execution of lifecycle programs end to end: knowing when and how to reach customers, which moments matter most, and how to use every available channel - including Pendo - to move them forward.<br>
<br>
You'll partner closely with our Email Marketing Manager to align in-app and email into connected nurture journeys, with Account Management and Customer Success to ensure programs are landing where they matter most, and with internal stakeholders like Product Marketing when product moments create the right opportunity for a customer campaign. This is a high-visibility role on a small, focused team - your work will directly shape how Validity's customers experience our products and our brand after the sale.<br>
<br>
We are currently hiring candidates who can work a hybrid office-based position (Tuesdays, Wednesdays, and Thursdays) in Validity's Boston (Financial District) office or Validity's Broomfield, CO office locations, or candidates who are available for a remote opportunity in one of the following states in the USA: CT, FL, GA, IL, IN, ME, NH, NJ, NC, OH, PA, RI, TX.<br>
<div><b>
Position Duties &amp; Responsibilities
</b></div>Customer Lifecycle Programs<ul><li>
Develop and execute lifecycle marketing programs for existing Validity customers that drive active use of our core products and create cross-sell opportunities</li><li>
Plan and launch campaigns across channels - email, in-app, paid ads, direct mail, events, and more - that move customers through adoption milestones and introduce them to solutions they don't yet use</li><li>
Identify and act on program-worthy moments throughout the year, including product releases, usage milestones, and seasonal opportunities, in coordination with internal stakeholders</li></ul>
In-App Messaging &amp; Pendo<ul><li>
Own Validity's Pendo strategy: designing and scaling in-app guides, onboarding flows, product announcements, and cross-sell prompts that meet customers at the right moment inside our products</li><li>
Use Pendo as an integrated channel alongside email and other programs: ensuring in-app messages reinforce campaign themes, product launches, and lifecycle moments rather than existing in isolation</li><li>
Leverage Pendo analytics to understand how customers are engaging with our products, identify gaps in adoption, and inform where campaigns or in-app interventions will have the most impact</li></ul>
Cross-Channel Journey Strategy<ul><li>
Partner with our Email Marketing Manager on the strategic approach to customer nurture: contributing to the design of new email programs and ensuring in-app and email work together, not in silos</li><li>
Think across the full post-sale journey and identify where different channels and moments should connect to create a seamless experience</li><li>
Bring channel insights and program performance back into the planning process, so the next campaign or nurture motion is smarter than the last</li></ul>
Customer Advocacy &amp; Expansion Signals<ul><li>
Manage our G2 review site strategy: building programs that encourage, collect, and activate customer feedback to improve loyalty and support new customer acquisition in partnership with Demand Gen</li><li>
Oversee UserGems programs for existing customers, partnering with Account Management to refine champion-tracking alerts and follow-up strategy that captures expansion signals early</li></ul>
Reporting &amp; Optimization<ul><li>
Own reporting on lifecycle programs across channels, tracking engagement, product adoption, and contribution to cross-sell pipeline</li><li>
Maintain a continuous improvement mindset: regularly reviewing what's working, what isn't, and bringing clear recommendations to the team</li></ul><div><b>
Required Experience, Skills, and Education</b></div><ul><li>
Proven experience running customer lifecycle or customer marketing programs in a B2B SaaS environment, with a focus on post-sale adoption and expansion</li><li>
Hands-on Pendo experience is required; experience building in-app programs and knowledge on how to use the platform strategically, not just tactically</li><li>
A campaign-first mindset: you know how to plan and execute multi-channel programs and can think through the full arc of a customer communication, from strategy to copy to results</li><li>
Solid email marketing fluency - you don't need to build it yourself, but you understand segmentation, nurture strategy, and how email fits into a broader lifecycle motion</li><li>
Comfortable with data: you pull your own reports, interpret results, and use insights to make decisions and recommendations</li><li>
Experience partnering cross-functionally with Account Management or Customer Success teams</li><li>
Familiarity with tools like UserGems, G2, Salesforce, or Pardot is a plus</li><li>
Strong written communication - you can write clear, on-brand messaging for campaigns, in-app guides, and email with minimal guidance</li></ul><br>
Salary range $95,000 - $105,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.<p><b><br>
About Validity</b></p>
<p>For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers &ndash; using trustworthy data as a key advantage. Validity&rsquo;s flagship products &ndash; Everest, DemandTools, BriteVerify, and GridBuddy Connect &ndash; are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.</p>
<p>Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.</p>
<p>Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.</p>
<p>_____________________________________________________________________________</p>
<p>Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.</p>
<p>_____________________________________________________________________________</p>
<p><b>Please review our Applicant Privacy Notice before submitting any information: </b><b>Applicant Privacy Notice</b></p><p>
</p><p>OMzJN0lGlA</p></div>

Customer Lifecycle Marketing Manager

ACL Digital

<div>
 <p>
  <strong>
   Job Title: HR Admin
  </strong>
 </p>
 <p>
  Location: Hybrid, Boston, MA 02115
 </p>
 <p>
  Duration:
  <strong>
   6 months
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Work Schedule: 40
  <strong>
   hours/week
  </strong>
  9-5 Monday-Friday
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Job Summary
  </u>
 </p>
 <p>
  The Human Resources Assistant supports the University Talent Acquisition Team and business process support across all human resources activities, including recruitment, onboarding support, and compliance. The HR Assistant interacts with the University&rsquo;s Human Resources Administration as well as faculty and staff, answering inquiries and directing them to resources.
 </p>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Responsibilities:
  </u>
 </p>
 <p>
 </p>
 <ul>
  <li>
   <strong>
    Serving as tier 1 support for I-9 related questions via email and ServiceNow including:
   </strong>
  </li>
 </ul>
 <p>
  <strong>
   i. Assisting Managers of HR Administration/Faculty HR with troubleshooting issues within the I-9 platform including Everify issues
  </strong>
 </p>
 <p>
  ii. Direct I-9 administrators to the correct existing resources in the HRSC
 </p>
 <p>
  iii. Initiate I-9 corrections in the Service Center
 </p>
 <p>
  iv. Initiate manual I-9s links upon request
 </p>
 <p>
  v. Maintain the users of the I-9 Service Center
 </p>
 <p>
 </p>
 <ul>
  <li>
   Liaise with our vendor when defects are identified and track fixes
  </li>
  <li>
   Supports the Talent Acquisition Partners with scheduling of interviews and phone screens both in-person and via web conference
  </li>
  <li>
   Performs reference checks on behalf of the university for newly hired staff members
  </li>
  <li>
   Providing excellent customer service by responding to inquiries from HR Administrators and other university stakeholders such Office of Student Employment and Office of General Counsel
  </li>
  <li>
   <strong>
    Assisting with compliance administrative tasks as needed including review of background check results and I-9 records maintenance
   </strong>
  </li>
 </ul>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Qualifications:
  </u>
 </p>
 <p>
  &middot; Effective written, verbal and interpersonal skills
 </p>
 <p>
  &middot; Effective organization, planning and time management to follow through on commitments
 </p>
 <p>
  &middot; Critical thinking: ability to use logic and reasoning to identify and resolve issues as they arise
 </p>
 <p>
  &middot; Ability to perform business transactions with a high degree of accuracy and ability to exercise strong business judgement
 </p>
 <p>
  &middot; Ability to develop and maintain workplace relationships built on collaboration, integrity and discretion
 </p>
 <p>
  &middot; Collaboration &amp; service orientation: ability and willingness to look for ways to help people.
 </p>
 <p>
  &middot; Previous experience within an HR function including HR systems such as Workday and knowledge of processing I-9s is strongly preferred
 </p>
</div>


Administrative Specialist /HR Assistant

<div><b>Role Title: Sr. IT Support Engineer</b><br>
<b>LOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team&rsquo;s Boston, Massachusetts location. This role is not eligible for remote work or relocation.</b><br>
<br>
<b>About the Role</b><b>
</b><br>
As a Senior IT Support Engineer, you will play a leadership role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person onsite (Boston, MA office 3 days per week) and remote support to employees, ensuring seamless technology experiences across all locations.<br>
<br>
This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.<br>
<br>
<b>Team Dynamic</b><b>
</b><br>
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization&rsquo;s success.<br>
<br>
<b>Position Duties and Responsibilities</b><b>
</b><ul><li>Architect, implement and administer on-premises and cloud servers, applications, and network infrastructure.</li><li>
Automate onboarding and offboarding processes using Powershell scripting, Bettercloud and other industry-standard tools.</li><li>
Champion the adoption of cloud technologies to deliver scalable, secure solutions.</li><li>
Provide prompt, professional IT support to local and remote employees.</li><li>
Manage back-office systems (servers, storage, networking) critical to business operations.</li><li>
Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).</li><li>
Develop and maintain documentation for IT operations and user education.</li><li>
Procure hardware and maintain inventories.</li><li>
Build strong relationships with internal stakeholders, acting as a trusted technical advisor.</li><li>
Independently resolve technical issues, perform root cause analysis, and implement preventive measures.</li><li>
Lead audit evidence collection, ongoing compliance activities and incident response.</li><li>
Communicate effectively with all levels of the organization.</li><li>
Ability to work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Boston, MA (Financial District) office.</li></ul>
<b>Required Experience, Skills, and Education</b><b>
</b><ul><li>Proven experience administering large-scale O365 and Google Workspace deployments.</li><li>
Strong experience managing and monitoring servers and endpoints via Jamf, Intune, ConnectWise.</li><li>
Experience leading teams through Agile processes</li><li>
Experience with industry standard security solutions.</li><li>
Strong background in supporting Windows, Mac and Linux users.</li><li>
Expertise managing Cisco Meraki, Entra ID, Azure, Microsoft 365, Active Directory, Okta.</li><li>
Prior experience in a mid-sized enterprise IT team (500+ employees).</li><li>
Exceptional customer service and communication skills.</li><li>
Ability to participate in on-call rotation and occasional travel.
</li></ul><b>Preferred Experience, Skills, and Education</b><ul><li>
Bachelor&rsquo;s degree in Information Technology or related field.</li></ul>
Salary range $110,000 - $120,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.<br>
<br>
#LI-Hybrid<p><b>
About Validity</b></p>
<p>For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers &ndash; using trustworthy data as a key advantage. Validity&rsquo;s flagship products &ndash; Everest, DemandTools, BriteVerify, and GridBuddy Connect &ndash; are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.</p>
<p>Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.</p>
<p>Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.</p>
<p>_____________________________________________________________________________</p>
<p>Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.</p>
<p>_____________________________________________________________________________</p>
<p><b>Please review our Applicant Privacy Notice before submitting any information: </b><b>Applicant Privacy Notice</b></p><p>
</p><p>Vdm03Y9GJP</p></div>

Sr. IT Support Engineer

BRUKER

<div>Overview:
<div>
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker&rsquo;s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nano analysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.</div><div></div><div><br>
Today, worldwide more than +11000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meeting its customers&rsquo; needs as well as continuing to develop state-of-the-art technologies and innovative solutions for today's analytical questions.</div><div></div><div><br>
Bruker Daltonics is seeking a Regional Sales Manager based in the Northeast. In this role, the Regional Sales Manager will lead a dedicated sales team and work closely with product specialists and application experts to maximize Life Sciences sales opportunities across the assigned U.S. Northeast region.</div><br>
<div></div>
Responsibilities:<div></div><div><div><br>
</div></div><ul><li>
Lead, mentor, and develop a regional sales team, including setting clear targets and performance goals for four Field Sales Representatives.</li><li>
Develop and execute regional strategies to meet or exceed sales volume objectives.</li><li>
Ensure an efficient end‑to‑end sales process&mdash;from lead generation and funnel management to demos, closing, and instrument placement&mdash;leveraging Product Specialists, Applications, and Service resources appropriately.</li><li>
Support and coach field representatives in managing their territories, identifying and closing opportunities, prioritizing key accounts, and communicating market insights to Marketing, Sales, Service, Applications, and Logistics.</li><li>
Conduct regular joint field travel with representatives to assess progress, provide guidance, and strengthen customer engagement.</li><li>
Organize regional sales meetings, recurring team calls, and territory‑specific events (e.g., sales roadshows with Marketing support).</li><li>
Maintain ongoing communication with senior management, including detailed monthly activity reports, accurate sales forecasts (current quarter, 3&ndash;6‑month outlook, and rolling 1‑year unit forecast), NOB metrics, competitive intelligence, and won/lost analysis.</li><li>
Manage regional resource needs, including Product Specialist support and demo instrument allocation.</li><li>
Drive local‑level sales strategies to expand customer awareness, maximize sales opportunities, and enhance customer satisfaction to support referrals.</li></ul><br>
<div></div>
Qualifications:
<div></div><div><ul><li>
Exceptional oral and written communication skills, with the ability to engage effectively across diverse internal and external audiences.</li><li>
Strong interpersonal skills and a proven ability to collaborate in a cross‑functional, team‑oriented environment.</li><li>
Excellent presentation, planning, and organizational abilities, with a high level of attention to detail.</li><li>
Demonstrated ability to prioritize and make sound decisions in a fast‑paced, rapidly evolving commercial environment.</li><li>
Highly self‑motivated, proactive, and able to work both independently and collaboratively toward shared business goals.</li><li>
Ability and willingness to travel as required to support regional team needs, customer engagements, and business objectives.</li><li>
Valid driver&rsquo;s license required.</li></ul><div>
At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between 109,500.00 and 175,000.00 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.</div><div></div><div><br>
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.</div><div></div><div><br>
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.</div></div></div><div></div>

Regional Sales Manager, Northeast

Living Proof

<div>Description:
<p>
The Associate Director, Influencer Marketing will help shape the next chapter of Living Proof&rsquo;s creator and community ecosystem. This is an exciting opportunity to build a cultural engine around our science-led storytelling, growing a passionate community of creators, advocates, and superfans who truly love our brand.</p><p>
In this role, you will lead a team of four and own the strategy across influencer partnerships, community development, EMV growth, and Others Say paid media. You&rsquo;ll cultivate meaningful relationships across the beauty creator landscape, guide high-impact content, and manage all talent sourcing and contracting fully in-house. With strong experience in Tribe Dynamics, acquisition and retention programs, and platform-native content, you&rsquo;ll help grow Living Proof&rsquo;s brand love and measurable business results.</p><p>
The ideal candidate brings deep expertise in beauty and creator ecosystems, exceptional strategic and relationship-building skills, and a track record of building programs that fuel fandom, conversation, and growth.</p><p><b>
Key Responsibilities</b></p><p>
Influencer Strategy &amp; Community Development</p><ul><li>
Build a comprehensive multi-tier influencer strategy aligned to brand goals, launches, and commercial priorities.</li><li>
Grow a thriving creator and community ecosystem, including superfans, nano/micro advocates, stylists, scientists, and top-tier creators, to build true brand fandom.</li><li>
Lead sourcing, vetting, and long-term relationship development across TikTok, Instagram, YouTube, and emerging platforms.</li><li>
Ensure all creator content aligns with Living Proof&rsquo;s brand positioning.</li><li>
Oversee all talent contracting fully in-house, including negotiation frameworks, scopes, and usage rights.</li></ul><p>
Campaign Leadership &amp; Integrated Planning</p><ul><li>
Lead the full lifecycle of influencer campaigns, from strategic concepting to briefs, execution, and post-launch optimization.</li><li>
Own the strategy for Others Say paid media assets, guiding your team as they develop briefs, source creators, negotiate contracts, and deliver high-performing assets.</li><li>
Partner cross-functionally to support hero launches, evergreen storytelling, brand tentpoles, and retail initiatives.</li><li>
Ensure campaigns meet brand, legal, and performance standards while delivering measurable results.</li></ul><p>
Content Development</p><ul><li>
Lead high-quality, platform-native influencer content development.</li><li>
Collaborate with Creative, Brand, and Social to ensure visual identity, tone, and messaging remain cohesive and accurate.</li><li>
Guide creators toward content optimized for platform behavior, engagement, and paid amplification in partnership with Head of Growth Marketing.</li><li>
Partner with Growth Marketing on organic creator-led content for boosting opportunities.</li></ul><p>
Cross-Functional Partnership</p><ul><li>
Collaborate with Brand Marketing and R&amp;D to ensure content reflects authentic science and product benefits.</li><li>
Work closely with PR to integrate creators into earned moments and press storytelling.</li><li>
Partner with Retail Marketing to support Sephora, Ulta, Amazon, and other retail initiatives.</li><li>
Work as part of Consumer Marketing team to ensure a cohesive brand narrative across every channel.</li></ul><p>
Trendspotting &amp; Category Insight</p><ul><li>
Identify emerging creators and test innovative new content formats and storytelling approaches.</li><li>
Pilot new ways of integrating science-forward content into creator partnerships.</li></ul><p>
Reporting &amp; Analytics</p><ul><li>
Own influencer analytics across EMV and EMV Retention %, content performance, efficiency, awareness, advocacy, and conversion.</li><li>
Use Tribe Dynamics to track EMV growth, competitive benchmarks, and category insights.</li><li>
Build dashboards and KPI frameworks that guide strategic investment across channels and influencer tiers.</li><li>
Provide actionable insights to VP of Consumer Marketing to shape future planning and optimization.</li></ul><p>
Team Leadership &amp; Development</p><ul><li>
Lead, coach, and inspire a team of four, fostering strategic thinking, operational excellence, and strong creator relationships.</li><li>
Build scalable processes for sourcing, contracting, briefing, campaign execution, and reporting.</li><li>
Champion cross-functional partnership, collaboration, and innovation across the Consumer Marketing team.</li></ul><p><b>
You&rsquo;ll Love This Job If&hellip;</b></p><ul><li>
You&rsquo;re energized by building community and brand fandom.</li><li>
You thrive in a creator-first, relationship-driven environment.</li><li>
You love turning science and storytelling into cultural impact.</li><li>
You&rsquo;re both creative and data-driven, comfortable leading with instinct and validating with insight.</li><li>
You want to build something meaningful, lasting, and industry-leading.</li></ul>
Requirements:
<ul><li>7+ years of influencer/creator marketing experience within beauty, luxury, or consumer lifestyle.</li><li>
Proven track record driving EMV growth, including expert use of Tribe Dynamics.</li><li>
Experience leading acquisition and retention-focused influencer workstreams.</li><li>
Demonstrated ability to manage and grow a team with experience leading at least 3+ direct reports.</li><li>
Strong experience with Others Say paid media asset development, creator sourcing, briefing, and contracting.</li><li>
Deep creator network and strong, established agency/manager relationships.</li><li>
Expertise across TikTok, Instagram, YouTube, and emerging platforms.</li><li>
Strong negotiation, communication, and presentation skills.</li><li>
Bachelor&rsquo;s degree required.</li></ul><p>
Annual Base Compensation range: $152,000 - $170,000 (commensurate with experience)</p><p><i>
Living Proof is committed to an inclusive workplace with equal opportunities for all. Our business strategy recognizes that an inclusive culture is a business strength that helps us win, as we develop and market products that resonate with all consumers and the diverse communities we serve. At the same time, we will also remain compliant with all legal requirements. #LI-FC1</i></p></div>

Associate Director, Influencer Marketing

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