administrative specialist /hr assistant Jobs in Boston

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information technology support specialist

Vinebrook Technology

<div>
 
 
 Overview:
 
 
 
 One of our customers is hiring a fulltime IT Support Specialist who will work
 
 onsite in Kenmore Square five days per week
 
 with a team of IT specialists to deliver excellent support and management of our customers&rsquo; environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices and applications. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.
 
 
 
 
 
 
 
 
 
 Shift Schedule:
 
 
 <ul>
 <li>
 9:00 am - 5:30pm EST
 </li>
 <li>
 Monday to Friday
 </li>
 <li>
 
 On-site five days per week in Kenmore Square (required)
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications, Education and Training:
 
 
 <ul>
 <li>
 
 ITIL v4 Foundation (Required)
 
 </li>
 <li>
 
 Mac OS: 2 years + (Required)
 
 </li>
 <li>
 
 Kanji/ JAMF: 2 years+ (Required)
 
 </li>
 <li>
 
 OKTA: 2 years+
 
 </li>
 <li>
 
 Windows: 2 years + (Required)
 
 </li>
 <li>
 
 Slack/ Teams/ Collaboration Tools: 2 years (Required)
 
 </li>
 <li>
 
 Microsoft 365: 2 years (Required)
 
 </li>
 <li>
 
 CompTIA A+, Network+, Security+ (Required)
 
 </li>
 <li>
 Microsoft MTA (Preferred)
 </li>
 <li>
 Google IT Support Professional (Preferred)
 </li>
 <li>
 MS Intune: 2 years (Preferred)
 </li>
 <li>
 Associate&rsquo;s degree (Preferred)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2-3 years in a technical support role
 </li>
 <li>
 Experience providing customer support
 </li>
 <li>
 Experience in 24x7x365 Managed Services preferred
 </li>
 <li>
 On-site IT Service Experience preferred
 </li>
 <li>
 Experience using ITSM and Monitoring toolsets
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Operations:
 
 
 <ul>
 <li>
 Triage tickets per specified severity levels.
 </li>
 <li>
 Refer/ escalate customer issues to the appropriate level of support, as needed.
 </li>
 <li>
 Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required.
 </li>
 <li>
 Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs).
 </li>
 <li>
 Perform account management services &ndash; User Account creates/disables/terminations/name changes, etc.
 </li>
 <li>
 Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs.
 </li>
 <li>
 Supporting end-users by diagnosing and resolving computer hardware, network, and application issues.
 </li>
 <li>
 Assist with cross-training of other team members, as needed.
 </li>
 <li>
 Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations.
 </li>
 <li>
 Perform other tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Experience working within SaaS Tools to perform basic tasks, such as user creation and password resets.
 </li>
 <li>
 Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS.
 </li>
 <li>
 Highly analytical thinker and troubleshooter.
 </li>
 <li>
 Detail oriented with excellent documentation and communication skills.
 </li>
 <li>
 Self-motivated, passionate about technology, with the desire to learn new things.
 </li>
 <li>
 Foundational understanding of operating systems and servers, both physical and virtual.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Paid time off
 </li>
 </ul>
</div>

Information Technology Support Specialist

Geode Capital Management

<div><div>Geode is looking for an initiative-taking Senior Accounts Payable Specialist to help drive our business forward. We are seeking a skilled financial specialist to own end-to-end invoice processing, perform vendor billing reconciliation and variance resolution, ensuring payments are valid and made in an accurate, efficient, and timely manner. The Senior Accounts Payable Specialist will have a daily, ongoing impact on financial transactions, interfacing with senior internal stakeholders and external vendors, requiring effective communication and professional judgment.</div>
<div></div><div>This is a hybrid work environment opportunity with a weekly in-office schedule of Tuesdays, Wednesdays, and Thursdays with remote work availability on Mondays and Fridays.</div>
<div> 
Responsibilities:</div>
<ul><li>Own end-to-end AP process including review, validation, approval coordination, and payment tracking</li>
<li>Review vendor invoices against contractual terms, pricing schedules, indexations clauses, and internal tracking models. Obtain approval of charges from Geode personnel when necessary</li>
<li>Confirm accuracy of invoice calculations including sales tax, price increases, usage-based fees, etc.</li>
<li>Partners with vendors and internal stakeholders to resolve billing questions and discrepancies, obtain supporting documentation, and ensure accurate and timely payment</li>
<li>Track status of invoices and payments, resolve any delays in processing or payment, and work with our third-party invoice and payment provider</li>
<li>Ensure compliance with accounts payable best practices (obtaining W-9s, apply judgment to assess Mass sales and use tax applicability, confirmation of payment information for payments made by wire, etc.)</li>
<li>Assist with month-end accounting close process by reviewing monthly AP reports for correct general ledger account coding, proposing reclasses as necessary, and assisting with accruals, as necessary</li>
<li>Identify opportunities to improve AP workflows, controls, and documentation and implement when possible</li>
</ul><div>Requirements and skills:</div>
<ul><li>5+ years of Accounts Payable experience directly related to the duties and responsibilities specified</li>
<li>Solid understanding of finance, accounting, and bookkeeping principles</li>
<li>Proficient in Microsoft Office and Excel</li>
<li>Must embrace and be able to employ the use of technology in the performance of the job</li>
<li>High degree of accuracy and attention to detail</li>
<li>Strong critical thinking skills and communication skills</li>
<li>Experience with Ariba or other external invoice processing provider preferred</li>
<li>Interest in automation and system enhancements preferred</li>
</ul><div>Company Overview:</div>
<div>Founded in 2001, Geode is headquartered in Boston&rsquo;s financial district, the center of one of the world&rsquo;s most vibrant finance and technology hubs and employs approximately 200 employees.</div>
<div></div><div>Geode is an institutional asset manager providing core beta exposures across a range of equity and niche asset classes, with over $1.5 trillion. With a robust infrastructure and experienced investment professionals, Geode offers the scale of a large asset management firm with the benefits of a smaller organization.</div>
<div></div><div>Our compensation philosophy is designed to attract, motivate, and retain top talent. We are committed to ensuring that compensation reflects the value our employees bring to Geode. Employees at all levels are eligible to receive a combination of base salary, variable compensation, and a comprehensive benefits package. Compensation decisions are informed by a range of factors including role, experience, education, and skillset.</div>
<div></div><div>Our benefits program is designed to support employees both professionally and personally, offering comprehensive health coverage, 401(k) matching, annual profit sharing, paid parental leave, and generous time off. We also provide tuition and certification reimbursement, student loan support, fitness reimbursement, commuter subsidy, charitable donation matching, family care assistance including a backup care benefit, adoption and surrogacy support. Hybrid work arrangements and a culture that encourages community engagement through volunteer opportunities and employee events further enhance the employee experience at Geode.</div>
<div></div><div>Geode is proud to be an equal opportunity employer and support a diversified work environment. Learn more about Geode at www.geodecapital.com/careers.</div></div><div></div>

Senior Accounts Payable Specialist

<div>
 Geode is looking for an initiative-taking
 
 Senior Accounts Payable Specialist
 
 to help drive our business forward. We are seeking a skilled financial specialist to own end-to-end invoice processing, perform vendor billing reconciliation and variance resolution, ensuring payments are valid and made in an accurate, efficient, and timely manner. The Senior Accounts Payable Specialist will have a daily, ongoing impact on financial transactions, interfacing with senior internal stakeholders and external vendors, requiring effective communication and professional judgment.
 
 
 This is a hybrid work environment opportunity with a weekly in-office schedule of Tuesdays, Wednesdays, and Thursdays with remote work availability on Mondays and Fridays.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Own end-to-end AP process including review, validation, approval coordination, and payment tracking
 </li>
 <li>
 Review vendor invoices against contractual terms, pricing schedules, indexations clauses, and internal tracking models. Obtain approval of charges from Geode personnel when necessary
 </li>
 <li>
 Confirm accuracy of invoice calculations including sales tax, price increases, usage-based fees, etc.
 </li>
 <li>
 Partners with vendors and internal stakeholders to resolve billing questions and discrepancies, obtain supporting documentation, and ensure accurate and timely payment
 </li>
 <li>
 Track status of invoices and payments, resolve any delays in processing or payment, and work with our third-party invoice and payment provider
 </li>
 <li>
 Ensure compliance with accounts payable best practices (obtaining W-9s, apply judgment to assess Mass sales and use tax applicability, confirmation of payment information for payments made by wire, etc.)
 </li>
 <li>
 Assist with month-end accounting close process by reviewing monthly AP reports for correct general ledger account coding, proposing reclasses as necessary, and assisting with accruals, as necessary
 </li>
 <li>
 Identify opportunities to improve AP workflows, controls, and documentation and implement when possible
 
 
 
 </li>
 </ul>
 
 Requirements and skills:
 
 
 
 <ul>
 <li>
 5+ years of Accounts Payable experience directly related to the duties and responsibilities specified
 </li>
 <li>
 Solid understanding of finance, accounting, and bookkeeping principles
 </li>
 <li>
 Proficient in Microsoft Office and Excel
 </li>
 <li>
 Must embrace and be able to employ the use of technology in the performance of the job
 </li>
 <li>
 High degree of accuracy and attention to detail
 </li>
 <li>
 Strong critical thinking skills and communication skills
 </li>
 <li>
 Experience with Ariba or other external invoice processing provider preferred
 </li>
 <li>
 Interest in automation and system enhancements preferred
 
 
 
 </li>
 </ul>
 
 Company Overview:
 
 
 
 Founded in 2001, Geode is headquartered in Boston&rsquo;s financial district, the center of one of the world&rsquo;s most vibrant finance and technology hubs and employs approximately 200 employees.
 
 
 Geode is an institutional asset manager providing core beta exposures across a range of equity and niche asset classes, with over $1.5 trillion. With a robust infrastructure and experienced investment professionals, Geode offers the scale of a large asset management firm with the benefits of a smaller organization.
 
 
 Our compensation philosophy is designed to attract, motivate, and retain top talent. We are committed to ensuring that compensation reflects the value our employees bring to Geode. Employees at all levels are eligible to receive a combination of base salary, variable compensation, and a comprehensive benefits package. Compensation decisions are informed by a range of factors including role, experience, education, and skillset.
 
 
 Our benefits program is designed to support employees both professionally and personally, offering comprehensive health coverage, 401(k) matching, annual profit sharing, paid parental leave, and generous time off. We also provide tuition and certification reimbursement, student loan support, fitness reimbursement, commuter subsidy, charitable donation matching, family care assistance including a backup care benefit, adoption and surrogacy support. Hybrid work arrangements and a culture that encourages community engagement through volunteer opportunities and employee events further enhance the employee experience at Geode.
 
 
 Geode is proud to be an equal opportunity employer and support a diversified work environment. Learn more about Geode at www.geodecapital.com/careers.
</div>

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Senior Specialist, Talent Acquisition
 
 
 Senior Specialist, Talent Acquisition &ndash; Product
 
 
 Mastercard&rsquo;s Talent Acquisition Team is responsible for developing innovative talent advisory and sourcing strategies to identify and attract world‑class talent&mdash;both internally and externally&mdash;to support Mastercard&rsquo;s continued growth and leadership in payments innovation.
 
 
 As a Senior Specialist, Talent Acquisition, you will play a critical role in recruiting top talent across Product functions in North America. Reporting into the Director, Talent Acquisition, this individual contributor role serves as a strategic partner to the business while helping build a best‑in‑class Talent Acquisition function.
 
 
 Role
 
 
 Deliver full‑cycle recruitment for a portfolio of mid‑ to senior‑level roles supporting Product teams across North America.
 
 
 Design and execute tailored recruiting strategies for assigned client groups, leveraging internal and external talent pools to build strong, diverse candidate pipelines.
 
 
 Proactively source, assess, and engage high‑quality talent using market intelligence tools such as LinkedIn Recruiter and similar platforms.
 
 
 Partner closely with hiring managers and key stakeholders to understand hiring needs, provide talent market insights, and advise on recruiting approaches.
 
 
 Deliver a seamless and inclusive candidate experience across all stages of the recruitment lifecycle, from sourcing through onboarding.
 
 
 Build trusted relationships with People &amp; Capability partners, including HR Business Partners, Compensation, and Global Mobility, to ensure alignment throughout the hiring process.
 
 
 Provide regular recruiting updates and insights to stakeholders and maintain accurate data within the applicant tracking system.
 
 
 Stay informed on industry trends, competitive intelligence, and evolving market conditions to effectively target and engage top talent.
 
 
 Contribute to Talent Acquisition team initiatives, process improvements, and special projects as needed.
 
 
 
 All About You
 
 
 
 Experience in Talent Acquisition within a large, global, and matrixed organization.
 
 
 Proven ability to successfully recruit professionals through senior‑level talent in a corporate environment; experience supporting Product, Strategy, Technology, Payments, or related functions is strongly preferred.
 
 
 Strong sourcing capabilities with hands‑on experience building and managing talent pipelines.
 
 
 Results‑driven, adaptable, and comfortable operating in a fast‑paced environment with evolving priorities.
 
 
 Demonstrated ability to build collaborative relationships and influence stakeholders at multiple levels.
 
 
 High degree of business acumen, professionalism, integrity, and confidentiality.
 
 
 Working knowledge of employment laws and standard hiring practices.
 
 
 Comfortable working with applicant tracking systems; Workday ATS experience is strongly preferred.
 
 
 Bachelor&rsquo;s degree preferred, or equivalent combination of education and relevant experience.
 
 
 Ability to work in a hybrid model, with three days per week in the office.
 
 
 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
 
 
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 
 
 
 </li>
 </ul>
 In line with Mastercard&rsquo;s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
 
 
 
 Pay Ranges
 
 
 
 Purchase, New York: $85,000 - $132,000 USD
 
 
 Boston, Massachusetts: $85,000 - $132,000 USD
 
 
 O'Fallon, Missouri: $74,000 - $115,000 USD
</div>

Senior Specialist, Talent Acquisition

One Medical

<div><div><div>About Us
</div>
<div>One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
</div></div>
The Opportunity

As a Float Phlebotomist/Front Desk Assistant at One Medical (internally called Lab Services Specialist/ Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinators, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. 


What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li></ul> 


These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. 


What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills</li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)</li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care</li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or task</li>
</ul>
One Medical is committed to fair and equitable compensation practices.

The range for this role is $25.75 to $27.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place Mon-Fri between 7:30a-6:30p based in office supporting South End, 50 Staniford, FiDi at 53 State, Copley Square, Seaport and Fenway offices in Boston, MA. Float Lab Services Specialists/Member Support Specialists lend support to multiple One Medical locations in a market. Locations and schedule are subject to change.<div>
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. 
 
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.</div></div>

Phlebotomist / Front Desk (Float)

Interra Health

<div>Who We Are: 
 
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care&mdash;helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
Technical Support Specialist, L2
The Role:
As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.
Key Responsibilities:<ul><li>
Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders</li><li>
Support in the development and documentation of processes and best practices to provide support for customers and product end users</li><li>
Demonstrated ability to effectively explain technical issues to non-technical audiences</li><li>
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require</li><li>
Mentor and support level 1 and level 2 technical support specialists</li><li>
Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings</li></ul>
What You&rsquo;ll Bring:<ul><li>
Typically requires a minimum of 5 years of related experience with a Bachelor&rsquo;s degree; or equivalent work experience.</li><li>
Proficient in the use of Microsoft Office Suite</li><li>
Desire to assist with and improve trouble-shooting documentation</li><li>
Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)</li><li>
Proficiency using developer tools, Postman and writing SQL queries is required</li><li>
Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers</li><li>
Superb problem-solving skills working on mission critical Software as a Service</li><li>
Excellent verbal and written communication and presentation skills</li><li>
Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)</li><li>
Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment</li><li>
Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus</li><li>
Empathy in your approach to work, and passion for delivering excellent customer experiences</li><li>
Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers</li><li>
Must be able to work independently while being a proactive team member</li><li>
Experience partnering across global teams and/or working in a distributed remote environment is a plus</li></ul>
Core Competencies:<ul><li>
Knowledge &amp; Application: Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional.</li><li>
Complexity &amp; Problem Solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.</li><li>
Collaboration &amp; Interaction: Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.</li></ul>
Working Conditions &amp; Environment<ul><li>
Fully remote role within the United States</li><li>
Travel once a year for company offsite</li><li>
Operates in a fast-paced, growth-oriented, PE-backed SaaS environment</li><li>
Ability to manage multiple cases and shifting priorities</li><li>
Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment</li></ul>
Benefits &amp; Perks:
Competitive compensation
Remote-first
Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
Flexible work
 
Flexible scheduling and core collaboration hours (10:00 AM &ndash; 3:00 PM ET), giving you space for both deep work and real life.
Company-wide offsite
 
We invest in connection&mdash;join us for an annual offsite to collaborate, build relationships, and have some fun together.
Time off that you&rsquo;re expected to use
 
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
Comprehensive health coverage
 
Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
 
Includes company contributions to HSA/FSA accounts (based on plan selection).
Financial wellness
 
401(k) with company match to help you plan for the future.
Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Compensation Range: $53,496.75 - $89,777.00</div>

Technical Support Specilaist L2

ASRC Federal

<div>
 ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work&trade;
 
 
 Agile Decision Sciences LLC is seeking a
 
 Records Management Specialist 3 (RMS 3)
 
 to support our nationwide contract to provide the U.S. Environmental Protection Agency (EPA) with library and records management services. For this role, ASRC staff support the successful operation of a records center managing both electronic and hardcopy records on-site at EPA's location in Boston, MA. The majority of the work is performed on site, but some remote work is available on a weekly basis. The RMS provides technical support for records management programs, dockets, records centers, or other information service under supervision. The RMS may assist in planning and program development, analysis of records or docket management problems, and design of strategies to meet ongoing records or docket management needs.
 
 
 Specific technical duties may include, but are not limited to:
 
 
 <ul>
 <li>
 Response to inquiries
 </li>
 <li>
 Collection maintenance and retrieval tasks
 </li>
 <li>
 Records cataloguing/indexing metadata
 </li>
 <li>
 Federal records schedule assignment and quality assurance of metadata entry
 </li>
 <li>
 Equipment maintenance
 </li>
 <li>
 Use of automated information systems, such as the Federal Docket Management System (FDMS), the Superfund Enterprise Management System (SEMS), the Agency Records Management System (ARMS), and/or other related region specific or national systems
 </li>
 <li>
 Assisting EPA clients with storage procedures and conducting records inventories
 </li>
 <li>
 Retaining and using knowledge about agency records management developments, including records schedule updates, for the purposes of cataloguing and proper disposition of records in paper and digital media
 </li>
 <li>
 Tracking daily activity data and collecting data for weekly and monthly reports
 </li>
 <li>
 Learning and using standard operating procedures and work instructions
 </li>
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 Updating for providing recommendations for documentation or providing feedback for improving workflows and work instructions
 </li>
 <li>
 Identifying innovations for records and information support
 </li>
 <li>
 Developing and presenting trainings to Task Order colleagues and EPA clients
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree and 3 years of records management experience.
 </li>
 <li>
 NARA Federal Records Management Certificate desirable
 </li>
 <li>
 Experience with information technology as it relates to records, data centers, and digitization
 </li>
 <li>
 Proficient experience with MS Office including Word, Excel with formulas, PowerPoint, and SharePoint
 </li>
 <li>
 Strong experience in Quality Assurance
 </li>
 <li>
 Self-motivated and highly organized with great attention to detail
 </li>
 <li>
 Customer service skills and strong organizational skills with the ability to work independently and on a team, to communicate effectively and courteously with colleagues and customers, and to prioritize and manage multiple on-going projects
 </li>
 <li>
 Permanent Residency or US Citizenship is required for the Public Trust clearance
 
 
 </li>
 </ul>
 
 Physical requirements:
 
 Full range of arm movement (e.g., lifting above the head); ability to load paper in a scanner; ability to perform data entry; sit and stand for long periods of time; climb a step ladder to reach higher shelves; ability to lift at least 40 pounds of weight on a semi-daily basis; ability to push or pull up to 650 pounds on a cart, and the ability to bend, stoop, and kneel.
 
 
 We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
 
 The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.
 
 
 
 
 
 
 EEO Statement
 
 
 
 
 
 
 ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.
 
</div>

Records Management Specialist

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