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customer support specialist Jobs in Boston

customer support specialist

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technical project manager

technical services specialist

Bevi

<div><div><p>Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans&mdash;making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year&mdash;saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.</p></div><p>
We are seeking a full time <b>Technical Services Specialist</b> to join our best-in-class Technical Services Team. In this role, you will use your independent judgment as an expert troubleshooter, coach, and diagnostician with regard to Bevi machines. You will serve both our Direct and Partner customers via phone and email helping to ensure our machines are running at peak performance. You have a passion for providing customers with an exceptional experience, and you enjoy working with internal stakeholders to provide feedback to help drive process improvements.</p>
<p>
Must be able to maintain a consistent schedule of <b>11am-7pm CT / 12pm - 8pm ET</b></p>
<h3 class="jobSectionHeader"><b>
Your Day to Day</b></h3>
<ul><li>Assess existing troubleshooting processes, particularly those impacting the customer experience, and provide improvement recommendations on a continuous basis</li>
<li>Routinely troubleshoot processes related to Bevi machines, including the support of non-routine failures without documented guidance</li>
<li>Provide guidance on installations and preventative maintenance to improve the customer experience</li>
<li>Lead troubleshooting efforts for machines via phone and email (training will be provided)</li>
<li>Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing information, and routing these to the appropriate internal team</li>
<li>Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams.</li>
<li>Help partners with contract questions and overall system usage analysis</li>
<li>Initiate RMAs for parts that will be processed by our Quality Engineers</li>
<li>Be the voice of the customer to deliver upon our brand promise on customer service</li>
<li>Answer warranty questions and provide guidance on next steps</li>
<li>Schedule proactive and reactive service calls around the country</li>
<li>Identify areas of opportunity for our customers. Some examples may include</li>
<li><ul><li>Flavor changes</li>
<li>Proper maintenance tips to prevent future issues</li>
<li>Better service processes</li>
<li>New product additions</li>
<li>Competitive presence</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>Ability to maintain a consistent schedule of <b>11am-7pm CT / 12pm - 8pm ET</b></li>
<li>Ability to learn and understand hardware and software systems in order to troubleshoot effectively</li>
<li>Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders, and to provide troubleshooting steps for Bevi's customers</li>
<li>Ability to multitask - answering calls, working on incoming emails, completing tickets, helping your team answer questions, and escalating feedback for internal stakeholders, , and working with internal stakeholders to drive process improvements</li>
<li>Ensure Bevi's customers receive industry defining technical support</li>
<li>Great attitude and willingness to go above and beyond for an exceptional customer experience</li>
<li>Exceptional verbal support skills on the phone, strong writing skills, and a focus on thorough ticket management and throughput</li>
<li>Move with urgency to solve problems for our customers</li>
<li>Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite a plus</li>
</ul>
<p>#LI-CK1<br>
#LI-HYBRID</p><div><h4 class="jobSectionHeader"><b>
Benefits:</b></h4>
<ul><li>Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer</li>
<li>401(k) with company match</li>
<li>Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc</li>
<li>Generous fully paid parental leave for both birth parents and non-birth parents</li>
<li>Fully employer paid disability and life insurances</li>
<li>Wellness and fitness reimbursements</li>
<li>Monthly stipends for cell phone use and commuting costs</li>
<li>Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi ... plus composting and terra-cycling, too</li>
<li>Happy hours, team-building events, bagel breakfasts, Values awards - and more.</li></ul><br>
<p></p>
<p><b>
We're supercharging our workflows:</b> Bevi is currently in an exciting &quot;build phase&quot; of our 2026 roadmap to become a truly AI-powered business. We aren't just looking for tool-users; we're looking for change-makers who are as passionate about driving AI adoption as they are about sustainability. Join us as we build the future of hydration together.</p><br>
<p></p>
<p><i>
We're excited about supporting career growth and would love to be part of your professional journey. We know that talent comes in many forms, and we value individual accomplishments, specialized knowledge, and genuine passion over just checking boxes on a requirements list. If any of our positions interest you, please apply! Our recruiting team will contact you about next steps if we'd like to move forward together.</i></p>
<p><i>
A member of the Bevi Talent team '</i><i>recruiting@bevi.co</i><i>' will be reaching out about next steps if we would like to move forward.</i></p>
<h4 class="jobSectionHeader"><b>
Accommodations:</b></h4>
<p>
Bevi is committed to an inclusive hiring process and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact recruiting@bevi.co.</p></div></div>

Technical Services Specialist

OnRamp

<div><h1 class="jobSectionHeader"><b>About OnRamp</b></h1><p>
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we&rsquo;re redefining how companies bring new customers online.</p><p>
OnRamp is expanding, recently opening an office just steps from South Station in Boston. As part of this expansion, we're looking for a Customer Support Specialist who wants to help build the future model of support. In this role, you will bring creative approaches to our customers and internal processes across Customer Success. Be a product expert, bring an AI first approach, expand the knowledge base, help our customers and our team take customer onboarding to the next level!</p><p>
As a Customer Support Specialist, you will be responsible for working directly with OnRamp customers. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, OnRamp. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.</p><p>
In this fast growing environment, career paths for successful Customer Support Specialists could include Senior Support Specialist, Customer Success Manager (CSM), Business Development Manager (BDR) or Sales Engineer (SE). Do you learn applications in depth and help others? This is a role that will allow you to show your expertise and grow with the company.</p><p>
In this role, you will:</p><ul><li><p>
Communicate with customers via phone and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries</p></li><li><p>
Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible</p></li><li><p>
Identify and diagnose software issues to fix and improve the product experience for our customers</p></li><li><p>
Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry</p></li><li><p>
Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through expanded use of our software</p></li><li><p>
Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall OnRamp experience in mind</p></li><li><p>
Collaborate within OnRamp (with teams such as Customer Success and Product) to retain and grow customers on our platform</p></li><li><p>
Be a thoughtful engine to improve our product by surfacing trends and ideas to the Product Management team</p></li><li><p>
Create and maintain help documents</p></li><li><p>
Manage internal processes and systems used to organize and deliver the post sales experience</p></li><li><p>
Be a role model and a trusted advisor by showcasing OnRamp values and a customer centric approach in every customer interaction</p></li></ul><p>
We are looking for people who:</p><ul><li><p>
Are fluent in English</p></li><li><p>
AI first approach, self-motivated, always curious, consistently eager to learn, with a growth mindset</p></li><li><p>
Are performance oriented and demonstrate a strong customer first mentality by consistently providing customers high quality service</p></li><li><p>
A curiosity for technical deep-diving and troubleshooting. We don&rsquo;t always have the answers right away, so you need to enjoy discovering them!</p></li><li><p>
Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer</p></li><li><p>
Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role</p></li><li><p>
Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support</p></li><li><p>
Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts</p></li><li><p>
Embody our customer first values and add to our company culture</p></li><li><p>
Comfortable with working across phone, email and zoom</p></li><li><p>
Comfortable with a hybrid work arrangement of 3 days in the office and up to 2 days remote. Occasional onsite, company meetings and events will require in person attendance for a particular or particular set of days</p></li><li><p>
Pylon, Pylon AI Bot, Fathom, Salesforce and HubSpot knowledge and willingness to learn more are a plus</p></li></ul><p>
Due to the high volume of applications, we request a short video (under 3 mins) submission from candidates for this position. This is an opportunity for the individual to illustrate their communications skills and their motivation towards the role.</p><p></p><h1 class="jobSectionHeader"><b>
Why OnRamp</b></h1><ul><li><p>
Work directly with enterprise and mid-market clients, including Fortune 15 companies</p></li><li><p>
Join a high-growth SaaS company that just raised its $15M Series A led by top investors</p></li><li><p>
Be part of a collaborative, ownership-driven culture</p></li><li><p>
Highly competitive cash compensation, equity, and benefits</p></li><li><p><b>
Boston-based, 3+ days a week in-office</b></p></li></ul><p></p><p>
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don&rsquo;t hesitate to let us know.</p></div>

Customer Support Specialist

DoseSpot

<div><p><b>Who We Are:</b>
</p><p>PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error.</p><p></p><p><b>
Technical Support Specialist, L2</b></p><p><b>
The Role:</b></p><p>
As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.</p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders</p></li><li><p>
Support in the development and documentation of processes and best practices to provide support for customers and product end users</p></li><li><p>
Demonstrated ability to effectively explain technical issues to non-technical audiences</p></li><li><p>
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require</p></li><li><p>
Mentor and support level 1 and level 2 technical support specialists</p></li><li><p>
Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings</p></li></ul><p><b>
What You&rsquo;ll Bring:</b></p><ul><li><p>
Typically requires a minimum of 5 years of related experience with a Bachelor&rsquo;s degree; or equivalent work experience.</p></li><li><p>
Proficient in the use of Microsoft Office Suite</p></li><li><p>
Desire to assist with and improve trouble-shooting documentation</p></li><li><p>
Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)</p></li><li><p>
Proficiency using developer tools, Postman and writing SQL queries is required</p></li><li><p>
Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers</p></li><li><p>
Superb problem-solving skills working on mission critical Software as a Service</p></li><li><p>
Excellent verbal and written communication and presentation skills</p></li><li><p>
Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)</p></li><li><p>
Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment</p></li><li><p>
Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus</p></li><li><p>
Empathy in your approach to work, and passion for delivering excellent customer experiences</p></li><li><p>
Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers</p></li><li><p>
Must be able to work independently while being a proactive team member</p></li><li><p>
Experience partnering across global teams and/or working in a distributed remote environment is a plus</p></li></ul><p><b>
Core Competencies:</b></p><ul><li><p><b>
Knowledge &amp; Application: </b>Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional.</p></li><li><p><b>
Complexity &amp; Problem Solving: </b>Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.</p></li><li><p><b>
Collaboration &amp; Interaction: </b>Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.</p></li></ul><p></p><p><b>
Working Conditions &amp; Environment</b></p><ul><li><p>
Fully remote role within the United States</p></li><li><p>
Travel once a year for company offsite</p></li><li><p>
Operates in a fast-paced, growth-oriented, PE-backed SaaS environment</p></li><li><p>
Ability to manage multiple cases and shifting priorities</p></li><li><p>
Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment</p></li></ul><p></p><p>
DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</p><p></p><p><b>
Benefits &amp; Perks:</b></p><p>
Remote work environment with a flexible work schedule to encourage work-life balance</p><p>
Annual company offsite</p><p>
Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave</p><p>
 Medical, dental, and vision insurance for you and your family, plus a company funded FSA &amp; HSA (dependent on which medical plan you choose)</p><p>
401(k) company match</p><p>
One-time workspace reimbursement to help you optimize your remote workspace</p><p><i>
DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</i></p><p></p><p>
Compensation Range: $53,496.75 - $89,777.00</p></div>

Technical Support Specilaist L2

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
The Corporate Services Security (CPSS) Finance and Communication Security (FCS) Team is responsible for securing the applications, infrastructure and data developed across Finance &amp; Global Business Services (FGBS) and Communications and Corporate Responsibility (CCR). We partner with builder teams to minimize security risks across their applications while being a business enabler. Our team is responsible for the following:<br>
1.Security consultations and guidance - Get expert advice on security best practices and implementation strategies<br>
2.Application security reviews and threat modeling -Comprehensive security assessments for new features and applications<br>
3.Security architecture decisions - Design reviews and architectural guidance to build security in from the start<br>
4.Issue remediation - Support for addressing security findings, vulnerabilities, and compliance gaps<br>
5.Security backlog management - Prioritization and tracking of security improvements and technical backlog<br>
6.Compliance and security standards questions - Guidance on meeting organizational security policies and industry standards<br>
7.Security tooling and automation - Help with integrating security tools into your development workflows<br>
<br>
Key job responsibilities<br>
A successful candidate will possess demonstrated combination of application security, GenAI Security, technical, and communication skills, as well as the ability to handle a mix of disparate tasks and include projects in addition to managing security review activities. This role will provide career growth opportunities as you gain new security skills in the course of your duties.<br>
<br>
Perform Design and Security Reviews to determine the level of risk they present to our customers, and then accordingly prioritize their remediation in conjunction with the service team.<br>
<br>
Participate in efforts to promote security throughout the Company and build good working relationships within the team and with others across Amazon<br>
Demonstrate high capacity and tolerance for context switching and interruptions while remaining productive and effective<br>
<br>
Escalate issues and provide recommendations to senior leadership when issues are not progressing at the correct pace based on impact to ensure we are putting customers first.<br>
<br>
Explore building and improving our tooling to make your own life easier and share that benefit with all our engineers globally.<br>
<br>
Contribute to recruiting activities, mentoring and administrative work<br>
<br>
Create, update, and maintain threat models for a wide variety of software projects<br>
<br>
Perform Manual and Automated Secure Code Review, primarily in Java, Python and Javascript<br>
<br>
Develop security automation tools<br>
<br>
Adversarial security analysis using tools to augment manual effort<br>
<br>
Provide Security training and outreach for internal development teams<br>
<br>
Provide Security architecture and design guidance to application development teams<br>
<br>
Independently solve systemic, complex security problems that require novel methods or approaches<br>
<br>
Influence your team&rsquo;s and partners&rsquo; process, priorities, and choices by using data to improve security outcomes<br>
<br>
Provide technical and strategic guidance to senior leaders and stakeholders through effective oral and written communications<br>
<br>
A day in the life<br>
As a Security Engineer, you will collaborate with application development teams to ensure we keep our customers safe while developing novel services using GenAI. In a given day, you might be inspecting an application&rsquo;s code for security issues, building a new framework to help our software developers build faster and more securely, or fine-tuning the design for a new service. The ideal candidate combines technical acumen with an ability to lead by influence and communicate clearly. Technically, this person will be a security specialist with one or more areas of deep expertise within application security. They will clearly articulate risks to technical and non-technical audiences alike. Successful candidates will effectively harmonize disparate opinions while effectively prioritizing risks to guide their partners towards secure solutions.<br>
<br>
The Corporate Services Security (CPSS) Product Security Team is responsible for securing the applications, infrastructure and data developed across People eXperience and Technology (PXT), Finance &amp; Global Business Services (FGBS), Legal and Communications and Corporate Responsibility (CCR). We partner with builder teams to minimize security risks across their applications while being a business enabler. Our team develops security tooling and automation to provide high quality security findings earlier in development lifecycles.<br>
<br>
About the team<br>
Diverse Experiences<br>
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
<br>
Why Amazon Security?<br>
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon&rsquo;s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.<br>
<br>
Inclusive Team Culture<br>
In Amazon Security, it&rsquo;s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.<br>
<br>
Training &amp; Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.<br>
<br>
Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>4+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience</li><li>2+ years of scripting, programming, and security code review in a common programming language (non-internship) experience</li><li>Bachelor's degree in computer science or equivalent</li><li>Knowledge of industry-based security vulnerabilities and remediation techniques</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience with AWS products and services</li><li>Experience with programming languages such as Python, Java, C++</li><li>Knowledge of command line tools to troubleshoot protocols, analyze log outputs, or automate basic tasks</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, MA, Boston - 159,300.00 - 202,400.00 USD annually<br>
USA, WA, Seattle - 159,300.00 - 202,400.00 USD annually</div><p></p>

Security Engineer, Corporate Services Security

Elkus Manfredi Architects

<div><div><div><h2 class="jobSectionHeader"><b>Interior Designer </b><b>III</b></h2>
</div><div><p>Position Summary</p>
<p>
The Interior Designer III is responsible for both independently executing and guiding others on design and documentation tasks across all project phases. The position acts as a specialist in the application of advanced theories, concepts, and principles for an assigned area of work. The position is responsible for using practiced knowledge to develop, document and/or deliver key presentations and components of projects.</p>
<p>
The Interior Designer III is able to act independently and decisively from a sound background in interior design principles and understanding of the constructability of design. The position demonstrates flexibility, creativity, foresight, and mature judgment in anticipating and solving for client needs and interior design issues. The position requires advanced technical skills, excellent listening and communication skills, and the ability to stay calm under pressure and be a reassuring influence on team members.</p><br>
<p></p>
<p>
Key Duties and Responsibilities</p>
<ul>
<li>Creates and participates in client facing presentations.</li>
<li>Provides timely and effective coordination in the delivery of designs, plans and specifications to ensure project goals and objectives have been satisfied.</li>
<li>Develops interior design concepts primarily for small/medium sized projects.</li>
<li>Incorporates other disciplines e.g. MEP, construction methods, budget, etc. in the design process.</li>
<li>Evaluates and selects materials; consults with the manufacturer&rsquo;s representative.</li>
<li>Leads the coordination of FF&amp;E selection and specification.</li>
<li>Provides design and technical detailing guidance to other staff members.</li>
<li>Leads construction administration activities.</li>
<li>Assists the Project Manager in the development of project schedules and work plans.</li></ul><br>
<p></p>
<p>
Additional Duties and Responsibilities</p>
<ul>
<li>Supports the work of project leadership, as needed/assigned.</li>
<li>Serves as a mentor.</li>
<li>Seeks out mentorship and continuing education opportunities for the development of skills and career.</li>
<li>Pursues education/training/experience in performance, project, and client management.</li>
<li>Contributes to business development efforts.</li>
<li>Develops and fosters relationships in broader design community.</li></ul><br>
<p></p>
<p>
Supervisory Responsibilities</p>
<ul>
<li>Provides performance feedback to team members and to their performance managers.</li></ul><br>
<p></p>
<p>
Required Education, Experience, and Credentials</p>
<ul>
<li>Bachelor&rsquo;s degree in interior design from a CIDA accredited program or a B.Arch</li>
<li>Five (5) years of experience as an interior designer/architect in a client services firm</li>
<li>Professional design portfolio</li>
<li>Actively pursuing NCIDQ certification or architecture license</li>
<li>Sustainable Building Materials certified</li>
<li>LEED GA</li></ul><br>
<p></p>
<p>
Preferred Education, Experience, and Credentials</p>
<ul>
<li>Master&rsquo;s degree in interior design from a CIDA accredited program or a M.Arch</li>
<li>NCIDQ certified or Registered Architect</li>
<li>WELL certified</li></ul><br>
<p></p>
<p>
Required Skills and Abilities</p>
<p><b>
Leadership, Emotional and Communication Skills</b></p>
<ul>
<li>Ability to demonstrate the firm&rsquo;s core values: Integrity, Purpose, Collaboration, Empathy, Conscientiousness, Accountability.</li>
<li>Strong service orientation with the ability to anticipate problems and needs and proactively find solutions.</li>
<li>Ability to listen to understand and tailor responses appropriately.</li>
<li>Ability to communicate relevant information clearly and concisely, with the appropriate tone.</li>
<li>Strong attention to detail, especially in written and visual communications.</li>
<li>Ability and desire to receive feedback and learn from other&rsquo;s perspectives.</li>
<li>Ability to be flexible and to adapt to changes in priority or direction.</li>
<li>Ability and desire to self-start, ask questions, learn and grow.</li>
<li>Ability to manage time and workflow.</li></ul><br>
<p></p>
<p><b>
Technical Skills and Applied Knowledge</b></p>
<ul>
<li>Strong design aptitude.</li>
<li>Ability to act independently and decisively from a sound background in interior design principles.</li>
<li>Demonstrates flexibility, creativity, foresight, and mature judgment in anticipating and solving interior design issues.</li>
<li>Fully competent in all conventional aspects of interior design processes.</li>
<li>Advanced technical skills with:<ul>
<li>Adobe Creative Suite, including Photoshop and InDesign</li>
<li>Revit</li>
<li>Sketchup</li>
<li>AutoCAD</li>
<li>Enscape</li>
<li>Designer Pages for furniture specifications</li>
</ul></li><li>Proficiency with Microsoft Office Suite.</li>
<li>Ability to manage digital files in adherence with office standards.</li>
<li>Ability to perform work using a Windows operating system.</li></ul><br>
<p></p>
<p>
Preferred Skills and Abilities</p>
<ul>
<li>Ability to evaluate and recommend new tools appropriate to the project.</li>
<li>Proficiency with Deltek Vantagepoint.</li></ul><br>
<p></p>
<p>
Working Conditions, Physical Activities and Demands</p>
<ul>
<li><div><ul><li>Office environment, no adverse environmental conditions expected on a usual basis.</li>
<li>Occasionally visiting construction sites with exposure to outdoor elements, variable temperatures, hazards, and noise.</li>
<li>Constantly repeating motions that may include the wrists, hands and/or fingers.</li>
<li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li>
<li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li>
<li>Constantly communicating with others to exchange information.</li></ul></div></li><br>
</ul>
<p></p><p>Compensation</p>
<ul>
<li>Range: $80,000 &ndash; $130,000 annually, depending on skills and experience.</li></ul><br>
<p></p>
<p>
About Elkus Manfredi Architects</p>
<p>
Elkus Manfredi is a full-service design practice focused on architecture, interior architecture, master planning, urban design, and historic preservation. The firm&rsquo;s diverse portfolio of work includes the planning and design of environments for working, living, play, learning, and innovation. With a 37-year legacy of design excellence, Elkus Manfredi is recognized for its strategic work in academic, corporate, hospitality, life science, residential, and mixed-use placemaking that fosters inclusive community, connection, and sustainability at every scale.</p><br>
<p></p>
</div></div><div><p>If you are interested in a career with Elkus Manfredi please email a cover letter, resume, and work samples to:</p>
<p>careers@elkus-manfredi.com</p></div></div>

Interior Designer III

Brown Brothers Harriman

<div><div>At BBH, Partnership is more than a form of ownership&mdash;it&rsquo;s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what&rsquo;s next, this is the right place to build a fulfilling career.</div><div></div><div>
Brown Brothers Harriman is currently recruiting a Systems Business Analyst to join our Capital Partners Technology Team. The Systems Business Analyst acts as a liaison between Capital Partners' Systems and Capital Partners business groups. The individual is responsible for defining and documenting business needs and functional requirements and ensuring technology solutions enhance and support the business operations. The individual also identifies technology alternatives and recommends system solutions to business and technical audiences. The Systems Business Analyst participates in all phases of the systems development life cycle.</div><div></div><div>
JOB DUTIES: Duties include, but are not limited to as applicable under local laws</div><ul><li><div>
The Systems Business Analyst acts as a liaison between Capital Partners' Systems and Capital Partners business groups. The individual is responsible for defining and documenting business needs and functional requirements and ensuring technology solutions enhance and support the business operations. The individual also identifies technology alternatives and recommends system solutions to business and technical audiences. The Systems Business Analyst participates in all phases of the systems development life cycle.</div></li><li><div>
Key Responsibilities</div></li><li><div>
Develop clear, concise methodology documents, which requires proficiency in interviewing skills, workflow analysis, dataflow diagramming, screen design, etc.</div></li><li><div>
Review and assist in development of project plans, project workflows and resource assignments as requested by Project Manager.</div></li><li><div>
Facilitate the definition of functional requirements by working with programmer analysts and users in prototyping and design sessions.</div></li><li><div>
Translate and present project concepts into effective visual images which clarify design elements and issues for both business and technical audiences</div></li><li><div>
Manage distinct efforts either via waterfall or more iterative development process as assigned by the Project Manager.</div></li><li><div>
Ensure methodology is followed for efforts and overall projects; provide meaningful feedback in accordance with departmental standards and guidelines.</div></li><li><div>
Maintain issue log; coordinate and support communications surrounding both systems and user acceptance for assigned effort(s).</div></li><li><div>
Identify, mediate, resolve and eliminate miscommunications between business and technical project team members.</div></li><li><div>
Conduct user training.</div></li><li><div>
Use SQL or reporting/BI tools (such as Qlik Sense) to perform data analysis, validate report requirements and confirm test results.</div></li><li><div>
Participate in development of test strategy, test plans and test cases</div></li><li><div>
Translate system workflows into system configuration</div></li><li><div>
Participate in test execution and document results</div></li></ul><div></div><div>
EXPERIENCE:</div><ul><li><div>
5-7 years&rsquo; experience at a financial services company - preferably with Private Banking and/or Investment Management experience</div></li><li><div>
4 years of relevant work experience</div></li><li><div>
Working directly with business counterparts to clarify their requests, translate them to workable functional requirements, and coordinate acceptance testing</div></li><li><div>
Working directly with development teams to describe requirements, answer questions, and perform integration/QA testing</div></li><li><div>
Proven business analysis skills, including business requirements, product proposals and business and technical workflows</div></li><li><div>
Ability to analyze current workflows and identify opportunities for improvement</div></li><li><div>
Ability to manage multiple tasks simultaneously, while meeting deadlines</div></li><li><div>
Professional communication skills</div></li><li><div>
Able to use standard desktop tools effectively, including Microsoft Office</div></li><li><div>
Ability to use wide range of office software, such as more advanced Excel techniques, PowerPoint presentations, etc.</div></li></ul><div></div><div><br>
Salary Range</div><div>
MA: $80,000-120,000</div><div>
NJ: $95,000-130,000</div><div></div><div><i>
BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck&mdash;providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.</i></div><div></div><div><br>
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn&rsquo;t followed a traditional path, includes alternative experiences, or doesn&rsquo;t meet every qualification or skill listed in the job description, please do go ahead and apply.</div><div></div><div>
About BBH:</div><div>
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.</div><div></div><div>
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development&mdash;so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice&mdash;creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.</div><div></div><div>
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often&mdash;pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.</div><div></div><div>
Go to BBH.com to learn more about our <div>rewards and benefits</div>, <div>philanthropy</div>, approach to <div>sustainability</div> or how we support you to <div>thrive personally, physically and financially</div>.</div>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.</div>

Systems Business Analyst II

Digital Realty

<div><p><b>Position Title:
</b></p><p>Product Management &mdash; Portal Support &amp; Training Specialist
</p><p><b>Location:
</b></p><div><p>New York, NY | Clifton, NJ | Piscataway, NJ |Boston / Needham, MA | Ashburn, VA | Washington, DC | Miami, FL | Charlotte, NC | Atanlta, GA | open for Remote<br>
</p></div><p></p><p><b>Your role
</b></p><p>The Portal Support &amp; Training Specialist is responsible for supporting internal stakeholders and customers using Digital Portals. This includes troubleshooting technical issues, guiding users through portal functionalities, and ensuring a seamless customer experience. The role also develops training materials and delivers training sessions that help stakeholders maximize the value of the portal.
<br>
You will work closely with cross-functional teams, gather user insights, and help continuously improve the Digital Realty Portal ecosystem.<br>
</p><p></p><p><b>What you&rsquo;ll do
</b></p><ul><li>Respond to customer and internal team inquiries related to portal functionality.
</li><li>Troubleshoot and resolve portal issues efficiently, escalating when needed.
</li><li>Develop and deliver training programs, including webinars, workshops, and one-on-one training sessions.
</li><li>Create and maintain user documentation, including guides, FAQs, and troubleshooting resources.
</li><li>Engage proactively with stakeholders to gather feedback and identify improvement opportunities.
</li><li>Provide insights and recommendations to the Portal Product Manager based on usage trends and user needs.
</li><li>Collaborate with IT, product development, and customer service teams to ensure cohesive support.
</li><li>Prepare and present reports on support volume, trends, customer satisfaction, and training outcomes.
</li>Support continuous improvement efforts by advocating for customer-centric enhancements.<br>
<li>
</li></ul><p></p><p><b>What you&rsquo;ll need
</b></p><ul><li>Bachelor&rsquo;s degree in Business or a related field.
</li><li>At least 3 years of experience in customer support or training, ideally in a technical environment.
</li><li>Strong troubleshooting and analytical skills.
</li><li>Excellent communication and presentation abilities.
</li><li>Ability to create clear training and support documentation.
</li><li>Proficiency with customer support software and tools.
</li><li>Strong organizational and time-management skills.
</li><li>Customer-focused mindset with strong attention to detail.
</li><li>Adaptability and comfort working in a fast-paced, global environment.
</li>Willingness to occasionally travel for training sessions and support global time zones as needed.<br>
<li>
</li></ul><p></p><p><b>A bit about us
</b></p><p>Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL&reg;, the company&rsquo;s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx&reg;) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.</p><p><br>
</p><p></p><p><b>What we can offer you
</b></p><p>Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
</p><p>Join us and you&rsquo;ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you&rsquo;ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We&rsquo;ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
</p><p>Apply today, take charge of your career and grow your talents with us.<br>
</p><p></p><p><b>Health and Safety
</b></p><p>Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.<br>
</p><p></p><p><b>Our Compensation Philosophy
</b></p><p>Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
</p><p>Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee&rsquo;s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.
</p><p><b>Compensation range: $110,000 &ndash; $130,000 annually.
</b><br>
This compensation range represents the Company&rsquo;s good faith belief as to what it will pay as a base salary/hourly rate for this position at the time of this posting.
</p><p><b>Benefits: </b>For this role, Benefits include medical, dental, vision, life and AD&amp;D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.</p></div><p></p>

Product Manager

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