customer support representative Jobs in Karachi

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customer service executive Jobs in Karachi

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customer service representative Jobs in Karachi

customer service representative

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customer services manager

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
6months - 1 year of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Service Executive

<div>
 
 Job Description
 
 
 
 
 
 Role Responsibilities
 
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 </li>
 <li>
 1-2 years of relevant experience
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

CG Global Pvt. Ltd.

Job descriptionAt LOKAL Rooms, we are seeking a Customer Service Executive who will be a vital part of our customer service team, handling inbound and outbound calls; providing excellent service, addressing customer inquiries and concerns, and ensuring a positive customer experience. Proficiency in CRM systems, query resolution, and tracking will be integral to your daily operations.Your Daily Responsibilities:<ul><li>Handle inbound and outbound calls, assisting guests/ clients with inquiries, bookings, and issue resolution.</li><li>Deliver exceptional customer service while maintaining professionalism and a positive attitude.</li><li>Ensure accurate and timely recording of customer interactions and details.</li><li>Address customer complaints and escalate complex issues to the appropriate department for resolution.</li><li>Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.</li></ul>Your Expertise:<ul><li>Strong verbal and written communication skills.</li><li>Previous experience in a customer service or call center role is advantageous.</li><li>Ability to handle a high volume of calls while maintaining quality service.</li><li>Positive and proactive attitude with excellent problem-solving skills.</li></ul>Location:This position is based in Clifton, Block 9Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Will you be comfortable commuting to office in Block 9, Clifton?</li><li>Please mention current salary.</li><li>Please mention expected salary.</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Telemarketing

The Customer Service Representative (CSR) is responsible for handling customer inquiries, resolving issues, and providing accurate information about products or services. The role focuses on delivering a positive customer experience through clear communication and problem-solving. Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Positive, collaborative, and supportive work culture.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Make a real impact by helping clients and being part of a professional team.</li><li>Skill-building workshops and career growth path</li><li>Flexible working options</li></ul>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

Customer Services Executives (Part Time)

E-Lite Vape and Cigratte

E-Lite is urgently looking for Assistant Branch Manager/Branch Manager. **Location: Clifton Karachi*Job Description*&middot; Responsible and accountable for smooth execution of all inventory reconciliation till operation.&middot; Sales growth strategies.&middot; Cash handling.&middot; Maintain detailed records of customer interactions.&middot; Customer services &amp; customer problem solving.&middot; Excellent communication and interpersonal skills.&middot; Knowledge of retail trends and understanding of customer preferences. . Manage overall shop operations.*Requirements and Skills: *&middot; 1-2 years of working experience in similar role.&middot; Proven experience as an Assistant Branch Manager/Branch Manager, or similar role&middot; Using Microsoft Excel.&middot; Understanding of store operations.&middot; Intermediate OR BSc degree in Sales, Business Administration, or a related field.&middot; Salary Package: Competitive, based on experience.&middot; Target based Commission + Product incentive on special products.Drop us a message or send your CV to careers@e-lite.com.pk with the job title mentioned in the subject line.Job Type: Full-timeWork Location: In person

Assistant Branch Manager - Retail

Mobilink Bank

<div>
 
 
 Department:
 
 Branch Operations- IMD
 
 
 
 Reports To:
 
 Executive Manager Branch Operations
 
 
 
 Job Grade:
 
 OG-I
 
 
 
 Total Positions:
 
 01
 
 
 
 Location:
 
 Karachi Saddar - Islamic Branch
 
 
 
 
 
 
 What is Banking Services Manager Islamic - MMBL?
 
 
 
 As a Banking Services Manager (BSM), you will be responsible for driving asset and liability business growth, ensuring effective financial planning, and managing branch operations in a Shariah-compliant manner. You will lead a branch team to achieve sales and profitability objectives, strengthen customer relationships, and maintain compliance with Islamic banking standards and SBP regulations.
 
 
 
 
 
 
 What does a Banking Services Manager Islamic &ndash; MMBL does?
 
 
 <ul>
 <li>
 Lead and uplift the branch operations team and act as a true supervisor of branch affairs.
 </li>
 <li>
 Work in close liaison with Branch Manager to achieve optimum results .
 </li>
 <li>
 To supervise &amp; administer the operations of branch in a manner that bank's policies procedure and SBP prudential Regulations are fully adhered
 
 including Shariah compliance guidelines
 
 .
 </li>
 <li>
 To create a working environment where customer get best attention and service.
 </li>
 <li>
 To ensure staff under domain is working in line with Islamic Banking SOP's, controls and ensure to recommend timely rotation of staff.
 </li>
 <li>
 To ensure that concept of dual control is fully adhered and secrecy of cash safe keys and test keys/passwords are not compromised.
 </li>
 <li>
 All system related inputs/outputs are signed jointly and output/input reports are properly sealed and kept in record.
 </li>
 <li>
 To attend auditors (Internal/External/SBP), Internal Control and arrange compliance of their reports with in timelines.
 </li>
 <li>
 To observe cash in safe/cash on counter limits.
 </li>
 <li>
 To prepare and submit all MIS/Confirmations as and when required. To attend customer's complaints for their timely resolution.
 </li>
 <li>
 To ensure that account balancing is carried out on independent basis and outstanding items in all suspense, excess, shortage, prepaid expenses accounts are reviewed and balanced as per actual on monthly basis
 </li>
 <li>
 Maintenance and balancing of Security Stationary periodically as per SOP.
 </li>
 <li>
 Supervise and Maintain record of all account opening and its related operations.
 </li>
 <li>
 To ensure daily balancing of cash book, vault and necessary reports are prepared.
 </li>
 <li>
 To arrange handling of all departments and not limited to Deposits, Cash tellers, Bills, Inward/Outward Clearing/Remittances, HRD, Credits, Jazz Cash, Borrower/Nonborrower accounts, Recoveries and all other Islamic Banking Activities in a manner that internal control remains in place, customers remain satisfied and operational risks are minimized
 
 with adherence to Islamic principles
 
 .
 </li>
 <li>
 Authorization and supervision of all type of financial and non-financial transactions requests on the system on real time by ensuring no transaction Is left unauthorized at day end.
 </li>
 <li>
 Ensure proper staff backup is available for critical position.
 </li>
 <li>
 Ensure staff punctuality and adherence to bank dress code.
 </li>
 <li>
 To nominate staff for training in consultation with LM
 </li>
 <li>
 To maintain close co-ordination and cooperation between departments of Bank for smooth conduct of bank's business.
 </li>
 <li>
 To keep an eye on staff behavior and activities and report if any suspiciousness is observed.
 </li>
 <li>
 Supervise custody and record keeping Of PDC's, Gold, Pass Books, Duplicate Keys, ATM Combination Codes and any security.
 </li>
 <li>
 To manage HR and admin related matters of branch staff.
 </li>
 <li>
 Ensure that all the processes are completed successfully before the end of the day and physical vouchers are checked, tallied and stitched with User Activity Reports on daily basis.
 </li>
 <li>
 Any other duty assigned by Line Manager.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for, and what does it take to be a Banking Services Manager Islamic - MMBL?
 
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Hold a Bachelor&rsquo;s degree in marketing or commerce from a reputable Institution. MBA will be preferable (Subject to approval).
 </li>
 <li>
 Have a minimum of 5 years of relevant work experience,
 
 with prior experience in Islamic banking highly preferred
 
 .
 </li>
 <li>
 Diploma/ certification in Islamic Banking will be given preference.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills:
 
 
 <ul>
 <li>
 Knowledge of Islamic Banking &amp; practices
 </li>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Team management
 </li>
 <li>
 Time management
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Customer Relationship
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Sound communication and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Skilled in business planning, retail banking and customer service
 </li>
 <li>
 Thorough understanding of compliance and regulatory requirements for bank
 
 including Shariah compliance and Islamic banking regulations.
 
 </li>
 </ul>
 
 
 
 
 About MMBL:
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
</div>

Banking Services Manager - Islamic

Oracle

<div>
 
 Principal Technical Account Manager is responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAM must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.
 
 
 
 
 
 The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAM may manage in full or in part.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Develop and form long term customer relationships with key customer contacts.
 </li>
 <li>
 Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.
 </li>
 <li>
 Understand customer&rsquo;s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
 </li>
 <li>
 Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
 </li>
 <li>
 Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
 </li>
 <li>
 Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
 </li>
 <li>
 Identify and submit delivery leads for new opportunities and contract renewals.
 </li>
 <li>
 Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
 </li>
 <li>
 Establish and maintain a delivery governance model with the customer at the management and executive levels.
 </li>
 <li>
 Perform scope and risk management.
 </li>
 <li>
 Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
 </li>
 <li>
 Conduct periodic Service Account Planning and Account Reviews.
 </li>
 <li>
 Provides direction and mentoring to more junior team members.
 </li>
 </ul>
 
 
</div>

Principal Technical Account Manager

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Customer Service Executive

Customer Service Executive

Customer Service Executive

Customer Services Executives (Part Time)

Assistant Branch Manager - Retail

Banking Services Manager - Islamic

Principal Technical Account Manager