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customer service representative Jobs in Karachi

customer service representative

assistant manager corporate sales Jobs in Karachi

assistant manager corporate sales

customer sales representative Jobs in Karachi

customer sales representative

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customer services manager

Al-Hamd International Container Terminal

AL-HAMD INTERNATIONAL CONTAINER TERMINALUrgent HiringPosition: Assistant Manager &ndash; Customer Service Department (CSD)Job Responsibilities:<ul><li>Oversee and manage the day-to-day operations of the Customer Service Department, ensuring smooth and efficient service delivery.</li><li>Supervise customer service staff, monitor performance, and ensure adherence to company policies and service standards.</li><li>Handle and resolve complex customer queries, complaints, and escalations in a timely and professional manner.</li><li>Maintain effective communication and coordination with Shipping Lines, Freight Forwarders, customers, and relevant institutions.</li><li>Ensure seamless coordination with internal departments for container arrivals, de-stuffing, off-hiring, and related operations.</li><li>Review and authorize customer documentation, including waivers and service-related approvals, ensuring compliance with company procedures.</li><li>Analyze customer service trends, identify areas for improvement, and implement strategies to enhance customer satisfaction.</li><li>Ensure accurate record-keeping and reporting of customer interactions, service issues, and departmental performance.</li><li>Drive process improvements and support digitalization initiatives for enhanced operational efficiency.</li></ul>Educational Background &amp; Skill Set:<ul><li>Bachelor&rsquo;s degree from a recognized institution (Master&rsquo;s degree preferred).</li><li>Minimum 3&ndash;5 years of relevant experience, preferably in the logistics, shipping, or terminal operations industry, with at least 1&ndash;2 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication, interpersonal, and problem-solving abilities.</li><li>Sound knowledge of customer service practices and documentation processes.</li><li>Proficiency in IT applications and systems relevant to terminal/customer operations.</li><li>Ability to work under pressure and manage multiple tasks effectively.</li></ul>How to Apply:If you are a motivated professional looking to advance your career in a fast-paced and growth-oriented environment, we encourage you to apply by sending your updated resume and cover letter to Jobs@aictpk.com. Please mention the position title &ldquo;Assistant Manager &ndash; CSD&rdquo; in the subject line.Al-Hamd International Container Terminal is an equal opportunity employer. Female candidates and individuals from diverse backgrounds are strongly encouraged to apply.Job Type: Full-timeWork Location: In person

Assistant Manager – Customer Service Department (CSD)

Reconnect first private limited

Job Opening: Client Service ManagerAre you passionate about client service? Do you thrive in a fast-paced environment? Reconnect First Pvt Ltd seeking a Client Service Manager to join our team in Karachi!Responsibilities:- Assist in managing day-to-day customer service operations.- Handle client inquiries and resolve issues promptly.- Call and email clients.- Support the team in delivering exceptional service standards.- Collaborate with various departments to improve client experience.Requirements:- Bachelor's degree in BBA Marketing or Mass Communication.- Proficiency in Microsoft Office (Word, Excel, PowerPoint).- 1 to 2 years of experience in client service or related fields.- Strong communication and problem-solving skills.- Ability to multitask and work effectively under pressure.Location: Karachi, PakistanCompetitive SalaryIf you're ready to take on this exciting opportunity, send your resume and cover letter to careers@reconnectfirst.com.pk Join us in delivering top-notch client service!Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>client service: 2 years (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Client Services Manager

SIAR Digital

- Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.- Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.- Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.- Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.- Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.- Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.- Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.- Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.- Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.Pay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Executive - Customer Services

Zepto Systems Limited

Job SummaryWe are seeking a results-driven Sales Manager with 5+ years of experience in account management and sales, preferably within the Cyber Security domain. The role is responsible for managing and expanding high-value customer accounts by building trusted relationships, driving renewals and revenue growth, and delivering an exceptional customer experience. The ideal candidate will act as a strategic advisor to clients while owning the full commercial and account lifecycle.Key ResponsibilitiesAccount Management &amp; Customer Success<ul><li>Manage and grow assigned key customer accounts with significant revenue impact.</li><li>Build strong, long-term relationships with senior stakeholders and C-level executives.</li><li>Act as the single point of contact for customers and internal teams.</li><li>Understand client business, operational, and security needs to position appropriate solutions.</li><li>Proactively identify risks, opportunities, and areas for account expansion.</li><li>Ensure customer satisfaction, retention, and contractual compliance.</li><li>Handle escalations, complaints, and complex customer requests professionally.</li></ul>Sales &amp; Business Growth<ul><li>Drive renewals, upselling, and cross-selling across assigned accounts.</li><li>Own the full sales cycle from opportunity identification to deal closure.</li><li>Develop and execute account plans aligned with revenue and growth targets.</li><li>Maintain accurate pipelines, forecasts, and CRM updates.</li><li>Lead commercial negotiations, pricing discussions, and contract renewals.</li><li>Support RFP responses, proposals, and commercial documentation.</li><li>Coordinate with Finance to ensure timely invoicing and collections.</li></ul>Reporting &amp; Market Intelligence<ul><li>Track and report account performance, KPIs, and revenue forecasts.</li><li>Monitor market trends, competitor activity, and customer insights.</li><li>Identify new opportunities within existing clients and strategic accounts.</li><li>Represent the organization at relevant industry events and forums.</li></ul>Required Experience &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Sales, or related field (Master&rsquo;s preferred).</li><li>5+ years of proven experience as a Sales Manager / Account Manager, preferably in Cyber Security.</li><li>Demonstrated success managing enterprise accounts and achieving sales targets.</li><li>Experience managing accounts with PKR 2&ndash;5 million+ cumulative revenue.</li><li>Experience selling to Financial Services or Telecom sectors.</li><li>Strong experience with CRM systems and Microsoft Office (Excel &amp; PowerPoint).</li><li>Ability to work with structured procurement and decision-making processes.</li></ul>Skills &amp; Competencies<ul><li>Strong negotiation and stakeholder management skills.</li><li>Excellent written and verbal communication in English.</li><li>Customer-centric mindset with strong ownership and accountability.</li><li>Ability to manage multiple accounts and deals simultaneously.</li><li>Analytical, goal-oriented, and problem-solving focused.</li><li>High integrity, professionalism, and transparency.</li></ul>What We Offer<ul><li>Health Insurance (IPD &amp; OPD)</li><li>Sales Commission as per company policy</li><li>Certification reimbursement up to USD 1,000 annually</li><li>Annual leaves and benefits as per company policy</li><li>Career growth in a fast-growing Cyber Security environment</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs350,000.00 per monthWork Location: In person

Sales Manager – Cyber Security

Raqami Islamic Digital Bank

<div>
 
 
 Position:
 
 Assistant Manager &ndash; Product Owner (Cards)
 
 
 
 Grade:
 
 OG-I
 
 
 
 Department:
 
 Business
 
 
 
 Location:
 
 Karachi
 
 
 
 
 
 
 Job Summary
 
 
 
 The Assistant Manager &ndash; Product Owner (Cards) will support the development, enhancement, and performance management of Raqami&rsquo;s cards and digital payments portfolio. This role works closely with cross‑functional teams to execute product initiatives, improve customer journeys, and ensure compliance with SBP regulations and Islamic banking principles. The position plays a key role in driving digital adoption, customer experience excellence, and sustainable portfolio growth.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Support execution of the product roadmap for Debit, Prepaid, Virtual, and Credit Cards
 </li>
 <li>
 Assist in managing end‑to‑end card customer journeys including issuance, activation, usage controls, disputes, and payments
 </li>
 <li>
 Support enhancement of digital payments services such as mobile top‑ups, bill payments, and fee collections
 </li>
 <li>
 Coordinate with internal stakeholders including Digital Banking, IT, Operations, Risk, Compliance, Shariah, and Marketing teams
 </li>
 <li>
 Liaise with external partners such as card schemes (Visa, MasterCard, PayPak) and technology vendors for operational matters
 </li>
 <li>
 Monitor and report key performance indicators including activation rates, transaction volumes, and customer feedback
 </li>
 <li>
 Ensure ongoing compliance with SBP regulations, internal policies, and Islamic banking guidelines
 </li>
 <li>
 Maintain accurate documentation for audits, governance, and internal reporting
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Banking &amp; Finance, or a related discipline
 </li>
 <li>
 Master&rsquo;s degree preferred
 </li>
 <li>
 2&ndash;3 years of experience in product management, digital banking, cards, or payments-related roles
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Understanding of card lifecycle management and digital payments ecosystem (e.g., bill payments, telco top‑ups, Raast)
 </li>
 <li>
 Familiarity with digital banking platforms and customer journeys
 </li>
 <li>
 Awareness of SBP regulations and Islamic banking concepts (preferred)
 </li>
 <li>
 Strong analytical, reporting, and Excel skills
 </li>
 <li>
 Good communication and stakeholder coordination abilities
 </li>
 <li>
 Detail-oriented with a results-driven mindset
 </li>
 </ul>
 
 
 
 
 
 Why Join Raqami?
 
 
 <ul>
 <li>
 Be part of a digital-first, Shariah-compliant bank shaping the future of banking in Pakistan
 </li>
 <li>
 Gain hands-on exposure to modern cards and digital payments products
 </li>
 <li>
 Work in a collaborative, growth-oriented environment with strong learning opportunities
 </li>
 <li>
 Contribute directly to innovation, customer experience, and financial inclusion
 </li>
 <li>
 Opportunity to grow within a dynamic and evolving digital banking ecosystem
 </li>
 </ul>
</div>

Assistant Manager – Product Owner (Cards)

NexHive, LLP.

NexHive is hiring Front Sales Executive!Location: DHA, Phase 7, Karachi.Job Shift: Night ShiftTimings: 8:00 pm - 5:00 amJob Summary: The Front Sales Executive will be responsible for directly engaging with customers, generating leads, and driving sales for our products and services. This role requires a customer-centric attitude, excellent communication skills, and a strong sales drive. The Front Sales Executive will work to meet and exceed sales targets while representing the company with a professional and positive attitude.Key Responsibilities:<ul><li>Sales Target Achievement:</li><li>Actively engage with customers to promote and sell company products and services.</li><li>Meet or exceed monthly and quarterly sales targets.</li><li>Customer Engagement and Relationship Building:</li><li>Maintain a strong, positive relationship with customers to understand their needs and offer appropriate solutions.</li><li>Provide prompt and accurate information on products, services, and company policies.</li><li>Lead Generation and Follow-Up:</li><li>Identify potential clients and generate leads through various channels (in-person, online, events).</li><li>Follow up on leads, schedule appointments, and update CRM systems accordingly.</li><li>Product Knowledge and Training:</li><li>Stay updated on product knowledge and industry trends.</li><li>Attend and actively participate in sales training sessions.</li><li>Reporting and Documentation:</li><li>Prepare and submit daily/weekly sales reports to the Sales Manager.</li><li>Maintain accurate records of sales activities, customer information, and feedback.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>Proven experience in sales, customer service, or a related role.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficient in CRM software and MS Office Suite.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Front Sales Executive

Conexus System

Urgent Hiring!Job Title: Sales Manager (MEP &amp; Fire Protection)Walk-in Interview: 31March,2026 to 3april,2026 (12pm-4pm) OR Send Your Resume At: connect@conexussystem.comCompany: Conexus Industrial Solutions and Engineering Pvt. Ltd.Location: R/290 Block 16/A Railway Society, Gulistan-e-Johar, KarachiNote: This position is not applicable to Civil Engineering; relevant applications only will be reviewed.Job Summary:At Conexus Industrial Solutions and Engineering Pvt. Ltd., we are committed to delivering critical safety solutions across industrial sectors. We are seeking a dynamic &amp; result-driven MEP Sales Manager to join our team. As an MEP Sales Manager, you will play a critical role in developing and executing our sales strategy, managing a team of sales professionals, and driving revenue growth in the MEP sector. If you have a passion for sales, a deep understanding of MEP systems, and a track record of success, we want to hear from you.Key Responsibilities:<ul><li>Develop and implement a comprehensive sales strategy for MEP products and services.</li><li>Lead a team of sales representatives, providing coaching, mentoring, and performance management.</li><li>Identify and target potential clients in the MEP sector and establish relationships with key decision-makers.</li><li>Negotiate and close sales deals, ensuring customer satisfaction and long-term partnerships.</li><li>Monitor market trends, competitor activity, and customer feedback to adapt the sales strategy accordingly.</li><li>Diversify &amp; grow our service portfolio across key areas &amp; foster lasting relationships with key clients and partners.</li></ul>Qualifications:<ul><li>Bachelor's degree in business, Engineering, or a related field.</li><li>Proven experience in MEP sales, with a minimum of 3 years in a managerial role.</li><li>Strong understanding of mechanical, electrical, and plumbing systems and their applications.</li><li>Excellent leadership and team management skills.</li><li>Demonstrated success in developing strategic sales plans,consistently exceeding revenue &amp; profitability targets.</li></ul>What We Offer:<ul><li>Market Competitive Salary Package</li><li>Supportive &amp; Collaborative Executive Team</li><li>Medical &amp; Provident Fund</li><li>Company Vehicle , Allowance, Laptop / Phone.</li></ul>If you meet the above requirements and are interested in this opportunity, please submit your resume at: connect@conexussystem.comJob Type: Full-timeWork Location: In person

Sales Manager - MEP & Fire Protection

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