business development manager Jobs in Karachi

business development manager

assistant manager finance Jobs in Karachi

assistant manager finance

customer support executive Jobs in Karachi

customer support executive

digital marketing manager Jobs in Karachi

digital marketing manager

brand manager

customer services manager

Reconnect first private limited

About Company: Reconnect First Pvt LTD is a leading marketing and events agency that specializes in both traditional and innovative services like BTL and event management.Role Overview:As the Client Service Manager at Reconnect First Pvt LTD, you will be responsible for overseeing and managing our client support team. Your primary focus will be to ensure exceptional customer service delivery, drive customer satisfaction, and maintain high service standards.Key Responsibilities:- Develop and implement effective customer service procedures.- Ensuring KPIs are met or exceeded.- Handle escalated customer inquiries and complaints, providing timely and effective resolutions.- Collaborate cross-functionally with other departments to improve overall customer experience.- Conduct regular training sessions to enhance team skills and product knowledge.- Analyze customer feedback and data to identify trends and opportunities for improvement.Requirements:- Bachelor's degree or equivalent experience.- Minimum of 1 to 2 years of proven experience in an (BTL AGENCY) customer support role.- Excellent leadership and communication skills.- Strong problem-solving abilities and a customer-centric approach.- Proficiency in CRM software and other relevant tools.- Ability to thrive in a fast-paced environment and handle multiple priorities effectively.Application Process:If you meet the qualifications and are excited about the opportunity to lead a dynamic customer support team at Reconnect First Pvt LTD, please submit your resume and a cover letter highlighting your relevant experience and accomplishments to careers@reconnectfirst.com.pkJob Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer support: 2 years (Preferred)</li></ul>Work Location: In person

Female Client Service Manager

Raaziq International PVT LTD

Job Responsibilities &amp; Skills:<ul><li>Responsible for building strong relationships existing and prospected with Clients through calls &amp; in-person meetings.</li><li>Responsible for Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responsible for Liaison with stakeholders (agents &amp; customers).</li><li>Also, Providing shipment status from web to shipper.</li><li>Competence in Knowing our services inside and out so that you can answer questions.</li><li>Responsible for Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Responsible for Providing feedback on the efficiency of the customer service process.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul>Qualification: Bachelor's in Supply chain/ Marketing. Experience: Minimum 1 Year. Location: Beaumont Plaza, Civil lines headquarters Karachi.Email: muhammad.salman@raaziq.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Karachi Gpo: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Services Officer (Freight Forwarding)

Sastaticket.pk

We are looking for Customer Service Executives who are passionate about delivering outstanding service and helping travelers plan memorable experiences. This role is suitable for bachelor's students, fresh graduates, as well as experienced professionals in customer service, support, or travel-related roles.In this position, you will guide customers throughout their journey &mdash; from providing accurate travel information to booking arrangements and resolving post-booking concerns. Depending on experience level, you will also handle more complex queries, escalations, and contribute to process improvements. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.We have multiple openings across junior to mid-level, as well as mid to senior-level positions.Key Responsibilities<ul><li>Manage incoming customer calls and provide professional, timely assistance.</li><li>Guide customers step-by-step through the booking process.</li><li>Handle cancellations, refunds, rebookings, and other changes, ensuring records are accurately updated in the system.</li><li>Resolve customer concerns efficiently, including complex or escalated cases (for mid-level role).</li><li>Understand customer preferences and recommend suitable travel options or packages.</li><li>Follow up with customers to confirm updates and ensure satisfaction.</li><li>Address complaints empathetically and provide effective solutions or alternatives.</li><li>Keep customers informed about current promotions, offers, and services.</li><li>Work toward first-contact resolution and customer satisfaction targets.</li><li>Maintain accurate documentation and ensure compliance with company policies.</li><li>Stay updated on company products, policies, and service-related changes.</li><li>Support junior team members and contribute to team performance improvement initiatives.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (completed or in progress).</li><li>0&ndash;7 years of experience in customer service, support, call center, or travel-related roles.</li><li>Strong verbal and written communication skills.</li><li>Excellent interpersonal skills with a customer-first mindset.</li><li>Ability to handle a fast-paced work environment and manage multiple tasks effectively.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Basic understanding of travel services, booking systems, or CRM tools is a plus.</li><li>Proven ability to handle escalations and deliver performance targets.</li></ul>We Offer<ul><li>Market-competitive salary</li><li>Monthly incentives</li><li>Medical coverage for self &amp; dependents</li><li>Company stock sharing plan</li><li>Gratuity</li><li>Annual travel allowance</li><li>Pick &amp; drop facility for females</li><li>Opportunity to work in a collaborative, innovative environment</li><li>Continuous learning and professional development opportunities</li></ul>LocationKarachi (On-Site)If you are interested in building your career in customer service and growing within a dynamic and supportive environment, we encourage you to apply.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Executive

Parco Pearl Gas

<div>
 
 PARCO is seeking applications for the following position for its 100% owned subsidiary
 
 PARCO Pearl Gas (Pvt) Ltd
 
 . PPGL is the largest LPG marketing company in Pakistan having countrywide presence. The position is planned for Customer Services Department of the Company.
 
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 
 Minimum 16 years of education in Business, Marketing, or a related field, with up to 8 years of relevant experience in After-Sales Service, Customer Support, or Sales Operations, including:
 
 
 
 
 <ul>
 <li>
 A strong customer-centric approach and the ability to provide a one-window solution to customers.
 </li>
 <li>
 Hands-on experience in SAP and MS Office.
 </li>
 <li>
 Understanding of basic financial transactions including invoicing, debit/credit notes, tax challans, and receivables.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Act as the primary back-office support, owning the entire order-to-cash cycle.
 </li>
 <li>
 Coordinate closely with internal support teams to deliver efficient After Sales Service as per defined SLAs.
 </li>
 <li>
 Address and resolve customer complaints in a timely manner.
 </li>
 <li>
 Prepare and manage the Daily Supply Plan for assigned customers.
 </li>
 <li>
 Ensure timely responses to all customer queries and communication.
 </li>
 <li>
 Monitor supplies to customers in alignment with the approved Credit Policy.
 </li>
 <li>
 Prepare required reports and process Debit/Credit Notes when needed.
 </li>
 <li>
 Ensure all documentation and paperwork adhere to approved policies and procedures.
 </li>
 <li>
 Share timely insights on market changes and competitor activities with management.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Korangi Filling Plant, Karachi
 
 
 
 
 
 
 PARCO is an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply. Our commitment to a conducive work environment is designed to attract and nurture top talent.
 
 
 
 
</div>

Assistant Customer Service Manager

Supply Chain Services

Shift:<ul><li>Winter: 1:30 PM &ndash; 10:30 PM (UK Shift)</li><li>Summer: 12:30 PM &ndash; 9:30 PM (UK Shift)</li></ul>Location Requirement:<ul><li>Only Bahria Town residents may apply.</li></ul>Key Responsibilities<ul><li>Manage customer communication for orders, shipments, and delays.</li><li>Coordinate with warehouse, logistics, and supply chain teams to ensure timely deliveries.</li><li>Track orders and provide proactive updates to customers.</li><li>Resolve customer issues and escalations within defined SLAs.</li><li>Maintain shipment dashboards and prepare daily/weekly reports.</li><li>Improve customer satisfaction through strong follow-up and service quality.</li><li>Ensure smooth end-to-end supply chain customer experience.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business Administration, or related field.</li><li>2&ndash;4 years experience in customer relations, supply chain coordination, or logistics.</li><li>Excellent English communication skills (written &amp; spoken) &ndash; mandatory.</li><li>Strong understanding of order processing, warehousing, and delivery workflows.</li><li>Proficient in MS Excel/Sheets, CRM systems, and tracking tools.</li><li>Ability to handle pressure, multitask, and manage customer escalations.</li><li>Must be able to work UK shift timings.</li><li>Must reside in Bahria Town (compulsory).</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>Do you have any experience in Supply Chain/logistics?</li><li>Your Salary Expectations and Joining Date?</li></ul>Work Location: In person

Customer Relations Manager (Supply Chain Operations) Bahria town karachi

SQUARE ONE MALL

Job Title: Customer Support ExecutiveLocation: Square One MallJob OverviewWe are looking for a dynamic and customer-focused Customer Support Executive to manage our information desk and sales kiosk. The ideal candidate will be responsible for assisting walk-in customers, providing detailed information about our projects, and ensuring a positive customer experience.Key Responsibilities<ul><li>Sit at the information desk to provide and collect information from walk-in customers regarding project details</li><li>Manage and operate the sales kiosk efficiently</li><li>Attend to walk-in customers and provide detailed information about the project</li><li>Explain project features, pricing, payment plans, and ongoing offers</li><li>Maintain and update customer data and records accurately</li><li>Handle client queries and objections confidently and professionally</li></ul>Requirements<ul><li>Excellent communication and interpersonal skills</li><li>Presentable personality with a customer-focused approach</li><li>Basic knowledge of real estate sales (preferred)</li><li>Ability to confidently handle client queries and objections</li><li>Strong organizational and record-keeping skills</li></ul>Apply now and be a part of our team!Send your CVs to careers@squareonemall.pkJob Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Bureau Veritas

<div><div><div>1 Roles and responsibilities: (Sr. Sales Associate)</div><div><div><div><div>
Role Statement
</div><ul><li>This role involves identifying and targeting potential clients, developing and executing business development strategies, and ensuring customer satisfaction through exceptional service and support.</li><li>
The Sales Associate will also manage the sales pipeline, prepare compelling proposals, and work collaboratively with internal teams to enhance product offerings and customer experience, contributing to the overall success and growth of the company.</li><li>
He/She performs the job within the framework of the BV Quality Assurance System, BV HSE Requirements, the Code of Ethics and the BV Group policy.</li></ul></div></div><div> 
Responsibilities &amp; Accountabilities</div><div><div><div> 
The Associate Manager-sales is responsible for:</div><ul><li>
 Business Development for product portfolio. This includes commercial activities such as market Surveys.</li><li>
Assist the management in the identification, preparation, and submission of prequalification, express of interest, and offers.</li><li>
Identify &amp; manage large clients/opportunities / Key accounts.</li><li>
Cross Selling - leveraging BV service portfolio.</li><li>
Preparation of Quotations, in consultation with the Certification Lead Pakistan.</li><li>
Business Development activity; Visiting new and existing clients, Identification of new markets, and submission of weekly client interaction reports and project alerts to the manager concerned.</li><li>
Forwarding the consolidated reports to the product line leaders.</li><li>
Be a team player and coordinate with current team</li><li>
Maintain accurate records of sales activities, client interactions, and sales pipeline.</li><li>
Identify opportunities to cross-sell and upsell additional services to existing clients.</li><li>
Develop strategies to increase client engagement and retention.</li><li>
Ensure contracts are in compliance with company policies and regulations.</li><li>
Work closely with the marketing, technical, and operations teams to ensure seamless delivery of services.</li></ul></div><div></div><div> 
<ul><li>
Ensure implementation of QMS in responsibility corporate standards (e.g. Code of Ethics, BV Values, corporate identity, policies, procedures)</li><li>
To manage the sales force team (definition of sales objectives, incentives policy, back-office organization)
</li><li>Regular monitoring of sales opportunity pipeline &ndash; track leads and active proposals. Maintain visibility of sales actions using Salesforce</li><li>
To implement the commercial strategy as defined by country/PL Leaders
</li><li> To assess the market for new business opportunities.</li><li>
 To set/ review sales strategies to expand customer and activity base.</li><li>
Achieving the given sales &amp; revenue targets</li><li>
Highlighting business lead, and identifying business opportunities</li><li>
Participation / exhibiting in exhibitions</li><li>
Enhancing the clientele in Certification Services</li><li>
Develop and implement effective sales strategies to meet and exceed sales targets.</li><li>
Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.</li><li>
Ensure high levels of customer satisfaction by providing exceptional service and support.</li><li>
Monitor market dynamics and competitor activities to adjust sales tactics accordingly.</li></ul></div></div><div></div><div> 
KPIs (to be amended if necessary) 
TECHNICAL COMPETENCIES</div><div> 
<ul><li>
Achieve Sales, and revenue as per business plan.</li><li>
Client relationship &ndash; Retention and Growth, To provide timely, and accurate feedback of Sales/Market strategy and performance.</li><li>
Account receivables.</li><li>
Compliance with internal and external guidelines, policies, and procedures.</li><li>
Internal and external customer service satisfaction (e.g. number of complaints), To collaborate with the Deputy manager GS to manage customer satisfaction.</li><li>
To demonstrate ethical and professional behaviours in line with BV Core Values</li></ul><ul><li>
Education: Bachelor's Degree or relevant. MBA will be advantage.</li><li>
Experience: Minimum 3 years of experience in sales</li><li>
Experience in the relevant field.
</li><li>Good communication and writing skills, Fluent in English.</li><li>
A team player.</li><li>
Strong ethics and integrity.</li></ul></div></div></div></div><div></div>

Sr. Sales Associate (Certifications - Karachi)

Explore 1030+ Customer services manager in Karachi this March. Find roles across top companies and apply now to boost your career.

1030 customer services manager jobs In Karachi

Female Client Service Manager

Customer Services Officer (Freight Forwarding)

Customer Service Executive

Assistant Customer Service Manager

Customer Relations Manager (Supply Chain Operations) Bahria town karachi

Customer Service Executive

Sr. Sales Associate (Certifications - Karachi)