customer service representative Jobs in Karachi

customer service representative

associate customer advocate Jobs in Karachi

associate customer advocate

area sales manager

assistant manager, account management Jobs in Karachi

assistant manager, account management

centre manager

customer services manager

Tjara.ca

Timings: from 6pm to 3am Monday to Friday &amp; Saturdays are from 5pm to 9 pm.DHA Phase 6 Bukhari Commercials, KarachiCompany : Tjara Halal Financing Back Office . www.tjara.caIndustry: Financial ServicesExperience Level: Minimum 1&ndash;2 years of experience in Islamic bankingLanguage Requirement: English Fluency is a MUST.This is back office position we are looking for MALE Candidate who is well-versed in Islamic banking principles and passionate about delivering a world-class customer experience. This role requires an individual who can handle customer inquiries with professionalism, provide accurate information about Islamic banking products, and contribute to customer satisfaction and loyalty.Key ResponsibilitiesCustomer Interaction: Act as the first point of contact for customers via phone, email, ensuring a friendly, professional, and helpful approach.Product Guidance: Demonstrate strong knowledge of Diminishing Musharaka, with the ability to clearly explain its structure, process, and compliance aspects to clients. While our primary offering is Diminishing Musharaka, familiarity with other Islamic banking products such as Mudarabah, Murabaha, Ijarah, and Takaful will be considered an asset.Issue Resolution: Handle customer complaints and service requests efficiently, escalating complex issues when necessary.Documentation: Maintain detailed records of customer interactions using CRM or internal systems, ensuring compliance with regulatory and organizational standards.Collaboration: Work closely with sales, operations, and Shariah compliance teams to ensure smooth delivery of services.Customer Retention: Build strong customer relationships by delivering personalized support and following up on inquiries.Qualifications and SkillsEducation: Bachelor&rsquo;s degree in Business, Finance, Islamic Studies, or a related field preferred.Experience: Minimum 1&ndash;2 years in a customer service role within an Islamic banking environment.Language: Exceptional Skills in English.Knowledge: Solid understanding of Islamic financial concepts and Shariah principles.Technology: Proficiency in Microsoft Office Suite and familiarity with CRM systems.Soft Skills: Strong interpersonal skills, problem-solving ability, emotional intelligence, and the ability to remain calm under pressure.Job Type: Full-timeApplication Question(s):<ul><li>Your Age.</li><li>Current &amp; Expected Salary with Details of Notice Period.</li><li>Are you willing to work in Night shift 6pm to 3 am?</li><li>Do you have personal conveyance?</li></ul>Job Type: Full-timeWork Location: In person

Associate Customer Services - Islamic Financial Products

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 Understand client expectations &amp; deliver finest service delivery.
 </li>
 <li>
 Ensure end-to-end solution to the satisfaction of Corporate client.
 </li>
 <li>
 Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client&rsquo;s day to day account &amp; transactional related issue and queries with teh agreed SLA while maintaining highest quality standards
 </li>
 <li>
 Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
 </li>
 <li>
 Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.
 </li>
 </ul>
 
 
 
 
 Key result Areas
 
 
 
 
 
 Ensuring SLAs are met and Highest quality standards are ensured
 
 
 Client satisfaction
 
 
 Close Rapport with Business &amp; relevant stakeholders
 
 
 Team player
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service.
 </li>
 <li>
 Ability to analyze root of problems and ability to track problem resolution
 </li>
 <li>
 University graduate preferable with prior experience of min 5 years in Cash , Payments and operations is a must
 </li>
 <li>
 Additional 3 years of experience in Corporate Customer service / client facing role
 </li>
 <li>
 Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
 </li>
 <li>
 CRM knowledge
 </li>
 </ul>
 
 
</div>

Customer Service Manager (Mashreq Global Network Pakistan)

Telemarketing

We are Searching for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR).About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:&bull;No Sales. No Targets. Your focus is client support, not numbers.&bull;Competitive salary and growth opportunities.&bull;Training and development programs to enhance your skills.&bull;Positive, collaborative, and supportive work culture.&bull;Make a real impact by helping clients and being part of a professional team.Perks &amp; Benefits:&bull;Friendly work environment&bull;Skill-building workshops and career growth path&bull;Recognition and appreciation for your contribution&bull;Flexible working optionsFixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Type: Full-time &amp; Part -TimePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

Customer Services Executives (Part Time)

Travelup Pakistan Operations Pvt Ltd

Requirements:&middot; Excellent Communication Skills in English (Verbal &amp; Written) both.&middot; Flexible in rotational shift timings.&middot; Pressure Handling.&middot; Time Management.&middot; Professional Composure.. Travelling Industry Experience would be an added advantage.Job Types: Full-time, ContractPay: From Rs60,000.00 per monthWork Location: In personApplication Deadline: 23/09/2025

Customer Services Officer

1AZ0 Marketing (Pvt) Ltd.

Why Join Us?<ul><li>Focus on What Matters: Say goodbye to sales targets and numbers! Your role is all about providing exceptional client support.</li><li>Rewarding Compensation: Enjoy a competitive salary alongside exciting opportunities for career growth.</li><li>Invest in Yourself: Take advantage of our comprehensive training and development programs designed to elevate your skills.</li><li>Thrive in a Supportive Culture: Join a positive and collaborative work environment where teamwork truly shines.</li></ul>Perks &amp; Benefits<ul><li>Empowering Atmosphere: Work in a friendly environment that fosters mentorship and personal development.</li><li>Skill Enhancement: Participate in skill-building workshops to chart your career path and achieve your goals.</li><li>Be Recognized: Your contributions won&rsquo;t go unnoticed&mdash;enjoy appreciation and recognition for your hard work!</li><li>Work-time Flexibility: Explore flexible working options that suit your needs (Evening, Night &amp; Midnight Work)</li><li>Ensure a Safe and Secure Work Environment for All</li></ul>Job Type: Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>ARE YOU IN KARACHI ?</li></ul>Language:<ul><li>FLUENT IN ENGLISH (Required)</li></ul>Work Location: In person

Customer Services Executive

Connexis Pvt. Limited

Who We AreWe, Connexis are one of the leading providers of vehicle/asset tracking and fuel Monitoring solutions for businesses and individuals across Pakistan and the MENA region. We spent over a decade creating an AVL/GPS tracking system with a web-based reporting tool that is comprehensive, easy to use and above all affordable.Connexis, with its seasoned team of experts, assisted by veteran and adept technical personnel assure best of the customized services and easy-to-use solutions that deliver amazing user experiences, best-in-class functionality, and enterprise scalability.Job Summary &ndash; Key Account ManagerWe are looking to hire an experienced key account manager to maintain solid relationships with the company's key clients. The key account manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. You should also be able to develop relationships with potential clients.To be successful as a key account manager, you should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.Key Account Manager Responsibilities:<ul><li>Developing and sustaining solid relationships with key clients that bring in the most income for the company.</li><li>Addressing and resolving key clients&rsquo; complaints.</li><li>Acting as the main point of contact between key clients and internal teams.</li><li>Supervising the account teams assigned to each key client.</li><li>Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients&rsquo; needs are met.</li><li>Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.</li><li>Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.</li><li>Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.</li></ul>Key Account Manager Requirements:<ul><li>Bachelor's degree in business administration, finance, sales, or related field.</li><li>Proven experience in key account management.</li><li>Proficient in all Microsoft Office applications as well as CRM software.</li><li>The ability to build rapport with key clients.</li><li>The ability to handle multiple client accounts.</li><li>Strong negotiation and leadership skills.</li><li>Exceptional customer service skills.</li><li>Excellent communication skills.</li></ul>Job Location:KarachiJob Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Key Account Manager

Digi Craft

We are seeking a motivated and customer-oriented Customer Sales Representative &amp; Social Media Manager to join our growing team. This dual-role position requires strong communication skills, a passion for customer service, and experience in managing online platforms.Key Responsibilities:<ul><li>Respond to customer inquiries via online chat, email, WhatsApp, and phone calls</li><li>Take and manage customer orders through our Shopify store</li><li>Coordinate with courier services (Leopard &amp; TCS) to ensure smooth order dispatch and delivery</li><li>Handle complaints, returns, and customer follow-ups professionally and promptly</li><li>Manage and grow our social media presence across platforms like Instagram, Facebook, etc.</li><li>Create and schedule engaging content to promote our brand and products</li><li>Monitor and analyze social media performance and customer feedback</li></ul>Requirements:<ul><li>Proven experience in customer service and/or social media management</li><li>Familiarity with Shopify or other eCommerce platforms</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and manage time efficiently</li><li>Basic understanding of shipping and logistics (Leopard/TCS experience is a plus)</li><li>Creative mindset for content creation and engagement</li><li>Fluency in English and Urdu is preferred</li></ul>Why Join Us?<ul><li>Friendly and supportive work environment</li><li>Opportunity to grow with the company</li><li>Be a part of a fast-paced and exciting eCommerce business</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>where are you located in karachi?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Female Social Media Manager

Explore 1312+ Customer services manager in Karachi this September. Find roles across top companies and apply now to boost your career.