customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer sales representative Jobs in Karachi

customer sales representative

customer services specialist Jobs in Karachi

customer services specialist

customer success manager

customer services manager

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
 <li>
 
 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
 <li>
 
 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
 <li>
 
 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
 <li>
 
 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
 <li>
 
 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
 <li>
 
 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
 <li>
 Strong understanding of SaaS business models and customer success principles.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
 <li>
 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
 <li>
 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
 <li>
 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
 <li>
 Strong organizational and multitasking skills with a focus on details.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

Sybrid Pvt Ltd (The Lakson Group of Companies)

Join Sybrid Pvt. Ltd. (A Lakson Group Company) and be part of our Canvas Digital team, a dynamic and fast-growing division specializing in digital solutions and international client services.Job Responsibilities:<ul><li>Connect with international clients through outbound sales calls</li><li>Achieve monthly sales targets through effective communication and negotiation</li><li>Maintain professionalism and a positive, customer-focused attitude</li><li>Identify upselling opportunities to support business growth</li><li>Ensure client satisfaction and foster long-term relationships</li></ul>Location: KarachiShift Timings: 8:00 PM &ndash; 5:00 AM (Monday to Friday) Qualification: Intermediate or O/A Levels (Fluent English communication required)Experience: Minimum 1 year of International sales experienceApply at: careers@sybrid.com Please mention &ldquo;Sales Associate &ndash; Karachi&rdquo; in the subject line.Job Type: Full-timeWork Location: In person

Customer Services Executive - International

Emirates

<div>
 
 Job Purpose
 
 
 
 We&rsquo;re looking for a dynamic and passionate
 
 Customer Sales &amp; Service Team Leader
 
 to join our Emirates retail team. In this role, you&rsquo;ll lead and inspire a group of Customer Sales &amp; Service Agents to deliver a seamless, premium, and personalized customer experience &mdash; one that reflects Emirates&rsquo; world-class hospitality and Experiential Retail vision.
 
 
 You&rsquo;ll play a key role in driving sales through consultative customer interactions, identifying cross-sell and upsell opportunities, and promoting premium products and Skywards membership benefits. As a people leader, you&rsquo;ll foster a high-performance culture by coaching and motivating your team to achieve sales targets while maintaining service excellence
 
 
 Your responsibilities will include overseeing daily store operations, managing workflow and staff scheduling, and ensuring a professional retail environment. You&rsquo;ll also leverage digital tools and CRM platforms to enhance efficiency, monitor performance metrics, and support special events or activations that elevate the in-store experience.
 
 
 Qualification
 
 
 To be successful in this role, you&rsquo;ll need an A-Level (or equivalent) qualification with at least four years of experience, ideally within airline sales or a contact centre environment. Strong communication, problem-solving, and leadership skills are essential, along with a genuine passion for delivering exceptional customer service.
 
 
 If you&rsquo;re ready to lead with purpose and elevate every customer interaction, we&rsquo;d love to hear from you
 
 
 Salary &amp; benefits
 
 
 We offer a competitive salary package along with a range of benefits
 
 
 including annual leave, medical coverage, concessional travel benefits, and professional development opportunities within the Emirates Group. Join us and be part of a team that values excellence, growth, and global experiences
</div>

Customer Sales & Service Team Leader - Karachi

Waada Digital Pvt Ltd

Shaadi.org.pk is looking for a Matchmaking Officer-Nazimabad Branch to manage member profiles, understand client preferences, and facilitate suitable matches. The role requires excellent communication, professionalism, and strong relationship-building skills.Key Responsibilities<ul><li>Manage and update client profiles with accuracy.</li><li>Understand client requirements and suggest compatible matches.</li><li>Conduct follow-ups and maintain positive client relationships.</li><li>Coordinate meetings and maintain detailed records.</li><li>Achieve monthly matchmaking and satisfaction targets.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree (Business, Marketing, or related field)</li><li>Experience: Minimum 2 years in client relations or customer service</li><li>Age: 24 years or above</li><li>Gender: Open to males and females</li><li>Skills: Communication, organization, and MS Office proficiency</li></ul>Salary &amp; Benefits<ul><li>Rs. 50,000 &ndash; 150,000 (based on experience)</li><li>Food, medical, and conveyance allowance</li><li>Performance-based incentives</li></ul>Work ScheduleMonday to Saturday | 10:00 AM &ndash; 7:00 PM https://shaadi.org.pk/careerJob Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Service & Matchmaking Officer (North Nazimabad Branch)

Sybrid Pvt Ltd.

Job Specifications and Duties: <ul><li>Engage with international clients through outbound sales calls</li></ul><ul><li>Achieve monthly sales targets through effective communication and negotiation</li></ul><ul><li>Maintain professionalism and a positive attitude during all interactions</li></ul><ul><li>Support business growth by identifying upselling opportunities</li></ul><ul><li>Ensure customer satisfaction and build long-term relationships</li></ul>Qualification: Intermediate or O/A Levels (Fluent English communication required)Experience: Minimum 1 year of International sales experienceLocation: Saddar Karachi, PakistanShift Timings: 8:00 PM &ndash; 5:00 AM (Monday to Friday)Job Types: Full-time, Contract, Fresher Contract length: 11 monthsPay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Services Executive International

Mobilink Bank

<div>
 
 
 Department:
 
 Branch Operations- IMD
 
 
 
 Reports To:
 
 Executive Manager Branch Operations
 
 
 
 Job Grade:
 
 OG-I
 
 
 
 Total Positions:
 
 01
 
 
 
 Location:
 
 Karachi Saddar - Islamic Branch
 
 
 
 
 
 
 What is Banking Services Manager Islamic - MMBL?
 
 
 
 As a Banking Services Manager (BSM), you will be responsible for driving asset and liability business growth, ensuring effective financial planning, and managing branch operations in a Shariah-compliant manner. You will lead a branch team to achieve sales and profitability objectives, strengthen customer relationships, and maintain compliance with Islamic banking standards and SBP regulations.
 
 
 
 
 
 
 What does a Banking Services Manager Islamic &ndash; MMBL does?
 
 
 <ul>
 <li>
 Lead and uplift the branch operations team and act as a true supervisor of branch affairs.
 </li>
 <li>
 Work in close liaison with Branch Manager to achieve optimum results .
 </li>
 <li>
 To supervise &amp; administer the operations of branch in a manner that bank's policies procedure and SBP prudential Regulations are fully adhered
 
 including Shariah compliance guidelines
 
 .
 </li>
 <li>
 To create a working environment where customer get best attention and service.
 </li>
 <li>
 To ensure staff under domain is working in line with Islamic Banking SOP's, controls and ensure to recommend timely rotation of staff.
 </li>
 <li>
 To ensure that concept of dual control is fully adhered and secrecy of cash safe keys and test keys/passwords are not compromised.
 </li>
 <li>
 All system related inputs/outputs are signed jointly and output/input reports are properly sealed and kept in record.
 </li>
 <li>
 To attend auditors (Internal/External/SBP), Internal Control and arrange compliance of their reports with in timelines.
 </li>
 <li>
 To observe cash in safe/cash on counter limits.
 </li>
 <li>
 To prepare and submit all MIS/Confirmations as and when required. To attend customer's complaints for their timely resolution.
 </li>
 <li>
 To ensure that account balancing is carried out on independent basis and outstanding items in all suspense, excess, shortage, prepaid expenses accounts are reviewed and balanced as per actual on monthly basis
 </li>
 <li>
 Maintenance and balancing of Security Stationary periodically as per SOP.
 </li>
 <li>
 Supervise and Maintain record of all account opening and its related operations.
 </li>
 <li>
 To ensure daily balancing of cash book, vault and necessary reports are prepared.
 </li>
 <li>
 To arrange handling of all departments and not limited to Deposits, Cash tellers, Bills, Inward/Outward Clearing/Remittances, HRD, Credits, Jazz Cash, Borrower/Nonborrower accounts, Recoveries and all other Islamic Banking Activities in a manner that internal control remains in place, customers remain satisfied and operational risks are minimized
 
 with adherence to Islamic principles
 
 .
 </li>
 <li>
 Authorization and supervision of all type of financial and non-financial transactions requests on the system on real time by ensuring no transaction Is left unauthorized at day end.
 </li>
 <li>
 Ensure proper staff backup is available for critical position.
 </li>
 <li>
 Ensure staff punctuality and adherence to bank dress code.
 </li>
 <li>
 To nominate staff for training in consultation with LM
 </li>
 <li>
 To maintain close co-ordination and cooperation between departments of Bank for smooth conduct of bank's business.
 </li>
 <li>
 To keep an eye on staff behavior and activities and report if any suspiciousness is observed.
 </li>
 <li>
 Supervise custody and record keeping Of PDC's, Gold, Pass Books, Duplicate Keys, ATM Combination Codes and any security.
 </li>
 <li>
 To manage HR and admin related matters of branch staff.
 </li>
 <li>
 Ensure that all the processes are completed successfully before the end of the day and physical vouchers are checked, tallied and stitched with User Activity Reports on daily basis.
 </li>
 <li>
 Any other duty assigned by Line Manager.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for, and what does it take to be a Banking Services Manager Islamic - MMBL?
 
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Hold a Bachelor&rsquo;s degree in marketing or commerce from a reputable Institution. MBA will be preferable (Subject to approval).
 </li>
 <li>
 Have a minimum of 5 years of relevant work experience,
 
 with prior experience in Islamic banking highly preferred
 
 .
 </li>
 <li>
 Diploma/ certification in Islamic Banking will be given preference.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills:
 
 
 <ul>
 <li>
 Knowledge of Islamic Banking &amp; practices
 </li>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Team management
 </li>
 <li>
 Time management
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Customer Relationship
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Sound communication and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Skilled in business planning, retail banking and customer service
 </li>
 <li>
 Thorough understanding of compliance and regulatory requirements for bank
 
 including Shariah compliance and Islamic banking regulations.
 
 </li>
 </ul>
 
 
 
 
 About MMBL:
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
</div>

Banking Services Manager - Islamic

Digit Labs

General Description (Job Summary)A skilled Sales Account Manager is required to oversee Di8it&rsquo;s relationship with its significant strategic existing and potential customers. This position will be responsible for obtaining and maintaining long-term key customers operating across Pakistan. This is the combination of a New Business Development, Customer Services, and Sales role.Key Duties and Responsibilities<ul><li>Responsible for establishing, developing, maintaining, and managing overall positive customer relationships with key clients that bring in the most income/revenue in the region.</li><li>Develop a thorough understanding of key clients' needs and requirements and preparing customized solutions.</li><li>Address and resolve key clients&rsquo; complaints.</li><li>Responsible as a single point of contact between key clients and internal teams.</li><li>Ensure the correct products and services are delivered to customers in a timely manner.</li><li>Establish and oversee internal budgets with the company and external budgets with the client.</li><li>Manage Account(s), in accordance with agreed KPIs, targets, and goals and based on company guidelines, eliciting customer needs and selling Di8it offerings.</li><li>Manage P&amp;L and improve profitability in line with Di8it objectives.</li><li>Management of full cycle of sales.</li><li>Develop sales strategies and plans to achieve the assigned KPIs.</li><li>Develop and maintain an up-to-date sales pipeline and achieve assigned revenue targets and goals.</li><li>Collaborate to maximize profit by up-selling or cross-selling.</li><li>Manage forecasting and budget development process.</li><li>RFP documents review (technical, legal, financial) and response preparation and submission.</li><li>Negotiate contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.</li><li>Secure payments and collections from customers on time as per the contract/PO terms.</li><li>Plan, present, and compile reports on account progress, goals, and forecasts for account teams and stakeholders using key account metrics.</li><li>Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.</li><li>Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.</li><li>Additional responsibility as assigned by the competent authority and prescribed in organizational policy.</li></ul>Experience<ul><li>Proven work experience as an Sales Manager role for 5+ years.</li><li>Proven work experience as an Account Manager role for 3+ years especially in Cyber Security Domain.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in marketing, business administration, sales, or relevant field; Master&rsquo;s degree preferred.</li></ul>Knowledge Requirements<ul><li>Able to identify needs and requirements of accounts to promote Di8it offerings.</li><li>Understand customer requirements, business strategies, value drivers, and business operations.</li><li>Maintain strong technical awareness of the assigned portfolio (Cyber Security Solutions &amp; Services) and general knowledge of other service offerings within the client.</li><li>Ability to communicate, present, and influence stakeholders at all levels of an organization, including executive and C-level.</li><li>Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail</li><li>Experience with CRM software</li><li>Microsoft Office Suite, with emphasis on superior Excel and Power Point</li></ul>Skills<ul><li>Strong negotiation skills, with the ability to follow through on client contracts.</li><li>The ability to build rapport with key clients.</li><li>The ability to handle multiple client accounts.</li><li>Strong negotiation and leadership skills</li><li>Exceptional customer service skills</li><li>Excellent communication skills</li></ul>Job Type: Full-timePay: From Rs180,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Mention your notice period in days?</li></ul>Work Location: In person

Sales Account Manager

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