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customer service executive Jobs in Karachi

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customer services manager

Al-Hamd International Container Terminal

AL-HAMD INTERNATIONAL CONTAINER TERMINALUrgent HiringPosition: Assistant Manager &ndash; Customer Service Department (CSD)Job Responsibilities:<ul><li>Oversee and manage the day-to-day operations of the Customer Service Department, ensuring smooth and efficient service delivery.</li><li>Supervise customer service staff, monitor performance, and ensure adherence to company policies and service standards.</li><li>Handle and resolve complex customer queries, complaints, and escalations in a timely and professional manner.</li><li>Maintain effective communication and coordination with Shipping Lines, Freight Forwarders, customers, and relevant institutions.</li><li>Ensure seamless coordination with internal departments for container arrivals, de-stuffing, off-hiring, and related operations.</li><li>Review and authorize customer documentation, including waivers and service-related approvals, ensuring compliance with company procedures.</li><li>Analyze customer service trends, identify areas for improvement, and implement strategies to enhance customer satisfaction.</li><li>Ensure accurate record-keeping and reporting of customer interactions, service issues, and departmental performance.</li><li>Drive process improvements and support digitalization initiatives for enhanced operational efficiency.</li></ul>Educational Background &amp; Skill Set:<ul><li>Bachelor&rsquo;s degree from a recognized institution (Master&rsquo;s degree preferred).</li><li>Minimum 3&ndash;5 years of relevant experience, preferably in the logistics, shipping, or terminal operations industry, with at least 1&ndash;2 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication, interpersonal, and problem-solving abilities.</li><li>Sound knowledge of customer service practices and documentation processes.</li><li>Proficiency in IT applications and systems relevant to terminal/customer operations.</li><li>Ability to work under pressure and manage multiple tasks effectively.</li></ul>How to Apply:If you are a motivated professional looking to advance your career in a fast-paced and growth-oriented environment, we encourage you to apply by sending your updated resume and cover letter to Jobs@aictpk.com. Please mention the position title &ldquo;Assistant Manager &ndash; CSD&rdquo; in the subject line.Al-Hamd International Container Terminal is an equal opportunity employer. Female candidates and individuals from diverse backgrounds are strongly encouraged to apply.Job Type: Full-timeWork Location: In person

Assistant Manager – Customer Service Department (CSD)

Reconnect first private limited

Job Opening: Client Service ManagerAre you passionate about client service? Do you thrive in a fast-paced environment? Reconnect First Pvt Ltd seeking a Client Service Manager to join our team in Karachi!Responsibilities:- Assist in managing day-to-day customer service operations.- Handle client inquiries and resolve issues promptly.- Call and email clients.- Support the team in delivering exceptional service standards.- Collaborate with various departments to improve client experience.Requirements:- Bachelor's degree in BBA Marketing or Mass Communication.- Proficiency in Microsoft Office (Word, Excel, PowerPoint).- 1 to 2 years of experience in client service or related fields.- Strong communication and problem-solving skills.- Ability to multitask and work effectively under pressure.Location: Karachi, PakistanCompetitive SalaryIf you're ready to take on this exciting opportunity, send your resume and cover letter to careers@reconnectfirst.com.pk Join us in delivering top-notch client service!Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>client service: 2 years (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Client Services Manager

Icon Group of Companies

Icon Global (Private) Limited is Hiring: Customer Service ExecutiveAre you a people-person who thrives on solving problems and creating great experiences? Join our team as a Customer Service Executive and be the voice that makes a difference!What you&rsquo;ll do:<ul><li>Handle customer inquiries with professionalism and empathy</li><li>Resolve issues quickly and efficiently</li><li>Build strong customer relationships</li></ul>What we&rsquo;re looking for:<ul><li>Excellent communication skills</li><li>Problem-solving mindset</li><li>Positive attitude and team spirit</li><li>Experience of CRM tools like Zoho CRM</li></ul>Job Timing: 05:00 PM - 02:00 AM Job Type: Full-time (Onsite) Location: DHA Phase 2 Extension, Karachi Salary: Market CompetitiveOther Perks &amp; Benefits:Provident Fund Medical Insurance Paid LeavesLeave Encashment Annual Bonus Punctuality BonusApply now or tag someone who&rsquo;d be a great fit!Interested candidates can share their resumes at zobia@icon.com.pk#Hiring #CustomerService #Careers #JoinOurTeam #IconGlobal #GoodOpportunity #USmarket #HospitalityIndustry #B2B #KarachiJobs #Jobs2k26Job Type: Full-timeWork Location: In person

Customer Service Executive

HR viewpoint

Key Responsibilities:<ul><li>Lead, mentor, and manage a team of customer service representatives</li><li>Monitor and handle customer interactions via calls and chat support</li><li>Ensure timely and effective resolution of customer inquiries and complaints</li><li>Maintain high standards of customer satisfaction and service quality</li><li>Analyze customer feedback and identify areas for service improvement</li><li>Train team members on best practices, communication skills, and product knowledge</li><li>Track team performance using KPIs and generate regular reports</li><li>Collaborate with internal departments to resolve complex issues</li><li>Implement strategies to enhance customer experience and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field</li><li>Proven experience in customer service leadership/team handling role</li><li>Strong communication and interpersonal skills</li><li>Experience in call center and chat support operations</li><li>Ability to handle escalations and manage high-pressure situations</li><li>Proficiency in CRM tools and customer service software</li><li>Strong problem-solving and decision-making skills</li></ul>Preferred Skills:<ul><li>Experience in the E-Commerce industry</li><li>Leadership and team management capabilities</li><li>Customer-centric mindset with attention to detail</li></ul>Key Performance Indicators (KPIs):<ul><li>Customer Satisfaction Score (CSAT)</li><li>First Response Time &amp; Resolution Time</li><li>Team productivity and quality scores</li><li>Customer retention and feedback metrics</li></ul>Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Service Team Lead

Raqami Islamic Digital Bank

<div>
 
 
 Position:
 
 Assistant Manager &ndash; Product Owner (Cards)
 
 
 
 Grade:
 
 OG-I
 
 
 
 Department:
 
 Business
 
 
 
 Location:
 
 Karachi
 
 
 
 
 
 
 Job Summary
 
 
 
 The Assistant Manager &ndash; Product Owner (Cards) will support the development, enhancement, and performance management of Raqami&rsquo;s cards and digital payments portfolio. This role works closely with cross‑functional teams to execute product initiatives, improve customer journeys, and ensure compliance with SBP regulations and Islamic banking principles. The position plays a key role in driving digital adoption, customer experience excellence, and sustainable portfolio growth.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Support execution of the product roadmap for Debit, Prepaid, Virtual, and Credit Cards
 </li>
 <li>
 Assist in managing end‑to‑end card customer journeys including issuance, activation, usage controls, disputes, and payments
 </li>
 <li>
 Support enhancement of digital payments services such as mobile top‑ups, bill payments, and fee collections
 </li>
 <li>
 Coordinate with internal stakeholders including Digital Banking, IT, Operations, Risk, Compliance, Shariah, and Marketing teams
 </li>
 <li>
 Liaise with external partners such as card schemes (Visa, MasterCard, PayPak) and technology vendors for operational matters
 </li>
 <li>
 Monitor and report key performance indicators including activation rates, transaction volumes, and customer feedback
 </li>
 <li>
 Ensure ongoing compliance with SBP regulations, internal policies, and Islamic banking guidelines
 </li>
 <li>
 Maintain accurate documentation for audits, governance, and internal reporting
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Banking &amp; Finance, or a related discipline
 </li>
 <li>
 Master&rsquo;s degree preferred
 </li>
 <li>
 2&ndash;3 years of experience in product management, digital banking, cards, or payments-related roles
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Understanding of card lifecycle management and digital payments ecosystem (e.g., bill payments, telco top‑ups, Raast)
 </li>
 <li>
 Familiarity with digital banking platforms and customer journeys
 </li>
 <li>
 Awareness of SBP regulations and Islamic banking concepts (preferred)
 </li>
 <li>
 Strong analytical, reporting, and Excel skills
 </li>
 <li>
 Good communication and stakeholder coordination abilities
 </li>
 <li>
 Detail-oriented with a results-driven mindset
 </li>
 </ul>
 
 
 
 
 
 Why Join Raqami?
 
 
 <ul>
 <li>
 Be part of a digital-first, Shariah-compliant bank shaping the future of banking in Pakistan
 </li>
 <li>
 Gain hands-on exposure to modern cards and digital payments products
 </li>
 <li>
 Work in a collaborative, growth-oriented environment with strong learning opportunities
 </li>
 <li>
 Contribute directly to innovation, customer experience, and financial inclusion
 </li>
 <li>
 Opportunity to grow within a dynamic and evolving digital banking ecosystem
 </li>
 </ul>
</div>

Assistant Manager – Product Owner (Cards)

Jazz

<div>
 
 
 Grade Level: L1
 
 
 
 
 Location: Karachi
 
 
 
 
 Last Date to Apply: 2nd April, 2026
 
 
 
 
 
 What is a Commercial Experience Executive?
 
 
 
 The Commercial experience executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.
 
 
 
 
 What does Commercial Experience Executive do?
 
 
 <ul>
 <li>
 Welcomes, guides and manages walk-in from the floor greeting
 </li>
 <li>
 Develops the basic understanding of CRM system and all the portals linked with it
 </li>
 <li>
 Handles customer queries at the experience center and improves their experience by providing exceptional services
 </li>
 <li>
 Holds the highest possible quality standards for customer facilitation
 </li>
 <li>
 Maintains the product upsell from the experience center
 </li>
 <li>
 Initiatives to improve customer experience and ensure minimum average wait /service time
 </li>
 <li>
 Develops the sureness and self-effacement required to serve our valued customers
 </li>
 <li>
 Takes ownership and ensure timely resolution of customer complaints
 </li>
 <li>
 Customer retention and churn management
 </li>
 <li>
 Coordinates and follow up with multiple stakeholders for issue resolution
 </li>
 <li>
 Ensures to achieve assigned monthly adherence/service/sales KPIs
 </li>
 <li>
 Remains updated on current policies, procedures, promotions, products and value-added services offered by the Jazz
 </li>
 </ul>
 
 
 Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Commercial Experience Executive?
 
 
 <ul>
 <li>
 An excellent communication skills and interpersonal skills
 </li>
 <li>
 Stakeholder management &amp; effective communication skills
 </li>
 <li>
 An individual with good Sale and services expertise
 </li>
 <li>
 Hands on with Microsoft office and communicating through emails
 </li>
 <li>
 The individual should have the telecom product knowledge and hands-on expertise in customer management systems
 </li>
 <li>
 Adept in stakeholder management for the closure of respective action plans while ensuring standardization across the board
 </li>
 <li>
 Experience Center working hours shall remain flexible, as per business needs, to ensure a seamless and exceptional customer experience and closure of daily business
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

Commercial Experience Executive

International Franchises Private Limited

WE&rsquo;RE HIRING &ndash; BRANCH MANAGER Location: KarachiDunkin&rsquo; Pakistan is looking for an experienced and driven Branch Manager to lead store operations and deliver excellent customer experiences.Apply now at: careers@dunkindonuts.pkKey Responsibilities:<ul><li>Oversee daily store operations to ensure excellent customer service, product quality, and brand standards</li><li>Manage staff scheduling, performance, and on-shift supervision</li><li>Monitor sales performance and ensure achievement of targets and KPIs</li><li>Handle cash management and inventory control</li><li>Resolve customer concerns professionally</li><li>Ensure compliance with health, safety, and hygiene standards</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree preferred (Hospitality, Business Administration, or related field)</li><li>2&ndash;5 years of relevant experience in QSR, retail, or hospitality</li><li>Strong leadership, communication, and customer service skills</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>Branch Manager: 2 years (Required)</li></ul>Language:<ul><li>Strong English Communication (Required)</li></ul>Work Location: In person

Branch Manager

Explore 714+ Customer services manager in Karachi this May. Find roles across top companies and apply now to boost your career.