customer service representative Jobs in Islamabad

customer service representative

customer support representative Jobs in Islamabad

customer support representative

account officer

accounts officer

business development officer Jobs in Islamabad

business development officer

customer services officer

Fun City

Job Description:<ul><li>Greet all customers warmly and professionally.</li><li>Provide accurate information about rides and games, including safety procedures and game rules.</li><li>Answer customer queries effectively and courteously.</li><li>Offer a personalized experience by up-selling products and services to enhance customer satisfaction.</li><li>Ensure ride checklists are maintained and completed according to standards.</li><li>Be knowledgeable about all arcade machines and rides at the center.</li><li>Assist in maintaining a clean, organized, and safe station area.</li><li>Follow company procedures for lost and found items and return customers' belongings after rides.</li><li>Monitor patrons to ensure their safety and prevent any potential hazards.</li><li>Explain safety procedures clearly before rides and guide customers on evacuation routes if needed.</li><li>Respond to any customer complaints within 60 seconds and inform the supervisor immediately of any issues or concerns.</li><li>Provide prompt and discerning customer service, ensuring a positive experience for all visitors.</li><li>Maintain a presentable, professional appearance and follow hygiene policies.</li><li>Adhere to company policies regarding confidentiality and do not disclose any sensitive information.</li><li>Discourage accepting gifts or tips from customers and follow the company's code of conduct.</li><li>Report any technical, safety, or operational issues to the supervisor or technical team promptly.</li><li>Strong customer service skills with the ability to engage with a diverse range of customers.</li><li>Thorough knowledge of center products, rides, and systems.</li><li>Ability to handle customer complaints and issues calmly and professionally.</li><li>Detail-oriented with a strong sense of responsibility for customer safety.</li><li>Effective communication skills and the ability to work in a team environment.</li><li>Ensure the highest level of customer satisfaction through professionalism and attention to detail.</li><li>Uphold all company policies, including safety protocols, lost and found procedures, and customer complaint handling.</li><li>Be proactive in maintaining a safe and enjoyable environment for all customers.</li></ul>Education: Minimum FA.Experience: 2 years preferably the hospitality industry.Age: 18 to 28 yearsSkills:<ul><li>Customer dealing.</li><li>Outgoing personality.</li><li>Excellent communication skills.</li></ul>Gender: Male &amp; Female both.Job Location: Islamabad Centaurus Mall.Interested candidates can drop their CVs at hr@funcity.pkJob Type: Full-timeWork Location: In person

Customer Services Officer

Think Higher Consultants

The Customer Support Officer is responsible for delivering excellent customer service to clients while supporting the daily administrative operations of the visa consultation firm. This role acts as the primary point of contact for clients and requires strong communication skills, professionalism, and the ability to handle sensitive information with confidentiality.Key Responsibilities:<ul><li>Welcome clients professionally and respond to inquiries via phone, email, and in person</li><li>Provide accurate guidance regarding visa consultation services and appointment procedures</li><li>Schedule, confirm, and manage client appointments efficiently</li><li>Follow up with clients regarding required documentation, payments, and application status</li><li>Address client concerns or complaints politely and professionally</li><li>Maintain strict confidentiality of client personal and immigration-related information</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Support consultants with case-related administrative tasks</li><li>Prepare basic reports, perform data entry, and draft correspondence</li><li>Monitor office supplies and assist in daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred but not mandatory)</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer proficiency</li><li>Ability to multitask and work effectively under pressure</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer

Job SummaryThe Processing &amp; Customer Support Officer is responsible for delivering excellent customer service while managing visa application processing and daily administrative operations. This role serves as the primary point of contact for clients and ensures accurate documentation, smooth coordination, and strict confidentiality of sensitive immigration information.Key Responsibilities Customer Support Duties:<ul><li>Welcome clients professionally and respond to inquiries via phone, email, WhatsApp, and in person</li><li>Provide accurate guidance regarding visa consultation services, requirements, and procedures</li><li>Schedule, confirm, and manage client appointments efficiently</li><li>Follow up with clients regarding required documentation, payments, and application status</li><li>Address client concerns or complaints politely and professionally</li><li>Maintain strict confidentiality of client personal and immigration-related information</li></ul>Processing Duties:<ul><li>Collect, review, and verify client documents for completeness and accuracy</li><li>Prepare and complete visa application forms in accordance with embassy/immigration requirements</li><li>Ensure all files are properly compiled before submission</li><li>Coordinate with consultants regarding case updates and missing documentation</li><li>Track applications and maintain updated status records</li><li>Ensure compliance with embassy guidelines and company policies</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Perform data entry, prepare basic reports, and draft correspondence</li><li>Support consultants with case-related administrative tasks</li><li>Monitor office supplies and assist in daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree (required)</li><li>1&ndash;3 years of experience in customer service, administration, or visa/immigration consultancy preferred</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Detail-oriented with strong documentation and organizational skills</li><li>Disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer proficiency (MS Office; CRM knowledge preferred)</li><li>Ability to multitask and work effectively under pressure</li></ul>Job Type: Full-timeWork Location: In person

Processing and Customer Support Officer

Almaymaar

Position Name: Front Desk OfficerLocation: G-6 IslamabadJob Type: Full-Time (On-Site)Company: AlmaymaarPosition Summary:The Front Desk Officer serves as the face of Almaymaar, responsible for creating a welcoming environment and managing the front office operations efficiently. This role includes greeting visitors, handling incoming calls, managing correspondence, and providing administrative support to various departments as required.Key Responsibilities:&middot; Greet and welcome visitors and clients in a professional and courteous manner.&middot; Maintain a clean and organized front desk area to reflect a professional image of the company.&middot; Answer and direct incoming phone calls promptly and efficiently.&middot; Handle incoming and outgoing correspondence (courier, mail, email).&middot; Maintain visitor logbook and issue visitor badges as required.&middot; Coordinate with office boys for tea/refreshments and cleanliness of meeting rooms.&middot; Schedule appointments, meetings, and conference room bookings.&middot; Assist in the preparation and management of front desk-related documents, forms, and reports.&middot; Maintain office supplies inventory and inform the Admin Department for replenishment.&middot; Provide administrative support to HR, Admin, and other departments as needed.&middot; Ensure adherence to company protocols and security policies for visitor handling.Requirements:&middot; Bachelor&rsquo;s Degree in Business Administration or any relevant field.&middot; 1&ndash;3 years of relevant experience in front desk, receptionist, or customer service role.&middot; Excellent verbal and written communication skills.&middot; Strong interpersonal and customer service skills.&middot; Proficient in MS Office (Word, Excel, Outlook).&middot; Well-groomed, presentable, and professional demeanor.&middot; Multitasking and time management capabilities.&middot; Ability to work under pressure and handle emergencies effectively.&middot; Punctual and responsible with a positive attitude.&middot; Team player with a willingness to support colleagues.&middot; Fluent in English and Urdu.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Female Front Desk Officer

Phoenix Travel Management (Pvt) Ltd

Job Title: Visa Assistance OfficerLocation: IslamabadJob Type: Full TimeWorkplace: Office BasedExperience Required: Minimum 3 YearsJob Summary:Phoenix is seeking a skilled and detail oriented Visa Assistance Officer to manage end to end visa processing operations. The ideal candidate must have practical experience in handling multiple visa categories and providing professional visa consultancy services.Visa Categories to Handle:* Tourist Visa* Visit Visa* E Visa* Transit Visa* Business VisaKey Responsibilities:* Conduct client consultations and assess eligibility* Advise clients on appropriate visa categories* Prepare, review and verify complete documentation sets* Submit online visa applications through embassy portals* Schedule biometrics and interview appointments* Track application status and maintain case records* Ensure full compliance with immigration regulations* Respond to client queries in a professional mannerRequired Skills and Qualifications:* Minimum 3 years experience in visa consultancy or travel industry* Strong understanding of international visa regulations* Experience using embassy portals and visa submission platforms* Excellent documentation and verification skills* Strong written and verbal communication* Ability to manage multiple cases under deadlinesInterested candidates may submit their updated CV to ask@phoenixtravel.com.pkPay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Visa Assistance Officer

Job Description:Job Details: We are seeking a detail-oriented and organized Visa Processing Officer to join our team. The successful candidate will be responsible for handling permanent and temporary visa applications, must possess strong English communication skills, reviewing documentation, and ensuring all processes comply with current immigration laws and policies. This is a full-time onsite position based at Giga Mall, DHA Phase II, Islamabad.Key Responsibilities: Review and assess permanent and temporary visa applications to ensure accuracy and completeness. Collect and verify supporting documents according to visa category requirements (including student, work, tourist, and permanent residency visas). Input and manage application data into internal systems and government portals. Liaise with clients, applicants, embassies, and consulates as required. Schedule appointments and coordinate interviews or biometrics where necessary. Track application statuses and update applicants regularly. Stay informed of changes in immigration laws and visa regulations for both temporary and permanent visa categories. Maintain accurate records and documentation for audit and compliance purposes. Support the Visa Processing Manager with reporting and administrative tasks.Qualifications &amp; Requirements Bachelor&rsquo;s degree in International Relations, Business Administration, Law, or a related field. Minimum 2&ndash;3 years of experience in visa processing, immigration services, or customer service (experience with student, work, tourist, permanent, or temporary visas preferred). Strong knowledge of immigration rules and visa types (both permanent and temporary categories). Proficient in MS Office and visa processing software or platforms. Excellent communication and interpersonal skills. High level of accuracy and attention to detail. Ability to work independently and in a team.Job Type: Full-timeWork Location: In person

Visa Processing Officer

Win Win Marketing & Developers SMC Pvt. Ltd

Job DescriptionPosition: QA Officer (CRM &amp; Sales Quality) Department: Sales &amp; MarketingJob SummaryThe QA Officer will be responsible for maintaining the quality assurance standards of the sales process and monitoring all activities through the CRM system. The role ensures that leads are handled efficiently, sales teams follow defined procedures, response time standards are maintained, and all calls and transactions comply with company policies.The QA Officer will work closely with Sales Executives, Lead Qualifiers, Closers, Team Leaders, and CRM Monitoring staff to maintain a transparent and efficient lead management process.Key Responsibilities1. CRM Monitoring &amp; Lead Management<ul><li>Monitor lead distribution and ensure leads are assigned to the correct sales executives.</li><li>Ensure that initial lead response is made within the defined time (e.g., 15 minutes).</li><li>Track undialed or ignored leads and ensure timely reassignment.</li><li>Verify that sales staff properly update lead status in the CRM system.</li><li>Maintain CRM data accuracy and ensure proper documentation of all sales activities.</li></ul>2. Call Quality Assurance<ul><li>Conduct random call recording reviews of sales staff.</li><li>Evaluate call quality based on company communication standards.</li><li>Ensure proper customer engagement, product knowledge, and professional communication.</li><li>Provide feedback to Team Leaders for improvement of sales staff performance.</li></ul>3. Sales Process Compliance<ul><li>Ensure sales teams follow the defined sales workflow stages:</li><li>Lead contact</li><li>Lead qualification</li><li>Visit scheduling</li><li>Deal negotiation</li><li>Booking confirmation</li><li>Verify that all required steps are completed before the deal moves to the next stage.</li></ul>4. Pre-Closing Verification<ul><li>Perform deal verification before final approval.</li><li>Review call recordings related to mature deals.</li><li>Verify negotiation process and documentation accuracy.</li><li>Confirm compliance with pricing, discount approvals, and company policies.</li></ul>5. Reporting &amp; Performance Analysis<ul><li>Prepare daily and weekly, monthly CRM performance reports.</li><li>Highlight delays in lead response, missed follow-ups, or CRM update issues.</li><li>Identify process gaps and suggest improvements in sales workflow.</li><li>Maintain records of warnings, quality issues, and improvement actions.</li></ul>6. Sales Coordination &amp; Process Improvement<ul><li>Work closely with the Sales Team and CRM Monitoring staff to create a clear roadmap for CRM usage.</li><li>Support management in developing SOPs and quality standards for lead management.</li><li>Ensure smooth coordination between Sales Executives, Lead Qualifiers, Closers, and Management.</li></ul>Key Performance Indicators (KPIs)<ul><li>Lead response time compliance</li><li>CRM data accuracy</li><li>Call quality score</li><li>Sales process compliance rate</li><li>Number of verified deals before closing</li><li>Reduction in lead wastage</li></ul>Required Skills &amp; Qualifications<ul><li>Master or Bachelor's degree in Business Administration, Marketing, or related field.</li><li>2&ndash;4 years of experience in CRM management or Quality Assurance, preferably in Real Estate.</li><li>Strong understanding of sales pipelines and lead management systems.</li><li>Experience with CRM software</li><li>Excellent analytical and reporting skills.</li><li>Strong communication and coordination abilities.</li></ul>Preferred Skills<ul><li>Experience in sales call auditing.</li><li>Ability to design sales process SOPs.</li><li>Knowledge of lead management and conversion tracking</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Quality Assurance Officer (QA)

Explore 317+ Customer services officer in Islamabad this March. Find roles across top companies and apply now to boost your career.