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customer service manager

customer service manager, airport customer experience administration Jobs in Miami

customer services specialist boxes and packaging

Boxes and Packaging

Job Summary We are seeking a dynamic and detail-oriented Customer Services Specialist focused on Boxes and Packaging to join our vibrant team. In this role, you will be the frontline ambassador for our packaging solutions, ensuring clients receive exceptional support and guidance throughout their experience. Your energetic approach will help streamline customer interactions, resolve inquiries efficiently, and promote our packaging products with enthusiasm. This position offers an exciting opportunity to develop your communication skills while contributing to a fast-paced, customer-centric environment.Duties<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat regarding boxes and packaging options, orders, and services</li><li>Assist clients in selecting the appropriate packaging solutions based on their needs, providing detailed product information and recommendations</li><li>Process orders accurately using data entry systems, ensuring all details are correct and complete</li><li>Maintain excellent phone etiquette during outbound calls to follow up on orders or gather customer feedback</li><li>Support client services by resolving issues related to packaging orders, delivery schedules, or product returns with a positive attitude</li><li>Collaborate with sales teams to identify opportunities for upselling or cross-selling packaging products</li><li>Keep detailed records of customer interactions, transactions, and feedback to improve service quality and analyze trends</li></ul>Experience<ul><li>Previous experience in customer support or client services within a call center environment is highly preferred</li><li>Proven ability to handle outbound calling with confidence and professionalism</li><li>Strong communication skills in English; bilingual abilities are a plus for engaging diverse customer bases</li><li>Familiarity with Microsoft Office applications such as Word and Excel for data management and reporting</li><li>Demonstrated computer skills including navigation of CRM systems or order processing platforms</li><li>Experience in sales or upselling techniques that enhance customer satisfaction and business growth</li><li>Knowledge of call center protocols, phone etiquette, and analysis skills for assessing customer needs effectively</li><li>Ability to perform data entry accurately while maintaining high typing speeds</li><li>Cash handling experience is advantageous but not required</li></ul>Join us as a Customer Services Specialist &mdash; Boxes and Packaging &mdash; where your enthusiasm fuels exceptional service! Bring your multilingual talents, communication prowess, and passion for helping customers succeed. Together, we&rsquo;ll create memorable experiences that keep clients coming back for more!Pay: $20.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Sunshine Bouquet

GRAPHIC DESIGNER | Marketing Department SALARY | $70,000 - $75,000 per year (plus Benefits, PTO, 401K) EMPLOYMENT TYPE | Full-Time LOCATION | Miami, FL (In-office, standard building environment, minimum 40-hour work week) ABOUT US | Sunshine Bouquet Company is a leader in the U.S. mass-market floral industry, delivering the highest-quality fresh-cut flowers to major retailers nationwide. What began as a small family shop in New Jersey has grown into a global operation with over 20,000 dedicated team members. From growing and processing in Colombia and Ecuador to packing and distribution across the United States, we focus on exceptional freshness, innovative product development, and outstanding customer service. As we continue to expand, Sunshine Bouquet remains committed to exceeding customer expectations and shaping the future of the supermarket floral industry. We are seeking motivated individuals who want to learn, contribute, and grow into future leaders within our organization. POSITION OVERVIEW | We are seeking a creative, detail-oriented Graphic Designer to support our marketing and sales efforts through compelling visual design. This role will be responsible for creating on-brand assets across print channels, with a strong focus on packaging as it pertains to floral, including but not limited to retail display merchandising shippers, custom floral packaging, and vases, but not limited to sell sheets, signage, presentations, and promotional materials for retail and B2B audiences. The ideal candidate has a strong design foundation, with experience in printing processes and can thrive in a fast-paced environment and enjoy bringing products to life visually. JOB DESCRIPTION | Key Responsibilities: Design trend forward and cost-efficient packaging assets and send technical specs to printer Prepare final production files for print, including packaging and in-store signage Support sales and marketing teams with creative materials for customer meetings, trade shows, and promotional programs Collaborate cross-functionally with marketing, sales, and product teams to translate concepts into visually compelling designs Create marketing assets for print and digital use, including sell sheets, signage, presentations, email graphics, social media assets, and web visuals Ensure brand consistency across all creative deliverables and retail partners Manage multiple projects simultaneously while meeting deadlines in a fast-paced environment Assist with photo selection, basic photo retouching, and layout refinement Stay current on design trends, retail marketing best practices, and competitive visual standards QUALIFICATIONS | Looking for candidates with the following skills: Bachelor&rsquo;s degree in Graphic Design, Visual Communication, or a related field 2&ndash;5 years of professional graphic design experience (CPG, retail, or B2B marketing experience preferred) Strong proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) Experience designing digital and print formats Strong typography, layout, and color theory skills Ability to interpret brand guidelines and apply them consistently Excellent attention to detail and organizational skills Strong communication skills and ability to collaborate with cross-functional teams Experience working in a deadline-driven, fast-moving environment PREFFERED SKILLS | Experience with retail or supermarket marketing Familiarity with packaging design and print production Experience designing digital formats Basic motion graphics or video editing experience Experience working with sales teams or customer-specific presentations BENEFITS | offered: Health insurance Dental insurance Vision insurance Life insurance Accident insurance Disability insurance (Short-Term &amp; Long-Term) Hospital Insurance Critical Illness Insurance 401K Holiday Pay and Paid time off <ul><li>Employees are only eligible for enrollment in Sunshine Bouquet&rsquo;s medical benefits program after their probationary period.</li></ul>

Graphic Designer

Leeds Professional Resources

Overview We are seeking a dynamic and enthusiastic Customer Service Specialist to join the team of a large global Consumer Goods company! This role is perfect for individuals who thrive on helping others, possess excellent communication skills, and enjoy engaging with diverse clients. As a Customer Service Specialist, you will be the point of contact for the organization, providing exceptional support to all customers and ensuring their experience is positive, efficient, and memorable. Your energy and proactive approach will drive customer satisfaction and foster long-term relationships.Duties<ul><li>Respond promptly to customer inquiries via email and phone; emphasis on email customer service</li><li>Assist clients with product or service questions, troubleshooting issues, and resolving complaints with professionalism and patience</li><li>Conduct outbound email responses and calling to follow up on customer requests or gather feedback for continuous improvement</li><li>Manage data entry tasks accurately within our customer relationship management (CRM) system and maintain detailed records of interactions</li><li>Support sales efforts by identifying customer needs, promoting relevant products or services, and contributing to client retention strategies</li><li>Handle cash transactions securely when necessary, ensuring proper cash handling procedures are followed</li><li>Collaborate with team members to improve customer support processes and share insights gained from client interactions</li></ul>Qualifications<ul><li>Prior experience in customer service environments or customer support roles is preferred, with a strong emphasis in email customer service</li><li>Strong sales aptitude with the ability to upsell or cross-sell products effectively</li><li>Excellent communication skills&mdash;both verbal and written&mdash;are essential for success in this role</li><li>Proficiency in Microsoft Office applications (Word, Excel) and general computer skills required for daily tasks</li><li>Experience with outbound calling campaigns and call center operations is advantageous</li><li>Demonstrated analysis skills to assess customer needs and resolve issues efficiently</li><li>Ability to perform data entry quickly and accurately while maintaining attention to detail</li><li>Familiarity with call etiquette standards and professional demeanor during all interactions</li></ul>Pay: $16.00 per hourWork Location: In person

Customer Service Specialist

<div><div><div>If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
</div></div><div><div><div><div>Job area: Freight Forwarding
</div></div></div></div><div><div><div><div>FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com. 

DSV - Global transport and logistics 
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com 


Location: USA - Miami, 12430 NW 25th St

Division: Air &amp; Sea 
Job Posting Title: Operations Assistant, Air Export - 110762 
Time Type: Full Time 


Operations Assistant, Air Export 


As an Operations Assistant, you will be responsible for supporting the day-to-day operations of the transportation and logistics team. You will assist in coordinating with various internal and external stakeholders to ensure timely and accurate movement of freight, as well as maintaining accurate and up-to-date records and reports. 


Duties and Responsibilities
<ul>
<li>Assist in coordinating transportation and logistics operations, including documentation, booking, and delivery.</li>
<li>Liaise with customers, carriers, and freight forwarders to ensure smooth movement of freight.</li>
<li>Coordinate with internal teams, such as sales and customer service, to ensure customer satisfaction and timely delivery of shipments.</li>
<li>Assist in maintaining accurate and up-to-date records related to shipments, customer information, and other operational data.</li>
<li>Respond to customer inquiries and resolve any issues or concerns related to operations.</li>
<li>Prepare and submit reports to management as needed.</li>
<li>Ensure compliance with company policies and procedures.</li>
<li>Other duties as assigned by the supervisor.</li></ul> 


Educational background / Work experience
<ul>
<li>Associate's or Bachelor's degree in a relevant field such as business, logistics, or transportation preferred.</li>
<li>Minimum of 1 year of experience in transportation and logistics operations or a related field.</li></ul> 


Skills &amp; Competencies
<ul>
<li>Strong attention to detail and organizational skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to work in a fast-paced environment and manage multiple priorities.</li>
<li>Customer service-oriented mindset.</li>
<li>Proficiency in Microsoft Office, particularly Excel and Word.</li>
<li>Familiarity with transportation management systems.</li></ul> 


Preferred Qualifications
<ul>
<li>Understanding of logistics and supply chain operations.</li>
<li>Experience working in a team environment.</li>
<li>Knowledge of international trade regulations and customs procedures.</li></ul> 


Language skills
<ul>
<li>Fluent in English (oral and written)</li></ul> 


 Computer Literacy
<ul>
<li>Proficiency in Microsoft Office, particularly Excel and Word.</li>
<li>Experience working with transportation management systems.</li></ul> 


At Will Employment

DSV Air &amp; Sea Inc. employees are hired for an undefined period of time as &ldquo;at will&rdquo; employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. 
For this position, the expected base pay is: $20.75 - $27.75 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. 


DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays. 


DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. 


DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV &ndash; Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.

Start here. Go anywhere

Visit dsv.com</div></div></div></div></div>

Operations Assistant, Air Export

Canon Business Process Services

<div>Overview:
<div>
Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).</div><div>
NOTE: This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.</div>
Responsibilities:
<h3 class="jobSectionHeader">CUSTOMER SERVICE</h3><ul><li>Ensures total customer (internal &amp; external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.</li></ul><h3 class="jobSectionHeader">
MAIL/PACKAGES/POUCHES</h3><ul><li>Receive, sort, and deliver all incoming mail &amp; packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
</li><li>Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).</li><li>Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.</li><li>Log outgoing and incoming items as required and review for accuracy/completeness.</li><li>In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery.</li></ul><h3 class="jobSectionHeader">
SUPPLIES/COPYING/FAXING/ADMINISTRATION</h3><ul><li>Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).</li><li>Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.</li><li>Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.</li><li>May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.</li><li>Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.</li><li>Perform other administrative duties from inserting, copying and photocopying to faxing as needed.</li><li>Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.</li></ul><div></div> 
May possibly perform any of the following functions at the direction of the Site Manager:<ul><li>Set up and maintain client&rsquo;s kitchen areas and conference rooms, order food and make coffee.</li><li>Provide reception work such as answering telephones, taking messages and greeting visitors.</li><li>Move boxes, supplies or furniture; replace light bulbs.</li><li>May be requested to perform document scanning.</li><li>Prepare outgoing items for shipping.</li><li>Additional responsibilities that other employees at that site do not perform.</li></ul><div>
May prepare reports in order to measure productivity and prepare billing charges.</div> 
<div></div>
Qualifications: 
<div></div><ul><li>
High school diploma or equivalent</li><li>
1-3 years&rsquo; experience working in a mailroom or professional office environment.</li><li>
Capable of performing the basic job functions under general direction.</li><li>
Basic knowledge of metering, weighting, logging and other shipping procedures.</li><li>
Basic computer skills required.</li><li>
Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.</li><li>
General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.</li><li>
Contacts may occasionally be outside own department.
</li><li>Contacts involve the exchange of information or data requiring some explanation or interpretation.
</li><li>Excellent customer service, professional attitude and appearance are a must</li><li>
Ability to work overtime &amp; meet deadlines</li>
Adherence and support of CBPS Core Values: Focusing on Results &amp; Customers, Be Innovative and Quality Driven and Performing Ethically. 
<li>
</li></ul><div></div>PHYSICAL DEMANDS/ WORKING CONDITIONS<ul><li>
Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.</li><li>
May lift and/or move up to 50lbs.</li><li>
Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested</li><li>
Good organizational skills</li></ul>
What We Offer:<div>
Competitive pay &amp; benefits!</div><div>
Comprehensive training and development programs that prepare employees to advance from within.</div><div>
A company focused on creating a positive work and client environment.</div><div>
Employee discounts on entertainment, products, and services nationwide!</div><div></div><div> 
Come Join Our Team!</div></div>

Field Support Representative I, II, III

The Mark Med Spa

About UsWe are a fast-growing medical spa in the Miami area, focused on advanced aesthetic and wellness treatments including body contouring, skin rejuvenation, and weight loss solutions. Our mission is to deliver real results while providing a premium client experience.Overview We are seeking a Body Contouring Specialist who is both treatment-focused and sales-driven. This role is ideal for someone who enjoys helping clients achieve body transformation results while also maximizing revenue through consultations and treatment plans.Responsibilities<ul><li>Perform non-invasive body treatments (RF, cavitation, laser, etc.)</li><li>Conduct consultations and recommend customized treatment plans</li><li>Educate clients on services, packages, and memberships</li><li>Close sales and meet monthly revenue goals</li><li>Maintain accurate client records and treatment notes</li><li>Ensure exceptional client experience and retention</li><li>Upsell packages, enhancements, and retail products</li></ul>Qualifications<ul><li>Experience in body contouring or aesthetic treatments</li><li>Strong sales and closing skills</li><li>Excellent communication and customer service</li><li>Ability to work in a fast-paced, goal-oriented environment</li><li>Licensed (esthetician, massage therapist, or related) preferred but not required depending on experience</li><li>Bilingual (English/Spanish) is a plus</li></ul>Pay: $20.00 - $40.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Experience:<ul><li>work: 2 years (Required)</li></ul>Language:<ul><li>English and Spanish (Required)</li></ul>License/Certification:<ul><li>Certification and License (Required)</li></ul>Work Location: In person

Body Treatment Specialist

North Shore Medical Center

<div>We are North Shore Medical Center.
Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision.
We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.
WHAT WE OFFER<ul><li>
Essential/stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members (including Full-Time and Part-Time) can benefit from.</li><li>
Hourly pay is negotiable based on experience. We offer competitive market pay and opportunities for bonus depending on great work performance (bonuses only apply for Full Time).</li><li>
Comprehensive Employee Benefits: Full-Time employees are eligible for various plans for medical, dental, and vision insurance.</li></ul>
POSITION SUMMARY:
The Technician works under the direct supervision of a registered pharmacist and assists in the preparation, packaging, delivery, and charging of various medications in a manner consistent with Federal and State Laws, the Joint Commission on Accreditation of Hospitals (JCAHO), and the Hospital's internal QA programs. The Technician will also be involved in inventory management functions, quality assurance activities and other pharmacy related activities, including the production of IVs.
Assisting in the various activities of the pharmacy department not requiring the professional judgment of a registered pharmacist, thus allowing for the proper care of our pediatric through geriatric patients. Medication preparation, compounding, delivery, crediting, charging and inventory ordering are among some of the tasks the pharmacy technician is required to perform.
POSITION QUALIFICATIONS (including required licenses/certifications, education and job knowledge/experience):
Current Florida License as a Registered Pharmacy Technician or Pharmacy Intern required. 
<ul><li>
Current Florida License as a Registered Pharmacy Technician</li><li>
Excellent communication skills</li><li>
Verbal, numerical, computer applications</li><li>
Good people skills, positive, motivated and enthusiast.</li><li>
Minimum of two years hospital experience preferred.</li></ul></div>

Pharmacy Technician II - Full Time - Rotating Shift, Job ID 1740798

Explore 323+ Customer services specialist boxes and packaging in Miami this April. Find roles across top companies and apply now to boost your career.