customer service

field service engineer

applications support engineer (level 3) Jobs in Istanbul

applications support engineer (level 3)

cis area/after sales services engineer Jobs in Istanbul

cis area/after sales services engineer

customer account specialist Jobs in Istanbul

customer account specialist

customer solutions engineer

KONE

<div>As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.
 
 
It's time to make a move. Join our flow. 
Are you a problem solver with a passion for technical expertise and customer-focused solutions? KONE is looking for a Customer Solutions Engineer to provide cutting-edge technical insights that drive innovative solutions in New Building projects. You will play a key role in ensuring KONE&rsquo;s offerings align seamlessly with customer needs, transforming ideas into optimized technical solutions. 
Key Responsibilities:
<ul><li>Collaborate with sales teams to develop tailored technical solutions for customers
</li><li>Engage in early customer interactions, ensuring KONE specifications are included in building plans
</li><li>Define solution scope, costing, and lead times in cooperation with various business functions
</li><li>Perform technical site surveys, traffic analyses, and energy calculations
</li><li>Oversee compliance with safety, environmental, and regulatory standards
</li>Support installation and maintenance teams in ensuring long-term solution efficiency 
<li>
</li></ul>What We&rsquo;re Looking For:
<ul><li>Bachelor's degree in Engineering (preferably Mechanical, Electrical or Mechatronic)
</li><li>Good communication skills in English, both written and verbal
</li><li>2-3 years of experience in elevator or related industries
</li><li>Strong understanding of industry regulations and CAD/BIM tools
</li><li>Excellent solution selling, problem-solving, and collaboration skills
</li><li>Comfortable using engineering and data analysis tools
</li>Innovation-driven with leadership qualities 
<li>
</li></ul>Why Join Us?
At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Customer Solutions Engineer

Taurus SA

<div>
 
 Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.
 
 
 
 Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stablecoins.
 
 
 
 We are looking for ambitious and driven individuals to support our fast global growth.
 
 
 Tasks
 
 
 Taurus is looking for a
 
 technical
 
 
 Solutions Architect
 
 for our office in
 
 Istanbul, Turkey
 
 .
 
 
 
 Being a hands-on technical architect part of the global Solutions Engineering team, you will be the bridge between our engineering teams and our client&rsquo;s technical (i.e. IT, system administration, database, engineering, devops) teams.
 
 
 
 You will work closely with customers and partners to provide creative solutions, successfully deliver implementations and offer resilient and high quality services.
 
 
 
 You have a driven work ethic, strong communication skills and a track record for providing high customer satisfaction. You will define requirements, brainstorm solutions, develop roadmaps, improve systems architecture, and design features with teams across our client&rsquo;s organization from IT and business stakeholders to non-technical end-users.
 
 
 
 You will be responsible for the following activities:
 
 
 <ul>
 
 <li>
 Deliver a variety of technology services to our customers. The service needs will vary by client, it will include every aspect of our product offering lifecycle, including hands-on technical deployments, configurations, knowledge transfer, software upgrades, maintenance and deprecation
 </li>
 
 <li>
 Leading the planning, installation and integration of Taurus solutions in physical, virtual or hybrid IT environments
 </li>
 
 <li>
 Deliver advanced (hands-on, technical) professional services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environments
 </li>
 
 <li>
 Maintain and support overall relationships with customers; this includes increasing adoption, and ensuring retention and satisfaction
 </li>
 
 <li>
 Establish trusted relationships with each customer as a strategic advisor and support the continued value of our products and services
 </li>
 
 <li>
 Work with customers to continuously improve Taurus's offering and learn customers&rsquo; needs and requirements
 </li>
 
 <li>
 Advocate customer needs/issues across Taurus
 </li>
 
 <li>
 Ensure the knowledge transfer on all aspects of Taurus products to partners and customers
 </li>
 
 <li>
 Work closely with members of the engineering team to quickly resolve any client issues and constantly drive customer satisfaction post-sales
 </li>
 
 <li>
 Organize and improve technical and user documentation for customers
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 8+ years of hands-on technical experience in integrating products (using/debugging APIs, kubernetes deployments, network issues, etc. ) in complex environments and organizations - financial services a plus
 </li>
 
 <li>
 Proven experience as a techincal Solutions Architect, Solutions Engineer/Pre-Sales Engineer, Technical Account Manager or equivalent history of increasing customer satisfaction, adoption, and retention
 </li>
 
 <li>
 Proven experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application management
 </li>
 
 <li>
 Proven experience in various DevOps build and testing processes, releases management, products lifecycle management
 </li>
 
 <li>
 Strong knowledge of modern DevOps tooling (Linux, Kubernetes, Openshift, Docker, Ansible, Terraform, Python, YAML, Shell)
 </li>
 
 <li>
 Ability to deploy both simple and complex solutions and integrate them into already existing production environments
 </li>
 
 <li>
 Knowledge/experience in database management (SQL) and software development, preferably in Go, Java, or Python
 </li>
 
 <li>
 Impeccable written and verbal communication skills
 </li>
 
 <li>
 Eager to learn, highly focused on the target, team results-oriented
 </li>
 
 <li>
 Willing to travel regularly to visit customers
 </li>
 
 </ul>
 
 Benefits
 
 <ul>
 
 <li>
 An opportunity to work at the intersection of digital assets and finance
 </li>
 
 <li>
 A skilled and experienced team, including world-renowned experts
 </li>
 
 <li>
 A fast-paced learning environment, entrepreneurial spirit and team spirit
 </li>
 
 <li>
 A great moment to join as the company grows and expands
 </li>
 
 <li>
 State-of-the-art technology and IT infrastructure
 </li>
 
 <li>
 Hybrid remote work and flexible working hours
 </li>
 
 </ul>
 
 
 As the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and can-do mindset. We are an equal opportunity employer.
 
 
 
 
 Note
 
 
 
 We will not consider applications via agencies.
 
 
 
 taurushq[.]com
 
</div>

Solutions Architect [Istanbul, Turkey]

Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.
 
Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stablecoins.
 
We are looking for ambitious and driven individuals to support our fast global growth.
 
Tasks
 
Taurus is looking for a technical Solutions Architect for our office in Istanbul, Turkey.
 
Being a hands-on technical architect part of the global Solutions Engineering team, you will be the bridge between our engineering teams and our client’s technical (i.e. IT, system administration, database, engineering, devops) teams.
 
You will work closely with customers and partners to provide creative solutions, successfully deliver implementations and offer resilient and high quality services.
 
You have a driven work ethic, strong communication skills and a track record for providing high customer satisfaction. You will define requirements, brainstorm solutions, develop roadmaps, improve systems architecture, and design features with teams across our client’s organization from IT and business stakeholders to non-technical end-users.
 
You will be responsible for the following activities: 
<ul>
<li>Deliver a variety of technology services to our customers. The service needs will vary by client, it will include every aspect of our product offering lifecycle, including hands-on technical deployments, configurations, knowledge transfer, software upgrades, maintenance and deprecation</li>
<li>Leading the planning, installation and integration of Taurus solutions in physical, virtual or hybrid IT environments</li>
<li>Deliver advanced (hands-on, technical) professional services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environments</li>
<li>Maintain and support overall relationships with customers; this includes increasing adoption, and ensuring retention and satisfaction</li>
<li>Establish trusted relationships with each customer as a strategic advisor and support the continued value of our products and services</li>
<li>Work with customers to continuously improve Taurus's offering and learn customers’ needs and requirements</li>
<li>Advocate customer needs/issues across Taurus</li>
<li>Ensure the knowledge transfer on all aspects of Taurus products to partners and customers</li>
<li>Work closely with members of the engineering team to quickly resolve any client issues and constantly drive customer satisfaction post-sales</li>
<li>Organize and improve technical and user documentation for customers</li>
</ul>
Requirements
 
<ul>
<li>8+ years of hands-on technical experience in integrating products (using/debugging APIs, kubernetes deployments, network issues, etc. ) in complex environments and organizations - financial services a plus</li>
<li>Proven experience as a techincal Solutions Architect, Solutions Engineer/Pre-Sales Engineer, Technical Account Manager or equivalent history of increasing customer satisfaction, adoption, and retention</li>
<li>Proven experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application management</li>
<li>Proven experience in various DevOps build and testing processes, releases management, products lifecycle management</li>
<li>Strong knowledge of modern DevOps tooling (Linux, Kubernetes, Openshift, Docker, Ansible, Terraform, Python, YAML, Shell)</li>
<li>Ability to deploy both simple and complex solutions and integrate them into already existing production environments</li>
<li>Knowledge/experience in database management (SQL) and software development, preferably in Go, Java, or Python</li>
<li>Impeccable written and verbal communication skills</li>
<li>Eager to learn, highly focused on the target, team results-oriented</li>
<li>Willing to travel regularly to visit customers</li>
</ul>
Benefits
 
<ul>
<li>An opportunity to work at the intersection of digital assets and finance</li>
<li>A skilled and experienced team, including world-renowned experts</li>
<li>A fast-paced learning environment, entrepreneurial spirit and team spirit</li>
<li>A great moment to join as the company grows and expands</li>
<li>State-of-the-art technology and IT infrastructure</li>
<li>Hybrid remote work and flexible working hours</li>
</ul>
As the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and can-do mindset. We are an equal opportunity employer.
 
Note
 We will not consider applications via agencies.
 
taurushq\[.]com

Loops AI (a16z speedrun 006)

<div>
 
 
 About Loops AI:
 
 
 
 Loops AI is building the future of
 
 Agentic Commerce
 
 &mdash; where reasoning agents act autonomously to power customer operations, sales, and commerce. Our multi-agent platform connects foundation models with domain reasoning to create consistent, trusted, and real-time AI experiences.
 
 
 
 
 
 As a
 
 Customer Solutions Manager
 
 , you&rsquo;ll sit at the intersection of
 
 customers, AI, and execution
 
 &mdash;owning outcomes from first conversation to long-term success.
 
 
 
 
 
 This is not a traditional account manager role.
 
 
 And it&rsquo;s not a pure engineering role either.
 
 
 
 
 
 It&rsquo;s for builders who love customers, learn fast, and want AI to be their daily co-pilot.
 
 
 
 
 
 
 About the Role:
 
 
 
 As a
 
 Customer Solutions Manager (AI &amp; Agentic Systems)
 
 , you will:
 
 <ul>
 <li>
 Start close to
 
 sales and client relationships
 
 , deeply understanding customer goals and decision criteria
 </li>
 <li>
 Embed with customers to
 
 map requirements, workflows, and data sources
 
 </li>
 <li>
 Design, configure, and deploy
 
 AI agents
 
 tailored to each customer&rsquo;s stack
 </li>
 <li>
 Own implementations end-to-end:
 
 POC &rarr; production &rarr; iteration
 
 </li>
 <li>
 Collaborate with engineering to build integrations, troubleshoot issues, and ship fast
 </li>
 <li>
 Translate real customer needs into
 
 clear product and roadmap feedback
 
 </li>
 <li>
 Manage timelines, unblock dependencies, and ensure
 
 successful, measurable deployments
 
 </li>
 <li>
 Own customer success long-term &mdash; outcomes, adoption, and expansion
 </li>
 </ul>
 
 You are the
 
 bridge between business and technology
 
 , turning ambiguity into shipped solutions.
 
 
 
 
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 
 3+ years
 
 experience in e-commerce, B2B, or enterprise customer-facing roles (sales, solutions, partnerships, or CX)
 </li>
 <li>
 Strong understanding of how to
 
 win deals and deliver value post-sale
 
 </li>
 <li>
 Comfortable working across industries and senior stakeholders
 </li>
 <li>
 Curious and
 
 hungry to learn AI and agentic systems fast
 
 </li>
 <li>
 High ownership, low ego, strong execution mindset
 </li>
 <li>
 Excellent English communication skills (written &amp; spoken)
 </li>
 <li>
 Able to manage multiple stakeholders, timelines, and priorities independently
 </li>
 </ul>
 
 
 Big pluses:
 
 
 <ul>
 <li>
 Industrial Engineering background
 </li>
 <li>
 Startup experience
 </li>
 <li>
 Technical curiosity (APIs, integrations, workflows&mdash;even if you&rsquo;re not an engineer)
 </li>
 </ul>
 
 
 
 
 
 Why Join Loops AI:
 
 
 <ul>
 <li>
 🌍 Top 5% Silicon Valley ambition &mdash; we&rsquo;re on a rocketship path.
 </li>
 <li>
 🤖 AI-first culture &mdash; curiosity, experimentation, &amp; speed are in our DNA.
 </li>
 <li>
 🎯 Customer obsession &mdash; if it doesn&rsquo;t help the customer, it&rsquo;s not a priority.
 </li>
 <li>
 🏆 Talent density &mdash; we&rsquo;re building a small, exceptional team that moves fast.
 </li>
 <li>
 💡 Ownership mindset &mdash; spot problems, drive fixes, share the upside.
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Culture:
 
 
 <ul>
 <li>
 Work with an AI-first, high-trust team solving frontier challenges
 </li>
 <li>
 Remote-friendly, async culture built around autonomy and measurable outcomes
 </li>
 <li>
 Private health insurance covering immediate family members
 </li>
 <li>
 Growth-focused: open research and ownership tracks
 </li>
 </ul>
</div>

Customer Solutions Manager (AI & Agentic Systems)

BGTS

<div>
 
 
 BGTS
 
 is an international company providing software and technology solutions, with over 25 years of experience and a team of more than 1,800 professionals. Leveraging our strong engineering expertise and industry insight, we deliver fast and effective solutions to our clients through our offices around the world, helping them achieve their business goals.
 
 
 
 
 
 We are looking for a
 
 System Support Specialist
 
 to join our team. In this role, you will be responsible for ensuring the smooth operation of our customers&rsquo; software systems, managing installation and configuration processes, analyzing and resolving technical issues, and keeping technical documentation up to date.
 
 
 
 
 
 
 *This role requires working on-site 5 days a week at our Kavac&inodot;k / Istanbul office.*
 
 
 
 
 
 
 
 Responsibilities &amp; Qualifications
 
 
 <ul>
 <li>
 Preferably experience working in support teams of distributor or reseller companies for software such as
 
 CatCam, Pro/ENGINEER, CATIA, or AutoCAD
 
 </li>
 <li>
 At least
 
 5 years of customer support experience
 
 related to the relevant software
 </li>
 <li>
 Strong communication skills; presentable and able to adapt to different working environments
 </li>
 <li>
 Eager to learn, open to self-development, and motivated to acquire new skills
 </li>
 <li>
 
 English proficiency at B1&ndash;B2 level
 
 , sufficient to support international customers
 </li>
 </ul>
 
 
</div>

System Support Specialist

Randstad Türkiye

<div>
 <ul>
 <li>
 Container Services Solution Architect is a competent cloud engineer specialized on kubernetes and cloud native technologies for both public and private cloud.
 </li>
 <li>
 Responsible for cloud container engine (CCE) and CCI2.0 services for public, hybrid or private cloud customer use cases.
 </li>
 <li>
 Able to design and present technical solutions for our customers.
 </li>
 <li>
 Able to execute presales activities by managing PoC (proof of concept) for customers and make successful PoCs matching customer requirements to Cloud capability.
 </li>
 <li>
 Able to support Turkiye and other region customers for their training, workshop, demonstration etc. needs.
 </li>
 <li>
 Able to communicate and apply container services best practices and architecture with customers or frontline engineers.
 </li>
 <li>
 Able to study, analyze and feedback new feature ideas doing product insight analysis.
 </li>
 <li>
 Able to enhance technical competence of container services by locating and reporting found issues.
 </li>
 <li>
 Support branding of container services by performing live product presentations on mainstream channels.
 </li>
 <li>
 Candidate should not have obstacle to travel abroad.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Able to independently complete architecture delivery based on cloud service design and customer requirements.
 </li>
 <li>
 Expert in containerization technologies such as Docker and container orchestration platforms like Kubernetes.
 </li>
 <li>
 Proficiency in Cloud or other hyperscale and platforms (Azure, AWS, Google, Openshift, Oracle Cloud, etc.). Multi-cloud experience is preferred.
 </li>
 <li>
 Candidate should have great knowledge about Linux OS in operation and maintenance,
 </li>
 <li>
 Has Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD) or similar one.
 </li>
 <li>
 Experience in serverless computing.
 </li>
 <li>
 Experience in cloud monitoring, logging, and performance optimization.
 </li>
 <li>
 Experience in other cloud technology areas e.g. CNCF projects, terraform, APIs, DevSecOps, continuous delivery patterns.
 </li>
 <li>
 Experience in container security best practices.
 </li>
 <li>
 Knowledge of identity and access management (IAM), database and networking concepts, including Virtual Private Clouds (VPCs), subnets, and load balancers.
 </li>
 <li>
 Experience in DevOps practices and tools (e.g., CI/CD pipelines, Git, Jenkins).
 </li>
 <li>
 Experience/skills in managing projects/solutions.
 </li>
 <li>
 Product R&amp;D and implementation experience in cloud computing, container, microservices are preferred.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Very good use of English as working language.
 </li>
 <li>
 Good communication skills, from technical point of view willing to talk with customer and influence technical customer to support project successfully.
 </li>
 <li>
 You have strong debugging instincts and experience with exceptional verbal, written and interpersonal skills, a strong understanding of cloud services and flexibility to learn new technologies quickly.
 </li>
 <li>
 A natural problem solver with excellent critical thinking skills.
 </li>
 <li>
 Comfortable working in a dynamic, constantly changing atmosphere and prioritizing work appropriately.
 </li>
 </ul>
</div>

Cloud Solution Architect (CCE, Kubernetes Services)

Adecco

<div>
 
 
 The Adecco Group is a leading human resources solutions company operating in more than 60 countries and employing millions of people every day. Listed on the Fortune Global 500 list, The Adecco Group creates better job opportunities with its 34,000 employees by emphasizing inclusivity and collaboration. Headquartered in Zurich, Switzerland, The Adecco Group AG is listed on the SIX Swiss Exchange and has been named one of the &ldquo;World&rsquo;s Best Workplaces&rsquo; &rdquo; by Great Place to Work&reg;.
 
 
 
 
 
 
 We are looking for a Demo&amp;Product Engineer for our client in the construction machinery sector, for whom we provide consulting services.
 
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Conduct machine demonstrations (excavators, loaders, dump trucks, etc.) for dealers and end customers
 </li>
 <li>
 Operate construction machinery proficiently to showcase product features, strengths, and performance
 </li>
 <li>
 Customize demonstration scenarios according to customer needs and site conditions
 </li>
 <li>
 Support the sales team during customer visits, test drives, and job site evaluations
 </li>
 <li>
 Provide basic machine operation and maintenance training to dealers and customers
 </li>
 <li>
 Collect customer feedback and machine performance data under local working conditions
 </li>
 <li>
 Participate in field tests, adaptation projects, and validation of localized product configurations
 </li>
 <li>
 Communicate technical issues and improvement suggestions to HQ product and R&amp;D teams
 </li>
 <li>
 Deliver training sessions for operators and service technicians
 </li>
 <li>
 Support the localization of technical documentation, manuals, and product bulletins
 </li>
 <li>
 Maintain demo machines and coordinate logistics for events, demonstrations, and field tests
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in construction machinery operation, service, or product engineering
 </li>
 <li>
 Hands-on experience in operating and maintaining construction equipment (excavators, loaders, etc.)
 </li>
 <li>
 Solid knowledge of hydraulics, diesel engines, and basic electrical diagnostics.
 </li>
 <li>
 Proficiency in Turkish and working knowledge of English
 </li>
 <li>
 Willingness to travel regularly for customer meetings and site visits
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset
 </li>
 </ul>
 
 
 
 
 
 Adecco is a private employment agency under Turkey Employment Organization's authorization 554 license number 10.11.2022.
 
 
 
 
 Adecco, &Idot;&scedil;kur'un denetiminde 10.11.2022 tarihli 554 No'lu lisans sahibi &ouml;zel istihdam b&uuml;rosudur.
 
 
 
 
</div>

Demo & Product Engineer

Explore 719+ Customer solutions engineer in Istanbul this January. Find roles across top companies and apply now to boost your career.

719 customer solutions engineer jobs IN Istanbul

Customer Solutions Engineer

Solutions Architect [Istanbul, Turkey]

Solutions Architect [Istanbul, Turkey]

Customer Solutions Manager (AI & Agentic Systems)

System Support Specialist

Cloud Solution Architect (CCE, Kubernetes Services)

Demo & Product Engineer