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customer solutions specialist - smb

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customer solutions specialist

WellnessLiving

<div>
 
 Title
 
 : Customer Solutions Specialist - SMB
 
 
 
 Location
 
 : Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 
 
 
 Working Hours
 
 : Eastern Time Zone (between 6 pm to 6 am Pakistan time)
 
 
 
 Job Nature
 
 : Permanent, Full-time (40 hours per week)
 
 
 
 About Us
 
 
 
 WellnessLiving isn&rsquo;t just our name, it&rsquo;s who we are. We&rsquo;re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals&mdash;professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
 
 When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
 
 
 About You
 
 
 
 Are you solely focused on closing tickets as fast as possible? If yes,
 
 DO NOT APPLY!
 
 
 
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together&mdash;valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 
 
 As a Customer Solutions Specialist, you&rsquo;ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You&rsquo;ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 
 
 If you&rsquo;re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Answer inbound calls &amp; emails from customers
 </li>
 <li>
 Answer call-back requests from customers
 </li>
 <li>
 Provide software support by troubleshooting technical issues or general account queries
 </li>
 <li>
 Investigate the root cause of issues using system knowledge
 </li>
 <li>
 Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
 </li>
 <li>
 Flag customers who demonstrate problematic or negative behavior appropriately
 </li>
 <li>
 Promote and maintain a high quality, professional, service-oriented company image among our customer bases
 </li>
 <li>
 Assist Customer Success Trainees as a training buddy to monitor their email &amp; phone skills before graduation
 
 
 </li>
 </ul>
 
 Skills &amp; Qualification
 
 
 
 <ul>
 <li>
 1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, &amp; Australia). Experience in the SAAS industry is a competitive edge
 </li>
 <li>
 Highly organized and detail-oriented
 </li>
 <li>
 A solution-oriented approach to problem-solving
 </li>
 <li>
 Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses
 </li>
 <li>
 Strong interpersonal skills and proficiency in English communication (both written &amp; verbal)
 </li>
 <li>
 Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams
 </li>
 <li>
 Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA
 </li>
 <li>
 High energy level demonstrated the drive to succeed and comfortable with urgency
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package based on experience
 </li>
 <li>
 Comprehensive Group Health and Life Insurance
 </li>
 <li>
 Gratuity
 </li>
 <li>
 EOBI
 </li>
 <li>
 Transport facility (If place of residency is within a 20-kilometer radius of company&rsquo;s address) / Fuel allowance
 </li>
 <li>
 Paid time off (Annual, Sick, Casual, Bereavement, Parental)
 </li>
 <li>
 Quarterly Bonuses
 </li>
 <li>
 Quarterly fun event
 </li>
 <li>
 Staff recognition programs
 </li>
 <li>
 Staff training programs
 </li>
 <li>
 Career progression. We have a long-standing history of promotion from within
 </li>
 <li>
 An enriched workplace culture that supports growth, development, and, most importantly, having fun!
 
 
 </li>
 </ul>
 
 How We Will Proceed If You Are Shortlisted
 
 
 
 <ul>
 <li>
 Telephonic call
 </li>
 <li>
 Online initial interview and written assessment
 </li>
 <li>
 Online final interview
 
 
 </li>
 </ul>
 
 Special note:
 
 Only the shortlisted candidates will be contacted due to the high turnout volume.
 
 
 We appreciate your time and look forward to reviewing your application.
</div>

Customer Solutions Specialist - SMB

Title: Customer Solutions Specialist - SMB
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time)
 Job Nature: Permanent, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
Are you solely focused on closing tickets as fast as possible? If yes, DO NOT APPLY!
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together—valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 As a Customer Solutions Specialist, you’ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You’ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 If you’re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
Key Responsibilities: 
<ul>
<li>Answer inbound calls & emails from customers</li>
<li>Answer call-back requests from customers</li>
<li>Provide software support by troubleshooting technical issues or general account queries</li>
<li>Investigate the root cause of issues using system knowledge</li>
<li>Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts</li>
<li>Flag customers who demonstrate problematic or negative behavior appropriately</li>
<li>Promote and maintain a high quality, professional, service-oriented company image among our customer bases</li>
<li>Assist Customer Success Trainees as a training buddy to monitor their email & phone skills before graduation</li>
</ul>
Skills & Qualification: 
<ul>
<li>1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge</li>
<li>Highly organized and detail-oriented</li>
<li>A solution-oriented approach to problem-solving</li>
<li>Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses</li>
<li>Strong interpersonal skills and proficiency in English communication (both written & verbal)</li>
<li>Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams</li>
<li>Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA</li>
<li>High energy level demonstrated the drive to succeed and comfortable with urgency</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly Bonuses</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
How we will proceed if you are shortlisted: 
<ul>
<li>Telephonic call</li>
<li>Online initial interview and written assessment</li>
<li>Online final interview</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.

Title: Sr. Customer Solutions Specialist - Enterprise
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (Any scheduled 8-hour shift within a 24-hour period, for 5 days per week, from Monday to Sunday)
 Job Nature: Permanent, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
Are you solely focused on closing tickets as fast as possible? If yes, DO NOT APPLY!
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together—valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 As a Customer Solutions Specialist, you’ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You’ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 If you’re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
Key Responsibilities: 
<ul>
<li>Serve as the primary point of contact for our Enterprise customers, providing personalized and dedicated technical support.</li>
<li>Respond to incoming support requests via email and assist Enterprise businesses in troubleshooting technical issues.</li>
<li>Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise. s</li>
<li>Investigate and resolve complex software and hardware problems by analyzing system logs and conducting root cause analysis.</li>
<li>Collaborate with other departments, such as Customer Success, to resolve issues that require cross-functional expertise.</li>
<li>Build and maintain strong relationships with enterprise customers, serving as a trusted advisor and technical expert.</li>
<li>Conduct training sessions and workshops for Enterprise businesses.</li>
<li>Act as a subject matter expert, providing guidance and mentorship to junior technical solutions specialists.</li>
<li>Manage customer expectations by setting realistic timelines for issue resolution and following up with customers to ensure satisfaction.</li>
<li>Accurately document customer interactions, troubleshooting steps, and solutions in the ticketing system or knowledge base.</li>
<li>Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues and resolutions.</li>
<li>Stay up to date with the latest product updates and industry best practices.</li>
<li>Collaborate with cross-functional teams to develop and implement innovative solutions to complex technical challenges.</li>
<li>Actively participate in training sessions and workshops to enhance technical skills and knowledge.</li>
<li>Provide feedback to team leads on recurring or critical issues to drive process improvements and system enhancements.</li>
<li>Understand and deliver KPIs and performance expectations as outlined by Technical Solutions Management.</li>
</ul>
Skills & Qualification: 
<ul>
<li>3+ years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge</li>
<li>Highly organized and detail-oriented</li>
<li>A solution-oriented approach to problem-solving</li>
<li>Familiarity with the operations and needs of enterprise business owners</li>
<li>Strong interpersonal skills and proficiency in English communication (both written & verbal)</li>
<li>Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams</li>
<li>Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA</li>
<li>High energy level demonstrated the drive to succeed and comfortable with urgency</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly Bonuses</li>
<li>Staff recognition programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
How we will proceed if you are shortlisted: 
<ul>
<li>Telephonic call</li>
<li>Online initial interview</li>
<li>Online final interview</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.

Sr. Customer Solutions Specialist - Enterprise

Bionic Talent

<div>
 
 About the client:
 
 
 
 Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.
 
 
 
 About the role:
 
 
 
 Our client is seeking a highly skilled
 
 CRM Specialist
 
 to manage, optimize, and maintain CRM systems that support digital marketing operations and internal workflows. This role is ideal for someone with strong technical expertise, sharp attention to detail, and proven experience handling CRM setups and automations in a digital marketing agency environment.
 
 
 
 Experience Working In Digital Marketing Agencies Is Required.
 
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Manage and maintain CRM systems to ensure data accuracy and reliability
 </li>
 <li>
 Configure and optimize CRM workflows, automations, and pipelines
 </li>
 <li>
 Coordinate with internal teams to align CRM processes with operational needs
 </li>
 <li>
 Use ClickUp and GHL to support CRM-related workflows and integrations
 </li>
 <li>
 Identify and resolve CRM inefficiencies while implementing improvements to
 </li>
 <li>
 enhance performance
 </li>
 <li>
 Regularly communicate with internal stakeholders to ensure CRM usage aligns with
 </li>
 <li>
 business goals
 </li>
 <li>
 Drive continuous improvement initiatives to optimize CRM functionality
 </li>
 <li>
 Ensure internal teams follow established CRM processes and SOPs for consistent
 </li>
 <li>
 usage
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Minimum of 3 years of experience working as a CRM Specialist
 </li>
 <li>
 Experience working with ClickUp, GHL, and other CRM/project management tools
 </li>
 <li>
 Basic understanding of digital marketing factors, mainly SEO and Google Ads.
 </li>
 <li>
 Proficient with AI tools and technologies relevant to CRM and marketing
 </li>
 <li>
 automation
 </li>
 <li>
 Strong communication skills to work with multiple internal stakeholders
 </li>
 <li>
 Excellent organizational and problem-solving skills
 </li>
 <li>
 Ability to work independently in a fast-paced, remote environment
 </li>
 <li>
 Experience working in digital marketing agencies is required
 </li>
 <li>
 US experience is required.
 </li>
 <li>
 Fluent in English, oral and written.
 
 
 </li>
 </ul>
 
 Position:
 
 CRM Specialist
 
 
 
 Remote Status:
 
 Fully Remote
 
 
 
 Working Hours:
 
 9 am - 5 pm EST
 
 
 
 Salary:
 
 USD 1500 - USD 1800
 
 
 
 Internal Job ID:
 
 1121
</div>

CRM Specialist - 1121 - Islamabad, Pakistan

NESL-IT (SMC PVT) LTD

Location: I10/3, Islamabad Job Type: Full-Time Experience Required: Minimum 3 YearsAbout NESL-ITNESL-IT is an Islamabad-based IT services company working with international clients in the US &amp; Europe. We focus on efficiency, professionalism, and building long-term client relationships.About the RoleWe are looking for an experienced CRM Specialist &amp; GoHighLevel (GHL) Expert to manage, optimize, and scale client CRM systems with a strong focus on GoHighLevel (GHL).This is a senior-level, client-facing role requiring hands-on expertise in building automation workflows, funnels, pipelines, and marketing campaigns. The ideal candidate must have prior experience working directly with clients and managing multiple projects simultaneously.Experience with international clients and multi-timezone workflows is highly preferred.Key Responsibilities<ul><li>Manage and optimize CRM systems (primarily GoHighLevel; support HubSpot/Salesforce when required)</li><li>Build and maintain funnels, pipelines, automation workflows, campaigns, and snapshots in GHL</li><li>Conduct CRM and funnel audits to identify inefficiencies and improvement areas</li><li>Work directly with clients to gather requirements and implement CRM strategies</li><li>Create and manage reusable snapshots and templates</li><li>Monitor KPIs, generate reports, and improve lead conversion performance</li><li>Integrate GHL with tools like Zapier, Google Workspace, APIs, etc.</li><li>Collaborate with marketing, sales, and operations teams</li><li>Provide training and support to internal teams and clients</li></ul>Required Skills &amp; Experience<ul><li>Minimum 3 years of hands-on CRM &amp; automation experience</li><li>Strong expertise in GoHighLevel (GHL)</li><li>Working knowledge of HubSpot and/or Salesforce (plus)</li><li>Proven direct client-facing experience</li><li>Strong experience in funnel building and automation workflows</li><li>Experience managing multiple clients or campaigns</li><li>Familiarity with integrations (Zapier, Make/Integromat, APIs, Google Workspace)</li><li>Strong reporting and KPI monitoring skills</li><li>Excellent English communication skills</li></ul>Core Competencies<ul><li>Strong problem-solving ability</li><li>High attention to detail</li><li>Excellent time management</li><li>Ability to explain technical concepts clearly to clients</li><li>Proactive and results-driven mindset</li></ul>Preferred<ul><li>Experience working with international clients</li><li>Experience managing multi-timezone operations</li><li>Background in marketing automation or lead generation systems</li></ul>Job Types: Full-time, ContractApplication Question(s):<ul><li>Explain how you would design a multi-step automation in GoHighLevel for a real estate client that includes: lead capture, multi-channel follow-up (SMS + email), pipeline stage movement, appointment booking, missed-call text-back, and reactivation of cold leads after 60 days. Please explain triggers, conditions, tagging logic, and fail-safes.</li><li>How do you structure GHL snapshots for scaling multiple clients in the same niche while keeping workflows customizable without breaking automation dependencies?</li><li>Explain the difference between workflow triggers and campaign triggers in GHL and when you would use each in a high-volume automation environment.</li></ul>Work Location: In person

GHL Expert / CRM Specialist / Automation Expert

United Sol (Pvt.) Ltd

United Sol is looking for an energetic and people-oriented POS Sales Specialist to introduce and promote our POS solution to local businesses. This role involves regular field visits, building long-term relationships with business owners, and helping them understand how our POS, website, and mobile app solutions can simplify their daily operations.Key Responsibilities<ul><li>Conduct field marketing and sales visits to local businesses including bakeries, cafes, grocery stores, marts, salons/parlours, pharmacies, and clinics.</li><li>Present and demonstrate United Sol&rsquo;s POS system and digital solutions to business owners and decision-makers.</li><li>Build and maintain strong relationships with small business owners through regular follow-ups and on-site meetings.</li><li>Identify customer needs and recommend suitable POS features and packages.</li><li>Execute targeted on-ground marketing strategies tailored to local markets and business types.</li><li>Collaborate with the sales, marketing, and product teams to align outreach efforts with business goals.</li><li>Gather market insights and customer feedback to improve sales approaches and product positioning.</li><li>Maintain records of visits, leads, and conversions.</li></ul>Preferred Qualifications &amp; Skills<ul><li>Prior experience in field sales, field marketing, or B2B sales (especially with local businesses).</li><li>Strong understanding of small business operations and their pain points (billing, inventory, reporting, staff management).</li><li>Excellent communication, persuasion, and relationship-building skills.</li><li>Comfortable with outdoor / on-site work and meeting multiple clients daily.</li><li>Basic understanding of POS systems, digital tools, or SaaS solutions (training will be provided).</li><li>Self-motivated, confident, and target-driven personality.</li></ul>Nice to Have<ul><li>Experience selling POS, software, internet services, banking products, or FMCG solutions.</li><li>Familiarity with local markets and commercial areas in Islamabad/Rawalpindi.</li><li>Basic knowledge of digital marketing or customer acquisition strategies.</li></ul>What we offer<ul><li>Competitive Base Salary</li><li>Commission</li><li>Fuel Allowance</li><li>Bi-annual increment policy</li><li>Opportunities for professional growth and development.</li></ul>If you think you are a good fit, please share your CV at career@unitedsol.netJob Type: Full-timeWork Location: In person

POS Sales Specialist

Misix Communication

Company DescriptionEstablished in 2015, Misix Communication is a Business Process Outsourcing center committed to delivering exceptional customer service for both new and existing clients. With a strong focus on building lasting customer relationships, we excel at providing top-notch support and ensuring client satisfaction. Our team is skilled in adapting quickly, even to complex technical product requirements. At Misix Communication, we strive to set the standard for quality in customer service solutions.Role DescriptionThis is a full-time hybrid role for an Inside Sales Specialist, based in Islamabad. The position includes generating leads, fostering customer satisfaction through excellent service, and maintaining effective communication with clients. While most duties require working from the office, the role offers flexibility for some work-from-home arrangements.Qualifications<ul><li>Proficiency in Inside Sales and lead generation strategies</li><li>Strong skills in delivering excellent customer service and ensuring customer satisfaction</li><li>Exceptional communication abilities, both verbal and written</li><li>Ability to build and maintain strong client relationships</li><li>Proactive attitude with problem-solving skills and a goal-oriented mindset</li><li>Prior experience in sales or customer support roles is a plus</li><li>Bachelor's degree in Business, Marketing, or a related field preferred</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Inside Sales Representative

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366 customer solutions specialist jobs In Islamabad

Customer Solutions Specialist - SMB

Customer Solutions Specialist - SMB

Sr. Customer Solutions Specialist - Enterprise

CRM Specialist - 1121 - Islamabad, Pakistan

GHL Expert / CRM Specialist / Automation Expert

POS Sales Specialist

Inside Sales Representative