customer success advocate

UptimeAI Inc.

<div>
 
 UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 
 
 
 
 
 
 Role : Customer Success Advocate
 
 
 
 
 Location:
 
 Masqa&tcedil;, Oman
 
 
 
 Department:
 
 
 Customer Success
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 
 
 We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
 </li>
 <li>
 Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
 </li>
 <li>
 Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
 </li>
 <li>
 Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
 </li>
 <li>
 Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
 </li>
 <li>
 Identify additional use cases and features that can further enhance the value customers achieve.
 </li>
 <li>
 Efficiently address customer needs and contribute to process improvements for greater efficiency.
 </li>
 <li>
 Engage with customers and prospects in person for operational workshops (approximately 30% travel).
 </li>
 <li>
 Support internal stakeholders by generating case studies and value stories.
 </li>
 <li>
 Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
 </li>
 <li>
 Collaborating with the product team to ensure the roadmap aligns with customer business needs
 </li>
 </ul>
 
 
 
 
 
 Qualifications Preferred Qualifications
 
 
 <ul>
 <li>
 Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
 </li>
 <li>
 Familiarity with Asset Performance Management (APM).
 </li>
 <li>
 Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
 </li>
 <li>
 Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
 </li>
 <li>
 Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
 </li>
 <li>
 Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
 </li>
 <li>
 Strong Plus:
 </li>
 <li>
 Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
 </li>
 <li>
 Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
 </li>
 </ul>
 
 
 
 
 
 
 Why to join UptimeAI:
 
 
 
 <ul>
 <li>
 
 Impact Industry-Wide Change:
 
 Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
 </li>
 <li>
 
 Collaborative and Growth-Oriented Environment:
 
 Join a talented, passionate team that values innovation, continuous learning, and professional growth.
 </li>
 <li>
 
 Opportunities for Leadership and Innovation:
 
 Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
 </li>
 </ul>
 
 
</div>

Customer Success Advocate

CDHorizon United Arab Emirates

<div>
 
 The Sales Specialist &ndash; Scaffolding will be responsible for driving sales growth by identifying new business opportunities, developing client relationships, and providing tailored scaffolding solutions for construction, industrial, and maintenance projects across Oman. This role demands strong commercial acumen, deep product understanding, and an established customer network in the scaffolding sector.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify, pursue, and secure new business opportunities in scaffolding rental and services.
 </li>
 <li>
 Manage and grow existing key accounts through regular client engagement and delivering high-quality service.
 </li>
 <li>
 Conduct market research to identify project pipelines, competitor activities, and pricing trends.
 </li>
 <li>
 Prepare and deliver professional technical and commercial proposals, quotations, and tender documents.
 </li>
 <li>
 Collaborate with Operations, Logistics, and Finance teams to ensure smooth project delivery and customer satisfaction.
 </li>
 <li>
 Achieve monthly and quarterly revenue targets and ensure high conversion rates.
 </li>
 <li>
 Conduct regular site visits to assess client requirements and recommend appropriate scaffold solutions.
 </li>
 <li>
 Maintain an updated sales pipeline, weekly activity reports, and revenue forecasts.
 </li>
 <li>
 Support collection activities and ensure timely payment follow-ups.
 </li>
 <li>
 Promote strong HSE compliance during all customer interactions and site engagements.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Engineering, Business, or relevant discipline (preferred).
 </li>
 <li>
 
 Minimum 3&ndash;5 years of sales experience in scaffolding rental/services industry
 
 in Oman
 </li>
 <li>
 Strong customer network within construction, industrial, oil &amp; gas or infrastructure sectors.
 </li>
 <li>
 Valid Oman driving license (mandatory).
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong technical understanding of scaffolding systems such as Cuplock, Ringlock, Frame, and Tube &amp; Fitting.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Proven track record in lead generation, revenue attainment, and pipeline management.
 </li>
 <li>
 Ability to interpret site drawings, BOQs, and requirements from clients.
 </li>
 <li>
 High sense of ownership, teamwork, and customer service mindset.
 </li>
 <li>
 Proficient in MS Office and CRM tools.
 </li>
 </ul>
 
 
</div>

Sales Specialist (Scaffolding)

Americana Restaurants

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The Assistant Brand Manager is a pivotal role within KFC Oman's Marketing team, responsible for supporting the development and execution of brand strategies and campaigns. The role aims to drive brand growth, market share, and consumer engagement by collaborating with cross-functional teams and ensuring seamless execution of marketing initiatives. A key focus includes driving sales growth across all channels, including aggregators, through strategic planning and execution.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Brand &amp; Marketing Strategy
 
 
 <ul>
 <li>
 Assist in developing and implementing short- and long-term brand strategies to achieve business objectives, including transaction growth, sales volume, and profitability.
 </li>
 <li>
 Support the execution of marketing campaigns at cluster, market, and store levels, applying strategic thinking to anticipate and adapt to changing market trends.
 </li>
 <li>
 Continuously analyze brand performance and recommend strategies to address challenges and seize opportunities, demonstrating a results-oriented mindset.
 </li>
 <li>
 Conduct competitive analysis to guide marketing plans and maintain KFC&rsquo;s competitive edge in the QSR industry.
 </li>
 </ul>
 
 
 Channel Performance &amp; Aggregator Growth
 
 
 <ul>
 <li>
 Develop and execute long-term and monthly visibility plans with aggregator platforms to drive sales growth.
 </li>
 <li>
 Monitor and analyze channel-wise performance (delivery, dine-in, takeaway, aggregators) to identify growth opportunities, leveraging strong channel management skills.
 </li>
 <li>
 Collaborate with aggregators to optimize visibility, promotions, and campaigns tailored to KFC&rsquo;s target audience, ensuring customer-centric campaign execution.
 </li>
 <li>
 Align marketing initiatives with aggregator-specific strategies to maximize ROI.
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Partner with cross-functional teams (Operations, Revenue Management, Legal, etc.) to ensure successful implementation of marketing plans, fostering team collaboration and alignment.
 </li>
 <li>
 Lead the briefing, development, and rollout of advertising, promotions, media planning, POS material, and packaging.
 </li>
 <li>
 Manage relationships with agencies and suppliers to deliver effective, timely campaigns.
 </li>
 </ul>
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Ensure every KFC guest enjoys a memorable brand experience through value-driven and innovative initiatives, reflecting a customer-centric approach.
 </li>
 <li>
 Enhance consumer perception of KFC versus competitors through impactful, differentiated brand activities.
 </li>
 </ul>
 
 
 Product &amp; Innovation
 
 
 <ul>
 <li>
 Collaborate with the regional MENA team to adapt and localize product and innovation calendars for the Oman market.
 </li>
 <li>
 Drive the launch of new products and campaigns aligned with local customer needs and market trends.
 </li>
 <li>
 Monitor and integrate consumer insights into decision-making to maintain relevance with customer preferences.
 </li>
 </ul>
 
 
 Financial &amp; Project Management
 
 
 <ul>
 <li>
 Ensure profitability across all products and campaigns, balancing business objectives with customer satisfaction.
 </li>
 <li>
 Oversee budgets and project timelines with strong project management skills to ensure cost efficiency and delivery excellence.
 </li>
 </ul>
 
 
 Team Collaboration &amp; Leadership
 
 
 <ul>
 <li>
 Engage with internal teams and stakeholders to encourage creativity, innovation, and strategic alignment, demonstrating strong teamwork and leadership qualities.
 </li>
 <li>
 Act as a brand champion, inspiring teams to uphold KFC&rsquo;s values and objectives.
 </li>
 <li>
 Show adaptability by thriving in a fast-paced, evolving environment and embracing change.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience &amp; Skills
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field; MBA is a plus.
 </li>
 <li>
 4&ndash;6 years of marketing experience, preferably in QSR, FMCG, or agency environments, with prior brand management experience strongly preferred.
 </li>
 <li>
 Proven expertise in working with aggregator platforms and managing channel-specific growth strategies.
 </li>
 <li>
 Regional exposure or familiarity with the GCC/MENA market is an advantage.
 </li>
 <li>
 Strong analytical and problem-solving abilities, with the ability to analyze and optimize channel-wise performance, including aggregators.
 </li>
 <li>
 Effective communication, negotiation, and networking skills.
 </li>
 <li>
 Proficiency in digital marketing strategies, CRM tools, and social media campaign development.
 </li>
 <li>
 Creative mindset with a track record of delivering engaging, customer-centric content.
 </li>
 <li>
 Excellent project management skills with high attention to detail.
 </li>
 <li>
 Fluency in English; Arabic is a strong advantage.
 </li>
 </ul>
 
 
 
 
 
 Why Join KFC Oman?
 
 
 
 
 
 
 This role offers an exciting opportunity to work with one of the world&rsquo;s most iconic brands, making a direct impact on the brand's growth in Oman. With a dynamic team, innovative marketing projects, and a focus on professional growth, KFC Oman is the perfect place for ambitious marketers to thrive.
 
</div>

Assistant Marketing Manager - KFC

National Bank of Oman

<div>
 
 
 
 Job Purpose
 
 
 
 
 
 
 <ul>
 <li>
 Coordinate the planning, development, introduction, and oversight of product programs for Transaction Banking, including Trade Finance and Cash Management, aligning with the broader GTB strategy.
 </li>
 <li>
 Contribute to the business case development for investments in digital and traditional product programs, following the direction set by the GTB leadership.
 </li>
 <li>
 Craft and execute commercialization tactics and promotional activities to increase product visibility and support the team in meeting revenue goals.
 </li>
 <li>
 Facilitate the RFP process and collaborate with interdisciplinary teams to select the best vendors/suppliers for TB solutions that align with the GTB product strategy.
 </li>
 <li>
 Engage with corporate clients to deliver tailored solutions that enhance the value proposition, leading to a competitive edge and revenue growth for the department.
 </li>
 <li>
 Update and refine GTB&rsquo;s product policies and offerings to maintain compliance with risk management and regulatory standards.
 </li>
 </ul>
 
 
 
 
 
 
 Key Tasks and Duties
 
 
 
 
 
 
 <ol>
 <li>
 Develop and modify transaction banking products, focusing on service delivery and channel optimization.
 </li>
 <li>
 Introduce innovative solutions to attract liquidity, build trade assets, enhance customer experience, and simplify channel usage.
 </li>
 <li>
 Implement strategies to increase adoption of web-based services and improve digital experience.
 </li>
 <li>
 Stay informed about market insights and developments, aligning our approach accordingly.
 </li>
 <li>
 Review, enhance, and create policies and procedures related to transaction banking products and services.
 </li>
 <li>
 Collaborate with stakeholders to maintain professional service standards and achieve targets.
 </li>
 <li>
 Lead in financial system integration for clients on B2B implementation.
 </li>
 <li>
 Ensure financial benefits from channel enhancements are realized.
 </li>
 <li>
 Continuously improve product functionality through cross-functional coordination.
 </li>
 <li>
 Maintain high customer contact, gather feedback, and enhance digital product offerings.
 </li>
 <li>
 Lead complex trade implementations involving multiple products and services.
 </li>
 <li>
 Provide product training for staff and business units.
 </li>
 <li>
 Adhere to compliance processes and budget constraints.
 </li>
 <li>
 Conduct competitor analysis and provide feedback on customer needs and improvements.
 </li>
 <li>
 Foster partnerships and ecosystems to provide new capabilities and services that address evolving client needs.
 </li>
 </ol>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 Bachelor&rsquo;s degree in Banking, Finance, Economics, Accounting, or a related field.
 
 
 
 
 
 
 
 Experience:
 
 
 
 
 3&ndash;5 years of banking experience in Transaction Banking product development.
 
 
 
 
 
 
 
 Skills required include:
 
 
 
 <ul>
 <li>
 Identify product gaps and assist in launching solutions.
 </li>
 <li>
 Thorough knowledge of trade products, regulations, and cash management solutions.
 </li>
 <li>
 Assist in launching and monitoring Global Transaction Banking products.
 </li>
 <li>
 Knowledge of corporate banking products and functions.
 </li>
 <li>
 Conduct research and analysis to align GTB products with the market.
 </li>
 <li>
 Stay updated on industry trends, economic events, and regulatory changes.
 </li>
 <li>
 Drive for results, accept accountability, and work under pressure.
 </li>
 <li>
 Self-starter, highly motivated, able to plan and organize with minimal direction.
 </li>
 <li>
 Team player with outstanding work ethic, mental resilience, and persistence.
 </li>
 <li>
 Strong computer and presentation skills.
 </li>
 </ul>
 
 
</div>

Product Manager - Global Transaction Banking

Zoomlion

<div>
 
 
 Responsibilities:
 
 
 
 &sect; Achieve regional business goals by finding, developing prospective clients in the allocated region and strengthen the business
 
 
 &sect; Leading a team of marketing responsible for lead generation and conversion &amp; achieving the monthly team target.
 
 
 &sect; Responsible for strong regional &amp; market execution to accomplish sales and profit targets and monitoring business results of the area.
 
 
 &sect; Devise marketing strategies to achieve the regional sales target.
 
 
 &sect; Ideate marketing techniques to gain new clients and maintain the relations by reaching out to them, proactively assessing their needs and promoting company portfolio.
 
 
 &sect; Participate in commercial negotiations for key projects to ensure that regional business objectives are met.
 
 
 &sect; Effectively manage a team while guiding and leading them to achieve the departmental goals.
 
 
 &sect; Finalize customer inquiry for purchase and issue quotations and follow up
 
 
 &sect; Close the deal with the customer and make sure to issue PO and PDCS submitted by customers
 
 
 &sect; Have to meet monthly KPI set by the management for Invoice Target, Collection and Pipeline Management
 
 
 &sect; Responsible for extending working scope for cross department support. As a leader side, also support to his team.
 
 
 
 
 
 
 Other Requirements:
 
 
 
 - Good verbal and written communication skills in English and Arabic preferred
 
 
 - Strong interpersonal skills, negotiation, and details oriented.
 
 
 - Ability to work independently and collaboratively in a fast-paced environment
 
 
 - At least 8+ years&rsquo; experience in relevant field (Heavy / Construction Machinery) within the
 
 Oman
 
 .
 
 
 - Bachelor's degree preferably Masters Degree in Marketing.
 
 
 - English language (Required)
 
 
 - Arabic Language (Added Advantage)
 
 
 - Oman Experience (Required)
 
 
 - Local Omanis (Highly Preferred)
 
 
 - Oman Driving License (Required)
 
 
 
</div>

地区销售经理

Dolphin Shipping & Logistics Group

<div>
 
 
 Job Description
 
 &ndash; Sales Executive (Freight Forwarding)
 
 
 
 
 
 
 Location
 
 : Muscat, Oman
 
 
 
 
 
 
 Role Summary:
 
 
 
 
 
 
 The Sales Executive is responsible for finding new customers, selling freight forwarding services, and supporting clients with their shipping needs. The role includes meeting customers, preparing quotes, and coordinating with the operations team to ensure smooth handling of shipments.
 
 
 
 
 
 
 Main Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Find new customers and grow the company&rsquo;s business.
 </li>
 <li>
 Sell air freight, sea freight, land transport, and customs clearance services.
 </li>
 <li>
 Visit clients regularly and understand their shipping requirements.
 </li>
 <li>
 Prepare quotations, follow up with customers, and close sales.
 </li>
 <li>
 Maintain good relationships with existing clients for repeat business.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years experience in freight forwarding sales (preferred).
 </li>
 <li>
 Good knowledge of import/export processes and logistics.
 </li>
 <li>
 Strong communication and negotiation skills.
 </li>
 <li>
 Valid driving license (preferred).
 </li>
 <li>
 Basic computer skills (MS Office, email, etc.).
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 
 
 
 
 <ul>
 <li>
 Good customer service
 </li>
 <li>
 Strong sales approach
 </li>
 <li>
 Time management
 </li>
 </ul>
 
 
</div>

Sales Executive

Connections Group

<div>
 
 
 Senior Construction Manager &ndash; Structures (Large Rail Project)
 
 
 
 
 
 
 
 Role Profile
 
 
 
 Senior role responsible for managing structural works on a large rail project.
 
 
 
 
 
 The position leads site execution for bridges and rail structures, with full accountability for safety, quality, cost, and schedule.
 
 
 It requires strong coordination with clients, consultants, and internal teams.
 
 
 Best suited to an experienced construction leader comfortable operating at site level.
 
 
 
 
 
 
 Scope
 
 
 
 Direct Reports: 15&ndash;25
 
 
 Indirect Workforce: 100&ndash;200
 
 
 
 
 
 
 
 Role Objective
 
 
 
 Contractor-side senior leader responsible for delivering rail structure works safely, on time, within budget, and to specification. Accountable for full site execution, stakeholder coordination, technical resolution, cost control, and team development.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and control all structural construction activities in line with contract, quality, HSE, schedule, and cost requirements.
 </li>
 <li>
 Execute complex structural works including bridges, piling, foundations, underpasses, and overbridges.
 </li>
 <li>
 Coordinate with clients, consultants, and internal teams to resolve design and construction issues, manage contracts, variations, and claims.
 </li>
 <li>
 Provide timely technical leadership to maintain progress and minimize disruption.
 </li>
 <li>
 Enforce HSE compliance through site inspections and participation in safety meetings.
 </li>
 <li>
 Drive value engineering and cost-effective construction methods to improve productivity and reduce waste.
 </li>
 <li>
 Oversee planning, progress reporting, logistics, procurement, and execution strategies.
 </li>
 <li>
 Chair weekly coordination meetings to track progress, mitigate risks, and update execution plans.
 </li>
 <li>
 Collaborate with planning teams on schedules, manpower, equipment, and material flow.
 </li>
 <li>
 Select, mentor, and evaluate engineers and supervisors to build a high-performing team.
 </li>
 <li>
 Monitor and improve site productivity in line with the approved program.
 </li>
 </ul>
 
 
 
 
 
 Key Interactions
 
 
 <ul>
 <li>
 
 Internal:
 
 Engineering, Planning, Commercial, HSE teams for day-to-day execution and reporting.
 </li>
 <li>
 
 External:
 
 Clients and Consultants for coordination, approvals, and technical resolution.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Degree or Diploma in Civil Engineering.
 </li>
 <li>
 15&ndash;20 years&rsquo; experience in major infrastructure or rail structure projects.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Leadership and people management
 </li>
 <li>
 Project and construction management
 </li>
 <li>
 Contracts and commercial awareness
 </li>
 <li>
 Communication and negotiation
 </li>
 <li>
 Customer and stakeholder management
 </li>
 <li>
 Strong business understanding
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 Certified Construction Manager (CCM)
 </li>
 <li>
 NEBOSH or IOSH
 </li>
 <li>
 Relevant professional engineering registration
 </li>
 <li>
 Strong knowledge of HSE, structural execution, and construction methods
 </li>
 </ul>
 
 
 
 
 
 Work Environment
 
 
 <ul>
 <li>
 Site-based role on a major rail infrastructure project.
 </li>
 </ul>
 
 
</div>

Senior Construction Manager - Structure

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