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customer success director mea

Hitachi Energy

<div>Location:
Dammam, Eastern Region, Saudi Arabia
Job ID:
R0123321
Date Posted:
2026-06-01
Company Name:
HITACHI ENERGY LTD
Profession (Job Category):
Quality Management
Job Schedule:
Full time
Remote:
No
Job Description:
The opportunity 
 
This role defines and drives the digitalization of the quality processes within PGHV HUB MEA based on overall business unit strategy and serves as the process owner for the key digital quality tools SAP-QM and DPS for the Hub.
 
This position reports solid line to the HUB Quality Manager Hub MEA and dotted line to the BU Digital Quality Manager as well as to the BU SAP-QM Implementation Manager.
How you&rsquo;ll make an impact
<ul><li>Manage full implementation of Digital Passport System (DPS) to record and analyze critical-to-quality characteristics across the factories in the hub.
</li><li>Manage full implementation of SAP Quality Module to record and analyze failures across the factories in the hub.
</li><li>Act as Business Process Owner (first contact person) for SAP Q Module for the hub &ndash; Guide &amp; Train local units how to work with the SAP Quality Module in line with the BU guidelines.
</li><li>Contribute to strategy definition for global BU SAP Quality Module Guideline.
</li><li>Ensure fulfillment of traceability requirements and customer quality reporting from DPS.
</li><li>Participate in development and drive introduction of Digital Factory from user perspective.
</li><li>Establish a key user community across all units in the hub.
</li><li>Implement and track KPIs to measure the completeness of implementation of DPS and Digital Factory.
</li><li>Drive implementation of a process to check quality and completeness of captured data along the value chain in each unit.
</li><li>Implement capability for Digital Factory/DPS to verify end-of-line product quality.
</li><li>Analyze Data in SAP Quality Notifications and from Digital Factory/DPS to initiate Quality Improvement Projects.
</li><li>You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</li><li>Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
</li></ul>Your background
<ul><li>Bachelor&rsquo;s degree in Engineering or equivalent qualification.
</li><li>Experience in rolling-out digital tools.
</li><li>Proficient in understanding Quality processes and concepts in the SAP Quality Module.
</li><li>5+ years of experience working with SAP S4/HANA.
</li><li>Prior relevant Industry experience, knowledge of Quality Management and concepts.
</li><li>Preferred experience from working and managing production and/or project business.
</li><li>Six Sigma Black or Green Belt certification is preferred.
</li><li>Ability to build broad internal network and capability to explain and map complex work streams and processes in an easy and understandable way.
</li><li>Self-driving, motivational and inspirational personality.
</li><li>Team player with exceptional adaptability and facilitation capabilities.
</li><li>Trainer and coach of teams globally.
</li><li>Indirect leadership and collaboration across the global organization.
</li><li>Proficiency in both spoken and written English and Arabic language is required.
</li></ul><h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</h2><h2 class="jobSectionHeader">This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

HUB Digital Quality Specialist

Angeles Ojeda Professional Services

Job SummaryAngeles Ojeda Professional Services is seeking an experienced and relationship-focused Senior Client Success Manager to oversee client engagement operations, customer success initiatives, and service delivery performance across the organization.This role is ideal for a professional who enjoys building long-term client relationships, improving customer experience strategies, and leading customer-focused operational initiatives in a fast-paced business environment. The successful candidate will play a key role in strengthening client satisfaction, supporting operational efficiency, and ensuring consistent delivery of high-quality support services.We are looking for a proactive and organized leader with strong communication skills, customer success management experience, and a passion for delivering exceptional client experiences.What You'll Do<ul><li>Oversee daily client success and customer engagement operations</li><li>Manage customer relationship strategies and client retention initiatives</li><li>Monitor client satisfaction metrics and identify opportunities to improve service delivery</li><li>Handle escalated client concerns and ensure timely issue resolution</li><li>Collaborate with internal departments to maintain efficient customer support operations</li><li>Prepare operational reports, customer insights, and performance updates for leadership</li><li>Support onboarding, coaching, and operational training activities for customer-facing teams</li><li>Improve operational procedures related to customer success and client engagement workflows</li><li>Maintain accurate records of customer interactions, service activities, and reporting data</li><li>Coordinate communication between clients and internal operational departments</li><li>Support service quality improvement and customer experience initiatives</li><li>Assist with continuous improvement projects related to customer success operations</li></ul>Requirements<ul><li>5+ years of experience in client success management, customer relations, account management, customer support leadership, or client services</li><li>Previous supervisory or management experience preferred</li><li>Strong communication and relationship management skills</li><li>Excellent organizational and operational coordination abilities</li><li>Experience managing customer-facing workflows and service delivery operations</li><li>Strong analytical, problem-solving, and leadership capabilities</li><li>Ability to manage multiple priorities in a fast-paced operational environment</li><li>Experience with CRM systems, reporting tools, and customer engagement platforms preferred</li><li>Degree or diploma in Business Administration, Communications, Customer Service, or related field preferred</li></ul>Why Work With UsAt Angeles Ojeda Professional Services, we believe strong client relationships and operational excellence are essential to long-term business success. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen operational processes, and continue developing their careers.Our organization values professionalism, teamwork, customer satisfaction, and continuous improvement. You will have the opportunity to lead meaningful client success initiatives while working alongside experienced professionals in a growing business environment.الراتب المدفوع: ﷼١٨٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Senior Client Success Manager

Celeros Flow Technology

<div>For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe. 
Celeros Flow Technology is looking for individuals with a voice and a vision. We embrace change, diversity and promote new ways of looking at old ideas. We seek talented professionals to join our world-class team of innovators in a global, collaborative &amp; multi-cultural environment, where you will be challenged, supported, and inspired to be extraordinary. 
GENERAL SUMMARY
The Sales Manaer will be responsible for the aftermarket sales and business development of the of assigned brands / products / services, to key Power &amp; Energy End Users, within Saudi Arabia and Bahrain:<ul><li><div> 
<ul><li>
Assigned Products Valves: Copes-Vulcan and M&amp;J Valves</li><li>
Assigned Products Closures: GD Engineering
</li><li>Assigned Territory KSA &amp; Bahrain</li></ul></div></li></ul><div></div> 
They will proactively interact with new and existing customers to expand the customer base, develop the customer relationship, troubleshoot the specific customer concerns or problems, generate leads and opportunities, all with the objective to achieve the specified sales and business development targets.
The Sales Manager will also prepare and present sales presentations, sales forecasts and action plans in order to maximise the market potential and will develop goals accordingly to achieve the specified sales and business development targets. 
PRINCIPAL DUTIES &amp; RESPONSIBILITIES<ul><li>
Sell and promote Celeros Flow Technology assigned aftermarket on spares, upgrades and service solutions in Saudi Arabia and Bahrain (End users, service contractors, engineering consultants) or via Local Agents / Distributors (where applicable).</li><li>
Where Local Agents / Distributors are necessary it will be required to ensure the appropriate procedures are followed and the required support is provided to facilitate the deal. When engaging with a new Local Agent / Distributor ensure the due diligence documents should be completed and submitted in a timely manner to the Legal Department for approval. Continue to manage and support the Local Agents / Distributors &ndash; provide technical and commercial support, provide training and guidance, make joint visits to key Customers as necessary, set KPI&rsquo;s, monitor and evaluate performance, provide feedback / escalate as necessary through weekly meetings and quarterly reviews.
</li><li>Demonstrate strong expertise for assigned products and for the industry.
</li><li>Develop and expand relationships with existing and potential Customers and maintain close relationships with key Customers through driving spares price agreements with key accounts.
</li><li>Communicate regularly and consistently with existing and potential Customers to generate leads and opportunities and maximize aftermarket entitlement of the installed base.
</li><li>Appraise Customer&rsquo;s current and future needs and advise on the appropriate Celeros Flow Technology products and services to meet their requirements and propose alternative solutions as necessary.</li><li>
Follow up with Customers to ensure Celeros Flow Technology products and services are meeting their requirements and expectations.
</li><li>Investigate and coordinate the resolution of complaints raised by Customers and troubleshoot their concerns.</li><li>
Interface with Customers and conduct on-site meetings as necessary to understand requirements, to obtain order commitment, to finalise designs and to resolve concerns / complaints.</li><li>
Collaborate with other Regional Product Sales Managers, sharing information and business opportunities.
</li><li>Coordinate with Field Service Engineers to win Customer maintenance contracts where appropriate.</li><li>
Support Field Service Engineers and conduct joint site visits to facilitate work and training activities.
</li><li>Proactively react to Customers RFQ&rsquo;s (request for quotation). secure the necessary internal approval to proceed with a quotation. Effectively communicates to the Customer the intention to provide a quotation, or not. Updates the CRM or equivalent tool accordingly.</li><li>
In close consultation with the Application Engineering Team and where necessary the Product Management Team, review and interpret Customer enquiries. Analyze the requirements in line with data sheets, specifications, P&amp;IDs, plans, and other project specific documents. Design, size and select suitable products as per the Customers requirements and support the Application Engineering Team to develop an appropriate proposal / quotation.
</li><li>For both the Company and the Customer coordinate the technical and commercial review of the quotation and assist with the negotiations for the same.
</li><li>Once quotation negotiations have concluded, prior to receiving the Customers PO, secure the necessary approval as per Company established approval matrix for all orders above Company defined threshold limit and for all orders that stipulate exceptional T&amp;C&rsquo;s.</li><li>
Organise and drive the preparation of bids and contracts.
</li><li>Coordinate with the Finance / Accounts team and be aware of and problems with Supplier and Customer accounts.</li><li>
Coordinate and actively participate in the order hand over meeting with the Manufacturing Facility, Project Manager and Supply Chain Team. Provide clarification on any specific project requirements and on any technical or commercial queries.
</li><li>With your Line Manager / Regional Director, review the market potential for assigned products in the assigned territories and compile a strategy and action plan in order to maximize market potential and achieve targets. Continue to develop and recommend innovative ideas and tactics to increase market share and increase sales.</li><li>
With your Line Manager / Regional Director, evaluate and determine optimum route to market, including a pricing and marketing strategy and identify suitable partnership Companies to sell Celeros Flow Technology products and services.
</li><li>Execute agreed action plans to achieve targets for assigned products in the assigned territories.
</li><li>Monitor market trends and competitor activity in the assigned region on a regular basis. Report any concerns and suggested solutions and any opportunities and suggested action plans to the Line Manager / Regional Director.
</li><li>Prepare weekly and monthly sales reports (forecast, customer visit report, etc.) showing sales volume including potential sales, monitored against the budget, with action plans to address variations.</li><li>
Prepare and deliver sales presentations and technical presentations to internal and external stakeholders.
</li><li>Participate in trade shows, exhibitions and seminars either directly or in conjunction with Local Agents / Distributors.</li><li>
Represent the Company in a professional manner aligned to the Celeros Flow Technology Values and ensure all activities comply with both legal and ethical standards.</li></ul> 
KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>
Thinks both creatively and commercially; has in-depth engineering knowledge to identify technical risks, solve problems and provide solutions but also has in-depth commercial knowledge to identify risks within contracts.
</li><li>Analyses and interprets common scientific and technical journals, financial reports, and legal documents.</li><li>
Must be able to define the problem, assess the risks, and develop recommendations for action plans. Furthermore, must be able to execute the action plan, focus and guide others to accomplish the plan and drive change where necessary.
</li><li>Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitates the implementation and acceptance of change within the workplace.</li><li>
Displays exceptional attention to detail and accuracy, even when handling multiple demands and has a proven track record of meeting high performance standards.</li><li>
Responds professionally to all inquiries and complaints and remains calm and composed when under pressure.</li><li>
Communicates effectively, effortlessly tailoring the approach to the audience and the level of technical competence.</li><li>
Possesses the ability to prepare and deliver both sales and technical presentations and to train and transfer technical knowledge to internal and external stakeholders.</li><li>
Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others&rsquo; thoughts and actions. Engages the audience and helps them understand and retain the message.</li><li>
Uses appropriate interpersonal styles and techniques to gain acceptance of ideas and plans; modifying one&rsquo;s own behaviour to accommodate tasks, situations, and individuals involved.</li><li>
Exhibits confidence with negotiations and possesses the power to influence.</li><li>
Is well organized, structured and methodical.
</li><li>Is self-motivated, works independently with little supervision, positively establishes relationships across multiple locations and copes well with working remotely from the team and other departments.</li><li>
Is an effective team player (committed, reliable, responsible, flexible, helpful, supportive, active listener / communicator).</li><li>
Communicates fluently (verbal and written) in English - essential, in Arabic &ndash; advantageous</li><li>
Possesses a valid Driving Licence converted for use in the Middle East &ndash; essential</li></ul> 
EDUCATION &amp; EXPERIENCE<ul><li>
Degree in an Engineering discipline (Mechanical, Chemical, Manufacturing, Production, Fluid Power Technology)
</li><li>Five to ten years&rsquo; experience in the oil &amp; gas / power &amp; energy market &ndash; essential</li><li>
Strong understanding of mid-stream market segment, especially pipeline and tank farm sub-segment along with Power and Water market. Contacts at Aramco, SABIC, SWCC, SEC plants and sites are desirable.</li><li>
A thorough understanding of valves and their related applications &ndash; specific knowledge of the slab and expanding gate Control and Bypass valve markets, competition, differentiators would be a distinct advantage.</li><li>
Strong exposure to pig launcher and receiver solutions, specifically closure doors is required</li><li>
Strong knowledge of Microsoft packages including Word, Excel, PowerPoint and Project.</li></ul> 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Required daily to stand, sit, walk, talk, hear, and see (specific close vision abilities are required to perform computer work)</li><li>
Required occasionally to stoop, kneel, crouch and crawl</li><li>
Required daily to use hands and fingers and arms to reach (to operate a computer and telephone)</li><li>
Required occasionally to lift and/or move objects that are light to moderate</li><li>
Required occasionally to travel (usually by air or road so may be required to sit for extended periods)</li></ul> 
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Ability to work with moderate noise (i.e. business office with computers, phone, and printers, etc.)</li><li>
Ability to work in an open planned office / individual office</li><li>
Ability to sit at a computer terminal for extended periods</li><li>
Ability to sit in a car or on a plane for extended periods</li></ul> 
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 
CELEROS FLOW TECHNOLOGY VALUES
All Celeros divisions are committed to the effective use of the Celeros Values. It is important that all employees understand and utilize these values when performing the duties of his/her position.
INTEGRITY: We work safely and respect our employees, business partners &amp; environment. We always lead by example.
SPEED: In our mission to bring mission-critical flow control equipment to the world, energy in our actions &amp; urgency.
ACCOUNTABILITY: We stand behind our actions and deliver on our promises.
PARTNERSHIP: We collaborate across our teams &amp; our customers to win together. We rely on each other to deliver the best outcome &amp; celebrate successes.
EXCELLENCE: We are passionate about being the best at engineering, manufacturing &amp; maintaining mission-critical equipment. We seek quality &amp; community improvement in every interaction. 
QUALITY
Quality encompasses all aspects of Celeros&rsquo; business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions. 
CELEROS Flow Technology is an equal opportunity employer.</div>

Sales Manager - Valves & Closures - AM

Eldar Deer Management Group

Job SummaryEldar Deer Management Group is seeking an experienced and technically skilled Senior Help Desk Operations Manager to oversee help desk operations, technical support performance, and IT service delivery activities across the organization.This role is ideal for a professional who enjoys leading technical support teams, improving operational efficiency, and maintaining high-quality customer support standards in a fast-paced business environment. The successful candidate will play a key role in ensuring reliable technical support services, strengthening operational workflows, and supporting business continuity through effective help desk management.We are looking for a proactive and organized leader with strong troubleshooting abilities, operational management experience, and excellent communication skills.What You'll Do<ul><li>Oversee daily help desk and technical support operations</li><li>Manage support ticket workflows, escalation procedures, and service coordination activities</li><li>Supervise technical support teams and monitor operational performance metrics</li><li>Ensure timely resolution of technical issues and customer support requests</li><li>Monitor service quality and identify opportunities to improve operational efficiency</li><li>Collaborate with internal departments to maintain reliable technology support services</li><li>Prepare operational reports, service summaries, and performance updates for leadership</li><li>Support onboarding, coaching, and operational training activities for support teams</li><li>Maintain accurate technical documentation, support records, and operational reporting data</li><li>Improve operational procedures related to help desk support and service delivery</li><li>Coordinate IT inventory management and operational logistics activities</li><li>Support continuous improvement initiatives related to technical operations and customer service</li></ul>Requirements<ul><li>5+ years of experience in help desk operations, IT support management, technical support leadership, or service desk operations</li><li>Previous supervisory or management experience preferred</li><li>Strong troubleshooting and technical problem-solving abilities</li><li>Excellent communication and customer support skills</li><li>Experience managing technical support workflows and operational coordination activities</li><li>Strong organizational and operational leadership capabilities</li><li>Ability to manage multiple technical priorities in a fast-paced environment</li><li>Experience with ticketing systems, CRM platforms, and operational reporting tools preferred</li><li>Degree or diploma in Information Technology, Computer Science, or related field preferred</li></ul>Why Work With UsAt Eldar Deer Management Group, we believe reliable technical support and operational excellence are essential to long-term business success. We provide a collaborative and professional workplace where employees are encouraged to contribute ideas, strengthen operational processes, and continue developing their technical careers.Our organization values teamwork, innovation, professionalism, and customer satisfaction. You will have the opportunity to lead meaningful support initiatives while working alongside experienced professionals in a growing technology-focused environment.الراتب المدفوع: ﷼١٧٬٥٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Senior Help Desk Operations Manager

Ecolab

<div>District Representative II
Nalco water, an Ecolab Company, has an immediate need for a District Representative in our Energy Services group. If you are a passionate sales professional with a proven track record of success in technical sales we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary, bonus structure and benefits. You will be primarily responsible for revenue and profit growth of Nalco water programs and services in targeted accounts within the Oil and Gas industries. You will be required to take a consultative sales approach with a primary emphasis on strong account leadership skills and retention of strategic Nalco accounts. In addition, you must build long-term relationships with a large customer base by understanding their key business drivers, executing system assurance programs, and selling new technologies.
What&rsquo;s in it For You:<ul><li>
Flexible, independent work environment where you will manage a monthly schedule</li><li>
Access to best in class resources, tools, and technology</li><li>
Grow your income as you drive growth</li><li>
Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment</li></ul>
What You Will Do:<ul><li>
Work closely with current and new customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales within assigned territory</li><li>
Develop strong relationships with key stakeholders in current and new customers, including plant or facility executives</li><li>
Generate and execute sales plans in assigned customer base and new customer accounts to meet defined territory profit increase goals</li><li>
Provide technical support to customers; identifying and resolving customer complaints, escalating as required</li><li>
Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels</li><li>
Possible travel within assigned sales territory</li></ul>
Minimum Qualifications:<ul><li>
Bachelor&rsquo;s degree in Chemical Engineering</li><li>
Residing in Jubail is preferable</li><li>
Experience in CPI and Ethylene cracker is a must</li></ul>
Physical Demands:<ul><li>
Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high</li></ul>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in Engineering Chemical</li><li>
3+years of successful technical sales or field sales support experience</li><li>
3+ years of experience directly related to well service stimulation business preferred</li><li>
Experience in oil and gas industry preferred</li><li>
Previous Refinery/Petrochemical experience</li><li>
Water treatment or specialty chemical industry experience</li><li>
Working knowledge of boilers, cooling towers, and wastewater treatment systems</li><li>
High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)</li><li>
History of working in a field that required autonomy and self-motivation</li><li>
Prior experience that required excellent communication skills</li><li>
Prior experience that required excellent organizational skills</li><li>
Account Management experience that includes calling on multilevel plant or facilities management to accomplish company goals</li><li>
Prior experience that demonstrates a strong work ethic and ability to multitask</li></ul> 
Our Commitment to a Culture of Inclusion &amp; Belonging 
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.</div>

District Representative II

Emerson

<div>Position Summary:
The Design Engineer role is part of the Isolation Valves business unit within Emerson Al‑Arabia for Manufacturing in Saudi Arabia. This position is responsible for delivering engineering support for project and sales orders across valve and actuation product lines. The role involves end‑to‑end ownership of order engineering activities, close collaboration with global engineering, manufacturing, sales, and operations teams, and ensuring solutions meet customer, quality, and industry requirements .
In This Role, Your Responsibilities Will Be:
<ul><li>Provide engineering support for customer orders, including design, modification, and documentation of valve and actuation solutions.
</li><li>Develop and maintain engineering deliverables such as 3D models, integrated drawings, bills of materials, and technical documents using a 3D CAD environment.
</li><li>Interpret customer specifications, datasheets, and applicable international codes and standards to ensure compliant and optimized designs.
</li><li>Define automation and actuation philosophies for various valve applications, aligned with customer and project requirements.
</li><li>Support technical queries from sales, quotation, and order management teams throughout the project lifecycle.
</li><li>Collaborate with manufacturing, supply chain, and service teams to support production, procurement, and field activities.
</li><li>Prepare customer drawings, wiring diagrams, schematics, and manufacturing documentation for internal use and customer submission.
</li><li>Review and approve internal and supplier drawings, recommending improvements to enhance quality, efficiency, and cost effectiveness.
</li><li>Maintain accurate engineering documentation, including revisions, change notices, and order updates, in line with quality systems.
</li><li>Contribute to continuous improvement by learning new products, applications, and engineering practices.
</li>Adhere to Health, Safety &amp; Environment policies as laid by the organization. 
<li>
</li></ul>Who You Are:
You take ownership of your work and move projects forward with a sense of urgency and accountability. You communicate clearly and respectfully, adapting your approach to collaborate effectively with colleagues, customers, and partners across cultures and functions. You build strong working relationships, value diverse perspectives, and focus on delivering solutions that meet customer needs. You are committed to learning, seek feedback to improve, and continuously develop your technical and professional capabilities. 
For This Role, You Will Need:
<ul><li>A degree or equivalent qualification in Mechanical or Instrumentation Engineering.
</li><li>Experience in product or order engineering within the valve, actuation, or industrial automation domain.
</li><li>Working knowledge of pneumatic and hydraulic applications.
</li><li>Experience using 3D CAD tools for engineering design and documentation.
</li><li>Understanding of engineering drawings, geometric tolerancing, and process documentation.
</li>Ability to communicate effectively in English in a professional engineering environment. 
<li>
</li></ul>Preferred Qualifications That Set You Apart:
<ul><li>Product knowledge related to butterfly valves, ball valves, and actuator systems.
</li><li>Familiarity with international valve standards and manufacturing processes.
</li><li>Experience working with ERP systems and structured engineering workflows.
</li>Exposure to multi‑regional or global engineering collaboration. 
<li>
</li></ul>Our Culture &amp; Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. 
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family&rsquo;s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 
Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.</div>

Design Engineer

Front End

<div>Front End is a Saudi-born, globally respected technology and industrial innovation company leading the future of energy, industry, and beyond. Recognized as Innovator of the Year at the Oil &amp; Gas Middle East 2025 Awards and trusted by tier-one clients, we deliver a precision-engineered ecosystem of advanced solutions across energy, industrial facilities, geoscience, offshore, space, and mining &mdash; fully aligned with Saudi Vision 2030. 
Our Artificial Intelligence practice delivers mission-critical, domain-specific AI &mdash; not generic models. We integrate predictive analytics, operational optimization, anomaly detection, and autonomous decision systems directly into industrial, energy, and subsurface operations, combining real-time data fusion, machine learning, and advanced modeling to drive faster, smarter, and more resilient decisions in high-stakes environments.
Role Description
This is a full-time, on-site role in Al Khobar for a Business Development Director &ndash; Artificial Intelligence. The Director will own the growth strategy, pipeline, and revenue for Front End's AI practice within the energy, oil &amp; gas, and industrial sectors &mdash; translating our domain-specific AI capabilities into commercial solutions for upstream, midstream, downstream, and industrial clients across the Kingdom and wider region.
This is a domain-led commercial role, not a generalist technology sales position. The successful candidate must be able to sit credibly across the table from a reservoir engineer, a refinery operations manager, or a drilling superintendent, understand their technical and operational pain points, and articulate precisely how AI-driven predictive analytics, process optimization, and anomaly detection create measurable value in their environment. Candidates whose experience is purely in AI, SaaS, or software sales &mdash; without genuine oil &amp; gas, subsurface, or industrial domain depth &mdash; will not be a fit for this role.
Key Responsibilities<ul><li>
Define and execute the business development strategy for Front End's AI offerings across the energy, oil &amp; gas, and industrial process automation markets</li><li>
Build and convert a qualified pipeline with upstream, midstream, downstream, and industrial/manufacturing clients, including national oil companies, operators, and tier-one industrial accounts</li><li>
Translate domain problems &mdash; reservoir and subsurface workflows, drilling and completions efficiency, refinery and process optimization, asset integrity, predictive maintenance &mdash; into scoped AI solutions and commercial proposals</li><li>
Partner with technical and delivery teams to shape solution architecture, proofs of concept, and use cases grounded in real operational data and outcomes</li><li>
Lead complex, consultative, multi-stakeholder sales cycles involving engineering, operations, procurement, and C-suite decision-makers</li><li>
Develop and manage strategic partnerships and channel relationships that extend Front End's AI reach in the energy and industrial space</li><li>
Own commercial negotiations, contracting, and revenue targets for the AI practice, working closely with finance and legal</li><li>
Represent Front End as a credible domain authority at industry forums, client engagements, and technical discussions</li></ul>
Required Qualifications<ul><li>
Minimum 10+ years in business development, commercial, or technical-commercial roles, with a substantial and verifiable portion in energy, oil &amp; gas, or subsurface &mdash; this is a hard requirement</li><li>
Demonstrable technical fluency in at least one core domain: upstream operations and subsurface workflows (seismic, reservoir characterization, drilling, completions), downstream and refinery/process operations, or industrial process automation for manufacturing (DCS/SCADA/PLC, process control, asset performance)</li><li>
Proven ability to map AI and data capabilities &mdash; predictive analytics, machine learning, anomaly detection, optimization &mdash; onto specific oil &amp; gas and industrial use cases and quantify their business impact</li><li>
Track record of closing complex, high-value B2B deals within the energy or industrial sector in Saudi Arabia or the GCC</li><li>
Strong command of the technical vocabulary, operating constraints, regulatory context, and decision-making structures of energy and industrial clients</li><li>
Excellent stakeholder management across technical, operational, and executive audiences</li><li>
Bachelor's degree in Petroleum, Chemical, Mechanical, or related Engineering, Geoscience, or a comparable technical discipline</li></ul>
Preferred Qualifications<ul><li>
Existing senior-level network within Saudi/GCC national oil companies, operators, or major industrial players</li><li>
Experience selling or delivering digital transformation, Industry 4.0, or AI/analytics solutions specifically within energy or industrial environments</li><li>
Postgraduate qualification (MBA or technical Master's) combining technical and commercial depth</li><li>
Familiarity with Front End's solution areas: AI operations and optimization, predictive maintenance, drilling automation, and industrial anomaly detection</li></ul></div>

Business Development Director – Artificial Intelligence

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