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customer success manager - core (sales & service) clouds Jobs in Indianapolis

customer success manager core sales service clouds

Salesforce

<div><p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
</i></p><p></p><p>Job Category
</p>Customer Success
<p></p><p>Job Details
</p><p></p><p><b>About Salesforce
</b></p><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
</p><p></p><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
</p><p></p><p><b>The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer&rsquo;s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
</b></p><p></p><p><b>We are looking for candidates who have experience supporting customers in one or more of the following industries:
</b></p><p></p><ul><li><b>Health &amp; Life Sciences (HLS) &ndash; </b>Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
</li></ul><p></p><p><b>This is an Individual Contributor position.
</b></p><p></p><p><b>Your Impact
</b></p><p><b>Customer Accountability and Value Alignment
</b></p><ul><li><p><b>Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
</b></p></li><li><p><b>Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
</b></p></li><li><p><b>Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
</b></p></li><li><p><b>Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
</b></p></li><li><p><b>Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
</b></p></li><li><p><b>Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
</b></p></li><li><p><b>Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
</b></p></li><li><p><b>Share best practices for sales and service process optimization, data quality, and customer experience
</b></p></li></ul><p></p><p><b>Strategic Advisory and Stakeholder Managemen </b>t
</p><ul><li><p><b>Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
</b></p></li><li><p><b>Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores)
</b></p></li><li><p><b>Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
</b></p></li><li><p><b>Act as a trusted advisor by gaining trust through mutual goals, understanding the customer&rsquo;s business model, and applying proven solutions to their problems.
</b></p></li><li><p><b>Solidify partnership commitments and drive innovation aligned with customers' business challenges.
</b></p></li><li><p><b>Increase customer engagement with products and services and identify major political barriers to customer success.
</b></p></li><li><p><b>Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
</b></p></li><li><p><b>Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance.
</b></p></li><li><p><b>Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput.
</b></p></li></ul><p></p><p><b>Technical Health, Adoption, and Risk Management
</b></p><ul><li><p><b>AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
</b></p></li><li><p><b>Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
</b></p></li><li><p><b>AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
</b></p></li><li><p><b>Collaborative Learning: Actively seeking out &quot;Agentblazer&quot; training and certifications to stay current on autonomous agent capabilities.
</b></p></li><li><p><b>Learning &amp; Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
</b></p></li><li><p><b>Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
</b></p></li><li><p><b>Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops) to protect peak revenue.
</b></p></li><li><p><b>Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
</b></p></li><li><p><b>Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
</b></p></li><li><p><b>Escalate complex automation, data model, routing, or integration questions to technical resources
</b></p></li></ul><p></p><p><b>Minimum Requirements
</b></p><ul><li><p><b>Experienced business professional, preferably with 3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
</b></p></li><li><p><b>Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
</b></p></li><li><p><b>Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer&rsquo;s business.
</b></p></li><li><p><b>Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
</b></p></li><li><p><b>Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development
</b></p></li></ul><p></p><p><b>Cloud/Platform Requirements:
</b></p><ul><li><p><b>3-4 years experience supporting customers using Sales Cloud and Service Cloud.
</b></p></li><li><p><b>Working knowledge of core features:
</b></p><ul><li><p><b>Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports &amp; Dashboards
</b></p></li><li><p><b>Service Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
</b></p></li></ul></li><li><p><b>Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes.
</b></p></li><li><p><b>Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros)
</b></p></li><li><p><b>Ability to demonstrate Lightning Sales/Service Console and mobile app
</b></p></li><li><p><b>Knowledge of common sales (territory management, lead assignment, opportunity stages) and Services (case deflection, knowledge management, multi-channel support) use cases.
</b></p></li></ul><p></p><p><b>Preferred Requirements
</b></p><ul><li><p><b>Sales Cloud Consultant and Service Cloud Consultant certifications
</b></p></li><li><p><b>Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
</b></p></li><li><p><b>Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
</b></p></li><li><p><b>Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.
</b></p></li></ul><p></p><p><b>Note: </b>this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.
</p><p></p><p>Unleash Your Potential
</p><p>When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and <i>be your best </i>, and our AI agents accelerate your impact so you can <i>do your best </i>. Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
</p><p></p><p>Accommodations
</p><p>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
</p><p></p><p>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
</p><p></p><p>Posting Statement
</p><p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
</p><p></p>In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
<p></p>At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $123,100 - $186,300 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.&amp;#xa;&amp;#xa;There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $202,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.&amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div><p></p>

Customer Success Manager - Core (Sales & Service) Clouds

Richelieu Hardware

<div><p><b>Company Overview</b></p>
<p>
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.</p>
<p>
Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these <b>Five Core Values</b> that serve as the guiding principles of everything we do: <i>Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.</i></p>
<p>
These values are what allow us to achieve <b>Our Mission:</b> <i>to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.</i></p>
<p><b>
Our Opportunity</b></p><p><br>
We are currently seeking a Branch Manager<b><i> </i></b>to join our team of professionals.
</p><p>As a vital role charged with the management of both people and processes, the Branch Manager will be responsible for all phases of the branch office, with areas of responsibility including <b>Warehouse, Operations, Customer Service, and Inside Sales.</b><b> </b>They provide leadership and guidance to a team of employees who are performing a wide variety of tasks. They will be responsible for <b>setting department budgets, managing appropriate staffing, structuring daily priorities, maintaining service levels, managing project schedules, and delivering continuous training and support</b>.</p>
<p>
Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! You can find out more about us at <b>Richelieu.com</b> as well as <b>Richelieu YouTube</b><b>.</b></p><br>
<p><b>
Key Responsibilities
</b></p><ul><li>Monitor, document, analyze, and report on <b>warehouse and customer service metrics</b> by reviewing daily, weekly, and monthly Key Performance Indicators (on shipping time, fill rate, backorders, sales performance, customer feedback, etc.)</li>
<li>Ensure inventory management activities are performed according to procedure and policies (cycle counts, inventory variance reporting, slotting, replenishment, consolidation, etc.)</li>
<li>Oversee and ensure that all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations</li>
<li>Provide leadership and guidance to Customer Service and Inside Sales teams through the analysis of phone data, average order values, order errors, and overall time in presence to ensure a high level of customer service</li>
<li>Ensure customer service and inside sales staff are consistently providing new or complimentary product solutions to customers while serving them on the phone as well as face-to-face in our showroom</li>
<li>Oversee that counter staff is re-stocking the showroom and performing cycle counts as required</li>
<li>Foster a culture where employees across all departments are comfortable bringing ideas on how to improve processes, procedures, and overall customer experience</li>
<li>Hold responsibility for the overall hiring, training/developing, and supervising of branch staff for the purpose of achieving company goals and objectives</li>
<li>Drive and facilitate activities that improve coordination, communication, and teamwork between warehouse operations, customer service, inside and outside sales</li>
<li>Perform any other duties related to the position assigned by immediate leader</li>
<li>Position may require lifting/pushing/carrying items up to 50 pounds</li>
</ul>
<p><b>What We Are Looking For</b></p>
<ul>
<li>5+ years of experience in a leadership position, ideally in a warehouse, distribution, or logistics environment</li>
<li>Experience with MS office suite</li>
<li>Strong leadership qualities, including commitment, communication, motivation and team-building, pursuit of excellence, and exemplifying Richelieu's Five Core Values</li>
<li>Experience managing budgets, financial reports, or other profit &amp; loss/EBIDTA statements is ideal</li>
<li>Superior communication skills, able to successfully collaborate with various internal team members and external suppliers, vendors, and customers</li>
<li>Organized and goal-oriented, with experience managing Key Performance Indicators (KPI's) such as order accuracy, customer stisfaction, sales performance, and/or similar metrics</li>
<li>Forklift certified with experience</li>
<li>Sales experience</li>
<li>Team player with an understanding of delegation synergy</li>
<li>University degree or some college is preferred, but not required</li>
</ul>
<p><b>Compensation and Benefits</b></p>
<ul>
<li>Competitive market-based annual salary.</li>
<li>Business expense reimbursement</li>
<li>Group insurance program (medical, dental, vision, life, disability, etc.)</li>
<li>Employee Stock Purchase Plan with employer matching</li>
<li>401(K) with employer matching</li>
<li>Company cell phone</li>
<li>Paid vacation, holidays, and sick days</li></ul></div><p></p>

Branch Manager

Revley

<div>
 <strong>
  About the company:
  <br/>
  <br/>
 </strong>
 Revley operates at the
 <strong>
  intersection of SaaS, fintech, and performance-driven eCommerce
 </strong>
 . The company works with
 <strong>
  high-growth and enterprise-level brands
 </strong>
 and is focused on
 <strong>
  building a single, unified revenue engine across sales, growth, client success, and payments
 </strong>
 &mdash; removing silos and helping merchants scale faster with less operational friction.
 <br/>
 <br/>
 👨&zwj;💻
 <strong>
  Together we:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Help eCommerce brands accelerate revenue growth through scalable systems and data-driven operations
  </li>
  <li>
   Drive operational excellence by building structured, automated, and measurable processes across revenue, client success, and internal business functions
  </li>
  <li>
   Find, hire, and empower exceptional people who elevate client experience and business performance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  💻 What We Want You To Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deeply learn Revley's product suite, services, and value proposition
  </li>
  <li>
   Build and own the internal CRM system to track all clients, stages, and interactions
  </li>
  <li>
   Design and implement a structured enterprise client onboarding flow
  </li>
  <li>
   Create scalable client service systems, processes, and playbooks
  </li>
  <li>
   Systemize all repeatable workflows into clear SOPs
  </li>
  <li>
   Build, train, and manage the Client Services team
  </li>
  <li>
   Own client experience across onboarding, delivery, ongoing success, and retention
  </li>
  <li>
   Work closely with Product, Sales, Operations, and Engineering to improve client outcomes
  </li>
  <li>
   Act as the voice of the customer internally and drive continuous improvement
  </li>
  <li>
   Oversee integrations with payment processors, gateways, and third-party tools (for example CRMs, subscription systems, analytics tools)
  </li>
  <li>
   Define technical onboarding checklists and success criteria for different client segments
  </li>
  <li>
   Act as the primary escalation point for complex technical or platform-related client issues
  </li>
  <li>
   Define SLAs, response time standards, and incident communication processes for enterprise clients
  </li>
  <li>
   Support pre-sales by contributing to technical discovery calls and solution design for complex accounts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  🤝 You're Perfect If You Have/Are...
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 - 3 years experience leading Client Success, Account Management, or Customer Operations in SaaS, fintech, eCommerce or payment processing
  </li>
  <li>
   Experience working with enterprise or high-growth B2B clients
  </li>
  <li>
   Excellent written and verbal English communication skills
  </li>
  <li>
   Strong leadership skills with a hands-on, builder mindset
  </li>
  <li>
   Highly organized and process-oriented
  </li>
  <li>
   Comfortable designing systems, workflows, and SOPs from scratch
  </li>
  <li>
   Digitally savvy and able to learn complex platforms quickly
  </li>
  <li>
   Experience with CRMs, onboarding flows, and client lifecycle management
  </li>
  <li>
   Able to work cross-functionally with Product, Sales, and Technical teams
  </li>
  <li>
   Calm under pressure, structured in thinking, and strong at prioritization
  </li>
  <li>
   A strong ownership mindset with a desire to build and scale teams
  </li>
  <li>
   Experience working with SaaS platforms that involve payments, billing, subscriptions, or fintech infrastructure
  </li>
  <li>
   Comfortable discussing technical concepts with engineers and translating them into business outcomes for clients
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fully remote role with EST working hours
  </li>
  <li>
   High-impact position with real ownership and autonomy
  </li>
  <li>
   Opportunity to build systems and a team from the ground up
  </li>
  <li>
   Direct collaboration with leadership and Product teams
  </li>
  <li>
   Fast-growing SaaS and fintech environment with real problems to solve
  </li>
  <li>
   Clear growth path as the company scales
  </li>
  <li>
   Performance-based bonuses and career development opportunities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📝 Our Interview Process
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Click Apply
  </li>
  <li>
   Pre-screening interview questionnaire
  </li>
  <li>
   1-on-1 video interview
  </li>
  <li>
   Behavioural questionnaire (only 10 min!)
  </li>
  <li>
   You might be asked to complete a short test task
  </li>
  <li>
   Hiring Manager Interview
  </li>
 </ul>
</div>


Client Services Manager, eCommerce SaaS

AutoZone

<div>AutoZone&rsquo;s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.<br>
<div></div><br>
<div>As an Assistant Store Manager at AutoZone, you&rsquo;ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership, clear communication, and a passion for WOW! customer service, you&rsquo;ll play a key role in shaping store success and developing future talent.</div></div>
<br><div><div><ul><li><b>Leadership &amp; Team Development </b>&ndash; Assist the Store Manager in recruiting, supervising, scheduling, training, and developing store personnel to maintain a high-performance team.
</li><li><b>Communication Excellence </b>&ndash; Ensure clear and effective communication with employees and customers, fostering a positive, engaging environment.
</li><li><b>Metrics Mindedness &amp; Sales Growth </b>&ndash; Help meet sales targets, maintain accurate inventory levels, and optimize cash flow to drive store performance.
</li><li><b>Structure &amp; Process Orientation </b>&ndash; Take responsibility for store operations, ensuring efficient workflows and compliance with company standards in the absence of the Store Manager or Commercial Sales Manager.
</li><li><b>Customer Service Leadership </b>&ndash; Ensure customers receive WOW! service, resolve concerns proactively, and transform complaints into positive experiences.
</li><li><b>Operational Efficiency </b>&ndash; leads company initiatives by ensuring maximum productivity, training, and retention of high-performing employees, while maintaining operational efficiency through effective store merchandising, creating a clean, organized, and visually appealing shopping environment.
</li><li><b>Risk &amp; Safety Compliance </b>&ndash; Enforce Personal Protective Equipment (PPE) use, promote workplace safety, and assist in risk management activities.
</li><li><b>Financial Oversight </b>&ndash; Support budgeting efforts, analyze Profit &amp; Loss statements, and monitor expense controls to maximize profitability.</li></ul></div></div>
<br><div><div><b>What we are looking for
</b></div><div><ul><li>Basic automotive parts knowledge.
</li><li>Proven leadership experience with strong communication, decision-making, and sales-driving skills.
</li><li>Demonstrates integrity, professionalism, and commitment to customer satisfaction
</li><li>Thrives in fast-paced environments while driving operational excellence and team engagement.
</li><li>Capable of fostering a positive work culture focused on development and results.
</li><li>Proficient in managing, analyzing, and reconciling Profit &amp; Loss statements
</li><li>Ability to lift, load, and deliver merchandise with attention to safety and accuracy.
</li><li>Flexibility to work evenings, weekends, and holidays as business needs arise.
</li></ul></div><div><b>You&rsquo;ll Go The Extra Mile If You Have
</b></div><div><ul><li>Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
</li><li>Automotive Service Excellence (ASE) Certification preferred</li></ul></div></div>
<br><div><div>Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.<br>
</div><div></div><br>
<div><b>Benefits at AutoZone
</b></div><div>AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners&rsquo; physical, mental and financial well-being.<br>
</div><div></div><br>
<div><b>All AutoZoners (Full-Time and Part-Time):
</b></div><div><ul><li>Competitive pay
</li><li>Unrivaled company culture
</li><li>Medical, dental and vision plans
</li><li>Exclusive discounts and perks, including an AutoZone in-store discount
</li><li>401(k) with company match and Stock Purchase Plan
</li><li>AutoZoners Living Well Program for free mental health support
</li><li>Opportunities for career growth
</li></ul></div><div></div><div><b>Additional Benefits for Full-Time AutoZoners:
</b></div><div><ul><li>Paid time off
</li><li>Life, and short- and long-term disability insurance options
</li><li>Health Savings and Flexible Spending Accounts with wellness rewards
</li><li>Tuition reimbursement
</li></ul></div><div></div><div>Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.<br>
</div><div></div><br>
<div>We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.<br>
</div><div></div><br>
<div><b>Fair Chance:
</b></div><div>An applicant&rsquo;s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the New York City Fair Chance Act, the Philadelphia Fair Chance Hiring Act, and the U.S. Virgin Islands Fair Chance for Employment Act.<br>
</div><div></div><br>
<div>As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.<br>
</div><div></div><br>
<div>Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf<br>
</div><div></div><br>
<div><b>Online Application:
</b></div><div>An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.<br>
</div><div></div><br>
<div>AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.</div></div><div></div>

Assistant Store Manager

Knowledge Services Corporate

<div>Overview:
<div><b>
We are seeking a Software Engineering Manager to lead one or two Scrum teams building modern SaaS products on the Microsoft cloud platform.
</b></div><ul><li>Our engineering organization delivers scalable, secure enterprise software using C#, .NET Core, and Azure services with a strong emphasis on automation, DevOps, and operational excellence.</li><li>
This role combines people leadership, technical guidance, and delivery ownership.
</li><li>You will support a team of talented engineers while ensuring reliable delivery of high-quality software in a collaborative, agile environment.</li><li>
Our engineering organization is high performing with strong retention, and we are looking for a leader who can continue to strengthen our culture of engineering excellence.</li></ul>
Responsibilities:
<h3 class="jobSectionHeader"><b>Software Engineering Manager Responsibilities include:</b></h3><h3 class="jobSectionHeader"><b>
Team Leadership &amp; People Management</b></h3><ul><li>
Lead, mentor, and develop 10&ndash;12 software engineers across one or two cross-functional Scrum teams.</li><li>
Foster a collaborative, inclusive, high-performance engineering culture.</li><li>
Conduct performance reviews, career development planning, coaching, and hiring.</li><li>
Support engineers in growing their technical and leadership capabilities.</li></ul><h3 class="jobSectionHeader"><b>
Agile Delivery &amp; Execution</b></h3><ul><li>
Partner with Product Owners and Architects to translate business needs into technical roadmaps and sprint plans.</li><li>
Oversee and improve agile processes, metrics, and ceremonies.</li><li>
Ensure consistent and reliable delivery of products with a focus on delivering value that aligns with customer and business needs.</li></ul><h3 class="jobSectionHeader"><b>
Technical Oversight &amp; Architecture</b></h3><ul><li>
Provide technical guidance and oversight for systems built using:<ul><li>
C# / .NET Core</li><li>
Azure App Services and Azure Functions</li><li>
Azure SQL</li></ul></li><li>
Partner with architects and senior engineers to evolve platform architecture and technical standards</li><li>
Promote engineering best practices including:<ul><li>
Automated testing</li><li>
Secure coding</li><li>
Code reviews</li><li>
Performance optimization</li><li>
Observability and monitoring</li><li>
Infrastructure as Code</li><li>
Continuous Integration and Deployment</li></ul></li></ul><h3 class="jobSectionHeader"><b>
Product &amp; Stakeholder Collaboration</b></h3><ul><li>
Collaborate with product owners, designers, and stakeholders to ensure end-to-end product success.</li><li>
Align engineering execution with business priorities, timelines, and budgets.</li><li>
Communicate progress, risks, and technical direction to senior leadership.</li></ul><h3 class="jobSectionHeader"><b>
Operational Excellence</b></h3><ul><li>
Own production stability, monitoring, and incident response for engineering-owned solutions.</li><li>
Drive continuous improvement in reliability, cost efficiency, and scalability.</li><li>
Ensure compliance with enterprise security, privacy, and governance requirements.</li></ul><br>
<div></div>
Qualifications:
<div><h3 class="jobSectionHeader"><b>Software Engineering Manager Required Qualifications:</b></h3><ul><li>
Proven engineering leadership experience, including at least 5+ years leading software engineering teams and mentoring engineers in a fast-paced environment.</li><li>
5+ years of professional software development experience, providing technical credibility to guide engineering decisions.</li><li>
Demonstrated ability to build, develop, and retain high-performing engineering teams, including coaching, performance management, and career development.</li><li>
Experience leading agile development teams and driving predictable delivery of high-quality enterprise software.</li><li>
Strong ability to align engineering efforts with business priorities, balancing product delivery, technical quality, and long-term platform health.</li><li>
Experience collaborating cross-functionally with product, design, and business stakeholders to define priorities and deliver customer value.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Experience scaling engineering teams and SaaS platforms in multi-tenant or B2B environments.</li><li>
Familiarity with cloud-native development and delivery practices, including CI/CD, infrastructure as code, and cloud platforms such as Azure.</li><li>
Exposure to AI-enabled applications or services, including integrating AI capabilities into modern software platforms.</li><li>
Experience operating within regulated or compliance-sensitive environments (GovRAMP, FedRAMP, SOC 2, HIPAA, GDPR, etc.).</li><li>
Proven ability to balance innovation, technical debt management, and platform reliability while delivering new features.</li></ul><h2 class="jobSectionHeader"><b>
Success Measures</b></h2><ul><li>
High team engagement and retention.</li><li>
On-time delivery of product roadmap commitments.</li><li>
Improvements in system reliability, quality, and operational metrics.</li><li>
Engineering excellence in code quality, automation, and scalability.</li></ul></div><div>
</div><div><b>
Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success</b><b>.</b></div><div></div><div><div><b><br>
At Knowledge Services, we prioritize creating an environment that supports our Team Members&rsquo; success and personal well-being with a robust benefits package, some of which include:</b></div><ul><li>
Medical coverage, including employer match program for Health Savings Accounts (HSAs)</li><li>
Generous 401k retirement plan with employer match</li><li>
Dependent Care Flexible Spending Account (DCFSA)</li><li>
Employee Assistance Program (EAP) with unlimited usage and visits and wellness program</li><li>
Dental and Vision insurance</li><li>
Company-sponsored life insurance, with options for additional coverage</li><li>
Short- and Long-Term Disability (STD and LTD) benefits</li><li>
Pet insurance</li><li>
Maternity, Paternity, and Military benefits</li><li>
Baby on Board program</li><li>
Paid Time Off package</li><li>
Company Anniversary Bonus program</li><li>
Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more</li><li>
A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, caf&eacute;, auditorium, private Mother&rsquo;s room, and more</li></ul><div></div><div><br>
Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.</div><div></div><div><br>
As such, Knowledge Services is committed to providing opportunities for growth &ndash; in our company, in each Team Member and in our relationships. We believe titles do not define a person but provide a framework to each person&rsquo;s endless potential. Our focus on improving our team, product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.</div><div></div><div><br>
Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</div><div></div><div><br>
Veterans, military families, and people with disabilities are encouraged to apply.</div><div></div><div><br>
Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. Please contact the Human Resources Team at HR@knowledgeservices.com or 317-806-0014.</div></div><p></p><div><br>
INDCORP</div><div>
ISDKO</div></div><div></div>

Software Engineering Manager

<div>AutoZone&rsquo;s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager&rsquo;s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team development, store management supports AutoZone&rsquo;s mission of providing trusted automotive solutions.<br>
<div></div><br>
<div>As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a vibrant team dedicated to reaching goals, honing leadership abilities, and fostering career growth in the automotive retail field. AutoZone provides an ideal platform to advance your career in an essential industry that supports the driving community.</div></div>
<br><div><ul><li><b>Leadership </b>&ndash; Assist the Store Manager in supervising, training, and developing high-performing employees, fostering a motivated and engaged team.
</li><li><b>Communication </b>&ndash; Maintain clear, effective interactions with both customers and employees, ensuring smooth store operations and positive experiences.
</li><li><b>Metrics Mindedness </b>&ndash; Monitor sales goals, inventory accuracy, and performance standards to drive business success.
</li><li><b>Process Orientation </b>&ndash; Follow structured store procedures, manage inventory, oversee cash handling, control shrink and ensure operational efficiency.
</li><li><b>Teamwork </b>&ndash; Work collaboratively with store staff and commercial department leaders to maintain seamless operations and customer service excellence.
</li><li><b>Parts Sales &amp; Inventory Management </b>&ndash; Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
</li><li><b>Safety &amp; Compliance </b>&ndash; Enforce PPE use, promote risk management practices, and uphold company safety standards.
</li><li><b>Commercial Account Support </b>&ndash; Assist in managing commercial and hub departments to support timely deliveries and customer needs.
</li><li><b>Problem Solving </b>&ndash; Resolve customer concerns and store operational issues swiftly, always upholding company policies.</li></ul></div>
<br><div><div><b>What We&rsquo;re Looking For
</b></div><div><ul><li>Leadership: Demonstrates integrity, decision-making skills, and strong leadership abilities.
</li><li>Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends, and overtime as needed.
 </li></ul></div><div><b>You&rsquo;ll Go The Extra Mile If You Have
</b></div><div><ul><li>Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
</li><li>Automotive Retail: Previous experience in automotive retail
</li><li>Certifications: Automotive Service Excellence (ASE) Certification</li></ul></div></div>
<br><div><div>Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.<br>
</div><div></div><br>
<div><b>Benefits at AutoZone
</b></div><div>AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners&rsquo; physical, mental and financial well-being.<br>
</div><div></div><br>
<div><b>All AutoZoners (Full-Time and Part-Time):
</b></div><div><ul><li>Competitive pay
</li><li>Unrivaled company culture
</li><li>Medical, dental and vision plans
</li><li>Exclusive discounts and perks, including an AutoZone in-store discount
</li><li>401(k) with company match and Stock Purchase Plan
</li><li>AutoZoners Living Well Program for free mental health support
</li><li>Opportunities for career growth
</li></ul></div><div></div><div><b>Additional Benefits for Full-Time AutoZoners:
</b></div><div><ul><li>Paid time off
</li><li>Life, and short- and long-term disability insurance options
</li><li>Health Savings and Flexible Spending Accounts with wellness rewards
</li><li>Tuition reimbursement
</li></ul></div><div></div><div>Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.<br>
</div><div></div><br>
<div>We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.<br>
</div><div></div><br>
<div><b>Fair Chance:
</b></div><div>An applicant&rsquo;s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the New York City Fair Chance Act, the Philadelphia Fair Chance Hiring Act, and the U.S. Virgin Islands Fair Chance for Employment Act.<br>
</div><div></div><br>
<div>As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.<br>
</div><div></div><br>
<div>Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf<br>
</div><div></div><br>
<div><b>Online Application:
</b></div><div>An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.<br>
</div><div></div><br>
<div>AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.</div></div><div></div>

Part Sales Manager – Full Time

<div>AutoZone&rsquo;s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager&rsquo;s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team development, store management supports AutoZone&rsquo;s mission of providing trusted automotive solutions.<br>
<div></div><br>
<div>As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a vibrant team dedicated to reaching goals, honing leadership abilities, and fostering career growth in the automotive retail field. AutoZone provides an ideal platform to advance your career in an essential industry that supports the driving community.</div></div>
<br><div><ul><li>Leadership &ndash; Assist the Store Manager in supervising, training, and developing high-performing employees, fostering a motivated and engaged team.
</li><li>Communication &ndash; Maintain clear, effective interactions with both customers and employees, ensuring smooth store operations and positive experiences.
</li><li>Metrics Mindedness &ndash; Monitor sales goals, inventory accuracy, and performance standards to drive business success.
</li><li>Process Orientation &ndash; Follow structured store procedures, manage inventory, oversee cash handling, control shrink and ensure operational efficiency.
</li><li>Teamwork &ndash; Work collaboratively with store staff and commercial department leaders to maintain seamless operations and customer service excellence.
</li><li>Parts Sales &amp; Inventory Management &ndash; Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
</li><li>Safety &amp; Compliance &ndash; Enforce PPE use, promote risk management practices, and uphold company safety standards.
</li><li>Commercial Account Support &ndash; Assist in managing commercial and hub departments to support timely deliveries and customer needs.
</li><li>Problem Solving &ndash; Resolve customer concerns and store operational issues swiftly, always upholding company policies.</li></ul></div>
<br><div><b>What We&rsquo;re Looking For
</b><div><ul><li>Leadership: Demonstrates integrity, decision-making skills, and strong leadership abilities.
</li><li>Flexible Schedule: Flexible schedule availability, including mornings, nights, weekends, and overtime as needed.
 </li></ul></div><div><b>You&rsquo;ll Go The Extra Mile If You Have
</b></div><div><ul><li>Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
</li><li>Automotive Retail: Previous experience in automotive retail
</li><li>Certifications: Automotive Service Excellence (ASE) Certification</li></ul></div></div>
<br><div><div>Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.<br>
</div><div></div><br>
<div><b>Benefits at AutoZone
</b></div><div>AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners&rsquo; physical, mental and financial well-being.<br>
</div><div></div><br>
<div><b>All AutoZoners (Full-Time and Part-Time):
</b></div><div><ul><li>Competitive pay
</li><li>Unrivaled company culture
</li><li>Medical, dental and vision plans
</li><li>Exclusive discounts and perks, including an AutoZone in-store discount
</li><li>401(k) with company match and Stock Purchase Plan
</li><li>AutoZoners Living Well Program for free mental health support
</li><li>Opportunities for career growth
</li></ul></div><div></div><div><b>Additional Benefits for Full-Time AutoZoners:
</b></div><div><ul><li>Paid time off
</li><li>Life, and short- and long-term disability insurance options
</li><li>Health Savings and Flexible Spending Accounts with wellness rewards
</li><li>Tuition reimbursement
</li></ul></div><div></div><div>Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.<br>
</div><div></div><br>
<div>We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.<br>
</div><div></div><br>
<div><b>Fair Chance:
</b></div><div>An applicant&rsquo;s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the New York City Fair Chance Act, the Philadelphia Fair Chance Hiring Act, and the U.S. Virgin Islands Fair Chance for Employment Act.<br>
</div><div></div><br>
<div>As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.<br>
</div><div></div><br>
<div>Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf<br>
</div><div></div><br>
<div><b>Online Application:
</b></div><div>An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.<br>
</div><div></div><br>
<div>AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.</div></div><div></div>

Part Sales Manager – Part Time

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