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customer success manager - paradox

customer success, program management, manager Jobs in Chicago

customer success program management manager

Salesforce

<div><p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
</i></p><p></p><p>Job Category
</p>Program &amp; Project Management
<p></p><p>Job Details
</p><p></p><p><b>About Salesforce
</b></p><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
</p><p></p><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
</p><p></p><p>The Manager, Program Management is a key leader in our Customer Success organization, responsible for driving large-scale, cross-functional initiatives. This role ensures seamless collaboration, flawless execution, and effective communication across teams. The Manager, Program Management works closely with executives, strategy leaders, technology partners, and other stakeholders to align programs with the company's business strategy and customer experience goals.
</p><p></p><p>This role will focus on our Technical Health and Proactive Monitoring offerings. Driving coordination, alignment, and delivery across a set of cross-functional technical teams within the organization and supporting a monthly release cadence centered on customer value.
</p><p>Responsibilities
</p><ul><li><p>Drive the strategic development of Technical Health and Proactive Monitoring initiatives by contributing to the overarching business strategy, bridging the gap between cross-functional teams to realize the program vision.
</p></li><li><p>Build cross-functional relationships and proactively drive alignment across diverse technical stakeholder groups.
</p></li><li><p>Collaborate with Product Managers, Product Architects, and various engineering teams to design delivery models that best suit the customer experience.
</p></li><li><p>Partner with experience teams to influence technology and process building that aligns with Customer Success strategies.
</p></li><li><p>Adapt communication style and content to necessary audiences, from executive leadership to cross-functional working groups.
</p></li><li><p>Develop the program approach and lead the charge to successful delivery by driving program plans and all related launch activities tied to Product, Offer, and Experience launches through our formal stage gate process.
</p></li><li><p>Lead dynamic team meetings to foster cross-team collaboration and drive fearless decision-making, ensuring program alignment and securing executive buy-in and support.
</p></li><li><p>Successfully bridge the gap between strategy, capacity, content, technology, engineering, support delivery, and global enablement.
</p></li><li><p>Develop, implement and champion PMO best practices across the organization, including program plans, risk management practices, and stakeholder engagement strategies.
</p></li></ul><p></p><p>Skills &amp; Requirements
</p><ul><li><p>7+ years of Program Management experience in a highly matrixed environment.
</p></li><li><p>Ability to think technically and communicate strategically.
</p></li><li><p>Outstanding organizational, communication (verbal, presentation, written), and interpersonal skills.
</p></li><li><p>Proven experience working with global teams across multiple cultures, time zones, departments, and functions.
</p></li><li><p>Ability to establish credibility and rapport with key stakeholders and program leaders, technical, and non-technical team members.
</p></li><li><p>Ability to anticipate problems, develop mitigation plans, and effectively escalate gaps to leaders.
</p></li><li><p>Flexibility and agility in shifting direction quickly as priorities change.
</p></li><li><p>Strong problem-solving skills, process-driven mindset, and resourcefulness.
</p></li><li><p>Analytical thinker willing to make cross-functional decisions in a fast-paced, dynamic environment.
</p></li><li><p>Self-starter; willing to dig in and get the job done with minimal guidance.
</p></li><li><p>Embody Salesforce's core values of Trust, Customer Success, Innovation, Equality, and Sustainability.
</p></li><li><p>Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), Professional Scrum Certifications (PSM) or Scaled Agile Framework (SAFe) Scrum Master (SSM)
</p></li></ul><p></p><p>Unleash Your Potential
</p><p>When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and <i>be your best </i>, and our AI agents accelerate your impact so you can <i>do your best </i>. Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
</p><p></p><p>Accommodations
</p><p>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
</p><p></p><p>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
</p><p></p><p>Posting Statement
</p><p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
</p><p></p>In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
<p></p>At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $117,400 - $177,600 annually. &amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div><p></p>

Customer Success, Program Management, Manager

<div><p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
</i></p><p></p><p>Job Category
</p>Program &amp; Project Management
<p></p><p>Job Details
</p><p></p><p><b>About Salesforce
</b></p><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
</p><p></p><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
</p><p></p><p>The Senior Program Manager plays a meaningful role leading both large-scale, cross-functional initiatives as well as new product launches within our Customer Success organization. PMs are responsible for programs from beginning to end, ensuring cross team collaboration, flawless execution and effective communication. They work closely with executives, strategy leaders, technology partners and many more to drive critical programs and activities across the company. PMs do this by understanding the business strategy, the customer experience necessary to realize the strategy, and the impact of the technology and process changes to our people.
</p><p></p><p>Responsibilities
</p><p>Drives the strategic development of large scale, cross organizational programs
</p><ul><li><p>Understands and contributes to the overarching business strategy; bridges the gap between cross functional teams to realize the program vision
</p></li><li><p>Builds cross functional relationships and proactively drives alignment across a diverse set of stakeholder groups
</p></li><li><p>Partners with Experience teams to influence technology and process building that align to Customer Success strategies
</p></li><li><p>Collaborate with Product Architects, Support Engineers and Success Managers to design Delivery models that best suit the customer experience
</p></li><li><p>Ability to adapt communication style and content to necessary audiences ranging from executive leadership to cross functional working groups
</p></li></ul><p></p><p>Develops program approach and leads the charge to successful delivery
</p><ul><li><p>Drives program plan and all related launch activities tied to the Product, Offer and/or Experience launch through our formal stage gate process
</p></li><li><p>Partner with Business Technology and other shared services teams to appropriately staff, prioritize and capacity plan across all programs through the use of agile methodologies
</p></li><li><p>Lead weekly and/or daily team calls to drive program alignment as well as monthly Steerco calls to gain executive buy-in
</p></li><li><p>Successfully bridges the gap between strategy, capacity, content, technology, engineering, support delivery &amp; global enablement
</p></li><li><p>Anticipates problems, identifies mitigation plans and escalates gaps with leaders
</p></li><li><p>Fosters cross team collaboration and, as needed, leads the team through fearless decision making
</p></li></ul><p></p><p>Develops and governs PMO best practices across the organization
</p><ul><li><p>Define, implement and continuously improve the program launch process to increase efficiency, reduce risk and improve quality
</p></li><li><p>Serve as product owner to sprint planning processes for shared services teams
</p></li><li><p>Train and enable cross functional teams on program management disciplines
</p></li></ul><p></p><p>Skills &amp; Requirements
</p><ul><li><p>10+ years of Program Management and/or Product Launch experience in a highly matrixed environment
</p></li><li><p>Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills
</p></li><li><p>Strong understanding of Salesforce products, in how they connect to offer a comprehensive solution to our prospects and customers
</p></li><li><p>Proven experience working with global teams across multiple cultures, time zones, departments and functions
</p></li><li><p>Ability to establish credibility and rapport with senior executives, technical and non-technical team members alike
</p></li><li><p>Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills
</p></li><li><p>Demonstrate strong problem solving skills, process-driven mindset, and resourcefulness
</p></li><li><p>Analytical thinker that is willing to make decisions cross functionally in a fast paced, dynamic environment
</p></li><li><p>Self starter; willing to dig in and get the job done with minimal guidance
</p></li><li><p>Ideal: Scrum master certification (CSM), PMI or PrMI certification
</p></li></ul><p></p><p>Unleash Your Potential
</p><p>When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and <i>be your best </i>, and our AI agents accelerate your impact so you can <i>do your best </i>. Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
</p><p></p><p>Accommodations
</p><p>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
</p><p></p><p>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
</p><p></p><p>Posting Statement
</p><p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
</p><p></p>In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
<p></p>At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $143,400 - $216,900 annually. &amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div><p></p>

Customer Success, Program Management, Senior Manager

Ardagh Group

<b>Role Description:</b><br>
Quality Supervisor position is to be the internal plant lead on daily quality operations. The role is considered the key backup to the Quality Manager.
<br><br>
<b>Key Responsibilities:</b><br>
Main Quality presence in the manufacturing area
<br>Highly engaged with daily quality issue resolution
<br>Assist Supervisor in daily product changeoversInvolvement in equipment adjustments
<br>Facilitate action items identified in the morning production meeting
<br>Complete equipment overhaul set-up/follow-up checks
<br>Assist Production Supervisor with on crew production issues and reporting
<br><br>
Reviews Data
<br><br>
Verify critical alarms and percent checks done are answered/completed in accordance with plant goal
<br>Monitor and report OOS (Out Of Specification)/OOC (Out of Control) alarms
<br>Metal trial organization, data collections, and data entry
<br><br>
Gauge Responsibility
<br><br>
Maintain the Metrology System in accordance with plant and corporate procedure
<br>Perform weekly gauge verifications
<br>Coordinate gauge servicing
<br>Troubleshoot/repair gauge issuesNotice of Complaints (NOC) System Management & Hold for Inspection (HFI) Events
<br>Customers & Suppliers complaints entry
<br>Provide root cause and corrective actions for NOC and HFI events
<br>Verification follow-ups on corrective actions
<br>Verify correct HFI procedures are being followed
<br><br>
Customer
<br><br>
Collect/Submit Customer samples, data (Certificate of Compliance and Certificate of Analysis) as required
<br>Make visits as needed
<br>Voice of Customers surveys conducted as needed
<br>Monitor customer Defective Material Report system for issues and acknowledge as needed
<br><br>
Audit Preparation & Management
<br><br>
Perform internal audits on ISO procedures and Safe Quality Food policies
<br>Customer audit prep
<br>Warehouse (Internal & External)
<br>Safe Quality Food audit prep
<br><br>
Primary Supplier Quality lead
<br><br>
Non-conforming Supplier Product, Supplier NOC
<br><b>Supplier complaint resolution:</b> entry and tracking
<br>Incoming shipments inspection
<br>Material Trial management, data collection and approval
<br><br>
General
<br><br>
Backup for the Quality Manager when Quality Manager is out of the plant
<br>Performs projects assigned by Quality Manager
<br>Flexible to work off-shift/weekendsActively participate in Continuous Improvement teams
<br>Perform training sessions with workforce on procedures, gauges, and defect recognition
<br>Manage equipment issues in parallel with the production supervisor
<br>Lead Good Manufacturing Audits (GMP)
<br><br>
<b>Requirements:</b><br>
<b>Preferred:</b><br>
Can and/or End manufacturing, familiarity with beverage industry packaging operations
<br><b>Lean, Six Sigma:</b> minimum working knowledge of tools
<br>GMP, ISO, and SQF Audit experienceUnderstanding of Safe Quality Food and ISO 9000 standards
<br>Undergraduate degree
<br>Intermediate MS Excel skills
<br><br>
<b>Required:</b><br>
Associates degree, or technical equivalent.
<br>Minimum 1 year experience in a high speed manufacturing.
<br>Demonstrated ability to manage people and work hands on in a lean environment.
<br>Excellent communications written and verbal.
<br>Ability to relate and communicate to entire organization.
<br>Ability to understand and apply Basic Statistics and Specifications.
<br>Ability to read, understand and train procedures.
<br>Limited travel (up to15%).
<br><br>
Ardagh Metal Packaging is a leading global supplier of sustainable, infinitely recyclable metal beverage cans to brand owners. A subsidiary of sustainable packaging business Ardagh Group and a leading industry metal packaging company, Ardagh Metal Packaging employs more than 6,300 people across Europe, North America and Brazil, with sales of approximately $4.7 billion.
<br><br>
Ardagh Metal Packaging believes that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued and can work to their full potential. We offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team - you’ll enjoy the journey!
<br><br>
Ardagh Metal Packaging - North America has been and will continue to be an equal opportunity employer. All employment decisions are made without regard to sex, gender (including pregnancy, childbirth, breast feeding, and related conditions), sexual orientation, gender identity, gender expression, race, creed, religion (including religious dress and grooming), color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent, or immigration status), physical or mental disability, medical condition, genetic information, marital or domestic partner status, age, veteran or military status or any other basis prohibited by federal, state, or local law. Discrimination against any employee or applicant based on any of these factors is prohibited.
<br><br>
The anticipated base annual salary range for this role is between $85,400 and $128,200 per year. This role is bonus eligible. The bonus incentive program is based on company meeting or exceeding targets. Please note that the salary range provided is a good faith estimate and is only applicable for roles that are based out of Illinois. The final salary will be determined after considering relevant factors, including, but not limited to, a candidate’s qualifications, experience, and work location, where appropriate.
<br><br>
Ardagh Metal Packaging also offer a comprehensive benefits program including medical, prescription, dental and vision coverage with an opportunity to earn a medical/prescription premium reduction by completing a qualified wellness activity. The Company also offers a 401(k) Plan. Ardagh Metal Packaging benefits may be amended at any time.

Quality Supervisor

Workday

<div><div><b>Your work days are brighter here.</b></div><div></div><div>
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.</div><div></div><div><b>
About the Team</b></div>
Come join the Paradox team at Workday! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform. Paradox's AI assistant streamlines tasks like screening for minimum qualifications, instantly scheduling interviews, answering common candidate questions, and more through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software.<div></div><div><b>
About the Role</b></div><div></div><div>
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.</div><div></div><div>
Responsibilities:</div><ul><li><div>
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software</div></li><li><div>
Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives</div></li><li><div>
Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management</div></li><li><div>
Provide troubleshooting and product support to quickly resolve any open issues identified</div></li><li><div>
Proactively monitor clients&rsquo; success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points</div></li><li><div>
Provide deep product expertise and serve as the subject matter expert for platform use and support</div></li><li><div>
Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients</div></li><li><div>
Provide additional implementation support, as needed</div></li><li><div>
Develop and nurture relationships with clients and users within client organizations</div></li></ul><ul><li><div>
May lead working teams to support client onboarding, training, and ongoing support</div></li></ul><ul><li><div>
Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities</div></li><li><div>
May provide functional and technical mentorship to junior Client Success team members</div></li></ul><div></div><div><b>
About You</b></div><div></div><div><b>
Basic Qualifications-Sr Customer Success Manager</b></div><ul><li><div>
7+ years of experience in customer success or account management roles or demonstration of equivalent experience</div></li><li><div>
7+ years of experience supporting or implementing enterprise SaaS solutions</div></li><li><div>
Technical understanding of complex software ecosystems within large multinational corporations</div></li><li><div>
Experience educating clients on products and providing ongoing training to users</div></li><li><div>
Comfortable working with a global, cross-functional team and clients across different time zone</div></li></ul><div><b>
Basic </b><b>Qualifications-Customer</b><b> Success Manager</b></div><ul><li><div>
5+ years of experience in customer success or account management roles or demonstration of equivalent experience</div></li><li><div>
5+ years of experience supporting or implementing enterprise SaaS solutions</div></li><li><div>
Technical understanding of complex software ecosystems within large multinational corporations</div></li><li><div>
Experience educating clients on products and providing ongoing training to users</div></li><li><div>
Comfortable working with a global, cross-functional team and clients across different time zones</div></li></ul><div><b>
Other Qualifications</b></div><ul><li>
Functional domain expertise with HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions</li><li>
Customer management experience in a complex software or SaaS environment</li><li>
Proven track record to collaborate and build strong relationships with customers especially at the executive level</li><li>
Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)</li><li>
Account management / adoption planning experience preferred</li><li>
Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars</li><li>
Excellent organization, time management, data analysis, and communication skills</li><li>
Bachelor degree or equivalent work experience; Business or Technical degree preferred</li><li>
Ability to travel up to 30%.</li></ul><div><b><br>
Workday Pay Transparency Statement</b></div><div></div><div>
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate&rsquo;s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday&rsquo;s comprehensive benefits, please <div>click here</div>.</div><div></div>
Primary Location: USA.IL.Chicago<br>
<div></div>
Primary Location Base Pay Range: $99,800 USD - $149,600 USD<br>
<div></div>
Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD<div><b><br>
Our Approach to Flexible Work</b></div><div><br>
With Flex Work, we&rsquo;re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply <b>spend at least half (50%) of our time each quarter in the office or in the field</b> with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote &quot;home office&quot; roles also have the opportunity to come together in our offices for important moments that matter.</div><div></div><div>
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div>
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</div><div><br>
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email <div>accommodations@workday.com</div>.</div><div></div><div><b>
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</b></div><div>
At Workday, we value our candidates&rsquo; privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.</div><div></div><div><br>
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.</div><div></div><div><br>
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.</div></div>

Sr. Customer Success Manager/Customer Success Manager- Paradox

PAR Technology

<div><div><h2 class="jobSectionHeader"><b>Location</b></h2><p>
Chicago; Austin ; Minneapolis; New Hartford; Syracuse Region</p></div><div><h2 class="jobSectionHeader"><b>
Employment Type</b></h2><p>
Full time</p></div><div><h2 class="jobSectionHeader"><b>
Location Type</b></h2><p>
Hybrid</p></div><div><h2 class="jobSectionHeader"><b>
Department</b></h2><p>
Human Resources</p></div><div><h2 class="jobSectionHeader"><b>
Compensation</b></h2><ul><li>
$130K &ndash; $140K &bull; Offers Bonus</li></ul><div><p><b><i>
The base salary range for this position is commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.</i></b></p></div></div></div>
<br><div><div><p>For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our &quot;Better Together&quot; ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.</p><p><b>
Position Description:</b></p><p>
PAR Technology is seeking a strategic, hands-on Head of Marketing Enablement to build and lead two critical functions: internal team enablement and customer training. This role sits at the intersection of product knowledge, go-to-market strategy, and learning design &mdash; ensuring our sales, customer success, and account management teams are fully equipped to position and sell our restaurant technology solutions, while simultaneously empowering customers to get maximum value from our products through PAR Academy.</p><p>
The ideal candidate is part curriculum architect, part content creator, and part cross functional collaborator &mdash; someone who can partner with Product Marketing to translate complex product information into compelling training, resources, and tools, and deliver them at scale using modern AI-powered platforms.</p><p><b>
Position Location:</b></p><p>
Remote
</p><p><b>Reports To:</b></p><p>
VP of Marketing</p><p><b>
What We&rsquo;re Looking For:</b></p><p>
Requirements:</p><ul><li>5+ years of experience in sales enablement, revenue enablement, customer education, or a closely related function</li><li>Proven track record building and scaling enablement or training programs in a B2B SaaS environment</li><li>Strong ability to translate complex product and technical information into clear, compelling training content</li><li>Experience working closely with Product Marketing to operationalize messaging and competitive content</li><li>Demonstrated experience managing an LMS or customer academy platform</li><li>Excellent cross-functional collaboration skills with the ability to influence without authority</li><li>Strong project management skills with the ability to manage multiple programs simultaneously</li></ul><p>
Tools &amp; Technology:</p><ul><li><p>
ElevenLabs - AI voice generation for scalable, high-quality training content production</p></li><li><p>
Intellum - LMS platform for PAR Academy (customer) and internal training delivery</p></li><li><p>
Gong - Conversation intelligence &mdash; surfacing knowledge gaps and informing enablement priorities</p></li><li><p>
Salesforce - CRM integration for tracking certifications, enablement activity, and performance</p></li><li><p>
Canva - Branded visual content for battle cards, enablement assets, and training materials</p></li><li><p>
AI Tools (general) - AI-native content workflows for scripting, narration, and scalable training production
</p></li></ul><p>Additional skills:</p><ul><li>Experience in restaurant technology, hospitality tech, or adjacent vertical SaaS</li><li>Familiarity with enterprise GTM motions including complex sales cycles and multistakeholder accounts</li><li>Prior experience managing or mentoring a team</li></ul><p><b>
Unleash your potential: What you will be doing and owning:</b></p><p><b>
Internal Team Enablement:</b></p><p>
Design and lead a scalable, ongoing training program for Sales, Account Management, and Customer Success teams, covering:</p><ul><li>Product knowledge, positioning, and messaging across all restaurant technology solutions</li><li>Sales battle cards, objection handling frameworks, and competitive positioning &mdash; developed in close partnership with Product Marketing</li><li>New feature rollouts and product updates, ensuring GTM teams are informed and prepared ahead of each launch</li><li>New hire onboarding curriculum to ramp Sales, AM, and CS hires quickly and confidently</li><li>Ongoing reinforcement training to keep teams current as the product portfolio evolves</li></ul><p><b>
Partner with Product Marketing to:</b></p><ul><li>Consume competitive intelligence and win/loss insights developed by PMM, then package and distribute them in actionable, field-ready formats</li><li>Align all enablement content with approved messaging, positioning frameworks, and go-to-market strategy</li><li>Co-develop launch enablement plans for new products and major feature releases</li></ul><p><b>
Customer Training &amp; PAR Academy:</b></p><ul><li>Own and manage PAR Academy &mdash; PAR's customer-facing learning management system and training program</li><li>Develop and maintain a comprehensive library of customer training content including courses, certifications, how-to guides, and product walkthroughs</li><li>Create structured learning paths tailored to different customer roles (operators, IT, managers) and product lines</li><li>Drive customer adoption and product proficiency through proactive training initiatives tied to onboarding and ongoing success motions</li><li>Measure and report on training effectiveness, completion rates, and the impact of training on customer outcomes and retention</li><li>Continuously update content to reflect product changes, customer feedback, and evolving best practices</li></ul><p><b>
Strategy, Operations &amp; Cross-Functional Collaboration:</b></p><ul><li>Establish and track KPIs for both internal enablement and customer training programs</li><li>Build a scalable content infrastructure using AI-powered tools to produce high quality training materials efficiently and at speed</li><li>Collaborate with Sales leadership, CS leadership, and Product to identify knowledge gaps and prioritize enablement investments</li><li>Maintain a centralized, well-organized resource library accessible to all GTM team members</li></ul><p><b>
Interview Process:</b></p><ul><li><p>
Interview #1: Phone Screen with Talent Acquisition Team</p></li><li><p>
Interview #2: Video interview with the Hiring Manager (via MS Teams)</p></li><li><p>
Interview #3: Video interview with the Team (via MS Teams)</p></li></ul><p>
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you&rsquo;d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.</p></div></div><p></p>

Head of Marketing Enablement

84.51°

<div><div><p><b>84.51&deg; Overview:</b></p>
<p>
84.51&deg; is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.</p>
<p>
Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51&deg; Insights, 84.51&deg; Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.</p>
<p><i>
84.51&deg; follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.</i></p>
<p>
Join us at 84.51&deg;!</p>
<p>
__________________________________________________________</p></div><p></p><p><b><br>
Lead Product Manager &ndash; Forecasting Center of Excellence P4373
</b></p><p>The Forecasting Center of Excellence (FCOE) at 84.51&deg; delivers accurate, timely sales forecasts that empower decision-makers at Kroger, 84.51&deg;, and our CPG partners. Our forecasts fuel better insights, optimized operations, and strategic business decisions.</p>
<p>
As a Lead Product Manager, you'll drive day-to-day delivery and medium term strategic direction for forecasting products. You'll translate business needs into clear, prioritized work, own the near-term product roadmap, and collaborate closely with engineering and data science teams to ensure timely, high-quality delivery. You'll influence stakeholders, guide strategic decisions, and mentor junior team members to ensure product success.</p>
<p>
This role reports directly to the Product Director of FCOE.</p>
<p><b>
Responsibilities:</b></p>
<p><b>
Product Roadmap and Business Ownership</b></p>
<ul>
<li>Own and maintain the product roadmap (0-12 months), clearly aligning work priorities with user needs, business objectives, and strategic initiatives.</li>
<li>Develop clear measures of success focused on user value, tracking and communicating outcomes regularly to stakeholders.</li>
</ul>
<p><b>Product Delivery and Technical Collaboration</b></p>
<ul>
<li>Actively lead sprint planning, clearly defining user stories, acceptance criteria, and prioritization frameworks for forecasting products.</li>
<li>Collaborate closely with Engineering and Data Science partners to ensure technical feasibility, remove obstacles, and deliver timely, impactful solutions.</li>
<li>Own product backlog management, including writing clear, detailed user stories and managing initiatives through completion.</li>
</ul>
<p><b>Communication and Stakeholder Alignment</b></p>
<ul>
<li>Serve as a cross-functional and cross-team connector, proactively identifying and managing critical touchpoints.</li>
<li>Clearly communicate product goals, progress, and value, influencing leaders and stakeholders to align around strategic priorities.</li>
</ul>
<p><b>Strategic Influence and Thought Leadership</b></p>
<ul>
<li>Continuously inform product strategy by identifying emerging opportunities or risks, influencing senior stakeholders to maximize product value.</li>
<li>Proactively suggest improvements to team practices, processes, and approaches, using feedback, data, and market insights to drive innovation.</li>
</ul>
<p><b>Mentorship and Functional Leadership</b></p>
<ul>
<li>Actively coach and mentor junior team members (Product Managers, Associate PMs), supporting their growth and improving team performance.</li>
<li>Contribute functional expertise within the broader organization, acting as a resource and informal leader for best practices in product management.</li>
</ul>
<p><b>Qualifications, Skills, and Experience:</b></p>
<ul>
<li>5+ years of product management experience, ideally focused on data-intensive, analytical, or technical products.</li>
<li>Proven ability to autonomously manage complex product roadmaps, balancing competing priorities and delivering measurable outcomes.</li>
<li>Excellent communication and influencing skills, capable of clearly articulating technical information and business value to diverse stakeholders.</li>
<li>Demonstrated proficiency in agile methodologies, including writing user stories, defining acceptance criteria, and prioritizing work effectively.</li>
<li>Experience collaborating closely with technical teams (Engineering/Data Science), ensuring mutual clarity and timely execution.</li>
<li>Experience with product management software. Our tech stack is Github, Jira, and Shibumi and experience here is a plus, but not required.</li>
<li>Familiarity with forecasting, data science, or analytics products is strongly preferred; retail/grocery experience is a plus.</li>
<li>Bachelor's degree or equivalent experience in data science, computer science, engineering, mathematics, or related fields</li></ul><br>
<p></p>
<p>
#LI-EB1</p></div>

Lead Product Manager – Forecasting Center of Excellence (P4373)

The Home Depot

<div><p><b>This role will cover all of Central and Northern Plains Regions major metros to include Chicago, Milwaukee, St. Louis, Kansas City, and Minneapolis.
</b></p><p></p><p><b>Position Purpose:</b></p><p>
The Rental Field Operations Manager (RFOM) is the acting operational leader within their assigned region. The goal of the RFOM is to increase operational performance and profitability in their assigned regions. The RFOM leads their team through influence to excel in all safety measures, excellent customer service, and operational metrics. The RFOM does this by ensuring their team is knowledgeable, empowered, and efficient, so as to keep all associates and customers safe, and fleet rent ready.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
40%</li><li>
. Drives overall operations of the region, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Rental Manager or Divisional Leader.</li><li>
.Supports Regional Rental Manager with the hiring and training of support staff.</li><li>
.Evaluate operational success through the lens of taking care of our customers. Manage regional brand awareness by building and bridging the relationships with districts, stores, and field rental team associates.</li><li>
.Manages equipment maintenance and repair for the region, ensuring that all fleet in assigned stores is properly maintained to maximize the rental-readiness and utilization of the equipment.</li><li>
30%</li><li>
.Promotes a safety culture through appropriate training, positive behaviors, communication and decisions</li><li>
.Manages operational compliance of all tech work performed in the region, including store inspections, lift inspections, preventative maintenance, equipment repairs, equipment deliveries, and new equipment deployment.</li><li>
.Maintain regulatory compliance</li><li>
30%</li><li>
.Ensure technicians are executing tasking of down equipment and open inspections.</li><li>
.Ensure quality service to all HD Rental customers by driving sales and customer service behaviors with all associates and proper execution.</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This position reports into the Regional Rental Manager (RRM)</li><li>
This role has up to 30 direct reports.</li><li>
This position may require overnight travel 50%</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel more than 50% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
This position is very active and requires standing and walking daily. Employee is required to talk and hear. Driving for extended periods of time. Working conditions may include working indoors and outdoors in cold, hot and damp areas. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.</li><li>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Associates Degree or higher preferred, must have High School Diploma or GED / Technical or Trade School</li><li>
Three (3+) years or more of management experience, rental industry experience is a plus.</li><li>
Demonstrated leadership skills with the ability to performance manage a team.</li><li>
Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations, and optimize and grow the business.</li><li>
Ability to work collaboratively with store level and field level colleagues in order to create the best customer experience possible.</li><li>
Effective verbal and written communication with managers, customers and peers.</li><li>
Ability to interpret financial statements and performance reporting, define problems, collect data, establish facts, draw valid conclusions and make appropriate operational changes in response.</li><li>
Working knowledge of key categories of rental equipment, including basic applications, features, benefits and safety issues.</li><li>
General knowledge of equipment maintenance and repair, including gas and diesel engines, hydraulics and electrical systems.</li><li>
Proficient in the use of MS Office products and technology ie: smart phone, laptop, tablet, desktop.</li><li>
Valid driver's license for the state in which you live and work.</li><li>
Good driving record.</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
3</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
None</li></ul></div><p></p>

Rental Field Operations Manager - Chicago

Explore 721+ Customer success program management manager in Chicago this April. Find roles across top companies and apply now to boost your career.